Fast Remote Technical Support for Santa Ana Computer Networks
Urgent Remote Consulting for Santa Ana SystemsFor organizations located in Santa Ana or anywhere in the state of California, Progent offers online help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's online technical support experts offer excellent leverage because they have the real-world background and have access to the advanced technology needed to solve the majority of information system problems quickly. This reduces direct costs since solutions use up fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company saves additionally in indirect expenses by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive online consulting know-how is especially helpful in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are charged only for the services that you receive. Unlike many online service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast solutions somehow turn into major tabs. Progent's penchant for dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized tools and field-proven methodologies that permit the highest degree of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to access your company's computer system without violating system security.

Progent's advanced technical support database application keeps detailed histories describing all service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of all help provided to every customer by every engineer. This history of problems and responses is organized as a conveniently accessible support knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft open up other massive support knowledge bases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can determine the most efficient resolutions in the least time.

Remote support services offered by Progent to clients in Santa Ana and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete threat progression including filtering, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables clients to execute major projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progentís Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top PSA tool for managing service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk team of experienced information technology professionals offers your clients in Santa Ana or anywhere in the state of California quick communication with an effective network service group with extensive background providing phone consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a significant driver of company efficiency, and Progent's policy is to fix and not simply track IT issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers online and in-depth engineering support and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Santa Ana, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your network maintenance is proactive and automated. By uncovering looming problems before they result in downtime, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on multiple OS platforms.
How Your Santa Ana Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Santa Ana or throughout the state of California, Progent's online computer support engineers can provide professional and affordable system support the moment your business needs it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Santa Ana company deals with a regular independent consultant or employs a full time organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to address sudden network emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Offices in Santa Ana
Progent's online IT consulting services allow your Santa Ana organization to realize the advantages of timely, enterprise-class IT support without the expense of managing an in-house IT staff. Your network will acquire greater strategic worth by being more available, efficient, and secure. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    For most businesses in Santa Ana or anywhere in California, nearby network service providers, whether made up of independent consultants or a full-time maintenance staff, can solve the majority of technical problems. On the other hand, serious problems can occur when your regular resources are overstretched or absent, and some problems may involve technology that is unfamiliar to your local service people. In these cases, Progent's on-call service specialists offer an easy, fast, and economical solution to supplement your local resources and to pass on valuable knowledge to improve your capability to handle downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller companies often depend on individual freelance service providers. While independent service people have smaller overhead than larger support firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the lack of reserve personnel may force your business to wait for help during an emergency. As your business grows, system unavailability and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support expertise to insure your IT system remains available.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses typically start with an IT system created on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto an unstable foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. Such poorly designed environments require careful analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a system infrastructure that can offer the stable foundation to handle current business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations require advice and technical training to negotiate an ever more complicated maze of product alternatives available for promoting business growth and improving efficiency. They do not need a computer consultant who is trying to earn a commission on a certain vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is built around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align IT consulting with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical experience, fine tuned support software, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.