Fast Online Technical Support for Santa Ana Information Networks
For businesses located in Santa Ana or anywhere in the state of California, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.
Progent's online support experts offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to solve the majority of network problems quickly. This reduces direct costs since service calls use up fewer billable minutes. Remote help also avoids the expense of sending an engineer to your location. Your company saves additionally with indirect expenses by reducing or avoiding network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly valuable for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.
Progent's pricing model for online help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to many online service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid scenarios where quick solutions manage to end up as large bills. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized technologies and field-proven processes which promote the maximum level of efficiency for remote technical support and repair for information systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's remote service group to access your company's environment without violating corporate security.
Progent's advanced technical support database system includes thorough documentation for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services delivered to each client by any Progent engineer. This history of problems and responses is organized as a conveniently exploitable internal knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft make available additional extensive support databases and permit quick response from manufacturers' internal product engineers so Progent's online consulting experts can come up with the best solutions in the least time.
Remote support services offered by Progent to clients in Santa Ana and throughout the state of California include:
Certified Windows Experts
Progent's Microsoft-premier remote support engineers offer computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 design, SharePoint 2016 migration consulting services, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to help your business to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and certifies an individual's technical skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult problems associated with network design, deployment, administration, compliance, and repair. CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with IOS network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep expertise enables them to fix problems quickly. In typical instances, less seasoned engineers can struggle for hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of state-of-the-art remote troubleshooting tools to perform quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of networking appliances. Cisco infrastructure expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs engineering expertise, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to clean up quickly following a serious breach. Security services available from Progent include: thorough data security and compliance assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; designing safe architectures for remote and mobile access; protecting your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to cover a broad range of computer technologies including system infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that include Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help troubleshooting problems affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight suite of IT management outsourcing services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Santa Ana Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are ideal for organizations who don't have the budget to support an internal Help Desk but who require quick communication with a reliable Call Center with proficient telephone support as well as the expertise to escalate complex trouble tickets to high-level engineers.
Progent's Help Desk consulting support can assist you in establishing an effective new Call Center or enhancing your established one, identifying or enhancing Call Center application software to meet the unique needs of your business, or providing occasional online staff to work with your internal Help Desk team during high-demand scenarios like software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center team of seasoned information technology consultants provides your workers in Santa Ana or anywhere in the state of California fast contact with an effective support resource with substantial experience offering phone support and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a crucial enabler of company efficiency, and Progent's intent is to solve instead of simply document network problems.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff offers remote professional engineering support and training in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, programming, and education services, see Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Santa Ana, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your business so that your computer support is proactive and automated. By exposing potential issues before they evolve into downtime, remote monitoring can ward off inconvenient and costly service crises. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks that support a combination of operating systems.
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Santa Ana or throughout the state of California, Progent's online computer support specialists can deliver effective and cost-effective system help whenever your company requires it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to repair computer problems rapidly while avoiding the cost and lost time that comes with in-person support visits.
Even if your Santa Ana business works with a local independent support technician or employs an in-house organization that can deal with typical network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the experience to address sudden network crises or particularly tough integration problems.
Features of Progent's Online Network Services for Santa Ana
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services offer offices in Santa Ana or throughout the state of California the greatest leverage for your IT budget. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk outsourcing support and system management, Progent's experts can deliver your office world class network support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Santa Ana and is also ideal for customers in geographic areas of California that lack consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad array of Microsoft support utilities, service information, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides online help on a per-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for online support and imposes no ongoing subscription fee for support services delivered during regular working hours. This saves you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers the services of authorized professionals with experience in designing, deploying, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk Call Center support. Progent's Experts Team offers in-depth consulting support for critical application areas. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Development
MySQL Project Management and Application Programming
Apple Mac Integration
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized source for IT generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that align with the special requirements of your company.
- Advanced Remote Access Tools
Secure remote connectivity permits Progent's support professionals to observe precisely what your customers see. This makes it possible to produce quick solutions to issues that could otherwise require an expensive personal visit. Sophisticated remote access software and experienced engineers combine to enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Support for Maximum System Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical background, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent offers in-depth support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, MS Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits per minute. Consequently, you are billed exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Companies who utilize trusted freelance consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.