Fast Online Support for Santa Ana California Networks
For companies in Santa Ana California, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's online support engineers offer excellent leverage because they possess the real-world experience and have access to the sophisticated technology needed to resolve the majority of network problems rapidly. Efficient support lowers direct costs since service calls use up minimal chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with indirect expenses by reducing or avoiding system outages and related losses due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's billing model for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. Unlike many online support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor fixes somehow turn into big invoices. Progent's penchant for solving technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and field-proven processes that allow the maximum level of effectiveness for online engineering help and repair for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to link to your company's network remotely without violating corporate security.
Progent's sophisticated service reporting application maintains thorough records describing all support that Progent's customers have received. Progent's authorized engineers have access to the records of all help delivered to every Progent client by any consultant. This archive of issues and resolutions is structured as a quickly accessible internal database that enables Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft make available other extensive technical databases and allow quick access to vendors' internal engineering staff with the result that Progent's online service specialists are able to find the most efficient resolutions in the least time.
Remote technical support services available from Progent to companies in Santa Ana California include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support professionals offer computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop services to assist your business to deploy, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking engineers, and indicates a person's network technology knowledge at the master level. Cisco-qualified CCIEs can handle even the most difficult challenges encountered in network infrastructure planning, deployment, administration, compliance, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal engineers in isolating anomalies with IOS network management tools and developing alternate approaches or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness because their broad expertise permits them to solve problems quickly. In typical cases, less experienced consultants can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system using advanced on-line troubleshooting tools in order to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading family of networking products. Cisco infrastructure expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless APs planning and integration support, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your company to clean up quickly after a serious penetration. Security consulting services offered by Progent include: in depth information security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; setting up firewalls; designing safe architectures for remote and mobile access; guarding your email infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent offers expert remote consulting support to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for managing private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to cover a wide range of computer technologies such as system architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency online help troubleshooting anomalies affecting UNIX/Linux networks powered by leading variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Santa Ana Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or revamping your existing organization, selecting or customizing Help Desk Call Center software products to meet the special requirements of your business, or adding occasional online staff to supplement your internal Help Desk team to deal with high-demand situations such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk team of seasoned information technology experts provides your clients in Santa Ana California immediate access to an efficient network service group with substantial experience offering phone support and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of company efficiency, and Progent's aim is to resolve rather than merely annotate network problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team offers online professional consulting expertise and education in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, customization, and training services, go to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Santa Ana California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so your network maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into full-scale emergencies, proactive monitoring can head off stressful and expensive information system failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that incorporate a mix of platforms.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Santa Ana California, Progent's phone-based network support engineers can deliver professional and affordable system help the moment your organization requires it. More than 15 years of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-premises support visits.
Even if your Santa Ana company deals with a local independent consultant or maintains a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to fix sudden system emergencies or especially complex integration problems.
Advantages of Progent's Network Help for Offices in Santa Ana California
Progent's online network troubleshooting services enable your Santa Ana business to enjoy the benefits of immediate, world-class network support without the expense of managing a full-time IT staff. Your network will acquire added business worth by being increasingly reliable, productive, and protected. Benefits to your company include:
- Seamless remote expansion of your local support resources
For most companies in Santa Ana California, local network service providers, whether made up of freelance consultants or an internal maintenance staff, can deal with typical network issues. However, IT crises sometimes strike when your regular support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your local support technicians. In these instances, Progent's online support experts provide a convenient, quick, and budget-friendly solution to augment your local help and to transfer valuable knowledge to increase your ability to handle downstream problems locally.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller companies often depend on independent freelance consultants. While freelance consultants carry smaller internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of backup help may force your company to wait for assistance during an IT crisis. As your network expands, network unavailability and problems with critical software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup service experts to make sure your IT system remains up and running.
- Create a Scalable Basis for Smooth Expansion
Organizations often begin with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid fixes can get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the productivity of the organization. These poorly built systems need proper analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a system infrastructure able to provide the solid foundation to handle critical business demands and facilitate future expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller offices require guidance and technical training to negotiate an ever more complex maze of product options available for accelerating business success and improving productivity. Businesses do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product selling can result in a situation where the recommended
solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align IT expertise with the real needs of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical background, fine tuned support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, MS Exchange 2019 integration, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help per minute. As a result, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no retainer for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by every consultant to each client. The discipline of detailing and archiving support records allows more effective service and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.