Fast Remote Help for Santa Ana IT Networks
For businesses located in Santa Ana or anywhere in California, Progent offers remote support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.
Progent's remote technical support experts offer exceptional value because they have the practical background and are equipped with the advanced technology required to resolve the majority of network problems quickly. Efficient support reduces immediate expenses since solutions use up minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company saves even more in incidental expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced remote consulting know-how is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to many remote support companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid situations where speedy. minor repairs manage to turn into major tabs. Progent's skill at disposing of problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized technologies and field-tested methodologies that permit the maximum level of efficiency for remote consulting and repair for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's online support team to communicate with your environment without compromising corporate security.
Progent's proven service reporting application maintains thorough documentation of the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of services delivered to each client by every Progent consultant. This database of problems and resolutions is structured as a conveniently retrievable proprietary knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with important vendors such as Cisco and Microsoft make available other vast technical databases and permit quick response from vendors' internal support staff with the result that Progent's remote consulting experts are able to determine the most efficient resolutions in the least time.
Remote services provided by Progent to companies in Santa Ana and anywhere in the state of California include:
Certified MS Windows Support
Progent's Microsoft-qualified online service engineers can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop services to help your company to install, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services include providing Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and indicates a consultant's technical skills at the master level. CCIEs can handle even the most difficult issues surrounding network design, deployment, maintenance, compliance, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness because their depth of experience enables them to fix problems rapidly. In common cases, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can connect to your network using advanced remote troubleshooting technology to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's market leading selection of networking appliances by offering consulting services that include:
CISM and CISSP Qualified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help your business to recuperate rapidly after a damaging breach. Security consulting services offered by Progent include: in depth information security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; setting up firewalls; building safe mechanisms for off-site and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that combine local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online consulting services to cover a broad spectrum of computer technologies including network infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent online assistance resolving anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables clients to complete major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Santa Ana Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the money or time to build and maintain an in-house Call Center but who want fast response from an efficient Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging tasks to high-level engineers.
Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk or enhancing your existing organization, identifying or customizing Help Desk Call Center software to meet the special demands of your business, or providing occasional phone support staff to work with your existing Help Desk Call Center resources during high-demand scenarios such as software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk team of veteran information technology consultants provides your customers in Santa Ana or anywhere in the state of California fast communication with an effective support group with substantial background offering telephone-based help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk perception as a significant enabler of business efficiency, and Progent's goal is to resolve rather than merely track IT issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Experts Team can supply online advanced consulting support and education in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, programming, and training services, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Santa Ana, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your computer maintenance is proactive and automated. By exposing emerging issues before they expand into full-scale emergencies, remote monitoring can ward off inconvenient and costly service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that support a combination of platforms.
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Santa Ana or throughout the state of California, Progent's online computer support engineers are ready to provide expert and cost-effective IT help whenever your company has to have it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to fix computer problems rapidly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Santa Ana office has a local independent consultant or maintains a full time IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to handle sudden network emergencies or particularly tough integration projects.
Details of Progent's Online Network Services for Santa Ana
Progent's online support, remote troubleshooting, network security consulting, and system management services give businesses in Santa Ana or throughout the state of California the greatest leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk outsourcing services and network management, Progent's experts can deliver your business enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large internal IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Qualified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Santa Ana and is also ideal for customers in more remote areas of California that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad selection of Microsoft support tools, technical databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent offers online help on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent has no minimum fee for phone support and imposes no ongoing subscription fee for services delivered during normal working hours. This keeps you from facing big bills for simple fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of authorized specialists who have experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support services include technology integration, MS Exchange Server consulting, network security design, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting support for specific application areas. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management Support and Software Development
MySQL Management Support and Application Development
Amazon MWS Programming
By providing a convenient centralized source for IT generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive IT solutions that match the unique requirements of your company.
- Advanced Remote Access Software
Protected remote connectivity permits Progent's support professionals to observe precisely what your users see. This makes it easier to produce quick solutions to problems that could otherwise require a costly onsite visit. State-of-the-art online access tools and experienced engineers combine to enable Progent to repair most network issues quickly and economically. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Service for Maximum System Availability
For companies with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious offices whose clients require immediate access to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT knowledge, refined remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent offers world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits by the minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for support services provided during normal business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every consultant to each client. The discipline of detailing and archiving service records allows more effective support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.