Fast Online Troubleshooting for Santa Ana Computer Systems
For companies located in Santa Ana or anywhere in California, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISSP-certified security experts to handle advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to solve the majority of information system problems quickly. Efficient support reduces direct costs because solutions use up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote consulting expertise is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to many remote support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where quick solutions somehow turn into substantial tabs. Progent's skill at dealing with technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and field-tested methodologies that allow the maximum degree of efficiency for remote help and troubleshooting for computer networks of any size. Progent offers safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to communicate with your environment remotely without violating network security.
Progent's sophisticated technical support reporting application includes thorough records of all support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of support provided to each client by every consultant. This database of trouble tickets and resolutions is organized as a quickly searchable proprietary database that allows Progent's online technical engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow fast access to vendors' internal support staff with the result that Progent's online consulting specialists are able to arrive at the best resolutions quickly.
Remote technical support services offered by Progent to clients in Santa Ana and anywhere in the state of California include:
Authorized Windows Expertise
Progent's Microsoft-expert online support professionals can deliver network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration support, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop support services to help your business to deploy, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking engineers, and indicates an individual's technical knowledge at the master level. CCIEs know how to resolve even the most complex challenges associated with network infrastructure design, deployment, management, compliance, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs provide exceptional value since their deep expertise permits them to fix problems quickly. In typical instances, less qualified consultants can struggle for hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via sophisticated remote troubleshooting tools in order to perform efficient, safe, and affordable analysis and repair.
Progent's CCIEs offer assistance with all of Cisco's popular selection of networking devices. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Aironet Wireless APs engineering services, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of security services to improve the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist you to clean up quickly following a serious breach. Security services offered by Progent cover comprehensive data security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; setting up firewalls; designing secure mechanisms for off-site and mobile communication; guarding your email system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to address a broad spectrum of information technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in environments that include Linux and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from older applications to Windows or Linux environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based management and world-class security for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Santa Ana Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced network professionals offers your customers in Santa Ana or anywhere in the state of California instant contact with an effective support resource with extensive background offering phone help and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a significant contributor to company success, and Progent's intent is to fix instead of merely track IT issues.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth consulting support and education in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Santa Ana, or anywhere in the state of California, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so your IT maintenance is proactive rather than reactive. By detecting emerging issues before they result in downtime, remote monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that incorporate multiple operating systems.
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Santa Ana or throughout the state of California, Progent's phone-based network support specialists can provide effective and affordable system support the instant your company requires it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.
Even if your Santa Ana company has a regular freelance support technician or maintains a full time organization that know how to handle typical computer problems, Progentís Microsoft certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to handle sudden network emergencies or especially complex integration projects.
Features of Progent's Remote Network Services for Santa Ana
Progent's phone help, remote repair, network security expertise, and network administration services give companies in Santa Ana or anywhere in the state of California the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your company world class network support while permitting you to eliminate the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Santa Ana and is also ideal for networks in more remote regions of California that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a per-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for online service and imposes no periodic retainer for services delivered during normal business hours. This protects you from facing big bills for routine repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide help from authorized specialists with skill in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support services consist of system integration, Microsoft Exchange expertise, network security planning, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting expertise for specific application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Application Development
Apple Mac Integration
Amazon MWS Software Integration
By providing a convenient one-stop source for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that address the unique needs of your business.
- State of the Art Online Access Software
Secure online access permits Progent's service experts to see exactly what your users see. This makes it possible to find fast solutions to problems that might otherwise demand an expensive personal service call. Sophisticated remote access software and expert technicians combine to enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite support and automated network tracking.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Service for High System Availability
For organizations with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed especially for budget-conscious companies whose clients need instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical background, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Certified Expertise in Microsoft's Full Family of Server Platforms
Progent offers world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2019 integration, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits per minute. Consequently, you owe only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be forced to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Companies who utilize trusted freelance service providers or who maintain internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.