Fast and Affordable Online Help for Santa Ana Computer Networks
Immediate Online Support for Santa Ana NetworksFor organizations in Santa Ana or anywhere in California, Progent provides remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic issues.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the real-world background and have access to the advanced tools required to resolve most information system problems rapidly. This reduces immediate expenses since service calls accumulate minimal billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more with indirect expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you owe only for the services that you receive. Unlike typical remote support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent situations where fast fixes somehow turn into big tabs. Progent's skill at dealing with problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which promote the maximum degree of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to link to your environment without compromising system security.

Progent's advanced service reporting system includes detailed records for the support that Progent's clients have been provided. Progent's authorized service personnel have access to the records of services rendered to every Progent customer by any engineer. This archive of trouble tickets and responses is organized as an easily retrievable proprietary database that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft open up other massive technical support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's online service specialists are able to come up with the most efficient resolutions promptly.

Remote support available from Progent to clients in Santa Ana and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete critical projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are intended for organizations who lack the money or time to create an internal Call Center but who require fast communication with an effective Help Desk with proficient telephone assistance as well as the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless extension of your established Helpdesk staff. Progent's Virtual Call Center can act as a an escalation option for the toughest computer system issues, or be available in those instances when your ordinary service providers are swamped.

    Progent's Help Desk Call Center team of seasoned network consultants provides your computer users in Santa Ana or anywhere in the state of California quick contact with a reliable technical support resource with extensive background delivering phone help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a significant contributor to company performance, and Progent's policy is to resolve rather than simply report technical problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group can supply phone-based professional engineering expertise and training in key business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Santa Ana, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By uncovering potential problems before they expand into crashes, automated monitoring can ward off inconvenient and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks based on a mix of platforms.
How Your Santa Ana Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Santa Ana or throughout the state of California, Progent's phone-based computer support specialists can deliver professional and cost-effective IT help the moment your company has to have it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Santa Ana business relies on a regular independent support technician or maintains a full time IT staff that know how to deal with common computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to address unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Companies in Santa Ana
Progent's online technical help services allow your Santa Ana organization to experience the advantages of immediate, expert IT support without the expense of maintaining a full-time IT staff. Your information system will derive greater strategic worth by being more available, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    With most companies in Santa Ana and throughout California, nearby network service resources, whether represented by independent consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, major troubles may occur when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local support people. In these situations, Progent's online service experts give you a convenient, quick, and budget-friendly way to supplement your regular help and to transfer valuable information to improve your capability to deal with future problems locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller offices often depend on independent freelance service providers. While independent consultants carry smaller internal costs than larger support companies and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of fallback personnel may require your company to wait for assistance during an IT crisis. As your company expands, system unavailability and trouble with critical software are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a ready source of backup support expertise to make sure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically start with an IT system created on a modest budget. Without a robust framework, slap-dash fixes can get thrown on top of a shaky foundation. When a network grows, reliability and expandability problems can hinder the success of the business. Such poorly designed environments require proper assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can offer the stable foundation to meet vital business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller companies need advice and technical education to negotiate an ever more complicated array of technology alternatives capable of accelerating business success and enhancing efficiency. Businesses hardly need a computer consultant who is attempting to sell a certain vendor's technology. Network support and product sales can result in a scenario where the recommended solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align technical expertise with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT experience, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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