Immediate Online Help for Santa Ana Information Networks
Urgent Phone Technical Support for Santa Ana NetworksFor businesses located in Santa Ana or anywhere in the state of California, Progent provides online support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage because they have the real-world experience and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. This reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company benefits additionally in indirect costs by reducing or eliminating network outages and related costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is especially important in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you actually get. In contrast to many remote service firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick fixes manage to end up as big bills. Progent's penchant for handling problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes that ensure the maximum level of efficiency for remote engineering help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to communicate with your system remotely without breaching corporate security.

Progent's proven technical support reporting system keeps extensive histories of the support that Progent's clients have been provided. Progent's team engineers have access to the history of services rendered to every customer by any Progent engineer. This archive of issues and responses is organized as a readily searchable internal database that permits Progent's remote technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft open up other vast technical databases and permit fast access to manufacturers' internal product engineers so Progent's remote consulting experts can find the most efficient solutions promptly.

Online services available from Progent to businesses in Santa Ana and anywhere in the state of California include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services addresses all key areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the resources to support an in-house Help Desk Call Center but who need fast response from a reliable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent supplement to your established Call Center resources. Progent's Virtual Call Center can serve as a an escalation alternative to resolve the most difficult computer system challenges, or be available in hectic situations when your ordinary service providers are overwhelmed.

    Progent's Help Desk team of seasoned network consultants provides your workers in Santa Ana or anywhere in the state of California fast contact with a large support group with substantial experience delivering telephone-based support and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's target is to fix and not merely annotate IT problems.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides remote professional engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Santa Ana, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so your network support is proactive rather than reactive. By anticipating looming trouble spots before they cause crashes, remote monitoring can head off inconvenient and expensive information system failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by a combination of platforms.
How Your Santa Ana Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Santa Ana or anywhere in the state of California, Progent's phone-based network support engineers can provide expert and cost-effective system help the moment your company has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to solve computer problems quickly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Santa Ana organization deals with a local independent support technician or employs an in-house organization that know how to handle typical computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to address sudden system crises or particularly tough integration projects.

Advantages of Progent's Network Help for Companies in Santa Ana
Progent's remote technical help services allow your Santa Ana company to experience the benefits of timely, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic value by being increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    For most companies in Santa Ana or anywhere in California, local network service providers, whether made up of freelance consultants or an in-house maintenance staff, can handle typical network issues. However, major troubles can strike when your regular resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local support personnel. In these situations, Progent's online support experts offer a convenient, quick, and economical solution to supplement your regular resources and to pass on useful information to increase your capability to deal with future issues locally.

  • Reduced Dependence on Individual Consultants
    For network support, smaller businesses commonly depend on individual freelance consultants. While independent consultants carry less internal costs than larger support firms and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may require your business to wait for assistance during an emergency. As your company expands, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of reserve support experts to make sure your network stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses typically start with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes can get piled onto a weak foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. Such badly designed environments require proper assessment, smart strategic planning, and wide IT expertise to evolve to a network architecture that can provide the solid foundation to handle vital business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller organizations require advice and technical training to negotiate an ever more complicated maze of technology options available for promoting business success and improving efficiency. They hardly need a computer consultant who is trying to sell a certain vendor's products. IT support and product sales can result in a scenario where the proposed solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align technical expertise with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, at the forefront of network support, performing a broad range of IT projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not only world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help by the minute. As a result, you pay just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be forced to permit minor problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by every consultant to every client. The discipline of detailing and archiving service activity results in more efficient service and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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