Fast Online Support for Santa Ana California Networks
Urgent Online Technical Support for Santa Ana SystemsFor companies in Santa Ana California, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's online support engineers offer excellent leverage because they possess the real-world experience and have access to the sophisticated technology needed to resolve the majority of network problems rapidly. Efficient support lowers direct costs since service calls use up minimal chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with indirect expenses by reducing or avoiding system outages and related losses due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's billing model for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. Unlike many online support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor fixes somehow turn into big invoices. Progent's penchant for solving technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and field-proven processes that allow the maximum level of effectiveness for online engineering help and repair for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to link to your company's network remotely without violating corporate security.

Progent's sophisticated service reporting application maintains thorough records describing all support that Progent's customers have received. Progent's authorized engineers have access to the records of all help delivered to every Progent client by any consultant. This archive of issues and resolutions is structured as a quickly accessible internal database that enables Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft make available other extensive technical databases and allow quick access to vendors' internal engineering staff with the result that Progent's online service specialists are able to find the most efficient resolutions in the least time.

Remote technical support services available from Progent to companies in Santa Ana California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Services
    Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or revamping your existing organization, selecting or customizing Help Desk Call Center software products to meet the special requirements of your business, or adding occasional online staff to supplement your internal Help Desk team to deal with high-demand situations such as software migrations, major updates, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology experts provides your clients in Santa Ana California immediate access to an efficient network service group with substantial experience offering phone support and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of company efficiency, and Progent's aim is to resolve rather than merely annotate network problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Team offers online professional consulting expertise and education in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, customization, and training services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Santa Ana California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so your network maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into full-scale emergencies, proactive monitoring can head off stressful and expensive information system failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that incorporate a mix of platforms.
How Your Santa Ana Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Santa Ana California, Progent's phone-based network support engineers can deliver professional and affordable system help the moment your organization requires it. More than 15 years of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-premises support visits.

Even if your Santa Ana company deals with a local independent consultant or maintains a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to fix sudden system emergencies or especially complex integration problems.

Advantages of Progent's Network Help for Offices in Santa Ana California
Progent's online network troubleshooting services enable your Santa Ana business to enjoy the benefits of immediate, world-class network support without the expense of managing a full-time IT staff. Your network will acquire added business worth by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most companies in Santa Ana California, local network service providers, whether made up of freelance consultants or an internal maintenance staff, can deal with typical network issues. However, IT crises sometimes strike when your regular support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your local support technicians. In these instances, Progent's online support experts provide a convenient, quick, and budget-friendly solution to augment your local help and to transfer valuable knowledge to increase your ability to handle downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller companies often depend on independent freelance consultants. While freelance consultants carry smaller internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of backup help may force your company to wait for assistance during an IT crisis. As your network expands, network unavailability and problems with critical software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup service experts to make sure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Expansion
    Organizations often begin with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid fixes can get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the productivity of the organization. These poorly built systems need proper analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a system infrastructure able to provide the solid foundation to handle critical business demands and facilitate future expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller offices require guidance and technical training to negotiate an ever more complex maze of product options available for accelerating business success and improving productivity. Businesses do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align IT expertise with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical background, fine tuned support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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    Progent provides Windows Cluster Server expertise to help your business implement zero-downtime server clusters that can deliver 100% operation. Clustered Windows servers for high-availability systems include Windows Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. By helping you plan fault-tolerant server clustering environments around Windows Server 2003 Cluster, Progentís Certified Windows experts make sure that your fault-tolerant clustered servers are set up to optimize the competitive advantage of your IT network.

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    Progent's Microsoft-certified consultants can show you how to evaluate the business justification for implementing SharePoint 2007, consult with you on the most sensible edition of SharePoint for your circumstances, offer configuration and integration services, help you to set up Microsoft SQL Server as a supporting DBM, improve your network infrastructure, integrate your standard and customized application programs to work with Microsoft SharePoint 2007, develop a company-wide security plan that incorporates portal technology, and provide maintenance and Help Desk support.

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    Progent's management team consists of industry veterans with decades of background delivering network consulting, troubleshooting, and long-term IT planning to organizations ranging from startups to global enterprises. Great service calls for great personnel, and Progent stands out by having put together a management staff able to provide customers with the top service value available anywhere.

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