Fast Remote Help for Santa Ana IT Networks
For organizations located in Santa Ana or anywhere in California, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's online support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced technology necessary to resolve the majority of information system problems rapidly. This lowers direct expenses because service calls accumulate minimal billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits even more in incidental expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online technical support experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike typical online support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing avoid scenarios where fast repairs somehow end up as substantial bills. Progent's penchant for handling problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized technologies and proven processes which permit the highest level of efficiency for online help and repair for computer networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to connect to your company's network without violating corporate security.
Progent's sophisticated customer support reporting application maintains comprehensive documentation of the support that Progent's customers have received. Progent's staff engineers have access to the details of assistance provided to every Progent client by any Progent consultant. This archive of issues and fixes is structured as an easily searchable support database that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft make available other massive technical support databases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists can determine optimal solutions promptly.
Online technical support services available from Progent to companies in Santa Ana and throughout the state of California include:
Certified MS Windows Experts
Progent's Microsoft-expert remote support experts can deliver network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop services to help you business to deploy, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network engineers, and indicates a person's networking skills at the expert level. CCIEs can deal with the most complex problems encountered in network infrastructure design, integration, administration, compliance, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating software updates. Cisco CCIEs offer exceptional value because their depth of expertise allows them to resolve problems quickly. In typical cases, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your environment using state-of-the-art on-line support technology to perform quick, safe, and economical analysis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling family of infrastructure appliances by offering consulting services such as:
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM and CISSP security and compliance consultants can provide a range of system protection solutions that can enhance the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your company to recover rapidly following a serious breach. Security support services available from Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your email system against spam and DHA attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize physical resources as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring applications and services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to cover a wide range of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in environments that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux solutions. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency remote help diagnosing problems within UNIX/Linux systems powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Santa Ana Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex issues.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center team of seasoned network professionals provides your clients in Santa Ana or anywhere in the state of California fast communication with an efficient support group with years of experience providing telephone-based consulting and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a key enabler of business efficiency, and Progent's goal is to solve rather than just document network problems.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group offers online professional engineering expertise and education in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Santa Ana, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so that your computer support is proactive rather than reactive. By exposing potential trouble spots before they evolve into network outages, remote monitoring can head off inconvenient and costly network failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems powered by a combination of OS platforms.
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Santa Ana or throughout the state of California, Progent's phone-based computer support specialists are ready to provide expert and economical system support the instant your business has to have it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve computer problems rapidly while avoiding the cost and lost time associated with on-premises support calls.
Even if your Santa Ana organization deals with a local freelance support technician or employs an in-house IT staff that can handle typical network problems, Progentís Microsoft certified consultants can provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the expertise to address sudden network emergencies or especially complicated integration problems.
Advantages of Progent's Network Help for Businesses in Santa Ana
Progent's online network troubleshooting services enable your Santa Ana business to realize the benefits of immediate, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic worth by being increasingly reliable, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
With most offices in Santa Ana and throughout California, local computer support providers, whether represented by outside consultants or a full-time maintenance staff, can resolve typical network issues. However, IT crises might strike when your regular support personnel are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local service personnel. In these cases, Progent's on-call service specialists give you an easy, quick, and economical solution to supplement your regular resources and to convey useful information to increase your capability to resolve downstream problems locally.
- Less Dependence on Freelance Consultants
For network support, smaller organizations often depend on independent freelance consultants. Although independent service people have less internal costs than larger support firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the lack of backup help may force your company to wait for assistance during an emergency. As your company expands, system unavailability and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support expertise to make sure your IT system remains available.
- Build a Solid Foundation for Smooth Growth
Businesses often begin with an IT system implemented on a modest budget. Without a scalable framework, band-aid repairs can get thrown on top of a weak foundation. As a network grows, stability and scalability problems can hinder the productivity of the organization. These badly designed systems require proper analysis, smart strategic planning, and extensive technical expertise to evolve to a network architecture that can deliver the solid foundation to meet critical business demands and simplify downstream growth.
- Interact with Solution Providers Rather Than Product Vendors
Smaller companies need advice and technical education to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and enhancing efficiency. These companies hardly need a network consultant who is trying to earn a commission on a certain vendor's technology. IT support and product selling can result in a scenario where the recommended
solution is designed around a profitable product rather than the true needs of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align IT expertise with the real interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT experience, refined support software, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent offers world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help per minute. As a result, you owe only for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services provided during regular business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be tempted to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each staff member to every client. The practice of documenting and archiving support activity results in more effective service and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.