Affordable Computer Help from Microsoft premier Experts for Companies in Santa Clara, CA
By delivering world-class support when you require it, making available specialized knowledge for key applications, providing high-value services like virtual data center hosting, billing solely for services delivered, and charging no setup fees or retainers for standard services, Progent enables your company to maximize the business value of your information system and cut service costs. Progent understands that information system security, reliability, and efficiency are as important to small businesses as to large enterprises but that smaller organizations don't have the economy of scale to invest heavily in computer networks and internal service staffs. Progent's basic value proposition is that no IT support firm can match Progent's ability to deliver the network support expertise your company requires when you require it and at a cost you can justify.
For larger companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house IT service team. Co-sourcing can cut costs and help meet schedules for major IT initiatives like software programming, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to accredited consultants to help your company to design and implement your cloud computing strategy.
Key Technical Areas Serviced by Progent for Businesses in Santa Clara, California
Progent provides the services of qualified consultants for all facets of business network technology found in small and midsize organizations. Technologies serviced by Progent include:
Support Delivery Alternatives Available for Santa Clara, California Companies
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for providing computer support is based on the Help Desk operational structure familiar to big IT groups. Progent's Helpdesk Support Mechanism promotes rapid support, thorough service records, dependable follow-through, and tight cost monitoring for a range of network service delivery alternatives that include online troubleshooting, on-premises help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix network problems without the cost or delay of on-premises support visits. The experience of Progent's IT consultants allows them to resolve most network problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to accommodate urgent network problems and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn more details about Progent's remote network troubleshooting services.
- Onsite Support
Progent offers on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online support engineers to give small businesses the ideal combination: in-person service professionals when you require them as well as the on-line expertise of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more about how and why to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. For details, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small companies affordable access to world-class IT professionals who can provide help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network protection engineering, high availability it system design, server virtualization solutions, plus integration, customization and training for business programs including accounting, operations, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects including office moves and massive system migrations, longer term projects such as management information software development and support, relational database software programming and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency response like data restoration and malware removal.
- Application Hosting
Progent can host key applications like Exchange Server and Microsoft SQL Server to provide small businesses with greater degrees of availability, protection, and recoverability than is possible with the type of on-site data center that is achievable for most small and midsize companies. Since Progent utilizes the same facilities that support the gear of many of the planet's biggest information technology companies, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions stay updated, protection and performance is constantly monitored, and systems are consistently backed up and available for complete and prompt recovery. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's production servers in a setting that not only delivers the top degree of availability and extensibility but that is also simple for customers to migrate to another service firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit small businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the multi- platform and loosely standardized networks common with smaller companies, and retains control of the software in the customer's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert remote support to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Santa Clara, California Businesses
Progent's size, breadth and depth of information technology expertise, and experience with enterprise IT support allow small businesses to avoid the problems related to over dependence on thinly staffed support firms or independent engineers.
Working with Progent allows your small business to:
- Prevent Over Reliance on Individual Support Consultants
For IT support, small companies often depend excessively on individual consultants. Though individual support providers carry lower expenses than more substantial IT service firms and can afford to charge apparently lower fees, individuals are sometimes stretched to far to react quickly to critical problems. If an independent engineer is busy with different customer, ill, on travelling, or in training, the lack of backup staff may require your company to wait for help in case of a crisis. As your small business grows, network unavailability or difficulties with line-of-business applications become more costly. The dollars you thought you were saving on a freelancer can disappear quickly because of lost productivity. Also, when freelance engineers confront unfamiliar technologies, the lack of a large engineering group to count on for assistance forces them to train with the meter running while your business ends up footing the costs for their continuing training.
- Gain Access to Expertise in Sophisticated Network Solutions
The majority of smaller service organizations or freelance consultants specializing in small business network consulting may excel at providing connect-the-dots solutions but lack the background to deal cost-effectively with complex IT configurations with a variety of platforms, numerous offices, Voice over IP systems, mobile workers, interconnected financial and operational software, data-driven web sites, and specialized line-of-business software. Progent's background with global enterprises and Progent's large team of specialists can benefit your business because big-company networks are characteristically complicated, support problems require thorough knowledge in numerous technical disciplines, and achieving a high degree of stability, reliability, and protection calls for enterprise-proven leading practices.
- Build a Solid Foundation for Seamless Growth
Small businesses typically begin with an IT system implemented on a tight budget. Lacking a strong basis, a sequence of band-aid repairs often get piled on top of a tenuous structure. As a business grows, reliability and expandability problems can hinder the success of the business. Such environments need thorough evaluation, intelligent strategic planning, and broad-based experience to upgrade to an IT environment that can provide the reliable basis to meet current business needs and support future expansion.
- Team with Solution Consultants, Not Resellers
Smaller businesses need direction and insight to navigate through an increasingly complex maze of technology options offered for enabling growth and improving productivity. They do not need an IT engineer or support firm that attempts to promote products. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services only. This permits Progent to match consulting support services with the genuine interests of customers. Mixing network consulting and product selling can result in a conflict where the proposed solution is based on a preselected vendor instead of being based on the true needs of a client.
Get in Touch with Progent
If your Santa Clara, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Support
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).