Low-cost Computer Tech Support from Microsoft and Cisco premier Experts for Businesses in Santa Clara, CA
By delivering professional know-how when you need it, making available in-depth knowledge for critical applications, offering innovative services such as virtual server hosting, invoicing solely for services you receive, and requiring no sign-up or retainer fees for standard services, Progent helps your company to maximize the business value of your It system and cut support costs. Progent recognizes that network security, reliability, and efficiency are just as important to small companies as to major enterprises but that smaller companies don't have the leverage to invest aggressively in information networks and in-house service groups. Progent's fundamental value proposition is that no network consulting firm can equal Progent's ability to deliver the network support your business requires whenever you require it and at a cost you can afford.

For mid-size and large companies, Progent offers co-sourcing support to reinforce the technical skills of your internal IT support staff. Co-sourcing can save money and minimize technical risks for big projects like software design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your company to design and execute your cloud computing strategy.

Key Technical Areas Serviced by Progent for Businesses in Santa Clara, California
Progent provides the support of qualified consultants for all aspects of information technology found in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:

Service Delivery Alternatives for Santa Clara, California Businesses
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering computer support is built on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Service Model promotes fast response, comprehensive service records, dependable follow-up, and tight expense monitoring across a range of IT support delivery modes that include remote troubleshooting, in-person support, top-level consulting, as well as server hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist clients to analyze and fix hardware and software problems without the expense or time loss of on-premises service visits. The experience of Progent's IT consultants allows them to resolve most IT issues rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to address urgent situations and Progent bills per minute with no startup fees or minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more information concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support experts to deliver small companies the optimal solution: hands-on service professionals when you require them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for in-person service calls is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about how and why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems. For details, visit Online Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class consultants who can provide assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection engineering, non-stop network engineering, virtualization solutions, plus configuration, customization and support for business applications including accounting, operations, reporting, CRM, and office productivity software. Progent can help with one-time projects including office moves and major system migrations, longer term projects such as business information application programming and support, database software development and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Exchange Server and SQL Server in order to provide small and midsize companies with greater degrees of availability, security, and performance than is feasible with the class of internal data center that is practical for the majority of small companies. Since Progent uses the same facilities that support the gear of many of the world's biggest IT companies, Progent can eliminate the expense of building and maintaining the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay current, protection and performance is constantly tracked, and systems and data files are regularly backed up and available for complete and prompt restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the top degree of dependability and scalability but that is also convenient for customers to migrate to a different support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit businesses with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and IT management while achieving world-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered solution, can handle the mixed- platform and non- standardized environments typical of smaller businesses, and keeps ownership of the licenses in the customer's hands so that moving to a different virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote consulting services to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated collection of network products such as firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of network security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet business standards and government regulations for network data security and reporting.

The breadth and depth of Progent's engineering team offer a powerful array of advantages to organizations wishing to increase the productivity of their information network within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, in the trenches of IT support, performing a broad variety of technical projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested approaches for fixing real-world IT problems rapidly. Read more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to charge for remote support and on-premises visits by the minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during regular business hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major bills for fast repairs. Another benefit of by-the-minute invoicing is that you won't be inclined to allow minor issues to stay unaddressed until they become major ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small support firms who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every consultant to each customer. The practice of documenting and organizing support records allows more effective service and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Small companies who utilize freelance consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and productive. Read more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Santa Clara, California company wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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