Expert Online Service for Santa Clara, California Computer Networks from Certified Consultants
Small companies have typically been ignored by large network support organizations. Some small businesses allow themselves to become overly reliant on freelance engineers or small consulting organizations who lack the size or comprehensive knowledge to respond quickly or efficiently to network crises. Still other small companies resort to giant support providers that employ technicians able to provide by-the-numbers solutions to ordinary problems but who do not have the background and technical scope to handle the variety of environments and absence of standardization typical of small business IT networks.

Progent's proven approach to providing affordable and successful network support to small businesses has made Progent one of the top Microsoft-certified IT service organizations in the United States. Progent has delivered remote support to companies in every state in the country (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the skills of your internal network support personnel. This can reduce expenses and help meet schedules for major projects such as application programming, business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your business to plan and implement a sensible cloud strategy.

Key Practice Areas Serviced by Progent's Consultants for Businesses in Santa Clara, California
Progent's national team of industry certified experts provides help for virtually all facets of information systems deployed by businesses of any size. Technologies supported by Progent in Santa Clara include:

Service Delivery Options for Santa Clara, California Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, and IT management. Progent's model for providing computer support services is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough activity documentation, consistent follow-through, and tight expense monitoring across a range of IT support delivery options that include remote repairs, on-premises support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help customers to analyze and repair hardware and software issues without the expense or delay of on-premises service visits. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you pay only for the assistance you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting services.

  • On-site Support
    Progent offers onsite computer support for registered customers in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support experts to deliver small companies the optimal solution: hands-on service technicians when you require them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The wait time for in-person support visits is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning why to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, refer to Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting. For details, visit Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can deliver help with vital products and technologies such as Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, company-wide network protection engineering, high availability network design, virtual server solutions, plus configuration, customization and training for small business software including financials, ERP, business analytics, CRM, and productivity packages. Progent can help with one-shot projects such as site relocations and massive software migrations, longer term projects such as upgrading an older MRP platform to a current MS Dynamics or Dynamics 365 solution, relational database software programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like data restoration and malware cleanup.

  • Network Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and mid-size companies to plan, implement and debug the network infrastructure needed to support teleworkers. Areas of network infrastructure where Progent's consultants can provide assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN planning and implementation, and robust Internet access. For details about Progent's infrastructure expertise for an at-home workforce, see infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to a different support provider or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered solution, can support the mixed- OS and loosely standardized environments common with small companies, and keeps control of the licenses in the client's hands so that moving to a different virtualized host is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online support services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their networking hardware like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Premier security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a business-wide view of system security and can assist with complex security projects such as SIEM solutions to help companies comply with industry standards and government regulations for IT information protection and incident reporting.

The scope and size of Progent's engineering team offer a powerful set of benefits to organizations trying to maximize the productivity of their information system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, in the trenches of IT support, performing a broad variety of technical projects for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not just expert technical help, but also a consultant with field-tested approaches for fixing actual network problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids major invoices for quick repairs. An additional advantage of granular billing is that you will be less tempted to allow minor problems to fester until they grow into major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to each client. The discipline of detailing and organizing service activity results in more efficient support and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Small businesses who utilize freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Santa Clara, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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