Santa Clara, California Microsoft and Cisco Certified Consulting Firm

Support Delivery Options Available for Santa Clara, California Companies
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, and network management. Progent's paradigm for providing IT support services is based on the Call Center structure familiar to larger IT groups. Progent's Contact Center Service Mechanism promotes rapid support, thorough service documentation, dependable follow-through, and strict expense monitoring across a range of network support delivery modes that include remote repairs, on-premises support, and top-level consulting.

• Remote Service
  Progent’s Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and repair network problems without the expense or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve most network problems rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for new clients to address emergency situations and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn additional details concerning Progent's remote computer troubleshooting expertise.

• On-site Service
  Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online service experts to give small companies the optimal solution: hands-on service technicians when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business application developers. The wait time for in-person service calls is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Find out more details concerning how and why to sign up for Progent's in-person computer service.

• Help Desk
  Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems. For details, see Online Help Desk Services for Small Businesses.

• IT Consulting Services
  Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical technologies such as
• Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network security engineering, high availability it system engineering, virtualization solutions, plus integration, programming and training for small business programs such as financials, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office relocations and major system migrations, extended initiatives such as management reporting software development and customization, database software programming and DBA support, and web development, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network administration, or emergency response such as data restoration and virus cleanup.

• Private Cloud Hosting
  Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the highest degree of availability and extensibility but that is also convenient for clients to transfer to a different support firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit small businesses with mixed networks to save significantly on the expense of hardware, infrastructure maintenance, and network administration while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can support the multi- OS and loosely standardized environments common with small businesses, and keeps control of the software in the customer's possession so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Consulting
  Progent can provide expert remote support services to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
  ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Endpoint Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Santa Clara, California Businesses
Progent's staff size, depth of technical skill, and familiarity with enterprise IT support enable small and midsize businesses to avoid the problems related to excessive dependence on thinly staffed support organizations or freelance consultants.

Teaming with Progent allows your small business to:

• Prevent Excessive Dependence on Freelance Support Consultants
  For network services, small companies often rely heavily on freelance engineers. Though freelance service providers carry lower overhead than larger support organizations and can afford to charge nominally smaller fees, freelancers are sometimes unable to respond quickly to urgent network problems. If an independent consultant is busy with another customer, ill, on travelling, or in training, the absence of backup staff may require your company to go without assistance in case of a crisis. The more your small business grows, network downtime or problems with critical applications become more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up fast due to lost productivity. In addition, when freelance consultants encounter unfamiliar problems, the unavailability of a big engineering team to count on for help forces them to learn with the meter running while your company ends up with the bill for their ongoing education.

• Gain Access to Experts in Advanced Network Issues
  Many small service firms or independent engineers focused on small business network support are capable of providing connect-the-dots fixes but don't have the experience to work efficiently with complicated network configurations that have mixed operating systems, many locations, VoIP systems, mobile clients, interconnected accounting and operational software, eCommerce, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large group of experts can benefit your small business because big-company environments are characteristically complicated, integration issues require in-depth understanding of in numerous technical disciplines, and achieving an acceptable degree of robustness, reliability, and security requires industry-tested processes.

• Build a Firm Basis for Growth
  Small companies typically begin with an IT system cobbled together on a shoestring budget. Lacking a strong architecture, a sequence of improvised fixes often get piled on top of a marginal structure. As a business grows, stability and expandability issues can obstruct the success of the organization. Such environments need thorough evaluation, intelligent strategic planning, and broad-based expertise to upgrade to a network environment that will provide the reliable foundation to handle critical business requirements and support future growth.

• Team with Solution Providers, Not Product Vendors
  Small companies require direction and education to work through an increasingly complex maze of technology options offered for accelerating growth and improving efficiency. Businesses do not need a network consultant or service organization that tries to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides consulting and services exclusively. This permits Progent to align technical support with the real needs of clients. Combining network support and product reselling can result in a conflict where the proposed solution is based on a predetermined technology instead of being driven by the actual requirements of a small business.

How to Contact Progent
In case your Santa Clara, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).