Quick, Low-cost Online Computer Support for Santa Clara, California Small Companies
For over two decades, Progent has specialized in delivering world-class network support services to clients who have small-business IT budgets. Progent has built a powerful support solution that features a streamlined, tightly connected virtual office infrastructure, custom online troubleshooting technology, a large team of engineers accredited in a broad range of technical disciplines, a Call Center service structure that maximizes responsiveness and guarantees follow-through, a global team of on-line support experts, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to resolving technical problems in the shortest time and at the least cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the technical skills of your internal IT support team. Co-sourcing can reduce expenses and help meet schedules for big projects such as application development, business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to accredited consultants to help your business to plan and implement your cloud computing strategy.
Primary IT Areas Supported by Progent for Santa Clara, California Office Networks
As a Microsoft-certified Partner consulting firm with a world-class team of Cisco Premier CCIE network experts and Apple Computer certified engineers, Progent offers emergency assistance and affordable remote consulting to Santa Clara, CA businesses for a wide range of computer technologies including:
Support Delivery Options Available for Santa Clara, California Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for delivering network support services is built on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Support Model ensures fast response, thorough service records, consistent follow-up, and tight cost control across an array of IT service delivery modes that include remote troubleshooting, in-person help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises support visits. The experience of Progent's network consultants makes it possible to handle the majority of IT problems rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based signup process for first-time clients to accommodate urgent network problems and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more details concerning Progent's remote computer troubleshooting services.
- On-site Service
Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's online support experts to give small businesses the best of both worlds: onsite service professionals when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The wait time for on-site support calls is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more details about why to sign up for Progent's onsite computer service.
- Help Desk
Progent's Helpdesk Services are designed for small and midsize companies who require fast and reliable access to an online Helpdesk with effective phone assistance, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses typically have tight IT funds and can spare little management bandwidth for dealing with IT support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that business information systems stay productive. Learn more details about Progent's Help Desk outsourcing services.
- Consulting Services
Progent offers small and midsize companies affordable access to world-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, non-stop it system consulting, virtualization strategies, plus configuration, programming and training for small business programs such as financials, ERP, management reporting, sales automation, and productivity packages. Progent can help with one-shot projects such as office moves and major software upgrades, extended projects such as management analytics application programming and customization, database software development and DBA services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services like data restoration and virus cleanup.
- Application Server Hosting
Progent can host vital business applications like Exchange Server and Microsoft SQL to provide small businesses with higher levels of dependability, security, and recoverability than is possible using the type of internal data center that is achievable for the majority of small and midsize businesses. Since Progent utilizes the same facilities that support the equipment of many of the world's largest information technology companies, Progent can save you the investment in building and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions remain updated, security and performance is constantly tracked, and systems are consistently backed up and ready for full and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is in addition simple for clients to migrate to a different service firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and network administration while getting world-class reliability and an unprecedented degree of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed package, can support the mixed- platform and loosely standardized networks common with small businesses, and retains ownership of the licenses in the customer's hands so that moving to a new virtual host is fast, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online support to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Santa Clara, California Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise IT consulting allow small and midsize companies to sidestep the problems related to over reliance on thinly staffed service organizations or freelance engineers.
Teaming with Progent allows your business to:
- Prevent Excessive Reliance on Individual Support Consultants
For IT support, smaller companies often rely heavily on independent consultants. Though individual support providers carry lower overhead than larger IT service firms and can typically bill nominally smaller fees, they are sometimes too busy to react rapidly to critical network problems. If an independent engineer is busy with another customer, sick, on travelling, or in training, the absence of backup staff may require your company to wait for help during an emergency. The more your small business grows, system downtime or difficulties with line-of-business programs get more costly. The money you thought you were saving on an independent consultant can be eaten up fast due to lost output. Also, when independent engineers encounter unfamiliar technologies, the lack of a big engineering group to rely on for help forces them to learn in place while your company winds up with the bill for their ongoing education.
- Gain Access to Certified Professionals in Sophisticated IT Issues
The majority of small service organizations or freelance engineers who concentrate on small business IT support may excel at providing connect-the-dots fixes but don't have the background to work efficiently with complicated IT infrastructures with a variety of operating systems, multiple offices, Voice over IP implementations, mobile workers, interconnected accounting and operational applications, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's extensive group of specialists can benefit your business because big-company environments are by nature complicated, support issues require in-depth understanding of in many technical areas, and achieving a high level of robustness, availability, and protection requires industry-proven best practices.
- Build a Solid Basis for Seamless Growth
Small businesses often start with a network implemented on a shoestring budget. Lacking a carefully designed basis, a sequence of band-aid fixes commonly get piled onto of a tenuous foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. Such environments need thorough assessment, smart strategic analysis, and in-depth experience to migrate to an IT environment that can provide the solid foundation to handle critical business needs and support downstream expansion.
- Work with Solution Consultants, Not Product Resellers
Small companies require guidance and insight to work through an ever more complicated maze of IT options offered for accelerating growth and enhancing productivity. They do not need an IT engineer or service firm that attempts to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent provides services and expertise exclusively. This permits Progent to align consulting services with the real interests of clients. Mixing network support and product selling can result in a situation where the proposed solution is built around a preselected vendor rather than being driven by the true requirements of a client.
If your Santa Clara, California company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).