Low-cost Network Tech Support from Microsoft and Cisco Qualified Consultants for Businesses in Santa Clara, CA
By offering professional support when you need it, providing specialized expertise for critical applications, providing high-value services like virtual data center hosting, invoicing solely for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables your company to increase the competitive value of your It network and minimize service expenses. Progent appreciates that information system security, dependability, and performance are as critical to small businesses as to large corporations but that small companies lack the leverage to spend heavily in computer technology and internal support staffs. Progent's basic competitive advantage is that no IT support firm can match Progent's ability to deliver the network support your company requires when you need it and at a cost you can afford.

For larger businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house IT support group. This can save money and minimize technical risks for big projects such as software programming, disaster recovery planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified consultants to help your company to design and execute your cloud strategy.

Core IT Areas Serviced by Progent for Santa Clara, California Business Networks
As a Microsoft-certified Partner IT service firm that maintains a large group of Cisco qualified CCIE network infrastructure consultants and Apple accredited engineers, Progent provides emergency troubleshooting and low-cost remote consulting to Santa Clara, CA businesses for a wide array of computer technologies including:

Support Delivery Alternatives Available for Santa Clara, California Businesses
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering network support services is built on the Help Desk structure familiar to big IT groups. Progent's Help Desk Call Center Service Mechanism promotes rapid response, thorough service documentation, consistent follow-through, and tight cost control for an array of IT support delivery alternatives that include online troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help clients to analyze and repair network problems without the cost or delay of travel for onsite service visits. The experience of Progent's network engineers allows them to handle most IT problems quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to address urgent network problems and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn more information about Progent's online computer support expertise.

  • Onsite Service
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: hands-on service professionals when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for on-site support calls is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more details concerning why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for all companies who require prompt and reliable access to an online Help Desk Call Center with effective telephone support, remote repair capability, and sufficient technical strength for full escalation. Because smaller businesses typically are constrained by limited information technology budgets and can spare little executive bandwidth for handling IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to ensure that business computer systems are always productive. Read more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security engineering, non-stop it system consulting, virtual server solutions, plus integration, programming and training for small business programs such as financials, ERP, management reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including office relocations and massive system upgrades, longer term projects such as management information application development and support, database application programming and DBA services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of reliability, protection, and performance than is feasible with the type of internal data center that is achievable for most small companies. Because Progent uses the same data centers that support the equipment of many of the planet's largest information technology companies, Progent can save you the cost of building and managing the infrastructure needed for enterprise-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain updated, security and performance is continually monitored, and systems and data files are consistently backed up and available for full and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the top level of availability and extensibility but that is in addition convenient for customers to transfer to a different support provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow companies with mixed environments to save significantly on the costs of hardware, infrastructure support, and network administration while getting world-class dependability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered solution, can handle the multi- OS and non- standardized environments common with small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a new virtualized host is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting services to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize local resources along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on system security and can help with complex security projects such as SIEM solutions to help enterprises comply with business standards and statutory regulations for IT information protection and incident reporting.

The breadth and depth of Progent's consulting team bring a unique array of benefits to clients trying to increase the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progent’s staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional background, at the front lines of IT support, executing a broad variety of IT projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This means that you get not only expert IT help, but also a support engineer with field-tested methods for solving actual network problems quickly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and requires no monthly commitment for support services provided during normal working hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates major invoices for fast solutions. An additional advantage of granular invoicing is that your company are not inclined to allow simple issues to stay unaddressed until they grow into big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation given by each staff member to each client. The discipline of documenting and organizing service records allows more efficient support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who won’t release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Small businesses who utilize freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and efficient. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Santa Clara, California business wants to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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