Quick, Low-cost Remote Computer Network Assistance for Santa Clarita, California Small Businesses
For more than twenty years, Progent has specialized in delivering enterprise-quality computer support services to customers who have small-business IT budgets. Progent has built a powerful service system that features a streamlined, seamless virtual office infrastructure, sophisticated remote troubleshooting tools, a large pool of engineers accredited in a wide array of IT practice areas, a Help Desk operational structure that promotes responsiveness and guarantees follow-up, a worldwide team of remote support experts, on-site service availability for the majority of most zip codes in the United States, and a company culture committed to resolving network issues in the least time and at the lowest cost to clients.

For larger businesses, Progent can provide co-sourcing services to supplement the technical skills of your internal IT support group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified consultants to help your company to plan and execute your cloud computing strategy.

Primary Products and Technologies Supported by Progent's Consultants for Companies in Santa Clarita, California
Progent's nationwide team of world-class consultants provides support for virtually all facets of information systems found in businesses of all sizes. Areas supported by Progent in and around Santa Clarita include:

Service Delivery Alternatives Available for Santa Clarita, California Companies
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing network support is based on the Call Center structure familiar to larger IT support organizations. Progent's Helpdesk Service Mechanism ensures rapid response, comprehensive service records, consistent follow-up, and strict cost monitoring for a range of IT support delivery alternatives that include online troubleshooting, in-person help, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can assist clients to troubleshoot and fix hardware and software issues without the cost or delay of on-premises support calls. The experience of Progent's network engineers allows them to resolve most IT problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to accommodate urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online support engineers to deliver small companies the ideal combination: on-premises support professionals when you require them plus the remote help of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The response time for on-site support calls is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who require fast and reliable support from a professional Help Desk Call Center with effective telephone assistance, online repair capability, and sufficient technical depth for full problem escalation. Because small and midsize businesses usually are constrained by tight IT funds and can provide little executive attention for dealing with IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to make sure that business information systems are always up and running. Learn more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can deliver help with vital technologies including Windows Server support, Cisco network infrastructure, network protection engineering, high availability it system consulting, server virtualization strategies, plus integration, customization and support for business software such as financials, operations, reporting, CRM, and office productivity software. Progent can help with one-time projects such as office relocations and massive system upgrades, extended initiatives such as business reporting software development and customization, database software programming and DBA support, and web design, on-going support such as network monitoring and system management, or urgent response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and MS SQL in order to provide small companies with higher levels of dependability, security, and recoverability than is feasible with the type of internal data center that is achievable for most small and midsize organizations. Because Progent uses the same data centers that support the equipment of some of the world's biggest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and revisions stay updated, security and efficiency is continually tracked, and systems and data files are consistently backed up and available for complete and prompt recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize company's servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also convenient for customers to migrate to a different support firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit small businesses with mixed environments to benefit dramatically on the costs of capital equipment, system support, and IT administration while getting world-class availability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can support the multi- platform and loosely standardized networks typical of smaller companies, and retains control of the software licenses in the client's hands so that migrating to a different virtualized host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote support services to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

Why Progent Is the Right Alternative for Santa Clarita, California Businesses
Progent's size, depth of technical skill, and experience with corporate IT consulting allow small and midsize businesses to avoid the pitfalls associated with over reliance on thinly staffed service organizations or individual consultants.

Teaming with Progent enables your small business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network support, small companies sometimes rely heavily on freelance consultants. Though freelance support engineers have lower expenses than larger support firms and can typically bill nominally lower rates, they are frequently too busy to react rapidly to urgent network problems. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of replacement staff may require your company to go without assistance during an emergency. As your small business expands, system unavailability or problems with critical programs become more expensive. The dollars you thought you were conserving on a freelancer can be eaten up fast due to lost output. In addition, when freelance consultants encounter new problems, the unavailability of a big engineering group to rely on for advice forces them to learn with the meter running while your organization ends up with the bill for their continuing training.

  • Have Access to Certified Professionals in Complex IT Solutions
    Many smaller support organizations or independent engineers focused on small business network consulting are capable of delivering connect-the-dots fixes but lack the background to deal cost-effectively with complicated IT environments with a variety of platforms, multiple locations, Voice over IP implementations, mobile workers, interconnected financial and analytical applications, data-driven web sites, and custom business software. Progent's background with global companies and Progent's extensive group of experts can benefit your business because enterprise networks are by nature complicated, support problems demand thorough knowledge in numerous technical disciplines, and reaching a high degree of robustness, reliability, and security calls for industry-tested leading practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a sequence of improvised fixes commonly get thrown on top of a weak structure. As a business evolves, reliability and scalability issues can obstruct the success of the organization. Such networks require proper evaluation, intelligent business planning, and in-depth expertise to migrate to an IT environment that will act as the solid foundation to meet current business requirements and support downstream growth.

  • Team with Solution Providers, Not Resellers
    Small businesses require guidance and insight to navigate through an increasingly complex maze of technology alternatives offered for enabling business growth and improving efficiency. They do not need a network engineer or service firm that attempts to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services and expertise exclusively. This permits Progent to match consulting services with the real interests of clients. Combining IT consulting and product reselling can lead to a situation where the proposed solution is based on a preselected vendor instead of being driven by the true needs of a customer.

Contact Progent
If your Santa Clarita, California company wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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