Expert Remote Technical Support for Santa Clarita, California Computer Networks from Microsoft Certified Consultants
Small companies have typically been ignored by large network support firms. Some small businesses allow themselves to grow dangerously reliant on freelance engineers or small consulting organizations who don't have the bandwidth or comprehensive skill sets to react quickly or efficiently to network crises. Still other small businesses resort to mass-market support providers staffed with personnel trained to offer by-the-numbers solutions to common issues but who are missing the experience and technical scope to handle the variety of environments and lack of standards that characterizes small company information systems.
Progent's proven approach to providing low-cost and successful network support to small businesses has made Progent one of the top Microsoft-certified IT consulting firms in the United States. Progent has delivered remote support to companies in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house IT service staff. This can reduce expenses and minimize technical risks for big IT initiatives such as application programming, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to certified experts to help your business to design and execute a sensible cloud computing strategy.
Key Practice Areas Serviced by Progent for Santa Clarita, California Office Networks
As a Microsoft-certified Partner computer support company with a large group of Cisco CCIE network infrastructure consultants and Apple Computer certified engineers, Progent offers emergency troubleshooting and low-cost online consulting to Santa Clarita, CA small businesses for a wide array of computer technologies such as:
Support Delivery Options for Santa Clarita, California Companies
Progent has a selection of options for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for providing IT support is built on the Call Center operational structure common to larger IT organizations. Progent's Helpdesk Support Mechanism promotes rapid response, comprehensive service documentation, dependable follow-up, and tight cost control across an array of IT service delivery modes that include remote repairs, on-premises support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help clients to analyze and repair network problems without the cost or delay of travel for onsite support calls. The experience of Progent's network engineers allows them to handle most IT problems rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to address emergency situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's remote computer support expertise.
- On-site Support
Progent offers on-site technical support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the best of both worlds: on-premises service technicians when you require them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The wait time for on-site service visits is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning why to register for Progent's in-person network support services.
- Help Desk
Progent's Help Desk Call Center Services are designed for small and midsize companies who need fast and reliable access to an online Help Desk with efficient phone support, online repair tools, and sufficient technical depth for all needed escalation. Since smaller businesses typically are constrained by tight IT budgets and can provide scant management attention for handling network support, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that small business computer systems stay productive. Learn more about Progent's Contact Center services.
- IT Consulting Services
Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security consulting, non-stop network engineering, virtual server strategies, plus configuration, programming and training for small business applications including accounting, operations, reporting, sales automation, and office productivity software. Progent can help with one-time projects including site moves and massive software migrations, extended initiatives like business analytics application development and support, relational database application programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for key applications such as Exchange Server and SQL Server to provide small and midsize businesses with higher levels of availability, protection, and performance than is feasible with the type of in-house data center that is achievable for the majority of small businesses. Since Progent uses the same facilities that host the gear of many of the planet's largest information technology companies, Progent can eliminate the investment in creating and managing the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions remain current, security and performance is continually tracked, and systems and data files are regularly backed up and available for complete and prompt recovery. Learn more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for all of a small organization's servers in an environment that not only provides the highest degree of dependability and scalability but that is in addition convenient for clients to transfer to another service provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class availability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can support the multi- platform and non- standardized networks common with smaller businesses, and keeps ownership of the software licenses in the client's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers expert remote consulting support to help companies of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of network products such as firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's
CISSP-qualified cybersecurity experts,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on network security and can help with advanced security projects like SIEM solutions to help companies meet business standards and statutory requirements for network information security and incident reporting.
The breadth and size of Progent's consulting team offer a powerful array of benefits to clients trying to maximize the business value of their IT network within a realistic budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, at the forefront of IT service, executing a broad range of IT projects for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just world-class technical capability, but also a consultant with proven approaches for fixing real-world network problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises visits per minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no retainer for services provided during normal working hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity eliminates big invoices for quick fixes. Another benefit of by-the-minute invoicing is that you are not tempted to allow less critical problems to fester until they grow into big problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by every consultant to every customer. The practice of documenting and archiving support activity results in more efficient service and avoids a variety of common problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Small companies who utilize independent service providers or who employ in-house IT personnel gain when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
Read more about Progent's knowledge transfer services.
If your Santa Clarita, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).