Immediate, Low-cost Remote Computer Assistance for Santa Clarita, California Small Businesses
For over twenty years, Progent has focused on providing enterprise-class computer support services to clients who have small-business IT budgets. Progent has built a unique service system that features a streamlined, tightly connected virtual office network, sophisticated remote troubleshooting technology, a large team of consultants certified in a broad range of IT disciplines, a Help Desk Call Center operational model that maximizes responsiveness and ensures follow-up, a global group of remote support experts, in-person service availability for the majority of most zip codes in the United States, and a corporate culture committed to fixing network issues in the shortest time and at the lowest cost to clients.
For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the skills of your internal IT support staff. Co-sourcing can save money and help meet schedules for big projects like software programming, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations.
Progent can in addition offer access to certified experts to help your business to design and implement a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent's Consultants for Companies in Santa Clarita, California
Progent's national team of industry certified support professionals offers assistance for virtually all facets of network technology found in organizations of any size. Technologies supported by Progent in and around Santa Clarita include:
Service Delivery Options for Santa Clarita, California Companies
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for providing network support is based on the Call Center structure common to big IT support organizations. Progent's Helpdesk Support Model ensures rapid support, thorough activity documentation, dependable follow-through, and strict expense monitoring across a range of IT service delivery modes that include remote troubleshooting, in-person help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can help customers to analyze and repair hardware and software problems without the expense or delay of in-person service calls. The background of Progent's IT engineers makes it possible to handle most IT issues quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-based signup process for new clients to accommodate emergency situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more information about Progent's online computer support expertise.
- Onsite Service
Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to give small and midsize companies the best of both worlds: on-premises service professionals when you need them plus the remote help of Progent's seasoned team of IT consultants, security specialists, and business software developers. The wait time for on-site support calls is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more about how to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. For details, refer to Help Desk Services.
- Consulting Services
Progent provides small companies affordable access to world-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network protection consulting, non-stop network design, server virtualization strategies, plus integration, programming and training for small business software such as accounting, ERP, business analytics, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and massive system migrations, extended projects such as business reporting software development and support, relational database application development and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network management, or urgent response such as disaster recovery and virus removal.
- Application Hosting
Progent can host key applications such as Microsoft Exchange Server and MS SQL to provide small and midsize companies with higher levels of reliability, protection, and recoverability than is possible with the type of on-site data center that is achievable for the majority of small companies. Since Progent uses the same data centers that host the gear of some of the world's biggest IT organizations, Progent can save you the investment in creating and managing the infrastructure required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain current, protection and performance is constantly monitored, and systems and data files are consistently backed up and available for full and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small company's production servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition easy for customers to migrate to a different service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit businesses with mixed networks to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can support the multi- OS and loosely standardized networks common with small companies, and retains control of the software licenses in the client's hands so that migrating to a new virtualized host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert remote consulting support to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies such as firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified security experts,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of network security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government regulations for network data protection and incident reporting.
The scope and depth of Progent's engineering team offer a unique set of advantages to organizations wishing to maximize the business value of their IT network within an affordable budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, at the front lines of network service, executing a wide range of IT tasks for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical help, but also a consultant with proven methods for repairing actual IT problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits per minute. Consequently, you are charged just for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with king-size bills for quick repairs. An additional advantage of by-the-minute pricing is that you are less inclined to allow simple issues to stay unaddressed until they grow into major ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by every staff member to each customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has few competitors. Small businesses who work with independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Santa Clarita, California company needs to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).