Affordable Computer Tech Support from Microsoft Qualified Experts for Businesses in Santa Clarita, CA
By offering professional support when you need it, providing in-depth expertise for key business applications, providing high-value services such as virtual server hosting, billing solely for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your It system and minimize service costs. Progent appreciates that network protection, reliability, and performance are as critical to small companies as to large enterprises but that small organizations lack the leverage to spend aggressively in information technology and internal service groups. Progent's basic value proposition is that no IT consulting organization can equal Progent's capability to deliver the network support your company requires whenever you require it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house network service staff. This can reduce expenses and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your business to plan and execute your cloud strategy.

Primary Technical Areas Serviced by Progent for Office Networks in Santa Clarita, California
Progent offers the support of qualified consultants for all facets of business network technology found in small and midsize companies. Technologies serviced by Progent's consultants include:

Support Delivery Options Available for Santa Clarita, California Businesses
Progent has a variety of alternatives for providing small businesses with affordable IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for delivering network support is built on the Call Center operational structure common to big IT groups. Progent's Help Desk Support Model ensures rapid support, comprehensive activity documentation, consistent follow-through, and tight cost monitoring for a range of IT support delivery options that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can assist customers to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers allows them to handle most network issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for new customers to address urgent situations and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out more details about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online support engineers to deliver small businesses the best of both worlds: hands-on service technicians when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for in-person service calls is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more details about why to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who require prompt and dependable support from an online Help Desk with efficient phone assistance, remote troubleshooting tools, and enough technical strength for all needed problem escalation. Since smaller companies usually have tight IT funds and can spare scant management attention for handling network support tasks, Progent's Help Desk Call Center Services could be the most cost-effective option to make sure that small business information networks are always up and running. Read more about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide help with vital products and technologies such as Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, high availability it system design, server virtualization solutions, plus configuration, customization and training for small business programs including accounting, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects including site relocations and major software migrations, longer term projects such as management analytics software development and support, relational database software development and administration services, and web development, on-going support such as server monitoring and system management, or urgent response such as data restoration and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange Server and MS SQL in order to provide small companies with higher levels of availability, protection, and recoverability than is feasible using the class of internal data center that is practical for most small and midsize businesses. Since Progent uses the same data centers that support the gear of many of the world's biggest information technology companies, Progent can save you the cost of building and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, security and performance is constantly tracked, and systems and data files are regularly backed up and ready for full and rapid recovery. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtual Data Center hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of availability and extensibility but that is also convenient for clients to migrate to another support provider or to bring inhouse when your business situation warrants it. Progent's Virtualized Data Center hosting is built around tested virtual server technologies that allow businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and IT management while getting enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Virtual Data Center Hosting covers all server-centric applications in a single centrally managed solution, can support the multi- platform and loosely standardized networks typical of small companies, and keeps control of the software in the client's possession so that moving to a different virtual host is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

Why Progent Is the Smart Alternative for Santa Clarita, California Small Businesses
Progent's size, scope of information technology skill, and familiarity with corporate network consulting enable small companies to avoid the problems related to over dependence on small service organizations or independent consultants.

Teaming with Progent allows your business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network services, small businesses sometimes rely heavily on individual engineers. Though freelance support engineers carry lower overhead than more substantial support organizations and can afford to bill apparently lower rates, freelancers are sometimes unable to react quickly to critical problems. If a freelance engineer is occupied with different client, sick, on vacation, or in training, the lack of replacement personnel may force your business to go without assistance in case of a crisis. The more your company expands, network unavailability or difficulties with line-of-business programs become more expensive. The dollars you thought you were conserving on an independent consultant can disappear fast due to lost output. In addition, when freelance engineers encounter new technologies, the lack of a big engineering team to fall back on for assistance requires them to learn on the job while your business ends up with the bill for their continuing training.

  • Gain Access to Certified Professionals in Complex Information Technology Issues
    The majority of small support organizations or freelance engineers who concentrate on small company network consulting may excel at delivering routine fixes but lack the seasoning to deal efficiently with complex IT environments that have a variety of operating systems, many locations, Voice over IP implementations, mobile workers, interconnected accounting and operational software, data-driven web sites, and custom business applications. Progent's background with worldwide enterprises and Progent's extensive group of experts can be valuable to your company because enterprise environments are characteristically complex, support problems demand thorough understanding of in numerous technical disciplines, and reaching a high degree of stability, reliability, and protection requires industry-proven best practices.

  • Create a Firm Foundation for Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Without a solid architecture, a series of band-aid fixes commonly get thrown on top of a weak foundation. As a business grows, reliability and scalability problems can undermine the success of the organization. Such environments need thorough evaluation, smart business planning, and broad-based experience to migrate to a network environment that will provide the solid foundation to handle current business requirements and support downstream expansion.

  • Work with Solution Providers, Not Resellers
    Small businesses need direction and insight to work through an increasingly complex maze of IT alternatives offered for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or support organization that tries to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services only. This allows Progent to match consulting services with the genuine needs of customers. Combining network support and product reselling can result in a situation where the recommended solution is built around a preselected vendor instead of being based on the true needs of a small business.

Contact Progent
If your Santa Clarita, California business wants to talk to Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or email to

Immediate Emergency Remote Technical Support
For urgent remote assistance, you can call Progent's 24-hour Help Desk at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Technical Response Center at

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