Affordable Network Support from Microsoft and Cisco Certified Professionals for Companies in Santa Clarita, CA
By offering professional know-how whenever you need it, making available in-depth expertise for key applications, offering innovative services such as virtual server hosting, billing only for services delivered, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the business value of your information system and cut support expenses. Progent understands that network security, dependability, and performance are as important to small businesses as to large corporations but that small organizations lack the economy of scale to spend heavily in computer technology and internal support groups. Progent's basic value proposition is that no IT consulting firm can match Progent's ability to deliver the IT support expertise your business requires when you require it and at prices you can afford.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal network service group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application development, disaster recover/business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of accredited consultants to help your business to design and execute your cloud computing strategy.

Core Products and Technologies Serviced by Progent for Business Networks in Santa Clarita, California
Progent provides the services of certified consultants for all facets of network technology found in small organizations. Technologies serviced by Progent include:

Service Delivery Options Available for Santa Clarita, California Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing IT support services is built on the Call Center structure familiar to larger IT organizations. Progent's Help Desk Support Mechanism ensures rapid response, thorough service documentation, consistent follow-up, and strict expense monitoring across a range of IT support delivery options that include remote repairs, on-premise support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and fix hardware and software problems without the cost or time loss of in-person service calls. The background of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based signup process for new customers to address urgent network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers on-site computer assistance for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to give small businesses the best of both worlds: on-premise service technicians when you need them plus the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premise service. Learn more concerning why to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable support from a professional Help Desk with efficient phone assistance, remote troubleshooting tools, and sufficient technical strength for full escalation. Because smaller companies typically are constrained by tight IT budgets and can spare scant management attention for handling IT support, Progent's Helpdesk Services can be the most cost-effective way to make sure that business information networks are always productive. Read more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to world-class consultants who can provide assistance with critical products and technologies such as Windows Server and application support, Cisco network design, company-wide network protection engineering, fault tolerant it system design, virtualization strategies, plus integration, programming and support for business programs including accounting, operations, business analytics, CRM, and productivity packages. Progent can help with one-time projects including site relocations and major system migrations, longer term projects such as management reporting software development and customization, database application development and administration support, and web development, continuing support such as network monitoring and system administration, or emergency response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with greater degrees of dependability, protection, and performance than is possible with the class of internal data center that is achievable for the majority of small companies. Because Progent uses the same facilities that host the equipment of many of the world's largest IT companies, Progent can eliminate the investment in building and managing the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs remain current, security and performance is constantly monitored, and systems and data files are regularly backed up and available for full and prompt recovery. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Virtual Data Center Hosting
    Progent's Virtualized Data Center hosting offers full hosting services for the entirety of a small organization's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to a different service firm or to bring inhouse when your situation warrants it. Progent's Virtualized Data Center hosting is based on tested virtual server technologies that permit small businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class reliability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Virtual Data Center Hosting Service encompasses all server-centric applications in one centrally managed service, can handle the mixed- OS and loosely standardized networks common with small companies, and keeps ownership of the software in the client's possession so that migrating to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting services.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized security engineers can provide a business-wide view of system security.

The scope and size of Progent's engineering staff bring a powerful array of advantages to clients trying to increase the productivity of their IT network within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, at the front lines of IT support, performing a broad variety of IT tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not just expert technical help, but also a support engineer with proven methods for solving actual IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for online support and on-premise visits per minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no registration charge and asks no retainer for services provided during normal business hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids major bills for quick fixes. An additional benefit of granular invoicing is that clients will be less tempted to permit simple issues to fester until they grow into big problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by every consultant to every client. The discipline of detailing and archiving support records results in more effective support and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with independent service providers or who employ internal IT staffs gain when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and productive. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Santa Clarita, California business needs to talk to Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or send email to information@progent.com.

Immediate Emergency Remote Technical Assistance
For emergency remote help, you can call Progent's Help Desk Call Center any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Help Desk Call Center at helpdesk@progent.com.
















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