Santa Clarita, CA Remote Help from Certified Computer Network Service Professionals
Progent's computer network tech support services can provide your Santa Clarita, CA company low cost and dependable access to world-class technical professionals. By delivering IT consulting help when you need it, providing specialized expertise for mission-critical technologies, offering unique services such as automated network monitoring, and billing only for support you receive, Progent offers your Santa Clarita, California business an economical solution for optimizing the profitability of small-scale business information systems. Whether you maintain an on-premises system, rely on cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to create and manage a reliable and secure IT network and to benefit from quick access to the experienced support typically available only to businesses who can afford a large internal IT group.
For mid-size and large companies, Progent offers co-sourcing services to add to the technical skills of your internal IT service group. Co-sourcing can reduce expenses and help meet schedules for big projects like application development, disaster recover/business continuity preparedness, network security audits, office consolidations, or technology migrations.
Progent can also provide the services of accredited consultants to help your company to design and implement a sensible cloud computing strategy.
Core Practice Areas Supported by Progent for Santa Clarita, California Office Networks
A Microsoft-certified Partner IT service firm that maintains a world-class team of Cisco Certified CCIE networking experts and Apple Computer accredited consultants, Progent offers emergency troubleshooting and low-cost remote consulting to Santa Clarita, CA small businesses for a wide array of computer technologies such as:
Support Delivery Alternatives for Santa Clarita, California Businesses
Progent offers a selection of options for providing small and midsize businesses with affordable IT services for technical support, consulting, and network management outsourcing. Progent's model for providing network support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Service Model promotes fast support, thorough service records, consistent follow-through, and tight cost control across a range of network service delivery options that include remote troubleshooting, onsite help, and top-level consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can assist customers to analyze and repair network problems without the cost or time loss of in-person support calls. The experience of Progent's network consultants makes it possible to handle the majority of IT problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup process for new customers to accommodate emergency situations and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn more details concerning Progent's online computer support services.
- Onsite Support
Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's online support experts to give small and midsize companies the ideal combination: onsite support professionals when you need them plus the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The wait time for in-person support calls is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning how to register for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, visit Online Help Desk Services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly access to world-class consultants who can provide help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection engineering, fault tolerant network consulting, virtual server strategies, plus integration, customization and training for business applications including accounting, operations, business analytics, CRM, and productivity suites. Progent can help with one-shot projects such as site moves and major software upgrades, extended initiatives such as management information application programming and customization, relational database application programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services such as disaster recovery and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is in addition convenient for clients to transfer to another support firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow businesses with multi-vendor networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed service, can handle the mixed- OS and loosely standardized networks common with small companies, and retains control of the licenses in the customer's hands so that moving to a different virtual system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote consulting services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine local resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide perspective on system protection and can assist with complex security programs such as SIEM solutions to help companies comply with industry guidelines and government regulations for network information protection and incident reporting.
The breadth and size of Progent's consulting staff offer a unique set of benefits to organizations trying to increase the productivity of their information system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the forefront of network service, performing a broad range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class IT help, but also a support engineer with proven approaches for fixing actual IT problems rapidly.
Read more concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for remote service and on-site help per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services provided during normal business hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with king-size bills for fast fixes. Another advantage of granular pricing is that your company will be less tempted to allow less critical issues to fester until they become big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every consultant to each customer. The practice of detailing and organizing support activity results in more effective service and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small companies who utilize freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
Read additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Santa Clarita, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Remote Network Assistance
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).