Expert Online Troubleshooting for Santa Clarita, California Computer Networks from Certified Consultants
Small companies have typically been underserved by major network support organizations. Some small businesses permit themselves to become overly reliant on individual engineers or small consulting organizations who lack the size or extensive skill sets to react quickly or efficiently to technical crises. Other small companies turn to giant service providers that employ technicians taught to offer by-the-numbers fixes for common problems but who do not have the experience and versatility to handle the variety of environments and lack of standardization that characterizes small company IT systems.

Progent's proven approach to providing affordable and effective technical service to small businesses has made Progent among the most respected Microsoft IT consulting firms in the United States. Progent has delivered remote help to small businesses in every state in the United States and can dispatch in-person help in almost all zip codes.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the technical skills of your in-house network support personnel. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application design and development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of accredited consultants to help your business to design and execute a sensible cloud strategy.

Primary IT Areas Supported by Progent for Business Networks in Santa Clarita, California
Progent's nationwide team of industry certified support professionals provides assistance for virtually all facets of network technology used by companies of all sizes. Areas supported by Progent in Santa Clarita include:

Support Delivery Alternatives for Santa Clarita, California Companies
Progent has a selection of options for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for providing IT support services is built on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive service documentation, dependable follow-through, and strict cost control for a range of IT service delivery options that include online troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite service calls. The background of Progent's IT consultants allows them to handle most network issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time customers to accommodate urgent network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out additional details about Progent's remote network troubleshooting services.

  • On-site Service
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's online service engineers to give small and midsize companies the optimal solution: onsite service professionals when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The wait time for on-site service calls is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Services are intended for small and midsize businesses who require prompt and reliable access to a professional Help Desk with effective telephone support, remote repair tools, and enough technical depth for all needed escalation. Since smaller companies usually are constrained by limited information technology budgets and can provide scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that small business information systems are always up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant network engineering, virtual server strategies, plus configuration, customization and support for business programs including accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including site moves and massive system migrations, longer term initiatives such as management analytics software development and customization, relational database application development and administration services, and web development, on-going support including network monitoring and system management, or emergency response like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange and Microsoft SQL in order to provide small and midsize businesses with greater levels of availability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for the majority of small organizations. Since Progent uses the same data centers that support the equipment of some of the planet's largest information technology companies, Progent can save you the investment in building and managing the systems needed for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and service packs remain current, protection and efficiency is constantly tracked, and systems are consistently backed up and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small organization's production servers in an environment that not only provides the highest level of availability and scalability but that is in addition simple for customers to transfer to another service provider or to move internally when your situation calls for it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and network management while achieving world-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered solution, can handle the multi- OS and loosely standardized environments typical of smaller companies, and keeps ownership of the software licenses in the client's hands so that moving to a different virtual system is quick, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine local resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.

Why Progent Offers the Right Choice for Santa Clarita, California Small Businesses
Progent's staff size, breadth of technical expertise, and familiarity with corporate IT support enable small and midsize companies to avoid the problems associated with over reliance on small service firms or individual consultants.

Working with Progent enables your business to:

  • Prevent Excessive Dependence on Individual Consultants
    For IT services, small businesses sometimes rely heavily on independent consultants. Though freelance service providers carry lower overhead than more substantial support organizations and can afford to charge nominally lower fees, they are sometimes unable to react quickly to critical problems. If an independent engineer is busy with another customer, ill, on travelling, or in training, the absence of backup personnel may require your business to wait for assistance in case of an emergency. As your company grows, system downtime or problems with line-of-business programs become more costly. The dollars you believed you were saving on an independent consultant can be eaten up fast due to lower output. Also, when independent engineers confront new technologies, the unavailability of a big engineering group to rely on for assistance requires them to train in place while your business winds up footing the costs for their ongoing training.

  • Gain Access to Expertise in Sophisticated IT Solutions
    The majority of smaller support organizations or independent consultants focused on small business IT consulting may excel at providing connect-the-dots solutions but don't have the experience to deal cost-effectively with complicated IT environments that have a variety of platforms, numerous offices, VoIP systems, remote clients, interconnected financial and operational applications, eCommerce, and specialized line-of-business software. Progent's experience with global companies and Progent's large staff of specialists can benefit your business because enterprise networks are characteristically complicated, integration issues demand in-depth understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and security requires industry-proven leading practices.

  • Build a Firm Basis for Seamless Growth
    Small businesses often begin with a network implemented on a shoestring budget. Lacking a carefully designed architecture, a series of band-aid repairs often get piled onto of a tenuous foundation. As a business grows, reliability and expandability issues can undermine the productivity of the organization. These environments require proper evaluation, smart strategic planning, and broad-based expertise to migrate to a network infrastructure that will act as the reliable basis to handle current business requirements and support future growth.

  • Work with Solution Consultants, Not Product Vendors
    Small businesses require direction and insight to work through an ever more complicated array of IT options available for accelerating growth and enhancing productivity. They do not need an IT engineer or support organization that tries to sell them products. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services only. This permits Progent to match consulting support with the genuine interests of customers. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is built around a preselected technology instead of being based on the actual requirements of a customer.

Get in Touch with Progent
If your Santa Clarita, California company needs to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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