Santa Clarita, CA Emergency Remote Support from Certified Network Service Consultants
Progent's computer network help services free your Santa Clarita, CA organization from over-reliance on a freelance computer engineer while offering your company cost-effective and dependable support from Microsoft-certified consulting engineers. By providing network consulting service when you need it, offering advanced knowledge for key technologies, delivering value-added support such as automated server monitoring, and billing only for services you receive, Progent offers your Santa Clarita, California company an economical alternative for maximizing the productivity and profitability of your small business network. Progent is the smart way for small businesses to build and support a robust and secure IT network and to have quick access to the skilled consulting ordinarily available only to businesses who can support a large internal information technology group.

For larger businesses, Progent can provide co-sourcing support to add to the skills of your in-house network support personnel. This can save money and minimize technical risks for major IT initiatives such as software design and development, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also provide the services of accredited consultants to help your company to design and execute a sensible cloud computing strategy.

Key Technologies Serviced by Progent's Consultants for Business Networks in Santa Clarita, California
Progent's national group of certified support professionals provides support for virtually all aspects of network technology deployed by organizations of all sizes. Technologies served by Progent in Santa Clarita include:

Support Delivery Alternatives Available for Santa Clarita, California Businesses
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for providing computer support services is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Helpdesk Support Mechanism ensures rapid support, thorough activity documentation, dependable follow-through, and tight cost monitoring across a range of network service delivery modes that include remote troubleshooting, onsite help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progent’s Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help clients to analyze and repair network problems without the expense or time loss of in-person service calls. The experience of Progent's network engineers allows them to handle most network problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration procedure for new customers to address emergency network problems and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's remote network support services.

  • Onsite Support
    Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service engineers to deliver small and midsize companies the optimal solution: on-premise support professionals when you require them as well as the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The response time for in-person service visits is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premise support. Learn more concerning why to register for Progent's onsite network service.

  • Help Desk
    Progent's Contact Center Services are intended for all businesses and local governments who require fast and dependable support from an online Contact Center with efficient phone assistance, online troubleshooting capability, and enough technical depth for full problem escalation. Since smaller companies usually have tight IT budgets and can spare little executive bandwidth for handling network support, Progent's Contact Center Services could be the most efficient option to make sure that small business computer networks stay up and running. Learn more concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can deliver help with critical technologies such as Microsoft Windows Server expertise, Cisco Systems network infrastructure, network protection engineering, fault tolerant it system consulting, server virtualization strategies, plus configuration, programming and support for business applications such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with one-shot projects such as office relocations and massive software upgrades, extended initiatives like management information application development and customization, relational database application development and administration services, and web design, continuing services including network monitoring and system management, or emergency services such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital applications like Exchange and SQL Server to provide small companies with greater levels of reliability, security, and recoverability than is feasible using the class of in-house data center that is achievable for the majority of small companies. Because Progent uses the same data centers that support the equipment of some of the planet's largest information technology organizations, Progent can save you the cost of building and maintaining the systems needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and available for complete and rapid restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Virtualized Data Center Hosting
    Progent's Virtual Data Center hosting service provides full hosting services for all of a small company's servers in an environment that not only delivers the top degree of dependability and expandability but that is also convenient for clients to migrate to a different service provider or to move internally if your circumstance warrants it. Progent's Virtualized Data Center hosting is founded on mature virtual server technologies that allow small businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while getting world-class availability and an unparalleled level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Virtual Data Center Hosting encompasses all server-centric applications in one centrally managed solution, can support the mixed- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software in the client's possession so that moving to a different virtual system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated array of network technologies including firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified security engineers can provide a business-wide view of network protection.

The scope and depth of Progent's engineering staff bring a powerful array of benefits to clients trying to maximize the productivity of their information system within an affordable budget. These benefits include:

  • Best Industry Practices
    Progent’s team of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, at the front lines of IT service, executing a wide variety of technical projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not just world-class technical capability, but also a consultant with field-tested approaches for fixing real-world network problems quickly. Read more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no registration fee and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major bills for quick solutions. An additional advantage of granular invoicing is that clients will be less tempted to allow minor problems to fester until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports given by each staff member to each customer. The practice of detailing and organizing support activity allows more efficient service and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Small businesses who work with freelance service providers or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Santa Clarita, California business needs to talk to Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or send email to

Fast Urgent Online Network Assistance
For urgent remote assistance, you can call Progent's 24-hour Help Desk at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Help Desk Call Center at

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