Low-cost Computer Help from Microsoft and Cisco Qualified Professionals for Companies in Santa Clarita, CA
By offering professional support whenever you require it, making available in-depth knowledge for critical business applications, providing high-value services such as virtual server hosting, invoicing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to maximize the competitive value of your It network and reduce service costs. Progent appreciates that information system protection, reliability, and efficiency are as important to small companies as to major enterprises but that smaller companies don't have the leverage to invest heavily in computer technology and in-house support groups. Progent's basic value proposition is that no IT consulting firm can match Progent's ability to deliver the network support expertise your company requires when you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the skills of your internal IT service personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives like application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to assist your company to design and implement your cloud strategy.

Main Products and Technologies Supported by Progent's Consultants for Businesses in Santa Clarita, California
Progent's nationwide team of industry certified consultants offers assistance for all facets of network technology found in companies of all sizes. Technologies supported by Progent in and around Santa Clarita include:

Service Delivery Options for Santa Clarita, California Companies
Progent offers a selection of options for providing small companies with cost-effective IT services for technical support, system architecture, hosting, and network administration. Progent's model for providing IT support services is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive service records, consistent follow-through, and strict cost control for an array of IT service delivery modes that include remote troubleshooting, onsite help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair network issues without the cost or time loss of in-person service calls. The background of Progent's network engineers allows them to resolve the majority of IT problems quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup process for first-time customers to accommodate urgent network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more details about Progent's online computer troubleshooting services.

  • On-site Service
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: onsite support professionals when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business software developers. The wait time for in-person support calls is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premise support. Learn more about why to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all companies who require prompt and dependable support from a professional Help Desk with efficient telephone assistance, online repair capability, and enough technical depth for full problem escalation. Since small and midsize companies usually have limited information technology funds and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that business computer networks stay up and running. Read more about Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver help with critical technologies including Microsoft Windows Server expertise, Cisco Systems network infrastructure, network security engineering, non-stop network design, virtualization strategies, plus integration, customization and support for business applications such as financials, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as office relocations and major software migrations, longer term projects such as management analytics software development and customization, relational database application programming and administration services, and web development, continuing support such as network monitoring and network administration, or emergency services like data restoration and malware removal.

  • Application Hosting
    Progent can host vital applications like Exchange and Microsoft SQL in order to provide small companies with greater degrees of availability, security, and performance than is possible with the class of on-site data center that is realistically affordable for the majority of small and midsize businesses. Since Progent uses the same facilities that support the gear of some of the world's largest IT organizations, Progent can eliminate the expense of building and managing the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs remain updated, security and efficiency is continually monitored, and systems and data files are consistently archived and available for complete and prompt recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Virtual Data Center Hosting
    Progent's Virtual Data Center hosting service offers complete hosting for the entirety of a small organization's production servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is in addition easy for clients to transfer to a different support firm or to bring inhouse when your business situation calls for it. Progent's Virtual Data Center hosting service is built around tested virtualization technologies that allow businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Virtual Data Center Hosting Service encompasses all server-centric software in a single centrally administered package, can support the multi- platform and non- standardized environments common with smaller companies, and keeps ownership of the software in the client's hands so that migrating to a different virtualized system is quick, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the economies associated with SaaS hosting alternatives.

Why Progent Is the Right Choice for Santa Clarita, California Businesses
Progent's size, depth of technical expertise, and familiarity with enterprise network support enable small companies to avoid the pitfalls related to excessive dependence on thinly staffed support firms or independent consultants.

Teaming with Progent enables your business to:

  • Prevent Over Dependence on Freelance Consultants
    For network support, small companies sometimes depend excessively on individual engineers. Though freelance support engineers carry lower expenses than more substantial IT service organizations and can typically charge apparently smaller rates, they are often spread too thin to react rapidly to critical network problems. If an independent consultant is busy with different client, sick, on vacation, or in training, the absence of replacement personnel may force your company to go without assistance in case of an emergency. As your small business grows, system unavailability or difficulties with critical applications become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lower output. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a big engineering group to rely on for advice requires them to learn with the meter running while your organization ends up with the costs for their ongoing training.

  • Gain Access to Experts in Sophisticated IT Solutions
    The majority of smaller support organizations or independent engineers specializing in small company IT support are capable of delivering routine solutions but lack the seasoning to work cost-effectively with complex network environments with a variety of operating systems, multiple offices, VoIP systems, remote clients, integrated financial and analytical software, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's large team of experts can benefit your company because enterprise networks are characteristically complicated, support issues require in-depth understanding of in numerous technical disciplines, and achieving an acceptable degree of stability, reliability, and protection calls for industry-tested processes.

  • Create a Firm Basis for Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Without a solid basis, a sequence of improvised repairs often get thrown onto of a marginal structure. As a business grows, stability and expandability problems can hinder the productivity of the business. Such environments need proper evaluation, intelligent strategic planning, and in-depth expertise to migrate to an IT infrastructure that will provide the solid foundation to handle critical business needs and support future expansion.

  • Team with Solution Consultants, Not Resellers
    Smaller businesses need guidance and education to navigate through an increasingly complicated maze of IT options available for accelerating business growth and improving efficiency. They do not need a network consultant or support organization that attempts to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services only. This allows Progent to align technical support with the genuine needs of clients. Combining network support and product selling can result in a conflict where the recommended solution is built around a predetermined vendor rather than being based on the true requirements of a customer.

Contact Progent
In case your Santa Clarita, California company wants to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or send email to information@progent.com.

Fast Urgent Remote Network Help
For emergency online assistance, you can contact Progent's Online Help Desk at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Technical Response Center at helpdesk@progent.com.

© 2002-2013 Progent Corporation. All rights reserved.