Santa Clarita, CA Emergency Remote Support from World-class Computer Network Troubleshooting Professionals
Progent's computer tech support services save your Santa Clarita, CA organization from dependence on a freelance computer engineer while giving your business affordable and dependable support from enterprise-class consulting experts. By delivering network consulting service when you require it, providing specialized expertise for mission-critical technologies, delivering value-added support such as automated network monitoring, and invoicing only for support you use, Progent gives your Santa Clarita, California company an economical alternative for optimizing the productivity of your small office network. Progent is the intelligent way for small businesses to build and maintain a robust and safe IT network and to have fast availability of the skilled help ordinarily available only to corporations who are able to set up a sizeable in-house IT group.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house network support personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to help your business to design and implement your cloud computing strategy.

Main IT Areas Supported by Progent for Santa Clarita, California Business Networks
As a Microsoft Certified Gold Partner IT service company with a large team of Cisco CCIE network infrastructure experts and Apple accredited engineers, Progent offers urgent assistance and affordable online consulting to Santa Clarita, CA companies for a broad array of information technologies including:

Service Delivery Options for Santa Clarita, California Businesses
Progent offers a variety of options for providing small companies with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for providing computer support is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Support Model promotes fast support, comprehensive service documentation, consistent follow-up, and strict cost monitoring across an array of IT support delivery modes that include online troubleshooting, on-premise help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can assist customers to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite support calls. The background of Progent's network consultants allows them to resolve the majority of IT problems quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to address emergency situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn more information concerning Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to deliver small businesses the best of both worlds: hands-on support professionals when you need them plus the on-line help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The response time for on-site service visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premise service. Find out more concerning why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who need fast and dependable access to a professional Helpdesk with effective phone support, remote troubleshooting capability, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses usually are constrained by limited IT funds and can spare scant executive bandwidth for dealing with IT support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective option to ensure that small business information systems are always productive. Read more about Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide help with vital products and technologies including Microsoft Windows Server expertise, Cisco Systems network infrastructure, network protection consulting, non-stop it system design, virtual server strategies, plus integration, programming and support for business software including accounting, operations, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects including office relocations and massive system upgrades, extended projects such as management information software development and support, relational database software programming and DBA services, and web development, on-going support such as network monitoring and network management, or emergency response such as data restoration and malware removal.

  • Application Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with higher levels of reliability, security, and recoverability than is possible with the type of on-site data center that is achievable for the majority of small businesses. Because Progent utilizes the same facilities that host the equipment of many of the planet's largest IT organizations, Progent can eliminate the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain updated, security and performance is continually tracked, and systems are regularly archived and available for complete and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtualized Data Center hosting offers comprehensive hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is in addition convenient for customers to transfer to a different support firm or to move inhouse when your situation warrants it. Progent's Virtual Data Center hosting service is based on mature virtual server techniques that permit small businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and network management while achieving world-class dependability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Virtualized Data Center Hosting encompasses all server-centric software in one centrally administered solution, can support the multi- OS and loosely standardized environments typical of small businesses, and retains control of the licenses in the customer's hands so that migrating to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

Why Progent Offers the Right Alternative for Santa Clarita, California Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise network consulting enable small and midsize businesses to sidestep the pitfalls related to excessive reliance on small service organizations or individual consultants.

Working with Progent allows your company to:

  • Prevent Over Dependence on Individual Support Consultants
    For IT support, smaller businesses often rely excessively on freelance consultants. Although freelance service providers have lower overhead than larger IT service firms and can afford to bill nominally smaller fees, they are often too busy to respond rapidly to critical problems. If an independent engineer is busy with different client, ill, on travelling, or in class, the lack of replacement personnel may force your business to go without assistance during a crisis. As your company grows, system unavailability or problems with line-of-business programs get more expensive. The dollars you believed you were saving on an independent consultant can disappear quickly because of lost output. In addition, when independent engineers encounter unfamiliar problems, the unavailability of a large consulting team to count on for help requires them to train on the job while your business winds up footing the bill for their ongoing education.

  • Have Access to Experts in Complex IT Solutions
    Many smaller support organizations or freelance engineers focused on small business IT consulting may excel at delivering connect-the-dots solutions but lack the background to deal efficiently with complicated network configurations with a variety of operating systems, numerous offices, VoIP implementations, mobile workers, interconnected financial and operational software, data-driven web sites, and custom line-of-business applications. Progent's experience with global companies and Progent's extensive group of experts can benefit your small business because enterprise networks are characteristically complex, support problems require thorough knowledge in numerous technical areas, and achieving a high level of stability, reliability, and protection requires enterprise-tested processes.

  • Create a Firm Basis for Growth
    Small companies typically begin with a network implemented on a tight budget. Without a proper architecture, a series of improvised repairs commonly get piled onto of a tenuous foundation. As a company grows, stability and expandability issues can hinder the success of the organization. These networks require thorough assessment, intelligent strategic analysis, and in-depth experience to upgrade to a network infrastructure that will provide the reliable basis to handle critical business needs and ease future growth.

  • Partner with Solution Consultants, Not Resellers
    Small companies require guidance and education to navigate through an ever more complex maze of IT options offered for accelerating growth and improving efficiency. They do not need an IT consultant or support organization that attempts to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides consulting and services exclusively. This allows Progent to align technical support with the genuine interests of customers. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a predetermined technology rather than being based on the actual requirements of a customer.

Get in Touch with Progent
In case your Santa Clarita, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or email to

Fast Emergency Remote Technical Assistance
For emergency online assistance, you can call Progent's Technical Response Center any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Technical Response Center at

© 2002-2015 Progent Corporation. All rights reserved.