Expert Online Troubleshooting for Santa Clarita, California Computer Networks from World-class Consultants
Small businesses have traditionally been ignored by large network support firms. Many small businesses allow themselves to grow dangerously dependent on freelance engineers or small support organizations who lack the bandwidth or comprehensive skill sets to react promptly or effectively to network emergencies. Still other small companies turn to mass-market support firms staffed with technicians able to offer by-the-numbers solutions to ordinary problems but who do not have the background and technical scope to handle the variety of configurations and absence of standards typical of small company information systems.

Progent's proven approach to delivering low-cost and effective network service to small companies has made Progent among the most respected Microsoft network service organizations in the United States. Progent has delivered online help to small businesses in every state in the country and can dispatch onsite support in most zip codes.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your internal network support staff. This can save money and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited experts to help your business to plan and implement your cloud strategy.

Core Products and Technologies Serviced by Progent for Business Networks in Santa Clarita, California
Progent's nationwide group of world-class experts provides assistance for virtually all aspects of information systems found in companies of all sizes. Practice areas served by Progent in and around Santa Clarita include:

Support Delivery Options Available for Santa Clarita, California Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for delivering computer support is based on the Help Desk operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive service documentation, reliable follow-up, and tight expense control across a range of network service delivery alternatives that include remote repairs, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can assist customers to analyze and fix network issues without the expense or delay of on-premises support calls. The background of Progent's network engineers makes it possible to resolve the majority of IT problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to address urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out more details about Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite computer support for registered clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to give small businesses the ideal combination: on-premises service professionals when you require them plus the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for on-site service calls is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details about why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who need prompt and dependable support from a professional Contact Center with effective telephone assistance, online repair capability, and sufficient technical depth for full problem escalation. Since smaller businesses typically have limited IT funds and can provide little management bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to ensure that business information systems stay productive. Read more details about Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies such as Windows Server and application support, Cisco Systems network architecture, company-wide network security engineering, high availability it system design, virtual server strategies, plus integration, programming and support for small business programs including accounting, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects including office moves and massive software migrations, extended projects like business information software programming and support, relational database software programming and administration services, and web design, continuing services such as server monitoring and system administration, or emergency services like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater levels of availability, protection, and recoverability than is feasible with the type of on-site data center that is achievable for most small organizations. Because Progent utilizes the same facilities that support the equipment of many of the planet's biggest IT companies, Progent can save you the investment in building and managing the systems required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay updated, protection and performance is constantly monitored, and systems and data files are consistently backed up and ready for complete and rapid restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Virtual Data Center Hosting
    Progent's Virtual Data Center hosting provides full hosting services for all of a small company's servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is in addition simple for customers to migrate to another service firm or to bring internally if your situation warrants it. Progent's Virtual Data Center hosting is built around proven virtualization technologies that permit businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Virtualized Data Center Hosting covers all server-centric applications in a single centrally administered service, can support the multi- OS and loosely standardized networks typical of small businesses, and retains control of the licenses in the customer's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide advanced online consulting to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize local resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified security professionals offer a company-wide perspective on system security.

The scope and depth of Progent's consulting team offer a powerful array of advantages to clients trying to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, in the trenches of IT support, performing a wide variety of IT projects for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not only world-class technical help, but also a support engineer with proven methods for fixing real-world network problems efficiently. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during normal working hours. Many service firms impose large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates major bills for quick repairs. Another benefit of by-the-minute billing is that you are not inclined to permit incipient issues to stay unaddressed until they become major problems. Read more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports given by every consultant to every client. The discipline of detailing and archiving support records allows more effective service and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Small businesses who work with freelance consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Learn more details about Progent's knowledge transfer services.

Contact Progent
In case your Santa Clarita, California company wants to ask Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or send email to

Immediate Urgent Online Network Help
For urgent online help, you can call Progent's Online Help Desk any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Technical Response Center at

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