Low-cost Computer Help from Microsoft and Cisco Qualified Experts for Companies in Santa Clarita, CA
By offering professional know-how when you need it, providing specialized expertise for key applications, providing high-value services such as virtual server hosting, billing solely for services delivered, and requiring no sign-up or retainer fees for standard services, Progent allows your company to maximize the competitive value of your information system and reduce service expenses. Progent appreciates that network protection, dependability, and efficiency are just as important to small companies as to major enterprises but that small companies lack the leverage to spend heavily in computer networks and internal support staffs. Progent's basic competitive advantage is that no network support organization can equal Progent's capability to deliver the network support your company needs whenever you require it and at prices you can justify.

For larger businesses, Progent offers co-sourcing services to add to the skills of your in-house network support team. This can cut costs and minimize technical risks for big projects such as software programming, business continuity preparedness, security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited consultants to assist your business to plan and execute your cloud strategy.

Main Practice Areas Serviced by Progent for Santa Clarita, California Business Networks
A Microsoft Certified Gold Partner IT service company that maintains a large team of Cisco certified CCIE network infrastructure experts and Apple Computer certified engineers, Progent offers urgent troubleshooting and low-cost online consulting to Santa Clarita, CA businesses for a broad range of computer technologies such as:

Service Delivery Alternatives Available for Santa Clarita, California Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for providing computer support is based on the Help Desk structure familiar to big IT groups. Progent's Contact Center Support Model ensures fast response, comprehensive activity records, consistent follow-up, and tight cost monitoring for an array of network support delivery options that include online troubleshooting, on-premise support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can assist customers to analyze and repair hardware and software problems without the expense or time loss of on-premise support calls. The experience of Progent's network consultants makes it possible to handle most IT problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup process for new clients to accommodate urgent network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn more information about Progent's remote computer support services.

  • Onsite Support
    Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to give small businesses the ideal combination: on-premise support technicians when you need them plus the remote help of Progent's seasoned team of IT consultants, security professionals, and business application developers. The response time for on-site support calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Helpdesk Services are intended for all companies who require prompt and dependable support from an online Helpdesk with effective telephone assistance, online repair tools, and sufficient technical depth for all needed problem escalation. Because small and midsize companies typically are constrained by tight information technology budgets and can provide scant executive bandwidth for handling network support, Progent's Helpdesk Outsourcing Services can be the most efficient way to ensure that business computer systems are always up and running. Read more about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can provide assistance with critical technologies including Microsoft Windows Server and application support, Cisco Systems network design, network security engineering, high availability network engineering, server virtualization strategies, plus integration, customization and training for business software such as accounting, ERP and MRP, business analytics, CRM, and productivity suites. Progent can provide assistance with short-term projects including office relocations and major system upgrades, longer term projects such as management analytics software development and customization, relational database application programming and DBA services, and web development, on-going support including server monitoring and system management, or emergency response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for key applications such as Microsoft Exchange Server and SQL Server in order to provide small businesses with greater degrees of availability, protection, and recoverability than is possible using the class of internal data center that is realistically affordable for most small businesses. Because Progent utilizes the same facilities that support the gear of some of the planet's largest information technology organizations, Progent can save you the cost of building and maintaining the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay updated, protection and performance is constantly monitored, and systems are regularly archived and available for full and rapid recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtualized Data Center hosting provides complete hosting services for all of a small organization's production servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is also convenient for clients to migrate to a different service firm or to bring inhouse whenever your circumstance calls for it. Progent's Virtual Data Center hosting service is structured around proven virtual server techniques that permit businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system support, and network administration while getting world-class dependability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Virtualized Data Center Hosting Service encompasses all server-based applications in one centrally managed service, can handle the mixed- OS and non- standardized networks typical of small companies, and retains control of the software in the client's possession so that moving to a different virtual host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

Why Progent Offers the Right Alternative for Santa Clarita, California Small Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate IT consulting allow small and midsize businesses to sidestep the pitfalls related to over dependence on small service organizations or independent consultants.

Working with Progent enables your small business to:

  • Prevent Excessive Dependence on Individual Consultants
    For network support, small businesses often depend heavily on freelance consultants. Though individual service providers carry lower overhead than larger IT service organizations and can afford to charge apparently smaller fees, freelancers are frequently spread too thin to respond quickly to urgent problems. If an independent consultant is busy with different customer, ill, on vacation, or in class, the absence of replacement personnel may require your company to wait for assistance during an emergency. As your small business grows, system downtime or problems with line-of-business programs get more expensive. The dollars you believed you were saving on a freelancer can evaporate quickly because of lost productivity. In addition, when freelance engineers encounter unfamiliar technologies, the lack of a big consulting team to depend on for advice forces them to learn with the meter running while your company ends up with the costs for their ongoing education.

  • Gain Access to Expertise in Sophisticated Network Solutions
    The majority of smaller support firms or freelance consultants who concentrate on small company network support may excel at providing connect-the-dots solutions but lack the experience to deal efficiently with complex IT environments with mixed platforms, numerous sites, Voice over IP implementations, mobile workers, interconnected accounting and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large team of experts can benefit your company because big-company networks are by nature complex, integration problems require in-depth knowledge in many technical areas, and reaching a high degree of robustness, reliability, and security requires industry-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often begin with an IT system implemented on a tight budget. Without a strong basis, a sequence of band-aid repairs commonly get thrown on top of a weak foundation. As a company evolves, stability and scalability problems can obstruct the productivity of the organization. These networks require proper evaluation, smart strategic analysis, and in-depth experience to upgrade to an IT infrastructure that will act as the solid basis to handle current business needs and support downstream expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses need guidance and insight to work through an ever more complicated maze of technology alternatives offered for accelerating growth and enhancing productivity. They do not need a network consultant or service firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services only. This permits Progent to match technical support with the genuine interests of clients. Combining IT consulting and product selling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being based on the actual needs of a customer.

How to Contact Progent
In case your Santa Clarita, California company needs to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or send email to information@progent.com.

Fast Emergency Online Technical Assistance
For urgent online assistance, you can call Progent's Online Help Desk at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Help Desk Call Center at helpdesk@progent.com.

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