Fast, Affordable Online Computer Technical Support for Santa Clarita, California Small Companies
For more than two decades, Progent has specialized in delivering world-quality IT support services to customers who have small-business IT budgets. Progent has built a unique support system that includes a low-overhead, seamless virtual office network, sophisticated remote repair tools, a substantial team of engineers accredited in a wide range of IT practice areas, a Help Desk Call Center operational model that promotes responsiveness and ensures follow-through, a global team of on-line support experts, on-site support options for the majority of most zip codes in the U.S., and a corporate culture focused on fixing network issues in the least time and at the least cost to customers.

For larger businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your internal network service team. Co-sourcing can save money and minimize technical risks for major IT initiatives like application development, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified consultants to help your business to plan and implement a sensible cloud strategy.

Key Technical Areas Supported by Progent for Santa Clarita, California Office Networks
A Microsoft Gold Partner consulting firm with a world-class group of Cisco CCIE networking experts and Apple Computer certified consultants, Progent offers emergency assistance and affordable remote consulting to Santa Clarita, CA companies for a broad array of computer technologies such as:

Support Delivery Options Available for Santa Clarita, California Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support services is based on the Help Desk operational structure common to larger IT support groups. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive activity documentation, dependable follow-up, and strict expense control for a range of network support delivery options that include remote repairs, on-premises help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support calls. The experience of Progent's IT engineers allows them to handle the majority of network problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for new clients to accommodate emergency network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out additional details concerning Progent's remote network support services.

  • On-site Support
    Progent offers onsite technical support for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service engineers to deliver small and midsize companies the optimal solution: onsite service technicians when you need them plus the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for on-site service visits is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how to register for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who require prompt and dependable support from a professional Help Desk Call Center with effective telephone support, online troubleshooting capability, and sufficient technical depth for full problem escalation. Because small and midsize businesses usually have limited information technology budgets and can spare little executive attention for dealing with IT support tasks, Progent's Help Desk Services can be the most cost-effective way to ensure that small business information networks stay productive. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection engineering, high availability it system engineering, server virtualization strategies, plus integration, customization and training for small business programs including financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects such as site relocations and massive system upgrades, longer term initiatives such as management information application programming and customization, relational database software programming and administration support, and web development, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of reliability, protection, and recoverability than is feasible using the type of internal data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same facilities that host the equipment of many of the world's biggest information technology companies, Progent can save you the expense of creating and maintaining the systems required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems are regularly archived and ready for full and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small company's production servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is in addition easy for customers to transfer to another support firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit businesses with mixed networks to save dramatically on the costs of hardware, system maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed package, can support the multi- platform and loosely standardized networks common with smaller businesses, and keeps ownership of the software licenses in the client's hands so that moving to a new virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide advanced online consulting to help organizations of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of system security and can help with complex security projects such as SIEM solutions to help enterprises meet business guidelines and government requirements for IT data protection and incident reporting.

The breadth and size of Progent's consulting staff offer a unique array of benefits to clients trying to increase the productivity of their information network within a realistic budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry experience, in the trenches of IT service, executing a wide range of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This guarantees that you get not just expert technical help, but also a consultant with proven approaches for repairing real-world IT problems quickly. Read more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits per minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates king-size invoices for quick fixes. Another benefit of granular billing is that your company are less tempted to allow simple issues to stay unaddressed until they become major ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation given by each consultant to each client. The practice of detailing and archiving support activity results in more effective support and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Small companies who utilize independent service providers or who maintain in-house support personnel gain when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Santa Clarita, California business wants to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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