Expert Online Technical Support for Santa Clarita, California Small Business Computers from World-class Consultants
Small businesses have typically been ignored by large IT support firms. Many small businesses allow themselves to become excessively reliant on freelance consultants or small consulting firms who lack the bandwidth or broad skill sets to react promptly or efficiently to network emergencies. Still other small companies turn to giant service providers that employ technicians able to offer by-the-numbers solutions to ordinary issues but who are missing the background and technical scope to deal with the diversity of environments and absence of standardization that characterizes small company information systems.

Progent's time-tested approach to providing low-cost and effective network service to small companies has made Progent one of the most respected Microsoft IT service organizations in the United States. Progent has provided remote support to small businesses in every state in the U.S. and can dispatch onsite technical support in most zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house IT service personnel. Co-sourcing can save money and help meet schedules for major projects such as software design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of certified experts to help your company to design and implement your cloud computing strategy.

Key Practice Areas Serviced by Progent's Consultants for Companies in Santa Clarita, California
Progent's nationwide team of industry certified consultants provides support for all aspects of network technology found in companies of any size. Technologies supported by Progent in and around Santa Clarita include:

Support Delivery Alternatives Available for Santa Clarita, California Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing IT support is based on the Help Desk structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, comprehensive service documentation, consistent follow-through, and strict cost monitoring for an array of IT support delivery options that include remote repairs, on-premise support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and repair network problems without the cost or time loss of in-person support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to address emergency situations and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's remote network support services.

  • On-site Support
    Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's online support engineers to deliver small and midsize businesses the optimal solution: hands-on support technicians when you require them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for on-site service visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premise support. Learn more details concerning how to register for Progent's in-person computer support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who need prompt and dependable support from an online Helpdesk with efficient telephone assistance, online repair tools, and sufficient technical depth for all needed escalation. Since small and midsize businesses usually are constrained by tight IT funds and can spare scant executive bandwidth for handling network support, Progent's Contact Center Outsourcing Services could be the most efficient way to make sure that small business computer systems stay up and running. Learn more concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can deliver help with critical technologies including Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, non-stop it system design, server virtualization solutions, plus configuration, programming and training for business programs including accounting, ERP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as office moves and major software migrations, extended projects like management analytics application development and support, database software programming and administration support, and web design, continuing services including server monitoring and system management, or emergency response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange and Microsoft SQL in order to provide small and midsize businesses with higher levels of availability, protection, and performance than is possible using the type of on-site data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same data centers that host the equipment of some of the world's biggest information technology organizations, Progent can save you the cost of creating and managing the infrastructure required for enterprise-class environmental control, power backup, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain current, security and efficiency is constantly tracked, and systems are regularly backed up and ready for complete and rapid recovery. Find out additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtualized Data Center hosting offers full hosting services for all of a small organization's production servers in an environment that not only provides the highest level of dependability and extensibility but that is also simple for clients to transfer to another support provider or to bring inhouse when your situation warrants it. Progent's Virtualized Data Center hosting service is founded on tested virtual server techniques that allow businesses with mixed environments to benefit significantly on the expense of capital equipment, system maintenance, and IT management while achieving world-class dependability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Virtualized Data Center Hosting Service covers all server-centric applications in one centrally managed solution, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a new virtual host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

Why Progent Offers the Right Choice for Santa Clarita, California Businesses
Progent's staff size, scope of technical skill, and experience with corporate network consulting enable small and midsize businesses to avoid the pitfalls related to excessive dependence on thinly staffed service firms or freelance engineers.

Teaming with Progent's Experts allows your small business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network services, small companies often rely excessively on independent consultants. Though freelance support engineers have lower overhead than larger IT service organizations and can typically bill nominally lower rates, freelancers are sometimes too overworked to respond quickly to critical problems. If a freelance engineer is busy with another customer, ill, on travelling, or in class, the absence of backup personnel may require your company to wait for assistance during an emergency. The more your company expands, network downtime or problems with line-of-business programs get more expensive. The dollars you believed you were conserving on a freelancer can disappear quickly due to lost productivity. In addition, when independent engineers encounter unfamiliar problems, the lack of a big engineering group to fall back on for assistance requires them to train in place while your organization winds up with the bill for their continuing education.

  • Gain Access to Experts in Advanced Information Technology Issues
    The majority of smaller support organizations or freelance consultants specializing in small business network consulting are capable of delivering routine solutions but lack the seasoning to work cost-effectively with complicated IT environments that have a variety of operating systems, numerous sites, VoIP implementations, mobile workers, interconnected financial and analytical software, eCommerce, and custom business software. Progent's experience with worldwide enterprises and Progent's large staff of specialists can benefit your company because big-company environments are inherently complicated, support issues demand in-depth understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and protection requires enterprise-proven leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Without a solid architecture, a series of band-aid fixes often get thrown onto of a tenuous foundation. As a company evolves, stability and expandability problems can undermine the success of the organization. These networks need proper evaluation, smart business analysis, and in-depth experience to migrate to an IT infrastructure that will provide the solid foundation to handle current business needs and ease future expansion.

  • Team with Solution Providers, Not Product Vendors
    Smaller companies need direction and insight to navigate through an ever more complex maze of technology alternatives offered for enabling business growth and improving productivity. They do not need an IT consultant or support organization that tries to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells consulting and services exclusively. This allows Progent to align consulting support with the real needs of customers. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is based on a preselected technology rather than being based on the actual needs of a client.

Contact Progent
In case your Santa Clarita, California company wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or email to

Fast Urgent Online Network Support
For urgent remote technical support, you can call Progent's Help Desk Call Center any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Technical Response Center at

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