Fast, Affordable Online Computer Support for Santa Clarita, California Small Businesses
For more than two decades, Progent has specialized in providing world-quality IT support services to clients with small-company budgets. Progent has built a unique support system that features a streamlined, tightly connected virtual office infrastructure, sophisticated online repair technology, a large pool of engineers accredited in a broad range of IT practice areas, a Call Center operational model that maximizes responsiveness and guarantees follow-up, a global team of on-line troubleshooting experts, in-person support availability for the majority of most zip codes in the U.S., and a corporate culture focused on solving technical issues in the shortest time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal IT support group. This can reduce expenses and help meet schedules for major projects such as software design and development, disaster recovery planning, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of certified consultants to help your company to plan and implement a sensible cloud computing strategy.

Popular Practice Areas Supported by Progent's Consultants for Companies in Santa Clarita, California
Progent's nationwide team of world-class support professionals offers assistance for all aspects of network systems used by organizations of any size. Practice areas served by Progent in and around Santa Clarita include:

Support Delivery Alternatives for Santa Clarita, California Businesses
Progent has a variety of options for providing small businesses with affordable computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing IT support is based on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Mechanism ensures fast response, thorough service records, reliable follow-up, and tight expense monitoring for a range of network support delivery alternatives that include online repairs, onsite help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can help clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support calls. The background of Progent's IT engineers allows them to resolve most IT issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration process for new clients to accommodate urgent network problems and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's online network support expertise.

  • Onsite Support
    Progent offers on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: onsite support professionals when you require them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more about why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need prompt and reliable support from an online Contact Center with efficient telephone support, online repair tools, and enough technical strength for full escalation. Because small and midsize businesses usually are constrained by limited IT budgets and can spare little executive attention for dealing with IT support tasks, Progent's Helpdesk Services can be the most cost-effective way to ensure that small business information networks are always productive. Learn more about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class consultants who can deliver help with vital technologies such as Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, high availability it system design, server virtualization solutions, plus integration, programming and support for business software including financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects such as site relocations and major system migrations, extended projects like business information software development and customization, database software programming and DBA services, and web design, on-going support including network monitoring and network management, or urgent response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for key business applications like Exchange Server and MS SQL in order to provide small companies with higher degrees of availability, protection, and performance than is possible using the type of on-site data center that is practical for most small organizations. Since Progent utilizes the same facilities that host the equipment of many of the world's biggest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that patches and service packs remain current, protection and efficiency is continually tracked, and systems are regularly backed up and ready for complete and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small company's production servers in a setting that not only provides the highest degree of dependability and extensibility but that is also simple for customers to migrate to another service provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow businesses with mixed environments to benefit dramatically on the expense of hardware, system support, and IT management while getting world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed service, can support the multi- OS and non- standardized networks typical of smaller businesses, and retains ownership of the licenses in the client's possession so that moving to a different virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online consulting support to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government regulations for network data protection and reporting.

The scope and size of Progent's consulting team bring a unique array of benefits to clients wishing to maximize the business value of their information system within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, in the trenches of network service, performing a broad range of IT tasks for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only expert IT help, but also a consultant with proven approaches for fixing actual IT problems rapidly. Read more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during regular business hours. Many service organizations impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity avoids big bills for quick repairs. An additional advantage of granular billing is that customers will not be tempted to allow simple issues to fester until they grow into big ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each staff member to every client. The practice of detailing and archiving support records results in more effective support and eliminates a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Small businesses who work with freelance consultants or who employ in-house support staffs gain when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and productive. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Santa Clarita, California company wants to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2017 Progent Corporation. All rights reserved.