Expert Online Troubleshooting for Santa Clarita, California Small Business Computers from World-class Consultants
Small companies have typically been ignored by major network support firms. Some small companies permit themselves to become excessively reliant on individual consultants or small support organizations who don't have the size or broad knowledge to respond promptly or efficiently to network crises. Other small businesses turn to giant service providers that employ technicians taught to provide standardized fixes for common issues but who do not have the experience and versatility to deal with the diversity of configurations and lack of standards that characterizes small business IT systems.

Progent's proven approach to delivering affordable and effective technical support to small businesses has made Progent among the most respected Microsoft Gold IT service organizations in the United States. Progent has provided remote help to businesses in every state in the country and offers onsite help in almost all zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the technical skills of your in-house network support personnel. This can cut costs and minimize technical risks for big IT initiatives like application design and development, disaster recover/business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified consultants to assist your company to design and implement a sensible cloud strategy.

Core Practice Areas Supported by Progent for Businesses in Santa Clarita, California
Progent's group of certified experts offers support for all aspects of network systems found in businesses of any size. Areas served by Progent in and around Santa Clarita include:

Support Delivery Options for Santa Clarita, California Businesses
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering network support services is built on the Call Center structure familiar to big IT support organizations. Progent's Contact Center Support Model promotes rapid support, comprehensive service records, dependable follow-through, and tight expense control for a range of IT service delivery modes that include remote troubleshooting, on-premise support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can help customers to analyze and fix hardware and software issues without the cost or time loss of in-person service visits. The experience of Progent's IT consultants allows them to resolve most network problems rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for new clients to accommodate urgent situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's remote computer support services.

  • On-site Service
    Progent offers on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service experts to deliver small and midsize companies the ideal combination: on-premise support professionals when you require them plus the remote help of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for in-person service visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premise service. Learn more about why to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all businesses who need prompt and reliable access to a professional Contact Center with efficient telephone support, remote repair tools, and sufficient technical depth for full escalation. Since smaller companies typically are constrained by limited information technology budgets and can spare little management bandwidth for dealing with network support, Progent's Contact Center Outsourcing Services could be the most cost-effective way to ensure that small business computer systems are always productive. Learn more concerning Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class consultants who can provide help with critical products and technologies such as Microsoft Windows Server support, Cisco Systems network infrastructure, company-wide network security engineering, high availability network design, virtualization solutions, plus integration, programming and training for small business software such as accounting, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as office moves and major system upgrades, extended projects such as business information application development and support, relational database application programming and DBA services, and web development, on-going services such as server monitoring and network administration, or urgent response like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and SQL Server to provide small and midsize businesses with greater degrees of dependability, security, and performance than is feasible with the type of in-house data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same facilities that support the gear of some of the world's largest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions remain updated, security and efficiency is continually tracked, and systems and data files are regularly backed up and available for complete and rapid restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.

  • Virtualized Data Center Hosting
    Progent's Virtual Data Center hosting provides complete hosting services for all of a small or midsize company's servers in an environment that not only provides the top level of dependability and extensibility but that is also easy for clients to transfer to another support provider or to bring internally whenever your business situation calls for it. Progent's Virtualized Data Center hosting is based on tested virtual server techniques that allow businesses with mixed networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class availability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Virtualized Data Center Hosting Service covers all server-centric software in one centrally administered solution, can handle the multi- OS and loosely standardized environments common with small companies, and retains control of the software in the client's hands so that migrating to a new virtualized host is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of infrastructure technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-qualified security professionals offer a business-wide perspective on system security.

The breadth and size of Progent's engineering staff bring a powerful array of benefits to clients trying to increase the productivity of their IT network within an affordable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, in the trenches of network service, executing a broad variety of IT projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested methods for solving real-world network problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no registration charge and asks no retainer for support services provided during regular working hours. Many support firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major invoices for quick fixes. Another advantage of by-the-minute pricing is that clients are less tempted to allow less critical problems to stay unaddressed until they become major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports given by each staff member to each client. The discipline of detailing and archiving support records results in more efficient support and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Small companies who utilize independent consultants or who maintain in-house IT personnel gain when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and productive. Read more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Santa Clarita, California company needs to ask Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or email to

Immediate Urgent Remote Network Support
For urgent online technical support, you can contact Progent's Online Help Desk any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Technical Response Center at

© 2002-2016 Progent Corporation. All rights reserved.