Santa Clarita, CA Online Help from Certified Computer Troubleshooting Consultants
Progent's computer help services can deliver your Santa Clarita, CA business affordable and dependable access to Microsoft and Cisco certified technical experts. By delivering IT support service when you require it, offering advanced knowledge for critical technologies, delivering value-added services such as 24x7 server monitoring, and invoicing only for support you use, Progent gives your Santa Clarita, California business an affordable solution for maximizing the productivity of small-scale business networks. If you run an on-premises system, connect to cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to build and support a reliable and safe information network and to have quick availability of the skilled help usually restricted to corporations who can set up a sizeable in-house information technology organization.
For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the skills of your internal IT service staff. Co-sourcing can reduce expenses and minimize technical risks for major projects like application development, business continuity preparedness, security audits, office consolidations, or software migrations.
Progent can also provide access to accredited experts to assist your company to design and implement a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent's Consultants for Businesses in Santa Clarita, California
Progent's nationwide team of industry certified support professionals provides help for all aspects of network technology found in organizations of all sizes. Practice areas supported by Progent in and around Santa Clarita include:
Service Delivery Options for Santa Clarita, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's model for providing IT support services is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Contact Center Service Model promotes fast response, comprehensive activity documentation, consistent follow-up, and tight expense control for an array of network support delivery alternatives that include remote repairs, onsite help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can assist customers to analyze and repair network issues without the cost or delay of in-person support calls. The background of Progent's network consultants makes it possible to resolve most network issues rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for new customers to accommodate emergency situations and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out more details concerning Progent's remote network support expertise.
- On-site Support
Progent offers onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support experts to deliver small and midsize businesses the ideal combination: in-person support professionals when you need them as well as the on-line help of Progent's seasoned team of network engineers, security specialists, and business software developers. The wait time for in-person support calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Find out more about how to sign up for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems. For details, visit Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize businesses budget-friendly access to world-class consultants who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security engineering, high availability network engineering, virtualization strategies, plus integration, programming and support for small business programs such as accounting, ERP, business analytics, sales automation, and office productivity packages. Progent can help with one-time projects such as office moves and massive software upgrades, longer term initiatives like management reporting application development and customization, relational database application development and administration support, and web development, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services like disaster recovery and malware removal.
- Application Server Hosting
Progent can host mission-critical applications like Exchange and MS SQL in order to provide small businesses with higher degrees of availability, protection, and performance than is feasible using the class of in-house data center that is achievable for the majority of small organizations. Since Progent uses the same data centers that host the gear of many of the world's biggest IT organizations, Progent can eliminate the cost of creating and maintaining the systems required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay current, protection and efficiency is continually tracked, and systems and data files are regularly archived and ready for full and prompt restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and extensibility but that is in addition simple for customers to transfer to another service provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server technologies that allow companies with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can support the multi- platform and loosely standardized networks common with small companies, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtualized host is fast, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide advanced remote support to help organizations of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine physical IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Santa Clarita, California Small Businesses
Progent's size, breadth of information technology expertise, and familiarity with corporate network consulting enable small and midsize businesses to sidestep the problems related to excessive reliance on small support organizations or independent engineers.
Teaming with Progent's Experts enables your company to:
- Avoid Excessive Dependence on Individual Consultants
For network services, small companies sometimes depend excessively on independent consultants. Although freelance service engineers carry lower expenses than larger IT service organizations and can afford to bill nominally smaller fees, freelancers are occasionally too busy to react rapidly to urgent problems. If an independent engineer is occupied with another customer, sick, on vacation, or in class, the lack of replacement personnel may require your business to go without assistance in case of a crisis. The more your small business expands, network unavailability or difficulties with critical applications become more expensive. The dollars you believed you were saving on a freelancer can be eaten up fast because of lost output. In addition, when freelance consultants confront new technologies, the unavailability of a large consulting group to depend on for advice requires them to learn on the job while your business winds up with the bill for their ongoing education.
- Gain Access to Expertise in Advanced Information Technology Issues
Many small service organizations or freelance engineers who concentrate on small company network support may excel at delivering connect-the-dots solutions but don't have the background to deal efficiently with complicated IT configurations that have mixed operating systems, multiple locations, Voice over IP systems, mobile workforces, integrated financial and analytical applications, eCommerce, and specialized business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can be valuable to your company because enterprise environments are inherently complicated, support problems require in-depth understanding of in many technical areas, and reaching an acceptable degree of stability, availability, and security calls for industry-proven leading practices.
- Build a Firm Foundation for Seamless Growth
Small companies often begin with a network implemented on a shoestring budget. Without a proper basis, a sequence of improvised fixes commonly get tossed onto of a tenuous foundation. As a business grows, stability and scalability issues can undermine the productivity of the organization. Such networks require proper assessment, smart business analysis, and in-depth expertise to upgrade to a network environment that will act as the solid basis to meet critical business needs and support future expansion.
- Partner with Solution Consultants, Not Product Resellers
Small companies need guidance and education to work through an increasingly complicated array of technology alternatives available for accelerating growth and improving efficiency. They do not need a network consultant or support organization that tries to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This permits Progent to match technical services with the real interests of customers. Mixing IT support and product selling can result in a situation where the recommended solution is based on a preselected vendor rather than being based on the true requirements of a small business.
How to Contact Progent
If your Santa Clarita, California business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Support
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).