Immediate, Affordable Online Computer Support for Santa Clarita, California Small Companies
For more than twenty years, Progent has specialized in delivering world-quality computer support to clients with small-business budgets. Progent has developed a powerful support system that features a cost-effective, seamless virtual office infrastructure, custom remote repair technology, a large pool of consultants accredited in a broad range of IT disciplines, a Help Desk Call Center service structure that promotes efficiency and guarantees follow-up, a global team of remote troubleshooting experts, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to resolving network problems in the shortest time and at the lowest cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network service staff. Co-sourcing can reduce expenses and help meet schedules for big projects such as software design and development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer the services of certified consultants to assist your business to plan and execute your cloud strategy.
Core IT Areas Supported by Progent for Santa Clarita, California Office Networks
As a Microsoft-certified Partner consulting company that maintains a world-class group of Cisco CCIE network consultants and Apple Computer certified consultants, Progent provides urgent troubleshooting and low-cost online consulting to Santa Clarita, CA companies for a broad range of information technologies such as:
Support Delivery Alternatives for Santa Clarita, California Companies
Progent has a selection of options for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing computer support services is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Helpdesk Service Mechanism ensures rapid support, comprehensive service documentation, reliable follow-through, and strict cost monitoring across a range of network service delivery options that include remote troubleshooting, onsite support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can help clients to analyze and repair network issues without the cost or time loss of on-premises service calls. The background of Progent's network engineers allows them to handle most network issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to address urgent situations and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more details concerning Progent's remote network troubleshooting expertise.
- On-site Service
Progent offers onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to deliver small companies the optimal solution: in-person support professionals when you need them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for on-site support calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details concerning how to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues. For details, refer to Help Desk Services.
- IT Consulting Services
Progent provides small businesses affordable access to enterprise-class IT professionals who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, high availability network design, virtualization strategies, plus configuration, customization and training for business programs such as financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can help with one-time projects such as office relocations and massive software upgrades, longer term initiatives like business information application programming and customization, database software development and administration services, and web development, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and malware removal.
- Application Hosting
Progent can host mission-critical business applications like Exchange and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, protection, and recoverability than is possible using the class of internal data center that is realistically affordable for the majority of small businesses. Because Progent uses the same data centers that support the equipment of some of the world's largest IT organizations, Progent can eliminate the cost of creating and maintaining the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions stay current, security and efficiency is constantly tracked, and systems are regularly archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small company's production servers in an environment that not only provides the highest level of dependability and expandability but that is in addition simple for clients to transfer to another support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is based on tested virtual server technologies that allow companies with mixed networks to save dramatically on the costs of capital equipment, system support, and IT management while getting enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered solution, can handle the mixed- platform and non- standardized networks typical of small companies, and retains control of the software licenses in the customer's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced online consulting support to help companies of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated collection of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on network security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government regulations for IT data protection and incident reporting.
The scope and depth of Progent's consulting staff bring a powerful set of advantages to customers trying to maximize the productivity of their information system within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, in the trenches of IT service, performing a broad variety of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not only expert IT skills, but also a support engineer with field-tested methods for resolving actual IT problems rapidly.
Find out more about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services delivered during normal business hours. Many support firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major bills for quick repairs. Another benefit of granular billing is that customers will be less tempted to permit incipient issues to stay unaddressed until they grow into major ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports given by every staff member to every client. The discipline of documenting and organizing service activity allows more effective service and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Small companies who work with independent service providers or who maintain in-house IT personnel gain when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
Find out more details concerning Progent's knowledge transfer services.
If your Santa Clarita, California company needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Support
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).