Low-cost Computer Support from Microsoft premier Consultants for Businesses in Santa Clarita, CA
By delivering world-class support whenever you require it, providing specialized expertise for key business applications, offering high-value services like virtual server hosting, invoicing only for services delivered, and requiring no setup or retainer fees for standard services, Progent helps your company to maximize the competitive value of your information network and reduce support costs. Progent understands that information system protection, reliability, and efficiency are just as critical to small businesses as to major corporations but that small companies don't have the economy of scale to spend aggressively in information technology and internal support groups. Progent's fundamental competitive advantage is that no IT consulting firm can match Progent's capability to provide the network support your company needs whenever you require it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT support staff. Co-sourcing can save money and help meet schedules for major projects such as application design and development, disaster recovery planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified experts to assist your business to plan and implement your cloud strategy.

Primary Products and Technologies Supported by Progent for Businesses in Santa Clarita, California
Progent's team of world-class support professionals provides help for all facets of network technology used by companies of any size. Technologies served by Progent in and around Santa Clarita include:

Support Delivery Options for Santa Clarita, California Businesses
Progent offers a selection of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing IT support is built on the Help Desk operational structure familiar to larger IT groups. Progent's Helpdesk Support Model promotes rapid support, thorough activity documentation, consistent follow-up, and strict expense monitoring for an array of IT support delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises service visits. The experience of Progent's IT engineers allows them to resolve most network problems quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration procedure for new clients to accommodate urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn additional information about Progent's remote computer support expertise.

  • On-site Support
    Progent provides onsite computer support for registered clients in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote support engineers to deliver small businesses the best of both worlds: onsite support technicians when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The response time for in-person support visits is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more concerning how to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems. For details, visit Online Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent provides small businesses budget-friendly access to enterprise-class consultants who can provide help with critical technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, high availability it system design, virtual server strategies, plus configuration, programming and training for business software including accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including office relocations and massive software migrations, longer term initiatives like business reporting software development and customization, relational database software programming and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system management, or urgent services like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange and SQL Server in order to provide small companies with higher levels of availability, security, and recoverability than is possible with the class of on-site data center that is achievable for the majority of small companies. Since Progent uses the same data centers that host the equipment of some of the planet's largest information technology companies, Progent can save you the expense of creating and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and revisions stay updated, protection and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for complete and rapid restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the highest level of dependability and extensibility but that is also convenient for customers to migrate to another service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow companies with multi-vendor networks to save significantly on the costs of capital equipment, system support, and IT administration while getting enterprise-class reliability and an unparalleled degree of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered service, can handle the mixed- OS and loosely standardized environments common with small businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtual system is fast, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Santa Clarita, California Small Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate IT consulting allow small companies to sidestep the pitfalls related to over dependence on small support organizations or individual consultants.

Working with Progent's Experts allows your small business to:

  • Avoid Over Dependence on Individual Consultants
    For IT support, small businesses sometimes rely excessively on freelance consultants. Though freelance service providers have lower expenses than larger support organizations and can afford to charge nominally lower fees, they are frequently too overworked to react rapidly to urgent problems. If a freelance consultant is busy with different customer, sick, on travelling, or in class, the lack of backup staff may force your company to wait for assistance in case of a crisis. The more your small business grows, network downtime or problems with line-of-business applications get more expensive. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lower productivity. In addition, when independent engineers encounter new technologies, the lack of a large engineering group to rely on for advice forces them to train with the meter running while your organization winds up footing the costs for their ongoing training.

  • Gain Access to Expertise in Sophisticated Network Solutions
    Many small support firms or freelance engineers who concentrate on small business IT consulting are capable of delivering routine fixes but don't have the experience to work efficiently with complex network infrastructures that have a variety of platforms, multiple locations, VoIP implementations, mobile workers, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's experience with global enterprises and Progent's extensive staff of experts can benefit your company because big-company networks are by nature complex, support problems require thorough knowledge in numerous technical areas, and achieving a high degree of stability, availability, and security calls for industry-proven leading practices.

  • Build a Firm Foundation for Growth
    Small businesses often begin with a network implemented on a shoestring budget. Without a strong architecture, a series of band-aid fixes commonly get tossed on top of a marginal structure. As a company grows, reliability and expandability issues can hinder the productivity of the business. Such networks need thorough assessment, intelligent business analysis, and in-depth experience to migrate to a network infrastructure that can provide the solid basis to handle current business needs and support future expansion.

  • Work with Solution Finders, Not Product Vendors
    Smaller companies need guidance and education to navigate through an ever more complicated maze of IT alternatives available for accelerating business growth and improving efficiency. They do not need an IT engineer or service firm that tries to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent provides consulting and services only. This permits Progent to align consulting support services with the genuine needs of clients. Mixing network consulting and product selling can result in a situation where the proposed solution is based on a predetermined technology instead of being driven by the actual needs of a small business.

Get in Touch with Progent
In case your Santa Clarita, California company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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