Santa Clarita, CA Remote Help from World-class Network Service Experts
Progent's computer troubleshooting services can deliver your Santa Clarita, CA business budget-friendly and dependable access to world-class consulting professionals. By providing IT support help when you require it, offering specialized expertise for key applications, delivering value-added services such as automated network monitoring, and invoicing only for services you receive, Progent offers your Santa Clarita, California business an economical solution for optimizing the productivity and profitability of small business information systems. If you run an onsite system, connect to cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart choice for organizations and local governments to build and support a robust and secure information system and to have quick availability of the experienced help typically restricted to businesses who are able to set up a large internal IT staff.

For medium-size and enterprise companies, Progent offers co-sourcing support to add to the subject matter expertise of your internal IT support staff. Co-sourcing can cut costs and help meet schedules for major IT initiatives like software programming, disaster recovery planning and testing, security audits, office consolidations, or software migrations.

Progent can in addition offer the services of accredited experts to assist your business to design and execute a sensible cloud strategy.

Primary Products and Technologies Serviced by Progent for Santa Clarita, California Businesses
A Microsoft Certified Gold Partner consulting firm with a large group of Cisco certified CCIE network experts and Apple Computer certified engineers, Progent provides urgent assistance and affordable online consulting to Santa Clarita, CA companies for a broad range of computer technologies including:

Service Delivery Alternatives Available for Santa Clarita, California Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for providing network support services is based on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Call Center Support Mechanism promotes rapid response, thorough service documentation, dependable follow-through, and strict cost monitoring across an array of network support delivery alternatives that include online troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can assist customers to troubleshoot and repair network problems without the cost or time loss of in-person service visits. The background of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new clients to address urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service experts to deliver small and midsize companies the ideal combination: hands-on support professionals when you need them as well as the on-line help of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for in-person support visits is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more concerning how and why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Services are designed for all companies who need fast and dependable access to a professional Contact Center with effective phone support, remote troubleshooting capability, and sufficient technical strength for all needed problem escalation. Because smaller businesses usually have limited IT funds and can provide scant executive attention for handling IT support tasks, Progent's Help Desk Services could be the most cost-effective option to make sure that small business computer networks stay up and running. Learn more about Progent's Contact Center services.

  • Consulting Services
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security engineering, non-stop network engineering, virtual server strategies, plus integration, programming and training for small business applications such as accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-shot projects including site moves and major software migrations, extended initiatives like business reporting application development and support, database software development and administration support, and web development, on-going services including server monitoring and network management, or emergency services such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host mission-critical applications like Exchange Server and SQL Server in order to provide small and midsize businesses with greater levels of availability, protection, and recoverability than is possible with the type of on-site data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that host the gear of many of the planet's biggest IT companies, Progent can eliminate the investment in building and maintaining the systems required for world-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is continually tracked, and systems and data files are consistently backed up and ready for full and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small company's production servers in an environment that not only provides the top degree of dependability and scalability but that is also easy for customers to transfer to a different support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that permit companies with mixed networks to save dramatically on the costs of capital equipment, system support, and IT management while achieving world-class dependability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered solution, can handle the mixed- platform and loosely standardized environments common with small businesses, and keeps control of the software in the customer's hands so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote support services to help businesses of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize local resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex collection of network technologies including firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on system protection and can help with advanced security projects such as SIEM solutions to help enterprises meet business standards and statutory mandates for IT information security and reporting.

The breadth and depth of Progent's consulting staff offer a powerful set of advantages to customers trying to maximize the business value of their information network within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world industry experience, at the forefront of network support, executing a wide variety of technical projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This guarantees that you get not only world-class IT help, but also a support engineer with proven approaches for resolving real-world IT problems quickly. Learn more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for remote service and on-premises visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no sign-up charge and asks no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids major invoices for fast repairs. An additional benefit of granular pricing is that customers will be less inclined to permit incipient problems to fester until they become big problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide scant documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by every staff member to every customer. The discipline of documenting and organizing support records allows more effective support and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Small companies who utilize freelance consultants or who employ internal IT staffs gain when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Santa Clarita, California business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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