Immediate, Affordable Online Computer Network Support for Santa Clarita, California Small Companies
For over twenty years, Progent has focused on delivering world-class computer support to customers with small-business IT budgets. Progent has developed a unique service system that includes a cost-effective, seamless virtual office network, sophisticated remote repair tools, a large pool of consultants accredited in a broad array of IT disciplines, a Call Center operational model that maximizes responsiveness and guarantees follow-up, a worldwide team of on-line troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the United States, and a corporate culture focused on fixing technical issues in the least time and at the lowest cost to customers.
For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service team. This can cut costs and help meet schedules for big projects such as software programming, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer access to certified experts to assist your company to design and implement your cloud strategy.
Primary Technical Areas Supported by Progent for Santa Clarita, California Businesses
A Microsoft-certified Partner consulting company that maintains a world-class group of Cisco CCIE networking experts and Apple accredited consultants, Progent offers emergency assistance and affordable online consulting to Santa Clarita, CA companies for a broad array of computer technologies such as:
Support Delivery Alternatives for Santa Clarita, California Businesses
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for providing network support is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Helpdesk Support Model promotes fast support, thorough service records, dependable follow-through, and strict expense control for an array of IT support delivery options that include remote troubleshooting, on-premises support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can assist customers to analyze and repair hardware and software problems without the expense or time loss of on-premises service visits. The experience of Progent's IT consultants makes it possible to handle most IT problems quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new clients to address emergency situations and Progent bills by the minute with zero startup charges or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional details about Progent's online network troubleshooting services.
- On-site Support
Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: onsite service technicians when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software programmers. The response time for on-site support calls is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more details about how and why to sign up for Progent's onsite computer service.
- Phone Support
Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who require prompt and dependable access to a professional Contact Center with effective telephone assistance, online troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses usually have tight information technology budgets and can spare scant management bandwidth for dealing with IT support, Progent's Help Desk Call Center Services could be the most efficient option to make sure that business computer systems stay productive. Learn more details concerning Progent's Help Desk Call Center services.
- Consulting Expertise
Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, high availability it system engineering, virtual server strategies, plus configuration, customization and training for small business software including financials, operations, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as site relocations and major system migrations, extended projects such as business information software development and support, database software programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is feasible using the class of in-house data center that is realistically affordable for the majority of small companies. Because Progent uses the same facilities that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the investment in creating and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs remain current, security and performance is continually monitored, and systems and data files are consistently archived and ready for complete and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for all of a small company's servers in an environment that not only provides the highest level of availability and scalability but that is also easy for customers to transfer to a different support firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit companies with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and IT management while achieving world-class dependability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can handle the mixed- platform and non- standardized environments common with small companies, and retains control of the software licenses in the customer's possession so that moving to a new virtualized host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced online consulting support to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Santa Clarita, California Businesses
Progent's size, breadth of technical skill, and familiarity with corporate IT support allow small businesses to avoid the problems related to excessive dependence on small support organizations or independent consultants.
Working with Progent's Experts enables your business to:
- Avoid Over Reliance on Freelance Support Consultants
For network support, small companies sometimes depend excessively on individual engineers. Although individual service engineers carry lower expenses than larger support organizations and can afford to bill nominally smaller rates, freelancers are sometimes unable to respond quickly to critical problems. If an independent consultant is busy with another client, ill, on travelling, or in class, the lack of backup staff may force your business to wait for help during a crisis. As your company expands, system unavailability or difficulties with critical applications become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up quickly due to lost productivity. In addition, when independent consultants encounter unfamiliar problems, the lack of a big consulting team to depend on for advice forces them to train in place while your organization ends up footing the costs for their ongoing education.
- Have Access to Certified Professionals in Sophisticated Network Issues
The majority of small service firms or freelance engineers who concentrate on small business network support are capable of delivering routine solutions but lack the seasoning to work cost-effectively with complicated IT configurations with a variety of platforms, numerous offices, VoIP implementations, remote clients, interconnected financial and operational applications, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's extensive team of experts can be valuable to your company because enterprise networks are by nature complex, integration issues require thorough understanding of in many technical disciplines, and reaching a high level of robustness, availability, and protection requires enterprise-tested leading practices.
- Build a Solid Basis for Seamless Growth
Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a strong basis, a sequence of improvised repairs commonly get tossed on top of a marginal structure. As a company evolves, stability and expandability problems can undermine the productivity of the business. These environments need proper evaluation, intelligent strategic analysis, and broad-based experience to migrate to an IT infrastructure that can act as the reliable basis to handle critical business requirements and ease downstream growth.
- Work with Solution Consultants, Not Product Vendors
Smaller companies need direction and education to navigate through an increasingly complex array of IT alternatives available for enabling business growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent sells services and expertise only. This allows Progent to match consulting support with the genuine needs of clients. Mixing network support and product reselling can result in a conflict where the proposed solution is based on a predetermined technology instead of being based on the actual requirements of a small business.
Get in Touch with Progent
If your Santa Clarita, California business needs to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).