Professional Remote Support for Santa Clarita, California Networks from World-class Engineers
Small businesses have traditionally been underserved by large network service firms. Some small businesses allow themselves to become excessively dependent on individual consultants or small consulting firms who don't have the size or comprehensive knowledge to react promptly or effectively to network crises. Other small businesses turn to mass-market service firms that employ personnel trained to offer standardized solutions to common problems but who are missing the experience and versatility to handle the variety of environments and lack of standardization typical of small business IT networks.

Progent's proven approach to delivering affordable and successful network service to small businesses has made Progent one of the top Microsoft-certified network service firms in the industry. Progent has provided remote help to businesses in every state in the U.S. (refer to Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house network support staff. This can save money and help meet schedules for big IT initiatives such as software development, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your company to design and implement a sensible cloud computing strategy.

Key Technologies Supported by Progent for Business Networks in Santa Clarita, California
Progent's nationwide team of industry certified consultants offers assistance for virtually all facets of network systems found in companies of any size. Practice areas served by Progent in Santa Clarita include:

Support Delivery Alternatives Available for Santa Clarita, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting services, and IT management. Progent's model for providing IT support is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model promotes fast support, thorough activity records, dependable follow-through, and tight cost control across an array of network support delivery alternatives that include online troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and repair hardware and software issues without the expense or time loss of on-premises support visits. The background of Progent's IT engineers makes it possible to handle the majority of network issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to address emergency network problems and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's remote computer troubleshooting services.

  • On-site Support
    Progent provides onsite technical assistance for registered customers in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online support experts to deliver small and midsize businesses the optimal solution: in-person service professionals when you need them as well as the remote help of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The response time for on-site support calls is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises support. Find out more about why to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize businesses who require fast and dependable support from a professional Contact Center with efficient telephone support, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically have limited IT budgets and can provide little management attention for dealing with IT support, Progent's Help Desk Services could be the most cost-effective way to ensure that business information systems are always productive. Read more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to enterprise-class consultants who can provide help with critical technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection engineering, fault tolerant network design, virtual server solutions, plus configuration, customization and support for small business software including accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as office relocations and massive system upgrades, longer term projects such as management analytics software development and customization, database software development and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange Server and SQL Server to provide small companies with higher degrees of availability, protection, and performance than is feasible with the class of in-house data center that is practical for the majority of small and midsize companies. Because Progent uses the same facilities that host the gear of some of the world's largest information technology companies, Progent can save you the investment in creating and managing the systems needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs remain updated, security and efficiency is continually tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is in addition simple for clients to transfer to another service provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtualization technologies that permit businesses with multi-vendor networks to benefit significantly on the expense of hardware, system maintenance, and IT management while getting world-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can handle the mixed- platform and loosely standardized environments typical of small businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtual system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online consulting services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine local resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete threat progression including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to provide centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Santa Clarita, California Small Businesses
Progent's staff size, depth of information technology skill, and experience with corporate IT support enable small and midsize companies to avoid the problems associated with excessive dependence on thinly staffed support firms or freelance engineers.

Teaming with Progent's Experts enables your business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT services, smaller companies sometimes rely excessively on freelance consultants. Though freelance support engineers carry lower expenses than larger IT service firms and can afford to bill nominally smaller rates, they are occasionally spread too thin to respond quickly to critical network problems. If an independent consultant is busy with another customer, sick, on vacation, or in class, the absence of replacement staff may force your business to wait for help in case of a crisis. The more your company grows, network unavailability or problems with critical applications get more costly. The money you thought you were saving on an independent consultant can be eaten up quickly because of lost output. In addition, when freelance engineers confront new problems, the lack of a large consulting group to fall back on for advice forces them to train on the job while your organization ends up footing the bill for their ongoing education.

  • Gain Access to Certified Professionals in Sophisticated IT Issues
    Many smaller service organizations or freelance consultants focused on small company IT support are capable of delivering routine fixes but don't have the background to deal cost-effectively with complex IT infrastructures that have mixed platforms, multiple locations, Voice over IP implementations, mobile clients, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide companies and Progent's large group of specialists can benefit your small business because big-company environments are by nature complex, integration problems demand in-depth knowledge in many technical areas, and achieving a high level of stability, availability, and protection requires industry-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small companies often start with an IT system cobbled together on a tight budget. Lacking a solid architecture, a sequence of ad hoc repairs often get tossed onto of a marginal foundation. As a business evolves, reliability and scalability problems can obstruct the productivity of the organization. These networks require thorough assessment, smart strategic analysis, and broad-based expertise to upgrade to an IT infrastructure that can provide the reliable foundation to meet current business needs and support downstream growth.

  • Work with Solution Finders, Not Resellers
    Smaller companies need direction and education to work through an ever more complex maze of IT alternatives offered for enabling growth and improving productivity. They do not need a network engineer or service organization that tries to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to align technical support services with the genuine interests of customers. Mixing network consulting and product selling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being driven by the actual requirements of a client.

Contact Progent
If your Santa Clarita, California business wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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