Affordable Computer Tech Support from Microsoft Qualified Experts for Businesses in Santa Clarita, CA
By offering professional support when you need it, providing in-depth expertise for key business applications, providing high-value services such as virtual server hosting, billing solely for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your It system and minimize service costs. Progent appreciates that network protection, reliability, and performance are as critical to small companies as to large enterprises but that small organizations lack the leverage to spend aggressively in information technology and internal service groups. Progent's basic value proposition is that no IT consulting organization can equal Progent's capability to deliver the network support your company requires whenever you require it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house network service staff. This can reduce expenses and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your business to plan and execute your cloud strategy.

Primary Technical Areas Serviced by Progent for Office Networks in Santa Clarita, California
Progent offers the support of qualified consultants for all facets of business network technology found in small and midsize companies. Technologies serviced by Progent's consultants include:

Support Delivery Options for Santa Clarita, California Businesses
Progent has a variety of options for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting, and IT management. Progent's model for delivering computer support is based on the Help Desk structure common to larger IT organizations. Progent's Contact Center Support Model promotes fast support, thorough service records, reliable follow-through, and tight expense control for an array of network support delivery alternatives that include remote repairs, onsite support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and repair network problems without the cost or delay of on-premise service visits. The experience of Progent's IT engineers allows them to resolve most network issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new clients to accommodate urgent situations and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn more details about Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online service engineers to deliver small businesses the best of both worlds: onsite support technicians when you require them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The wait time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more concerning how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need fast and reliable support from an online Help Desk with efficient telephone support, remote repair tools, and sufficient technical strength for full problem escalation. Since small and midsize businesses usually are constrained by tight IT funds and can provide scant executive attention for handling IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that small business computer systems are always productive. Learn more about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can provide assistance with vital technologies including Windows Server support, Cisco network architecture, network security engineering, high availability network design, virtual server solutions, plus integration, programming and training for small business programs including accounting, ERP and MRP, management reporting, CRM, and office productivity software. Progent can help with short-term projects including office relocations and major system migrations, extended initiatives like business reporting software development and customization, relational database application programming and administration support, and web development, on-going support including network monitoring and system management, or emergency services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange Server and SQL Server to provide small and midsize businesses with higher degrees of dependability, protection, and performance than is possible using the type of in-house data center that is realistically affordable for the majority of small and midsize companies. Since Progent utilizes the same facilities that support the gear of many of the world's biggest information technology companies, Progent can save you the investment in building and maintaining the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay updated, security and efficiency is constantly monitored, and systems are regularly backed up and ready for full and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtualized Data Center hosting offers complete hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top level of availability and expandability but that is in addition easy for clients to transfer to another support firm or to move inhouse when your circumstance warrants it. Progent's Virtualized Data Center hosting service is founded on proven virtualization techniques that allow small businesses with multi-vendor environments to benefit significantly on the expense of hardware, system support, and IT administration while getting enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Virtualized Data Center Hosting Service encompasses all server-centric software in one centrally administered solution, can support the mixed- platform and loosely standardized environments typical of small businesses, and keeps ownership of the licenses in the client's hands so that moving to a new virtualized system is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

Why Progent Offers the Right Alternative for Santa Clarita, California Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise network support allow small and midsize companies to sidestep the problems related to excessive dependence on small support firms or individual consultants.

Working with Progent enables your business to:

  • Prevent Over Dependence on Freelance Consultants
    For network services, smaller businesses sometimes depend excessively on individual consultants. Although individual support engineers carry lower expenses than larger support firms and can typically bill nominally lower fees, they are sometimes too busy to respond quickly to urgent problems. If a freelance engineer is occupied with another client, sick, on travelling, or in training, the absence of replacement staff may require your company to wait for help during an emergency. As your small business expands, network downtime or problems with critical programs get more expensive. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lower productivity. Also, when independent consultants confront new problems, the lack of a big engineering group to fall back on for assistance requires them to learn in place while your company winds up with the bill for their ongoing education.

  • Gain Access to Experts in Complex Network Issues
    The majority of smaller service firms or independent engineers focused on small business network consulting may excel at providing connect-the-dots solutions but lack the background to work efficiently with complicated network infrastructures that have mixed platforms, multiple offices, Voice over IP systems, mobile workforces, interconnected accounting and analytical applications, eCommerce, and custom business software. Progent's experience with global companies and Progent's large staff of experts can benefit your small business because enterprise networks are inherently complicated, support issues demand thorough knowledge in numerous technical areas, and achieving a high level of robustness, availability, and protection calls for industry-tested processes.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically start with a network implemented on a shoestring budget. Without a strong architecture, a series of ad hoc repairs commonly get piled onto of a tenuous structure. As a business grows, reliability and scalability problems can obstruct the productivity of the organization. Such environments need proper evaluation, intelligent business planning, and broad-based expertise to upgrade to an IT infrastructure that can act as the reliable foundation to meet critical business requirements and support downstream expansion.

  • Work with Solution Finders, Not Product Resellers
    Smaller companies need direction and insight to work through an ever more complicated maze of IT options available for enabling business growth and enhancing efficiency. They do not need an IT consultant or service organization that tries to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to match consulting support with the real interests of customers. Combining IT consulting and product selling can result in a conflict where the recommended solution is built around a preselected vendor rather than being driven by the true requirements of a customer.

Contact Progent
In case your Santa Clarita, California company needs to talk to Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or email to

Fast Emergency Online Technical Assistance
For emergency online technical support, you can call Progent's Help Desk Call Center any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Technical Response Center at

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