Quick, Affordable Online Network Assistance for Santa Clarita, California Small Companies
For more than two decades, Progent has focused on providing enterprise-quality IT support to customers who have small-business budgets. Progent has built a unique support system that includes a low-overhead, seamless virtual office infrastructure, custom remote troubleshooting technology, a large team of consultants certified in a wide array of technical practice areas, a Call Center operational model that promotes responsiveness and ensures follow-up, a worldwide group of remote service professionals, in-person service availability for the majority of most zip codes in the United States, and a company culture focused on solving network problems in the shortest time and at the lowest cost to clients.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network support team. This can save money and minimize technical risks for big projects like software programming, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of accredited experts to assist your company to plan and execute a sensible cloud strategy.

Key Products and Technologies Supported by Progent for Businesses in Santa Clarita, California
Progent's group of world-class consultants provides support for virtually all facets of information systems found in companies of all sizes. Areas served by Progent in Santa Clarita include:

Support Delivery Alternatives for Santa Clarita, California Businesses
Progent offers a variety of options for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering network support is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Service Mechanism promotes fast support, thorough activity documentation, dependable follow-through, and tight expense monitoring across an array of IT support delivery alternatives that include remote repairs, onsite support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progent’s Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can assist clients to analyze and repair hardware and software issues without the expense or time loss of in-person service visits. The background of Progent's IT consultants allows them to resolve most IT issues rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration procedure for first-time clients to address urgent network problems and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out additional information about Progent's remote computer support expertise.

  • On-site Service
    Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to give small and midsize companies the optimal solution: hands-on support technicians when you need them as well as the remote help of Progent's worldwide team of network engineers, security specialists, and business software developers. The wait time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details about why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize businesses who require prompt and dependable support from a professional Contact Center with efficient telephone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Because small and midsize companies typically have tight IT funds and can spare scant executive bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Services can be the most efficient option to ensure that business computer networks are always productive. Read more concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver help with critical products and technologies such as Windows Server and application expertise, Cisco network design, company-wide network security consulting, non-stop network design, virtualization solutions, plus configuration, customization and training for business programs such as accounting, operations, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as site moves and massive system upgrades, longer term projects like management analytics application development and customization, database software development and DBA support, and web development, on-going services such as server monitoring and network administration, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange and SQL Server in order to provide small and midsize businesses with greater degrees of reliability, security, and recoverability than is feasible with the class of internal data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same data centers that support the equipment of some of the world's biggest IT companies, Progent can save you the expense of creating and maintaining the systems needed for world-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and service packs remain updated, protection and performance is continually tracked, and systems are consistently archived and ready for full and prompt recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtualized Data Center hosting service provides full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest level of availability and expandability but that is in addition convenient for customers to migrate to another support provider or to bring internally when your situation calls for it. Progent's Virtualized Data Center hosting service is based on tested virtual server techniques that permit businesses with mixed environments to save dramatically on the expense of hardware, infrastructure support, and IT administration while getting world-class reliability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Virtual Data Center Hosting encompasses all server-based applications in a single centrally managed service, can handle the mixed- OS and non- standardized environments common with smaller businesses, and keeps control of the licenses in the client's hands so that moving to a new virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-qualified security engineers offer a company-wide perspective on system security.

The breadth and size of Progent's consulting team offer a unique set of benefits to organizations wishing to increase the business value of their information network within an affordable budget. These benefits include:

  • Best Industry Practices
    Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of real-world professional background, in the trenches of network service, performing a wide variety of technical projects for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert IT capability, but also a consultant with field-tested approaches for repairing actual network problems quickly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for remote service and on-site help per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during normal business hours. Many support organizations demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with major invoices for fast repairs. An additional advantage of by-the-minute billing is that your company will not be inclined to allow simple issues to fester until they become big problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local service firms who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports given by each staff member to every client. The practice of documenting and archiving service activity allows more effective service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Small businesses who utilize freelance consultants or who employ in-house IT staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and productive. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Santa Clarita, California company needs to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or send email to information@progent.com.

Immediate Emergency Online Technical Assistance
For urgent remote technical support, you can contact Progent's 24-hour Help Desk at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Help Desk Call Center at helpdesk@progent.com.

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