Immediate, Affordable Remote Computer Network Support for Santa Clarita, California Small Businesses
For over twenty years, Progent has focused on delivering enterprise-class network support to customers who have small-company budgets. Progent has developed a powerful service system that features a streamlined, seamless virtual office network, sophisticated online repair technology, a large pool of engineers certified in a wide range of technical disciplines, a Help Desk Call Center service model that maximizes efficiency and ensures follow-through, a worldwide team of on-line service professionals, in-person service options for the majority of most zip codes in the United States, and a company ethos focused on resolving technical problems in the shortest time and at the lowest cost to customers.

For larger companies, Progent offers co-sourcing support to reinforce the skills of your internal network service team. This can reduce expenses and minimize technical risks for big projects such as software design and development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of accredited experts to help your business to plan and implement your cloud strategy.

Key Practice Areas Supported by Progent for Business Networks in Santa Clarita, California
Progent offers the services of qualified consultants for all aspects of information technology deployed in small and midsize organizations. Products and technologies serviced by Progent include:

Support Delivery Options for Santa Clarita, California Companies
Progent offers a variety of options for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing computer support is based on the Help Desk structure common to larger IT groups. Progent's Help Desk Support Mechanism promotes rapid support, comprehensive activity documentation, reliable follow-up, and tight expense monitoring for an array of IT service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software problems without the expense or delay of on-premise support visits. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time customers to address urgent situations and Progent bills per minute with no startup charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service engineers to give small companies the ideal combination: on-premise support professionals when you require them plus the on-line help of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The response time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premise service. Learn more about how and why to register for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses who require prompt and reliable access to an online Contact Center with efficient phone assistance, remote troubleshooting capability, and enough technical strength for all needed escalation. Since smaller companies usually have tight IT funds and can spare scant executive bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that small business computer systems are always productive. Learn more concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver help with vital products and technologies including Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system design, virtualization solutions, plus configuration, programming and training for business programs such as financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including office moves and massive system upgrades, extended projects such as management reporting software programming and customization, database application development and DBA services, and web design, continuing support such as server monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and SQL Server to provide small businesses with higher degrees of availability, protection, and recoverability than is feasible with the class of internal data center that is achievable for most small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of some of the world's largest IT companies, Progent can save you the expense of creating and managing the systems required for world-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions remain updated, security and performance is constantly tracked, and systems are regularly archived and available for complete and prompt recovery. Learn more about Progent's hosting for Exchange and other critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtual Data Center hosting offers complete hosting for all of a small or midsize organization's servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is in addition easy for customers to migrate to another support provider or to move internally if your business situation calls for it. Progent's Virtual Data Center hosting is structured around mature virtualization technologies that allow businesses with mixed environments to benefit dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Virtualized Data Center Hosting encompasses all server-based applications in a single centrally administered solution, can support the multi- platform and loosely standardized networks common with small businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtual system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the savings related to SaaS hosting services.

Why Progent Is the Smart Choice for Santa Clarita, California Small Businesses
Progent's staff size, depth of technical skill, and familiarity with corporate network consulting allow small and midsize companies to sidestep the pitfalls associated with over dependence on small service organizations or individual consultants.

Teaming with Progent's Experts allows your small business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For network support, small companies sometimes depend excessively on freelance consultants. Though individual support providers have lower overhead than more substantial support organizations and can afford to charge nominally smaller fees, individuals are sometimes unable to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of backup staff may require your business to go without help during an emergency. As your company grows, network unavailability or problems with critical programs become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up fast due to lost output. In addition, when freelance consultants encounter unfamiliar technologies, the unavailability of a big consulting group to depend on for assistance forces them to learn on the job while your company ends up with the bill for their ongoing education.

  • Gain Access to Experts in Advanced Network Issues
    The majority of smaller support organizations or freelance consultants specializing in small company IT support may excel at delivering connect-the-dots fixes but lack the background to work efficiently with complex IT configurations with a variety of operating systems, many sites, Voice over IP systems, mobile workers, interconnected financial and operational software, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's extensive staff of specialists can benefit your small business because big-company networks are characteristically complex, support issues demand thorough understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and protection requires enterprise-proven processes.

  • Build a Firm Basis for Seamless Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Lacking a solid architecture, a sequence of improvised fixes commonly get thrown onto of a weak structure. As a company evolves, stability and scalability problems can hinder the success of the business. Such environments require thorough assessment, smart strategic planning, and broad-based expertise to upgrade to an IT infrastructure that can act as the solid foundation to meet critical business needs and support downstream growth.

  • Partner with Solution Finders, Not Resellers
    Smaller businesses require guidance and education to work through an increasingly complex maze of IT options offered for enabling business growth and improving productivity. They do not need an IT consultant or support organization that tries to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent offers services only. This permits Progent to align consulting support with the real needs of customers. Mixing IT consulting and product reselling can lead to a situation where the proposed solution is built around a preselected technology rather than being based on the true needs of a small business.

How to Contact Progent
In case your Santa Clarita, California business wants to talk to Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or send email to

Fast Emergency Online Technical Support
For emergency online technical support, you can call Progent's Help Desk Call Center any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Technical Response Center at

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