Expert Online Troubleshooting for Santa Clarita, California Computer Networks from World-class Consultants
Small businesses have traditionally been ignored by large network support firms. Many small businesses allow themselves to grow dangerously dependent on freelance engineers or small support organizations who lack the bandwidth or comprehensive skill sets to react promptly or effectively to network emergencies. Still other small companies turn to mass-market support firms staffed with technicians able to offer by-the-numbers solutions to ordinary problems but who do not have the background and technical scope to handle the variety of configurations and absence of standards typical of small company information systems.

Progent's proven approach to delivering low-cost and effective network service to small companies has made Progent among the most respected Microsoft network service organizations in the United States. Progent has delivered online help to small businesses in every state in the country and can dispatch onsite support in most zip codes.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your internal network support staff. This can save money and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited experts to help your business to plan and implement your cloud strategy.

Core Products and Technologies Serviced by Progent for Business Networks in Santa Clarita, California
Progent's nationwide group of world-class experts provides assistance for virtually all aspects of information systems found in companies of all sizes. Practice areas served by Progent in and around Santa Clarita include:

Support Delivery Options Available for Santa Clarita, California Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for delivering computer support is based on the Help Desk operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive service documentation, reliable follow-up, and tight expense control across a range of network service delivery alternatives that include remote repairs, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can assist customers to analyze and fix network issues without the expense or delay of on-premise support calls. The background of Progent's network engineers makes it possible to resolve the majority of IT problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to address urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out more details about Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite computer support for registered clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to give small businesses the ideal combination: on-premise service professionals when you require them plus the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for on-site service calls is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details about why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who need prompt and dependable support from a professional Contact Center with effective telephone assistance, online repair capability, and sufficient technical depth for full problem escalation. Since smaller businesses typically have limited IT funds and can provide little management bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to ensure that business information systems stay productive. Read more details about Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies such as Windows Server and application support, Cisco Systems network architecture, company-wide network security engineering, high availability it system design, virtual server strategies, plus integration, programming and support for small business programs including accounting, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects including office moves and massive software migrations, extended projects like business information software programming and support, relational database software programming and administration services, and web design, continuing services such as server monitoring and system administration, or emergency services like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater levels of availability, protection, and recoverability than is feasible with the type of on-site data center that is achievable for most small organizations. Because Progent utilizes the same facilities that support the equipment of many of the planet's biggest IT companies, Progent can save you the investment in building and managing the systems required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay updated, protection and performance is constantly monitored, and systems and data files are consistently backed up and ready for complete and rapid restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Virtual Data Center Hosting
    Progent's Virtual Data Center hosting provides full hosting services for all of a small company's servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is in addition simple for customers to migrate to another service firm or to bring internally if your situation warrants it. Progent's Virtual Data Center hosting is built around proven virtualization technologies that permit businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Virtualized Data Center Hosting covers all server-centric applications in a single centrally administered service, can support the multi- OS and loosely standardized networks typical of small businesses, and retains control of the licenses in the customer's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Cloud Integration Services
    Progent can provide advanced online consulting to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize local resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

Why Progent Is the Smart Choice for Santa Clarita, California Small Businesses
Progent's staff size, scope of technical expertise, and familiarity with enterprise IT support enable small and midsize businesses to sidestep the problems associated with over dependence on small service organizations or independent consultants.

Working with Progent's Experts enables your company to:

  • Avoid Excessive Dependence on Individual Consultants
    For network services, smaller companies often depend heavily on freelance consultants. Although freelance service providers have lower overhead than larger support firms and can typically bill nominally lower fees, freelancers are occasionally stretched to far to respond quickly to urgent problems. If an independent engineer is occupied with different customer, ill, on travelling, or in class, the lack of replacement personnel may force your business to wait for assistance during an emergency. As your company expands, system unavailability or difficulties with line-of-business programs get more costly. The money you believed you were saving on an independent consultant can be eaten up fast because of lost output. Also, when freelance engineers confront unfamiliar problems, the unavailability of a big engineering team to rely on for assistance requires them to train on the job while your organization winds up footing the bill for their ongoing education.

  • Gain Access to Expertise in Sophisticated Network Issues
    Many smaller service firms or independent engineers focused on small company network consulting may excel at providing connect-the-dots fixes but don't have the seasoning to deal efficiently with complicated IT environments with a variety of operating systems, numerous sites, VoIP systems, mobile workers, integrated accounting and analytical software, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can be valuable to your small business because big-company networks are characteristically complicated, support issues demand in-depth understanding of in numerous technical disciplines, and reaching a high level of robustness, availability, and security requires enterprise-tested leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Lacking a carefully designed basis, a sequence of band-aid repairs commonly get thrown on top of a marginal structure. As a company grows, reliability and scalability problems can hinder the productivity of the business. These environments require proper evaluation, intelligent strategic analysis, and broad-based expertise to migrate to an IT environment that can act as the reliable basis to meet critical business needs and support downstream growth.

  • Partner with Solution Finders, Not Product Resellers
    Smaller businesses require guidance and insight to navigate through an increasingly complicated array of technology options offered for enabling business growth and improving productivity. Businesses do not need an IT consultant or support firm that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent provides services and expertise only. This allows Progent to align technical support services with the real needs of clients. Mixing IT support and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being driven by the actual needs of a client.

Get in Touch with Progent
In case your Santa Clarita, California business wants to talk to Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or email to

Immediate Emergency Online Network Assistance
For urgent online support, you can contact Progent's Technical Response Center any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Technical Response Center at

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