Professional Remote Support for Santa Clarita, California Computer Networks from World-class Consultants
Small businesses have typically been underserved by large network support organizations. Some small companies allow themselves to become excessively reliant on freelance engineers or small consulting firms who don't have the size or broad skill sets to react promptly or efficiently to network emergencies. Still other small companies turn to giant support firms staffed with technicians trained to offer by-the-numbers fixes for common problems but who are missing the background and technical scope to handle the variety of environments and lack of standardization typical of small business IT networks.

Progent's proven methodology for providing low-cost and successful network service to small companies has made Progent among the most respected Microsoft Gold IT service organizations in the industry. Progent has provided remote help to companies in every state in the country and offers onsite help in almost all zip codes.

For mid-size and large companies, Progent offers co-sourcing services to reinforce the technical skills of your internal network support team. Co-sourcing can cut costs and help meet schedules for major projects such as software design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to certified consultants to assist your business to plan and implement your cloud computing strategy.

Key Technologies Supported by Progent for Business Networks in Santa Clarita, California
Progent offers the services of qualified experts for all facets of network technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Santa Clarita, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Call Center operational structure common to larger IT organizations. Progent's Helpdesk Service Model ensures rapid response, thorough service records, consistent follow-through, and strict cost monitoring for a range of network service delivery options that include online troubleshooting, in-person help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to address emergency situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional details about Progent's online network support services.

  • On-site Support
    Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to give small companies the best of both worlds: in-person support professionals when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for on-site support calls is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more concerning why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Helpdesk Services are intended for all businesses who need fast and reliable access to an online Help Desk with efficient phone assistance, online repair capability, and enough technical strength for full problem escalation. Since small and midsize companies typically have limited IT funds and can spare scant management attention for handling IT support tasks, Progent's Contact Center Services could be the most efficient option to make sure that small business information networks stay productive. Read more about Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security consulting, non-stop network engineering, virtualization strategies, plus integration, programming and support for business programs such as financials, ERP, reporting, CRM, and productivity software. Progent can help with one-time projects including office moves and massive software upgrades, longer term projects such as business information software programming and customization, database software programming and DBA services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange Server and MS SQL to provide small businesses with higher degrees of availability, security, and recoverability than is feasible using the class of on-site data center that is achievable for most small companies. Since Progent utilizes the same data centers that host the gear of many of the world's largest IT companies, Progent can save you the investment in building and managing the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs stay current, protection and efficiency is constantly monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest level of dependability and extensibility but that is in addition simple for customers to migrate to another support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit companies with multi-vendor environments to benefit dramatically on the costs of hardware, system maintenance, and network management while getting enterprise-class reliability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can support the mixed- OS and non- standardized environments common with small businesses, and retains ownership of the software in the customer's possession so that moving to a different virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online support services to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.

Why Progent Offers the Right Choice for Santa Clarita, California Small Businesses
Progent's staff size, breadth of information technology skill, and familiarity with corporate IT support enable small businesses to avoid the problems related to excessive reliance on small support organizations or individual engineers.

Teaming with Progent's Experts enables your small business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network support, smaller companies often depend excessively on individual consultants. Although freelance service engineers carry lower expenses than larger IT service firms and can typically bill apparently smaller rates, freelancers are occasionally unable to react quickly to critical network problems. If an independent engineer is busy with another customer, ill, on vacation, or in class, the absence of backup staff may require your company to go without assistance in case of an emergency. As your small business grows, system unavailability or difficulties with critical programs get more costly. The dollars you thought you were conserving on a freelancer can disappear quickly because of lower output. Also, when independent consultants confront new technologies, the unavailability of a large engineering group to rely on for advice forces them to train in place while your business winds up with the bill for their continuing education.

  • Have Access to Expertise in Advanced Network Solutions
    The majority of smaller support organizations or independent consultants focused on small company network consulting may excel at delivering routine solutions but lack the background to deal cost-effectively with complex IT configurations with mixed platforms, many offices, Voice over IP systems, remote workers, integrated accounting and operational software, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's large staff of specialists can benefit your small business because big-company environments are inherently complicated, integration issues demand in-depth knowledge in numerous technical areas, and achieving a high degree of stability, reliability, and security calls for enterprise-proven best practices.

  • Build a Firm Foundation for Growth
    Small businesses often begin with a network cobbled together on a tight budget. Lacking a carefully designed basis, a series of band-aid fixes commonly get thrown onto of a tenuous foundation. As a business evolves, reliability and expandability issues can obstruct the success of the business. Such networks need thorough evaluation, smart business planning, and in-depth expertise to migrate to an IT infrastructure that will provide the reliable basis to handle critical business requirements and support future expansion.

  • Partner with Solution Providers, Not Product Vendors
    Small businesses require direction and insight to navigate through an increasingly complex array of IT alternatives offered for enabling growth and improving productivity. They do not need an IT engineer or service firm that attempts to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent sells consulting and services only. This allows Progent to match consulting services with the genuine interests of customers. Combining network support and product reselling can lead to a conflict where the proposed solution is based on a preselected vendor instead of being based on the true requirements of a client.

How to Contact Progent
If your Santa Clarita, California company needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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