Santa Clarita, CA Online Help from Certified Computer Service Consultants
Progent's computer network help services can provide your Santa Clarita, CA company budget-friendly and reliable access to enterprise-class consulting professionals. By delivering network consulting help when you require it, providing advanced knowledge for mission-critical applications, offering value-added services such as automated server monitoring, and charging only for support you receive, Progent gives your Santa Clarita, California business an affordable solution for maximizing the productivity and profitability of small business networks. If you run an on-premises datacenter, connect to cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the smart choice for businesses to create and manage a robust and secure IT network and to benefit from fast availability of the seasoned help usually restricted to corporations who are able to maintain a large in-house information technology group.
For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the skills of your in-house IT support group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application design and development, business continuity planning, security audits, office consolidations, or software migrations.
Progent can in addition offer access to accredited experts to help your company to plan and execute a sensible cloud strategy.
Core Areas of Expertise Serviced by Progent for Companies in Santa Clarita, California
Progent's national group of world-class experts offers support for virtually all facets of network systems found in businesses of all sizes. Technologies served by Progent in Santa Clarita include:
Support Delivery Options Available for Santa Clarita, California Companies
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing computer support services is based on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough activity documentation, reliable follow-up, and strict cost monitoring for a range of network support delivery alternatives that include remote repairs, on-premises support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can assist clients to analyze and repair hardware and software issues without the cost or time loss of on-premises support calls. The background of Progent's IT engineers makes it possible to handle the majority of network problems rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration process for new clients to address urgent network problems and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional details concerning Progent's online network troubleshooting services.
- On-site Service
Progent offers onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support engineers to give small businesses the optimal solution: onsite support technicians when you require them as well as the on-line help of Progent's seasoned team of IT consultants, security professionals, and business application developers. The wait time for on-site service calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more details about how and why to register for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant it system design, virtualization strategies, plus integration, customization and support for business software including accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and massive system upgrades, extended initiatives like management reporting application development and support, database application programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network management, or emergency services such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host key applications like Microsoft Exchange Server and SQL Server to provide small businesses with greater degrees of dependability, security, and performance than is possible using the type of internal data center that is realistically affordable for the majority of small companies. Since Progent uses the same facilities that host the equipment of some of the planet's largest IT companies, Progent can save you the cost of building and maintaining the systems required for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain updated, protection and performance is constantly monitored, and systems and data files are consistently backed up and available for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the highest degree of dependability and scalability but that is also convenient for clients to transfer to another service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow businesses with mixed networks to save significantly on the costs of capital equipment, system support, and IT management while getting enterprise-class dependability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can support the mixed- OS and non- standardized environments typical of small businesses, and retains control of the licenses in the customer's hands so that moving to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers expert remote support services to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Santa Clarita, California Small Businesses
Progent's size, scope of technical expertise, and experience with enterprise IT support enable small and midsize businesses to sidestep the problems related to over dependence on small support firms or independent engineers.
Teaming with Progent enables your small business to:
- Prevent Excessive Reliance on Individual Consultants
For IT support, smaller businesses sometimes rely heavily on individual engineers. Though individual support engineers have lower overhead than larger support firms and can afford to bill apparently smaller rates, freelancers are frequently unable to react rapidly to urgent network problems. If an independent consultant is busy with different client, sick, on vacation, or in training, the lack of replacement staff may force your business to go without help during a crisis. As your small business grows, system unavailability or difficulties with line-of-business applications get more expensive. The money you believed you were saving on an independent consultant can evaporate quickly due to lost productivity. In addition, when freelance engineers encounter new technologies, the lack of a big engineering group to rely on for advice forces them to learn on the job while your organization ends up with the costs for their continuing education.
- Have Access to Experts in Complex IT Issues
The majority of smaller service firms or independent consultants who concentrate on small business IT consulting are capable of providing connect-the-dots solutions but don't have the experience to work cost-effectively with complicated IT configurations that have a variety of platforms, numerous locations, VoIP implementations, remote clients, integrated accounting and operational applications, eCommerce, and specialized business applications. Progent's experience with global companies and Progent's extensive staff of experts can benefit your company because big-company networks are inherently complex, integration issues demand thorough understanding of in many technical areas, and reaching an acceptable level of robustness, availability, and security calls for enterprise-tested leading practices.
- Create a Firm Foundation for Seamless Growth
Small businesses typically start with a network implemented on a shoestring budget. Without a carefully designed basis, a series of band-aid fixes often get tossed onto of a tenuous structure. As a business evolves, stability and scalability issues can hinder the success of the organization. These environments need thorough evaluation, intelligent strategic analysis, and in-depth expertise to upgrade to a network environment that can act as the reliable basis to handle current business requirements and ease downstream expansion.
- Partner with Solution Finders, Not Product Resellers
Smaller companies need guidance and education to work through an ever more complicated maze of IT alternatives offered for accelerating business growth and enhancing efficiency. They do not need a network engineer or service organization that attempts to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align consulting support services with the genuine interests of clients. Mixing network support and product reselling can result in a situation where the proposed solution is built around a predetermined technology instead of being based on the true requirements of a client.
In case your Santa Clarita, California company wants to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).