Santa Clarita, CA Online Help from Certified Network Service Consultants
Progent's computer troubleshooting services can deliver your Santa Clarita, CA business cost-effective and consistent access to enterprise-class consulting professionals. By providing network support service when you need it, providing specialized knowledge for vital technologies, delivering value-added support such as 24x7 server monitoring, and billing only for support you receive, Progent offers your Santa Clarita, California company an affordable alternative for maximizing the productivity and profitability of small business information systems. Whether you run an on-premises system, rely on cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for organizations to build and maintain a reliable and safe IT network and to benefit from quick access to the skilled consulting usually restricted to businesses who can afford a large in-house IT group.

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house IT support staff. This can reduce expenses and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations.

Progent can also provide access to certified consultants to help your company to plan and implement a sensible cloud computing strategy.

Core Practice Areas Serviced by Progent for Business Networks in Santa Clarita, California
Progent provides the support of certified experts for all facets of network technology deployed in small and midsize companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Alternatives for Santa Clarita, California Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's model for delivering IT support services is based on the Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Support Model ensures rapid support, thorough service documentation, dependable follow-through, and strict cost control across a range of IT service delivery options that include online repairs, on-premises support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist customers to analyze and fix network issues without the cost or time loss of travel for onsite service visits. The experience of Progent's network engineers allows them to resolve the majority of network issues rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration process for new customers to accommodate urgent situations and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service engineers to deliver small businesses the best of both worlds: on-premises service technicians when you need them plus the remote help of Progent's worldwide team of network engineers, security specialists, and business application developers. The response time for on-site service calls is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for all companies who require prompt and dependable support from a professional Help Desk Call Center with effective phone assistance, remote repair capability, and enough technical strength for all needed escalation. Because smaller businesses typically have limited IT funds and can provide scant executive attention for handling IT support, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that business computer systems stay productive. Learn more details about Progent's Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, high availability it system consulting, virtual server strategies, plus integration, programming and training for business software such as financials, operations, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects including office moves and massive system upgrades, extended initiatives like business reporting application development and support, relational database software programming and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network administration, or urgent response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Exchange and Microsoft SQL Server in order to provide small and midsize businesses with greater degrees of dependability, security, and performance than is possible using the class of in-house data center that is practical for most small companies. Because Progent uses the same data centers that support the equipment of many of the world's largest information technology organizations, Progent can save you the investment in creating and managing the systems required for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and service packs stay updated, security and efficiency is constantly monitored, and systems are consistently archived and ready for full and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small organization's production servers in an environment that not only provides the highest level of availability and extensibility but that is in addition simple for clients to migrate to a different support provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit businesses with multi-vendor environments to save significantly on the expense of hardware, system support, and network administration while achieving world-class reliability and an unparalleled level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can handle the multi- OS and loosely standardized environments typical of small companies, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtualized system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online consulting to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize on-premises resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a portfolio of low-cost, set-price monthly managed services intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like IPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS managed backup.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex array of network products such as firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on network protection and can help with advanced security programs like SIEM solutions to help enterprises comply with industry guidelines and statutory requirements for network information security and incident reporting.

The breadth and size of Progent's consulting team offer a powerful array of benefits to companies trying to increase the business value of their IT system within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry background, at the forefront of network support, executing a broad range of IT projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class technical capability, but also a consultant with proven methods for solving real-world IT problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during normal business hours. Many support firms demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates major bills for fast fixes. An additional benefit of by-the-minute billing is that customers will not be tempted to allow incipient problems to fester until they become major ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each staff member to each client. The discipline of detailing and organizing service activity allows more effective service and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who wonít release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small companies who utilize independent service providers or who employ internal IT staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and productive. Learn additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Santa Clarita, California business needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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