Expert Online Technical Support for Santa Clarita, California Networks from World-class Consultants
Small businesses have traditionally been ignored by large IT support firms. Some small businesses permit themselves to grow excessively dependent on freelance engineers or small consulting organizations who don't have the bandwidth or broad skill sets to respond promptly or effectively to network emergencies. Still other small companies turn to giant service firms that employ personnel trained to provide standardized solutions to ordinary problems but who are missing the experience and versatility to deal with the diversity of environments and lack of standards typical of small business IT systems.
Progent's proven approach to delivering low-cost and successful network service to small companies has made Progent among the most respected Microsoft-certified network consulting organizations in the country. Progent has provided remote support to small businesses in every state in the country (refer to Progent's customer testimonials).
For larger companies, Progent offers co-sourcing services to add to the subject matter expertise of your internal IT service team. Co-sourcing can reduce expenses and help meet schedules for big projects such as software design and development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can also provide the services of certified consultants to assist your business to plan and implement a sensible cloud strategy.
Main Products and Technologies Serviced by Progent for Santa Clarita, California Office Networks
A Microsoft-certified Partner IT service firm with a large group of Cisco certified CCIE network consultants and Apple Computer certified consultants, Progent provides urgent assistance and low-cost remote consulting to Santa Clarita, CA companies for a wide array of information technologies such as:
Service Delivery Options Available for Santa Clarita, California Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for delivering computer support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Helpdesk Service Model promotes rapid support, comprehensive service records, dependable follow-up, and tight expense monitoring across a range of IT service delivery options that include online repairs, in-person help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and fix network issues without the expense or delay of in-person service calls. The background of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for new customers to address emergency situations and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: on-premises service professionals when you need them as well as the remote expertise of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for on-site support calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning how and why to register for Progent's in-person computer support services.
- Help Desk
Progent's Help Desk Call Center Services are designed for small and midsize businesses and local governments who need prompt and reliable access to a professional Help Desk with effective phone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses typically have limited IT funds and can spare scant executive bandwidth for handling IT support, Progent's Help Desk Outsourcing Services could be the most efficient way to make sure that business information systems are always up and running. Read more details concerning Progent's Help Desk Call Center outsourcing services.
- Consulting Services
Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection consulting, high availability it system design, server virtualization solutions, plus integration, customization and training for small business software such as accounting, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including site relocations and massive system upgrades, longer term initiatives like business information software development and customization, relational database application programming and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is possible with the type of in-house data center that is practical for most small and midsize businesses. Since Progent utilizes the same data centers that support the equipment of some of the world's biggest information technology organizations, Progent can eliminate the cost of building and managing the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions stay updated, protection and efficiency is continually tracked, and systems and data files are consistently archived and available for complete and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is also convenient for clients to migrate to a different support firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit companies with mixed networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while getting world-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can support the multi- OS and loosely standardized networks typical of smaller companies, and keeps ownership of the licenses in the client's possession so that migrating to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced remote consulting support to help businesses of any size connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's value-priced ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-certified security experts,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on system security and can help with complex security programs such as SIEM solutions to help enterprises comply with business standards and statutory regulations for IT data protection and reporting.
The scope and size of Progent's engineering team offer a unique array of advantages to customers trying to maximize the productivity of their information system within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional background, at the front lines of IT support, executing a wide range of technical projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for solving actual IT problems rapidly.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for remote service and in-person visits by the minute. Consequently, you are billed just for delivered services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no registration charge and asks no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size bills for fast solutions. Another advantage of by-the-minute pricing is that customers are less tempted to allow simple problems to fester until they grow into big problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to every client. The practice of documenting and archiving service activity results in more effective support and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces few competitors. Small businesses who utilize freelance consultants or who employ in-house support staffs gain when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
Read more about Progent's knowledge transfer services.
How to Contact Progent
In case your Santa Clarita, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).