Expert Online Service for Santa Clarita, California Networks from Microsoft Certified Engineers
Small businesses have traditionally been overlooked by large network support firms. Many small companies allow themselves to grow dangerously reliant on individual engineers or small consulting organizations who don't have the bandwidth or extensive knowledge to respond quickly or efficiently to technical emergencies. Other small businesses resort to mass-market service firms that employ personnel taught to provide standardized solutions to ordinary problems but who do not have the background and versatility to handle the variety of environments and absence of standards typical of small company IT systems.

Progent's time-tested approach to providing affordable and effective technical service to small companies has made Progent among the most respected Microsoft Gold network consulting organizations in the United States. Progent has provided remote help to companies in every state in the United States and offers onsite support in most zip codes.

For larger businesses, Progent offers co-sourcing and project management support to add to the skills of your internal network service team. Co-sourcing can save money and help meet schedules for major projects like application design and development, disaster recovery planning, security audits, merging datacenters, or software migrations.

Progent can also offer the services of accredited consultants to help your business to design and implement a sensible cloud strategy.

Core Technologies Serviced by Progent for Office Networks in Santa Clarita, California
Progent's team of industry certified consultants provides help for all facets of information technology used by businesses of any size. Practice areas served by Progent in and around Santa Clarita include:

Service Delivery Options for Santa Clarita, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering IT support services is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid support, thorough activity records, reliable follow-up, and tight expense monitoring for a range of IT support delivery options that include online troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help customers to analyze and fix hardware and software problems without the expense or time loss of on-premises service calls. The background of Progent's IT consultants makes it possible to handle most network issues rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration process for first-time clients to accommodate urgent network problems and Progent charges per minute with zero startup charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Find out more details about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote support experts to deliver small businesses the ideal combination: in-person support professionals when you need them plus the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The response time for in-person support visits is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more concerning why to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who need prompt and reliable access to a professional Contact Center with efficient telephone assistance, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Because smaller companies usually have limited information technology funds and can spare little management bandwidth for handling network support tasks, Progent's Helpdesk Services can be the most efficient way to make sure that small business computer systems are always productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class consultants who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, high availability it system engineering, virtualization strategies, plus integration, customization and training for small business programs such as financials, ERP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects including office relocations and massive system migrations, longer term projects such as business reporting software development and customization, relational database application development and DBA support, and web design, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher degrees of availability, protection, and performance than is possible with the class of on-site data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same facilities that host the equipment of many of the world's largest information technology companies, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and revisions remain current, security and performance is continually monitored, and systems and data files are regularly archived and available for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is in addition simple for customers to transfer to another service provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while achieving world-class availability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can handle the multi- OS and non- standardized networks typical of small companies, and keeps ownership of the software in the client's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote support services to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring managed service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

Why Progent Offers the Smart Alternative for Santa Clarita, California Businesses
Progent's size, breadth of information technology skill, and experience with corporate network consulting allow small companies to avoid the problems associated with over reliance on small support organizations or freelance engineers.

Teaming with Progent's Experts enables your company to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network services, small companies sometimes depend excessively on individual engineers. Though freelance service providers carry lower expenses than larger IT service organizations and can afford to charge nominally lower fees, freelancers are frequently too busy to respond quickly to urgent situations. If a freelance engineer is occupied with another client, ill, on travelling, or in training, the absence of replacement staff may force your business to go without assistance during an emergency. As your company expands, network unavailability or problems with line-of-business programs get more expensive. The dollars you believed you were conserving on a freelancer can disappear fast because of lost output. Also, when freelance engineers confront unfamiliar problems, the unavailability of a large engineering team to rely on for assistance forces them to learn with the meter running while your organization winds up with the bill for their continuing training.

  • Have Access to Experts in Complex IT Issues
    Many small service firms or freelance consultants specializing in small company network support may excel at providing routine solutions but lack the experience to work efficiently with complicated IT infrastructures that have mixed platforms, numerous locations, VoIP systems, mobile workforces, interconnected accounting and analytical software, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of specialists can be valuable to your small business because enterprise networks are inherently complicated, integration issues require in-depth understanding of in many technical disciplines, and achieving an acceptable level of stability, reliability, and security calls for industry-tested processes.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a tight budget. Without a carefully designed architecture, a sequence of improvised fixes often get thrown on top of a tenuous structure. As a company evolves, stability and expandability issues can obstruct the success of the business. These networks require thorough assessment, smart strategic analysis, and in-depth expertise to migrate to a network environment that can act as the reliable foundation to meet critical business needs and ease downstream growth.

  • Partner with Solution Consultants, Not Product Vendors
    Smaller companies require direction and insight to navigate through an increasingly complicated array of technology options offered for enabling business growth and improving productivity. Businesses do not need an IT engineer or support firm that tries to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent provides consulting and services only. This allows Progent to match consulting support services with the real needs of customers. Mixing network consulting and product reselling can result in a situation where the proposed solution is based on a preselected technology rather than being based on the true requirements of a small business.

Get in Touch with Progent
If your Santa Clarita, California business wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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