Immediate, Low-cost Online Computer Help for Santa Clarita, California Small Companies
For over two decades, Progent has specialized in delivering world-quality computer support services to customers with small-business budgets. Progent has developed a unique support solution that includes a low-overhead, tightly connected virtual office infrastructure, custom online troubleshooting technology, a large pool of consultants certified in a broad range of technical disciplines, a Call Center service model that maximizes efficiency and guarantees follow-up, a worldwide team of on-line service experts, in-person service options for the majority of most zip codes in the United States, and a company culture focused on solving network problems in the shortest time and at the least cost to clients.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT service group. This can reduce expenses and help meet schedules for major projects like application development, disaster recovery planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to help your company to design and implement your cloud computing strategy.

Key Practice Areas Supported by Progent for Office Networks in Santa Clarita, California
Progent's team of certified engineers provides assistance for all aspects of network systems found in businesses of any size. Practice areas served by Progent in Santa Clarita include:

Service Delivery Alternatives Available for Santa Clarita, California Companies
Progent has a selection of alternatives for providing small businesses with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for providing computer support is built on the Help Desk operational structure common to big IT support groups. Progent's Contact Center Support Model ensures fast support, comprehensive activity records, consistent follow-up, and tight expense control across an array of network service delivery modes that include online repairs, on-premises support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help customers to analyze and repair network problems without the cost or time loss of on-premises support visits. The background of Progent's IT consultants makes it possible to resolve most IT issues quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based signup procedure for first-time customers to address emergency situations and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's remote network support services.

  • On-site Service
    Progent offers onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online support engineers to give small companies the best of both worlds: onsite service technicians when you require them plus the on-line help of Progent's seasoned team of network engineers, security specialists, and business software developers. The response time for in-person service visits is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite service. Find out more details about how and why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for all companies who require fast and dependable access to an online Helpdesk with efficient telephone assistance, remote troubleshooting capability, and enough technical depth for all needed escalation. Because small and midsize businesses typically are constrained by tight IT funds and can spare scant executive attention for handling IT support tasks, Progent's Help Desk Services could be the most efficient option to ensure that small business information systems are always up and running. Learn more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide assistance with vital technologies including Microsoft Windows Server support, Cisco Systems network design, company-wide network protection consulting, high availability it system consulting, virtualization solutions, plus configuration, customization and training for business software including financials, operations, reporting, sales automation, and office productivity packages. Progent can help with one-time projects such as office relocations and massive software migrations, longer term initiatives such as management reporting application programming and support, database software programming and DBA support, and web design, continuing support such as network monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange and Microsoft SQL to provide small companies with higher degrees of reliability, security, and recoverability than is feasible using the type of internal data center that is achievable for the majority of small businesses. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest information technology companies, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and revisions stay updated, protection and performance is constantly monitored, and systems are consistently backed up and available for complete and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Virtual Data Center Hosting
    Progent's Virtualized Data Center hosting service provides full hosting for all of a small organization's servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to another service firm or to move in-house when your business situation calls for it. Progent's Virtual Data Center hosting service is based on tested virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and network administration while achieving enterprise-class availability and an unprecedented level of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Virtualized Data Center Hosting encompasses all server-centric applications in one centrally managed package, can handle the multi- OS and loosely standardized environments common with smaller companies, and retains ownership of the software licenses in the client's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote support services to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

Why Progent Is the Smart Alternative for Santa Clarita, California Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate IT consulting allow small and midsize businesses to sidestep the problems associated with over reliance on thinly staffed support organizations or freelance engineers.

Teaming with Progent's Experts enables your small business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network support, smaller businesses often rely heavily on independent engineers. Though individual service engineers carry lower expenses than more substantial IT service organizations and can afford to charge apparently smaller fees, individuals are occasionally too busy to respond quickly to critical network problems. If an independent consultant is occupied with another client, ill, on travelling, or in training, the absence of replacement personnel may force your business to wait for help in case of a crisis. As your small business grows, system unavailability or difficulties with critical applications become more costly. The money you thought you were saving on a freelancer can be eaten up fast due to lost output. In addition, when freelance engineers encounter new technologies, the lack of a big engineering team to count on for help forces them to learn in place while your business winds up footing the bill for their continuing education.

  • Have Access to Experts in Advanced Network Solutions
    Many small support firms or freelance consultants specializing in small business network consulting may excel at providing routine fixes but don't have the seasoning to deal efficiently with complicated network environments with a variety of operating systems, numerous offices, Voice over IP systems, mobile workers, integrated financial and analytical applications, eCommerce, and specialized line-of-business software. Progent's experience with global companies and Progent's large staff of specialists can benefit your company because big-company environments are inherently complex, integration problems demand in-depth understanding of in many technical areas, and reaching an acceptable level of stability, reliability, and protection calls for industry-proven leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically start with an IT system implemented on a tight budget. Without a strong basis, a series of ad hoc fixes commonly get tossed on top of a weak structure. As a company grows, stability and scalability problems can hinder the success of the organization. Such networks require proper evaluation, smart business analysis, and in-depth experience to migrate to a network environment that will act as the solid foundation to handle current business needs and support future growth.

  • Partner with Solution Consultants, Not Resellers
    Small businesses require guidance and education to work through an increasingly complex maze of IT alternatives offered for accelerating growth and improving efficiency. Businesses do not need a network engineer or service firm that attempts to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise exclusively. This permits Progent to match consulting support services with the genuine interests of customers. Combining network support and product reselling can lead to a situation where the recommended solution is built around a preselected vendor rather than being based on the actual requirements of a customer.

Contact Progent
In case your Santa Clarita, California company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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