Quick, Affordable Remote Computer Support for Santa Clarita, California Small Businesses
For more than two decades, Progent has focused on delivering world-class computer support services to customers with small-company budgets. Progent has developed a powerful support system that features a cost-effective, tightly connected virtual office network, custom online repair tools, a large pool of consultants certified in a wide range of technical practice areas, a Call Center service structure that maximizes responsiveness and ensures follow-through, a global group of on-line support experts, on-site support availability for the majority of most zip codes in the U.S., and a company ethos focused on resolving technical problems in the shortest time and at the least cost to clients.

For larger businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal IT service group. This can save money and help meet schedules for big IT initiatives like software development, business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to certified experts to help your company to design and implement your cloud strategy.

Key Practice Areas Supported by Progent for Santa Clarita, California Businesses
As a Microsoft Gold Certified Partner computer support company with a world-class team of Cisco certified CCIE networking engineers and Apple accredited engineers, Progent provides urgent assistance and affordable online consulting to Santa Clarita, CA businesses for a wide range of computer technologies including:

Service Delivery Alternatives Available for Santa Clarita, California Companies
Progent offers a selection of alternatives for providing small businesses with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering network support services is built on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough activity documentation, reliable follow-up, and tight expense control across a range of IT support delivery modes that include online repairs, onsite help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified support experts can help customers to analyze and fix network issues without the expense or delay of on-premises service calls. The background of Progent's network engineers makes it possible to handle most network issues rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time clients to address emergency network problems and Progent charges by the minute with zero sign-up charges or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn more details about Progent's remote computer support services.

  • On-site Support
    Progent provides onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to give small companies the ideal combination: in-person service technicians when you require them plus the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for in-person support calls is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite service. Learn more about how and why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who need prompt and dependable access to a professional Helpdesk with effective telephone support, remote repair tools, and enough technical depth for all needed problem escalation. Because small and midsize businesses usually are constrained by tight IT funds and can spare scant management bandwidth for dealing with network support, Progent's Contact Center Outsourcing Services could be the most cost-effective way to make sure that business computer systems are always productive. Read more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide help with critical technologies such as Windows Server expertise, Cisco Systems network infrastructure, network protection consulting, high availability network consulting, virtualization strategies, plus configuration, programming and training for business software including accounting, ERP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects such as site moves and massive software upgrades, longer term initiatives such as management reporting software programming and support, database software development and administration support, and web design, continuing support such as network monitoring and system management, or emergency response like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications like Exchange and Microsoft SQL in order to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is feasible with the class of in-house data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same data centers that support the gear of many of the planet's biggest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, security and performance is continually tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtual Data Center hosting offers complete hosting for the entirety of a small organization's production servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is also convenient for clients to transfer to a different support provider or to bring internally if your situation warrants it. Progent's Virtual Data Center hosting service is based on proven virtualization techniques that allow small businesses with multi-vendor networks to save significantly on the expense of hardware, system support, and network management while getting world-class reliability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Virtualized Data Center Hosting encompasses all server-based software in one centrally administered package, can support the multi- OS and loosely standardized networks typical of small businesses, and retains ownership of the licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize physical IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

Why Progent Offers the Right Choice for Santa Clarita, California Small Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate network consulting allow small businesses to sidestep the pitfalls related to excessive dependence on small service firms or individual engineers.

Teaming with Progent's Experts enables your small business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network support, small businesses often depend heavily on individual consultants. Though freelance service engineers carry lower expenses than larger support firms and can afford to charge nominally smaller fees, individuals are frequently spread too thin to react quickly to urgent problems. If an independent engineer is occupied with different customer, sick, on vacation, or in class, the absence of backup staff may force your company to go without assistance during an emergency. As your small business grows, system downtime or difficulties with line-of-business applications get more expensive. The money you thought you were saving on a freelancer can be eaten up quickly due to lost output. In addition, when independent consultants confront new problems, the lack of a large engineering group to count on for advice forces them to train in place while your organization ends up with the bill for their ongoing training.

  • Gain Access to Expertise in Complex Network Issues
    The majority of smaller service firms or freelance consultants who concentrate on small company IT consulting may excel at delivering connect-the-dots solutions but don't have the experience to deal cost-effectively with complicated network environments that have a variety of platforms, many sites, Voice over IP systems, mobile workers, integrated accounting and operational software, eCommerce, and custom line-of-business applications. Progent's experience with global companies and Progent's large staff of experts can be valuable to your company because big-company networks are characteristically complicated, integration problems require in-depth understanding of in many technical disciplines, and reaching an acceptable level of robustness, availability, and security requires industry-tested leading practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically begin with a network implemented on a shoestring budget. Without a solid architecture, a sequence of band-aid repairs commonly get piled onto of a tenuous structure. As a business evolves, stability and expandability issues can undermine the productivity of the organization. These environments need proper assessment, intelligent strategic analysis, and broad-based expertise to migrate to a network infrastructure that can act as the solid foundation to handle current business requirements and ease downstream expansion.

  • Partner with Solution Providers, Not Resellers
    Smaller businesses require guidance and education to work through an ever more complicated array of IT alternatives offered for accelerating growth and improving productivity. Businesses do not need an IT engineer or support firm that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This permits Progent to match technical support services with the real needs of customers. Mixing IT support and product selling can result in a situation where the recommended solution is based on a preselected vendor rather than being based on the true needs of a customer.

Contact Progent
If your Santa Clarita, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.