Expert Remote Support for Santa Cruz, California Small Business Computers from World-class Engineers
Small companies have traditionally been overlooked by large network service organizations. Many small companies permit themselves to grow excessively dependent on freelance engineers or small consulting organizations who don't have the bandwidth or comprehensive skill sets to respond quickly or efficiently to technical crises. Still other small companies turn to giant support providers staffed with technicians trained to offer standardized fixes for ordinary problems but who are missing the experience and versatility to handle the diversity of environments and absence of standards that characterizes small business IT networks.
Progent's time-tested approach to delivering low-cost and successful network support to small companies has made Progent one of the top Microsoft-certified IT consulting firms in the industry. Progent has delivered online help to businesses in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house IT support personnel. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application development, business continuity planning, network security audits, merging datacenters, or technology migrations.
Progent can in addition offer access to certified consultants to help your business to design and execute a sensible cloud strategy.
Primary Products and Technologies Serviced by Progent for Businesses in Santa Cruz, California
Progent's group of industry certified support professionals offers help for virtually all facets of network systems used by companies of all sizes. Practice areas supported by Progent in Santa Cruz include:
Support Delivery Alternatives Available for Santa Cruz, California Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering IT support services is built on the Call Center structure familiar to larger IT organizations. Progent's Contact Center Service Model ensures fast support, comprehensive service records, consistent follow-through, and tight cost monitoring for an array of network service delivery modes that include remote repairs, onsite help, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can help clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional details about Progent's online computer troubleshooting expertise.
- On-site Support
Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote support experts to give small and midsize companies the optimal solution: on-premises support professionals when you require them plus the remote help of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The wait time for on-site support calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more about why to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Help Desk Outsourcing Services are intended for small and midsize companies who require fast and reliable support from an online Helpdesk with effective telephone support, remote repair capability, and enough technical depth for all needed escalation. Because smaller companies usually have tight information technology funds and can spare scant executive bandwidth for handling network support tasks, Progent's Help Desk Call Center Services can be the most cost-effective way to ensure that small business information networks are always up and running. Learn more about Progent's Help Desk Call Center outsourcing services.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable access to enterprise-class consultants who can provide help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network security consulting, high availability it system consulting, virtualization solutions, plus configuration, programming and support for business applications such as financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and massive system upgrades, longer term initiatives such as management reporting application programming and support, database software programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for critical business applications such as Microsoft Exchange Server and SQL Server to provide small companies with higher degrees of availability, protection, and performance than is possible with the class of internal data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same data centers that support the gear of many of the planet's biggest information technology organizations, Progent can save you the expense of creating and maintaining the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions stay current, protection and efficiency is constantly monitored, and systems and data files are regularly archived and available for complete and rapid restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's servers in a setting that not only provides the highest level of dependability and extensibility but that is in addition easy for customers to transfer to another support firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow businesses with mixed environments to save dramatically on the costs of hardware, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can handle the multi- OS and loosely standardized networks typical of small businesses, and keeps control of the software licenses in the customer's hands so that moving to a new virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers advanced remote consulting to help companies of any size integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of network technologies such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory mandates for network information security and incident reporting.
The scope and depth of Progent's consulting staff bring a unique array of benefits to organizations wishing to increase the productivity of their information network within a realistic budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the forefront of network service, performing a broad variety of technical projects for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not just expert technical capability, but also a consultant with proven approaches for fixing real-world IT problems rapidly.
Read more about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during regular business hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates major bills for quick solutions. An additional advantage of granular pricing is that customers will not be tempted to permit simple problems to fester until they become major problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports given by each consultant to each client. The discipline of detailing and archiving support activity allows more effective service and eliminates a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Small companies who utilize independent service providers or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
Find out more concerning Progent's knowledge transfer services.
If your Santa Cruz, California company needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Support
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).