Low-cost Computer Tech Support from Microsoft premier Consultants for Businesses in Santa Cruz, CA
By delivering professional know-how whenever you need it, providing specialized knowledge for key applications, providing high-value services such as virtual server hosting, billing solely for services delivered, and requiring no sign-up or retainer fees for standard services, Progent enables your company to increase the competitive value of your It network and minimize support expenses. Progent recognizes that information system security, dependability, and performance are just as critical to small companies as to large corporations but that smaller companies don't have the leverage to spend aggressively in computer technology and in-house support groups. Progent's fundamental value proposition is that no IT support organization can equal Progent's ability to provide the IT support expertise your company requires when you need it and at a cost you can afford.
For larger companies, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network support personnel. This can reduce expenses and minimize technical risks for big IT initiatives like application programming, disaster recovery preparedness, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to certified experts to help your business to design and execute a sensible cloud computing strategy.
Primary Products and Technologies Supported by Progent for Office Networks in Santa Cruz, California
Progent's nationwide team of industry certified engineers provides assistance for all facets of network technology deployed by companies of all sizes. Practice areas served by Progent in Santa Cruz include:
Service Delivery Options Available for Santa Cruz, California Businesses
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive activity records, reliable follow-through, and strict expense control for an array of network support delivery alternatives that include online repairs, onsite support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support experts can assist customers to troubleshoot and repair network problems without the expense or delay of travel for onsite support calls. The background of Progent's IT consultants makes it possible to resolve most IT issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based signup process for new clients to accommodate emergency situations and Progent charges per minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's online network troubleshooting services.
- Onsite Support
Progent offers onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: hands-on service technicians when you require them plus the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The response time for on-site service visits is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about how to sign up for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, see Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to world-class IT professionals who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection engineering, fault tolerant it system design, virtual server solutions, plus configuration, programming and training for business programs such as financials, ERP and MRP, business analytics, CRM, and office productivity software. Progent can help with short-term projects such as site moves and major system migrations, longer term projects such as management analytics application programming and support, database application programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and malware cleanup.
- Application Hosting
Progent can host vital applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater degrees of dependability, protection, and performance than is possible using the type of on-site data center that is practical for the majority of small organizations. Since Progent uses the same data centers that support the gear of some of the world's largest IT organizations, Progent can save you the expense of creating and maintaining the infrastructure required for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs remain current, security and performance is continually monitored, and systems are consistently backed up and available for full and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top level of dependability and scalability but that is also simple for clients to transfer to a different support firm or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit businesses with multi-vendor environments to save significantly on the costs of hardware, system support, and network administration while getting world-class availability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed solution, can support the mixed- OS and loosely standardized networks typical of smaller companies, and keeps control of the software in the client's hands so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert online consulting support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on system security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government regulations for network information security and reporting.
The scope and depth of Progent's consulting team offer a unique array of benefits to clients wishing to increase the productivity of their information system within a realistic budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the front lines of network service, executing a wide variety of IT projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just world-class IT skills, but also a consultant with field-tested approaches for repairing actual IT problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help by the minute. As a result, you owe only for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with major invoices for quick solutions. Another advantage of by-the-minute invoicing is that customers will be less tempted to permit simple problems to stay unaddressed until they grow into major problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports given by every consultant to every customer. The practice of documenting and organizing support records allows more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
Find out more details about Progent's knowledge transfer services.
In case your Santa Cruz, California business wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).