Santa Cruz, CA Remote Help from Certified Computer Network Service Experts
Progent's computer network help services can deliver your Santa Cruz, CA company affordable and consistent support from enterprise-class IT engineers. By delivering network support help when you require it, offering specialized knowledge for critical technologies, offering value-added services such as automated server monitoring, and invoicing only for services you receive, Progent gives your Santa Cruz, California company an affordable option for maximizing the business value of small-scale business information systems. If you run an onsite datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses and local governments to create and manage a robust and safe information system and to benefit from quick availability of the skilled help usually restricted to businesses who are able to afford a sizeable internal information technology staff.

For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the skills of your internal IT support group. This can cut costs and help meet schedules for major IT initiatives like software programming, business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your company to plan and implement your cloud strategy.

Primary Technical Areas Supported by Progent for Santa Cruz, California Businesses
A Microsoft-certified Partner consulting firm with a world-class group of Cisco qualified CCIE network consultants and Apple certified engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Santa Cruz, CA companies for a wide range of computer technologies including:

Support Delivery Options for Santa Cruz, California Businesses
Progent has a variety of options for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing IT support is built on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Mechanism promotes fast support, comprehensive activity records, reliable follow-through, and tight expense monitoring for an array of network support delivery options that include online repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified support experts can help clients to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite support calls. The experience of Progent's network consultants makes it possible to resolve most IT problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to address urgent situations and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn more information about Progent's online computer support services.

  • On-site Service
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to give small businesses the optimal solution: onsite support professionals when you need them plus the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The response time for on-site service calls is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more about how to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who require prompt and dependable access to an online Helpdesk with effective phone support, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Because smaller businesses typically have tight information technology funds and can spare scant executive attention for dealing with network support tasks, Progent's Helpdesk Services could be the most cost-effective way to ensure that business computer systems stay up and running. Read more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to world-class consultants who can deliver assistance with critical technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network security engineering, fault tolerant it system engineering, virtual server strategies, plus configuration, customization and training for small business software such as accounting, ERP, management reporting, sales automation, and productivity suites. Progent can help with short-term projects such as site relocations and major software upgrades, longer term projects such as business information software programming and customization, database software programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange Server and Microsoft SQL to provide small companies with greater degrees of availability, protection, and performance than is feasible with the type of in-house data center that is practical for most small and midsize businesses. Because Progent utilizes the same facilities that support the gear of some of the world's largest IT organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs stay updated, security and performance is continually monitored, and systems are consistently backed up and ready for complete and prompt restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition simple for clients to migrate to another support provider or to move internally when your situation warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed service, can handle the mixed- platform and non- standardized environments common with smaller companies, and retains ownership of the software in the customer's hands so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert online support to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of system protection and can help with complex security programs like SIEM solutions to help enterprises meet business standards and government mandates for network data security and reporting.

The breadth and depth of Progent's consulting team bring a unique set of benefits to organizations wishing to maximize the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world industry experience, at the front lines of network service, performing a wide variety of technical projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This means that you get not just world-class technical skills, but also a consultant with proven methods for fixing actual IT problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates major invoices for fast repairs. An additional benefit of by-the-minute pricing is that your company are less inclined to permit incipient problems to stay unaddressed until they grow into major problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each consultant to each client. The practice of detailing and archiving service activity results in more efficient service and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent has few competitors. Small companies who work with independent service providers or who maintain in-house IT staffs gain when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and efficient. Read more details about Progent's knowledge transfer services.

Contact Progent
In case your Santa Cruz, California company needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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