Professional Online Support for Santa Cruz, California Networks from Certified Engineers
Small companies have typically been ignored by large network support organizations. Many small businesses allow themselves to grow excessively reliant on individual engineers or small consulting firms who lack the bandwidth or comprehensive knowledge to react promptly or effectively to network crises. Other small businesses turn to mass-market service firms staffed with personnel trained to provide by-the-numbers fixes for common issues but who do not have the background and versatility to handle the variety of configurations and lack of standards typical of small company IT systems.

Progent's proven approach to providing low-cost and successful network service to small companies has made Progent one of the most respected Microsoft-certified IT service firms in the industry. Progent has delivered remote support to companies in every state in the U.S. (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT service personnel. Co-sourcing can reduce expenses and help meet schedules for major projects like software programming, disaster recovery preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to accredited experts to help your company to plan and execute a sensible cloud computing strategy.

Main Technologies Supported by Progent for Businesses in Santa Cruz, California
Progent's team of certified engineers provides assistance for all aspects of information technology deployed by companies of any size. Areas supported by Progent in and around Santa Cruz include:

Service Delivery Alternatives for Santa Cruz, California Companies
Progent has a selection of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing network support is based on the Call Center operational structure common to larger IT organizations. Progent's Helpdesk Support Model ensures fast support, comprehensive service documentation, consistent follow-up, and strict expense monitoring across a range of IT support delivery modes that include online repairs, in-person help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and repair hardware and software issues without the cost or time loss of in-person support calls. The background of Progent's IT engineers makes it possible to resolve most IT problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time customers to address emergency network problems and Progent bills per minute with no startup charges or time minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's online network troubleshooting services.

  • On-site Service
    Progent provides onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote support experts to deliver small companies the optimal solution: hands-on support technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The response time for on-site service calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more about how to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, refer to Help Desk Services.

  • Consulting Expertise
    Progent offers small companies budget-friendly access to world-class IT professionals who can provide help with critical technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, high availability network engineering, virtualization solutions, plus configuration, programming and support for business software including accounting, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-shot projects including site moves and major system upgrades, longer term initiatives like management information software programming and customization, database application development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host vital business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher degrees of availability, protection, and performance than is feasible using the class of in-house data center that is achievable for most small and midsize companies. Since Progent uses the same facilities that support the gear of many of the planet's largest information technology organizations, Progent can eliminate the expense of building and maintaining the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is continually monitored, and systems are consistently backed up and available for complete and prompt restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the highest degree of dependability and scalability but that is in addition convenient for clients to migrate to a different service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow small businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT administration while achieving world-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can handle the multi- OS and non- standardized networks common with small companies, and keeps ownership of the software in the customer's possession so that migrating to a new virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine physical IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs important to most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex collection of network products such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory mandates for network information protection and reporting.

The scope and depth of Progent's engineering staff bring a unique set of advantages to companies wishing to increase the productivity of their IT system within a realistic budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, in the trenches of network support, performing a wide variety of IT projects for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This ensures that you get not only world-class technical capability, but also a support engineer with field-tested methods for resolving actual network problems rapidly. Find out more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for online support and on-premises visits per minute. As a result, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no registration charge and requires no retainer for support services provided during regular business hours. Many support firms demand large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids major bills for quick fixes. An additional advantage of granular pricing is that you will not be tempted to allow minor issues to stay unaddressed until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation given by each consultant to every customer. The practice of detailing and archiving service records allows more effective support and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain in-house IT staffs gain when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, protected, and productive. Find out more about Progent's knowledge transfer services.

Contact Progent
If your Santa Cruz, California business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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If you are a network consultant with technical support expertise, teaming with Progent and assisting our customers will enhance your abilities through interaction with Progent's team of motivated, world-class consultants. Progent's concentration on providing network expertise and computer help to small and midsize companies will offer you the opportunity to work closely with business leaders and contribute tangibly to the growth of dynamic companies. In addition, Our virtual office network offers the most advanced technology for off-site support and wireless connectivity to allow you to deliver fast fixes when you troubleshoot mission-critical issues.

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Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to design, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a multi-site enterprise. Progent can also assist clients to integrate other Cisco appliances for unified management.

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Enterprise Windows 2000 On-site Technical Support 24x7 Consultant Sarbane Oxley Compliance

CISSP Certified security Systems Engineer Technology Professional
Professionals CISSP Certified Cybersecurity Auditor

Progent's CISSP-premier network security consultants can help businesses of any size with any facet of information system security. Progent can create efficient security systems that guard a small office from modern malware attacks or Progent can plan, deploy, and manage a comprehensive security environment for hybrid enterprise networks that accommodate local, remote, and mobile clients sharing IT resources distributed over a mix of physical datacenters and public and private clouds.

Eugene Springfield Windows Server 2016 Network Engineer Networking Services Windows Server 2012 R2 Eugene Springfield

SharePoint Designer 2013 Setup and Support
SharePoint 2013 Migration On-site Technical Support

Progent has been delivering SharePoint consulting services since the initial product was published over a decade ago, and Progent has the scope of technical knowledge to help businesses of all sizes to plan and implement a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that bring substantial business benefit to your information network. Progent's Microsoft-certified consultants can help you to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older versions of SharePoint or from another collaboration solution; determine whether an in-house, online or hybrid configuration is most sensible for your organization; and select the right edition of SharePoint 2013 for your purposes. Progent offers full project management services or can help in individual tasks associated with your SharePoint 2013 migration.

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Unified Mobility Manager Computer Consulting
After Hours Unified Single Number Reach Network Consultant

Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, acts as the foundation of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Unified Communications Manager Express offer an advanced IP-PBX by integrating closely with unified messaging applications such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's CCIE-certified consultants offer efficient and budget-friendly online and on-premises support to help businesses of any size to create and administer CUCM deployments by providing Cisco Unified Communications Manager configuration and technical support consulting services that add optimum business value. Progent's consultants can help with any aspect of Unified Communications Manager support and debugging in areas that include integrating VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN calling, installing ISR routers with CUBE VoIP networking support, creating UCS server failover solutions for high availability, performance tuning, and integration with Exchange and Skype for Business.

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CISSP Certified security Systems Engineer Professional
Urgent CISSP Certified Cybersecurity Analyst Consultant

Progent's CISSP-certified network security experts can help organizations of any size with any aspect of information system security. Progent can help create efficient security systems that guard a small business against advanced threats or Progent can design, configure, and monitor an end-to-end security environment for hybrid networks that support onsite, remote, and mobile clients sharing network resources spread across multiple physical sites and various clouds.

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Tennessee Computer Outsourcing
Small Office Computer Consulting Services Arkansas

Progentís National Support Center provides nationwide remote troubleshooting for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Premier support professionals provide telephone support and online direct network access to troubleshoot and repair network problems rapidly and economically. The breadth of IT experience available from Progent's team of country-wide service professionals makes it possible to escalate even the most difficult network issues to competent specialists as required.

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Windows Server Update Services Consultancy
SUS Consultant

Microsoft Windows Server Update Services allows information technology managers to deploy and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, IT staff can completely and effortlessly manage the distribution of patches that are released through Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial setup of Microsoft Windows Server Update Services such as planning the Microsoft Windows Server Update Services deployment, configuring user's workstations, defining the Group Policy parameters, and ensuring your Microsoft WSUS GPO is associated with an Active Directory container appropriate for your network environment.

Jabber and CUCM Clusters Consulting Services Jabber and Expressway Technology Consulting

Engineer Excel 2000
Excel 3D Map Design

Progent's certified Excel and Office 365 Excel application consultants offer a broad range of online services to assist your organization to plan, develop, test, install, administer, and troubleshoot applications powered by any version of Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist your business to upgrade your existing Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Google Android phones and tablets, and identify and fix compatibility problems between different releases of Excel. Progent offers on-demand help to organizations who need a quick fix to a stubborn issue related to Office Excel and Progent can also provide comprehensive project management support for migrating or creating mission-critical applications based on Excel. Progent's affordable webinar training for Excel can be customized to meet the needs of individuals or teams.

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Juniper Junos os Security Audit Services
Juniper Junos Security Certification

Progent's Juniper Networks-authorized network consultants can assist your company to design and implement Juniper Firewall/VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade efficiently from discontinued products to the latest releases. Progent's Junos OS consultants can also provide expertise with Juniper's flagship network operating system to enable you to simplify the management and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations manage networks that include a mix of Juniper's OS platforms.

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Consultancy Automatic Failover
Redundant Branch office Connectivity Engineers

Progentís non-stop inter-site connectivity and 24x7 network connection engineers can help small organizations create non-stop Interoffice connectivity through fully redundant system architectures with transparent failover. Progentís Cisco Certified Internetwork Experts can design and implement ultra-reliable Inter-office connections based on fault tolerant EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connections and transparent fail-over can provide economical non-stop interoffice networking.

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Excel Reporting Engineer
Office Excel 2013 Consultancy

Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a wide variety of online support services to assist you to plan, program, test, install, manage, and troubleshoot business applications based on any version of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help your business to migrate your legacy Excel applications to the newest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android phones and tablets, and fix compatibility issues between various releases of Office Excel. Progent can provide as-needed support to clients who need a quick fix to a specific issue related to Excel and Progent also offers comprehensive project management support for upgrading or creating line-of-business application software based on Office Excel. Progent's cost-effective online training classes for Excel can be customized to address the special requirements of individuals or teams.

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Urgent Juniper Junos J-Web Security Auditor
Security Audit Services Juniper Junos Network and Security Manager

Progent's Juniper Networks-authorized network engineer can help you to design and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade efficiently from outdated equipment to the latest versions. Progent's Junos OS engineers can offer expertise with Juniper's flagship network control software to enable you to streamline the administration and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software productss and can help you maintain networks that include a mix of Juniper's software platforms.

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ProSight Small Business Private Clouds Consulting
Virtual Machine Hosting Services

Progent's ProSight Virtual hosting services offer small businesses a variety of advantages such as lower capital expenditures, reductions in operational costs, better management focus, enterprise-class security, greater availability, and regulatory compliance.

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Integration Support BlackBerry Synchronization
Emergency BlackBerry Desktop Manager Specialists

Progent offers the expertise of RIM BlackBerry-premier consultants who can help small businesses to plan, administer, and repair BlackBerry solutions economically and successfully, eliminating the need for an internal BlackBerry specialist and minimizing the cost and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry specialists offer in-depth backgrounds cooperating with Progent's Microsoft-expert consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This wide range of expertise, in conjunction with Progent's efficient remote support model, provides small and mid-size companies a cost-effective option for incorporating BlackBerry technology seamlessly into their IT network.

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ransomware vulnerability audit Consultancy
ransomware defense audit Consultancy

Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to block ransomware or recover rapidly from a ransomware attack. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery environment that reduces your exposure to a ransomware attack and meets your business requirements.

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Technology Professional Private Clouds for Small Businesses
Engineers ProSight VM Hosting

Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size company's servers in an environment that gives the highest level of availability and scalability and is in addition easy to move to any data center. ProSight Virtual Hosting and management options are built on proven virtualization techniques that allow small and midsize businesses with mixed- platform IT systems to save significantly on the expense of capital investments, infrastructure support, and network management while achieving world-class fault tolerance and an unprecedented level of vendor flexibility.

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Computer Engineer SCDPM 2012 Upgrade
Emergency Onsite Technical Support SCDPM 2012 Protection Groups

Progent's Microsoft-certified consultants offer online or onsite support to assist companies of any size to plan, deploy, manage, and repair a backup/recovery solution built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from older versions of SCDPM or from another backup system, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud, or hybrid environments. Progent can provide occasional help for resolving particularly challenging problems, or full project management support. Progent can also help you to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.

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Specialist Windows and UNIX
UNIX, Windows Engineer

Progent's UNIX platform consulting services provide small companies and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise provides you with a convenient one-stop consulting firm to help you build and manage a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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Expert Microsoft Certified Exchange Server Migration Consultancy
Exchange 2010 Upgrade Consult

Progent's Microsoft-certified consulting experts can help your organization to determine the value of Microsoft Exchange 2010 for your company and can assist your IT staff to design and carry out an efficient upgrade to Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 that will provide quick return on investment by improving your productivity, cutting the expense of hardware and support, streamlining management, and integrating your vital communications technologies.

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Knowledge Transfer IT Consultant
IT Training Support and Integration

Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has few competitors. Small businesses who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and productive.

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Microsoft Experts Exchange Server 2016 Upgrade Planning Troubleshooting
Microsoft Exchange 2016 Upgrade Planning Professional

Progent can help you in all phases of your upgrade to Microsoft Exchange Server 2016 including designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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Consultant Citrix VM desktops
Citrix VHD desktops Network Consultant

Citrix offers a powerful family of products that provide enterprise-grade manageability, scalability, and performance for virtualizing servers and for centralized delivery of virtual Windows desktops and Windows applications. For distributing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix offers XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist your company to assess the business advantages of Citrix virtualization products and help you plan, test, deploy, optimize, and maintain Citrix solutions.

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Case Study Proxim Wireless
Proxim Tsunami Wireless Example Application

Progent delivered a wireless networking solution that allowed a school to increase efficiency and avoid the ongoing expense of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for connecting separate sites up to 2.5 miles apart and can extend to even greater ranges. This wireless alternative offered improved bandwidth and reliability than simply amplifying the 802.11b network, and because it utilizes the 5.8Ghz spectrum it offered protection against local interference.

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Mac Configuration Engineer
Top Mac Online Technical Support Technology Professional

Progent offers national online phone support and troubleshooting services for businesses that operate Apple Mac OS X environments or whose IT systems feature a combination of Mac with Microsoft technology. Progent's experts can provide Apple macOS and OS X users a range of IT services including desktop assistance, migration to the current version of OS X from other earlier versions of Mac, plus expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with iPhone and iPad integration and management, or migrating to iCloud services. Online network consulting offers maximum return for your information technology budget by preserving user efficiency and shortening the time billed for network repair services. Sophisticated remote access utilities and skilled technicians and engineers combine to enable Progent to solve the majority of IT issues without wasting time and expense by going to your site. In most of cases your IT issues can be dealt with by telephone or via a combination of phone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISM certified security professionals to assist with the most challenging system issues.

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Microsoft Virtual Server Administration Consultancy
Virtual Server 2005 Consultancy

Microsoft Virtual Server 2005, run on the Microsoft Windows Server operating system and powered by technology originally developed by Connectix, provides the power needed to carry out hardware reduction, software upgrade, and server quarantine projects through virtualization techniques in an enterprise-class computing network with advanced expandability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses who want to improve ROI in application programming and piloting, migration from legacy line-of-business software, and hardware consolidation. Progent's professional Virtual Server experts can assist your company to evaluate and deploy MS Virtual Server 2005.

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Small to middle size businesses can now get all the benefits of Microsoft System Center Operations Manager and also have fast access to Progentís Microsoft and Cisco Certified IT support experts. With Progent's economically priced network service programs, small and midsize businesses can choose a simple Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small company networks enterprise-class availability, security, and performance.

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24 Hour Anti-Virus Consultants
Postini Support and Integration

Email Guard by Postini offers constantly upgraded spam and virus filtering, data filtering, and security from email-based directory harvesting and DSA attacks. Progent is a Postini partner and support specialist. If your organization is too small to qualify for a regular Postini license, you can still get access to Postiniís Perimeter Management services through Progentís E-Mail Guard anti-spam and virus protection service offering. Progentís certified e-mail security professionals can show you how to develop an email security plan that includes spam filtering and virus defense services and policies.

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Retail Management System Installation support
MAS 90 Contract Programmer

In addition to offering access to Microsoft Dynamics GP (Great Plains) specialists, Progent can provide experts in Dynamics AX, Dynamics NAV (Navision), Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, administration help, migration support, and 1-on-1 or group online training classes tailored to meet your specific requirements. Progent's experts also can show you how to integrate and support a secure, robust server and communications infrastructure to support your ERP, MRP and accounting solutions.

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CCIE Expert Certified Solaris Online Information Technology Installation Service
Sun Solaris Remote Technology Professional

Progent offers nationwide remote phone support and consulting services for companies who run UNIX, Linux, or Sun Solaris environments or whose information systems feature a mix of UNIX/Linux and Microsoft Windows technology. Remote IT help provides optimum return for your IT dollar by preserving user efficiency and shortening the hours billed for network repair services. Sophisticated remote access technology and experienced service specialists and engineers combine to enable Progent to solve most IT issues without squandering time and expense by traveling to your site. In most of situations your network problems can be remediated over the phone or via a combination of telephone support and online access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA certified security specialists to assist with the toughest network problems.

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Flex Series Wireless Controller Computer Consulting
5500 Wireless Controller Help and Support

Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controllers to manage and monitor wireless LANs of any size. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out an efficient transition to Cisco's modern wireless controller technology. Progent offers support for hardware-based and software-based wireless controllers and can assist you to decide which type makes sense for your wireless environment. For 802.11ac Wave 2 wireless controllers, Progent offers Cisco 3504 Wi-Fi controller expertise, Cisco 5520 wireless controller support, and Cisco 8540 Wi-Fi controller consulting.

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