Low-cost Computer Tech Support from Microsoft premier Consultants for Businesses in Santa Cruz, CA
By delivering professional know-how whenever you need it, providing specialized knowledge for key applications, providing high-value services such as virtual server hosting, billing solely for services delivered, and requiring no sign-up or retainer fees for standard services, Progent enables your company to increase the competitive value of your It network and minimize support expenses. Progent recognizes that information system security, dependability, and performance are just as critical to small companies as to large corporations but that smaller companies don't have the leverage to spend aggressively in computer technology and in-house support groups. Progent's fundamental value proposition is that no IT support organization can equal Progent's ability to provide the IT support expertise your company requires when you need it and at a cost you can afford.

For larger companies, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network support personnel. This can reduce expenses and minimize technical risks for big IT initiatives like application programming, disaster recovery preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified experts to help your business to design and execute a sensible cloud computing strategy.

Primary Products and Technologies Supported by Progent for Office Networks in Santa Cruz, California
Progent's nationwide team of industry certified engineers provides assistance for all facets of network technology deployed by companies of all sizes. Practice areas served by Progent in Santa Cruz include:

Service Delivery Options Available for Santa Cruz, California Businesses
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive activity records, reliable follow-through, and strict expense control for an array of network support delivery alternatives that include online repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support experts can assist customers to troubleshoot and repair network problems without the expense or delay of travel for onsite support calls. The background of Progent's IT consultants makes it possible to resolve most IT issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based signup process for new clients to accommodate emergency situations and Progent charges per minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: hands-on service technicians when you require them plus the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The response time for on-site service visits is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about how to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, see Online Help Desk Services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can provide assistance with critical products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection engineering, fault tolerant it system design, virtual server solutions, plus configuration, programming and training for business programs such as financials, ERP and MRP, business analytics, CRM, and office productivity software. Progent can help with short-term projects such as site moves and major system migrations, longer term projects such as management analytics application programming and support, database application programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host vital applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater degrees of dependability, protection, and performance than is possible using the type of on-site data center that is practical for the majority of small organizations. Since Progent uses the same data centers that support the gear of some of the world's largest IT organizations, Progent can save you the expense of creating and maintaining the infrastructure required for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs remain current, security and performance is continually monitored, and systems are consistently backed up and available for full and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top level of dependability and scalability but that is also simple for clients to transfer to a different support firm or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit businesses with multi-vendor environments to save significantly on the costs of hardware, system support, and network administration while getting world-class availability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed solution, can support the mixed- OS and loosely standardized networks typical of smaller companies, and keeps control of the software in the client's hands so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online consulting support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Certified security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on system security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government regulations for network information security and reporting.

The scope and depth of Progent's consulting team offer a unique array of benefits to clients wishing to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the front lines of network service, executing a wide variety of IT projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just world-class IT skills, but also a consultant with field-tested approaches for repairing actual IT problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help by the minute. As a result, you owe only for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with major invoices for quick solutions. Another advantage of by-the-minute invoicing is that customers will be less tempted to permit simple problems to stay unaddressed until they grow into major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports given by every consultant to every customer. The practice of documenting and organizing support records allows more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive. Find out more details about Progent's knowledge transfer services.

Contact Progent
In case your Santa Cruz, California business wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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Microsoft SQL Server 2005 delivers powerful, standardized tools to IT experts as well as to information workers, lessening the complexity of creating, deploying, managing, and using enterprise information and database programs in environments ranging from handheld devices to corporate information networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for a network consulting firm with hands-on experience and wide knowledge in planning and building data-driven, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

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Progent's UNIX platform consulting services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with a convenient single source to show you how to create and maintain a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the health of critical devices that drive your IT network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity.

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Progent's pricing policy is to charge for phone support and in-person visits by the minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be tempted to permit less critical problems to fester.

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Gentoo Linux Help and Support
Colbolt Linux Computer Consultant

Progent's Linux support services provide small and mid-size companies and developers assistance with administering and supporting Linux systems that coexist with Microsoft-powered technology. Progent can give your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This broad array of expertise offers you a convenient single consulting firm to show you how to build and manage a protected and robust cross-platform connectivity and communications infrastructure that allows Linux and Microsoft interoperability by integrating Windows with leading Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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Consulting for ProSight ESP Behavior-based Antivirus
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ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware.

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Juniper NetScreen 5200 Firewall Security Contractors
NetScreen Security Consultancy

Progent's Juniper Networks-certified NetScreen engineer can help you to install and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen products to the latest Juniper products, and repair infrastructure problems in all-Juniper or mixed-vendor systems.

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Office 365 and iOS Online Support

Microsoft supports seamless hybrid ecosystems that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes hosted at your physical datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help you with any facet of designing, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed expertise to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 solution is successfully completed on schedule and on budget.

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Microsoft Lync Server Instant Messaging Integration Support
Consulting Services for Lync Server 2010

Progent's Microsoft consultants can help you to evaluate the benefits of Microsoft Lync Server for your business and can help you to design and carry out a rollout of Lync Server that unifies the control of IM and Presence and increases the output of your in-house employees, at-home workers, and mobile workforce. Progent's consultant's can in addition help you to carry out an efficient upgrade to Microsoft Lync Server from Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server with Microsoft Exchange, SharePoint Server, and Microsoft SQL Server, show you how you can run Microsoft Lync Server 2010 to enhance the collaborative capabilities of MS Office applications, and offer training and ongoing technical support for Microsoft Lync and other Microsoft technologies.

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Windows Server 2008 Consulting
Microsoft Windows 2008 R2 Engineers

Progent's Microsoft-certified professionals can assist you you to calculate the benefits of Windows Server 2008 for your business, create test programs and migration plans, integrate Windows Server 2008 with your IT environment and workload, train your IT staff how to run enhanced management tools, and provide continuing consulting and troubleshooting via budget-friendly alternatives such as Helpdesk support and remote technical support.

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Setup and Support for Fully Redundant Internet Network
Consulting Services for Fault-tolerant system

Progentís fault tolerant network experts offer non-stop computing support, disaster recovery planning, network load balancing, non-stop interoffice access, fault-tolerant Internet architecture design, fault-tolerant data center consulting, and other non-stop networking services to help your organization create a non-stop environment for mission-critical applications. Progent possesses the experience to design economical, non-stop networks by utilizing the expanding suite of Windows Cluster servers including Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster. Progentís Microsoft and Cisco certified consultants can show you how to you build a fault tolerant mutli-location network with a completely mirrored Internet interface and efficient network load balancing.

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GIAC Evaluation
Cybersecurity Company for Network Intrusion Detection

Global Information Assurance Certification was founded in 1999 to validate the skill of network security professionals. GIAC certifications are acknowledged by businesses and institutions around the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer help with any of the security services addressed within GIAC accreditation including evaluating network vulnerability, incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

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Operations Manager Integration Support
Microsoft System Center Operations Manager Network Consulting

Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, optimizing and repairing SCOM solutions and can provide organizations of any size expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs according to leading practices for tracking network fabric and Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or onsite troubleshooting to assist you to remediate critical issues detected by Microsoft SCOM 2012.

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Integration Services for SQL Server 2005
MS SQL Applications Consulting

Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the rapid creation of a new generation of high-end applications that can provide your business a critical competitive edge. SQL Server provides core support for XML and the capability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft integration, ensures you success in designing, installing and supporting Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET platform.

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MS SQL Server Specialist

SQL Server 2005 delivers powerful, standardized tools to IT professionals and information workers, lessening the difficulty of designing, integrating, managing, and accessing enterprise information and database programs in environments ranging from mobile devices to enterprise data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world expertise and wide knowledge in planning and deploying information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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Windows Server 2012 Upgrade Professional
Support and Integration for Windows Server 2012 Multitenancy

Progent's Microsoft-certified consultants can assist you to evaluate the business value of Windows Server 2012 R2 for your organization, develop test systems and migration plans, optimize your network infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT management, team, develop an enterprise-wide security plan, automate network administration, assist with application development, and build and test a DR/BC plan.

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Operations Manager Professional
Outsourcing for MOM

Small to mid-sized businesses can now get all the advantages of Microsoft System Center Operations Manager 2007 and in addition have fast access to Progentís Microsoft and Cisco Certified IT support experts. With Progent's economically priced IT support packages, small and midsize organizations can choose a basic System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution. Progent supports Operations Manager to provide small business networks world-class reliability, protection, and performance.

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Security Security Organization Security Audit
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System Center Operations Manager Support Outsourcing
Operations Manager Computer Consultants

Medium-size companies can get all the benefits of Microsoft System Center Operations Manager 2007 and have quick availability of Progentís Microsoft and Cisco Certified network consulting experts. With Progent's affordably priced IT service programs, medium-size organizations can choose a basic co-sourcing service program based on System Center Operations Manager 2007 with network monitoring, automated warnings, in-depth reporting, Help Desk Call Center, and online service. For businesses with line-of-business environments who need non-stop networking, Progent can provide a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer mid-size company information systems world-class reliability, security and performance.

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Solaris Online Consulting
Sun Solaris Online Consulting

Progent's Sun Solaris family support services provide small and mid-size companies and software developers help with managing and maintaining Sun Solaris systems that run with Microsoft-based networks. Progent offers your organization access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of expertise provides you with a convenient single source to show you how to create and maintain a protected and robust mixed-platform connectivity and communications infrastructure that allows Solaris and Microsoft coexistence by combining Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and SGI/Irix or leading Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

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Support Outsourcing for ISA 2004
ISA 2004 Integration Support

Progent's certified Internet Security and Acceleration Server consulting experts have broad backgrounds creating Microsoft-based security solutions for IT networks with many locations, mobile users, and line-of-business web-based applications. A Progent ISA Server consultant can help your small company plan and deploy a configuration of Microsoft ISA Server 2004 that meets your information security requirements without restricting your network.

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ProSight Email Data Loss Protection Professionals
ProSight Email Content Filtering Services

Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall.

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Co-managed Call Center On-site Support
Service Desk Sharing Technical Support

Progent's Microsoft and Cisco certified Consultants offer several ways to help mid-size and large organizations develop a cost-effective and productive internal Computer Support Help Desk. Progent's consulting services include ROI evaluation, process analysis and improvement, executive reporting, education of in-house personnel, and documentation of procedures. Progent's Software Selection and Deployment Support Services help businesses sift through the various high-quality Help Desk software packages on the market and determine which packages may be too costly, lack key capabilities, or align badly with your organization's business goals. Progent also provides short-term staffing for companies who want to reinforce their in-house Help Desk staff for occasional tasks or to substitute for vacationing or indisposed personnel.

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Specialist for Data Backup and Restore Online Troubleshooting for Microsoft Data Protection Manager
Professionals for 64-bit Processing
64-bit Processing Services

Progent's Microsoft-certified engineers can help you design, document, carry out, administer, and repair a network-wide migration to 64-bit server and desktop OS software and applications. Progent can help you pilot your 64-bit infrastructure to verify that it handles all of the key 32-bit applications which you intend to retain plus the new 64-bit versions of software you plan to run.

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Support and Help for System Center 2012 R2 Virtual Machine Manager
Virtual Machine Manager Remote Support

Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to best practices to set up SCVMM 2012 hosts, networking, storage systems, and library resources; design, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help you to migrate from a legacy version of SCVMM or from another management system, and Progent can assist you to optimize and repair your current SCVMM 2012 ecosystem so you get maximum business value.

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Computer Consultancy Services for Mid-size Office
Mid-sized Business Remote Support Services

Progent offers IT support for medium size businesses with 100 to 250 system users. The medium size business or work group has traditionally been an underserved part of the market for IT consulting services. The overhead and service access practices of large outside service organizations make them excessively costly for the ordinary mid-size company or small medium business (SMB), which commonly has a minimal IT budget with which to maintain an information system whose complexity and sophistication are frequently comparable to the information systems of far larger companies. Progent's support delivery model, which takes great advantage of online service, virtual network infrastructure and 24x7 network monitoring, dramatically reduces the network maintenance expenses of an SMB while offering the mid-size organization with enterprise-level support from certified, IT experts with background in a broad array of midsized business network solutions. If your medium size company or small business is searching for levels of IT support appropriate for a mid-size organization without budgeting big-company prices, call Progent.

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Citrix StorageLink Consultant
Citrix and Microsoft Hyper-V Information Technology Consulting

Progent's Citrix-certified consultants can assist your organization to evaluate the business value of the available versions of Citrix Essentials for Hyper-V, assist you to integrate Citrix administration utilities in your Microsoft Hyper-V environment, and show you how you can use Citrix Essentials for Hyper-V to improve the responsiveness, uptime, flexibility, and fault tolerance of your virtualized network while lowering the cost of equipment and support and streamlining administrative processes.

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Small Business On-site Technical Support
Small Office Networking Firm

Progent's Microsoft and Cisco certified network engineers offer expert help with a wide array of technologies and can deliver that expertise by phone anywhere in the U.S. or in person in major cities across the country and anywhere in California. Progent offers remote support for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Windows and UNIX-family platforms. Progent also offers the expertise of Cisco CCIE infrastructure engineers for complex network issues, plus the assistance of CISM-accredited security engineers to assist with complex security design and problem solving. Progent has provided remote troubleshooting to companies in all 50 states in the U.S.

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Aironet Wi-Fi Access Point Computer Consulting
Aironet Wave 2 Wi-Fi AP Consulting

Progent's Cisco CCIE-certified Wi-Fi network experts can provide remote or onsite integration and debugging support to help you to design, configure, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi access point deployments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your Wi-Fi environment with your wired network and cloud-hosted resources to build a seamless enterprise-wide connectivity foundation that is simple to administer and scale. Progent also offers affordable wireless site surveys to assist you to decide the most efficient selection, placement and setup of Aironet Wi-Fi APs to work with your unique workplace design, construction, and anticipated network traffic.

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Support Outsourcing for Windows Server 2016 Software Load Balancing

Progent's certified information technology experts offer Windows Server 2016 integration consulting services to assist businesses of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can assist your company to assess the business value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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Microsoft Virtual Machine Manager Remote Technical Support
SCVMM 2012 XenServer Support Services

Progent's Microsoft-certified consultants can help organizations of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and library resources; design, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help you to upgrade from an earlier release of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can assist you to enhance and repair your current SCVMM 2012 environment so you get maximum return on investment.

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NetApp Hybrid Flash Engineer
EMC to NetApp Migration Engineer

Progent can provide enterprise customers the help of a NetApp-certified consultant to deliver remote or on-premises support for NetApp's complete portfolio of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN solutions supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, non-disruptive patching, storage management, information assurance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to help you to resolve issues with NetApp SAN deployments quickly and affordably based on best practices.

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Progent's Cisco CCIE-certified network infrastructure experts have extensive background assisting ISPs to design, deploy, administer, optimize, and debug fault-tolerant, extensible connectivity environments appropriate for public networks.