Fast, Affordable Online Computer Network Troubleshooting for Santa Cruz, California Small Companies
For over two decades, Progent has specialized in delivering world-quality computer support services to clients who have small-company IT budgets. Progent has developed a powerful support solution that features a streamlined, tightly connected virtual office network, custom online repair technology, a large team of consultants certified in a broad array of technical practice areas, a Help Desk operational model that promotes efficiency and ensures follow-through, a worldwide group of on-line service professionals, on-site service options for the majority of most zip codes in the U.S., and a corporate ethos committed to solving network problems in the shortest time and at the least cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing support to add to the subject matter expertise of your in-house network service staff. This can reduce expenses and help meet schedules for major IT initiatives such as software programming, business continuity planning and testing, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to certified consultants to help your company to design and implement your cloud strategy.

Popular Products and Technologies Serviced by Progent's Consultants for Companies in Santa Cruz, California
Progent's national group of industry certified consultants offers assistance for virtually all facets of information systems deployed by businesses of all sizes. Areas supported by Progent in and around Santa Cruz include:

Service Delivery Options for Santa Cruz, California Companies
Progent has a variety of options for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for delivering network support is based on the Call Center structure common to larger IT support organizations. Progent's Help Desk Support Model ensures rapid support, thorough activity records, reliable follow-up, and tight expense monitoring across an array of IT support delivery options that include remote repairs, onsite support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist customers to analyze and repair hardware and software issues without the expense or delay of on-premises service calls. The background of Progent's IT consultants makes it possible to resolve most network problems rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to accommodate emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more details concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to give small businesses the optimal solution: onsite service professionals when you need them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application programmers. The response time for in-person service calls is usually under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more about how and why to register for Progent's onsite network support services.

  • Phone Support
    Progent's Contact Center Services are intended for small and midsize companies who require fast and dependable access to a professional Contact Center with effective phone support, online repair tools, and enough technical depth for full problem escalation. Since small and midsize businesses usually have tight IT budgets and can spare little executive bandwidth for dealing with network support tasks, Progent's Helpdesk Services can be the most efficient option to make sure that business information systems are always up and running. Read more concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can deliver help with vital technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection engineering, non-stop network engineering, server virtualization strategies, plus configuration, programming and support for business applications including accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with one-shot projects including site relocations and massive software migrations, longer term projects like business information application development and customization, database software development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of reliability, protection, and performance than is feasible with the class of in-house data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same data centers that support the equipment of some of the planet's largest information technology organizations, Progent can eliminate the cost of creating and managing the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and revisions remain current, protection and performance is constantly monitored, and systems and data files are regularly archived and available for complete and prompt recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's servers in an environment that not only provides the highest degree of availability and expandability but that is in addition easy for clients to transfer to another service provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow small businesses with multi-vendor networks to save significantly on the costs of capital equipment, system maintenance, and IT administration while getting world-class dependability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed package, can handle the mixed- platform and loosely standardized networks common with smaller companies, and retains control of the software licenses in the customer's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert remote support services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex array of infrastructure products such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide view of network security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory regulations for network information protection and incident reporting.

The scope and size of Progent's engineering staff offer a unique array of benefits to organizations wishing to maximize the productivity of their IT network within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, in the trenches of IT support, performing a broad variety of IT tasks for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT help, but also a consultant with proven methods for fixing actual IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for online service and in-person help per minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for support services provided during regular business hours. Many service firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates big bills for quick solutions. Another advantage of by-the-minute invoicing is that clients will not be inclined to allow less critical problems to stay unaddressed until they grow into big problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local support firms who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation given by each staff member to each customer. The practice of documenting and organizing support activity allows more effective service and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Small businesses who utilize independent service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive. Read additional information about Progent's knowledge transfer services.

Contact Progent
If your Santa Cruz, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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