Low-cost Network Troubleshooting from Microsoft and Cisco certified Professionals for Businesses in Santa Cruz, CA
By offering professional support whenever you require it, providing in-depth expertise for key applications, offering innovative services such as virtual data center hosting, invoicing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables you to maximize the competitive value of your It network and reduce support expenses. Progent understands that information system security, reliability, and performance are just as important to small companies as to major corporations but that smaller organizations lack the economy of scale to spend aggressively in computer networks and in-house service groups. Progent's fundamental value proposition is that no network support firm can equal Progent's ability to deliver the network support expertise your company requires when you require it and at a cost you can justify.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application design and development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide access to certified consultants to assist your company to plan and execute your cloud computing strategy.
Primary Practice Areas Serviced by Progent for Business Networks in Santa Cruz, California
Progent's national group of industry certified consultants offers assistance for all facets of information technology used by companies of all sizes. Practice areas served by Progent in and around Santa Cruz include:
Support Delivery Alternatives for Santa Cruz, California Companies
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, system architecture, and network management outsourcing. Progent's model for delivering computer support is built on the Help Desk operational structure common to big IT groups. Progent's Help Desk Support Model ensures fast response, comprehensive activity records, consistent follow-up, and strict expense monitoring for an array of IT support delivery modes that include remote troubleshooting, on-premises help, and high-end consulting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist clients to troubleshoot and fix hardware and software problems without the expense or time loss of in-person support visits. The background of Progent's network consultants allows them to handle most network problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup process for new clients to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out additional details about Progent's remote computer support services.
- On-site Support
Progent provides on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online support engineers to give small companies the ideal combination: hands-on support technicians when you require them plus the on-line help of Progent's seasoned team of IT engineers, security professionals, and business application developers. The response time for in-person support calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more about how to register for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, refer to Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small companies affordable access to world-class consultants who can provide assistance with vital technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant it system engineering, server virtualization strategies, plus configuration, programming and training for small business software including financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can help with one-shot projects including site relocations and major software upgrades, extended projects such as business information software development and customization, database software development and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as data restoration and malware cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for all of a small company's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is in addition easy for clients to transfer to a different service provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow businesses with mixed networks to save dramatically on the expense of hardware, infrastructure support, and network management while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can support the multi- OS and loosely standardized networks typical of small companies, and retains control of the licenses in the customer's possession so that migrating to a new virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced online support to help businesses of any size connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Santa Cruz, California Small Businesses
Progent's size, scope of technical skill, and experience with corporate network consulting allow small businesses to avoid the problems related to over dependence on small support organizations or individual engineers.
Teaming with Progent's Experts allows your company to:
- Prevent Excessive Reliance on Individual Consultants
For network support, small businesses often depend heavily on independent consultants. Although freelance service engineers have lower overhead than more substantial support organizations and can typically charge nominally smaller rates, freelancers are occasionally unable to react quickly to urgent network problems. If an independent engineer is busy with different customer, ill, on vacation, or in class, the absence of replacement staff may require your company to wait for assistance during an emergency. The more your company grows, system unavailability or problems with critical programs get more expensive. The money you believed you were saving on an independent consultant can be eaten up quickly due to lower output. Also, when independent engineers confront unfamiliar technologies, the unavailability of a big consulting team to count on for advice forces them to train on the job while your company ends up with the bill for their continuing training.
- Gain Access to Experts in Complex IT Solutions
Many small support organizations or freelance consultants specializing in small company IT support are capable of delivering routine fixes but lack the background to deal cost-effectively with complicated IT environments that have a variety of platforms, many sites, Voice over IP implementations, mobile workers, integrated accounting and analytical software, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's large staff of specialists can benefit your small business because enterprise networks are inherently complicated, integration problems require in-depth understanding of in many technical disciplines, and reaching a high level of stability, availability, and security requires enterprise-proven best practices.
- Create a Solid Basis for Growth
Small businesses often start with a network cobbled together on a tight budget. Without a strong architecture, a series of band-aid repairs often get thrown on top of a marginal foundation. As a business grows, reliability and scalability problems can obstruct the productivity of the business. These environments need proper assessment, intelligent strategic planning, and in-depth expertise to upgrade to a network infrastructure that can act as the reliable foundation to handle critical business requirements and support downstream growth.
- Team with Solution Consultants, Not Product Vendors
Small businesses require direction and insight to work through an increasingly complex maze of IT options available for enabling growth and enhancing productivity. Businesses do not need an IT consultant or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This allows Progent to align consulting services with the real interests of clients. Mixing IT support and product selling can lead to a situation where the proposed solution is built around a preselected vendor rather than being driven by the actual needs of a small business.
In case your Santa Cruz, California business wants to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).