Professional Online Support for Santa Cruz, California Networks from Certified Engineers
Small companies have typically been ignored by large network support organizations. Many small businesses allow themselves to grow excessively reliant on individual engineers or small consulting firms who lack the bandwidth or comprehensive knowledge to react promptly or effectively to network crises. Other small businesses turn to mass-market service firms staffed with personnel trained to provide by-the-numbers fixes for common issues but who do not have the background and versatility to handle the variety of configurations and lack of standards typical of small company IT systems.
Progent's proven approach to providing low-cost and successful network service to small companies has made Progent one of the most respected Microsoft-certified IT service firms in the industry. Progent has delivered remote support to companies in every state in the U.S. (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT service personnel. Co-sourcing can reduce expenses and help meet schedules for major projects like software programming, disaster recovery preparedness, network security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to accredited experts to help your company to plan and execute a sensible cloud computing strategy.
Main Technologies Supported by Progent for Businesses in Santa Cruz, California
Progent's team of certified engineers provides assistance for all aspects of information technology deployed by companies of any size. Areas supported by Progent in and around Santa Cruz include:
Service Delivery Alternatives for Santa Cruz, California Companies
Progent has a selection of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing network support is based on the Call Center operational structure common to larger IT organizations. Progent's Helpdesk Support Model ensures fast support, comprehensive service documentation, consistent follow-up, and strict expense monitoring across a range of IT support delivery modes that include online repairs, in-person help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and repair hardware and software issues without the cost or time loss of in-person support calls. The background of Progent's IT engineers makes it possible to resolve most IT problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time customers to address emergency network problems and Progent bills per minute with no startup charges or time minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's online network troubleshooting services.
- On-site Service
Progent provides onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote support experts to deliver small companies the optimal solution: hands-on support technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The response time for on-site service calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more about how to sign up for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, refer to Help Desk Services.
- Consulting Expertise
Progent offers small companies budget-friendly access to world-class IT professionals who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, high availability network engineering, virtualization solutions, plus configuration, programming and support for business software including accounting, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-shot projects including site moves and major system upgrades, longer term initiatives like management information software programming and customization, database application development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like data restoration and malware cleanup.
- Application Server Hosting
Progent can host vital business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher degrees of availability, protection, and performance than is feasible using the class of in-house data center that is achievable for most small and midsize companies. Since Progent uses the same facilities that support the gear of many of the planet's largest information technology organizations, Progent can eliminate the expense of building and maintaining the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is continually monitored, and systems are consistently backed up and available for complete and prompt restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the highest degree of dependability and scalability but that is in addition convenient for clients to migrate to a different service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow small businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT administration while achieving world-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can handle the multi- OS and non- standardized networks common with small companies, and keeps ownership of the software in the customer's possession so that migrating to a new virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced remote consulting to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine physical IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs important to most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex collection of network products such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory mandates for network information protection and reporting.
The scope and depth of Progent's engineering staff bring a unique set of advantages to companies wishing to increase the productivity of their IT system within a realistic budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, in the trenches of network support, performing a wide variety of IT projects for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This ensures that you get not only world-class technical capability, but also a support engineer with field-tested methods for resolving actual network problems rapidly.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for online support and on-premises visits per minute. As a result, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no registration charge and requires no retainer for support services provided during regular business hours. Many support firms demand large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids major bills for quick fixes. An additional advantage of granular pricing is that you will not be tempted to allow minor issues to stay unaddressed until they become major problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation given by each consultant to every customer. The practice of detailing and archiving service records allows more effective support and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain in-house IT staffs gain when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
Find out more about Progent's knowledge transfer services.
If your Santa Cruz, California business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Assistance
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).