Low-cost Network Tech Support from Microsoft and Cisco premier Consultants for Businesses in Santa Cruz, CA
By offering professional know-how when you require it, making available specialized expertise for critical applications, providing innovative services such as virtual data center hosting, billing only for services you receive, and charging no sign-up or retainer fees for standard services, Progent helps your company to maximize the competitive value of your information network and minimize service expenses. Progent understands that network security, dependability, and efficiency are just as critical to small businesses as to large enterprises but that small organizations lack the economy of scale to spend heavily in information networks and internal support groups. Progent's basic value proposition is that no network support organization can match Progent's capability to provide the network support expertise your company requires when you require it and at a cost you can justify.

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States		 (831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States		 (831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States		 (831) 600-4300 Santa Cruz Network Support Services


For mid-size and large companies, Progent offers co-sourcing support to reinforce the skills of your internal IT support group. This can cut costs and minimize technical risks for big projects like software development, business continuity planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified experts to assist your business to plan and implement a sensible cloud computing strategy.

Main Products and Technologies Serviced by Progent for Business Networks in Santa Cruz, California
Progent provides the services of qualified experts for all aspects of network technology found in small companies and local governments. Products and technologies serviced by Progent's consultants include:

Support Delivery Options Available for Santa Cruz, California Companies
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective IT services for technical support, consulting, and network administration. Progent's paradigm for delivering network support services is based on the Help Desk structure common to larger IT groups. Progent's Help Desk Support Model ensures fast support, thorough activity records, consistent follow-up, and strict cost monitoring across an array of network support delivery options that include online repairs, in-person support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and fix hardware and software problems without the cost or delay of travel for onsite support visits. The background of Progent's IT engineers makes it possible to handle the majority of IT issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to address emergency network problems and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more details concerning Progent's online computer support expertise.

  • On-site Service
    Progent provides onsite technical support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service experts to give small businesses the ideal combination: in-person support professionals when you need them as well as the on-line help of Progent's worldwide team of network engineers, security specialists, and business software programmers. The wait time for in-person service visits is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, visit Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics. For details, visit Progent's shared Help Desk services.

  • Consulting Services
    Progent offers small companies affordable access to enterprise-class IT professionals who can deliver assistance with critical technologies such as Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test products, network security engineering, fault tolerant it system consulting, virtual server strategies, plus integration, programming and training for business software including financials, ERP, business analytics, CRM, and office productivity software. Progent can help with one-shot projects including site moves and major software migrations, longer term projects like upgrading a legacy MRP system to a current Microsoft Dynamics or Dynamics 365 solution, database application development and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency services such as disaster recovery and virus removal.

  • Infrastructure Expertise for an At-Home Workforce
    Progent can assist small and mid-size businesses to plan, set up and debug the infrastructure for teleworkers. Areas of network infrastructure for which Progent's experts can deliver support include safe and convenient VPN connectivity, VDI desktop software, router configuration, wireless LAN planning and deployment, and reliable Internet connections. To find out about Progent's network infrastructure expertise for telecommuters, refer to infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the highest level of dependability and scalability but that is in addition simple for clients to transfer to a different support firm or to move internally if your situation warrants it. Progent's Private Cloud hosting is built around mature virtualization technologies that allow businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can handle the multi- platform and non- standardized networks typical of small companies, and keeps ownership of the software in the client's possession so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert online consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine local resources along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital data, apps and VMs that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-premises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so all looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Santa Cruz, California Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with enterprise IT consulting enable small businesses to avoid the problems associated with over dependence on small service firms or independent engineers.

Working with Progent's Experts allows your business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For network support, smaller companies sometimes depend heavily on freelance consultants. Though freelance service engineers carry lower overhead than more substantial support organizations and can afford to charge apparently lower fees, they are often too overworked to react rapidly to critical problems. If an independent consultant is occupied with different customer, ill, on vacation, or in class, the lack of replacement personnel may require your business to wait for assistance in case of a crisis. As your company grows, system unavailability or difficulties with line-of-business programs get more expensive. The money you thought you were saving on a freelancer can evaporate quickly because of lower output. Also, when independent consultants confront unfamiliar technologies, the unavailability of a big engineering team to depend on for help forces them to train in place while your business winds up footing the bill for their continuing education.

  • Gain Access to Expertise in Complex Information Technology Solutions
    The majority of small service organizations or freelance engineers specializing in small company network support are capable of providing routine solutions but lack the background to deal cost-effectively with complex IT environments that have mixed operating systems, many locations, Voice over IP systems, remote workers, integrated financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive staff of experts can be valuable to your small business because big-company networks are inherently complicated, support problems require in-depth knowledge in many technical areas, and achieving a high level of robustness, reliability, and protection calls for enterprise-tested leading practices.

  • Create a Firm Basis for Seamless Growth
    Small companies often start with a network cobbled together on a tight budget. Without a proper architecture, a series of band-aid repairs commonly get piled onto of a tenuous structure. As a company grows, stability and scalability problems can hinder the success of the business. Such environments need proper evaluation, smart business planning, and broad-based expertise to migrate to an IT environment that can act as the reliable basis to handle critical business needs and ease downstream growth.

  • Partner with Solution Providers, Not Product Resellers
    Small businesses need direction and insight to work through an increasingly complex array of IT options offered for accelerating growth and enhancing productivity. They do not need an IT consultant or service firm that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent sells consulting and services exclusively. This allows Progent to align technical services with the genuine interests of customers. Mixing IT support and product reselling can result in a situation where the recommended solution is built around a preselected vendor instead of being based on the true needs of a customer.

Get in Touch with Progent
In case your Santa Cruz, California company wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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