Fast, Affordable Online Computer Assistance for Santa Cruz, California Small Businesses
For more than twenty years, Progent has specialized in delivering enterprise-quality computer support services to clients with small-business IT budgets. Progent has built a unique service system that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated online repair tools, a substantial team of consultants accredited in a broad range of technical practice areas, a Help Desk service structure that promotes responsiveness and guarantees follow-through, a worldwide group of remote service professionals, on-site support options for the majority of most zip codes in the U.S., and a company culture committed to fixing technical problems in the least time and at the lowest cost to customers.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area
For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the skills of your internal network service personnel. This can reduce expenses and help meet schedules for big IT initiatives such as application programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified consultants to help your company to design and implement your cloud computing strategy.
Main Technical Areas Serviced by Progent for Businesses in Santa Cruz, California
Progent's team of world-class experts offers assistance for all aspects of network systems used by businesses of all sizes. Technologies supported by Progent in and around Santa Cruz include:
Support Delivery Options for Santa Cruz, California Businesses
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for technical support, consulting, hosting services, and network management. Progent's model for providing network support is built on the Help Desk structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, thorough service records, dependable follow-through, and tight cost monitoring across an array of IT support delivery modes that include online repairs, onsite support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and fix network problems without the expense or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve most IT problems rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional information about Progent's online network support services.
- On-site Service
Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize businesses the optimal solution: on-premises service technicians when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for on-site service calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more about why to sign up for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network security consulting, fault tolerant it system engineering, virtualization strategies, plus integration, programming and training for business programs including accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as office moves and massive software upgrades, extended projects such as business analytics application development and support, database software programming and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent services such as disaster recovery and malware removal.
- Application Hosting
Progent can host critical business applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher degrees of dependability, protection, and performance than is feasible with the type of in-house data center that is realistically affordable for most small businesses. Because Progent uses the same facilities that host the gear of many of the planet's biggest information technology organizations, Progent can eliminate the expense of building and maintaining the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and revisions remain current, protection and efficiency is continually monitored, and systems are regularly archived and available for complete and rapid restoration. Learn more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for all of a small company's production servers in a setting that not only delivers the top level of dependability and scalability but that is also simple for clients to transfer to another service provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, system maintenance, and network administration while achieving world-class availability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can handle the multi- OS and loosely standardized environments typical of small businesses, and retains control of the software licenses in the client's possession so that moving to a new virtualized system is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers expert remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Santa Cruz, California Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with corporate network consulting enable small companies to sidestep the problems related to over reliance on small service organizations or freelance consultants.
Teaming with Progent allows your business to:
- Avoid Excessive Dependence on Individual Support Consultants
For IT services, smaller companies often rely heavily on individual consultants. Although freelance service engineers carry lower overhead than more substantial support organizations and can typically charge apparently smaller rates, they are sometimes spread too thin to react quickly to urgent situations. If a freelance engineer is busy with another customer, ill, on vacation, or in training, the lack of replacement personnel may require your business to wait for assistance during a crisis. As your small business grows, network unavailability or problems with line-of-business applications get more costly. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lower output. Also, when independent engineers encounter unfamiliar technologies, the lack of a big engineering group to rely on for assistance requires them to learn with the meter running while your business winds up footing the costs for their ongoing education.
- Have Access to Expertise in Advanced Network Solutions
Many small service firms or independent consultants specializing in small business network consulting may excel at delivering routine fixes but don't have the experience to work cost-effectively with complicated IT infrastructures that have a variety of platforms, numerous offices, Voice over IP systems, remote clients, interconnected accounting and operational applications, eCommerce, and specialized business applications. Progent's experience with global enterprises and Progent's large group of experts can be valuable to your company because enterprise environments are inherently complicated, support problems demand in-depth understanding of in numerous technical disciplines, and achieving a high degree of stability, availability, and security calls for enterprise-tested processes.
- Create a Firm Basis for Seamless Growth
Small businesses often start with an IT system cobbled together on a shoestring budget. Without a proper architecture, a sequence of improvised repairs often get thrown onto of a weak foundation. As a business evolves, stability and scalability problems can hinder the productivity of the organization. These environments require thorough assessment, smart business analysis, and in-depth expertise to upgrade to a network environment that will act as the solid basis to handle critical business requirements and support downstream expansion.
- Team with Solution Finders, Not Product Resellers
Smaller businesses require direction and education to navigate through an ever more complicated maze of technology options available for accelerating growth and improving productivity. They do not need an IT engineer or support firm that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services and expertise exclusively. This allows Progent to match technical services with the genuine needs of clients. Combining network support and product selling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being driven by the actual requirements of a small business.
If your Santa Cruz, California business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).