Santa Cruz, CA Remote Support from World-class Computer Network Troubleshooting Professionals
Progent's computer technical support services can provide your Santa Cruz, CA business low cost and reliable support from enterprise-class network engineers. By delivering network support help when you need it, offering advanced expertise for critical applications, delivering value-added services such as automated network monitoring, and charging only for support you use, Progent gives your Santa Cruz, California company an economical alternative for optimizing the productivity and profitability of small business information systems. If you have a local datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to build and maintain a robust and secure IT system and to have quick access to the experienced help ordinarily restricted to corporations who are able to support a large in-house information technology group.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area
For larger businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network support personnel. This can save money and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to certified consultants to help your company to design and execute a sensible cloud computing strategy.
Main Practice Areas Supported by Progent's Consultants for Companies in Santa Cruz, California
Progent's nationwide team of industry certified support professionals offers assistance for all aspects of network systems used by companies of any size. Practice areas served by Progent in and around Santa Cruz include:
Service Delivery Alternatives Available for Santa Cruz, California Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for providing network support services is based on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough service records, consistent follow-through, and strict cost monitoring for an array of IT support delivery modes that include remote repairs, in-person support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified service experts can help clients to analyze and repair network problems without the cost or delay of travel for onsite support calls. The background of Progent's network consultants allows them to resolve most IT issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration procedure for first-time clients to address emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's online network support expertise.
- Onsite Service
Progent provides on-site computer assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote service experts to deliver small companies the best of both worlds: on-premises support technicians when you require them plus the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The wait time for in-person support visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about how and why to sign up for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small companies budget-friendly availability of enterprise-class consultants who can deliver assistance with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network protection consulting, non-stop it system engineering, server virtualization strategies, plus integration, programming and support for business programs including financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including site relocations and major software upgrades, longer term projects such as business information application programming and customization, database software development and administration support, and web development, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent response like disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host critical business applications like Microsoft Exchange Server and SQL Server in order to provide small companies with higher degrees of reliability, security, and recoverability than is feasible with the class of internal data center that is realistically affordable for most small companies. Since Progent uses the same facilities that support the gear of some of the planet's largest information technology companies, Progent can eliminate the expense of creating and managing the systems needed for world-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and ready for full and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of availability and extensibility but that is also easy for customers to migrate to another support firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow companies with multi-vendor environments to benefit dramatically on the expense of hardware, system support, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can handle the mixed- platform and loosely standardized environments common with smaller companies, and keeps control of the software in the customer's possession so that migrating to a different virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers advanced remote support to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to deliver centralized control and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs important to most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies such as firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on network security and can help with complex security projects like SIEM solutions to help enterprises meet business guidelines and government mandates for network data security and reporting.
The breadth and size of Progent's consulting staff offer a unique array of benefits to companies trying to maximize the business value of their information system within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, at the front lines of IT support, executing a wide variety of IT projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not just expert technical help, but also a consultant with proven approaches for solving actual network problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no registration fee and requires no monthly commitment for services delivered during normal business hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates major bills for fast solutions. Another advantage of granular billing is that clients will not be inclined to allow simple issues to fester until they grow into big problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by each consultant to every client. The discipline of detailing and organizing support activity allows more effective service and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Small companies who work with independent service providers or who maintain internal IT personnel gain when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, secure, and efficient.
Read more details about Progent's knowledge transfer services.
In case your Santa Cruz, California company needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Online Technical Assistance
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).