Consulting Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time among the most popular solutions for achieving anytime-anywhere connectivity to messaging, scheduling, web programs, and other critical business information. Progent offers Santa Cruz, California businesses the services of BlackBerry-certified experts who can help organizations to manage existing BlackBerry deployments or migrate efficiently to a modern mobile platform.

As the sophistication of small company networks has expanded, and as the demand for world-class security, dependability, and recoverability has grown to be the standard for organizations regardless of size, effective deployment and support of BlackBerry solutions has grown more difficult. To deal with issues such as security, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and corporate databases, small businesses frequently turn to external consulting professionals who offer expertise in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier engineers who can assist small organizations to design, manage, and repair BlackBerry solutions affordably and efficiently, eliminating the necessity for an internal BlackBerry solutions expert and reducing the cost and stress of supporting mobile work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, combined with Progent's efficient remote support capabilities, provides small businesses an economical solution for incorporating RIM BlackBerry products productively into their information system.

Progent's engineers can help your company with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and email systems operate optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, set up easy-to-use management utilities to help you monitor and support BlackBerry smartphones across your company, recommend security policies that make sense for your company, customize wireless applications, and make sure that your IT network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup processes in order that it can be restored rapidly and thoroughly.

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Consulting Help for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry devices, providing a centralized platform for handling key tasks like device installation, upgrades, and retirement and offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless integration between Exchange Server, Groupwise, or IBM Lotus Domino email servers and BlackBerry users and allows remote synchronization.

RIM BlackBerry BES Server Integration Assistance

BlackBerry Enterprise Server features a wealth of security capabilities starting with automatic data encryption of information sent between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple DES. BES Server also permits great versatility in adjusting levels of security to match the special requirements of your company's network. Progent's BlackBerry authorized consultants can help you to choose advanced security features and enable them remotely. Samples of these over-the-air selectable security features are:

  • Lock down a smartphone
  • Erase information from a missing or stolen device
  • Lock out Bluetooth functionality
  • Enable built-in defenses against malware

BlackBerry BES Server also offers flexibility in selecting ways to keep users from installing or executing unsafe or unauthorized programs. Progent can assist you to select protective processes such as:

  • Specify precisely which programs are permitted on the device
  • Block third-party applications from allocating persistent memory on the smartphone
  • Determine which resources external software can access on the device
  • Restrict the kinds of connections third-party applications running on the smartphone can establish
  • Block all external programs from being loaded or run on the BlackBerry device

Progent's Remote BlackBerry-premier Technical Support is Quick and Affordable
For companies in Santa Cruz, California who require fast and economical access to a qualified RIM BlackBerry support expert, Progent delivers efficient remote assistance from a veteran support team who have delivered network solutions to organizations in every state in the United States. (Refer to Progent's client testimonials.)

Remote consulting services avoids travel costs and enables specialists to solve problems rapidly, so you minimize lost productivity. Progent's RIM BlackBerry consultants have earned accreditations in the entire range of BlackBerry technologies and can provide professional support in fields including fixing synchronization issues, deploying BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant network infrastructure for RIM BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help you to carry out basic technical functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned experts can also assist your business to troubleshoot a broad range of issues associated with synchronization, device detection, email consistency, web browsing, mobile connectivity, IM, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online support for small office networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support expenses low and, by handling problems promptly, maximizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can help you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks such as troubleshooting enterprise activation issues, registering and removing BlackBerry device users, setting activation passwords, configuring over-the-air software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry consultants can also show you how to use management software like the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and using WiFi for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES environment and assist your company to define and install appropriate security options.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry consultant offers expertise in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Microsoft Exchange data flow, create, edit, and assign wireless LAN and VPN configurations, implement SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Professional
To ask Progent about technical assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.