Consulting Support Services for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were once among the most successful products for maintaining location-independent access to messaging, scheduling, web-based applications, and other critical business data. Progent offers Santa Cruz, California businesses the expertise of BlackBerry-premier professionals who can help companies to maintain their BlackBerry deployments or migrate smoothly to a more popular smartphone solution.

As the complexity of small company IT technology has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the standard for companies regardless of size, effective integration and maintenance of RIM BlackBerry solutions has become increasingly challenging. To handle areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with diverse email systems and shared databases, small organizations frequently turn to external consulting firms who specialize in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to design, administer, and troubleshoot BlackBerry-based solutions affordably and efficiently, eliminating the need for an internal BlackBerry technology expert and lowering the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of experience, coupled with Progent's proven remote service delivery capabilities, provides small businesses an economical alternative for incorporating BlackBerry products seamlessly into their IT system.

Progent's consultants can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and email systems work efficiently with BlackBerry BES Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, set up streamlined administration tools to enable you to track and support BlackBerry devices throughout your business, define security policies that are right for your company, develop custom wireless applications, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be restored rapidly and thoroughly.

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services


Integration Services for BlackBerry Enterprise Server
RIM's advanced solution for managing large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful software enables Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive emails that are encrypted in wireless transit to ensure maximum security. BlackBerry BES Server also streamlines a wide variety of critical administrative jobs ranging from smartphone setup and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-premier engineers can show you how to use RIM BlackBerry Enterprise Server to do routine tasks such as:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Update BlackBerry smartphone software wirelessly
  • Manage user and group settings with BES Server's extensive library of policies

Progent's BlackBerry-premier consultants can also help your company to utilize BlackBerry BES Server to perform important procedures not supported by the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Set up and manage BES Server's high-availability infrastructure based on VMware
  • Install BlackBerry smartphones remotely
  • Set specialized management roles
  • Monitor and report on the health of your BlackBerry solution

How Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has been awarded certifications from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from resolving synchronization issues to designing mobile workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to perform common technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned service professionals can also help you to troubleshoot a wide range of issues associated with synchronization, handset detection, messaging consistency, web access, mobile connections, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online support for small business networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry support expenses at a minimum and, by dealing with issues promptly, optimizes the output of your BlackBerry users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and document a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network requirements assessment, system design, installation planning and execution, performance optimization, configuration of a high-availability environment, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical objectives and to create a mobile wireless solution that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to decide which administration approach and hardware products match your requirements, and analyze your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart decisions concerning alternatives for software editions, server hardware and mass storage, network design, and application set up.

To optimize system security, Progent's BlackBerry-certified consultant can help you to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security specialists to run network-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry solution.

Call or Email Progent to Get Support from a BlackBerry-Qualified Expert
If you wish to get in touch with Progent about professional support for BlackBerry mobile wireless integration, call 1-800-993-9400 or go to Contact Progent.



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    Progent has 20 years of experience assisting small and mid-size companies to plan, install, tune, administer, and debug IT networks that support a remote workforce.

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