Fast and Affordable Remote Support for Santa Cruz California Information Networks
Immediate Remote Help for Santa Cruz NetworksFor companies located in Santa Cruz California, Progent offers online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's online support experts offer excellent leverage because they possess the real-world experience and have access to the sophisticated tools required to resolve the majority of information system issues quickly. This lowers direct costs since solutions accumulate fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike many remote service organizations, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate situations where fast repairs manage to turn into major invoices. Progent's skill at handling problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized tools and proven processes that allow the highest degree of effectiveness for remote help and repair for information networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to connect to your company's network remotely without compromising system security.

Progent's advanced customer support database system includes comprehensive documentation describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of all help provided to each Progent customer by any consultant. This database of problems and fixes is structured as a readily searchable support database that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with the most efficient solutions promptly.

Online technical support services provided by Progent to businesses in Santa Cruz California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced technology used by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk software products to address the special needs of your company, or providing temporary online staff to work with your existing Help Desk group during demanding situations such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of experienced information technology consultants provides your computer users in Santa Cruz California instant access to an efficient network service resource with substantial background offering telephone-based support and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a solid driver of business efficiency, and Progent's policy is to fix rather than just record technical problems.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply remote professional consulting expertise and education in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and training for Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Santa Cruz California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so your computer support is proactive rather than reactive. By detecting looming issues before they result in crashes, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a mix of operating systems.
How Your Santa Cruz Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Santa Cruz California, Progent's online network support specialists can provide effective and affordable IT help whenever your business has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Santa Cruz office deals with a regular independent consultant or maintains an in-house IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to deal with sudden system emergencies or especially complex integration projects.

Features of Progent's Online Computer Services for Santa Cruz California
Progent's phone help, remote repair, network security expertise, and system administration services give companies in Santa Cruz California the greatest leverage for your IT budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to avoid the expense and hassle of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

An index of content::

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    Progentís certified Cisco IT security consulting professionals offer expert PIX Firewall and ASA Firewall consulting support covering infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home offices to modular gigabit appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of protection, high throughput, and excellent availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built operating system, minimizing possible OS-specific security gaps.

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    Progentís Microsoft-certified consultants offer small and medium sized companies computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, groups and data. SharePoint Portal Server provides a central spot for your employees or customers to connect to, manage, share and interact with useful information, files, and applications and to communicate with other people. It allows faster and more intelligent decisions, more efficient access across teams and more streamlined business processes. The main goal of SharePoint Server is to gather together, in a productive way, all of the many sources of information available inside and outside a business network. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the data theyíve created in a manner that makes data easy to find, retrieve and apply.

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    Microsoft GP/Great Plains Help and Support

    Progent can show you how to prepare and implement an efficient migration to Dynamics GP/Great Plains so that you retain your data, improve your protection, modernize your analytics, take full advantage of Microsoft Office integration, and minimize business disruption by designing and executing a smart migration plan. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can improve your financial reports and business analytics by offering Crystal Reports help, FRx assistance, and Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create specialized business software and eCommerce programs that integrate transparently with Microsoft Dynamics GP.

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    ASA 5500-X Firewall with Firepower Online Technical Support

    Progent's Cisco-certified CCIE network engineers can assist your company to maintain your existing PIX 500 or ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, configure, tune, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services

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    Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Exchange 2010 and introduces important new features as well as a redesigned structure. These improvements affect key facets of IT like manageability, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the potential business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective validation and rollout strategy, and educate your IT team to maintain your Exchange Server 2013 environment. Progent can also provide ongoing online support and management for Microsoft Exchange Server 2013.

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    Immediate iPhone and Dynamics CRM integration Network Consultants

    Progent offers affordable remote consulting to assist you to design, configure, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for short-term tasks to help you get past specific technical bottlenecks or long-term engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you create or support a resilient, secure and efficient network infrastructure that is best suited to your computing model. Progent can also provide remote and onsite training for individuals or groups to help manage and use your iOS devices in a safe, team-oriented ecosystem that optimizes the business value of your information system.

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    Microsoft Lync Server 2013 Consulting

    Microsoft Lync 2013, now called Skype for Business, enables organizations of any size to build a manageable and protected communications environment that supports the modern BYOD computing model with IM, presence, web conferencing with application sharing and whiteboard, as well as IP-based and PSTN calling across a wide assortment of stationary PCs and mobile devices. Progent's Microsoft-certified Lync 2013 consultants and system architects can help your company to evaluate the advantages of Lync 2013, design an in-house, cloud-resident (with Lync Online) or hybrid topology appropriate for your current and long-term goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live webinar and on-premises training to your IT staff and users. Progent has expertise in key components of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync Server 2013 with popular Office and Office 365 apps including Outlook clients and PowerPoint.

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    UNIX, Windows Professionals

    Progent's UNIX platform support services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience offers you a convenient one-stop consulting firm to show you how to create and manage a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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  • Forefront Threat Management Gateway 2010 Computer Consultant
    Microsoft Technology Consulting Services Threat Management Gateway

    Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Internet Security and Acceleration Server 2006 and provides a easily managed Internet gateway that delivers a single-server platform for an array of security functions including an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway includes advanced web security reporting capabilities, permits custom reports generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to lower costs and improve recoverability. Progent's Microsoft-certified engineers can assist your company to plan and execute test and production implementations; interface Microsoft Forefront TMG 2010 with Windows Server 2008, AD, SQL Server, Exchange Server, and SharePoint; set up Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and provide ongoing support and repair services. Progent can also help you to upgrade economically to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

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    For medium-size businesses who need IT consulting services, Progent offers an array of options including on-site help, remote assistance, off-site Help Desk, 24x7 support with remote system monitoring, emergency staffing, business relocation support, application programming, and expert consulting. For medium-size businesses in California or other areas covered by Progent's field engineers, Progent provides professional in-person support for solving network problems quickly and economically.

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    Juniper SA2500 SSL VPN Forensics Services

    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Dynamics GP Great Plains Accounting Consultant

    Microsoft Dynamics GP 2010 financial software is a full-featured business management solution that unifies information and processes across your company, communicates easily with other applications, and brings together workers, customers and vendors regardless of time or place. Created for small to mid-size businesses, Dynamics GP 2010 and Dynamics GP Release 10.0 provide functionality for financials, management reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field service, manufacturing, retail, and online business services. Progent can show you how to set up and manage a reliable, secure server and network environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your company exploit the full potential of Dynamics GP 2010.

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    Microsoft Certified Partner SharePoint Web Parts Consultants

    Progent's Microsoft-certified engineers can provide affordable online technical support and programming services to assist you to design, deploy, administer, and troubleshoot SharePoint 2010 installations that can involve web pages able to function as portals, extranets, document and media management tools, wikis, data marts, business information systems, enterprise-wide search, Visio-driven workflows, and other tools to support and improve teamwork. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with third-party databases as well as with Microsoft's popular desktop programs like Excel, Word, Outlook, and Visio. Progent can assist your business to upgrade from previous releases of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easily managed SharePoint 2010 solution.

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    Progent can provide expert online consulting to help companies integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.

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    Progent's Microsoft-certified consultants can assist you to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to SCCM 2012 from a legacy device and application management solution or help you to enhance your current SCCM 2012 ecosystem to support your evolving business needs. Also, Progent can assist you to build a software foundation that takes full advantage of SCCM by delivering advanced consulting support for associated Microsoft technologies including Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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    SCCM 2012 Integration Support

    Progent's Microsoft-certified consultants can assist your business to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade efficiently to SCCM 2012 from an older change management solution or help you to modify your existing SCCM 2012 environment to accommodate your changing business needs. In addition, Progent can help you to build an infrastructure that fully supports SCCM 2012 by delivering advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services, and IIS.

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    Certified Microsoft Partner Network Engineer

    Progent is a Microsoft Certified Partner with accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who earn the top client satisfaction and enjoy the closest operational relationship with Microsoft. The understanding, capabilities, and dedication required to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your company more complete support for your IT system.

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    Progent can help companies of all sizes to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and lower equipment investments. Microsoft Azure offers a wealth of public cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and resources and make sure that you avoid the typical mistakes small companies make when migrating to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN tunnels and to manage Apple iOS devices and Android smartphones and tablets.

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  • virtual application delivery Consulting
    Citrix desktop virtualization Specialists

    Citrix has developed a comprehensive family of platforms that provide enterprise-level manageability, expandability, and performance for server virtualization and for server-based distribution of virtual Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Essentials. Progent's Citrix-certified engineers can help you to evaluate the business benefits of Citrix technology and help you design, test, implement, troubleshoot, and support Citrix virtualization platforms.

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    Windows 2008 Server Help and Support

    The complexity and connectivity requirements of Microsoft Windows Servers calls for a network consulting firm with hands-on experience and broad familiarity with planning and building cohesive, end-to-end network technology systems. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your strategic goals. Progentís consulting support can help you with planning, deploying, managing, and troubleshooting Windows Server systems that increase the business value of your computer system. Progentís consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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  • wireless VoIP phone and Aironet APs Support
    Wi-Fi VoIP phone integration Online Support

    Cisco's wireless VoIP phones are industrial-grade Wi-Fi devices designed for professionals who are on the move within campus, hospitality, health-care or other venues where IT management wants user endpoints that offer more administrative control, data security and durability than is possible with the Bring-Your-Own-Device style of workplace communications. Successful integration of Cisco's wireless IP phones usually requires that IT teams set up and fine tune numerous key pieces of your Wi-Fi infrastructure including wireless access points, routers and switches, wireless LAN controllers, and management software. Progent's certified experts offer online and onsite assistance to help you create and maintain a Cisco wireless IP phone deployment by providing integration services that range from troubleshooting the set up of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.

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    Before Progentís MOM-based solution, system problems were approached reactively, once users complained about them. With the help of proactive, computer generated warnings and trend reports created by Microsoft Operations Manager, Progent is now able to ward off server troubles before they grow to be critical enough to impact network uptime. Thanks to MOM, Progent can deal with incipient problems before customers suspect that the problems exist. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to deliver small business networks enterprise-class reliability, security and performance.

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    Exchange 2013 DLP IT Consultant

    Exchange Server 2013 incorporates major improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers important innovations as well as a redesigned structure. These enhancements favorably impact vital IT areas such as manageability, high availability (HA), security and compliance, cost of ownership, teamwork, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to evaluate the potential business benefits of upgrading to Microsoft Exchange 2013, design a cost-effective test and deployment strategy, and train your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent also offers ongoing online consulting and support and management services for Exchange 2013.

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    Progent's certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop test environments and migration strategies, tune your network for on-premises, multi-location, cloud-based, and hybrid environments, train your IT management staff, develop an enterprise-wide security plan, automate network administration, help with application development, and build and validate a disaster recovery/business continuity plan.

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    Co-managed Help Desk Technical Consultant

    Progent's Computer Call Center Outsourcing Support Services for PC desktop support are intended especially for small organizations who need fast access to a Help Desk Service Center with professional phone support and effective escalation capability but who have to work within a modest IT budget. Key components of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Optional Remote Access Support, System Assessment, Expert Prioritization, Virtual Help Desk Call Center Support, Per Minute Billing, and Helpdesk Software Recommendation and Integration.

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