Immediate Online Troubleshooting for Santa Cruz California IT Networks
For companies in Santa Cruz California, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's online support experts provide excellent value because they have the practical experience and are equipped with the advanced technology necessary to solve most network problems rapidly. This lowers direct costs because service calls require minimal chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits even more in incidental costs by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online technical support experience is particularly important for organizations that depend on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you actually get. In contrast to typical online support companies, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for billing do away with scenarios where fast repairs manage to turn into large bills. Progent's penchant for handling problems quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized technologies and field-tested methodologies which allow the maximum degree of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to communicate with your company's environment remotely without breaching corporate security.
Progent's proven technical support reporting application maintains thorough histories describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance rendered to every Progent customer by every Progent engineer. This history of problems and fixes is organized as a readily exploitable proprietary database that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from vendors' in-house product engineers so Progent's remote service experts can find the best solutions quickly.
Remote support provided by Progent to clients in Santa Cruz California include:
Certified Windows Experts
Progent's Microsoft-expert remote support engineers offer computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to help you business to deploy, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration support as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure professionals, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most stubborn issues associated with network infrastructure design, integration, administration, protection, and troubleshooting. CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with IOS network management tools and coming up with alternate approaches or identifying software updates. CCIEs represent an excellent value because their broad expertise enables them to solve problems rapidly. In many cases, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your computer system using the latest on-line support technology in order to provide fast, safe, and affordable analysis and remediation.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area
Progent's Cisco CCIEs can provide help for all of Cisco's industry-leading family of connectivity devices by providing services that include:
CISM and CISSP Premier System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services to enhance the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to clean up rapidly following a serious breach. Security services offered by Progent include: thorough data security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; integrating firewalls; building safe mechanisms for off-site and mobile connectivity; guarding your messaging system against spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide array of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server hardware economization and simplified management in environments that include Linux and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from legacy systems to Windows or Linux environments. Progent's team-based approach to solving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based help diagnosing problems affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat progression including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows clients to execute major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Santa Cruz Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology experts provides your clients in Santa Cruz California fast communication with a reliable technical support resource with substantial experience delivering phone help and online repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk recognition as a major driver of business productivity, and Progent's target is to solve instead of just report technical issues.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Group offers phone-based advanced engineering support and education in specific application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, customization, and training services, go to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Santa Cruz California remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By anticipating potential problems before they grow into network outages, automated monitoring can head off stressful and costly service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments powered by multiple OS platforms.
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Santa Cruz California, Progent's phone-based network support engineers are ready to provide effective and economical system help the moment your company needs it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.
Even if your Santa Cruz company has a local independent support technician or employs a full time IT staff that know how to handle common computer issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the expertise to resolve sudden network crises or particularly complicated integration problems.
Details of Progent's Remote Network Services for Santa Cruz California
Progent's phone help, remote troubleshooting, network security expertise, and system administration services offer businesses in Santa Cruz California unparalleled leverage for your IT budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the expense and hassle of running a large internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Santa Cruz California and is also ideal for customers in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad array of Microsoft support utilities, service information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a by-the-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for online service and asks for no periodic subscription fee for services provided during normal working hours. This protects you from facing big bills for simple repairs.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of on-staff professionals who have experience in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core support offerings include technology integration, Microsoft Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting expertise for critical business applications. Help available from the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Training
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management and Software Programming
Apple Macintosh Support
Amazon MWS Programming
By offering a full service centralized source for IT generalists and application experts, Progent can deliver timely, inexpensive, and comprehensive information technology solutions that fit the unique requirements of your business.
- State of the Art Online Access Tools
Secure remote connectivity allows Progent's service experts to see exactly what your users see. This makes it possible to produce fast fixes to issues that might otherwise demand a costly onsite visit. Effective remote connectivity tools and expert technicians combine to allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote network tracking.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Support for High Network Uptime
For offices with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-conscious offices whose clients require instant recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support software, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, at the front lines of IT service, executing a wide range of IT projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you are billed only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be tempted to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer scant documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by every staff member to every customer. The discipline of detailing and organizing support activity results in more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer 24x7 system monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.