Fast and Affordable Remote Support for Santa Cruz California Information Networks
For companies located in Santa Cruz California, Progent offers online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.
Progent's online support experts offer excellent leverage because they possess the real-world experience and have access to the sophisticated tools required to resolve the majority of information system issues quickly. This lowers direct costs since solutions accumulate fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike many remote service organizations, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate situations where fast repairs manage to turn into major invoices. Progent's skill at handling problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized tools and proven processes that allow the highest degree of effectiveness for remote help and repair for information networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to connect to your company's network remotely without compromising system security.
Progent's advanced customer support database system includes comprehensive documentation describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of all help provided to each Progent customer by any consultant. This database of problems and fixes is structured as a readily searchable support database that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with the most efficient solutions promptly.
Online technical support services provided by Progent to businesses in Santa Cruz California include:
Authorized MS Windows Support
Progent's Microsoft-expert online support engineers can deliver network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop support services to help your business to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network consultants, and indicates a consultant's network technology knowledge at the master level. CCIEs can handle the most difficult challenges associated with network infrastructure design, installation, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad expertise enables them to find solutions for problems rapidly. In typical instances, less experienced engineers can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can communicate with your network using state-of-the-art remote troubleshooting tools to provide fast, safe, and affordable diagnosis and remediation.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area
Progent's CCIEs offer expertise in all of Cisco's top-selling family of networking appliances by providing services that include:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to clean up quickly following a damaging penetration. Security solutions offered by Progent include: comprehensive information security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging system against spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a wide array of computer technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in environments that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues enables fast escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Major Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced technology used by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Santa Cruz Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk software products to address the special needs of your company, or providing temporary online staff to work with your existing Help Desk group during demanding situations such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of experienced information technology consultants provides your computer users in Santa Cruz California instant access to an efficient network service resource with substantial background offering telephone-based support and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a solid driver of business efficiency, and Progent's policy is to fix rather than just record technical problems.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Team can supply remote professional consulting expertise and education in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and training for Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Santa Cruz California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so your computer support is proactive rather than reactive. By detecting looming issues before they result in crashes, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a mix of operating systems.
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Santa Cruz California, Progent's online network support specialists can provide effective and affordable IT help whenever your business has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.
Even if your Santa Cruz office deals with a regular independent consultant or maintains an in-house IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to deal with sudden system emergencies or especially complex integration projects.
Features of Progent's Online Computer Services for Santa Cruz California
Progent's phone help, remote repair, network security expertise, and system administration services give companies in Santa Cruz California the greatest leverage for your IT budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to avoid the expense and hassle of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Santa Cruz California and is also ideal for networks in geographic regions that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide selection of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Reduce Costs
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent requires no minimum fee for phone support and imposes no monthly retainer for support services provided during normal business hours. This keeps you from facing big invoices for quick fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers help from authorized professionals with skill in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, system security planning, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting support in specific business applications. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Support
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Software Programming
MySQL Project Management and Software Development
Apple Mac Help
Amazon MWS Programming and Debugging
By providing a convenient centralized source for IT generalists and specialists, Progent can deliver fast, cost-effective, and thorough information technology solutions that fit the special requirements of your business.
- State of the Art Remote Access Tools
Protected online connectivity permits Progent's support professionals to see precisely what your customers see. This makes it easier to find fast fixes to issues that might otherwise require an expensive personal service call. Cutting-edge online connectivity tools and experienced engineers combine to enable Progent to repair most network issues quickly and economically. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Compatibility with Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Service for High Network Uptime
For offices with vital applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Network Help from Progent?
- Certified Expertise in Microsoft's Full Family of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 support, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, MS Exchange 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.