Fast Remote Support for Santa Cruz California Networks
Immediate Phone Support for Santa Cruz SystemsFor organizations in Santa Cruz California, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to resolve the majority of network issues rapidly. This lowers direct costs since service calls require minimal billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more with incidental expenses by reducing or avoiding system downtime and associated costs resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced online consulting know-how is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are billed only for the support that you receive. Unlike many online service organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from scenarios where quick repairs manage to turn into substantial invoices. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven processes which promote the maximum degree of efficiency for remote technical support and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to access your network without violating corporate security.

Progent's sophisticated service database system includes extensive histories describing the support that Progent's customers have received. Progent's team service personnel have access to the specifics of all help rendered to each Progent client by any consultant. This history of anomalies and repairs is structured as a quickly exploitable proprietary database that enables Progent's remote support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft open up other vast technical support databases and permit quick response from vendors' in-house product engineers with the result that Progent's online consulting experts are able to determine the best solutions promptly.

Remote services available from Progent to businesses in Santa Cruz California include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable non-disruptive backup and fast restoration of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information network. Besides maximizing the security and functionality of your IT environment, Progent's patch management services allow your IT team to focus on line-of-business initiatives and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and enter your password you are requested to confirm your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you�re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent’s Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your customers in Santa Cruz California fast contact with a reliable technical support resource with extensive background offering phone help and online troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center the reputation as a key driver of company productivity, and Progent's aim is to fix rather than merely document IT issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group provides remote and in-depth consulting support and education in specific business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Santa Cruz California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can customize SCOM to suit your business so that your network maintenance is proactive and automated. By uncovering potential trouble spots before they expand into network outages, automated monitoring can ward off disruptive and costly service failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a combination of platforms.
How Your Santa Cruz Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Santa Cruz California, Progent's phone-based network support engineers can provide effective and economical IT help the instant your organization has to have it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair network problems quickly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Santa Cruz organization works with a regular independent consultant or maintains an in-house organization that know how to handle common network issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to solve sudden network emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Offices in Santa Cruz California
Progent's online support services enable your Santa Cruz business to enjoy the benefits of timely, expert network support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic value by being increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    For most offices in Santa Cruz California, nearby network support resources, whether represented by independent consultants or an internal maintenance staff, can solve typical network problems. On the other hand, major troubles might strike when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual support personnel. In these situations, Progent's online support experts give you a convenient, fast, and economical way to supplement your local resources and to convey useful knowledge to improve your ability to handle downstream issues locally.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller offices commonly depend on individual freelance consultants. Although independent service people have smaller overhead than big consulting firms and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of backup help may require your business to go without help during an emergency. As your business expands, network downtime and problems with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve service experts to insure your network is always up and running.

  • Create a Solid Basis for Smooth Expansion
    Organizations often begin with an information system implemented on a modest budget. Without a proper infrastructure, band-aid repairs can get thrown onto a shaky foundation. As a network grows, stability and expandability problems can impede the success of the organization. Such poorly built environments require proper assessment, intelligent long-term planning, and wide technical expertise to evolve to a system infrastructure able to deliver the solid foundation to handle current business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller companies need advice and technical training to navigate through an increasingly complex maze of technology options capable of promoting business growth and enhancing productivity. They hardly need a network consultant who is trying to earn a commission on a certain vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align IT expertise with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT background, refined remote support software, and familiarity with enterprise networking enable businesses to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry experience, in the trenches of IT support, performing a wide range of IT projects for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This ensures that you get not just world-class IT capability, but also a consultant with field-tested methods for using technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you owe just for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during normal working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports transmitted by each staff member to every customer. The practice of detailing and archiving support activity results in more efficient support and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who won’t let go of vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from painful and costly availability losses.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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