Enlarging your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Santa Cruz company to pick the appropriate tools and follow leading practices in creating and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide services ranging from as-needed expertise for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help Santa Cruz, California businesses to succeed with any aspect of creating a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for At-Home Workers
A sudden, company-wide transition to a telecommuter business model, which could be motivated by an epidemic or as part of a disaster recovery plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of online IT support specialists along with enterprise-class ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise their active trouble tickets, add information, and upload screen captures or relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Augmentation Service allows you to supplement your current Help Desk Call Center staff by sharing responsibilities for Help Desk Call Center support services transparently between your regular support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support solution utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can enable your company to provide world-class desktop support to your at-home workforce, see Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Santa Cruz, California company, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it.

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    Progent's background providing Microsoft .NET support and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms make it possible to design custom mission-critical applications and eCommerce solutions that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting consultants can help you create reports that let you track your business more effectively, transforming uncooked information into useful insights into your company and customers.

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    Years of experience with Microsoft's email products makes Progent among the most qualified IT support companies in California for integrating email solutions based on Exchange 2000 Server. Progent is skilled in helping small businesses derive all the benefits of Exchange Server under common scenarios including updating from Microsoft Exchange 5.5 Server, migration from an ISP-provided or POP3 Email environment, and outsourcing your Microsoft Exchange Server administration.

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    Lync Server 2013, now called Skype for Business, allows businesses of all sizes to create a manageable and protected communications ecosystem that supports a BYOD computing style with instant messaging, presence, web meetings with app sharing, and both IP-based and PSTN telephony enabled for a broad range of stationary PCs and mobile devices. Progent's certified Lync 2013 experts and network integrators can help you to evaluate the business benefits of Lync 2013, create an in-house, cloud-resident (with Lync Online) or hybrid topology appropriate for your current and future plans, implement Lync Server 2013 in a way that expedites your ROI, and deliver live online and on-premises training to your management staff and users. Progent offers in-depth expertise in key components of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can assist your organization to integrate Lync 2013 with key Microsoft Office and Office 365 apps such as Outlook and PowerPoint.

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    Progent's Microsoft certified engineers offers offsite and onsite support services to help you to manage, maintain, and troubleshoot computers powered by Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, data and identity protection, backup and restore, remote connectivity, smartphone and tablet management, Wi-Fi network design, and 24x7 network monitoring.

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    Progent's Microsoft-certified consulting experts have over 10 years of background designing, deploying, enhancing and fixing System Center Operations Manager solutions and offer companies of any size advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure and Microsoft and third-party apps and services. In addition, Progent can deliver responsive remote or onsite technical support to assist you to fix serious problems uncovered by SCOM 2012.

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    If you want to update your production web site, create internal webs for purposes such as HR or employee training, establish a powerful web presence for a new venture, or write line-of-business, data-driven specialized web applications, Progent can supply skilled and experienced web designers. Progent's consultants can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your web tools.

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    Progent can help small and medium-size companies to deploy centralized remote endpoint management and monitoring platforms for administering devices used by an offsite workforce.

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    Our Experts Team provides support in important technologies such as Apple OS integration and programs; Expertise for Linux-based, UNIX-based, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization; Mission-critical and vertical application help; Chief Information Officer, business analyst, and project management outsourcing; Special program development and integration; Web site, electronic business, EDI, and client information portal design and deployment; Database support and efficiency help; Management information consulting; and Telecommunications systems support.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of ProSight Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.

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    Progent can assist businesses of any size to migrate any part of their network infrastructure to Microsoft Azure. This can streamline network administration and reduce equipment expense. Azure includes a wealth of cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud networking architectures you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and resources and make sure that you sidestep the common mistakes small companies make when moving to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN tunnels and to integrate iPhones and iPads and Google Android handhelds.

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