Enlarging your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Santa Cruz company to pick the appropriate tools and follow leading practices in creating and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide services ranging from as-needed expertise for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can help Santa Cruz, California businesses to succeed with any aspect of creating a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for At-Home Workers
A sudden, company-wide transition to a telecommuter business model, which could be motivated by an epidemic or as part of a disaster recovery plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Support Desk support services utilize Progent's nationwide team of online IT support specialists along with enterprise-class ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise their active trouble tickets, add information, and upload screen captures or relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service allows you to supplement your current Help Desk Call Center staff by sharing responsibilities for Help Desk Call Center support services transparently between your regular support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support solution utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can enable your company to provide world-class desktop support to your at-home workforce, see Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Santa Cruz, California company, phone 1-800-993-9400 or refer to Contact Progent.