Expanding your at-home workforce may have a significant effect on network infrastructure, security, and company workflows. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Santa Cruz company to pick the appropriate technologies and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent offers support services that go from on demand guidance for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent can help Santa Cruz, California companies to with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, data security, backup/restore solutions, and unified management.
Help Desk Call Center Services for Remote Workers
A fast, company-wide changeover to a teleworker workforce, which could be motivated by a pandemic or as part of a disaster recovery process, can overstretch even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk services leverage Progent's extensive team of remote technical support specialists combined with world-class ticketing and follow-up technology to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC technical support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to monitor or update their active trouble tickets, enter information, and upload screenshots or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Augmentation Service enables you to expand your existing Support Desk team by splitting delivery of Call Desk services seamlessly between your regular IT support staff and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service is based on a collective support solution based on the leading professional services automation (PSA) platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class technical support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Santa Cruz, California organization, phone 1-800-993-9400 or visit Contact Progent.