For small and midsize companies located in Santa Cruz California, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support services offer excellent value due to the fact that they have the practical background and the advanced technology to solve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls take up fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and related losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to many online service firms, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate situations where quick fixes somehow turn into big invoices. Progent's penchant for handling technical issues quickly results in your business spending less money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of customized tools and field-proven processes that ensure the maximum degree of effectiveness for remote technical support and repair for small and midsize company computer networks. Progent provides safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the staff of Progent's remote service group to communicate with your company's computer system without breaching corporate security.
Progent's advanced customer support reporting system keeps thorough histories of all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of all help provided to each Progent client by every Progent engineer. This history of anomalies and responses is organized as a conveniently searchable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast access to manufacturers' internal support staff with the result that Progent's remote consulting specialists can arrive at optimal solutions promptly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Santa Cruz California or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's online technical service experts possess certified skills in an extensive set of products and technologies. This breadth of capability enables Progent's consultants to manage practically any crisis that may occur in a small company information system. Certifications held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To help businesses with mixed-operating system networks, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote support services provided by Progent to companies in Santa Cruz include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of computer technology such as system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from older systems to current MS Windows or Linux-powered environments. Progent's group-based methodology for resolving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and indicates an individual's networking knowledge at the master level. Cisco qualified CCIEs know how to handle even the most intractable issues encountered in network design, integration, management, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or locating software updates. CCIEs represent an exceptional cost-effectiveness since their depth of expertise permits them to fix even the most complex problems rapidly. In typical cases, less experienced engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few support providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers quick phone contact with a Cisco authorized CCIE so your company can receive urgent help for complex network problems that are impacting business efficiency but are not within the experience of your ordinary network service group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your environment via sophisticated on-line troubleshooting tools in order to perform quick, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-premier remote service experts can provide network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISM and CISSP network security consultants offer a range of system protection services to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your business to clean up quickly after a serious breach. Security consulting services offered by Progent include: in depth security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm attacks; setting up firewalls; building safe techniques for remote and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent offers the services of seasoned online consulting experts for special projects that small businesses frequently need. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables clients to complete critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Santa Cruz California Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are well suited for small businesses who don't have the resources to support an in-house Call Center but who need fast communication with an effective Help Desk with professional telephone support plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk or enhancing your established one, evaluating or modifying Help Desk software products to handle the special needs of your company, or providing temporary online personnel to supplement your existing Call Center team during demanding events such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology professionals gives your workers in Santa Cruz California fast access to an effective support group with years of background offering telephone-based help and online diagnostics for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a solid contributor to business performance, and Progent's intent is to solve instead of merely document technical issues.
Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers phone-based advanced engineering expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as CRM, Office Project, Office Word, and Microsoft Excel. For more on Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac consultants can promote the artistic aspect of Macintosh computing by providing remote consulting support and education in graphics, sound, and video. Progent's consultants can provide assistance in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific projects like capturing or digitizing audio or video or establishing an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Santa Cruz California online computer system monitoring support based on Microsoft Operations Manager network monitoring, adapted by Progent to fit your environment so your computer support is proactive and automated. By spotting emerging issues before they grow into full-scale emergencies, proactive monitoring can avoid stressful and costly service failures. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area