For small businesses in Santa Cruz California, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services represent excellent value because they are equipped with the practical background and the sophisticated technology to solve the majority of information system problems quickly. Efficient support reduces immediate expenses because solutions accumulate a smaller number of billable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's billing model for remote support is designed to get the most out of your IT service dollar. Progent bills by the minute for phone assistance, so you owe just for the services that you receive. In contrast to many remote support companies, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent scenarios where quick repairs manage to turn into big bills. Progent's penchant for solving technical issues efficiently results in your business spending less cash.
Progent's Online Technical Support Technologies
Over the years, Progent has developed a collection of customized technologies and field-tested processes which ensure the maximum level of effectiveness for online consulting and repair for small company computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the staff of Progent's online support team to link to your company's computer system without compromising network security.
Progent's advanced technical support reporting system stores thorough records of the support that Progent's customers have received. Progent's authorized engineers have access to the details of services rendered to every customer by any consultant. This database of problems and fixes is stored as a conveniently retrievable support database that allows Progent's remote technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft permit access to other massive technical support databases and permit fast response from manufacturers' internal support staff with the result that Progent's remote service experts are able to come up with the most efficient solutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Santa Cruz California or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's phone-based technical support professionals possess advanced credentials in a comprehensive array of technologies. This broad scope of IT skills permits Progent's engineers to manage almost any crisis likely to crop up in a small or midsize business information system. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help clients with multi-platform networks, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services available from Progent to small businesses in Santa Cruz include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a broad array of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and easy management, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues enables quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent remote help for resolving anomalies affecting UNIX/Linux systems based on leading variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs can handle the most stubborn challenges associated with network planning, installation, management, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS network administration tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of expertise allows them to resolve the most difficult problems quickly. In typical cases, less experienced service providers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few service providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive urgent support for complex network infrastructure problems that are impacting business productivity but are beyond the scope of your regular network support personnel. Progent's CCIE consultants can tie into your environment via sophisticated on-line support tools in order to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's market leading selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.
Certified MS Windows Expertise
Progent's Microsoft-premier online support professionals can provide computer repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of online desktop services including Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Specialists
Progent's certified CISSP and ISSAP network security engineers offer a range of security services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help you to recover quickly following a serious breach. Security consulting services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; setting up firewalls; building secure mechanisms for remote and mobile access; protecting your messaging system against spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for special projects that small companies often request. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables customers to complete major projects economically and on time. Progent's project-based remote engineering services include:
How Your Santa Cruz California Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Call Center service options for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center services are designed for small organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want quick response from an efficient Help Desk Call Center with professional phone support as well as the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can guide you in building an effective new Help Desk or revamping your current one, evaluating or enhancing Call Center software to address the unique needs of your company, or adding occasional phone support personnel to reinforce your internal Call Center group to handle unusually busy situations like software transitions, major updates, or installing brand new business software.
Progent's Help Desk team of experienced information technology consultants provides your computer users in Santa Cruz California rapid contact with a reliable support resource with substantial experience providing telephone-based consulting and online troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a solid contributor to business efficiency, and Progent's aim is to solve and not merely track technical problems.
Applications Support: Education, Customization, and Integration
Progent's Applications Experts Group can supply remote professional consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and training for Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and Office Excel. To find out more concerning Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the imaginative elements of Apple Mac environments by offering phone-based help services and education in graphics, audio, and video. Progent's consultants offer assistance in a range of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or building an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Santa Cruz California online network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so your IT support is proactive rather than reactive. By anticipating looming problems before they result in network outages, automated monitoring can ward off disruptive and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a combination of operating systems.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area