Fast Remote Support for Santa Cruz California Computer Networks
For businesses located in Santa Cruz California, Progent offers remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value because they possess the real-world background and are equipped with the advanced technology needed to solve the majority of information system issues quickly. Efficient support reduces immediate costs since service calls require minimal billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company saves even more in indirect expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced online technical support experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to many online support firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing save you from scenarios where quick fixes somehow end up as large bills. Progent's skill at disposing of technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-proven methodologies which ensure the maximum level of efficiency for online technical support and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to interface to your company's network without compromising network security.
Progent's sophisticated customer support database application maintains thorough histories for the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of assistance provided to every customer by every Progent consultant. This database of problems and fixes is stored as a quickly searchable support knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major technology companies including Cisco and Microsoft open up other massive technical knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online consulting experts are able to arrive at the most efficient resolutions promptly.
Online services provided by Progent to companies in Santa Cruz California include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service engineers can provide network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop services to help you company to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network engineers, and validates a consultant's technical knowledge at the master level. Cisco CCIEs know how to handle even the most stubborn challenges associated with network infrastructure planning, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing problems with Cisco IOS network administration utilities and developing workarounds or identifying software updates. CCIEs represent an excellent value because their broad expertise permits them to resolve problems quickly. In many instances, less seasoned engineers can struggle for many hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can interface to your computer system using state-of-the-art remote support tools in order to provide quick, safe, and affordable diagnosis and repair.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure products by delivering consulting services such as:
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of security solutions that can improve the defenses of your Windows, macOS and OS X, or Linux environment against assaults or help your business to recuperate quickly after a damaging breach. Security solutions available from Progent include: in depth network security and compliance evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile communication; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring applications and services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide spectrum of information technologies including network architecture, messaging solutions, network and process security, plus UNIX and Windows integration. For server economization and easy management in networks that include Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency online assistance resolving problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Santa Cruz Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center staff of seasoned network consultants offers your customers in Santa Cruz California quick communication with an effective support group with years of experience delivering phone support and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a major driver of business efficiency, and Progent's aim is to fix and not merely annotate IT problems.
- Applications Services: Education, Customization, and Integration
Progent's Applications Experts staff offers phone-based professional consulting support and education in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Santa Cruz California online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your IT maintenance is proactive rather than reactive. By exposing potential problems before they expand into full-scale emergencies, automated monitoring can head off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a mix of operating systems.
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Santa Cruz California, Progent's online computer support engineers can provide expert and affordable system support whenever your company needs it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Santa Cruz office works with a regular independent support technician or maintains a full time organization that know how to handle typical network problems, Progentís Microsoft certified consultants can offer a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to handle sudden system crises or particularly complicated integration problems.
Features of Progent's Online Computer Services for Santa Cruz California
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services offer offices in Santa Cruz California the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Santa Cruz California and is also ideal for networks in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support tools, technical information, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum fee for phone service and asks for no periodic retainer for services delivered during normal business hours. This protects you from paying big bills for routine fixes.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to help you create fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic support offerings include system integration, Microsoft Exchange Server consulting, network security planning, and shared Help Desk services. Progent's Experts Team offers world-class consulting support for specific business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL Management Support and Software Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop source for network generalists and specialists, Progent can tailor fast, cost-effective, and thorough IT solutions that match the unique requirements of your company.
- State of the Art Remote Connectivity Tools
Secure online connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it possible to find fast fixes to issues that could otherwise require a costly personal service call. Sophisticated remote access software and experienced engineers together allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Support for Maximum Network Availability
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-conscious organizations whose workers need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical expertise, refined support tools, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent offers world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits by the minute. Consequently, you owe only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services delivered during regular working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you will not be forced to allow less critical problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who offer scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every staff member to every client. The discipline of detailing and organizing service records results in more effective service and eliminates a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.