Fast Remote Support for Santa Cruz California Computer Networks
Urgent Online Technical Support for Santa Cruz NetworksFor businesses located in Santa Cruz California, Progent offers remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent value because they possess the real-world background and are equipped with the advanced technology needed to solve the majority of information system issues quickly. Efficient support reduces immediate costs since service calls require minimal billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company saves even more in indirect expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced online technical support experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to many online support firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing save you from scenarios where quick fixes somehow end up as large bills. Progent's skill at disposing of technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-proven methodologies which ensure the maximum level of efficiency for online technical support and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to interface to your company's network without compromising network security.

Progent's sophisticated customer support database application maintains thorough histories for the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of assistance provided to every customer by every Progent consultant. This database of problems and fixes is stored as a quickly searchable support knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major technology companies including Cisco and Microsoft open up other massive technical knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online consulting experts are able to arrive at the most efficient resolutions promptly.

Online services provided by Progent to companies in Santa Cruz California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Call Center staff of seasoned network consultants offers your customers in Santa Cruz California quick communication with an effective support group with years of experience delivering phone support and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a major driver of business efficiency, and Progent's aim is to fix and not merely annotate IT problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff offers phone-based professional consulting support and education in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Santa Cruz California online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your IT maintenance is proactive rather than reactive. By exposing potential problems before they expand into full-scale emergencies, automated monitoring can head off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a mix of operating systems.
How Your Santa Cruz Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Santa Cruz California, Progent's online computer support engineers can provide expert and affordable system support whenever your company needs it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Santa Cruz office works with a regular independent support technician or maintains a full time organization that know how to handle typical network problems, Progentís Microsoft certified consultants can offer a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to handle sudden system crises or particularly complicated integration problems.

Features of Progent's Online Computer Services for Santa Cruz California
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services offer offices in Santa Cruz California the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical expertise, refined support tools, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Microsoft Dynamics GP/Great Plains 2010 accounting is a full-featured business management and analytics platform that unifies information and processes throughout your business, interfaces easily with other solutions, and brings together workers, customers and vendors regardless of time or place. Designed for small to mid-size businesses, MS Dynamics GP 2010 and Dynamics GP Version 10.0 deliver capability for accounting, management reporting, project management, inventory and order control, eCommerce, HRM, CRM, field service, manufacturing, retail, and web-based business services. Progent can help you set up and manage a robust, protected computer and network infrastructure to support Microsoft Great Plains, and can give you access to expert Great Plains consultants to help your company benefit from the full potential of Microsoft Dynamics GP 2010.

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    Progentís certified Cisco IT security consulting professionals provide expert PIX Firewall and ASA Firewall consulting support covering infrastructure design, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and secure access services. Ranging from economical, plug-and-play desktop devices for small and home offices to modular enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of security, performance, and high reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, purpose-built platform, minimizing possible OS-specific security gaps.

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