Fast Online Troubleshooting for Santa Cruz California IT Networks
Urgent Remote Technical Support for Santa Cruz NetworksFor organizations in Santa Cruz California, Progent provides online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to solve the majority of information system problems rapidly. This lowers immediate expenses because service calls use up minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by minimizing or avoiding network outages and related losses due to business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online technical support know-how is particularly important for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing model for remote help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you receive. In contrast to many online support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where speedy. minor fixes somehow end up as substantial tabs. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized tools and field-tested methodologies that allow the highest level of efficiency for online technical support and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to link to your environment without compromising system security.

Progent's powerful customer support database system stores thorough documentation for the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of assistance rendered to every customer by any engineer. This history of anomalies and responses is stored as a readily retrievable internal knowledge base that allows Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft open up other massive technical databases and allow quick access to vendors' internal engineering staff so Progent's remote consulting experts are able to arrive at the best resolutions quickly.

Remote technical services offered by Progent to businesses in Santa Cruz California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's leading corporations. The ProSight suite of network monitoring and management services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk consulting support can support you in establishing an effective new Help Desk or revamping your established organization, identifying or customizing Help Desk application software to meet the particular demands of your business, or adding temporary phone support personnel to supplement your in-house Help Desk Call Center resources to handle unusually busy situations such as software transitions, major updates, or installing new applications.

    Progent's Call Center staff of experienced network consultants gives your computer users in Santa Cruz California rapid access to a reliable technical support resource with years of background providing phone support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a solid contributor to business success, and Progent's aim is to fix and not merely record IT issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Santa Cruz California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so your IT support is proactive rather than reactive. By anticipating looming problems before they expand into crashes, automated monitoring can head off disruptive and costly information system breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks based on multiple OS platforms.
How Your Santa Cruz Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Santa Cruz California, Progent's online computer support engineers are ready to deliver effective and cost-effective system help the instant your business has to have it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Santa Cruz company has a local freelance support technician or maintains an in-house organization that know how to handle ordinary network problems, Progentís Microsoft certified engineers can provide a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to resolve sudden system crises or especially complicated integration projects.

Features of Progent's Online Computer Support for Santa Cruz California
Progent's online support, remote troubleshooting, network security consulting, and system administration services give offices in Santa Cruz California the greatest leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk services and system administration, Progent's professionals can provide your business world class network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT background, refined remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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    E-Mail Guard is a comprehensive solution for defending against spam and virus attacks. E-Mail Guard handles the protection and management of company email by providing continually updated spam and virus blocking, policy administration, content testing, and protection against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, administration and analysis tools plus outbound email testing to let you repair your email environment and specify and enforce corporate security policy.

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