Fast and Affordable Online Troubleshooting for Santa Cruz California Computer Systems
For organizations located in Santa Cruz California, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional value due to the fact that they have the practical experience and are equipped with the advanced technology necessary to resolve the majority of information system problems rapidly. This lowers direct costs because service calls accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with indirect costs by minimizing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical remote service companies, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for billing avoid situations where quick fixes manage to turn into large invoices. Progent's penchant for dealing with problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes that allow the highest degree of efficiency for online engineering help and repair for computer networks of all sizes. Progent offers safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to interface to your company's environment without violating system security.
Progent's powerful service database application keeps extensive records describing all service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of support provided to each Progent customer by every Progent consultant. This archive of anomalies and fixes is structured as an easily searchable support database that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with key industry leaders such as Cisco and Microsoft open up other extensive technical support databases and allow priority response from manufacturers' internal support staff with the result that Progent's online consulting experts can come up with the most efficient solutions in the least time.
Remote technical support services provided by Progent to clients in Santa Cruz California include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support professionals offer computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a broad range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to help you company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and indicates a consultant's technical skills at the master level. Cisco CCIEs can resolve the most difficult problems associated with network infrastructure planning, integration, administration, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and coming up with alternate approaches or locating software updates. Cisco CCIEs provide exceptional value since their depth of experience allows them to solve problems rapidly. In common cases, less qualified engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your network by means of state-of-the-art on-line troubleshooting technology in order to perform fast, safe, and economical analysis and remediation.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of connectivity products by providing services that include:
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security services that can enhance the safety of your Windows, Apple macOS and OS X, or Linux network against attacks or help your business to recover rapidly after a serious breach. Security support services available from Progent cover in depth data security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to cover a broad array of computer technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in networks that combine Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Windows or Linux solutions. Progent's group-based methodology for resolving network issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent online assistance resolving anomalies affecting UNIX/Linux systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight series of network management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to execute major projects economically and on time. Progent's special online consulting solutions include:
How Your Santa Cruz Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk staff of seasoned information technology experts gives your customers in Santa Cruz California quick contact with an effective technical support group with years of experience offering telephone-based consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk recognition as a key contributor to business performance, and Progent's aim is to fix and not simply record network problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting staff provides online advanced consulting expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, programming, and training services, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Santa Cruz California remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so that your computer support is proactive and automated. By detecting looming problems before they grow into downtime, system monitoring can ward off stressful and costly service failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that support a variety of platforms.
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Santa Cruz California, Progent's phone-based network support specialists are ready to deliver effective and affordable IT support the moment your business has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Santa Cruz company relies on a regular independent consultant or maintains an in-house organization that know how to deal with common network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to deal with sudden network crises or particularly complex integration projects.
Details of Progent's Remote Computer Support for Santa Cruz California
Progent's phone help, Internet-based repair, system security expertise, and network management services give offices in Santa Cruz California the greatest leverage for your IT investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center services and network management, Progent's professionals can provide your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Santa Cruz California and is also ideal for customers in more remote regions that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a by-the-minute billing plan, so you pay only for the services you use. Progent asks for no minimum charge for phone service and imposes no periodic subscription fee for support services delivered during normal working hours. This saves you from paying big bills for routine fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers help from on-staff specialists who have experience in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core support offerings include system integration, Microsoft Exchange Server expertise, corporate security design, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting expertise in specific business applications. Help offered by the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop source for network generalists and application experts, Progent is able to tailor fast, affordable, and thorough IT solutions that address the specific needs of your company.
- State of the Art Online Connectivity Tools
Secure online connectivity permits Progent's service professionals to see precisely what your users see. This makes it possible to produce quick fixes to issues that might otherwise require a costly onsite visit. State-of-the-art remote access software and experienced technicians combine to enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online support and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for Maximum System Availability
For companies with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-constrained businesses whose workers require immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical experience, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, at the front lines of IT support, executing a wide range of technical projects for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help per minute. Consequently, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no retainer for support services provided during regular business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be forced to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every staff member to every client. The discipline of documenting and organizing service records allows more efficient support and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.