Fast Online Technical Support for Santa Monica California Information Networks
Fast Phone Help for Santa Monica NetworksFor businesses in Santa Monica California, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISSP-certified security experts to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they have the practical background and have access to the advanced tools needed to resolve the majority of network problems rapidly. This lowers immediate costs since solutions accumulate fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding network outages and associated losses due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced remote consulting know-how is especially helpful for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick fixes somehow end up as large tabs. Progent's penchant for solving problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and proven processes which permit the highest degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to connect to your company's system without compromising network security.

Progent's powerful technical support reporting application stores comprehensive documentation for the service that Progent's clients have been provided. Progent's authorized consultants have access to the details of all help delivered to every Progent customer by any engineer. This archive of anomalies and repairs is organized as a quickly accessible support database that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and allow quick access to manufacturers' in-house support staff with the result that Progent's online consulting experts can determine the best resolutions in the least time.

Remote support services offered by Progent to clients in Santa Monica California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or improving your existing organization, identifying or modifying Help Desk Call Center application software to handle the unique requirements of your company, or adding temporary phone support personnel to reinforce your existing Help Desk team during unusually busy scenarios such as software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your customers in Santa Monica California quick contact with an effective network service resource with extensive experience delivering phone consulting and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a major contributor to business efficiency, and Progent's aim is to solve and not just record IT problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff provides phone-based and in-depth consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, customization, and training services, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Santa Monica California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so that your IT support is proactive and automated. By uncovering looming problems before they result in network outages, system monitoring can avoid disruptive and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems based on a variety of platforms.
How Your Santa Monica Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Santa Monica California, Progent's phone-based network support specialists are ready to deliver effective and economical IT help the moment your business requires it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Santa Monica business has a local independent consultant or employs an in-house organization that can deal with typical computer issues, Progentís Microsoft certified consultants can provide an easy and seamless remote expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to deal with sudden system crises or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in Santa Monica California
Progent's online technical help services enable your Santa Monica company to realize the benefits of on-call, expert IT support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic value by becoming more available, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    With most organizations in Santa Monica California, nearby computer support resources, whether made up of freelance consultants or an internal maintenance staff, can deal with the majority of network issues. However, major troubles may strike when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support people. In these instances, Progent's on-call service professionals offer an easy, quick, and budget-friendly way to supplement your local help and to convey valuable information to improve your ability to resolve downstream issues in-house.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller organizations commonly depend on independent freelance consultants. While freelance service people have less overhead than big consulting organizations and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of reserve personnel may force your company to wait for help during an emergency. As your business expands, network downtime and trouble with critical applications become more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup support expertise to make sure your network remains up and running.

  • Build a Scalable Basis for Smooth Expansion
    Companies often start with an IT system implemented on a shoestring budget. Without a robust framework, band-aid repairs can get piled onto a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. These poorly designed systems require careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a system architecture able to provide the stable foundation to meet critical business demands and facilitate future growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller organizations need advice and technical training to navigate through an ever more complicated maze of product options capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is trying to resell a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical background, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, at the front lines of network support, executing a wide variety of IT tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class technical help, but also a consultant with proven approaches for applying technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you owe just for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every staff member to each customer. The practice of detailing and archiving service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



An index of content::

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    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks.

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    For large businesses, Progent can supplement in-house network support staffs by providing extensive experience in supporting key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server help. For the national or worldwide enterprise with branch offices, Progent can perform as a seamless local extension of corporate network management. Progentís enterprise support services include corporate-wide security, online branch office support, network architecture, Sarbox compliance, project management, and top-level service for multiple location network environments based on Enterprise Windows 2003. Progent can provide field engineers and technicians to help with a site move or office move, or a system designer to assist with building or utilizing an Internet Data Center or co-location site.

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    SQL Server 2014 includes significant enhancements in critical areas including speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that works seamlessly across all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite services that include system design, deployment, administration, troubleshooting, and software development services to help businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment.

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  • Technology Consulting Services Dynamics GP Software
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    Microsoft Dynamics GP/Great Plains allows you to grow and manage your business better by offering deep access to decision-driving information and a fast ROI. Dynamics GP confers major productivity benefits such as its ability to extend the presence of your organization, manage your financials, automate financial operations, unify procedures across your company, refine inventory control, enhance order accuracy, expand sales and minimize lead-time, and increase cash flow. Progent can help you set up and manage a reliable, safe server and network foundation to support Great Plains, and can offer expert Microsoft Dynamics GP/Great Plains consultants to make sure you reap the full benefits of your Microsoft Dynamics GP/Great Plains software.

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  • 24 Hour Microsoft Experts Systems Management Server Network Consulting
    Systems Management Server Consultant Services

    Progentís Microsoft certified experts offer small and mid-size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to install important software quickly and reliably to appropriate users, lower software expense and adhere to licensing agreements by determining usage profiles, improve Windows security by improving your knowledge of weak points and by installing targeted patches, manage your external workforce through industry standards independent of connection or geography, and lower operational costs by fully utilizing the administrative capabilities built into Windows. Progentís SMS engineers can show you how to use SMS effectively for automated software and application installation, security patch control, and asset monitoring management including program and hardware inventory.

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  • IT Consultant Microsoft SBS 24-Hour MS Windows Small Business Server Remote Consulting
  • Infor SyteLine CloudSuite ERP Consultant CloudSuite 9.00 Consulting
  • Information Technology Consulting Firepower Cisco Certified On-site Support ASA and PIX
  • Integration Services Microsoft Windows 7 Consulting Services Windows 7 Upgrade
  • Integration Services ProSight Next Generation Endpoint Protection iPhone Security Remote Support Services

  • Google Cloud solutions Engineers
    Google Cloud VM Consulting

    Progent can provide cost-effective online and onsite consulting to help businesses of any size to move all or part of their core IT resources to Google Cloud Platform services. This can save time and hardware costs and allow access to Google's cutting edge machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, architectural design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security strategies.

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  • Meraki Wi-Fi AP Remote Support Meraki Outdoor Wi-Fi Access Point Online Support Services
  • Microsoft CRISC Cybersecurity Onsite Technical Support Emergency Risk Monitoring Consultant Services

  • Software Consulting Services Microsoft Windows 7 Upgrade
    Windows 7 Security Support Outsourcing

    Progent's Microsoft certified consultants offers offsite and onsite support services to help you to administer, support, and repair computers based on Microsoft Windows 7 and can also provide assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, network security, backup and restore, online connectivity, smartphone and tablet integration, Wi-Fi network design, and remote network monitoring.

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  • Microsoft Certified Partner Web Application Security Technology Consulting Services Network Traffic Analysis information Systems Audit
  • Microsoft DPM 2010 Backup Service Computer Consultants Microsoft Expert Offsite Managed Backup Service Engineer

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    Service Reporting On-site Support

    Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each consultant to each client. The practice of detailing and archiving support activity results in more effective support and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

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  • Microsoft Expert Windows 7 Migration Configuration Windows 7 Migration Integration Services
  • Microsoft Experts Consultant Services System Center 2016 and NetApp Integration 24 Hour Integration Support System Center 2016 Business Continuity
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  • Monitoring and Reporting IT Services Urgent Microsoft Experts Operations Manager Network Consulting
  • Network Consultants Windows Server 2016 Multi-domain clusters Windows Server 2016 Fault Domains Integration Services

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    24 Hour Call Center Outsourcing Services IT Consulting

    Progent offers three basic types of Contact Center support including Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco experts gives your clients convenient access to a dependable support group with extensive experience providing phone support and remote access troubleshooting for IT systems based on Microsoft technology. Progent's focus is on giving the support Help Desk a positive reputation as a solid contributor to company productivity. Progent's goal is to fix rather than merely report problems.

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  • Helpdesk Outsourcing Services Configuration
    Support Desk Outsourcing Services Professional

    Progentís Co-managed Help Desk service allows your business to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the top shared professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

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  • Office 365 AD Connect On-site Technical Support Office 365 hybrid solutions for Exchange Network Engineer

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    Meraki Switch IT Services

    Cisco's Meraki MS family of switches are designed for environments ranging from small branches to large campuses. Progent's Cisco-certified consultants offer cost-effective remote consulting to help you to design and implement an efficient network architecture that incorporates Meraki switches, streamline network administration with Meraki's cloud-based management architecture, configure policies to maintain compliance, create and validate a disaster recovery plan, and troubleshoot issues associated with any aspect of your Meraki deployment. Progent can also help your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to build a unified networking infrastructure.

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  • Online Technical Support CentOS Linux, Sun Solaris, UNIX Santa Monica-Brentwood, California Santa Monica-Brentwood, CA Gentoo Linux, Solaris, UNIX Computer Consulting
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  • Onsite Technical Support Microsoft System Center Operations Manager 24-Hour Consultants System Center MOM
  • Open Now Small Business Small Business Outsourcing IT Small Business Networking Consultants
  • Private Cloud Integration Consultants Award Winning Private Cloud Hosting for Virtual Data Centers Services
  • ProSight Remote Server Monitoring IT Consultants Desktop Monitoring Online Support Services
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  • Professionals ProSight Email Spyware Protection ProSight Email Content Filtering Policies Consulting Services
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  • VMware Site Recovery Manager and NetApp Professionals
    VMware Site Recovery Manager Testing Consult

    VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and administer a disaster recovery solution powered by VMware SRM.

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  • SMS Server 2003 Migration Consulting Services SMS Server 2003 Upgrade Professional
  • SPA300 Series IP Phone Support Services 7800 Series IP Phone Remote Support
  • SPS Remote Technical Support Microsoft Office SharePoint Server 2010 Support and Setup

  • Immediate Cisco Architecture Security Consultants
    24/7/365 Network Specialists Cisco CCIE Remote

    Progent's Cisco CCIE network infrastructure experts can assist your business to configure, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone consulting, and CUCM/CallManager software support.

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  • Sun Solaris Consultants Troubleshoot Solaris

  • Juniper SSL Router Technical Support
    Juniper SA Series SSL VPN Compliance Audit

    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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  • Exchange 2003 Upgrade Integration Services
    24 Hour Microsoft Exchange 2003 Upgrade Support

    Progent's certified professionals offer technical support and network consulting services for Microsoft Exchange 2003 Server, Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's migration, configuration, management, and support expertise for Microsoft Exchange Server 2003 include planning, installation, documentation, local and off-site troubleshooting, Help Desk outsourcing, certified security evaluation, and full-service network management outsourcing.

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    Microsoft Certified Online Technical Support

    Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who receive the top customer satisfaction and are afforded the closest working relationship with Microsoft. The understanding, capabilities, and dedication needed to achieve the status of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to offer your company better support for your IT system.

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  • Professionals Exchange Server Migration
    Exchange Migration Consulting Services

    Progent's Microsoft-certified engineers can provide low-cost online and on-premises support to carry out your upgrade to Microsoft Exchange 2010, produce extensive documentation of your upgraded messaging system, train your IT staff and users to get them ramped up rapidly on Microsoft Exchange 2010, and provide continuing administrative services and technical support. Progent can also assist you to migrate from Microsoft Exchange 2010 to Exchange 2013 or Exchange Server 2016.

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  • Top Ranked Expert Microsoft Certified Dynamics GP System Migration Planning Technology Professional Dynamics GP Upgrade Planning Consulting Services
  • Top Ranked Microsoft SBS Computer Consultant Consulting Services Microsoft SBS 2008
  • Top Rated Microsoft Office Communications Server 2007 Setup and Support Integration Presence Awareness
  • Troubleshooting Exchange Online Archiving Microsoft Certified Expert Office 365 and iOS Network Consultant
  • Urgent BlackBerry Redirector Consulting RIM BlackBerry Exchange IT Consultants
  • Urgent Office SharePoint Server 2007 Outsourcing Help and Support SharePoint Server
  • VBA Integration XTML Engineer
  • VirtualPC for macOS Computer Consultants Windows Virtual Desktop for Mac Specialist
  • Windows 8.1 BitLocker Outsource IT After Hours Consulting Windows 8.1 Upgrade
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  • Office SharePoint Server 2007 Integration Support
    SharePoint Server Integration Services

    Progent's Microsoft-certified experts can help you evaluate the economic case for deploying SharePoint 2007, consult with you on the most appropriate edition of SharePoint Portal Server for your application, offer configuration and deployment expertise, help you to install MS SQL Server as a back-end database manager, improve your network infrastructure, integrate your standard and custom application software to work with Microsoft SharePoint Server 2007, design a comprehensive security strategy that includes portal solutions, and provide maintenance and Help Desk support.

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