Fast and Affordable Online Support for Santa Monica Computer Networks
Fast Remote Help for Santa Monica SystemsFor organizations in Santa Monica or anywhere in the state of California, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer exceptional value due to the fact that they have the practical experience and have access to the sophisticated technology necessary to resolve the majority of information system problems rapidly. This reduces immediate expenses since solutions require minimal billable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization saves additionally with indirect expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing model for online help is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike many online service companies, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for billing save you from scenarios where fast fixes somehow end up as major tabs. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of customized technologies and field-tested methodologies which allow the highest level of effectiveness for remote consulting and repair for information systems of any size. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to access your computer system remotely without violating corporate security.

Progent's proven service reporting system stores detailed histories of all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of support provided to each client by any engineer. This database of trouble tickets and fixes is structured as a quickly retrievable support knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit priority response from manufacturers' in-house support staff so Progent's remote consulting experts can determine the best solutions in the least time.

Online technical support services available from Progent to customers in Santa Monica and throughout the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to complete major initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Call Center service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who lack the resources to create an internal Help Desk Call Center but who need fast response from a dependable Call Center with proficient phone support plus the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent reinforcement of your established Call Center staff. Progent's Virtual Call Center can operate as a an escalation option for complex computer system challenges, or be ready in those instances when your other support engineers are too busy.

    Progent's Help Desk team of experienced network professionals gives your clients in Santa Monica or anywhere in the state of California immediate access to an effective network service resource with substantial experience providing telephone-based support and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk perception as a solid enabler of company success, and Progent's goal is to fix instead of just track technical problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting expertise and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Santa Monica, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering looming problems before they grow into downtime, automated monitoring can minimize inconvenient and expensive information system crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems powered by a mix of platforms.
How Your Santa Monica Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Santa Monica or throughout the state of California, Progent's online network support specialists are ready to provide effective and economical system support the moment your business requires it. More than 15 years of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Santa Monica business deals with a local freelance consultant or maintains a full time IT staff that know how to handle ordinary computer problems, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with sudden network emergencies or especially challenging integration projects.

Benefits of Progent's IT Support for Offices in Santa Monica
Progent's online network troubleshooting services allow your Santa Monica business to enjoy the benefits of on-call, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your information system will derive added business value by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    With most businesses in Santa Monica and throughout California, nearby computer support resources, whether made up of independent consultants or a full-time IT staff, can resolve typical network problems. On the other hand, major troubles may spring up when your regular resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your usual service technicians. In these instances, Progent's on-call service professionals give you a convenient, quick, and affordable solution to augment your regular resources and to transfer valuable information to increase your capability to resolve downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller companies often rely on individual freelance consultants. Although independent service people carry less overhead than larger service firms and can often charge marginally less, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your network grows, system unavailability and trouble with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup support expertise to make sure your network stays available.

  • Build a Scalable Basis for Seamless Growth
    Organizations often start with an information architecture implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes often get thrown onto a shaky foundation. As a company grows, reliability and expandability issues can impede the success of the business. These badly designed systems require careful analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a network architecture able to deliver the stable foundation to handle current business requirements and facilitate future expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller offices require guidance and technical education to navigate through an ever more complicated maze of technology options available for promoting business growth and improving productivity. They hardly need a computer consultant who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is designed around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match technical consulting with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.