Immediate Remote Help for Santa Monica Information Networks
Urgent Remote Help for Santa Monica NetworksFor companies in Santa Monica or anywhere in California, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts offer excellent value because they have the real-world experience and have access to the sophisticated technology necessary to resolve the majority of information system issues quickly. This reduces direct expenses since service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company saves additionally with incidental expenses by minimizing or eliminating system outages and associated costs due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote consulting experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike typical online support firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at handling problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized technologies and field-proven processes that permit the maximum level of effectiveness for remote consulting and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to communicate with your company's computer system without breaching system security.

Progent's advanced technical support database system maintains thorough documentation for the service that Progent's clients have been provided. Progent's authorized engineers have access to the details of services delivered to every Progent customer by every Progent consultant. This database of trouble tickets and fixes is organized as a quickly searchable proprietary database that allows Progent's remote technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other extensive support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to find optimal solutions quickly.

Online support available from Progent to companies in Santa Monica and throughout the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. The ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology programs. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top PSA tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center staff of seasoned information technology consultants provides your computer users in Santa Monica or anywhere in the state of California instant contact with a large technical support group with substantial experience offering phone support and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a crucial contributor to company productivity, and Progent's intent is to resolve rather than merely report network problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts staff can supply online professional engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Santa Monica, or anywhere in the state of California, online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By spotting potential problems before they expand into full-scale emergencies, automated monitoring can ward off disruptive and expensive information system crises. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that support a variety of operating systems.
How Your Santa Monica Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Santa Monica or anywhere in the state of California, Progent's phone-based network support engineers are ready to deliver professional and economical system support the moment your company needs it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to fix IT problems rapidly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Santa Monica office works with a regular independent support technician or maintains a full time organization that know how to handle the majority of network problems, Progentís Microsoft certified engineers are available to provide an easy and transparent remote extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to deal with sudden network emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Services for Santa Monica
Progent's online help, remote troubleshooting, system security consulting, and network administration services give offices in Santa Monica or anywhere in the state of California unparalleled leverage for your support investment. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's experts can provide your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT knowledge, refined support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.