Fast and Affordable Remote Troubleshooting for Santa Monica Information Networks
Urgent Online Help for Santa Monica SystemsFor businesses in Santa Monica or anywhere in California, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the assistance of CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.

Progent's online support experts provide excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to solve the majority of network issues quickly. Efficient support reduces direct costs because solutions require fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating network outages and associated costs due to business disruption, upset clients, idle employees, and de-focused management. Progent's extensive online technical support know-how is particularly important for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical online support companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from scenarios where speedy. minor repairs somehow turn into major invoices. Progent's penchant for handling problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and proven processes that allow the highest degree of effectiveness for remote consulting and repair for information systems of any size. Progent provides secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to access your company's network remotely without violating system security.

Progent's powerful customer support reporting system stores thorough histories of the service that Progent's customers have received. Progent's staff engineers have access to the records of assistance provided to each Progent customer by any Progent engineer. This database of anomalies and repairs is organized as an easily accessible internal knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available additional vast technical databases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service experts are able to arrive at optimal resolutions in the least time.

Online technical support services offered by Progent to businesses in Santa Monica and throughout the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight line of network management outsourcing services addresses all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting services can support you in creating an effective new Help Desk Call Center or revamping your established one, selecting or modifying Help Desk application software to address the unique demands of your company, or providing occasional phone support staff to reinforce your existing Call Center group to handle high-demand situations such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned information technology experts offers your computer users in Santa Monica or anywhere in the state of California rapid contact with a dependable technical support group with extensive experience offering telephone-based consulting and online repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a crucial driver of business efficiency, and Progent's goal is to fix and not merely document IT issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth consulting support and training in special business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Santa Monica, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your IT support is proactive and automated. By anticipating potential issues before they cause crashes, proactive monitoring can head off stressful and costly service crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems based on a combination of operating systems.
How Your Santa Monica Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Santa Monica or anywhere in the state of California, Progent's online network support specialists are ready to provide effective and economical IT support the instant your company needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Santa Monica business deals with a local freelance support technician or employs a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to fix unexpected system crises or particularly challenging integration problems.

Benefits of Progent's IT Support for Businesses in Santa Monica
Progent's remote support services enable your Santa Monica company to enjoy the advantages of immediate, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will acquire greater business worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most businesses in Santa Monica or anywhere in California, nearby computer service resources, whether made up of freelance consultants or an in-house maintenance staff, can solve typical technical problems. On the other hand, IT crises sometimes spring up when local resources are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your onsite service technicians. In these instances, Progent's online support specialists provide a convenient, fast, and economical way to augment your regular resources and to transfer useful information to improve your ability to deal with downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses often rely on independent freelance consultants. While independent consultants have less internal costs than big service organizations and can often charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of reserve personnel may require your business to wait for help during an IT crisis. As your network grows, network unavailability and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service experts to insure your network stays available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically start with an information system created on a shoestring budget. Without a scalable framework, band-aid fixes can get thrown onto a weak foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. These poorly built systems need careful assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a system infrastructure able to deliver the stable foundation to meet vital business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller companies need advice and technical education to navigate through an increasingly complex array of product alternatives available for promoting business success and improving efficiency. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product selling can result in a situation where the recommended solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match IT consulting with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical experience, refined remote support tools, and understanding of enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry background, at the forefront of IT support, executing a wide variety of IT projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This ensures that you get not just expert technical capability, but also a consultant with proven methods for using technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you are billed only for delivered support. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be tempted to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation transmitted by each consultant to every client. The discipline of documenting and organizing support records results in more efficient service and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.