Fast and Affordable Online Help for Santa Monica California Information Networks
Immediate Online Technical Support for Santa Monica NetworksFor companies in Santa Monica California, Progent provides online technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISSP-qualified security experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional value due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to resolve most network issues quickly. This lowers immediate costs because service calls require minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company saves even more in incidental costs by minimizing or avoiding system outages and associated costs due to business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced remote technical support experience is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. Unlike typical online support firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with situations where fast fixes somehow turn into substantial invoices. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven processes that permit the maximum degree of efficiency for remote help and repair for IT networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to communicate with your company's computer system without breaching network security.

Progent's proven customer support database system maintains extensive records of the service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of services provided to every Progent client by any consultant. This archive of trouble tickets and repairs is stored as a readily searchable support knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft make available other massive technical databases and allow fast access to vendors' internal support staff so Progent's remote consulting specialists can come up with the best solutions quickly.

Online support services available from Progent to companies in Santa Monica California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions used by many of the world's top enterprises. The ProSight series of outsourced network management services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete major initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of experienced information technology professionals offers your workers in Santa Monica California quick access to an efficient support group with years of experience providing telephone-based help and remote diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a major enabler of business efficiency, and Progent's aim is to solve and not simply record IT issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based advanced engineering support and education in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Santa Monica California remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they cause downtime, proactive monitoring can head off disruptive and expensive service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems based on multiple OS platforms.
How Your Santa Monica Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Santa Monica California, Progent's online computer support engineers are ready to provide expert and economical system support the instant your organization requires it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve computer problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Santa Monica business has a local independent support technician or employs a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the experience to deal with unexpected system crises or especially complicated integration problems.

Details of Progent's Online Network Support for Santa Monica California
Progent's online help, Internet-based troubleshooting, system security expertise, and system administration services offer companies in Santa Monica California the greatest leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the expense and hassle of running a full-service internal IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned support software, and familiarity with corporate IT allow offices to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the forefront of network support, performing a wide range of technical projects for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This means that you get not just world-class technical skills, but also a consultant with field-tested approaches for using computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be forced to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each consultant to every customer. The practice of documenting and organizing service activity results in more effective support and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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