Fast Online Technical Support for Santa Monica California Information Networks
For businesses in Santa Monica California, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISSP-certified security experts to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers offer exceptional leverage due to the fact that they have the practical background and have access to the advanced tools needed to resolve the majority of network problems rapidly. This lowers immediate costs since solutions accumulate fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding network outages and associated losses due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced remote consulting know-how is especially helpful for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick fixes somehow end up as large tabs. Progent's penchant for solving problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and proven processes which permit the highest degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to connect to your company's system without compromising network security.
Progent's powerful technical support reporting application stores comprehensive documentation for the service that Progent's clients have been provided. Progent's authorized consultants have access to the details of all help delivered to every Progent customer by any engineer. This archive of anomalies and repairs is organized as a quickly accessible support database that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and allow quick access to manufacturers' in-house support staff with the result that Progent's online consulting experts can determine the best resolutions in the least time.
Remote support services offered by Progent to clients in Santa Monica California include:
Authorized Windows Support
Progent's Microsoft-certified remote support experts can provide computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to help your business to deploy, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs can deal with the most stubborn challenges associated with network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and developing workarounds or locating program patches. Cisco CCIEs offer excellent cost-effectiveness since their deep experience allows them to solve problems quickly. In typical cases, less experienced consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your network by means of sophisticated remote troubleshooting technology to perform efficient, secure, and affordable analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs offer consulting for all of Cisco's market leading family of connectivity devices. Cisco infrastructure support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless APs deployment support, Cisco wireless controllers support Services, Cisco VPN Consulting help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can strengthen the defenses of your Windows, macOS and OS X, Linux environment against attacks or help your business to clean up quickly after a serious penetration. Security consulting services available from Progent include: thorough network security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; configuring firewalls; establishing secure techniques for remote and mobile access; protecting your email infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help companies of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for restoring services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a wide range of computer technologies such as system architecture, messaging solutions, system and operational security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux-based environments. Progent's team-oriented methodology for solving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Santa Monica Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or improving your existing organization, identifying or modifying Help Desk Call Center application software to handle the unique requirements of your company, or adding temporary phone support personnel to reinforce your existing Help Desk team during unusually busy scenarios such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your customers in Santa Monica California quick contact with an effective network service resource with extensive experience delivering phone consulting and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a major contributor to business efficiency, and Progent's aim is to solve and not just record IT problems.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts staff provides phone-based and in-depth consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, customization, and training services, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Santa Monica California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so that your IT support is proactive and automated. By uncovering looming problems before they result in network outages, system monitoring can avoid disruptive and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems based on a variety of platforms.
To contact Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Santa Monica California, Progent's phone-based network support specialists are ready to deliver effective and economical IT help the moment your business requires it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Santa Monica business has a local independent consultant or employs an in-house organization that can deal with typical computer issues, Progentís Microsoft certified consultants can provide an easy and seamless remote expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to deal with sudden system crises or especially complicated integration projects.
Advantages of Progent's IT Support for Offices in Santa Monica California
Progent's online technical help services enable your Santa Monica company to realize the benefits of on-call, expert IT support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic value by becoming more available, efficient, and protected. Benefits to your company include:
- Convenient virtual extension of your on-site support resources
With most organizations in Santa Monica California, nearby computer support resources, whether made up of freelance consultants or an internal maintenance staff, can deal with the majority of network issues. However, major troubles may strike when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support people. In these instances, Progent's on-call service professionals offer an easy, quick, and budget-friendly way to supplement your local help and to convey valuable information to improve your ability to resolve downstream issues in-house.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller organizations commonly depend on independent freelance consultants. While freelance service people have less overhead than big consulting organizations and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of reserve personnel may force your company to wait for help during an emergency. As your business expands, network downtime and trouble with critical applications become more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup support expertise to make sure your network remains up and running.
- Build a Scalable Basis for Smooth Expansion
Companies often start with an IT system implemented on a shoestring budget. Without a robust framework, band-aid repairs can get piled onto a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. These poorly designed systems require careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a system architecture able to provide the stable foundation to meet critical business demands and facilitate future growth.
- Work with Solution Providers Rather Than Product Vendors
Smaller organizations need advice and technical training to navigate through an ever more complicated maze of product options capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is trying to resell a certain vendor's products. Network support and product sales can lead to a situation where the recommended
solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match technical consulting with the best interests of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical background, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, at the front lines of network support, executing a wide variety of IT tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class technical help, but also a consultant with proven approaches for applying technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you owe just for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every staff member to each customer. The practice of detailing and archiving service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.