Fast Remote Technical Support for Santa Monica California IT Networks
Immediate Phone Support for Santa Monica NetworksFor companies in Santa Monica California, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve most information system problems rapidly. Efficient support reduces direct expenses since solutions require fewer billable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your company benefits even more with incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is especially valuable for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are charged only for the services that you receive. In contrast to typical online service firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid scenarios where fast repairs somehow turn into big invoices. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and field-proven processes which promote the highest level of effectiveness for online consulting and troubleshooting for IT systems of any size. Progent's remote service group can connect to your computer system without violating system security.

Progent's advanced technical support database application stores comprehensive documentation describing the service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of assistance rendered to every Progent customer by every engineer. This archive of trouble tickets and fixes is structured as an easily exploitable internal knowledge base that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft open up additional extensive technical databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts can find optimal solutions promptly.

Remote support services available from Progent to companies in Santa Monica California include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of outsourced network management services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing tools for performing common time-consuming tasks. These can include health monitoring, update management, automated remediation, endpoint configuration, backup and restore, A/V defense, secure remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your designated IT personnel and your Progent technical consultant so potential issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth reporting tools created to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup processes and enable transparent backup and fast recovery of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user error, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected application and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be used as this added means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may register multiple validation devices. For more information about Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Help Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Shared Service Desk provides a seamless supplement to your core support resources. End user interaction with the Help Desk, provision of support, problem escalation, trouble ticket generation and updates, performance metrics, and maintenance of the support database are cohesive regardless of whether incidents are taken care of by your corporate network support resources, by Progent, or both. You have unrestricted versatility to expand or reduce your part of IT support work as circumstances demand. Progent provides initial installation and provisioning of the professional services automation software as well as workflow documentation, testing and education. For details about ProSight Co-Managed Support, see ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT system. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business projects and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center team of seasoned network consultants offers your clients in Santa Monica California instant access to an effective support group with years of experience delivering phone help and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a key enabler of business success, and Progent's aim is to resolve rather than merely annotate IT problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Team offers remote professional consulting expertise and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. For more information on Progent's expertise, customization, and education services, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center2, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Santa Monica California online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune SCOM to accommodate your business so your network support is proactive and automated. By spotting possible trouble spots before they evolve into downtime, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that support a mix of platforms.
How Your Santa Monica Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Santa Monica California, Progent's online computer support engineers are ready to deliver professional and affordable IT support the moment your organization needs it. Over 20 years of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve network problems rapidly while avoiding the expense and lost time associated with in-person support visits.

Even if your Santa Monica office has a regular freelance support technician or employs an in-house IT staff that know how to handle day-to-day network problems, Progent's Microsoft certified consultants can offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to fix sudden network crises or particularly challenging integration problems.

Features of Progent's Remote Computer Support for Santa Monica California
Progent's phone support, Internet-based repair, system security expertise, and system administration services offer businesses in Santa Monica California unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk support and network management, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT knowledge, refined support software, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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