For small and midsize companies located in Santa Monica or anywhere in the state of California, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the services of CISA and CISM-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's remote support engineers represent excellent value because they have the real-world background and the advanced technology to solve most network problems rapidly. Efficient support lowers direct expenses since service calls require fewer chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company saves even more in incidental expenses by minimizing or eliminating network outages and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to many online support organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid scenarios where speedy. minor solutions somehow turn into big invoices. Progent's penchant for dealing with problems quickly translates into your company spending less cash.
Progent's Online Service Technologies
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies which permit the highest level of efficiency for remote engineering help and troubleshooting for small company information systems. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity permits the consultants of Progent's online support team to communicate with your computer system without compromising corporate security.
Progent's highly evolved service reporting system includes extensive histories describing the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of services provided to each client by every engineer. This database of problems and resolutions is structured as an easily searchable support knowledge base that permits Progent's remote technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's remote service specialists can determine the most efficient solutions quickly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Santa Monica or anywhere in California or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's online support engineers offer certified skills in a comprehensive array of products and technologies. This wide range of technical skills permits Progent's consultants to tackle practically any emergency likely to crop up in a small or midsize company information system. Credentials held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
To help businesses with mixed-operating system environments, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote technical services Offered by Progent to customers in Santa Monica and anywhere in the state of California include:
Additional Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a broad range of computer technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows integration, VMware products for server economization and simplified administration, and migration from older systems to the latest MS Windows or Linux-based environments. Progent's team-based methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and certifies an individual's networking skills at the expert level. CCIEs know how to deal with the most intractable challenges occurring in network infrastructure planning, installation, maintenance, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or locating program patches. Cisco CCIEs offer excellent value since their deep experience allows them to solve the most difficult problems quickly. In common cases, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make CCIEs available to help small and medium sized businesses. Progent offers fast phone access to a CCIE so your company can get urgent support for complex network issues that are lowering business productivity but are not within the scope of your ordinary computer maintenance personnel. Progent's CCIE support experts can connect to your computer system by means of state-of-the-art on-line troubleshooting tools in order to provide fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular family of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus VPN solutions.
Authorized MS Windows Experts
Progent's Microsoft-expert online service experts can deliver network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and deployment,
Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a full range of online desktop support services including Windows 7 integration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your business to recover rapidly following a serious penetration. Security consulting services available from Progent include: thorough security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; installing firewalls; designing secure techniques for remote and mobile connectivity; defending your email system against spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that combine on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent offers the services of seasoned online consulting professionals for special projects that small companies frequently need. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Santa Monica Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Call Center support programs for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk services are well suited for smaller companies who don't have the budget to create an internal Call Center but who need fast communication with a dependable Help Desk with professional phone assistance plus the technical depth to escalate complex tasks to high-level engineers.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your current organization, identifying or modifying Help Desk application software to meet the unique needs of your corporation, or providing occasional phone support staff to reinforce your internal Help Desk team to handle unusually busy events such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned network consultants provides your clients in Santa Monica or anywhere in the state of California fast access to a large technical support group with years of experience providing phone help and online repair service for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center recognition as a crucial driver of company productivity, and Progent's target is to resolve and not just annotate technical issues.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff can supply phone-based professional engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft business applications including CRM, Office Project, MS Word, and MS Excel. To learn additional information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac professionals can promote the artistic elements of Mac systems by providing remote help support and education in graphics, sound, and video. Progent's consultants offer help in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio or video or establishing an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Santa Monica, or anywhere in the state of California, remote network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so that your IT maintenance is proactive and automated. By uncovering looming trouble spots before they evolve into full-scale emergencies, proactive monitoring can head off disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks based on a variety of OS platforms.
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive, Suite 300
||Anaheim Network Support Services
||468 N Camden Dr. #200
Beverly Hills, 90210
||Beverly Hills Network Support Services
||2102 Business Center Dr
||Irvine Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, 90266
||Manhattan Beach Network Support Services
||27201 Puerta Real, Suite 300
Mission Viejo, 92691
||Mission Viejo Network Support Services
||Ontario Airport Center, 337 N. Vineyard Avenue, Suite 400
||Ontario Network Support Services
||1055 E Colorado Blvd, 5th Floor
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, 91403
||Sherman Oaks Network Support Services