For small businesses in Santa Monica California, Progent provides support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security design and business continuity planning.
Progent's remote support engineers offer exceptional leverage because they have the real-world background and the sophisticated technology to resolve most information system issues rapidly. This reduces direct costs because solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing model for remote help is structured to get the most out of your network support investment. Progent charges per minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote service organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where quick repairs manage to turn into big bills. Progent's penchant for handling technical issues efficiently results in your company saving cash.
Progent's Online Service Technologies
Through years of experience, Progent has fine tuned an array of customized tools and proven processes that permit the highest degree of efficiency for remote engineering help and troubleshooting for small company information systems. Progent offers protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your company's system remotely without violating system security.
Progent's highly evolved customer support database system keeps extensive histories of all support that Progent's clients have received. Progent's team consultants have access to the details of support rendered to each client by every Progent consultant. This history of trouble tickets and solutions is organized as an easily retrievable internal knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to other extensive technical databases and allow quick access to vendors' internal product engineers so Progent's online service experts can find the best solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Santa Monica California or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's remote technical service professionals have credentials in an extensive set of products and technologies. This breadth of IT skills permits Progent's consultants to address virtually any emergency that may take place in a small business information system. Certifications held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Associate.
To support businesses with mixed-OS networks, Progent also provides the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote support Offered by Progent to customers in Santa Monica include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad spectrum of information technology including network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving problems within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and certifies an individual's networking skills at the expert level. CCIEs can handle even the most intractable problems occurring in network infrastructure design, deployment, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and developing workarounds or identifying program patches. CCIEs provide excellent cost-effectiveness since their depth of expertise allows them to fix the most complex problems rapidly. In common cases, less seasoned consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make CCIEs available to support small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so your company can receive timely assistance for complex network infrastructure problems that are crippling business productivity but are beyond the experience of your local network maintenance providers. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using advanced remote support tools in order to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular family of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support experts can deliver computer system problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote desktop consulting and support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recover rapidly after a serious penetration. Security consulting services available from Progent include: comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize local resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for special projects that small businesses often need. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Santa Monica California Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk support alternatives for small businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are ideal for smaller businesses who don't have the resources to create an internal Help Desk but who require fast communication with a reliable Help Desk Call Center with professional phone assistance as well as the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting support can support you in creating an effective new Call Center or enhancing your current organization, selecting or customizing Call Center application software to meet the unique needs of your business, or providing occasional phone support staff to work with your existing Help Desk team during demanding events like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of seasoned information technology experts gives your clients in Santa Monica California quick contact with a reliable support resource with extensive experience delivering telephone-based help and online repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a major contributor to company efficiency, and Progent's policy is to solve rather than just record network problems.
Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Team can supply remote and in-depth engineering support and training in key application fields including ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications including CRM, MS Office Project, Office Word, and MS Excel. To read additional information on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the creative facets of Apple Mac systems by delivering remote consulting services and training in graphics, audio, and video. Progent's support professionals can provide assistance in a large selection of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio/video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Santa Monica California remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your business so that your network support is proactive and automated. By spotting possible trouble spots before they cause downtime, automated monitoring can ward off inconvenient and expensive service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on a mix of OS platforms.
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services