For small companies in Santa Monica or anywhere in the state of California, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online technical support services represent excellent leverage because they have the practical experience and the sophisticated technology to solve most information system issues rapidly. This lowers immediate costs since solutions take up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives.
Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you are charged only for the support that you actually get. Unlike many online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where quick repairs manage to turn into substantial bills. Progent's skill at dealing with technical issues efficiently translates into your company spending less cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned a set of customized technologies and proven processes which ensure the highest level of effectiveness for online help and repair for small and midsize business information systems. Progent provides protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your environment remotely without violating corporate security.
Progent's powerful service database application stores detailed records for all service that Progent's customers have been provided. Progent's authorized engineers have access to the records of all help rendered to every customer by every engineer. This database of trouble tickets and solutions is organized as an easily retrievable internal knowledge base that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft permit access to additional vast technical support databases and permit quick response from manufacturers' internal product engineers so Progent's remote service experts are able to arrive at the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Santa Monica or anywhere in California or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's phone-based support engineers possess certified skills in a comprehensive set of disciplines. This breadth of IT skills enables Progent's consultants to tackle practically any problem likely to occur in a small or midsize company information system. Credentials held by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help customers with mixed-platform environments, Progent also offers access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services provided by Progent to customers in Santa Monica and throughout the state of California include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of information technology such as system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and transitioning from older applications to the latest MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency online help for troubleshooting problems affecting UNIX/Linux systems based on leading variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network consultants, and indicates a person's networking skills at the expert level. CCIEs know how to handle even the most difficult problems associated with network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep experience permits them to solve even the most complex problems rapidly. In many instances, less experienced engineers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone access to a Cisco-qualified CCIE so your company can get urgent assistance for severe network problems that are hurting business productivity but are outside the scope of your local computer maintenance providers. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of the latest on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's market leading selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Certified MS Windows Expertise
Progent's Microsoft-premier online service engineers offer computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint Server application development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of online PC desktop support including Microsoft Windows 7 migration help, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of system protection solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to recuperate quickly following a serious penetration. Security services available from Progent cover in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious assaults; installing firewalls; establishing safe mechanisms for remote and mobile access; guarding your email system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help organizations of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small businesses frequently need. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to complete major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Santa Monica Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are designed for small organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who want quick communication with an effective Help Desk with professional phone support plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Virtual Call Center is intended for larger companies and operates as a seamless addition to your existing Helpdesk team. Progent's Virtual Help Desk can operate as an escalation resource to resolve the toughest technical issues, or be ready in hectic instances when your other support engineers are swamped.
Progent's Help Desk consulting support can support you in building an effective new Call Center or enhancing your established organization, evaluating or customizing Help Desk software to meet the special needs of your business, or providing occasional online personnel to supplement your in-house Help Desk Call Center group during demanding scenarios like software transitions, major upgrades, or installing new applications.
Progent's Call Center staff of experienced information technology professionals gives your workers in Santa Monica or anywhere in the state of California rapid access to an effective support group with extensive background providing phone support and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to business efficiency, and Progent's policy is to solve and not merely annotate IT problems.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online and in-depth engineering expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft applications such as CRM, Project, MS Office Word, and Microsoft Office Excel. To find out more about Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac professionals can support the imaginative facets of Mac systems by delivering remote help services and education in graphics, audio, and motion video. Progent's consultants offer help in a large selection of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as capturing or digitizing audio/video or configuring an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Santa Monica, or anywhere in the state of California, remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your IT maintenance is proactive and automated. By anticipating looming issues before they cause full-scale emergencies, system monitoring can head off disruptive and expensive service failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a combination of operating systems.
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services