For small companies in Santa Monica or anywhere in the state of California, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online technical support services represent excellent leverage because they have the practical experience and the sophisticated technology to solve most information system issues rapidly. This lowers immediate costs since solutions take up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives.
Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you are charged only for the support that you actually get. Unlike many online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where quick repairs manage to turn into substantial bills. Progent's skill at dealing with technical issues efficiently translates into your company spending less cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned a set of customized technologies and proven processes which ensure the highest level of effectiveness for online help and repair for small and midsize business information systems. Progent provides protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your environment remotely without violating corporate security.
Progent's powerful service database application stores detailed records for all service that Progent's customers have been provided. Progent's authorized engineers have access to the records of all help rendered to every customer by every engineer. This database of trouble tickets and solutions is organized as an easily retrievable internal knowledge base that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft permit access to additional vast technical support databases and permit quick response from manufacturers' internal product engineers so Progent's remote service experts are able to arrive at the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Santa Monica or anywhere in California or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's phone-based support engineers possess certified skills in a comprehensive set of disciplines. This breadth of IT skills enables Progent's consultants to tackle practically any problem likely to occur in a small or midsize company information system. Credentials held by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help customers with mixed-platform environments, Progent also offers access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services provided by Progent to customers in Santa Monica and throughout the state of California include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of information technology such as system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and transitioning from older applications to the latest MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency online help for troubleshooting problems affecting UNIX/Linux systems based on leading variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network consultants, and indicates a person's networking skills at the expert level. CCIEs know how to handle even the most difficult problems associated with network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep experience permits them to solve even the most complex problems rapidly. In many instances, less experienced engineers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone access to a Cisco-qualified CCIE so your company can get urgent assistance for severe network problems that are hurting business productivity but are outside the scope of your local computer maintenance providers. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of the latest on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's market leading selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Certified MS Windows Expertise
Progent's Microsoft-premier online service engineers offer computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server design,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of remote desktop support services such as Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISSP and ISSAP security engineers offer a range of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to recover quickly following a damaging penetration. Security consulting services available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious assaults; configuring firewalls; building secure techniques for off-site and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help companies of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses often request. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special fields of information technology allows clients to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Santa Monica Business Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk programs for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller companies who don't have the resources to build and maintain an internal Help Desk Call Center but who want fast response from an effective Call Center with professional phone support as well as the available expertise to escalate complex problems to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a transparent reinforcement of your established Helpdesk team. Progent's Virtual Help Desk can serve as an escalation alternative to handle the most difficult network issues, or be available in those situations when your other resources are overwhelmed.
Progent's Help Desk consulting services can guide you in building an effective new Call Center or enhancing your existing one, selecting or modifying Call Center application software to handle the particular requirements of your business, or providing temporary phone support staff to supplement your internal Help Desk Call Center resources during high-demand events such as software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk team of veteran network experts offers your computer users in Santa Monica or anywhere in the state of California immediate access to a reliable network service resource with extensive experience providing phone support and online repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk recognition as a crucial enabler of company success, and Progent's aim is to fix and not simply document technical problems.
Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team can supply remote advanced engineering expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To find out additional information on Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can support the imaginative components of Macintosh systems by delivering phone-based consulting support and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio/video or building an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Santa Monica, or anywhere in the state of California, remote computer system monitoring services powered by MS Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By detecting possible trouble spots before they expand into downtime, automated monitoring can minimize inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems based on a variety of platforms.
To contact Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services