For small and midsize businesses located in Santa Monica California, Progent offers technical support for networks based on UNIX or Linux or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's remote technical support services represent excellent leverage because they have the practical background and the sophisticated tools to resolve the majority of network issues quickly. Efficient support reduces immediate costs because solutions take up a smaller number of chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing model for online help is structured to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike typical online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent situations where quick fixes manage to turn into big invoices. Progent's penchant for disposing of technical issues efficiently translates into your company spending less cash.
Progent's Remote Support Technologies
Over time, Progent has fine tuned a collection of customized tools and proven methodologies that ensure the highest degree of effectiveness for remote engineering help and repair for small business computer systems. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to communicate with your system remotely without compromising system security.
Progent's advanced service reporting system includes detailed documentation for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of support provided to every customer by every engineer. This database of problems and responses is structured as a quickly exploitable proprietary database that allows Progent's remote technical engineers to share their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft permit access to additional extensive technical databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote service experts can come up with optimal solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Santa Monica California or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's phone-based technical service experts possess credentials in an extensive set of technologies. This broad range of technical skills allows Progent's consultants to tackle almost any emergency likely to occur in a small or midsize business network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support companies with mixed-platform networks, Progent also offers the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Remote technical services Offered by Progent to small businesses in Santa Monica include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad range of information technology such as system architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and simplified management, and transitioning from legacy applications to the latest MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency online assistance for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking consultants, and validates a person's networking skills at the expert level. Cisco qualified CCIEs can resolve the most intractable challenges encountered in network planning, integration, management, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent value because their deep experience allows them to resolve even the most difficult problems rapidly. In common instances, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can get urgent help for severe network infrastructure issues that are hurting business productivity but are outside the experience of your ordinary IT maintenance resources. Progent's CCIE consultants can tie into your network via sophisticated on-line troubleshooting technology in order to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus VPN products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers offer computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can help your company with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and configuration,
Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of online desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM and CISSP network security consultants can provide a variety of security solutions to improve the protection of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help you to recuperate rapidly after a serious breach. Security support services offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile communication; guarding your email infrastructure from spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize physical resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of world-class online consulting experts for special projects that small companies frequently request. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables customers to complete major projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Santa Monica California Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center services are ideal for small businesses who lack the budget to create an in-house Help Desk Call Center but who want quick communication with a reliable Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex tasks to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting support can support you in creating an effective new Call Center or improving your current organization, identifying or modifying Call Center application software to handle the particular requirements of your business, or providing temporary online personnel to work with your in-house Help Desk Call Center resources to deal with high-demand events such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk staff of experienced network consultants provides your customers in Santa Monica California immediate communication with a large support resource with extensive experience providing telephone-based consulting and remote repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a solid driver of business productivity, and Progent's goal is to solve rather than just track technical issues.
Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group offers online professional consulting expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as CRM, MS Office Project, Microsoft Office Word, and Excel. For more information about Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac consultants can nurture the creative elements of Mac computing by offering phone-based consulting support and education in graphics, sound, and video. Progent's consultants offer help in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects such as capturing or digitizing audio/video or putting together an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Santa Monica California online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your network maintenance is proactive and automated. By anticipating possible issues before they evolve into downtime, proactive monitoring can ward off inconvenient and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that incorporate a mix of OS platforms.
To contact Progent about urgent online help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services