For small and midsize companies located in Santa Monica or anywhere in the state of California, Progent provides technical support for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online support engineers represent exceptional value due to the fact that they have the practical experience and the sophisticated technology to resolve most network problems quickly. Efficient support reduces direct costs since service calls require fewer billable minutes. Online support also avoids the cost of sending an engineer to your location. Your organization benefits even more in indirect costs by minimizing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing policy for online help is designed to get the most out of your network support dollar. Progent charges per minute for phone consulting, so you are charged just for the support that you actually get. Unlike typical remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate scenarios where speedy. minor solutions manage to turn into large invoices. Progent's penchant for handling technical issues efficiently results in your company spending less money.
Progent's Online Service Technologies
Over time, Progent has refined an arsenal of optimized technologies and field-proven processes that promote the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to interface to your environment without compromising system security.
Progent's advanced technical support reporting application includes thorough documentation for all support that Progent's clients have received. Progent's authorized engineers have the benefit of the history of services provided to every Progent client by any consultant. This database of issues and fixes is structured as an easily retrievable proprietary database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service experts can determine the most efficient solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Santa Monica or anywhere in California or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's phone-based consulting professionals offer certified skills in a comprehensive array of technologies. This broad range of technical skills enables Progent's engineers to handle virtually any emergency that may occur in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help businesses with mixed-OS environments, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based services provided by Progent to small businesses in Santa Monica and anywhere in the state of California include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of computer technology including network architecture, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent phone-based help for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and validates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most intractable challenges surrounding network planning, integration, administration, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with IOS network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience enables them to fix the most complex problems rapidly. In typical instances, less seasoned engineers can wrestle for hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide quick phone contact with a CCIE so you can get urgent assistance for serious network infrastructure problems that are crippling worker efficiency but are beyond the experience of your local computer maintenance group or consultant. Progent's Cisco CCIE engineers can tie into your network using advanced remote support tools in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
Certified Windows Support
Progent's Microsoft-premier online service professionals offer computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of remote PC desktop support including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP and ISSAP security consultants offer a range of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or help you to clean up rapidly after a serious penetration. Security services available from Progent cover thorough security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious attacks; configuring firewalls; establishing secure architectures for remote and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for contract projects that small companies often need. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Santa Monica Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk service options for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center services are well suited for smaller businesses who lack the budget to assemble and manage an in-house Call Center but who need fast response from a reliable Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk Call Center or revamping your current organization, evaluating or enhancing Help Desk software to address the special requirements of your company, or adding temporary phone support personnel to supplement your internal Call Center group to handle demanding situations like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk team of experienced information technology experts offers your clients in Santa Monica or anywhere in the state of California quick communication with an efficient network service resource with years of background delivering phone support and remote diagnostics for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a significant enabler of business performance, and Progent's policy is to resolve instead of simply record technical problems.
Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team offers phone-based advanced engineering support and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for popular Microsoft business applications including CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To learn more information concerning Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can support the artistic elements of Apple Mac computing by delivering phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs such as capturing or digitizing audio/video or configuring an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Santa Monica, or anywhere in the state of California, online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your environment so your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they expand into full-scale emergencies, system monitoring can head off inconvenient and expensive network failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems based on a combination of OS platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services