For small and midsize businesses in Santa Monica or anywhere in California, Progent offers technical support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP-accredited security consultants to handle high-level security design and business continuity planning.
Progent's online technical support services offer excellent value due to the fact that they have the practical experience and the sophisticated tools to resolve most network issues rapidly. Efficient support reduces immediate costs because solutions take up fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's billing model for online help is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are charged exclusively for the support that you receive. In contrast to many remote service organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where quick repairs somehow turn into large tabs. Progent's penchant for solving problems efficiently results in your business spending less cash.
Progent's Remote Service Tools
Over the years, Progent has fine tuned a collection of optimized technologies and proven processes that permit the highest level of efficiency for online engineering help and troubleshooting for small and midsize business computer systems. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the consultants of Progent's online support team to link to your company's environment remotely without compromising network security.
Progent's powerful customer support reporting system maintains thorough documentation describing all service that Progent's clients have received. Progent's staff service personnel have access to the details of services delivered to every Progent customer by any engineer. This history of problems and solutions is organized as an easily accessible support knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft permit access to other extensive technical databases and permit fast access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with the most efficient solutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Santa Monica or anywhere in California or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's online consulting engineers offer credentials in an extensive set of technologies. This breadth of capability enables Progent's engineers to resolve virtually any crisis that may occur in a small company information system. Credentials earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to clients with mixed-platform environments, Progent also provides the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote services Offered by Progent to customers in Santa Monica and throughout the state of California include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a broad spectrum of computer technology including network architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from older systems to the latest MS Windows or Linux solutions. Progent's group-oriented methodology for solving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for resolving problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and certifies an individual's technical skills at the expert level. CCIEs can handle the most stubborn challenges encountered in network design, installation, maintenance, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating software patches. Cisco CCIEs represent an excellent value since their depth of expertise permits them to fix even the most complex problems rapidly. In typical cases, less experienced engineers can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes.
Few service providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can receive timely assistance for serious network infrastructure problems that are crippling business productivity but are outside the experience of your ordinary IT service resources. Progent's CCIE support experts can communicate with your environment using state-of-the-art remote support technology to provide quick, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading family of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-expert remote service professionals can provide computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and configuration,
Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of online desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISSP and ISSAP network security engineers offer a range of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or help your business to clean up rapidly following a damaging breach. Security services available from Progent cover comprehensive security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help companies of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small companies frequently need. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute major projects economically and on time. Progent's special online engineering services include:
How Your Santa Monica Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who don't have the resources to build and maintain an internal Help Desk but who want fast access to an effective Call Center with professional phone assistance plus the available expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading PSA platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk Call Center or revamping your current one, identifying or enhancing Help Desk Call Center application software to meet the particular requirements of your company, or providing temporary phone support staff to work with your internal Help Desk Call Center resources during unusually busy situations like software migrations, major updates, or rolling out brand new business software.
Progent's Call Center staff of seasoned network experts gives your customers in Santa Monica or anywhere in the state of California immediate assistance from a reliable support group with substantial experience offering telephone-based support and online troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center the reputation as a major enabler of business performance, and Progent's intent is to fix instead of merely report technical problems.
Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Team provides phone-based professional consulting expertise and training in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications such as CRM, Project, MS Word, and MS Office Excel. To read more concerning Progent's consulting, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac professionals can support the creative aspect of Macintosh systems by offering phone-based help support and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio or video or setting up an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Santa Monica, or anywhere in the state of California, remote network monitoring services centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your IT maintenance is proactive and automated. By exposing looming issues before they cause full-scale emergencies, automated monitoring can head off inconvenient and expensive network breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that support a variety of platforms.
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services