For small and midsize companies in Santa Monica or anywhere in California, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISA and CISM-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent leverage because they have the practical background and the advanced tools to solve most information system issues rapidly. Efficient support reduces direct expenses because solutions require a smaller number of billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits even more in indirect costs by minimizing or eliminating system downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike typical online support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple model for billing do away with situations where quick repairs manage to turn into major bills. Progent's penchant for disposing of problems efficiently results in your company saving money.
Progent's Online Service Tools
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven processes that promote the maximum degree of efficiency for remote technical support and repair for small and midsize company information systems. Progent provides protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the engineers of Progent's online support team to interface to your environment without compromising corporate security.
Progent's powerful technical support reporting system includes thorough records for the service that Progent's customers have received. Progent's team engineers have access to the specifics of all help rendered to each customer by any engineer. This archive of issues and responses is stored as an easily retrievable support knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional extensive technical databases and permit fast access to vendors' in-house support staff with the result that Progent's online service experts can find the best solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Santa Monica or anywhere in California or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's online network support professionals offer advanced credentials in a comprehensive set of products and technologies. This broad range of IT skills allows Progent's consultants to tackle almost any crisis that may occur in a small company information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-operating system environments, Progent also offers the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online technical services provided by Progent to clients in Santa Monica and anywhere in the state of California include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad array of information technology such as network architecture, messaging systems, network and operational security, UNIX and Windows coexistence, VMware products for server hardware consolidation and easy administration, and migration from older systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for troubleshooting problems within UNIX/Linux systems based on leading derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network engineers, and validates an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most difficult problems associated with network design, integration, maintenance, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs represent an exceptional value since their depth of experience permits them to resolve even the most difficult problems quickly. In common cases, less qualified engineers can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few service organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive immediate help for serious network problems that are crippling worker productivity but are outside the experience of your local computer maintenance group or consultant. Progent's CCIE engineers can tie into your network using the latest remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Expertise
Progent's Microsoft-expert online service professionals can deliver computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and deployment,
Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a full range of remote PC desktop support including Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISSP and ISSAP security engineers offer a range of system protection services to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your business to recuperate quickly after a serious penetration. Security solutions available from Progent include: thorough network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; installing firewalls; establishing safe techniques for remote and mobile communication; guarding your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting services to help businesses of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine physical resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned online consulting experts for special IT projects that small businesses often need. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology enables clients to execute major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Santa Monica Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Call Center support programs for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are a convenient solution for smaller companies who don't have the resources to assemble and manage an internal Help Desk but who want fast communication with an efficient Call Center with professional telephone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in building an efficient new Help Desk Call Center or enhancing your established organization, evaluating or modifying Help Desk Call Center software to meet the special requirements of your business, or adding temporary online staff to work with your in-house Call Center team to handle high-demand scenarios like software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center staff of seasoned network experts offers your customers in Santa Monica or anywhere in the state of California quick communication with an efficient technical support group with substantial experience delivering phone consulting and remote troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center perception as a significant contributor to company productivity, and Progent's aim is to resolve instead of simply report technical problems.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced engineering expertise and education in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To learn additional information about Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac professionals can support the imaginative facets of Mac environments by delivering phone-based consulting support and training in imaging, sound, and motion video. Progent's consultants offer help in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio/video or putting together an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Santa Monica, or anywhere in the state of California, online network and server monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your network support is proactive rather than reactive. By anticipating possible trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off stressful and costly network failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on a combination of OS platforms.
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services