Expanding your at-home workforce may have a significant effect on network architecture, security, and corporate processes. Progent has 20 years of background helping SMBs to design, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Santa Monica company to select the appropriate technologies and adhere to best practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and returns top value. Progent can provide services that go from as-needed expertise for helping you past challenging IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can help Santa Monica, California businesses to succeed with any facet of building a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and streamlined management.

Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure required for a remote workforce can be particularly complicated if you have to manage a mix of personal hardware like PCs and laptops, routers, and Wi-Fi APs from various vendors and with a variety of operating systems and firmware releases. Progent's background delivering remote support for both legacy and modern IT products in virtual office venues allows you to make efficient use of your existing infrastructure and offers fast access to expertise for making essential updates. Services available from Progent to assist your company to create a productive telecommuting ecosystem include:

  • Virtual Private Network connectivity allows you to establish a safe connection for authenticated remote workers to access IT assets located at your company data center or in the cloud. Progent's consultants can assist you to deploy and manage VPN access between your at-home workforce and your various IT resources by providing online VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your at-home workers to set up Cisco's popular AnyConnect client software for secure VPN tunneling for a broad range of devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable a telecommuter to see and use a remote PC's desktop. This technology provides network managers substantial control over the digital ecosystem of at-home employees and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home networks to the Internet and typically support VPN tunnels, home wireless networks, and firewalls. Progent can provide top-tier remote consulting for integrating routers from a variety of vendors. See router configuration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by families and visitors, are commonly utilized by telecommuters to connect to their Internet router for work. This can create throughput and cybersecurity issues. Progent can help businesses to resolve these problems by providing services like Aironet configuration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti wireless access point setup help.
  • Internet connectivity methods impact the speed and availability of connections between at-home workers and the corporate network. Vital applications may demand redundant Internet access in the event the primary connection fails. Progent offers guidance for selecting Internet service providers, selecting appropriate bandwidth and data volume offerings, and integrating high-availability Internet access. Refer to Internet connectivity integration services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Santa Monica, California business, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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  • Nexus 6000 Switch Remote Support
    24/7/365 CCIE Certified Configuration Nexus Switch

    Nexus series switches are designed to provide the performance, scale, dependability, cloud readiness, density, data protection and manageability required to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and on-premises consulting and troubleshooting expertise to assist your IT staff to plan an efficient network architecture, build pilot environments to validate your switching solution, install and configure Nexus switches, create and enforce effective policies, perform security vulnerability evaluations, configure advanced monitoring and alert systems, consolidate resources by means of virtualization technologies, analyze and repair switching and routing issues, maximize system performance, perform capacity planning, and set up the advanced fault-tolerant capabilities incorporated into Nexus products. Progent can also assist your business to migrate efficiently from outdated Nexus models or Cisco Catalyst switches to current Nexus switches.

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    Microsoft SUS Professional

    Microsoft Windows Server Update Services enables network managers to deploy and monitor the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft Software Update Services, IT personnel can fully and easily manage the distribution of patches that are published via Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft SUS deployment, configuring client's workstations, defining the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container appropriate for your network environment.

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    Progent can help you to understand the many subscription options available with Office 365 and integrate your information network with Office 365 in a way that delivers maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS, and Linux software. Progent can also help your business to build and maintain hybrid solutions that seamlessly integrate on-premises and cloud-based products and services.

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    Progent offers national remote phone support and consulting services for businesses that operate environments based on variants of Linux or whose information systems feature a mix of Linux platforms/Linux and Microsoft technology. Online IT help offers maximum return for your IT dollar by protecting user efficiency and limiting the hours billed for network analysis and repair. Advanced remote access utilities and skilled service specialists and consultants allow Progent to solve most network problems without squandering time and money by going to your location. In most of situations your IT problems can be dealt with over the phone or via a combination of phone support and online connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISSP premier security specialists to assist you with the most difficult system problems.

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  • Outsourcing Small Business WAP361
    Small Business WAP561 Specialist

    Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-based devices designed as value-priced wireless solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi infrastructure experts offer online or on-premises integration and debugging services to assist you to design, implement, update, optimize, manage and troubleshoot Cisco Small Business wireless access point deployments of any size or architecture.


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