Fast Remote Technical Support for Santa Monica California Networks
For organizations in Santa Monica California, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging networking problems, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's online support engineers offer exceptional leverage because they possess the practical experience and are equipped with the advanced technology necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because solutions use up fewer billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits additionally with incidental costs by reducing or avoiding system outages and associated losses resulting from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support expertise is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you pay just for the services that you actually get. In contrast to typical remote support companies, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with situations where quick repairs manage to turn into major invoices. Progent's skill at disposing of problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized tools and proven methodologies that ensure the highest degree of efficiency for online help and repair for computer networks of any size. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's online support team to communicate with your company's network remotely without compromising corporate security.
Progent's proven customer support database application stores comprehensive records describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of all help provided to every customer by any Progent consultant. This archive of issues and responses is structured as an easily accessible support knowledge base that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft open up other massive support databases and allow priority access to manufacturers' internal engineering staff with the result that Progent's remote service experts can find the best resolutions promptly.
Remote technical support services available from Progent to clients in Santa Monica California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop consulting and support services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and validates an individual's network technology knowledge at the expert level. CCIEs can handle the most complex issues surrounding network infrastructure design, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of expertise allows them to fix problems rapidly. In many instances, less experienced engineers can struggle for many hours or days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your environment using state-of-the-art remote support technology to perform efficient, safe, and economical analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of infrastructure appliances. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet APs consulting help, Cisco wireless controllers consulting, Cisco Security and VPN Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants offer a range of system protection services that can enhance the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recuperate rapidly following a serious penetration. Security services offered by Progent cover in depth network security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile communication; defending your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent offers advanced remote consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent process for recovering services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a wide range of computer technologies such as system architecture, email systems, network and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified management in networks that combine Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top corporations. The ProSight series of network monitoring and management services addresses all key facets of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so all looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important fields of information technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Santa Monica Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Call Center programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk Call Center or enhancing your existing organization, selecting or customizing Help Desk Call Center software products to meet the special needs of your corporation, or adding occasional online personnel to supplement your in-house Help Desk resources to handle unusually busy events such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of veteran network consultants provides your computer users in Santa Monica California instant assistance from a dependable network service group with years of experience providing phone help and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a key driver of business success, and Progent's goal is to fix rather than just track IT problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting staff can supply online advanced engineering expertise and education in special application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, custom development, and education services, visit Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Santa Monica California online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your network maintenance is proactive rather than reactive. By exposing emerging trouble spots before they grow into full-scale emergencies, automated monitoring can minimize stressful and costly service failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments that support multiple OS platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Santa Monica California, Progent's phone-based computer support engineers can provide expert and economical system support the instant your business needs it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Santa Monica organization works with a regular independent consultant or maintains a full time organization that know how to handle day-to-day network problems, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to fix sudden network emergencies or especially complicated integration problems.
Details of Progent's Online Network Support for Santa Monica California
Progent's phone support, Internet-based repair, system security consulting, and network administration services offer companies in Santa Monica California unparalleled leverage for your IT investment. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's professionals can deliver your organization world class network support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to companies in Santa Monica California and is also ideal for networks in geographic regions that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide array of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers remote help on a by-the-minute basis, so you are billed only for the services you use. Progent has no minimum charge for phone service and imposes no ongoing subscription fee for support services provided during regular business hours. This keeps you from facing big invoices for simple fixes.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers help from authorized specialists with experience in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic support services consist of technology integration, MS Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting support in specific business applications. Support available from the Application Experts Team includes:
Dynamics GP Support and Programming
Microsoft Office Project Support
Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Application Development
MySQL Management and Application Design
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient one-stop resource for IT generalists and specialists, Progent can tailor fast, cost-effective, and thorough IT solutions that fit the specific needs of your company.
- Sophisticated Remote Connectivity Tools
Secure online connectivity permits Progent's support experts to see precisely what your customers see. This makes it easier to find fast solutions to problems that could otherwise require an expensive personal visit. Effective online access tools and expert engineers combine to allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite support and automated system tracking.
- Support for Leading VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-constrained businesses whose clients need instant access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the front lines of IT support, performing a broad variety of IT projects for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This means that you get not just expert IT skills, but also a support engineer with proven methods for using technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for services provided during normal working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Businesses who work with familiar independent consultants or who employ internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.