Immediate Remote Help for Santa Monica California IT Networks
Fast Phone Consulting for Santa Monica NetworksFor organizations in Santa Monica California, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced tools required to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses because solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally in indirect costs by reducing or eliminating network outages and associated losses stemming from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly important in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to typical remote support companies, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where quick fixes somehow turn into major invoices. Progent's skill at disposing of technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and proven processes which permit the highest degree of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to communicate with your company's environment remotely without breaching network security.

Progent's powerful technical support reporting application maintains detailed records describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of services rendered to every Progent client by every Progent engineer. This history of problems and responses is structured as a conveniently accessible internal knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's online consulting experts can determine the best solutions in the least time.

Remote technical services available from Progent to businesses in Santa Monica California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables clients to execute major projects within budget and on time. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Help Desk support programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent’s Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk team of seasoned network professionals offers your computer users in Santa Monica California rapid contact with a reliable network service group with extensive background providing phone consulting and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center perception as a solid contributor to business performance, and Progent's aim is to fix rather than just report technical problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff offers remote professional consulting support and training in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Santa Monica California online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so your computer support is proactive rather than reactive. By detecting possible problems before they cause full-scale emergencies, remote monitoring can head off stressful and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by multiple platforms.
How Your Santa Monica Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Santa Monica California, Progent's phone-based network support engineers are ready to provide professional and cost-effective IT support whenever your business needs it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair computer problems quickly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Santa Monica organization has a local freelance consultant or maintains a full time organization that can deal with day-to-day computer issues, Progent’s Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to address sudden network crises or especially complicated integration projects.

Details of Progent's Online Network Services for Santa Monica California
Progent's online help, Internet-based troubleshooting, system security consulting, and system administration services give businesses in Santa Monica California unparalleled leverage for your IT budget. Whether you need occasional phone help and remote network repair or full-time Help Desk support and system administration, Progent's professionals can provide your company enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical experience, fine tuned support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional background, at the front lines of IT support, executing a broad variety of IT projects for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not just expert technical help, but also a consultant with proven approaches for applying computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help per minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for services provided during regular working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Companies who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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