Immediate Online Technical Support for Santa Monica Computer Networks
Urgent Phone Support for Santa Monica NetworksFor companies in Santa Monica or anywhere in the state of California, Progent provides remote help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with complex networking issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's remote technical support experts offer excellent leverage because they have the practical experience and are equipped with the sophisticated technology required to solve the majority of information system problems rapidly. Efficient support lowers direct costs since solutions require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization benefits even more in incidental costs by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for online support is structured to leverage your IT service investment. Progent charges per minute for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with situations where fast solutions manage to turn into big invoices. Progent's skill at handling technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-tested methodologies which ensure the highest degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to interface to your network remotely without breaching system security.

Progent's advanced customer support reporting system maintains extensive histories describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of support delivered to every Progent client by every Progent engineer. This database of problems and repairs is structured as a quickly retrievable support knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up additional vast support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's remote service specialists can determine optimal solutions promptly.

Remote technical services offered by Progent to customers in Santa Monica and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top corporations. The ProSight series of network management outsourcing services addresses all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to complete major projects economically and on schedule. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk service options for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the budget to create an in-house Call Center but who need fast communication with an effective Help Desk Call Center with professional telephone assistance as well as the expertise to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk or enhancing your existing one, evaluating or customizing Call Center application software to address the unique needs of your company, or adding occasional phone support staff to reinforce your in-house Call Center team to deal with unusually busy situations like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran network professionals offers your customers in Santa Monica or anywhere in the state of California quick access to a dependable technical support group with years of experience delivering phone help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center perception as a crucial enabler of business performance, and Progent's target is to resolve rather than merely report IT issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group provides online advanced engineering support and education in key business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Santa Monica, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive rather than reactive. By detecting looming problems before they expand into downtime, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support multiple platforms.
How Your Santa Monica Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Santa Monica or throughout the state of California, Progent's phone-based network support engineers can provide effective and economical system help the instant your organization has to have it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.

Even if your Santa Monica business deals with a local independent support technician or maintains a full time IT staff that can handle ordinary computer problems, Progent’s Microsoft certified consultants can offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to handle unexpected system emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Organizations in Santa Monica
Progent's remote technical help services allow your Santa Monica organization to realize the advantages of on-call, world-class network support without the cost of managing an in-house IT organization. Your information system will derive greater business worth by becoming more reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    For most organizations in Santa Monica and throughout California, nearby computer support providers, whether consisting of independent consultants or an internal maintenance staff, can resolve typical technical issues. On the other hand, IT crises may strike when local resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your usual support technicians. In these cases, Progent's online service specialists offer an easy, quick, and budget-friendly way to augment your local help and to pass on valuable information to improve your capability to handle downstream problems in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller businesses often rely on independent freelance service providers. While independent service people carry smaller overhead than larger service organizations and can often charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the lack of reserve help may force your business to wait for help during an emergency. As your company expands, network unavailability and problems with critical applications are more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of backup support expertise to make sure your network remains up and running.

  • Create a Scalable Foundation for Seamless Growth
    Businesses typically begin with an information architecture created on a modest budget. Without a strong framework, band-aid fixes often get piled on top of an unstable foundation. When a company grows, reliability and scalability problems can impede the productivity of the business. These poorly built systems need careful analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure that can offer the solid foundation to handle vital business demands and ease future expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies require advice and technical training to navigate through an ever more complex maze of product alternatives capable of accelerating business growth and improving productivity. These companies hardly need a network engineer who is motivated to resell a specific vendor's products. Network support and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match IT expertise with the best interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical background, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Family of Server Platforms
    Progent can provide in-depth support for Microsoft’s leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports transmitted by each staff member to each customer. The practice of detailing and archiving service records results in more effective service and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who won’t release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.