Fast Online Troubleshooting for Santa Monica California Computer Systems
For companies in Santa Monica California, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support experts provide excellent leverage because they possess the practical background and are equipped with the sophisticated technology required to solve most network issues rapidly. This reduces direct expenses because solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more with indirect costs by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive online consulting expertise is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing model for online help is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you actually get. Unlike typical online service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor solutions somehow end up as big invoices. Progent's skill at solving technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized technologies and field-proven processes which permit the highest degree of efficiency for remote technical support and repair for information systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to interface to your company's computer system remotely without violating corporate security.
Progent's sophisticated service database application keeps detailed documentation describing the support that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help delivered to every client by every consultant. This archive of anomalies and solutions is stored as a readily retrievable internal knowledge base that allows Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online consulting specialists can find optimal resolutions promptly.
Online technical support services provided by Progent to businesses in Santa Monica California include:
Authorized Windows Support
Progent's Microsoft-premier remote service engineers can deliver computer system repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to assist your business to deploy, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and indicates a consultant's network technology skills at the master level. CCIEs know how to handle even the most complex issues occurring in network design, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management tools and developing workarounds or identifying program updates. CCIEs are an exceptional cost-effectiveness since their deep experience permits them to resolve problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment via the latest remote support tools in order to provide fast, secure, and affordable analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs can provide help for the entire range of Cisco's top-selling family of infrastructure appliances by offering consulting services such as:
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services that can enhance the immunity of your Windows, macOS and OS X, or Linux network against assaults or assist you to recover quickly after a damaging breach. Security services available from Progent include: in depth network security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; installing firewalls; establishing safe architectures for remote and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online support services to address a wide array of information technologies including system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency remote assistance diagnosing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top corporations. The ProSight line of IT management outsourcing services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to execute major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Santa Monica Business Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center team of veteran network consultants provides your workers in Santa Monica California fast communication with a large network service resource with extensive experience delivering phone help and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a major driver of business performance, and Progent's target is to resolve and not merely annotate network problems.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Team can supply online advanced consulting expertise and education in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Santa Monica California online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so your computer support is proactive rather than reactive. By exposing emerging issues before they cause network outages, remote monitoring can head off stressful and expensive information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support multiple platforms.
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Santa Monica California, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective IT support whenever your organization needs it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Santa Monica organization deals with a local independent consultant or maintains a full time IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to resolve sudden network emergencies or particularly challenging integration projects.
Details of Progent's Remote Computer Support for Santa Monica California
Progent's phone support, Internet-based repair, system security expertise, and network administration services offer offices in Santa Monica California unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Santa Monica California and is also ideal for customers in more remote areas that lack consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Billing to Minimize Costs
Progent offers remote help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for phone support and asks for no periodic retainer for support services delivered during regular business hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco offers the services of authorized professionals with skill in planning, deploying, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings consist of technology integration, MS Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Application Experts Team offers world-class consulting expertise for specific application areas. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management and Software Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop source for network generalists and specialists, Progent is able to tailor fast, affordable, and thorough information technology solutions that fit the specific needs of your business.
- State of the Art Online Connectivity Tools
Secure remote access permits Progent's support professionals to see precisely what your customers see. This makes it possible to produce quick fixes to issues that might otherwise demand a costly personal service call. Cutting-edge online connectivity software and experienced engineers combine to enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite support and automated network analysis.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for High System Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-constrained offices whose clients require immediate access to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical knowledge, refined remote support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 R2 support, Windows 2003 upgrades, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help per minute. Consequently, you owe only for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for services provided during regular working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces few competitors. Businesses who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.