Fast and Affordable Remote Technical Support for Santa Monica Computer Networks
Immediate Remote Consulting for Santa Monica SystemsFor companies in Santa Monica or anywhere in the state of California, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of network issues rapidly. Efficient support lowers direct costs since service calls use up fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves even more with indirect expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting experience is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you receive. Unlike typical online service companies, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for billing avoid situations where quick fixes somehow end up as large bills. Progent's skill at handling problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that ensure the highest level of efficiency for remote technical support and repair for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to communicate with your company's computer system without breaching corporate security.

Progent's advanced technical support database system stores detailed histories for all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of services rendered to every client by any consultant. This archive of trouble tickets and repairs is stored as a readily retrievable support knowledge base that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft open up other extensive support databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at the most efficient resolutions quickly.

Online technical support services offered by Progent to customers in Santa Monica and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all key areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting services can support you in building an effective new Help Desk Call Center or revamping your established organization, selecting or customizing Call Center software products to address the unique demands of your company, or adding occasional online personnel to work with your internal Help Desk Call Center group during demanding events like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned network experts gives your workers in Santa Monica or anywhere in the state of California instant communication with an efficient support group with substantial background delivering phone consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center the reputation as a crucial contributor to business performance, and Progent's intent is to resolve rather than simply track technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group offers remote and in-depth consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Santa Monica, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By exposing possible trouble spots before they result in downtime, remote monitoring can head off stressful and expensive information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of OS platforms.
How Your Santa Monica Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Santa Monica or throughout the state of California, Progent's online network support specialists are ready to provide effective and affordable IT help whenever your company has to have it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to repair IT problems quickly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Santa Monica office works with a regular independent support technician or maintains a full time IT staff that can handle ordinary network problems, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or especially tough integration problems.

Details of Progent's Remote Network Services for Santa Monica
Progent's online support, remote repair, network security consulting, and system administration services offer companies in Santa Monica or anywhere in the state of California unparalleled leverage for your IT budget. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the cost and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT expertise, refined remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, at the forefront of network support, performing a broad variety of IT tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This ensures that you get not only world-class technical capability, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for services provided during regular business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to allow less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every staff member to each client. The practice of documenting and organizing support records allows more efficient service and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who won’t let go of vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.