Fast Online Troubleshooting for Santa Monica California Computer Systems
Immediate Phone Consulting for Santa Monica SystemsFor companies in Santa Monica California, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage because they possess the practical background and are equipped with the sophisticated technology required to solve most network issues rapidly. This reduces direct expenses because solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more with indirect costs by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive online consulting expertise is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing model for online help is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you actually get. Unlike typical online service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor solutions somehow end up as big invoices. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized technologies and field-proven processes which permit the highest degree of efficiency for remote technical support and repair for information systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to interface to your company's computer system remotely without violating corporate security.

Progent's sophisticated service database application keeps detailed documentation describing the support that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help delivered to every client by every consultant. This archive of anomalies and solutions is stored as a readily retrievable internal knowledge base that allows Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online consulting specialists can find optimal resolutions promptly.

Online technical support services provided by Progent to businesses in Santa Monica California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top corporations. The ProSight line of IT management outsourcing services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to execute major initiatives within budget and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems.

    Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network consultants provides your workers in Santa Monica California fast communication with a large network service resource with extensive experience delivering phone help and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a major driver of business performance, and Progent's target is to resolve and not merely annotate network problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Team can supply online advanced consulting expertise and education in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Santa Monica California online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so your computer support is proactive rather than reactive. By exposing emerging issues before they cause network outages, remote monitoring can head off stressful and expensive information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support multiple platforms.
How Your Santa Monica Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Santa Monica California, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective IT support whenever your organization needs it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Santa Monica organization deals with a local independent consultant or maintains a full time IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to resolve sudden network emergencies or particularly challenging integration projects.

Details of Progent's Remote Computer Support for Santa Monica California
Progent's phone support, Internet-based repair, system security expertise, and network administration services offer offices in Santa Monica California unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical knowledge, refined remote support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

An index of content::

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    Macintosh On-site Support

    Progent's consultants offer Apple macOS and OS X users a range of services including desktop support, Apple macOS and OS X consulting, Mac integration with Windows environments, Microsoft Entourage and Exchange Server expertise, network protection services, and one-on-one training. Progent can help clients to upgrade to macOS from Mac OS X or other earlier versions of OS X and Progent can provide expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and Apple iPad synchronization, or moving to iCloud. For business networks built exclusively on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, integrating and supporting a network infrastructure that is reliable, secure, fast and aligned with your organization's objectives.

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    Nagios and MRTG are powerful, Open Source monitoring utilities that run under the Linux OS and can be used to monitor UNIX/Linux environments, Windows networks, or mixed-platform situations in which the Linux OS and MS Windows coexist. The Nagios monitor lets system support engineers to monitor network services such as SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher lets you graph the bandwidth in and out of SNMP network appliances including servers, routers, and switches. Progent's system monitoring consultants can help you utilize both these tools to tune and repair your system.

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    VLAN Test Lab Consult

    Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing mission-critical applications, developing cost-effective system upgrade procedures, assessing and optimizing performance, planning or verifying business continuity strategies, mitigating compatibility issues, and establishing training systems for new products and technologies. For Progent clients without sufficient internal resources to configure effective pilot environments, the lab reduces capital costs and technical risk while keeping critical IT initiatives on schedule.

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    Troubleshooting CIO

    Progent offers the part-time or temporary assistance of a seasoned CIO who can offer strategic direction to assist you select and maintain IT solutions to meet your present situation and that can serve as a solid basis for your future growth. Progent's part-time CIO consulting services offer economic leverage to companies trying to optimize the impact of their network investment but who are unable or unwilling to take on another high-level position to their full-time staff. Since Progent is vendor-neutral, with a sizable team of consultants certified to maintain all major OS platforms and networking technologies plus a broad selection and business applications, Progent is in a unique position to offer objective advice as well as advanced technical support for developing information systems that fit the special requirements of your organization.

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  • Internet Security and Acceleration Server 2006 Remote Support Services
    Microsoft ISA Server 2006 Integration

    Microsoft ISA 2006 is a comprehensive gateway that offers a fully integrated application layer firewall, virtual private network, proxy, and Web caching solution for protecting the Internet-facing networks of any sized business against a broad variety of attacks. Progent's certified ISA Server 2006 support professionals can show you how to design, cost-justify, pilot, implement, customize and support the Standard or Enterprise edition of ISA Server on your information system.

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    Integration Support Firewall

    Progent's CCIE-certified network infrastructure consultants can assist your organization to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to set up, manage, update and debug Cisco ASA 5500-X security appliances with Firepower Services.

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  • Microsoft Certified Desktop Support Technician (MCDST) Technical Consultants
    Information Systems Security Engineering Professional (ISSEP) Outsourcing Firm

    Progent provides customers access to engineers who have earned some of the IT industry's most prestigious credentials. Progent believes that clients deserve to be sure that their computer support providers have accredited testing as well as broad real-world experience so that Progent's customers can engage Progent's support with trust. In many cases, vendor credentials like the CCIE brings privileges for significantly superior vendor assistance than is available to uncertified consultants, allowing Progent to deliver customers a higher class of IT service. In other cases, recognized credentials such as CISM or CISSP for network security can help corporate customers to demonstrate compliance with regulatory demands by engaging the services of accredited IT professionals.

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  • Integration Support Non-stop Data Centers
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    Progent's Data Center consultants can show you how to identify fault-tolerant data centers that meet the particular requirements of your company. High availability co-location sites are particularly attractive to small companies due to of their low cost and convenience in comparison to taking a do-it-yourself approach. Trying to design an on-site data center with even a minimum level of fault tolerance is too expensive for most small businesses. Progent is ready to help you get all the advantages of high availability data centers and 24x7 colo sites by providing a full range of consulting and maintenance services.

  • Consultant Hosting for Virtual Servers Private Cloud Services Technology Professional
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  • Iowa Maintenance
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    Progentís National Support Center provides nationwide remote support for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Premier service engineers provide phone support and remote secure computer access to isolate and resolve technical problems quickly and economically. The breadth of technical expertise available from Progent's team of country-wide service professionals makes it possible to escalate even the toughest problems to appropriate specialists as needed.

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  • Online Support Microsoft SBS 2003
    24 Hour Small Business Server 2011 Online Help

    Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that offers the basis for a powerful but manageable information. The technical demands of the Microsoft .NET products bundled with Microsoft Small Business Server calls for a network support expert with hands-on experience designing and building cohesive, comprehensive business technology solutions. Progent's Microsoft SBS Server consultants have an average of more than 10 years of background integrating business systems founded on Microsoft products. This background ensures you results in installing, administering, and maintaining network environments that incorporate the Small Business Server package of servers and productivity software.

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  • ProSight Email Security Gateway Engineers
    24x7 Specialist ProSight Email Data Leakage Prevention

    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall.

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    Progent's network engineers can assist you to streamline desktop PC software update management by delivering expertise with administration tools that include System Center Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services (WSUS).

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    In conducting consulting tasks for enterprise clients, Progent uses a phased methodology driven by defined milestones so as to meet financial, scheduling and engineering goals while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management standards based on the leading practices defined by the Microsoft MSF methodology which includes requirements definition, design recommendations, pilots, design tuning, and expert implementation. All facets are documented to make available a detailed summary of IT services performed and to assist in downstream system maintenance.

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  • Wireless Security Consulting
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    Progent provides consulting for security evaluation software such as LANguard from GFI for performing a set of programmed system auditing scans to identify potential security problems. Progent has extensive experience with network analysis tools and can help you to understand audit reports and respond effectively. Progent can show you how to build security into your business operations, configure scanning applications, define and implement a secure system environment, and recommend procedures to optimize the safety of your network. Progent's security engineers are able to show you how to configure a firewall, implement safe remote access to email and data, and integrate virtual private network. Progent's accredited security experts can test the protection of web-based software and can provide comprehensive information security evaluations of company-wide security to determine your organization's compliance with important international security standards including HIPAA, PCI, and ISO.

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    Progent's Computer Contact Center Outsourcing Services for desktop support are intended especially for small organizations who require immediate access to a Help Desk Call Center with professional phone support and full escalation capability but who have to work within a limited information technology budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Support, Optional Remote Access Provisioning, Initial System Assessment, Problem Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Software Selection and Integration.

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