For fast remote assistance with data security issues, companies in Santa Rosa California have access to world-class support from Progent's security engineers. Progent's remote support staff is available to offer effective and low-cost help with security emergencies that threaten the viability of your information system. Progent's security engineers are premier to provide help for environments based on Microsoft Windows, Linux, macOS and OS X, Sun, and major versions of UNIX. Progent's wide range of services encompasses firewall expertise, email filtering and encryption, secure system infrastructure, and business continuity preparedness. Progent's technical support staff has earned the world's most advanced security credentials including Global Information Assurance Certification and Information System Security Architecture Professional (ISSAP).

Progent offers remote security help on a per-minute model with no minimum call duration and without additional fees for setup or after hours service. By billing per minute and by delivering world-class expertise, Progent's pricing policy keeps costs under control and eliminates situations where quick solutions entail major bills.

Our System Has Been Hacked: What Do We Do Now?
Network Security ConsultingIf your business is now fighting a network security emergency, visit Progent's Urgent Online Technical Support to see how to receive fast assistance. Progent maintains a pool of seasoned cybersecurity specialists who offer remote and onsite assistance that includes threat containment, mitigation, recovery, forensics, and enhancement of your security defense to protect against future exploits.

For businesses who have prepared carefully for a security breech, the formal incident response procedure outlined by GIAC is Progent's preferred method of responding to a serious security attack.

Introduction to Progent's Security Services
Coordinating network protection as well as staying ready for recovering critical information and systems after a security breach demands a continual process involving a variety of tools and processes. Progent's security professionals can support your organization at all levels in your efforts to secure your IT system, ranging from security assessments to creating a complete security plan. Important technologies covered by Progent's security consultants include Security Planning and Implementation, Information Restoration and Security Failure Analysis, and Managed Protection from Email-Based Spam and Viruses.

Designing and Building Secure Environments
Any company should have a thoroughly thought out security strategy that includes both proactive and reactive steps. The proactive strategy is a set of precautions that helps to reduce security gaps. The post-attack strategy defines activities to assist IT personnel to inventory the losses caused by an attack, remediate the damage, record the event, and restore business activity as soon as feasible. Progent can show you how to incorporate security into your company processes. Progent can set up scanning software, define and execute a safe computer infrastructure, and recommend procedures and policies that will enhance the protection of your network. Progent's security experts are ready to help you to configure a firewall, deploy protected offsite access to email and data, and install an effective virtual private network.

If your company is interested in an affordable option for jobbing out your network security administration, Progent's 24x7 Network Support Packages feature non-stop remote system tracking and fast resolution of problems.

Hybrid Cloud Solutions
Progent can help your IT team you to plan, implement, administer and repair enterprise hybrid cloud solutions that incorporate physical and cloud resources and that are compliant with government data security standards. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud integration consulting.)

System Restoration and Failure Analysis
Progent offers skill in restoring networks and servers that have been hacked, are suspect, or have ceased to function because of a security breach. Progent can show you how to assess the damage caused by the attack, return your company to ordinary functions, and recover data lost owing to the event. Progent's certified specialists can also manage a thorough forensic evaluation by examining activity logs and using a variety of proven forensics tools. Progent's background with security problems minimizes your downtime and allows Progent to suggest efficient strategies to avoid or contain future assaults.

Ransomware Removal and Restoration Consulting
Progent offers the services of experienced ransomware recovery experts with the knowledge to rebuild an environment compromised by a ransomware cryptoworm such as Ryuk, Dharma, Hermes, or MongoLock. To find out more, see ransomware removal and recovery consulting.

Progent's Flat-rate Managed Services for Information Assurance
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:

ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

ProSight IT Asset Management: IT Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.

Special Security Services Offered by Progent
Progent's certified consultants offer unique support in vital facets of computer protection including:

Security Vulnerability Audits and Security Compliance Testing
Progent provides expertise with information risk auditing utilities like Microsoft Baseline Security Analyzer or LANguard from GFI for performing a set of automatic network scans to uncover potential security problems. Progent has broad experience with these tools and can assist you to analyze assessment results and react appropriately. Progent's certified security engineers also can perform web software testing and can conduct thorough assessments of enterprise-wide security to determine your organization's compliance with key worldwide security specifications such as FISMA, NIST, and ISO. Also, Progent can assess the effectiveness of your wireless protection covering in-place wireless appliances plus portable handsets. Learn the details about Progent's Information Risk Audits and Compliance Assessment.

Cisco Security, PIX and ASA Firewall, Virtual Private Network (VPN), Aironet and Meraki Wi-Fi Help
Progent's Cisco Certified Internetwork Experts (CCIEs) and Cisco Certified Network Professionals can deliver world-class technical services for Cisco's complete range of protection and Virtual Private Network solutions such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, and Catalyst switches. Read additional information concerning Cisco Security, Virtual Private Network (VPN) and Aironet Wireless Consulting.

Additional Firewall and Virtual Private Network (VPN) Consulting Services
In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers companies of all sizes advanced engineering services for solutions from other popular firewall and VPN vendors. Progent's consultants can provide:

Unannounced Penetration Checking Consulting
Stealth penetration testing is a key technique for allowing businesses to find out how vulnerable their information systems are to potential attacks by showing how effectively corporate security policies and mechanisms stand up against authorized but unpublicized intrusion attempts instigated by seasoned security engineers using the latest hacking methods. Learn more details about Progent's Penetration Testing Services.

CISM Security Support Expertise
Certified Information Security Manager Consultants for Santa Rosa CaliforniaCertified Information Security Manager identifies the fundamental competencies and worldwide standards of performance that information security professionals are expected to achieve. CISM provides executive management the assurance that consultants who have earned their CISM have the experience and knowledge to offer efficient security administration and consulting support. Progent can offer a CISM support professional to assist your enterprise in key security areas such as data protection governance, vulnerability management, data protection process management, and incident response support.

Read additional details concerning Progent's Certified Information Security Manager Security Consulting Assistance.

Certified Information Systems Security Professionals (CISSP) Security Consulting Expertise
CISSP Certified System Security Specialists for Santa Rosa CaliforniaProgent's Certified Information Systems Security Professionals (CISSPs) are cybersecurity specialists who have been awarded CISSP status through verified professional work, extensive study, and formal testing. CISSP Certification recognizes expertise in a worldwide standard for information security. ANSI has granted the CISSP credential official recognition in the field of IT security under ISO/IEC 17024. Areas of expertise covered under CISSP include security management practices, security design and models, connection control methodology, software development security, operations security, physical security, encryption, communications, network security, and business continuity planning.

Learn additional information concerning Progent's Certified Information Systems Security Professionals (CISSP) Support Expertise.

CISSP-ISSAP Certified Experts for Secure Network Architecture
CISSP CISSP-ISSAP Cybersecurity Architecture Consultants for Santa Rosa CaliforniaProgent's ISSAP Premier security experts have been awarded ISSAP status following thorough testing and substantial hands-on work with information security architecture. ISSAP security experts possess in-depth understanding of access management systems and methodologies, telecommunications and network security, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can help your business with all phases of architecture security.

Find out more information concerning Progent's ISSAP Accredited Secure Network Infrastructure Consulting Support.

CISSP-ISSEP Premier Security Engineering Experts
CISSP-ISSEP certified Network Security ExpertsCybersecurity consultants who have earned CISSP-ISSEP (Information Systems Security Engineering Professional) certification have shown their ability to provide enterprises with the expertise expected of a senior systems engineer, information assurance systems engineer, information assurance officer, information assurance analyst, or senior security analyst. Progent can provide the support of a certified CISSP-ISSEP network security consultant to help your enterprise to follow modern system security engineering principles and techniques in system development, review system security designs based on cybersecurity engineering best practices, produce viable system designs that include compliant cybersecurity features for all critical system functions, develop effective configuration strategies to provide protection for operations, perform in-depth risk analysis, and propose realistic cybersecurity models that balance your operational requirements with your organization's tolerance for risk.

Find out more about Progent's CISSP-ISSEP Cybersecurity Engineering Consulting.

Certified Information Systems Auditor Consulting Services
CISA Cybersecurity Auditor Consultants for Santa Rosa CaliforniaThe CISA accreditation is a globally recognized achievement that represents expertise in network security audit and control. Certified by the American National Standards Institute (ANSI), the CISA credential has consultants pass a comprehensive test administered by the ISACA international professional group. Progent can provide the services of a CISA-Premier security audit engineer trained to assist businesses in the areas of IS audit services, IT governance, systems and infrastructure planned useful life, information technology service delivery, protecting data resources, and disaster recovery planning.

Learn more details concerning Progent's Certified Information Systems Auditor Professional Services.

CRISC-certified IT Risk Mitigation Specialists
CRISC-certified Risk Consultants for Santa Rosa CaliforniaThe Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to verify an IT professional's skills to design, deploy, and support information system control mechanisms to mitigate risk. Progent can provide the services of a CRISC-certified consultant to help you to create and carry out a business continuity or disaster recovery strategy that follows industry best practices promoted by CRISC and geared to match your company's risk appetite, business goals, and IT budget. Progent's risk management services are a good fit the support available from Progent's CISA-Premier consultants for objectively evaluating your IS control design and also with the expertise of Progent's CISM experts for defining security policies and procedures.

Read additional information about Progent's CRISC-certified Network Risk Mitigation Consulting.

GIAC (Global Information Assurance Certification) Consulting Expertise
Security Consultants with GIAC (Global Information Assurance Certification) for Santa Rosa CaliforniaGIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of IT security professionals. GIAC's mission is to make sure that an accredited professional has the skills appropriate to deliver services in vital categories of network, data, and program security. GIAC certifications are acknowledged by companies and government organizations all over the world including U.S. NSA. Progent can provide the help of certified consultants for all of the security disciplines covered under GIAC certification topics including assessing perimeters, incident response, intrusion detection, web-based services security, and security information and event management (SIEM) solutions.

Learn more details about Progent's GIAC Information Assurance Support.

Depend on Progent for Computer Security Expertise
If your business is located in Santa Rosa California and you want cybersecurity support services, phone Progent at 800-993-9400 or go to Contact Progent.

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
United States
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
United States
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
United States
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
United States
(707) 303-4400 Santa Rosa Network Support Services

An index of content::

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    Helpdesk Services Computer Consulting

    Progent's Network Helpdesk Outsourcing Services for PC desktop technical support are designed especially for small businesses who need fast access to a Help Desk Call Center with professional telephone support and effective escalation options but who have to work within a modest IT budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Secure Remote Access Provisioning, Initial System Assessment, Problem Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Software Selection and Integration.

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    Progent can assist businesses of all sizes to move any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce hardware expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and limitations of various cloud computing models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and network infrastructure and make sure you sidestep the common errors small companies make when moving to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN tunnels and also to integrate Apple iOS devices and Google Android smartphones and tablets.

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    Progent's certified SQL Server application developers and DBAs offer remote consulting to assist businesses of any size to create, manage, and troubleshoot applications based on the Microsoft SQL Server RDBMS platform and .NET framework. Progent's SQL Server experts can provide help with any element of the application life cycle in environments that range from small office databases to N-tier VLDB applications and data warehousing.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide affordable remote and onsite consulting, software development, and debugging services for organizations of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist customers plan and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud-based infrastructure into a cohesive intranet system.

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    Progent's Microsoft-certified consultants can assist you to assess the benefits of Windows Server 2012 R2 for your organization, develop test systems and rollout strategies, tune your infrastructure for local, multi-location, cloud-based, and hybrid datacenters, educate your IT support staff, create a corporate-wide security strategy, streamline IT management, help with creating applications, and generate and test a DR/BC plan.

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  • Forefront Network Inspection System Computer Engineer
    Immediate Forefront TMG 2010 Computer Consultants

    Microsoft Forefront TMG 2010 builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server and offers a centrally managed Internet gateway that delivers a one-server platform for an array of security features such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security reporting capabilities, allows customized reporting generated by SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft engineers can help you to design and carry out pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; install Microsoft Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent's consultants can also help your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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    Progentís Technical Response Center (TRC) provides low-cost nationwide after-hours online assistance for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers provide extended hours telephone support and remote secure network connection to isolate and resolve network problems quickly and economically.

  • Cisco Certified Expert IT Consulting ASA 5500 Firewall Outsourcing Firewall
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  • Consult Wireless Security
    Immediate Wireless Security Engineers

    Progent offers consulting for security auditing utilities such as Microsoft Baseline Security Analyzer for performing a variety of automatic network testing scans to uncover possible security problems. Progent has broad experience with network auditing tools and can show you how to understand audit reports and react appropriately. Progent can show you how to build security into your company processes, install scanning applications, define and deploy a secure system environment, and recommend procedures to maximize the safety of your network. Progent's security consultants are available to show you how to set up a firewall, implement secure remote access to email and data, and integrate VPN. Progent's certified security engineers can also validate the security of web software and can conduct comprehensive security assessments of enterprise-wide security to determine your organization's compliance with recognized international security standards such as HIPAA, PCI, and ISO.

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  • Email White Lists Consultant Services
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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.

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  • Data Protection Manager 2016 Business Continuity Computer Consultants
    Technical Support Services Data Protection Manager 2016 Disaster Recovery

    System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and easy restore capabilities for Microsoft environment. Data Protection Manager 2016 offers application-sensitive backup for critical platforms like Microsoft SQL, Exchange Server and SharePoint Server, protects Windows and Linux VMs, works with VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can help organizations of all sizes to plan, implement, administer, and repair a multi-site backup/recovery system powered by Data Protection Manager 2016. Progent can assist you to migrate from a previous version of Data Protection Manager or from an outdated solution, and Progent can optimize your SCDPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployment models. Progent offers remote or onsite consulting expertise and can provide as-needed guidance to help you through challenging issues or deliver comprehensive project management support to make sure you finish your Data Protection Manager 2016 initiative on schedule and on budget.

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    Cisco's Small Business series of wireless access points are Linux-powered devices designed as value-priced wireless solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts can provide remote or on-premises integration and debugging services to help you to plan, implement, upgrade, optimize, administer and debug Cisco Small Business Wi-Fi AP environments of any scale or topology.

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    Network monitoring commonly involves observing a system's resource utilization to help uncover data traffic bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring utilities that work under Linux and can be used to monitor mixed-platform networks where UNIX and Windows coexist. Progent's network support consultants can show you how to use both these programs to optimize and repair your network. Progent's Linux support professionals offer small companies and developers help with administering and servicing UNIX and Linux networks that work with Windows-based technology.

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    Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 Access Point consultants offer economical online and on-premises help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).

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  • VPN Security Auditing
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    Progent offers small and medium size businesses professional consulting for Intrusion Protection Systems and IPsec VPN technology from leading firewall and Virtual Private Network security companies including Check Point Software, Juniper Networks, and SonicWall. Progent can help you create a comprehensive security strategy and choose the right technologies from a variety of vendors to achieve your security objectives while sticking within your budget limits.

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    Progent offers three basic kinds of Contact Center services : Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Services, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts gives your customers instant access to a reliable technical resource with years of experience providing phone support and online troubleshooting for networks based on Microsoft products. Progent's concentration is on earning the support Help Desk a positive image as a solid contributor to company performance. Progent's target is to fix rather than simply record problems.

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  • Microsoft Hyper-V 3.0 Technical Support Services
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    Widows Server 2012 R2 Hyper-V advances the power of server virtualization in key areas including secure multitenancy, flexible network infrastructure, cloud readiness, scalability and throughput, and high availability. Progent's Microsoft-certified consultants can help your business to benefit from Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to reduce network costs and improve productivity.

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    Progent's Microsoft-certified consultants can help you design, document, carry out, manage, and repair a network-wide migration to 64-bit server and client operating systems and business applications. Progent can help you test your 64-bit environment to verify that it supports all of the important 32-bit programs that you intend to retain plus the latest 64-bit editions of applications you wish to run.

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    Cisco's Meraki MS family of access and aggregation switches are intended for environments that go from branch offices to campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote consulting expertise to assist your company to design and deploy an efficient network solution that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-centric management tools, define policies to ensure security and compliance, develop and test a disaster recovery plan, and resolve issues related to any aspect of your Meraki deployment. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to create a unified networking infrastructure.

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    Progent can help small businesses to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce equipment investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and limitations of different cloud networking architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and resources and ensure you sidestep the common mistakes small organizations make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also show you how to configure firewalls and VPN connections and to integrate Apple iOS devices and Android handhelds.

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    Citrix has developed a powerful line of products that provide enterprise-level manageability, scalability, and responsiveness for virtualizing servers and for centralized distribution of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help you to evaluate the strategic benefits of Citrix virtualization products and show you how to design, test, implement, troubleshoot, and maintain Citrix virtualization platforms.

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    Cisco's Catalyst family of Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the configuration and control of Wi-Fi APs, optimizing Wi-Fi throughput by limiting the impact of RF congestion, improving wireless uptime with fast auto-failover, and hardening data security by identifying cyber threats and filtering traffic content based on user class and location. Progent's Wi-Fi consultants can help you to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's modern wireless controller solutions.

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    Progent can help small and mid-size companies to set up endpoint security defense solutions and deliver cleanup services required for teleworkers.

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    Progent's Cisco certified network infrastructure experts can assist you to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to set up, manage, upgrade and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

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    The CISA accreditation is a recognized achievement that indicates mastery in information system security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation has candidates undergo a comprehensive test administered by the ISACA professional association. Progent offers the services of a CISA-Premier network security audit professional trained to help businesses in the areas of information systems audit services, IT administration, systems and infrastructure ROI, information technology service delivery, protection of data assets, and disaster recovery planning.

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    Progent offers high availability load balancing support covering system load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery products including F5 Networks 3DNS. non-stop load balancing vendors for which Progent can provide consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.

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    Progent offers several essential types of Helpdesk support including Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco professionals offers your clients easy access to a dependable technical resource with extensive experience providing phone support and remote access troubleshooting for IT systems powered by Microsoft technology. Progent's focus is on earning the support Help Desk a respected image as a solid contributor to business productivity. Progent's goal is to resolve rather than merely report problems.

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    Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that offers the foundation for a feature-rich but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET functions bundled with Small Business Server calls for a network expert with hands-on expertise and broad knowledge in designing and building cohesive end-to-end information technology systems. Progent's Microsoft-certified consultants have broad backgrounds with the technologies built into SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, managing, and servicing IT environments based on the Microsoft SBS line of servers and programs.

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    Colocation data centers make it possible for companies to share enterprise-class data centers for housing computer equipment that supports vital applications and services. Progent's Microsoft and Cisco certified IT experts can assist your small business with all aspects of your colocation program such as choosing and moving to a colocation facility, creating system topology, defining hardware, on-premises and remote maintenance, establishing online system administration, and education your IT staff.

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    Progent's Computer Contact Center Outsourcing Support Services for PC desktop technical support are intended especially for small businesses who need immediate access to a Help Desk Service Center with expert telephone support and effective escalation capability but who must operate within a restricted IT budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Secure Remote Access Support, System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Call Center Software Recommendation and Deployment.

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    Progent's certified wireless networking consulting experts can assist businesses of any size to plan, implement, administer and repair Cisco Aironet wireless access point environments to provide the performance, coverage, capacity, expandability, security compliance and ease of management needed for transparent access between Wi-Fi and wired network infrastructure. Progent offers efficient online and on-premises support for both end-of-life and new-generation 802.11ac Aironet APs and Progent can assist your business design and maintain wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi access points.

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    Progent's Mac networking consultants can assist you with a wide range of system foundation areas such as system architecture, remote and mobile access, internetwork compatibility, protection, and new technologies including VoIP and fast wireless networking. For business networks based exclusively on Apple Mac OS X or for environments incorporating a combination of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and depth to deal with the challenge of designing, configuring, and maintaining a network architecture that is reliable, secure, efficient and supportive of your business goals. Progent can show you how to configure Appleís Xserve enterprise servers, Apple's Xserve RAID non-stop storage systems, and Apple's Xsan storage area network systems. Progent can also give you access to certified professionals to help you with Cisco routers and switches.

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    Progent offers high availability load balancing consulting covering network load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery technology such as Cisco Content Engine. fault tolerant load balancing technologies for which Progent can provide consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks BIG-IP.

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    Dynamics GP 2015 R2 introduces a revamped architecture that enhances cloud readiness, supports popular smart phones and tablets, allows single login with Azure Active Directory, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, incorporates nine new Workflows, expands the Web Client, and adds more than 100 improvements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the depth and breadth of technical skills and experience to address the many IT and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to perform an efficient migration that will optimize the business value of your investment in this mission-critical platform.

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    Progent's virtual classroom webinars provide small businesses the affordability, ease, and versatility of virtual seminars plus the effective pedagogic techniques of seasoned instructors who utilize the latest collaboration software to reproduce live, participatory classes. Progent offers online training for key desktop software including components of Microsoft Office suite such as Excel, Word, PowerPoint, and Project: MS Dynamics accounting and analytics products including Microsoft Dynamics GP (Great Plains); as well as other popular desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent's Microsoft-certified experts offer network support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís consulting professionals can show you how to design, deploy, troubleshoot and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager.

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