In addition to providing fast access to guidance from high-level network consultants and subject matter experts to help Santa Rosa, California businesses to resolve specific IT issues or longer-term initiatives, Progent can provide temporary supplemental staffing to deal with more broadly defined services such as desktop help, network management, and Help Desk call center response. On-demand staffing makes it possible for businesses to deal with planned or unplanned increases in demand for network services, which may be caused by situations like company mergers, site relocation, technology upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also fill voids left by the absence of full-time IT personnel due to vacations, illness, resignation, etc.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term supplemental staffing services give organizations the ability to respond to increases in demand for IT personnel without being saddled with the expense and hassle associated with reviewing and recruiting appropriate technical personnel and without the burden of adding to your permanent head count.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid access to proven IT pros
- Easy initiation, termination, and resumption of services
- Transparent extension of your full-time network support staff
- Comprehensive reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
- Strong working relationship with a world-class, full-service source for network support
Progent's shared Call Center program is a specialized on-going staff expansion option that allows IT organizations to divide the responsibilities of Help Desk support transparently between their internal IT staff and Progent's extensive pool of IT support specialists. Working as a transparent supplement of your in-house Call Center, Progent's shared Call Center program is a collaborative support alternative based on by the industry's leading group professional services (PSA) platform for managing, service calls, generating tickets, assigning ownership, tracking responses, and generating management reports.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises IT services for businesses throughout the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Santa Rosa, California Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Santa Rosa, California companies a wide array of online consulting and troubleshooting services. Practice areas covered under Progent's reseller program for IT service providers include:
Contact Progent for Temporary Staff Augmentation for Santa Rosa, California Businesses
To find out more details about Progent's short-term supplemental staffing services for Santa Rosa, California organizations, call 800-993-9400 or visit Contact Progent.