Besides providing rapid access to guidance from top-tier network consultants and subject matter experts to help Santa Rosa, California organizations with discrete IT issues or longer-term projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop help, network administration, and Help Desk call center services. Temporary staffing makes it possible for organizations to deal with expected or unexpected surges in the need for IT personnel, which may result from scenarios such as mergers and acquisitions, data center relocation, technology migration, business process changes like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Short-term supplemental staffing can also cover voids caused by the loss of in-house IT personnel because of scheduled vacations, health issues, resignation, or other reasons.
Benefits of Progent's Temporary IT Staffing Program
Progent's short-term supplemental staffing services give businesses the flexibility to react to increases in requirements for network personnel without being saddled with the costs and delays that come with identifying and recruiting professional IT help and without the risk of adding to your permanent staff size.
Key aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Service
- Fast availability of reliable network pros
- Easy initiation, cessation, and resumption of services
- Transparent augmentation of your in-house network support team
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Strong working relationship with a world-class, full-service resource for IT support
Progent's shared Help Desk Call Center service is a proven on-going staff augmentation option that allows IT organizations to divide the work of Help Desk support seamlessly between their internal IT personnel and Progent's nationwide pool of IT support specialists. Working as a seamless extension of your full-time Help Desk, Progent's shared Help Desk program is a collaborative support alternative based on by the industry's leading group professional services (PSA) tool for managing, service calls, generating tickets, assigning ownership, tracking progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises IT services for businesses across the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Santa Rosa, California Companies
Progent's nationwide roster of certified consultants and technical experts can provide Santa Rosa, California businesses a broad range of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service providers include:
Contact Progent for Temporary Staff Augmentation for Santa Rosa, California Businesses
To learn more details about Progent's short-term staffing services for Santa Rosa, California organizations, call 800-993-9400 or visit Contact Progent.