Fast and Affordable Remote Help for Santa Rosa Computer Networks
For companies located in Santa Rosa or anywhere in the state of California, Progent offers remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with complex networking problems, plus the services of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic jobs.
Progent's online technical support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology required to resolve the majority of information system issues quickly. Efficient support reduces direct costs since solutions use up fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves even more with incidental expenses by reducing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting expertise is especially helpful for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you pay only for the support that you actually get. Unlike many online support firms, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where speedy. minor repairs somehow end up as big invoices. Progent's penchant for disposing of problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes which permit the highest level of efficiency for remote engineering help and troubleshooting for information systems of any size. Progent offers protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's Technical Response Center to access your company's system without violating system security.
Progent's advanced service database application maintains detailed records for the service that Progent's clients have received. Progent's staff engineers have access to the history of support provided to each Progent customer by every consultant. This history of anomalies and solutions is organized as an easily exploitable internal knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available other vast technical support databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to find the best solutions promptly.
Remote support services offered by Progent to clients in Santa Rosa and throughout the state of California include:
Authorized Windows Support
Progent's Microsoft-expert remote service professionals offer computer troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure professionals, and validates a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to handle the most difficult problems surrounding network infrastructure planning, deployment, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying software patches. CCIEs are an excellent cost-effectiveness since their deep experience allows them to find solutions for problems rapidly. In common cases, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can interface to your environment by means of state-of-the-art on-line troubleshooting tools to provide quick, secure, and affordable analysis and repair.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's Cisco CCIEs can provide help for the entire range of Cisco's industry-leading family of networking products by offering consulting services that include:
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services that can bolster the defenses of your Microsoft Windows, macOS and OS X, Linux network against attacks or help your business to recuperate rapidly after a serious breach. Security services available from Progent cover comprehensive network security assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; setting up firewalls; establishing secure architectures for remote and mobile access; guarding your email system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
Progent can provide advanced online support services to help businesses of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize physical IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to address a wide range of information technologies including system architecture, email systems, network and operational security, plus UNIX and Windows integration. For server economization and easy management in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Santa Rosa Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk or improving your current organization, selecting or modifying Help Desk software to meet the unique needs of your business, or adding temporary online staff to reinforce your internal Help Desk resources during demanding events like software transitions, major upgrades, or installing new business software.
Progent's Help Desk team of veteran network professionals provides your workers in Santa Rosa or anywhere in the state of California instant communication with an effective network service group with extensive background offering phone support and remote diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk recognition as a major contributor to business success, and Progent's goal is to resolve rather than just annotate technical issues.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff provides remote advanced engineering support and education in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Santa Rosa, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so your computer maintenance is proactive and automated. By uncovering emerging problems before they expand into downtime, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments based on a mix of OS platforms.
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Santa Rosa or throughout the state of California, Progent's phone-based computer support specialists can deliver effective and economical IT help the instant your organization has to have it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person support calls.
Even if your Santa Rosa business deals with a regular independent support technician or maintains an in-house organization that can handle ordinary network issues, Progentís Microsoft certified consultants can offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve sudden network crises or especially challenging integration problems.
Features of Progent's Online Computer Support for Santa Rosa
Progent's phone help, Internet-based troubleshooting, system security consulting, and network management services offer businesses in Santa Rosa or throughout the state of California the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your company world class network support while allowing you to avoid the expense and hassle of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Santa Rosa and is also ideal for customers in geographic regions of California that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad array of Microsoft support tools, service information, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent offers remote help on a by-the-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for online support and imposes no periodic retainer for services provided during normal business hours. This keeps you from facing big bills for quick fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide help from authorized professionals who have experience in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting services consist of system integration, Microsoft Exchange expertise, network security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support in critical business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Software Programming
MySQL Project Management and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a full service one-stop resource for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that align with the unique requirements of your business.
- State of the Art Online Connectivity Tools
Secure remote connectivity allows Progent's support professionals to observe exactly what your users see. This makes it easier to find quick fixes to problems that might otherwise require a costly onsite service call. Effective online access software and expert engineers together enable Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for Maximum System Availability
For organizations with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-constrained companies whose workers need immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT experience, refined remote support tools, and understanding of corporate IT enable businesses to escape the limitations of excessive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for support services provided during regular working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you won't be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Companies who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.