Fast and Affordable Remote Technical Support for Santa Rosa California Networks
For companies in Santa Rosa California, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's online technical support experts offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs since service calls require minimal billable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits even more with indirect expenses by reducing or avoiding network outages and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.
Progent's billing policy for remote help is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the support that you actually get. Unlike typical remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing eliminate situations where quick repairs manage to end up as substantial tabs. Progent's penchant for handling problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven processes that allow the highest level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to communicate with your environment without compromising corporate security.
Progent's sophisticated technical support database application includes detailed documentation for all service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of all help rendered to each Progent customer by every Progent consultant. This archive of problems and fixes is organized as a conveniently searchable support database that allows Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's online consulting experts can determine the best resolutions promptly.
Online support services provided by Progent to customers in Santa Rosa California include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals offer computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as offering Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and validates a person's network technology skills at the master level. CCIEs know how to resolve the most complex challenges encountered in network planning, integration, administration, compliance, and repair. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or locating software updates. CCIEs offer excellent value since their deep experience allows them to fix problems rapidly. In typical instances, less experienced service providers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system using sophisticated remote support technology to perform fast, secure, and affordable diagnosis and repair.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of connectivity products. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Cisco Catalyst switch integration and support, Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Aironet Access Points consulting services, Cisco wireless controllers consulting, Cisco VPN Consulting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection services that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist you to recuperate quickly following a damaging penetration. Security consulting services available from Progent include: comprehensive information security and compliance evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; setting up firewalls; designing secure mechanisms for remote and mobile communication; guarding your messaging system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help companies of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for recovering services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a broad array of information technologies including network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified management in environments that combine Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux environments. Progent's group-based methodology for resolving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so all potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote engineering services include:
How Your Santa Rosa Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk consulting services can assist you in building an effective new Help Desk or revamping your existing one, evaluating or modifying Help Desk Call Center software to meet the unique needs of your business, or adding occasional online personnel to supplement your internal Help Desk team to handle unusually busy events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your customers in Santa Rosa California fast assistance from a reliable network service resource with years of experience delivering phone consulting and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid driver of business productivity, and Progent's target is to resolve rather than simply document IT problems.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group provides remote advanced consulting expertise and training in specific business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Santa Rosa California online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your network maintenance is proactive and automated. By detecting possible trouble spots before they result in full-scale emergencies, automated monitoring can minimize inconvenient and expensive service crises. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on a combination of OS platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Santa Rosa California, Progent's online network support specialists are ready to deliver effective and cost-effective IT help whenever your organization requires it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Santa Rosa business works with a regular freelance consultant or maintains an in-house IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to address unexpected system crises or especially challenging integration problems.
Features of Progent's Remote Computer Services for Santa Rosa California
Progent's online support, remote troubleshooting, network security consulting, and network administration services give offices in Santa Rosa California the greatest leverage for your IT investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk services and system management, Progent's experts can provide your business world class network support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Santa Rosa California and is also ideal for networks in geographic areas that lack technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad range of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides online support on a per-minute basis, so you pay only for the support you use. Progent asks for no minimum charge for phone help and requires no monthly subscription fee for support services provided during regular working hours. This saves you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers access to on-staff professionals who have skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's core support services consist of technology integration, MS Exchange Server consulting, network security planning, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting expertise for specific application areas. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Training
Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL DBA Services and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized source for network generalists and application experts, Progent is able to deliver timely, inexpensive, and thorough information technology solutions that meet the specific requirements of your company.
- Advanced Online Connectivity Tools
Secure online access permits Progent's service professionals to see exactly what your users see. This makes it possible to find quick solutions to issues that could otherwise require a costly onsite visit. Cutting-edge online access tools and experienced engineers combine to allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system analysis.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- Round-the-Clock Support for Maximum Network Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-conscious companies whose workers require immediate access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT background, fine tuned support software, and familiarity with corporate IT enable companies to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, at the forefront of IT service, performing a broad variety of technical tasks for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This means that you get not just expert technical capability, but also a support engineer with proven approaches for applying technical knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits by the minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you won't be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain internal support staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.