Fast and Affordable Remote Troubleshooting for Santa Rosa California Computer Systems
Urgent Online Consulting for Santa Rosa SystemsFor businesses located in Santa Rosa California, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online support engineers offer exceptional value because they have the real-world experience and are equipped with the sophisticated tools needed to solve most network issues rapidly. Efficient support lowers immediate expenses since solutions require minimal chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization benefits even more with indirect expenses by reducing or avoiding system outages and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is especially valuable for businesses that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing model for remote support is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many remote support firms, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor solutions manage to turn into substantial invoices. Progent's penchant for disposing of problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that ensure the maximum degree of efficiency for online consulting and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to interface to your company's network remotely without violating corporate security.

Progent's powerful service reporting application maintains comprehensive documentation for all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of assistance provided to each Progent client by every Progent consultant. This archive of problems and repairs is organized as an easily exploitable support database that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working relationships with major vendors such as Cisco and Microsoft make available other massive support databases and allow fast response from manufacturers' internal product engineers so Progent's remote service experts are able to find the most efficient solutions in the least time.

Remote technical services available from Progent to businesses in Santa Rosa California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Progent's rates for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network experts offers your clients in Santa Rosa California instant communication with a large support resource with years of experience delivering telephone-based support and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a significant enabler of business success, and Progent's target is to fix instead of just report technical issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced consulting expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and training for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Santa Rosa California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so your network support is proactive and automated. By exposing possible problems before they grow into full-scale emergencies, proactive monitoring can avoid stressful and costly service failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a variety of platforms.
How Your Santa Rosa Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Santa Rosa California, Progent's online network support specialists are ready to deliver effective and affordable system support the moment your business requires it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Santa Rosa organization works with a local independent support technician or maintains an in-house IT staff that know how to deal with the majority of computer issues, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to handle sudden network crises or particularly complex integration projects.

Details of Progent's Remote Computer Support for Santa Rosa California
Progent's online support, Internet-based repair, network security consulting, and system management services offer businesses in Santa Rosa California the greatest leverage for your IT investment. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk services and network administration, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical experience, refined remote support software, and understanding of corporate IT enable companies to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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    Progentís Cisco-Premier network experts provide experienced PIX Firewall consulting services encompassing design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat protection, and safe access services. Ranging from compact, plug-and-play desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible level of security, performance and availability for information environments of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive management solutions. Progentís Cisco experts can show you how to choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    If your company is producing UNIX or Linux software in an environment that includes MS Windows-based processors, PCs, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to concentrate on your field of strategic expertise while avoiding the constant distraction of maintaining your company information system. By using automated network monitoring and by providing online and in-person assistance when your business needs it, Progent offers an affordable solution for maintaining an information network that features excellent dependability, security, and performance. Progent's Linux developer support offerings feature comprehensive it outsourcing, virtual server infrastructure, online and on-site support and troubleshooting, network monitoring, and Help Desk support.

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    Progent can assist your company to plan and execute an efficient migration from a Solaris-based IT system to a network based on Microsoft Windows and suited for running Microsoft's familiar office productivity products, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and application experts can assist you to preserve your information and reduce productivity disruption by developing an efficient transition plan that preserves your current assets in Sun Solaris software and technology. UNIX-to-Windows transition support services offered by Progent include analysis of existing infrastructure, migration strategy and testing, MS Exchange migration support, information and application software porting, and server and mass storage migration and economization.

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    Progent's Microsoft-certified consultants have over a decade of background designing, implementing, enhancing and repairing Microsoft SCOM environments and offer companies of all sizes expert online or on-premises consulting services for SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and availability needed to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or onsite technical support to help you to fix serious issues uncovered by SCOM 2012.

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    Cisco offers an extensive product line of routers that includes routers designed to provide the security, bandwidth, and reliability required by customers from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and network availability. Progent can help you select and integrate Cisco routers to establish a reliable foundation for your network and to make it economical to grow as you add new users, start new offices, install new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a range of routers based on Cisco's IOS operating system, including the Cisco 800 series of small business VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Routers.

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