Fast and Affordable Remote Help for Santa Rosa California Information Networks
For companies in Santa Rosa California, Progent provides online help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support experts provide excellent value due to the fact that they have the practical experience and have access to the sophisticated technology required to solve most information system problems rapidly. This lowers immediate expenses since solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and associated costs due to business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote technical support experience is especially important for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the services that you receive. Unlike many online service companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from scenarios where quick fixes somehow turn into substantial tabs. Progent's penchant for solving problems quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and proven processes that allow the highest degree of efficiency for remote help and troubleshooting for information networks of any size. Progent provides secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to access your computer system remotely without compromising corporate security.
Progent's powerful service database system keeps detailed records for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of support rendered to each customer by every Progent consultant. This database of trouble tickets and repairs is structured as a quickly retrievable support database that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other massive support databases and allow quick response from vendors' internal engineering staff so Progent's remote consulting specialists are able to arrive at optimal resolutions quickly.
Remote support offered by Progent to clients in Santa Rosa California include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote support experts offer computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop services to assist you business to install, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure consultants, and certifies an individual's technical skills at the expert level. Cisco CCIEs know how to resolve the most complex challenges occurring in network design, installation, maintenance, protection, and repair. Cisco CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness since their depth of experience allows them to solve problems quickly. In many instances, less seasoned engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system via state-of-the-art remote support technology to provide fast, safe, and affordable diagnosis and repair.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's CCIEs offer assistance with all of Cisco's popular family of connectivity appliances by offering consulting services such as:
CISM and CISSP Premier System Security Experts
Progent's qualified CISM and CISSP security and compliance experts offer a variety of system protection solutions to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to recover quickly following a damaging breach. Security solutions offered by Progent include: thorough data security and compliance analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting support to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide spectrum of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in networks that include Linux and Windows, Progent offers VMware integration and Citrix support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency remote help resolving anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight line of network monitoring and management services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Santa Rosa Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or enhancing your established organization, selecting or modifying Call Center software to address the unique needs of your company, or adding occasional phone support staff to work with your in-house Help Desk team during unusually busy scenarios such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of experienced network experts offers your clients in Santa Rosa California rapid contact with an efficient support group with years of background delivering telephone-based consulting and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a major driver of business efficiency, and Progent's aim is to resolve rather than just record IT issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Group provides remote advanced consulting support and training in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more about Progent's consulting, custom programming, and education services, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Santa Rosa California remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so your IT support is proactive rather than reactive. By exposing emerging issues before they cause downtime, remote monitoring can head off inconvenient and expensive network crises. Progent can also deploy system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments that incorporate multiple operating systems.
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
For companies and startups in Santa Rosa California, Progent's phone-based network support engineers can deliver effective and affordable system support the instant your business needs it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix computer problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Santa Rosa organization deals with a local freelance support technician or maintains an in-house organization that know how to handle typical computer problems, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to address sudden system emergencies or especially complex integration problems.
Details of Progent's Remote Computer Support for Santa Rosa California
Progent's phone help, remote troubleshooting, network security expertise, and system administration services offer companies in Santa Rosa California unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Santa Rosa California and is also ideal for customers in more remote regions that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide range of Microsoft support utilities, technical information, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent provides online help on a per-minute basis, so you are charged only for the services you receive. Progent asks for no minimum charge for phone service and imposes no ongoing retainer for services provided during regular business hours. This keeps you from paying big invoices for quick fixes.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers help from authorized specialists with experience in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support offerings include system integration, MS Exchange Server consulting, system security design, and Help Desk sharing services. Progent's Experts group offers in-depth consulting support for critical business applications. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
MS Project Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Software Programming
MySQL Management and Application Design
Amazon Marketplace Web Service Programming
By providing a convenient centralized source for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive IT solutions that match the special requirements of your company.
- State of the Art Online Access Tools
Protected remote connectivity permits Progent's support professionals to see exactly what your users see. This makes it easier to find fast fixes to issues that might otherwise demand an expensive personal service call. Effective remote connectivity tools and expert technicians together enable Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite support and automated system tracking.
- Support for Leading VPN Products
Progent supports safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Support for High System Uptime
For offices with vital applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious businesses whose workers require immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical expertise, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, in the trenches of IT service, performing a wide variety of IT projects for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits per minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Companies who utilize trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide 24x7 network tracking services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.