For small businesses in Santa Rosa or anywhere in the state of California, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for complex connectivity problems, as well as the services of CISSP-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote support services represent exceptional value due to the fact that they are equipped with the real-world background and the advanced technology to resolve most network problems rapidly. Efficient support lowers direct costs since solutions take up a smaller number of chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company saves additionally in indirect costs by reducing or eliminating system outages and related costs stemming from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for remote support is structured to get the most out of your IT service investment. Progent charges by the minute for phone consulting, so you pay just for the support that you receive. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing save you from situations where fast solutions somehow end up as major tabs. Progent's penchant for handling problems quickly results in your company conserving money.
Progent's Remote Service Tools
Over the years, Progent has refined a collection of optimized technologies and proven methodologies that permit the highest level of effectiveness for remote consulting and repair for small company computer networks. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to interface to your company's network without compromising network security.
Progent's sophisticated customer support database system keeps detailed records for all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of all help provided to every client by any engineer. This database of anomalies and repairs is stored as a readily accessible internal knowledge base that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft permit access to other extensive support databases and permit fast response from vendors' internal support staff so Progent's remote consulting specialists are able to arrive at the most efficient resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Santa Rosa or anywhere in California or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's phone-based network support professionals have certified skills in an extensive array of products and technologies. This broad scope of capability allows Progent's consultants to tackle practically any crisis that may crop up in a small company information system. Credentials held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to companies with mixed-operating system environments, Progent also offers access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services provided by Progent to companies in Santa Rosa and anywhere in the state of California include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad range of computer technology including network architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and simplified management, and transitioning from legacy applications to current MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and certifies an individual's technical knowledge at the expert level. Cisco qualified CCIEs can handle even the most stubborn issues associated with network infrastructure design, installation, management, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or locating software patches. Cisco CCIEs offer exceptional value because their broad experience permits them to resolve the most intractable problems quickly. In many instances, less experienced service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can receive urgent help for serious network issues that are lowering business efficiency but are beyond the scope of your local network maintenance group or consultant. Progent's CCIE consultants can communicate with your network using sophisticated remote troubleshooting technology to provide fast, secure, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for all of Cisco's popular selection of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support engineers can deliver computer system problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration,
Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of remote desktop support and troubleshooting services including Windows 7 migration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services to enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to recover quickly after a damaging breach. Security services available from Progent cover thorough network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious attacks; integrating firewalls; designing safe mechanisms for off-site and mobile communication; protecting your email system against spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small companies frequently request. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Santa Rosa Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk service offerings for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk support services are designed for small organizations who lack the money or time to create an in-house Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk or improving your current one, selecting or enhancing Call Center software to handle the unique requirements of your company, or adding occasional online staff to supplement your internal Call Center team to handle demanding events such as software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center team of seasoned network consultants offers your computer users in Santa Rosa or anywhere in the state of California instant communication with an effective technical support resource with extensive experience offering telephone-based support and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center perception as a key driver of business efficiency, and Progent's policy is to fix and not just record IT problems.
Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting staff can supply online and in-depth consulting expertise and training in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To read additional information about Progent's consulting, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac consultants can support the creative facets of Macintosh environments by offering phone-based help support and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio or video or setting up an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Santa Rosa, or anywhere in the state of California, online network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your IT support is proactive and automated. By anticipating possible problems before they result in downtime, remote monitoring can ward off inconvenient and expensive service failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by multiple operating systems.
To get in touch with Progent about urgent online support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area