For small companies located in Santa Rosa California, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support engineers represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of network issues quickly. Efficient support lowers direct costs since service calls require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with indirect expenses by reducing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike many online service firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where fast fixes somehow end up as major bills. Progent's skill at solving technical issues efficiently translates into your business conserving money.
Progent's Online Support Technologies
Over time, Progent has developed a collection of optimized technologies and field-tested methodologies that ensure the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize company computer systems. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your environment without violating system security.
Progent's sophisticated customer support reporting system includes thorough documentation for the service that Progent's customers have received. Progent's team consultants have access to the specifics of assistance delivered to every client by every consultant. This history of anomalies and fixes is stored as a quickly retrievable proprietary database that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft permit access to additional massive technical databases and allow priority response from manufacturers' internal engineering staff so Progent's online service specialists can determine the best resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Santa Rosa California or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's online technical support engineers have advanced credentials in a comprehensive array of disciplines. This broad scope of technical skills allows Progent's engineers to handle almost any emergency likely to crop up in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To support companies with mixed-OS networks, Progent also offers access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services available from Progent to companies in Santa Rosa include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide range of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency online help for resolving problems within UNIX/Linux networks based on popular derivatives of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- RedHat Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and certifies a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most stubborn issues encountered in network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying software updates. CCIEs represent an exceptional value since their depth of expertise enables them to resolve the most difficult problems quickly. In common cases, less seasoned service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone access to a Cisco authorized CCIE so you can receive timely assistance for serious network problems that are lowering business productivity but are beyond the scope of your regular IT service providers. Progent's Cisco CCIE engineers can connect to your computer system via sophisticated remote support tools in order to perform fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-expert online service experts offer computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of remote PC desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISSP and ISSAP network security engineers offer a variety of system protection solutions that can enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help you to clean up rapidly after a serious penetration. Security solutions available from Progent cover in depth security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious attacks; configuring firewalls; designing secure mechanisms for remote and mobile communication; guarding your messaging system against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help organizations of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of world-class remote consulting professionals for special projects that small businesses often need. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Santa Rosa California Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk services are well suited for small organizations who lack the money or time to assemble and manage an in-house Help Desk Call Center but who want quick communication with an effective Call Center with proficient telephone support plus the technical depth to escalate the most challenging problems to high-level consultants.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting services can guide you in building an efficient new Call Center or revamping your existing one, identifying or modifying Help Desk Call Center application software to handle the special demands of your corporation, or providing occasional phone support staff to supplement your internal Call Center team to deal with demanding scenarios like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network consultants offers your computer users in Santa Rosa California fast contact with an efficient support resource with years of experience delivering phone help and remote troubleshooting for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a significant driver of company success, and Progent's goal is to fix rather than just record IT issues.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Team offers remote professional engineering expertise and education in key application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft applications including CRM, MS Office Project, MS Office Word, and Excel. To read additional information on Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the imaginative components of Mac environments by providing remote consulting services and training in imaging, audio, and video. Progent's support professionals offer help in a large selection of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio or video or setting up an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Santa Rosa California online computer system monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they evolve into downtime, proactive monitoring can avoid disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on multiple platforms.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area