For small and midsize businesses located in Santa Rosa California, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security design and business continuity planning.
Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of information system problems rapidly. This reduces immediate costs because solutions require a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with incidental costs by reducing or eliminating system downtime and related costs due to business disruption, upset clients, unproductive workers, and de-focused management.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike many remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where quick repairs manage to turn into substantial bills. Progent's skill at disposing of technical issues quickly translates into your business spending less cash.
Progent's Remote Support Tools
Over the years, Progent has developed a set of customized tools and field-tested processes that ensure the highest degree of efficiency for remote engineering help and troubleshooting for small company IT networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your company's computer system without compromising system security.
Progent's sophisticated technical support database application stores comprehensive histories for all support that Progent's customers have been provided. Progent's staff service personnel have access to the records of support provided to every customer by every Progent engineer. This database of trouble tickets and responses is organized as a quickly searchable proprietary knowledge base that enables Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft permit access to additional vast support databases and allow priority response from vendors' internal engineering staff with the result that Progent's online service experts are able to come up with optimal solutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Santa Rosa California or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's remote technical support experts possess advanced credentials in a comprehensive array of disciplines. This broad range of IT skills allows Progent's engineers to resolve almost any emergency that may take place in a small business information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To help clients with mixed-OS networks, Progent also provides access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services available from Progent to customers in Santa Rosa include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of computer technology such as system infrastructure, email systems, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and easy administration, and migration from older systems to current MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues enables quick escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and certifies a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most intractable problems occurring in network planning, integration, management, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network management tools and developing alternate approaches or locating program patches. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise permits them to resolve the most intractable problems rapidly. In common cases, less qualified engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support organizations make CCIEs accessible to assist small and mid-size businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive urgent help for severe network infrastructure issues that are lowering worker efficiency but are not within the scope of your ordinary network support providers. Progent's CCIE support experts can interface to your network using state-of-the-art remote troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN solutions.
Certified MS Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of remote desktop support including Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier System Security Consultants
Progent's certified CISM and CISSP network security engineers offer a range of security solutions to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your business to recuperate rapidly after a serious penetration. Security solutions offered by Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious assaults; installing firewalls; building safe mechanisms for off-site and mobile access; defending your messaging system from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize physical resources along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for contract IT projects that small companies often request. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Santa Rosa California Business Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center services are ideal for smaller organizations who lack the money or time to create an internal Call Center but who require fast communication with a dependable Help Desk with professional telephone assistance as well as the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk or improving your current one, identifying or enhancing Call Center software products to address the particular requirements of your company, or providing occasional online staff to supplement your in-house Help Desk Call Center resources to deal with unusually busy events such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced network consultants provides your clients in Santa Rosa California instant access to an efficient network service group with years of experience delivering telephone-based consulting and remote diagnostics for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's aim is to resolve instead of merely annotate IT issues.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff offers online and in-depth engineering support and education in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, customization, and training for Microsoft business applications including CRM, Office Project, Office Word, and MS Excel. For more information on Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the imaginative aspect of Apple Mac environments by providing remote help support and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio or video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Santa Rosa California online network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent for your business so that your IT maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into network outages, system monitoring can ward off stressful and costly service failures. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area