For small and midsize businesses located in Santa Rosa California, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security design and business continuity planning.
Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of information system problems rapidly. This reduces immediate costs because solutions require a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with incidental costs by reducing or eliminating system downtime and related costs due to business disruption, upset clients, unproductive workers, and de-focused management.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike many remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where quick repairs manage to turn into substantial bills. Progent's skill at disposing of technical issues quickly translates into your business spending less cash.
Progent's Remote Support Tools
Over the years, Progent has developed a set of customized tools and field-tested processes that ensure the highest degree of efficiency for remote engineering help and troubleshooting for small company IT networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your company's computer system without compromising system security.
Progent's sophisticated technical support database application stores comprehensive histories for all support that Progent's customers have been provided. Progent's staff service personnel have access to the records of support provided to every customer by every Progent engineer. This database of trouble tickets and responses is organized as a quickly searchable proprietary knowledge base that enables Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft permit access to additional vast support databases and allow priority response from vendors' internal engineering staff with the result that Progent's online service experts are able to come up with optimal solutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Santa Rosa California or to find out additional information about Progent's phone support options, contact Progent at
Phone-based Network Support Services Available from Progent
Progent's remote technical support experts possess advanced credentials in a comprehensive array of disciplines. This broad range of IT skills allows Progent's engineers to resolve almost any emergency that may take place in a small business information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To help clients with mixed-OS networks, Progent also provides access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services available from Progent to customers in Santa Rosa include:
Progent's UNIX and Linux consultants can offer emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Progent also offers a wide range of remote desktop support including Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
Progent’s shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk or improving your current one, identifying or enhancing Call Center software products to address the particular requirements of your company, or providing occasional online staff to supplement your in-house Help Desk Call Center resources to deal with unusually busy events such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced network consultants provides your clients in Santa Rosa California instant access to an efficient network service group with years of experience delivering telephone-based consulting and remote diagnostics for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's aim is to resolve instead of merely annotate IT issues.
Progent's Apple Mac consultants can nurture the imaginative aspect of Apple Mac environments by providing remote help support and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio or video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Santa Rosa California online network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent for your business so that your IT maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into network outages, system monitoring can ward off stressful and costly service failures. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a variety of OS platforms.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
City | Address | Phone | Link |
Napa | 2180 Jefferson St Napa, CA 94559 United States |
(707) 819-9099 | Napa Network Support Services |
Petaluma | 755 Baywood Drive, 2nd Floor Petaluma, CA 94954 United States |
(707) 772-1334 | Petaluma Network Support Services |
San Rafael | 4040 Civic Center Drive, Suite 200 San Rafael, CA 94903 United States |
(415) 526-1400 | San Rafael Network Support Services |
Santa Rosa | 131 Stony Circle, Suite 500 Santa Rosa, CA 95401 United States |
(707) 303-4400 | Santa Rosa Network Support Services |