For small and midsize companies in Santa Rosa California, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure problems, plus the services of CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve the majority of network problems quickly. This reduces immediate costs because service calls require fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization benefits even more with incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are charged just for the services that you receive. Unlike typical online service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor fixes manage to end up as major tabs. Progent's skill at dealing with technical issues quickly translates into your business saving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has developed an array of customized tools and field-proven processes which permit the maximum degree of efficiency for remote technical support and troubleshooting for small company IT systems. Progent offers safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to connect to your company's environment remotely without violating system security.
Progent's highly evolved service database system maintains detailed documentation describing the support that Progent's customers have been provided. Progent's team service personnel have access to the history of all help rendered to every Progent customer by every consultant. This database of problems and fixes is stored as a conveniently exploitable support knowledge base that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft make available other massive technical databases and permit fast access to vendors' in-house product engineers so Progent's online consulting experts are able to determine the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Santa Rosa California or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's remote technical support professionals possess certified skills in an extensive array of disciplines. This breadth of technical skills permits Progent's consultants to manage virtually any problem likely to crop up in a small business network. Certificates earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with multi-OS environments, Progent also provides the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online support provided by Progent to small businesses in Santa Rosa include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad array of computer technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from legacy systems to the latest Microsoft Windows or Linux environments. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance for troubleshooting problems within UNIX/Linux systems powered by popular variants of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and validates a person's network technology skills at the master level. Cisco qualified CCIEs know how to handle the most intractable challenges surrounding network infrastructure design, integration, management, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs are an exceptional value since their depth of experience enables them to fix the most difficult problems rapidly. In many instances, less qualified service providers can wrestle for many hours or days with identical problems that a CCIE can fix in a few minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide fast phone access to a Cisco CCIE so your company can receive timely support for severe network infrastructure issues that are lowering worker productivity but are beyond the experience of your ordinary IT service group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your environment via state-of-the-art remote troubleshooting technology to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, plus VPN solutions.
Authorized Windows Expertise
Progent's Microsoft-certified online service professionals offer computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of remote PC desktop support including Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISSP and ISSAP network security consultants offer a variety of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to recover rapidly following a serious breach. Security services offered by Progent include: in depth network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; setting up firewalls; building safe architectures for remote and mobile access; securing your messaging system from spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help businesses of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize on-premises IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the services of seasoned remote consulting professionals for special projects that small companies often need. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows customers to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Santa Rosa California Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Call Center support programs for small businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are intended for small organizations who lack the resources to build and maintain an internal Help Desk but who need fast communication with an effective Help Desk with professional telephone support plus the available expertise to escalate complex tasks to advanced engineers.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Help Desk or improving your current one, evaluating or modifying Call Center application software to address the unique needs of your company, or providing occasional online staff to reinforce your internal Help Desk Call Center resources to deal with high-demand situations like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of experienced network experts offers your clients in Santa Rosa California fast access to a dependable technical support resource with years of experience providing phone support and online diagnostics for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's aim is to solve rather than merely annotate IT problems.
Business Applications Support: Education, Development, and Integration
Progent's Applications Experts Group offers remote advanced consulting support and education in key application fields that include ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Office Excel. To read more information on Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the creative elements of Mac environments by offering phone-based consulting services and education in graphics, audio, and video. Progent's support professionals can provide assistance in a large selection of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio/video or putting together an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Santa Rosa California online computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your network support is proactive rather than reactive. By anticipating potential issues before they evolve into network outages, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by multiple platforms.
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area