Fast Remote Troubleshooting for Santa Rosa California IT Networks
For companies located in Santa Rosa California, Progent provides online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.
Progent's online support engineers offer exceptional value because they have the real-world experience and are equipped with the advanced tools required to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses because service calls use up minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves even more in indirect costs by minimizing or avoiding network outages and associated costs resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing model for remote support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you are billed just for the services that you receive. Unlike typical remote service organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid scenarios where fast repairs manage to turn into major bills. Progent's skill at handling technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which allow the maximum degree of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your environment remotely without compromising network security.
Progent's proven customer support reporting application stores comprehensive documentation for the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of all help delivered to each Progent customer by every engineer. This history of issues and repairs is structured as a conveniently exploitable proprietary knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's remote consulting specialists can find the best resolutions quickly.
Remote technical support services offered by Progent to clients in Santa Rosa California include:
Authorized Windows Support
Progent's Microsoft-expert online service professionals can provide computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a wide range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop support services to assist you business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and certifies an individual's technical skills at the expert level. Cisco-qualified CCIEs can handle the most challenging challenges associated with network design, installation, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. CCIEs offer exceptional value because their broad expertise allows them to find solutions for problems rapidly. In typical instances, less qualified engineers can struggle for many hours or days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment via state-of-the-art remote support tools to provide fast, secure, and affordable diagnosis and remediation.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading family of connectivity products. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points engineering support, Cisco WiFi controllers support Services, Cisco VPN and Security engineering help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to improve the safety of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist your company to recover quickly after a serious breach. Security consulting services offered by Progent include: thorough information security and compliance evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your messaging system from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine on-premises resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to cover a wide spectrum of information technologies including network architecture, email solutions, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from legacy applications to MS Windows or Linux environments. Progent's group-based methodology for solving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance resolving anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Santa Rosa Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk staff of veteran information technology professionals gives your workers in Santa Rosa California instant communication with a large technical support resource with years of background delivering phone support and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a major contributor to business productivity, and Progent's policy is to solve rather than just annotate IT issues.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply online and in-depth engineering support and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Santa Rosa California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so your network support is proactive rather than reactive. By anticipating emerging problems before they evolve into crashes, automated monitoring can minimize inconvenient and costly information system failures. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks powered by multiple platforms.
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and startups in Santa Rosa California, Progent's online network support engineers are ready to deliver professional and economical IT help the moment your organization needs it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to fix IT problems quickly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Santa Rosa company works with a regular independent consultant or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to solve sudden system crises or especially tough integration projects.
Features of Progent's Remote Network Support for Santa Rosa California
Progent's online support, Internet-based repair, network security expertise, and network management services offer companies in Santa Rosa California unparalleled leverage for your IT investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your business world class IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Santa Rosa California and is also ideal for customers in more remote areas that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide range of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent offers remote help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent requires no minimum charge for phone support and requires no ongoing subscription fee for support services provided during regular business hours. This saves you from paying big bills for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers the services of on-staff specialists who have skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core consulting services consist of system integration, Microsoft Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting support for critical application areas. Help available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL DBA Services and Software Development
Apple Macintosh Support
Amazon MWS Software Integration
By providing a convenient centralized source for network generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that match the special needs of your business.
- Advanced Online Access Tools
Secure remote access permits Progent's service experts to observe exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise require an expensive personal service call. State-of-the-art online access software and expert technicians combine to enable Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for High System Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-conscious companies whose clients require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical knowledge, refined support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, at the forefront of network service, executing a broad variety of IT tasks for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not only world-class technical help, but also a consultant with proven approaches for using technical knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Companies who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.