Fast Remote Troubleshooting for Santa Rosa California IT Networks
Fast Online Support for Santa Rosa NetworksFor companies located in Santa Rosa California, Progent provides online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.

Progent's online support engineers offer exceptional value because they have the real-world experience and are equipped with the advanced tools required to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses because service calls use up minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves even more in indirect costs by minimizing or avoiding network outages and associated costs resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing model for remote support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you are billed just for the services that you receive. Unlike typical remote service organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid scenarios where fast repairs manage to turn into major bills. Progent's skill at handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which allow the maximum degree of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your environment remotely without compromising network security.

Progent's proven customer support reporting application stores comprehensive documentation for the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of all help delivered to each Progent customer by every engineer. This history of issues and repairs is structured as a conveniently exploitable proprietary knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's remote consulting specialists can find the best resolutions quickly.

Remote technical support services offered by Progent to clients in Santa Rosa California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk staff of veteran information technology professionals gives your workers in Santa Rosa California instant communication with a large technical support resource with years of background delivering phone support and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a major contributor to business productivity, and Progent's policy is to solve rather than just annotate IT issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply online and in-depth engineering support and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Santa Rosa California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so your network support is proactive rather than reactive. By anticipating emerging problems before they evolve into crashes, automated monitoring can minimize inconvenient and costly information system failures. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks powered by multiple platforms.
How Your Santa Rosa Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Santa Rosa California, Progent's online network support engineers are ready to deliver professional and economical IT help the moment your organization needs it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to fix IT problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Santa Rosa company works with a regular independent consultant or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to solve sudden system crises or especially tough integration projects.

Features of Progent's Remote Network Support for Santa Rosa California
Progent's online support, Internet-based repair, network security expertise, and network management services offer companies in Santa Rosa California unparalleled leverage for your IT investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your business world class IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical knowledge, refined support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, at the forefront of network service, executing a broad variety of IT tasks for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not only world-class technical help, but also a consultant with proven approaches for using technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site help per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be tempted to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Companies who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    In performing IT tasks for corporate customers, Progent uses a structured approach based on defined milestones so as to achieve budgetary, scheduling and engineering goals while reducing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures based on the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture recommendations, pilots, design tuning, and professional implementation. All facets are recorded to make available a comprehensive description of IT services performed and to assist in downstream system support.

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