Fast Online Technical Support for Santa Rosa California IT Networks
For companies in Santa Rosa California, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking issues, plus the services of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic jobs.
Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world background and have access to the sophisticated technology necessary to solve most information system issues rapidly. This lowers immediate expenses since service calls accumulate fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you owe exclusively for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with scenarios where quick fixes somehow turn into big tabs. Progent's penchant for handling problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and proven processes that ensure the maximum degree of effectiveness for online help and repair for IT systems of any size. Progent provides protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's online support team to access your company's computer system remotely without breaching corporate security.
Progent's advanced service database system stores extensive histories for the service that Progent's customers have received. Progent's authorized engineers have access to the details of services provided to every client by any Progent engineer. This database of issues and resolutions is organized as a quickly accessible internal database that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and close associations with key industry leaders such as Cisco and Microsoft open up other massive technical databases and allow quick access to manufacturers' internal engineering staff with the result that Progent's remote service experts can arrive at the most efficient solutions promptly.
Online technical support services provided by Progent to clients in Santa Rosa California include:
Certified MS Windows Support
Progent's Microsoft-expert online service professionals offer computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop services to assist you company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and certifies a consultant's network technology skills at the expert level. CCIEs know how to deal with even the most difficult challenges surrounding network planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and developing workarounds or identifying program patches. Cisco CCIEs are an exceptional cost-effectiveness because their broad expertise allows them to resolve problems quickly. In many instances, less qualified engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system via sophisticated remote support technology to provide fast, safe, and economical analysis and repair.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's Cisco CCIEs can provide help for the entire range of Cisco's market leading family of connectivity appliances by providing services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of security services to strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to recuperate rapidly following a serious penetration. Security solutions available from Progent cover in depth network security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing safe mechanisms for remote and mobile access; guarding your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Progent can provide advanced online consulting services to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote support services to address a broad array of computer technologies including system infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-based environments. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's top enterprises. The ProSight line of network management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Santa Rosa Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting services can assist you in building an efficient new Help Desk Call Center or improving your current organization, identifying or enhancing Help Desk software products to address the special needs of your company, or adding temporary online staff to work with your internal Help Desk Call Center resources to deal with unusually busy events like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network experts gives your computer users in Santa Rosa California instant contact with a reliable support group with extensive experience offering telephone-based consulting and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a major enabler of company efficiency, and Progent's goal is to solve instead of merely document IT issues.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team provides online professional engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Santa Rosa California remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your environment so your computer support is proactive rather than reactive. By exposing emerging issues before they grow into downtime, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems that support a mix of OS platforms.
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Santa Rosa California, Progent's online network support engineers are ready to deliver effective and cost-effective system support the moment your company requires it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair computer problems quickly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Santa Rosa company has a local freelance consultant or maintains a full time organization that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to resolve unexpected network crises or especially tough integration problems.
Features of Progent's Remote Computer Services for Santa Rosa California
Progent's online help, remote troubleshooting, network security consulting, and system administration services offer businesses in Santa Rosa California the greatest leverage for your IT investment. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's experts can provide your business world class IT support while permitting you to avoid the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Santa Rosa California and is also ideal for customers in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent requires no minimum fee for phone support and imposes no monthly subscription fee for services provided during regular business hours. This protects you from paying big invoices for routine repairs.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers access to on-staff professionals with skill in designing, implementing, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings include system integration, Microsoft Exchange Server consulting, system security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise in specific business applications. Support available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Database Administration and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service centralized source for network generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that address the specific needs of your company.
- Sophisticated Online Access Software
Protected online access permits Progent's service professionals to see precisely what your customers see. This makes it easier to produce quick fixes to issues that could otherwise require a costly onsite service call. Effective online access software and experienced engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Support for Maximum Network Availability
For businesses with vital applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-conscious businesses whose workers require immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services provided during regular business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be tempted to permit simple problems to fester.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by every staff member to each client. The discipline of documenting and archiving service records results in more effective support and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.