Fast Online Support for Santa Rosa California Networks
Fast Online Support for Santa Rosa NetworksFor organizations in Santa Rosa California, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent value because they possess the practical background and are equipped with the sophisticated technology needed to solve the majority of network problems quickly. Efficient support lowers direct costs since solutions require minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization benefits even more with incidental expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online consulting experience is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe only for the services that you receive. Unlike typical remote support companies, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where quick repairs somehow end up as big bills. Progent's skill at solving problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies which allow the highest level of efficiency for online consulting and troubleshooting for information systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to connect to your environment remotely without breaching corporate security.

Progent's proven service database application maintains thorough histories for all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of support provided to every customer by any engineer. This history of trouble tickets and solutions is structured as a quickly searchable support database that permits Progent's online technical experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to manufacturers' internal support staff so Progent's online consulting specialists are able to determine the most efficient resolutions in the least time.

Remote support provided by Progent to businesses in Santa Rosa California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk or improving your existing one, selecting or enhancing Call Center application software to address the special needs of your business, or adding occasional online staff to work with your internal Call Center resources to deal with unusually busy scenarios such as software migrations, major upgrades, or installing brand new business software.

    Progent's Call Center staff of experienced network consultants provides your customers in Santa Rosa California fast communication with a dependable technical support group with years of experience providing telephone-based support and online troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center perception as a crucial contributor to company efficiency, and Progent's intent is to resolve instead of just record network issues.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced engineering expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Santa Rosa California online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so that your network maintenance is proactive and automated. By anticipating possible trouble spots before they cause downtime, proactive monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that incorporate a mix of platforms.
How Your Santa Rosa Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Santa Rosa California, Progent's phone-based computer support specialists can provide expert and cost-effective system support the moment your business requires it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Santa Rosa company has a local independent consultant or employs a full time IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to deal with unexpected network crises or especially complex integration problems.

Benefits of Progent's IT Support for Offices in Santa Rosa California
Progent's online support services allow your Santa Rosa business to enjoy the benefits of timely, enterprise-class IT support without the cost of managing an in-house IT staff. Your network will acquire greater business value by becoming increasingly available, productive, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    With most offices in Santa Rosa California, local network service resources, whether made up of freelance consultants or an internal maintenance staff, can resolve the majority of network problems. However, serious problems can strike when local support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call support professionals offer an easy, quick, and economical solution to supplement your local resources and to convey valuable information to improve your ability to deal with future problems locally.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller businesses commonly rely on individual freelance service providers. Although independent consultants have smaller internal costs than big support companies and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the lack of fallback help may force your business to go without assistance during an IT crisis. As your business expands, system downtime and problems with vital applications become more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support experts to make sure your network is always available.

  • Create a Solid Basis for Seamless Growth
    Companies typically start with an IT system implemented on a shoestring budget. Lacking a robust framework, band-aid repairs can get thrown on top of a shaky foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. Such poorly built environments need proper analysis, smart strategic planning, and wide technical knowledge to evolve to a system architecture that can deliver the stable foundation to meet critical business demands and facilitate future growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations require guidance and technical education to negotiate an ever more complex maze of technology alternatives capable of promoting business growth and improving productivity. These companies hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align IT expertise with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical expertise, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the forefront of network service, performing a broad variety of technical tasks for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested approaches for applying technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are billed only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to permit minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation transmitted by each consultant to every customer. The discipline of documenting and archiving support activity results in more efficient support and avoids a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    Cisco's PIX Series firewalls have reached end of life and Cisco may no longer support these devices. Progent still provides technical support for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you determine whether to adopt next generation firewall technology available from Cisco. Progent's Cisco technology specialists can help your company design and carry out an efficient migration to Cisco ASA 5500-X firewalls based on leading practices.

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    Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to defend against ransomware or recover rapidly from a ransomware incident. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that reduces your exposure to a ransomware attack and meets your company's needs.

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