Cisco Technology Onsite and Remote Network Help
Santiago Enterprise IT Network Systems
For businesses of all sizes in Santiago Santiago Metropolitan Region, Progent offers convenient, fast, and affordable communication with Cisco CCIE-Premier network experts. Cisco CCIEs are world-class network engineers who achieve this prestigious certification only after rigorous examinations administered by Cisco. CCIE-qualified engineers can handle the most complicated issues associated with network interfacing, troubleshooting, and optimization. Progent’s CCIE-certified support specialists operate directly with Cisco's in-house staff in identifying anomalies with IOS or NX-OS software and developing temporary alternatives or obtaining program updates to correct problems. A Cisco certified CCIE knows how to isolate the source of computer network difficulties stemming from hardware or applications.
Progent can provide fast remote access to a CCIE expert so your company can get timely assistance for complex network issues that are impacting business productivity but are beyond the scope of your ordinary IT support resources. Progent's CCIE-Certified engineers can access your system using advanced remote connectivity tools that allow them to provide fast and affordable diagnosis and remediation of critical network issues.
Progent's CCIE Support Services
The vast majority of CCIEs are employed by large enterprises or nationwide Internet providers, and so their services are not easily accessible to the general public. Progent is one of the rare consulting firms to make CCIEs accessible to help small and mid-size businesses. Also, Progent can provide quick access to a CCIE by telephone so that you can get immediate support for urgent network issues that are hurting business efficiency. To learn how to talk to a Progent CCIE for timely assistance with your IT infrastructure, go to Progent's online network troubleshooting.
Progent maintains one of the largest teams of Cisco-premier CCIE engineers of any independent consulting company in the U.S. Consequently, Progent offers world-class skill in delivering networking solutions based on Cisco technology. Since Progent is also a Microsoft Partner and provides professional application support for a wide array of business applications, Progent can deliver comprehensive IT solutions that optimize the competitive value of your information system.
CCIEs are an excellent value since their deep expertise allows them to solve the most complex problems rapidly. In typical instances, less seasoned consultants can spend hours or even days struggling with a task that an experienced CCIE can solve in just minutes. Most Progent CCIEs are not only experienced with Cisco networking solutions, but have a variety of recognized technical certifications including Microsoft Certified Systems Engineer (MCSE), and a major security credential such as CISA or CISM. This permits Progent to offer end-to-end solutions that address a broad array of IT products without requiring extra costs and delays managing multiple consultants.
To learn more concerning Progent's professional support services for Cisco network technology, select a subject:
In addition to Cisco products and technology, Progent's consulting professionals offer support for other major facets of information systems, allowing Progent's experts to provide complete IT solutions for companies of all sizes. A few core fields where Progent can provide world-class support include:
- Windows Server 2019 migration services
- Microsoft Windows 2016 Hybrid Cloud Solutions
- Windows Server Deployment
- ProSight WAN Watch Network Infrastructure Monitoring and Management Consulting
- Microsoft Exchange Server 2010 Configuration
- Data Security Vulnerability Testing and Issue Mitigation
- Disaster Recovery/Business Continuity Planning and Testing
- Microsoft SQL Server 2019 Integration, SQL Server 2017 Migration and Application Development and SQL Server 2016 Development and Maintenance
- SharePoint Server Setup and Programming
- Oracle DBA Services and MySQL Application Development
- Windows Hyper-V Integration
- Windows Hyper-V Integration
- VMware vSphere Deployment
- VMware Site Recovery Manager Business Continuity Planning
- VMware NSX Network Virtualization Architecture and Integration
- Citrix XenApp and XenDesktop Virtualization Consulting and Support
- Project Management Outsourcing
- Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud solutions, and Google Cloud planning and integration expertise
An index of content::
Help Desk Software Selection and Deployment Help and Support
24x7 Microsoft Help Desk Remote Support
The Contact Center service model used by Progent gives small and midsize organizations an effective alternative to reliance on freelance service individuals by offering extensive technical knowledge shared by numerous support groups, optional round-the-clock availability of emergency help, fast escalation to appropriate experts for solving the most difficult issues, support consistency and reliability, prompt follow through enforced by seasoned IT service managers, a variety of convenient mechanisms for initiating service tasks, and excellent process visibility enabled by ticket tracking and accessible through a web portal.
Service Reporting Support and Help
Tracking Service Costs Consultant Services
Progent uses an enterprise-class service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to each customer. The discipline of detailing and archiving support activity results in more effective support and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.
Support and Help Extended Helpdesk
Co-managed Support Desk IT Consultant
Progent’s Shared Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's roster of veteran desktop support engineers and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the leading shared PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Job Openings Q&A about Recruiter Microsoft Consultant
Largest Work At Home Job Questions about Computer Consultants
For answers to frequent questions concerning being employed by Progent, refer to Working with Progent Frequently Asked Questions.
SMS Server Migration Integration
IT Services SMS Migration
Progent’s Microsoft certified consultants provide small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to install critical applications quickly and automatically to appropriate workers, lower product expense and adhere to licensing agreements by understanding patterns of usage, enhance Windows security by increasing your awareness of vulnerability and by delivering critical patches, manage your external workforce through industry standards independent of connection or location, and reduce operational expenses by efficiently exploiting the administrative capabilities built into Windows. Progent’s SMS consulting professionals can help you use SMS economically for automated software and application deployment, security patch administration, and resource tracking management including software and hardware inventory.
Network Load Balancing Support Services
Windows Cluster Technical Consultant
Progent’s Disaster Recovery/Business Continuity consultants offer in-depth backgrounds assisting small organizations to minimize system downtime by offering affordable remote consulting for disaster recovery/business continuity planning, high-availability network infrastructure, backup/restore solutions, and non-disruptive system maintenance. Progent’s business continuity consultants can assist your company to plan and validate an efficient business continuity strategy that matches your business goals and budget. Progent’s disaster recovery engineers can help you to architect, deploy, and manage fault-tolerant technologies including redundant Internet connectivity, virtualization, fail-over clustering, load balancing, transparent online backup, and geographically dispersed hot backup centers.
NetApp MetroCluster Disk Pools Services
Top Rated NetApp MetroCluster Switchover Consultants
Progent can provide enterprise clients the help of a NetApp-certified consultant to deliver remote or on-premises support for NetApp's entire family of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN technology supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, storage management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to assist you to take care of issues with NetApp SAN storage environments quickly and affordably following best practices.
Network Consulting 5500 Wireless Controller
Wave 2 wireless controller Remote Support Services
Catalyst line of Wi-Fi controllers streamline the administration of Wi-Fi networks by unifying the configuration and control of wireless APs, optimizing Wi-Fi performance by limiting the impact of RF congestion, improving Wi-Fi uptime with rapid failover, and hardening security by detecting threats and filtering network traffic based on user type and locale. Progent can help you to configure Cisco Wi-Fi controllers to manage Wi-Fi networks of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi environment or carry out a smooth transition to Cisco's latest wireless controller technology.
Dynamics GP Online Troubleshooting
Consultants Microsoft GP/Great Plains
Progent’s Microsoft certified experts offer a variety of consulting services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is an accounting and business analysis package built, like all Microsoft accounting tools, on the expandable and familiar platform of Microsoft Windows technology. Dynamics GP provides a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and configure, and with its modular approach you can purchase only the functions you currently require, with the ability to add clients and enlarge functionality when necessary. Progent’s Microsoft Dynamics GP support engineers can help you deploy, configure and administer the latest release of Microsoft Dynamics GP or migrate smoothly from an earlier version.
Small Business Configure
Small Office Expert
Progent is a pioneer in affordably providing world-class IT support to small companies. Progent's success in handling the network support requirements of the chronically underserviced small business sector is the combined outcome of major technical and process innovations that have eliminated much of the conventional costs out of administering IT support, added unprecedented technical skill into the support system, and significantly accelerated the solution process.
Monitoring and Reporting Online Support
Microsoft Operations Manager Setup and Support
Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, enhancing and troubleshooting System Center Operations Manager environments and offer organizations of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also help you to install and customize Microsoft SCOM 2012 management packs according to best practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or on-premises technical support to help you to fix serious problems detected by Microsoft SCOM 2012.
24-Hour Computer Consultant Shared Call Center
Co-managed Service Desk Setup and Support
Progent provides several essential kinds of Help Desk support including Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco experts gives your clients convenient access to a dependable support resource with years of experience delivering phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on earning the support Helpdesk a respected reputation as a solid contributor to business performance. Progent's target is to resolve rather than merely record problems.
Microsoft SQL Technology Professional
Upgrade Help SQL Server 2008
SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast creation of cutting-edge high-end applications that can give your business a critical competitive advantage. SQL Server features core support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft integration, assures you success in planning, installing and managing Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET platform.
Android security Remote Technical Support
Top Android security Online Consulting
Progent's seasoned group of IT consultants and application specialists have years of background providing online and on-premises support for businesses of all sizes who want to integrate Android phones and tablets into their IT systems so that mobile clients can work together while on the go. Progent has the range of skills to solve technical issues that involve multiple vendors and that represent a mix of legacy and current technology. Progent provides cost-effective online consulting to help you with any stage of designing, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional support to help you to resolve particularly stubborn technical problems, or Progent can provide comprehensive project management services to ensure that you complete major network projects on schedule and within budget. Progent can help with local, cloud-based, or hybrid networks and offers expertise with operating systems, applications, management tools and hardware infrastructure. Progent also can provide specialized group or individual training to help you manage and operate Android phones and tablets to maximize their business value.
Support Outsourcing Microsoft Office for Mac
Remote Desktop Connection for Mac Technical Support Services
Microsoft Mac Office allows Mac users to receive the benefits of the world's most familiar business applications. Progent's Apple-certified Macintosh experts can show you how to configure Mac Office on a multi-vendor environment that incorporates Apple OS X and Windows-powered computers so that Mac users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with co-workers who run Windows. Progent's engineers have experience with both Apple Macintosh and Windows technology and can provide service for environments that mix Mac with Microsoft Windows systems with complete resource sharing, or environments which intentionally limit sharing between Apple Mac and Windows systems.
Emergency Exchange 2019 MCDB Cache IT Consultants
Exchange Server 2019 Online Technical Support
Progent can help you in any facet of your upgrade to Exchange 2019 such as deploying Windows Server 2019 Core for hosting Exchange; planning HA system topology for a local, cloud-based or hybrid deployment; moving mailboxes; designing and implementing Hyper-V; configuring HLB; setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with O365; and setting up Outlook clients.
System Center 2016 Orchestrator Support and Help
System Center 2016 and Office 365 Integration Network Consulting
Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, optimizing and fixing SCOM environments and offer companies of all sizes expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design an architecture for SCOM 2012 servers that provides the performance and availability required to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network infrastructure and Microsoft and third-party applications and services. Also, Progent can deliver fast online or onsite troubleshooting to help you to fix serious problems detected by Microsoft SCOM 2012.
Integration Endpoint Virus Immunization
Endpoint Virus Immunization Specialist
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks.
Check Point 26000 Firewalls Consultant
Check Point 5000 Firewalls Security Audit Services
Progent's Check Point Software firewall consultants can help you design, deploy, and manage firewall solutions that rely on Check Point NGFW security gateways and Check Point's cloud-based security services. Progent's consultants can also help you maintain older Check Point firewall models or migrate efficiently to Check Point's next-generation firewalls.
SQL Server 2012 AlwaysOn Availability Groups Technical Consultant
Configuration SQL Server Analysis Services
Progent can provide the expertise of Microsoft-certified engineers as well as experienced database application developers, DBAs, project managers, Cisco-certified network architects, business continuity planning specialists, and data security consultants to assist your business to assess the potential advantages of Microsoft SQL Server 2012 for your organization, install test systems at your datacenter or at Progent's test lab, design and execute out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from legacy database solutions, and configure a cost-effective and safe network infrastructure that lets you maximize the business benefit of SQL Server 2012.
Information Technology Consulting Great Plains
Dynamics GP Software Technical Consultant
Progent’s Microsoft certified consultants provide a range of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is an accounting and business analysis package built, like all Microsoft accounting tools, on the expandable and familiar foundation of Microsoft Windows technology. Dynamics GP offers a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to install and configure, and with its segmented approach you are able to purchase only the functions you currently need, with the ability to add clients and enlarge capabilities in the future. Progent’s Dynamics GP/Great Plains consulting experts can help you install, configure and administer the current release of Dynamics GP or migrate smoothly from an older release.
Microsoft Expert ISA 2004 Standard Edition Server Outsourcing
Microsoft Expert Microsoft Firewall Specialist
Progent's Microsoft-certified ISA Server consultants have extensive experience creating Microsoft-based security solutions for IT networks with many sites, remote users, and line-of-business web-based applications. A Progent ISA Server consultant can help your small company design and deploy an installation of ISA Server 2004 that meets your IT security requirements without limiting your productivity.
wireless VoIP phones and Meraki APs Remote Technical Support
wireless IP phones and Aironet APs Professionals
Cisco's wireless VoIP phones are industrial-grade wireless devices intended for professionals who are on the move within office, warehouse, retail or other environments where IT management wants portable phones that provide more control, security and durability than is possible with the Bring-Your-Own-Device style of mobile collaboration. Creating solutions with Cisco's wireless IP phones typically demands that you configure and optimize numerous key pieces of your wireless environment including wireless access points, routers and switches, Cisco wireless LAN controllers, and call management tools. Progent's Cisco-certified experts can provide remote and on-premises support to help your organization create and maintain a Cisco wireless VoIP phone deployment by delivering integration services that can range from troubleshooting the set up of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of an entire campus.
24/7 Dynamics GP Visual Studio Engineers
MCSE Expert Certified Dynamics GP eConnect Specialist
Progent's background providing Microsoft .NET services and SQL Server help, and Progent's programming experience with VBasic, XML, and other developer platforms make it possible to create specialized mission-critical applications and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains reporting consultants can help you create reports that allow you to track your business more thoroughly, transforming raw information into valuable insights into your company and customers.
ProSight Remote IT Management Professionals
Network Infrastructure Monitoring Technology Professional
Progent's ProSight portfolio of managed IT services are geared to offer organizations who have small in-house IT administration and support staffs with low-cost access to enterprise-class management tools and consulting experts. Benefits of Progent's ProSight line of managed services include predictable IT management costs, automation of routine administrative processes, continual absorption of new technology, smooth migration from older technology to current solutions, close fit between information technology with business objectives, guidance from seasoned IT experts, and freeing up management to focus on business instead of ever-changing information technology.
Technical Support Microsoft Exchange 2003
Microsoft Exchange 2003 Network Consultants
Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2003 migration strategy that avoids productivity downtime, reduces ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complex multiple server or multi-location migrations, Progent has the background to complete your project rapidly and economically. Progent's Exchange 2003 support, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor add-ons to Exchange 2003 Server that are best aligned to your business goals.
Remote PC and Smartphone Computer Network Specialists
Remote PC and Smartphone Designers
Progent's remote connectivity and wireless synchronization specialists can assist your business to plan and deploy secure access solutions for off-site desktop PCs, laptops, and smartphones so they work seamlessly with your IT network, enabling you to optimize the productivity of your remote workforce.
Mobile Laptop Onsite and Remote Support
Notebook VPN Network Service
Progent's remote connectivity and wireless synchronization specialists can assist your business to design and configure secure access solutions for remote desktops, laptops, and wireless handhelds so they integrate seamlessly with your IT network, enabling you to optimize the productivity of your remote workforce.
Emergency Cisco RADIUS Security IT Consultants
VPN Specialist
Cisco's network security and remote access technology for small organizations offer a comprehensive range of manageable security products to help protect your local and remote network infrastructure. Cisco's VPN line includes routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional staff of consultants includes field-proven specialists with Cisco CCIE and CCNP qualifications who are able to help your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that align best with your business goals.
Microsoft Server Consolidation Computer Consultant
Microsoft Virtual Server 2005 Services
Microsoft Virtual Server 2005, hosted on the Windows Server 2003 platform and based on technology originally developed by Connectix, provides the performance necessary to accomplish hardware reduction, application upgrade, and server quarantine tasks via virtualization techniques in an enterprise-class IT network with advanced expandability, manageability, and availability. Microsoft has targeted Virtual Server at businesses who want to improve operational efficiency in software programming and testing, upgrading from outdated line-of-business software, and server consolidation. Progent's certified Virtual Server consultants can assist your IT staff to assess and integrate Microsoft Virtual Server.
Cisco Management Security Consulting Company
Top Rated Cisco VoIP Support Group
Progent offers rapid remote access to Cisco-certified CCIE networking experts. Progent's CCIE consultants can connect to your environment via powerful remote support utilities to deliver quick and economical troubleshooting and remediation of critical network problems.
Microsoft Azure cloud integration Programming Companies
Microsoft Azure Virtual Machines Reporting
Progent can help you with any phase of Microsoft Azure integration such as requirements analysis, readiness evaluation, solution architecture, pilot testing, deployment, centralized administration, performance optimization, license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can help you to configure and troubleshoot firewall appliances and VPN connections so your clients can safely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft platforms to run in the cloud including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist your organization to set up a hybrid cloud environment that transparently combines on-premises datacenters with Azure services.
Consulting Services Linux Remote
Linux Online Consult
Progent offers national remote technical support and consulting services for companies who operate UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX and Microsoft products. Online IT help provides maximum leverage for your information technology budget by extending client efficiency and shortening the time charged for network repair services. Advanced online access technology and skilled service specialists and engineers allow Progent to handle most network issues without squandering time and expense by going to your location. In most of situations your IT problems can be dealt with over the phone or via a combination of phone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP certified security specialists to help with the most challenging system issues.
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