Immediate Online Help for Santiago Santiago Metropolitan Region Computer Systems
For organizations in Santiago Santiago Metropolitan Region, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-qualified security experts to help with high-level security design and troubleshooting issues.
Progent's remote support experts offer exceptional value due to the fact that they have the real-world background and have access to the advanced tools required to resolve the majority of information system problems quickly. This reduces direct costs because solutions accumulate minimal chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially important in environments that depend on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing model for remote help is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike typical online support firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate situations where quick repairs manage to turn into big bills. Progent's skill at handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven methodologies which ensure the highest level of efficiency for online technical support and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to link to your company's network without breaching corporate security.
Progent's advanced technical support database system stores thorough histories for the support that Progent's customers have received. Progent's staff engineers have access to the details of support delivered to every customer by every Progent engineer. This archive of problems and fixes is stored as an easily accessible internal database that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit fast response from manufacturers' internal engineering staff so Progent's online consulting experts are able to find the best resolutions in the least time.
Online support services provided by Progent to businesses in Santiago Santiago Metropolitan Region include:
Certified MS Windows Support
Progent's Microsoft-certified remote service engineers can deliver computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop support services to assist you company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and certifies a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can deal with the most difficult problems encountered in network infrastructure design, installation, management, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or locating program patches. CCIEs offer exceptional value because their depth of experience allows them to resolve problems quickly. In typical instances, less qualified consultants can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your network using sophisticated remote troubleshooting tools to provide fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure appliances by providing services such as:
CISM and CISSP Certified System Security Experts
Progent's certified CISM and CISSP security and compliance experts offer a variety of system protection solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your business to recuperate quickly after a serious breach. Security consulting services available from Progent cover comprehensive information security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; setting up firewalls; building safe techniques for off-site and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote support services to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine physical IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable process for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to cover a broad spectrum of computer technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's team-based approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's leading corporations. The ProSight portfolio of outsourced network management services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Santiago Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent’s shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution built around the top PSA platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center team of veteran network consultants offers your computer users in Santiago Santiago Metropolitan Region fast communication with an efficient technical support resource with substantial experience offering phone help and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a significant contributor to company performance, and Progent's intent is to solve rather than merely track technical issues.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Team provides phone-based professional engineering support and training in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Santiago Santiago Metropolitan Region remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so your IT support is proactive and automated. By detecting looming problems before they result in downtime, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a mix of platforms.
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Santiago Santiago Metropolitan Region, Progent's phone-based network support engineers are ready to provide expert and economical system support the moment your company has to have it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems rapidly while eliminating the expense and lost time that comes with in-person service visits.
Even if your Santiago company works with a regular independent consultant or employs a full time IT staff that can deal with typical computer problems, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to address sudden network crises or particularly challenging integration projects.
Advantages of Progent's IT Support for Businesses in Santiago Santiago Metropolitan Region
Progent's online technical help services allow your Santiago company to realize the advantages of immediate, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will acquire greater business worth by becoming more reliable, efficient, and protected. Advantages to your business include:
- Seamless remote extension of your on-site IT resources
For most organizations in Santiago Santiago Metropolitan Region, nearby computer service providers, whether consisting of freelance consultants or a full-time IT staff, can handle the majority of network issues. On the other hand, IT crises might occur when local resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your onsite service technicians. In these instances, Progent's online support experts give you an easy, quick, and affordable way to supplement your regular help and to pass on valuable information to increase your capability to resolve future problems in-house.
- Less Dependence on Freelance Service Providers
For network support, smaller businesses often depend on individual freelance service providers. While independent consultants have smaller overhead than larger service organizations and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the lack of backup help may force your company to go without assistance during an emergency. As your business expands, system unavailability and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system remains available.
- Build a Solid Basis for Seamless Growth
Organizations typically start with an IT system implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes can get thrown onto an unstable foundation. When a company grows, stability and expandability issues can hinder the productivity of the organization. Such poorly built environments require proper assessment, smart long-term planning, and wide IT expertise to upgrade to a network infrastructure able to offer the stable foundation to meet vital business demands and facilitate future growth.
- Work with Solution Providers Instead of Product Sellers
Smaller offices require advice and technical education to negotiate an increasingly complex maze of technology options available for promoting business success and improving efficiency. These companies hardly need a network consultant who is motivated to resell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the proposed
solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align IT consulting with the real needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined remote support software, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Best Practices
Progent’s team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of network support, executing a broad variety of IT projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not only expert technical help, but also a consultant with field-tested methods for using computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for support services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be forced to permit minor problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports transmitted by each staff member to every customer. The discipline of detailing and organizing support activity allows more effective service and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from stressful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.