Fast Remote Technical Support for Santiago Santiago Metropolitan Region Computer Systems
Fast Remote Help for Santiago SystemsFor businesses in Santiago Santiago Metropolitan Region, Progent offers online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-accredited security experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and have access to the advanced technology needed to resolve the majority of network problems rapidly. This reduces immediate costs because service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting experience is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing model for remote support is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you pay just for the support that you receive. Unlike typical remote service firms, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and simple model for billing do away with situations where quick repairs somehow turn into large invoices. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-proven processes that permit the maximum degree of efficiency for remote technical support and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your environment without violating network security.

Progent's sophisticated service database application stores thorough documentation describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services provided to every Progent client by every Progent consultant. This history of trouble tickets and resolutions is stored as a conveniently exploitable proprietary database that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and allow priority access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to find the best solutions quickly.

Remote support available from Progent to clients in Santiago Santiago Metropolitan Region include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your existing organization, evaluating or modifying Call Center application software to handle the particular needs of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk group during high-demand situations such as software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned network experts provides your clients in Santiago Santiago Metropolitan Region instant communication with an efficient technical support group with substantial background providing telephone-based support and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a significant contributor to business productivity, and Progent's goal is to resolve rather than simply record network problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based and in-depth engineering support and education in key application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Santiago Santiago Metropolitan Region online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so that your computer support is proactive rather than reactive. By anticipating possible problems before they expand into crashes, proactive monitoring can ward off stressful and expensive service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by multiple operating systems.
How Your Santiago Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Santiago Santiago Metropolitan Region, Progent's phone-based computer support engineers can deliver professional and affordable system help the moment your business has to have it. More than 15 years of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Santiago company relies on a local independent support technician or employs a full time organization that know how to deal with typical computer problems, Progent’s Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to solve unexpected system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Businesses in Santiago Santiago Metropolitan Region
Progent's online support services allow your Santiago organization to experience the benefits of on-call, world-class network support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most businesses in Santiago Santiago Metropolitan Region, nearby computer support resources, whether represented by freelance consultants or a full-time maintenance staff, can resolve the majority of technical issues. On the other hand, major troubles may occur when your regular support personnel are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your onsite service people. In these instances, Progent's online support professionals give you a convenient, quick, and budget-friendly solution to augment your regular resources and to transfer valuable knowledge to improve your ability to resolve future issues locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller businesses often rely on individual freelance consultants. Although freelance consultants have smaller internal costs than big consulting companies and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the lack of backup help may require your business to go without assistance during an IT crisis. As your company grows, system downtime and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service experts to insure your IT system is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Companies typically start with an IT system implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes often get thrown on top of a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. Such poorly designed environments need proper analysis, smart long-term planning, and wide IT expertise to evolve to a system architecture that can provide the solid foundation to meet critical business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller companies require guidance and technical education to navigate through an increasingly complex array of technology alternatives capable of promoting business growth and improving efficiency. They hardly need a computer consultant who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align technical consulting with the real interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical experience, fine tuned remote support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    Microsoft Office Communications Server delivers IM and presence in an extensible, world-class package featuring advanced protection, transparent integration with additional Microsoft software, an expandable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows lower costs and improved operational efficiencies, increased individual productivity, and stronger intellectual property security. MS Office Communications Server has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence experts offer remote and on-premises support and troubleshooting help for your Office Communications Server deployment and can assist your organization to evaluate the advantages of migrating to Skype for Business. Progent can also assist you to design and carry out an efficient migration that will add business value to your IT system

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