For small and midsize companies in Santiago Santiago Metropolitan Region, Progent provides help for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP-certified security consultants to handle high-level security design and business continuity planning.
Progent's remote support services represent exceptional value because they are equipped with the practical experience and the sophisticated technology to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs since service calls accumulate a smaller number of chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves additionally with incidental costs by minimizing or eliminating network outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for remote help is designed to get the most out of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many remote support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from scenarios where speedy. minor fixes manage to end up as major bills. Progent's skill at handling problems quickly translates into your company spending less cash.
Progent's Remote Service Tools
Over the years, Progent has refined a set of optimized technologies and proven processes that promote the maximum degree of efficiency for remote consulting and repair for small and midsize company information systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the consultants of Progent's remote service group to access your environment remotely without violating system security.
Progent's advanced technical support reporting system maintains detailed histories describing the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of assistance delivered to every Progent client by every Progent engineer. This history of issues and repairs is organized as a quickly searchable proprietary database that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working relationships with important technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick response from vendors' internal support staff with the result that Progent's remote service specialists are able to come up with the best resolutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Santiago Santiago Metropolitan Region or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Online Support Services Available from Progent
Progent's remote network support professionals possess advanced credentials in an extensive set of technologies. This broad scope of capability allows Progent's consultants to tackle practically any emergency likely to crop up in a small company information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-OS environments, Progent also offers the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services available from Progent to small businesses in Santiago include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide range of information technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and migration from legacy applications to current MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance for troubleshooting anomalies affecting UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- SUSE Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network engineers, and indicates an individual's network technology skills at the master level. CCIEs know how to handle the most complex problems surrounding network infrastructure design, integration, management, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or locating program patches. Cisco CCIEs offer excellent value since their deep expertise enables them to find solutions for the most intractable problems rapidly. In typical cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few service providers make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide quick phone access to a CCIE so you can receive urgent support for complex network issues that are impacting worker productivity but are not within the experience of your ordinary IT service providers. Progent's Cisco CCIE engineers can communicate with your computer system via advanced remote support technology in order to perform efficient, safe, and economical analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's top-selling family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus VPN products.
Certified MS Windows Support
Progent's Microsoft-certified online service engineers offer computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and integration, Microsoft Teams expertise, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online desktop support including Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM and CISSP network security consultants can provide a range of system protection services to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to clean up quickly following a damaging breach. Security consulting services offered by Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help businesses of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses frequently need. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Santiago Santiago Metropolitan Region Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk services are a convenient solution for small businesses who lack the resources to assemble and manage an internal Help Desk Call Center but who require fast response from a dependable Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progent’s Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced support solution built around the top PSA tool for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting support can support you in building an efficient new Help Desk or enhancing your established one, selecting or customizing Call Center application software to address the special requirements of your corporation, or providing occasional online personnel to supplement your in-house Call Center team to handle demanding situations like software transitions, mass updates, or rolling out brand new applications.
Progent's Call Center team of seasoned network consultants provides your customers in Santiago Santiago Metropolitan Region immediate assistance from an efficient support group with extensive experience delivering phone support and remote troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center recognition as a solid enabler of business success, and Progent's aim is to resolve and not simply document network problems.
Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Group can supply phone-based professional consulting expertise and training in key business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. For more information concerning Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the imaginative components of Apple Mac computing by delivering phone-based consulting support and training in imaging, audio, and video. Progent's support professionals offer assistance in a range of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio or video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Santiago Santiago Metropolitan Region remote computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your network support is proactive and automated. By anticipating possible problems before they expand into network outages, proactive monitoring can head off disruptive and expensive information system crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate a mix of OS platforms.
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.