For small and midsize businesses in Santiago Santiago Metropolitan Region, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP and CISM-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most network issues rapidly. This lowers immediate costs because solutions require fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding system outages and related costs stemming from business disruption, upset clients, idle workers, and distracted management.
Progent's billing model for remote support is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike many remote service firms, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where fast fixes somehow turn into big bills. Progent's penchant for dealing with problems quickly results in your company conserving money.
Progent's Online Technical Support Tools
Over time, Progent has refined a set of customized tools and proven processes that promote the highest degree of effectiveness for online consulting and troubleshooting for small and midsize company information systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to access your company's computer system remotely without breaching corporate security.
Progent's sophisticated service reporting application keeps extensive histories describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of support delivered to each Progent customer by every engineer. This database of problems and fixes is stored as a readily searchable support database that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft make available additional vast support databases and allow fast access to manufacturers' in-house support staff so Progent's remote service specialists can determine the best solutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Santiago Santiago Metropolitan Region or to find out additional information about Progent's online support programs, call Progent at
Phone-based Technical Services Offered Progent
Progent's phone-based consulting professionals have certified skills in a comprehensive array of disciplines. This breadth of capability enables Progent's consultants to handle virtually any problem that may occur in a small company network. Certificates earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support customers with multi-platform environments, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote technical services Offered by Progent to clients in Santiago include:
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for diagnosing problems affecting UNIX/Linux systems based on popular versions of UNIX including:
The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs can handle the most intractable challenges occurring in network design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs offer excellent value since their broad experience permits them to resolve the most intractable problems quickly. In common cases, less experienced consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service providers make CCIEs available to support small and medium sized businesses. Progent can provide quick phone contact with a CCIE so your company can receive immediate assistance for severe network infrastructure problems that are lowering business efficiency but are outside the comfort zone of your local IT maintenance providers. Progent's Cisco-qualified CCIE engineers can connect to your network by means of advanced remote troubleshooting tools to provide quick, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular selection of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Progent's Microsoft-certified remote service experts can deliver computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help your company with a wide variety of platform support including Microsoft Windows Server 2022 planning and migration consulting,
Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration support and cloud integration consulting,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 R2 upgrade (help, assistance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop services including Microsoft Windows 11 migration help and designing and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's accredited CISSP and ISSAP network security engineers can provide a range of security solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help you to recover quickly after a damaging penetration. Security support services offered by Progent include: in depth network security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; designing safe mechanisms for remote and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or revamping your current organization, evaluating or enhancing Help Desk Call Center software products to meet the particular demands of your company, or adding occasional phone support personnel to work with your existing Help Desk resources during unusually busy scenarios like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of seasoned information technology professionals gives your computer users in Santiago Santiago Metropolitan Region quick communication with an efficient technical support resource with years of background offering phone help and online troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a major contributor to company productivity, and Progent's target is to resolve rather than merely document network issues.
Progent's Mac professionals can nurture the creative elements of Mac systems by delivering remote consulting support and education in graphics, sound, and video. Progent's support professionals offer expertise in a variety of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio or video or configuring an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Santiago Santiago Metropolitan Region remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to fit your environment so that your computer support is proactive rather than reactive. By anticipating possible problems before they result in crashes, system monitoring can minimize stressful and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a combination of operating systems.