Fast and Affordable Remote Support for Santiago Santiago Metropolitan Region IT Networks
For organizations located in Santiago Santiago Metropolitan Region, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security design and troubleshooting jobs.
Progent's remote technical support engineers provide exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology required to solve most information system problems rapidly. This lowers direct expenses because service calls require fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating system downtime and related costs due to business disruption, upset clients, idle workers, and distracted management. Progent's advanced remote consulting experience is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's billing model for online help is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike typical online support firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing do away with scenarios where fast fixes somehow end up as substantial invoices. Progent's penchant for handling technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and field-tested methodologies which ensure the highest degree of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's remote service group to link to your company's network remotely without compromising system security.
Progent's advanced customer support reporting application stores extensive records of all service that Progent's customers have received. Progent's authorized service personnel have access to the details of assistance provided to every customer by any Progent consultant. This archive of problems and repairs is stored as a conveniently retrievable internal knowledge base that enables Progent's online support experts to share their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service experts are able to come up with optimal solutions in the least time.
Online support services offered by Progent to clients in Santiago Santiago Metropolitan Region include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support professionals can provide computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and indicates a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most complex issues encountered in network design, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness because their broad experience enables them to fix problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can interface to your network using sophisticated on-line support technology to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading selection of infrastructure appliances. Cisco infrastructure support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Access Points deployment support, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or help your business to clean up rapidly after a serious breach. Security support services available from Progent include: in depth information security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; installing firewalls; establishing safe techniques for remote and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize local IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online support services to address a broad range of computer technologies including network architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in environments that incorporate Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Important Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services covers all key areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so any potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's special online engineering services include:
How Your Santiago Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk or revamping your established one, evaluating or modifying Help Desk Call Center software to address the special needs of your business, or providing temporary online personnel to work with your existing Call Center resources during unusually busy situations like software transitions, major updates, or installing brand new applications.
Progent's Help Desk Call Center team of experienced information technology experts provides your clients in Santiago Santiago Metropolitan Region rapid communication with a reliable support resource with substantial experience offering telephone-based help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a solid contributor to business performance, and Progent's policy is to resolve and not just track network problems.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Group provides phone-based advanced engineering support and education in specific application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Santiago Santiago Metropolitan Region online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so your IT support is proactive and automated. By detecting looming issues before they grow into network outages, system monitoring can minimize disruptive and costly network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that support a mix of platforms.
To contact Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Santiago Santiago Metropolitan Region, Progent's phone-based computer support specialists can deliver expert and affordable system help whenever your organization needs it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix IT problems rapidly while eliminating the expense and lost time that comes with in-person support calls.
Even if your Santiago company deals with a local independent support technician or employs an in-house organization that know how to deal with common computer issues, Progent’s Microsoft certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to address sudden system emergencies or particularly complicated integration projects.
Details of Progent's Online Network Services for Santiago Santiago Metropolitan Region
Progent's online help, Internet-based repair, system security consulting, and system administration services give offices in Santiago Santiago Metropolitan Region unparalleled leverage for your support investment. Whether you need occasional phone help and remote network repair or full-time Help Desk support and system administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Santiago Santiago Metropolitan Region and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a broad array of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Billing to Reduce Costs
Progent provides online help on a by-the-minute basis, so you are billed only for the services you use. Progent has no minimum charge for phone help and asks for no monthly subscription fee for support services delivered during regular business hours. This protects you from facing big invoices for quick repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide the services of authorized specialists with experience in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic consulting offerings include system integration, MS Exchange Server consulting, corporate security design, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting expertise in critical application areas. Help offered by the Application Experts staff includes:
Dynamics GP Consulting and Programming
Microsoft Project Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Software Development
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized source for network generalists and application experts, Progent is able to tailor fast, inexpensive, and thorough IT solutions that match the special needs of your company.
- Sophisticated Remote Connectivity Software
Secure online connectivity permits Progent's service experts to observe precisely what your customers see. This makes it easier to produce fast solutions to issues that might otherwise demand an expensive personal service call. Sophisticated online access software and expert engineers combine to enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Compatibility with Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- Round-the-Clock Support for Maximum System Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious companies whose clients need instant access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical knowledge, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide world-class expertise for Microsoft’s popular server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help by the minute. As a result, you are billed only for received support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to permit less critical problems to fester.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by every consultant to every client. The discipline of documenting and archiving service records results in more effective service and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.