Immediate Online Technical Support for Santos São Paulo Information Networks
For businesses located in Santos São Paulo, Progent offers online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most network issues rapidly. This lowers direct expenses because solutions require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in indirect costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing policy for online support is designed to leverage your network support investment. Progent charges by the minute for phone assistance, so you are charged only for the support that you receive. In contrast to many online service organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at solving problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-proven processes that ensure the maximum degree of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your environment remotely without violating network security.
Progent's proven service reporting system stores detailed documentation describing the service that Progent's customers have received. Progent's team service personnel have access to the specifics of services delivered to every customer by any engineer. This database of problems and responses is organized as a readily exploitable proprietary database that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's remote consulting specialists are able to come up with the best solutions quickly.
Online services offered by Progent to clients in Santos São Paulo include:
Certified Windows Experts
Progent's Microsoft-premier remote service experts offer network troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop support services to assist you company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and validates a person's technical knowledge at the expert level. Cisco-qualified CCIEs can resolve the most complex challenges encountered in network design, deployment, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs are an exceptional value since their deep expertise allows them to resolve problems quickly. In typical instances, less seasoned consultants can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment via state-of-the-art remote support tools in order to provide quick, safe, and economical diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure appliances by offering consulting services that include:
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to recuperate rapidly following a serious penetration. Security services offered by Progent cover thorough information security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; configuring firewalls; building secure architectures for remote and mobile access; guarding your messaging system from spam and DHA attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine physical resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to cover a wide array of computer technologies including system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux environments. Progent's group-based approach to resolving network issues promotes quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's top corporations. The ProSight series of network monitoring and management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing rates for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Santos Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent’s shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center staff of veteran network experts provides your customers in Santos São Paulo fast communication with an effective technical support resource with substantial experience offering phone support and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk perception as a solid contributor to company success, and Progent's aim is to fix instead of merely track IT problems.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting staff can supply remote and in-depth engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Santos São Paulo online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your business so your IT maintenance is proactive rather than reactive. By anticipating possible problems before they evolve into downtime, remote monitoring can minimize stressful and expensive service crises. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by multiple OS platforms.
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Santos São Paulo, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective system support whenever your business needs it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to repair IT problems quickly while avoiding the expense and lost time associated with in-person support calls.
Even if your Santos organization deals with a local independent support technician or maintains an in-house organization that know how to deal with the majority of network issues, Progent’s Microsoft and Cisco certified consultants can still offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to handle unexpected network emergencies or particularly complicated integration problems.
Advantages of Progent's IT Support for Offices in Santos São Paulo
Progent's online technical help services enable your Santos company to realize the advantages of timely, world-class IT support without the expense of managing an in-house IT staff. Your information system will acquire added strategic value by becoming increasingly reliable, efficient, and secure. Benefits to your business include:
- Convenient virtual expansion of your local IT resources
With most businesses in Santos São Paulo, local computer support resources, whether consisting of freelance consultants or an in-house maintenance staff, can solve the majority of technical problems. However, major troubles can spring up when local resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your local support technicians. In these situations, Progent's on-call service specialists provide an easy, quick, and economical way to supplement your local resources and to convey useful knowledge to increase your capability to deal with future problems in-house.
- Reduced Reliance on Freelance Consultants
For network support, smaller organizations often depend on individual freelance service providers. While freelance consultants carry smaller internal costs than larger service firms and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may force your business to wait for assistance during an emergency. As your company grows, system unavailability and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of reserve service expertise to make sure your network remains up and running.
- Build a Solid Basis for Smooth Growth
Organizations typically start with an information system created on a modest budget. Without a proper infrastructure, band-aid fixes often get thrown onto a shaky foundation. As a company grows, reliability and expandability issues can hinder the success of the business. These badly designed systems require proper assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system architecture able to provide the solid foundation to meet critical business requirements and simplify downstream expansion.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller businesses require advice and technical training to navigate through an increasingly complicated array of technology alternatives capable of accelerating business growth and enhancing productivity. Businesses do not need a computer engineer who is motivated to resell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed
solution is designed around a predetermined product rather than the true needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align IT expertise with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class expertise for Microsoft’s popular server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange 2019 deployment, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has few competitors. Businesses who work with familiar independent consultants or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock network monitoring services based on MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.