Immediate Online Technical Support for Santos São Paulo Information Networks
Immediate Remote Support for Santos SystemsFor businesses located in Santos São Paulo, Progent offers online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most network issues rapidly. This lowers direct expenses because solutions require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in indirect costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's billing policy for online support is designed to leverage your network support investment. Progent charges by the minute for phone assistance, so you are charged only for the support that you receive. In contrast to many online service organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-proven processes that ensure the maximum degree of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your environment remotely without violating network security.

Progent's proven service reporting system stores detailed documentation describing the service that Progent's customers have received. Progent's team service personnel have access to the specifics of services delivered to every customer by any engineer. This database of problems and responses is organized as a readily exploitable proprietary database that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's remote consulting specialists are able to come up with the best solutions quickly.

Online services offered by Progent to clients in Santos São Paulo include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's top corporations. The ProSight series of network monitoring and management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing rates for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent’s shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network experts provides your customers in Santos São Paulo fast communication with an effective technical support resource with substantial experience offering phone support and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk perception as a solid contributor to company success, and Progent's aim is to fix instead of merely track IT problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting staff can supply remote and in-depth engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Santos São Paulo online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your business so your IT maintenance is proactive rather than reactive. By anticipating possible problems before they evolve into downtime, remote monitoring can minimize stressful and expensive service crises. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by multiple OS platforms.
How Your Santos Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Santos São Paulo, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective system support whenever your business needs it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to repair IT problems quickly while avoiding the expense and lost time associated with in-person support calls.

Even if your Santos organization deals with a local independent support technician or maintains an in-house organization that know how to deal with the majority of network issues, Progent’s Microsoft and Cisco certified consultants can still offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to handle unexpected network emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Offices in Santos São Paulo
Progent's online technical help services enable your Santos company to realize the advantages of timely, world-class IT support without the expense of managing an in-house IT staff. Your information system will acquire added strategic value by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your local IT resources
    With most businesses in Santos São Paulo, local computer support resources, whether consisting of freelance consultants or an in-house maintenance staff, can solve the majority of technical problems. However, major troubles can spring up when local resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your local support technicians. In these situations, Progent's on-call service specialists provide an easy, quick, and economical way to supplement your local resources and to convey useful knowledge to increase your capability to deal with future problems in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller organizations often depend on individual freelance service providers. While freelance consultants carry smaller internal costs than larger service firms and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may force your business to wait for assistance during an emergency. As your company grows, system unavailability and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of reserve service expertise to make sure your network remains up and running.

  • Build a Solid Basis for Smooth Growth
    Organizations typically start with an information system created on a modest budget. Without a proper infrastructure, band-aid fixes often get thrown onto a shaky foundation. As a company grows, reliability and expandability issues can hinder the success of the business. These badly designed systems require proper assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system architecture able to provide the solid foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller businesses require advice and technical training to navigate through an increasingly complicated array of technology alternatives capable of accelerating business growth and enhancing productivity. Businesses do not need a computer engineer who is motivated to resell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is designed around a predetermined product rather than the true needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align IT expertise with the best needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

An index of content::

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    Progent’s Cisco-Premier network consultants provide experienced PIX Firewall support services encompassing design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack security, and safe connectivity services. Ranging from small, easy-to-install desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy level of security, performance and availability for information networks of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and connectivity services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management tools. Progent’s Cisco consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent offers cost-effective online support to assist companies of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewalls and VPN technology and can help you deploy cloud-based or hybrid cloud environments that seamlessly integrate Amazon AWS services. Progent can provide as-needed expertise to assist you to resolve technical roadblocks or Progent can provide project management outsourcing to help you move to the Amazon AWS platform on time and on budget.

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    Cluster Server Windows 2012 R2 IT Consultant

    Progent's Microsoft-certified failover clustering consultants can assist you to evaluate the advantages of utilizing Microsoft Windows Server 2012 clustering technology to create an advanced fault-tolerant/disaster recovery strategy, help your organization to design and install a Windows Server 2012 system, deliver online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual machines, and help you to centralize the administration of failover clusters.

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    Progent can help small companies to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware expense. Microsoft Azure includes a wealth of public cloud services and Progent can help you to evaluate the benefits and limitations of various cloud networking architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and resources and ensure you avoid the common errors small companies make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and also to manage Apple iOS devices and Google Android smartphones and tablets.

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    Iowa Outsource

    Progent’s Technical Response Center (TRC) offers nationwide extended hours remote troubleshooting for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals provide after-hours telephone help and online secure network connection to troubleshoot and repair network problems quickly and affordably. The scope of technical expertise represented by Progent's team of country-wide service engineers allows Progent to escalate even the toughest problems to appropriate experts as required. For critical problems, the TRC tries to answer your call for support in less than one hour.

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    Windows Server 2016 High Availability Professional

    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a disaster recovery system built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using industry-standard equipment, Virtual Machine Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for fast, affordable creation of a failover cluster quorum witness.

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    CCIE Expert Certified CIO Troubleshooting

    Progent can provide small companies with an information management professional who can function as a part-time CIO. This part-time CIO can provide long-term direction to help you deploy appropriate IT products to improve business operations so they align more closely with your business objectives. Your company can develop and install a well conceived information technology strategy without absorbing the expense of a full-time senior IT executive.

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    The Progent Test and Training Lab at the QTS Internet Data Center can be used for testing line-of-business applications, developing cost-effective system upgrade methodologies, evaluating and tuning performance, designing or validating business continuity strategies, resolving compatibility problems, and establishing training environments for new technologies. For Progent clients who lack sufficient in-house resources to assemble effective test environments, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping vital IT initiatives on schedule.

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    24/7 Windows 2000 Technical Support Services

    Progent's certified Windows Server 2000 experts can provide computer support and information technology consulting services for the entire line of Microsoft .NET Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Microsoft Windows Server 2000 configuration, optimization, and support services include system design, deployment, documentation, on-site and remote support, Help Desk outsourcing, professional security analysis, turn-key outsourcing, and economical co-sourcing.

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    Progent's Office and Office 365 experts can help companies to integrate Office desktop and Microsoft Office 365 applications such as Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Visio and Publisher into a seamless productivity solution that offers fast return on investment and promotes improved business outcomes. Progent can help your company to integrate Office or Office 365 applications with one another and with additional core Microsoft platforms including SharePoint Server, Microsoft Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent can also assist you to resolve compatibility issues with various releases of Microsoft Office and can provide customized online instruction to individuals or teams.

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