For small companies located in Santos São Paulo, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows platforms. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the services of CISSP-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's online support services represent excellent value because they are equipped with the real-world experience and the sophisticated technology to solve most information system problems rapidly. Efficient support reduces direct costs since solutions require fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in indirect costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing policy for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you receive. In contrast to many online service firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid situations where quick solutions manage to turn into large tabs. Progent's skill at disposing of problems efficiently translates into your business conserving money.
Progent's Online Service Tools
Through years of experience, Progent has developed a collection of customized technologies and proven processes that ensure the maximum level of efficiency for online technical support and troubleshooting for small and midsize company information networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to link to your system without compromising corporate security.
Progent's proprietary technical support reporting system includes detailed documentation describing the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of assistance rendered to every client by every Progent engineer. This database of problems and repairs is organized as an easily exploitable internal database that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft permit access to additional vast support knowledge bases and allow fast access to vendors' internal product engineers with the result that Progent's online service experts can come up with optimal solutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone support in Santos São Paulo or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's phone-based network support engineers possess credentials in a comprehensive set of products and technologies. This wide range of IT skills enables Progent's consultants to tackle almost any crisis likely to crop up in a small company network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with mixed-OS environments, Progent also offers access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online services provided by Progent to customers in Santos include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad spectrum of information technology including system infrastructure, email solutions, network and process security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from older applications to current Windows or Linux-based environments. Progent's team-oriented approach to solving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance for diagnosing anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and indicates an individual's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult problems encountered in network design, deployment, administration, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating program updates. Cisco CCIEs are an exceptional cost-effectiveness since their broad experience allows them to resolve even the most difficult problems rapidly. In typical instances, less experienced service providers can wrestle for hours or days with the same tasks that a CCIE can dispose of in minutes.
Few service organizations make CCIEs available to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get timely support for serious network infrastructure problems that are lowering worker efficiency but are not within the experience of your regular IT maintenance group or consultant. Progent's Cisco CCIE engineers can connect to your environment using the latest remote troubleshooting tools to provide efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading family of connectivity devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Certified Windows Expertise
Progent's Microsoft-expert online support professionals offer computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of online desktop services including Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP and ISSAP security consultants offer a range of system protection services that can strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or help you to recover quickly after a damaging penetration. Security consulting services offered by Progent cover in depth network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; installing firewalls; building safe techniques for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help companies of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize local IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small companies frequently request. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Santos São Paulo Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center service options for small companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller businesses who lack the budget to create an internal Help Desk Call Center but who require quick communication with an efficient Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progent’s Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or enhancing your established organization, selecting or customizing Call Center application software to handle the particular requirements of your business, or providing temporary online staff to work with your in-house Call Center team to deal with demanding events such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of veteran network professionals provides your computer users in Santos São Paulo fast access to a large network service resource with substantial experience delivering telephone-based consulting and online diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk the reputation as a significant driver of business efficiency, and Progent's policy is to solve instead of simply report IT problems.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based professional engineering support and training in specific application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft applications including CRM, Microsoft Project, MS Word, and MS Office Excel. For more concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can support the imaginative components of Macintosh computing by delivering remote consulting services and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio/video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent offers companies in Santos São Paulo remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your network support is proactive and automated. By anticipating emerging problems before they evolve into downtime, automated monitoring can minimize disruptive and expensive information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that support a combination of operating systems.
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services