Fast Remote Support for Santos São Paulo Computer Networks
For companies in Santos São Paulo, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the advanced tools necessary to solve the majority of network problems rapidly. This lowers direct expenses since service calls use up minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating network downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing policy for online help is designed to leverage your network support investment. Progent bills by the minute for phone assistance, so you are billed just for the services that you receive. In contrast to many online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick solutions somehow turn into substantial tabs. Progent's skill at handling problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and proven methodologies that promote the maximum level of effectiveness for online technical support and repair for information systems of all sizes. Progent offers secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to access your environment remotely without violating network security.
Progent's sophisticated customer support reporting application maintains extensive histories for the service that Progent's customers have been provided. Progent's team engineers have access to the specifics of support delivered to every Progent customer by any engineer. This archive of problems and fixes is stored as a quickly retrievable proprietary database that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's remote service experts are able to arrive at the best resolutions quickly.
Remote services provided by Progent to companies in Santos São Paulo include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support experts offer computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop consulting and support services to help your business to install, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and validates an individual's network technology skills at the master level. CCIEs know how to deal with even the most stubborn issues surrounding network infrastructure design, integration, maintenance, security, and problem solving. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep experience permits them to resolve problems quickly. In typical instances, less experienced consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your network using state-of-the-art on-line support tools in order to perform fast, safe, and affordable analysis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's CCIEs offer expertise in all of Cisco's market leading selection of networking devices by delivering services that include:
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISM and CISSP security and compliance experts can provide a range of system protection services to enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to clean up quickly following a damaging penetration. Security consulting services offered by Progent cover comprehensive information security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; setting up firewalls; designing secure techniques for remote and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent can provide advanced remote consulting to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a wide spectrum of information technologies such as system architecture, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in networks that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Major Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Santos Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting support can guide you in establishing an effective new Call Center or improving your established one, evaluating or modifying Help Desk Call Center software to meet the particular demands of your company, or adding occasional phone support staff to work with your internal Help Desk team to deal with high-demand situations like software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center staff of experienced information technology professionals provides your customers in Santos São Paulo immediate contact with an efficient network service group with years of background offering telephone-based consulting and online diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a significant contributor to company performance, and Progent's goal is to solve rather than merely track IT issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Group offers online and in-depth consulting expertise and education in specific application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Santos São Paulo online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so that your computer maintenance is proactive and automated. By exposing possible problems before they expand into crashes, automated monitoring can minimize stressful and costly information system crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks that incorporate a combination of platforms.
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Santos São Paulo, Progent's online network support engineers are ready to provide effective and economical system support the moment your company needs it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix IT problems rapidly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Santos organization relies on a local freelance support technician or maintains an in-house organization that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the time or the expertise to deal with sudden system crises or particularly challenging integration projects.
Features of Progent's Remote Computer Support for Santos São Paulo
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services offer offices in Santos São Paulo the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Santos São Paulo and is also ideal for customers in more remote regions that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad range of Microsoft support utilities, service databases, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent offers remote support on a per-minute billing plan, so you are billed only for the services you use. Progent requires no minimum charge for phone help and asks for no ongoing retainer for support services delivered during normal business hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide access to on-staff specialists with experience in designing, deploying, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings consist of system integration, MS Exchange consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting expertise for specific application areas. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL DBA Services and Application Programming
Amazon MWS Application Development
By offering a convenient centralized source for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and comprehensive IT solutions that fit the unique needs of your business.
- State of the Art Online Connectivity Software
Secure online connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it possible to find quick solutions to problems that might otherwise demand a costly personal visit. Sophisticated remote access software and experienced engineers combine to allow Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite support and automated network tracking.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Support for Maximum System Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-constrained businesses whose clients need instant recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned support tools, and understanding of corporate IT allow companies to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Best Practices
Progent’s staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, at the front lines of IT service, executing a wide range of technical tasks for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This guarantees that you get not only expert technical capability, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help per minute. Consequently, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no retainer for support services provided during normal working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Companies who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.