Fast Remote Support for Santos São Paulo Computer Networks
Urgent Phone Consulting for Santos NetworksFor companies in Santos São Paulo, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the advanced tools necessary to solve the majority of network problems rapidly. This lowers direct expenses since service calls use up minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating network downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing policy for online help is designed to leverage your network support investment. Progent bills by the minute for phone assistance, so you are billed just for the services that you receive. In contrast to many online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick solutions somehow turn into substantial tabs. Progent's skill at handling problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and proven methodologies that promote the maximum level of effectiveness for online technical support and repair for information systems of all sizes. Progent offers secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to access your environment remotely without violating network security.

Progent's sophisticated customer support reporting application maintains extensive histories for the service that Progent's customers have been provided. Progent's team engineers have access to the specifics of support delivered to every Progent customer by any engineer. This archive of problems and fixes is stored as a quickly retrievable proprietary database that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's remote service experts are able to arrive at the best resolutions quickly.

Remote services provided by Progent to companies in Santos São Paulo include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk consulting support can guide you in establishing an effective new Call Center or improving your established one, evaluating or modifying Help Desk Call Center software to meet the particular demands of your company, or adding occasional phone support staff to work with your internal Help Desk team to deal with high-demand situations like software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center staff of experienced information technology professionals provides your customers in Santos São Paulo immediate contact with an efficient network service group with years of background offering telephone-based consulting and online diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a significant contributor to company performance, and Progent's goal is to solve rather than merely track IT issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group offers online and in-depth consulting expertise and education in specific application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Santos São Paulo online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so that your computer maintenance is proactive and automated. By exposing possible problems before they expand into crashes, automated monitoring can minimize stressful and costly information system crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks that incorporate a combination of platforms.
How Your Santos Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Santos São Paulo, Progent's online network support engineers are ready to provide effective and economical system support the moment your company needs it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix IT problems rapidly while eliminating the cost and lost time that comes with on-premises support visits.

Even if your Santos organization relies on a local freelance support technician or maintains an in-house organization that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the time or the expertise to deal with sudden system crises or particularly challenging integration projects.

Features of Progent's Remote Computer Support for Santos São Paulo
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services offer offices in Santos São Paulo the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned support tools, and understanding of corporate IT allow companies to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, at the front lines of IT service, executing a wide range of technical tasks for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This guarantees that you get not only expert technical capability, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help per minute. Consequently, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no retainer for support services provided during normal working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Companies who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



An index of content::

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    IT Consulting Nexus Switch OTV

    Nexus switches are intended to provide the performance, expandability, resilience, virtualization support, density, security and manageability needed to function as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide online and onsite consulting expertise to help your business to design an optimal network architecture, build pilot environments to validate your switching solution, deploy Nexus switches, create and enforce appropriate policies, perform security and compliance tests, configure advanced monitoring and alert systems, consolidate resources through virtualization technologies, troubleshoot switching and routing problems, optimize system performance, perform capacity planning, and set up the advanced high-availability (HA) features incorporated into Cisco's Nexus switches. Progent can also help you to upgrade efficiently from outdated Nexus models or Catalyst switches to up-to-date Nexus platforms.

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    Meraki MR34 Access Point Technical Support Services

    Progent's Cisco-certified wireless networking experts can provide remote and onsite consulting and troubleshooting services to assist your organization to plan, install, administer, optimize, and repair wireless networks that utilize Cisco's Meraki access points. Progent's consultants can also help you to plan and deploy hybrid networks that integrate on-premises and cloud-based services and that provide easy access, advanced security and compliance, unified management, and consistent operation for all your wired and wireless endpoints.

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    Progent's Cisco-certified Wi-Fi networking experts offer remote and on-premises consulting and troubleshooting services to help you to plan, configure, manage, tune, and debug wireless networks that utilize Cisco's Meraki access points. Progent's consultants can also help your organization to design and implement hybrid environments that integrate on-premises and cloud-hosted services and that provide easy access, enhanced protection, streamlined management, and consistent operation for all your wired and wireless endpoints.

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  • Engineer QTS/Heracles Colocation Center
    Urgent QTS Colocation Center Consulting

    The QTS (formerly Herakles) Data Center facility is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is now utilizing the QTS Sacramento data center as a colocation facility or if your company is considering migrating your primary or offsite backup system to Herakles/QTS, Progent can provide a range of cost-effective services such as data center relocation, system deployment and upgrades, infrastructure improvements, project management, virtual server expertise, remote monitoring, automated system administration, software development, business continuity planning and testing, security evaluation, and the use of Progent's Test Lab.

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    IT Services SQL Server 2019 Development

    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide affordable remote and on-premises consulting expertise, application development, and troubleshooting services for businesses of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers plan and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud resources into a seamless information management system.

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    Security Tech Services Juniper SRX Series Router

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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  • Urgent SCOM 2012 Infrastructure Monitoring Integration Support
    SCOM 2012 Application Monitoring Online Technical Support

    Progent's Microsoft-certified consultants have more than 10 years of experience planning, deploying, enhancing and troubleshooting SCOM solutions and can provide companies of any size expert remote or on-premises consulting services for SCOM 2012. Progent can assist your company to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience required to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs according to best practices for monitoring network infrastructure and both Microsoft and third-party apps and services. Also, Progent can provide fast remote or onsite troubleshooting to help you to fix serious problems detected by Microsoft SCOM 2012.

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    Server proliferation wreaks havoc on network budgets and administrative resources. Server reduction via a virtual architecture offers lower total cost of ownership of hardware and quicker ROI, more leveraged utilization of servers, streamlined operations, enhanced system uptime, and easier management. Common uses for virtual machines are resource consolidation, economical platforms for mission-critical legacy applications running on obsolete operating systems, and inexpensive isolation of program development or evaluation systems from production systems.

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  • Technical Support Services SCCM 2012 Policy Settings
    Online Support SCCM 2012 Planning

    Progent's Microsoft-certified consultants can assist your business to prepare for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to Configuration Manager 2012 from an older device management platform or assist you to enhance your existing SCCM 2012 environment to support your changing business needs. In addition, Progent can help you to build an infrastructure that takes full advantage of SCCM by delivering expertise with associated Microsoft platforms including Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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    Windows and UNIX Consulting Services

    Progent can assist you to design and execute a smooth migration from a UNIX-based information system to a network powered by Windows and suited for running Microsoft's familiar office productivity software, business applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and application experts can show you how to guard your information and reduce productivity discontinuity by designing an efficient migration plan that preserves your current investments in UNIX software and infrastructure. UNIX-to-Windows migration support services available from Progent include evaluation of existing environment, migration planning and testing, Exchange migration expertise, data and application transition, and server and media transition and economization.

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  • Proxim Wireless Case Study
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    Progent provided a wireless networking solution that enabled a school to improve efficiency and avoid the ongoing costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for connecting separate locations as far as 2.5 miles apart and can reach even greater ranges. This wireless solution offered better bandwidth and reliability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it provided protection against local interference.

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  • Emergency Specialists Azure Resource Manager
    Microsoft Azure hybrid cloud integration Consulting Services

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  • Les Kent has a 35-year track record of successful network integration, business administration, sales, and operations. He has demonstrated a knack for developing elegant IT solutions during his time as as a system designer, application developer, project manager, implementation consultant, and problem solver for small businesses, new ventures, and global enterprises.

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