For small and midsize businesses located in São José dos Campos São Paulo, Progent provides support for information systems based on UNIX or Linux or for environments that include a mix of UNIX and Windows platforms. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's remote support services represent excellent value because they have the practical experience and the advanced technology to solve most information system issues quickly. This lowers direct costs because solutions take up fewer billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization benefits even more in incidental expenses by reducing or avoiding network downtime and associated losses due to business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike typical online service companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid scenarios where fast fixes somehow turn into major tabs. Progent's penchant for solving problems quickly results in your company conserving money.
Progent's Remote Support Tools
Over time, Progent has developed a set of optimized technologies and field-tested methodologies which permit the maximum level of effectiveness for online consulting and troubleshooting for small company computer networks. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to interface to your system without violating corporate security.
Progent's sophisticated customer support reporting application maintains comprehensive documentation describing the support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support rendered to each Progent customer by any consultant. This database of problems and fixes is structured as a readily accessible internal database that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft permit access to additional extensive technical databases and permit fast access to vendors' internal support staff so Progent's remote consulting specialists can arrive at optimal solutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in São José dos Campos São Paulo or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's remote consulting professionals offer advanced credentials in an extensive array of products and technologies. This breadth of capability allows Progent's consultants to handle practically any problem that may crop up in a small company information system. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To help businesses with multi-operating system environments, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support provided by Progent to clients in São José dos Campos include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a wide range of computer technology such as network architecture, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy administration, and migration from legacy applications to the latest Windows or Linux-powered environments. Progent's group-oriented approach to solving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent remote assistance for troubleshooting problems affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking engineers, and indicates a consultant's technical skills at the expert level. CCIEs can resolve the most intractable problems surrounding network infrastructure planning, installation, management, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional value since their depth of expertise allows them to find solutions for even the most complex problems quickly. In many instances, less seasoned consultants can struggle for hours or days with identical tasks that a CCIE can fix in minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can get timely help for severe network infrastructure problems that are hurting business efficiency but are beyond the experience of your local network support providers. Progent's CCIE support experts can interface to your network using sophisticated on-line troubleshooting technology in order to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular selection of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Expertise
Progent's Microsoft-expert remote service professionals can provide network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can help you with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of remote desktop support services including Windows 7 migration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of system protection services to improve the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help you to recover quickly following a damaging penetration. Security consulting services offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; installing firewalls; establishing safe mechanisms for remote and mobile access; guarding your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small businesses often need. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting services include:
How Your São José dos Campos São Paulo Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Call Center programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Call Center services are designed for small companies who lack the budget to build and maintain an in-house Help Desk but who want fast response from a reliable Help Desk with proficient phone assistance plus the available expertise to escalate complex problems to advanced engineers.
Progent’s Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your existing organization, selecting or enhancing Help Desk software products to handle the special requirements of your company, or adding temporary phone support staff to reinforce your in-house Help Desk resources to deal with unusually busy situations like software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of veteran network professionals gives your clients in São José dos Campos São Paulo immediate contact with an efficient technical support resource with extensive experience delivering telephone-based help and remote repair service for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial contributor to company efficiency, and Progent's aim is to solve instead of merely record technical problems.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group provides phone-based advanced consulting expertise and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, programming, and training for popular Microsoft business applications such as CRM, MS Project, Office Word, and MS Office Excel. To learn additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the creative facets of Mac environments by delivering remote help support and education in graphics, sound, and video. Progent's consultants offer expertise in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio/video or integrating an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in São José dos Campos São Paulo online computer system monitoring services based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so that your computer support is proactive and automated. By uncovering looming trouble spots before they grow into downtime, proactive monitoring can ward off stressful and costly network failures. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that support multiple platforms.
To contact Progent about emergency remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services