Fast and Affordable Online Troubleshooting for São Paulo São Paulo Computer Networks
For organizations in São Paulo São Paulo, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote support engineers offer excellent value due to the fact that they possess the real-world background and have access to the advanced technology needed to solve the majority of network problems quickly. This lowers immediate costs because solutions use up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits even more in indirect expenses by reducing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the support that you receive. In contrast to typical remote service firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where speedy. minor solutions manage to end up as big bills. Progent's penchant for handling technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and proven processes which permit the maximum degree of efficiency for online help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to link to your company's computer system remotely without breaching system security.
Progent's proven technical support reporting application stores extensive records describing all support that Progent's customers have received. Progent's team consultants have access to the specifics of all help provided to every Progent client by every Progent consultant. This history of problems and responses is organized as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's remote service experts can determine the most efficient solutions promptly.
Remote support offered by Progent to businesses in São Paulo São Paulo include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support professionals offer computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop support services to help your business to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and indicates a person's technical skills at the master level. Cisco CCIEs know how to deal with even the most complex challenges encountered in network design, installation, management, compliance, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network management tools and developing workarounds or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness because their depth of experience allows them to resolve problems quickly. In typical instances, less qualified engineers can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can communicate with your network by means of advanced on-line troubleshooting technology in order to perform quick, safe, and economical analysis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity products. Cisco networking support provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless Access Points engineering services, Cisco wireless controllers integration consulting, Cisco Security and VPN Consulting help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services to enhance the safety of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to recuperate rapidly after a damaging penetration. Security solutions offered by Progent cover in depth data security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help organizations of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine physical resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to address a wide range of computer technologies including network infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Major Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special areas of information technology enables customers to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your São Paulo Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues.
Progent’s Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center team of experienced information technology experts gives your customers in São Paulo São Paulo immediate assistance from an effective support resource with years of experience providing phone support and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a major contributor to company efficiency, and Progent's aim is to resolve rather than merely annotate network issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group provides remote advanced engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, programming, and education services, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in São Paulo São Paulo remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive and automated. By exposing potential issues before they evolve into network outages, remote monitoring can ward off stressful and costly information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems based on a combination of operating systems.
To contact Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in São Paulo São Paulo, Progent's online network support specialists can provide effective and economical system help the moment your company requires it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while eliminating the cost and lost productivity associated with on-site service visits.
Even if your São Paulo office works with a local freelance consultant or maintains an in-house IT staff that can deal with the majority of computer problems, Progent’s Microsoft certified consultants can still provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to address unexpected system emergencies or especially challenging integration problems.
Details of Progent's Online Computer Services for São Paulo São Paulo
Progent's phone support, Internet-based troubleshooting, system security expertise, and network administration services give companies in São Paulo São Paulo the greatest leverage for your IT investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center services and network administration, Progent's experts can deliver your office world class network support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in São Paulo São Paulo and is also ideal for networks in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad array of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a by-the-minute basis, so you pay only for the support you use. Progent asks for no minimum charge for online service and imposes no ongoing subscription fee for services provided during normal working hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers the services of authorized professionals who have skill in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting services include technology integration, MS Exchange expertise, network security planning, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise for specific business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Expertise
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL DBA Services and Application Programming
Amazon MWS Application Development
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that align with the special requirements of your business.
- Sophisticated Remote Connectivity Software
Protected online access allows Progent's service professionals to see exactly what your users see. This makes it easier to find fast solutions to issues that could otherwise demand an expensive personal service call. Cutting-edge online connectivity software and experienced technicians together allow Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Popular VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for High System Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed especially for budget-conscious businesses whose clients need immediate access to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical experience, fine tuned support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent offers in-depth support for Microsoft’s popular server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 R2 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by each staff member to every customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who won’t release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.