Fast Remote Help for São Paulo São Paulo Computer Networks
Urgent Phone Technical Support for São Paulo SystemsFor businesses located in São Paulo São Paulo, Progent offers remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support experts offer excellent leverage because they possess the real-world background and have access to the sophisticated technology required to resolve the majority of information system issues rapidly. Efficient support lowers immediate expenses because solutions use up minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting experience is especially important in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you receive. In contrast to many online service companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where quick repairs manage to end up as substantial bills. Progent's penchant for solving problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies that permit the maximum level of efficiency for online technical support and troubleshooting for computer networks of any size. Progent's online support team can connect to your company's computer system remotely without breaching corporate security.

Progent's advanced service database system maintains extensive histories describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of all help rendered to every client by every Progent consultant. This archive of issues and resolutions is stored as a readily searchable proprietary database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft make available additional massive support databases and allow fast response from vendors' in-house product engineers so Progent's online service specialists can arrive at optimal solutions in the least time.

Remote services provided by Progent to clients in São Paulo São Paulo include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a family of low-cost, subscription-based services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight series of network monitoring and management services addresses all key areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering an environment for performing common time-consuming jobs. These can include health checking, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus defense, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your designated IT staff and your Progent consultant so that emerging problems can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth reporting plug-ins created to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services, a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and enable transparent backup and fast restoration of important files/folders, applications, images, and virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, user error, malicious employees, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected application and give your password you are requested to verify your identity on a unit that only you have and that uses a separate network channel. A broad range of out-of-band devices can be utilized for this second form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Service Desk provides a smooth supplement to your in-house IT support organization. End user access to the Help Desk, provision of technical assistance, problem escalation, ticket generation and updates, efficiency measurement, and management of the support database are consistent regardless of whether incidents are taken care of by your corporate IT support organization, by Progent, or a mix of the two. Your business has unrestricted flexibility to extend or shrink your part of support work as circumstances demand. Progent takes care of startup installation and onboarding of the professional services automation (PSA) software plus documentation, validation and training. For more information about ProSight Co-Managed Help Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving IT system. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of experienced information technology professionals provides your computer users in São Paulo São Paulo instant assistance from an efficient technical support group with extensive background delivering telephone-based support and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center the reputation as a significant enabler of business success, and Progent's policy is to resolve and not just document IT problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff can supply remote professional engineering support and training in specific application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To find out additional information concerning Progent's expertise, custom development, and training services, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center2, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in São Paulo São Paulo remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune SCOM to fit your business so your computer support is proactive rather than reactive. By uncovering possible issues before they cause full-scale emergencies, proactive monitoring can ward off stressful and expensive service crises. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks based on a variety of operating systems.
How Your São Paulo Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in São Paulo São Paulo, Progent's phone-based network support engineers can provide professional and economical IT help the moment your organization needs it. Over 20 years of delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to repair IT problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your São Paulo office works with a regular freelance consultant or maintains a full time organization that know how to handle the majority of network issues, Progent's Microsoft certified consultants can still offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve sudden system emergencies or especially challenging integration problems.

Features of Progent's Remote Network Services for São Paulo São Paulo
Progent's phone help, remote repair, system security expertise, and system administration services give businesses in São Paulo São Paulo the greatest leverage for your IT budget. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk call center services and system management, Progent's professionals can provide your business world class network support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT experience, fine tuned support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, at the front lines of network service, performing a wide range of technical tasks for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert technical skills, but also a support engineer with proven approaches for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent has few competitors. Companies who work with trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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    Nagios and MRTG are useful, free monitoring tools that run on the Linux OS and can be deployed to analyze UNIX/Linux environments, MS Windows systems, or mixed-platform environments where Linux and Microsoft Windows run side by side. The Nagios monitor allows system support engineers to monitor system services such as POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher lets you graph the traffic in and out of SNMP network appliances such as processors, routers, and switches. Progent's system integration consultants can help you use both these utilities to streamline and repair your computer network.

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    Progent's Symantec consultants can help you maintain legacy Symantec firewall and Symantec VPN appliances including the Raptor and VelociRaptor line or help you migrate to newer firewall technology. Progent can also help you create and implement a comprehensive security plan that can include firewall/VPN devices and software, managed security and network defense services, server and application monitoring software, and documented policies and processes. Progent has the skill to be your one-stop resource for continuing network support, administration, training, and security consulting.

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    VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization platform, VMware SRM can quickly recover the complete logical network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist your organization to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

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    Progent's Shared Help Desk service allows your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation (PSA) platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.

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    For Windows desktop and application virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can assist your company to plan a XenDesktop environment that maximizes the business value of your IT system; integrate XenDesktop software with your servers, user devices, and peripherals; upgrade your older desktop virtualization software to current versions of XenDesktop; and deliver comprehensive remote technical support. Progent can also train your network managers to adhere to best practices to manage your XenDesktop solution efficiently.

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