For small companies in São Paulo São Paulo, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to help with high-level security design and business continuity planning.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system problems rapidly. This reduces immediate expenses because service calls require a smaller number of chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company saves even more in incidental expenses by minimizing or avoiding network downtime and associated losses resulting from business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's billing model for remote help is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are invoiced just for the services that you receive. In contrast to many online support companies, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid situations where speedy. minor solutions somehow turn into major tabs. Progent's skill at handling technical issues quickly translates into your business spending less money.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and proven processes which promote the maximum degree of effectiveness for online help and repair for small business IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to communicate with your computer system remotely without compromising system security.
Progent's highly evolved technical support reporting application keeps detailed records for all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of assistance provided to each Progent customer by every Progent engineer. This archive of anomalies and fixes is stored as a conveniently retrievable proprietary database that enables Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft permit access to additional extensive support databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the best resolutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in São Paulo São Paulo or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.
Online Support Services Available from Progent
Progent's remote network support professionals have advanced credentials in an extensive array of technologies. This breadth of IT skills enables Progent's consultants to address practically any emergency that may take place in a small company network. Credentials held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To help companies with mixed-operating system networks, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Online support available from Progent to companies in São Paulo include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide range of computer technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and indicates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most difficult problems surrounding network design, deployment, administration, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep expertise allows them to resolve the most difficult problems quickly. In common cases, less seasoned service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers fast telephone access to a CCIE so your company can receive urgent support for complex network infrastructure issues that are impacting worker efficiency but are beyond the scope of your ordinary IT service providers. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using the latest remote support tools to provide efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling family of connectivity appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can provide network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can help your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of online desktop support and troubleshooting services including Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM and CISSP network security engineers offer a range of system protection solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help you to recover quickly following a damaging breach. Security support services offered by Progent include: in depth security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; installing firewalls; designing safe mechanisms for remote and mobile access; securing your email system from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for contract projects that small businesses frequently request. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute critical projects economically and on time. Progent's special online engineering services include:
How Your São Paulo São Paulo Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller companies who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want quick access to an effective Help Desk with proficient telephone support plus the technical depth to escalate complex tasks to high-level consultants.
Progent’s shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can aid you in creating an effective new Call Center or enhancing your existing organization, identifying or modifying Help Desk software to meet the special requirements of your corporation, or adding occasional online staff to supplement your existing Help Desk Call Center team to handle demanding events like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your clients in São Paulo São Paulo instant assistance from an effective support group with substantial experience offering telephone-based support and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a crucial contributor to company success, and Progent's policy is to resolve and not simply document IT problems.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff offers remote professional engineering support and training in special business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Microsoft Excel. To find out additional information concerning Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the artistic elements of Macintosh computing by providing phone-based consulting services and education in graphics, sound, and video. Progent's support professionals can provide help in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific procedures such as capturing or digitizing audio/video or putting together an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in São Paulo São Paulo remote computer system monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent to accommodate your environment so your network maintenance is proactive and automated. By spotting emerging problems before they result in network outages, remote monitoring can head off disruptive and expensive information system failures. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that incorporate multiple platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services