Immediate Remote Technical Support for São Paulo São Paulo IT Networks
For businesses located in São Paulo São Paulo, Progent offers remote support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.
Progent's remote support engineers offer excellent leverage because they possess the practical background and have access to the advanced tools needed to resolve most information system issues rapidly. This reduces direct expenses because service calls use up fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves even more in indirect expenses by reducing or eliminating system downtime and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical online support firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing do away with scenarios where quick repairs somehow end up as big invoices. Progent's skill at solving problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and proven methodologies that permit the highest degree of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to connect to your company's environment without compromising corporate security.
Progent's sophisticated customer support reporting system maintains thorough documentation of all service that Progent's clients have received. Progent's staff engineers have access to the records of assistance rendered to every client by every Progent engineer. This archive of problems and responses is stored as a quickly retrievable support knowledge base that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft open up other vast technical databases and permit quick response from vendors' in-house engineering staff so Progent's online consulting experts are able to determine optimal resolutions quickly.
Remote technical support services available from Progent to businesses in São Paulo São Paulo include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online support engineers offer computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a broad range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to help your business to install, integrate, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and certifies a person's network technology knowledge at the expert level. CCIEs know how to deal with even the most challenging problems encountered in network infrastructure design, installation, administration, compliance, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional value since their deep experience permits them to solve problems rapidly. In typical instances, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of sophisticated remote support tools to perform quick, secure, and economical diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of connectivity devices. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless Access Points deployment help, Cisco wireless controllers consulting, Cisco VPN Integration services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist your business to clean up rapidly following a serious breach. Security support services available from Progent include: in depth network security and compliance audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; integrating firewalls; designing safe mechanisms for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting support to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to cover a wide range of information technologies including system architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in environments that include Linux with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy applications to Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight portfolio of network monitoring and management services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Billing charges for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your São Paulo Business Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Call Center consulting expertise can support you in building an effective new Call Center or revamping your established organization, identifying or modifying Call Center application software to meet the particular needs of your business, or providing occasional online staff to work with your existing Help Desk group during unusually busy events like software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center team of veteran network professionals offers your workers in São Paulo São Paulo instant assistance from a reliable network service resource with substantial background offering phone support and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of business performance, and Progent's aim is to solve and not merely annotate technical issues.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides online professional engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in São Paulo São Paulo online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your environment so that your computer maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into network outages, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in São Paulo São Paulo, Progent's phone-based network support engineers can provide effective and economical system help the moment your organization needs it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to solve network problems quickly while eliminating the cost and lost time associated with on-premises support calls.
Even if your São Paulo organization deals with a local independent support technician or employs a full time IT staff that know how to deal with ordinary computer problems, Progent’s Microsoft certified engineers can still provide a convenient and seamless remote extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to address sudden network crises or especially challenging integration problems.
Benefits of Progent's Network Help for Organizations in São Paulo São Paulo
Progent's remote support services allow your São Paulo organization to have the advantages of immediate, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your network will derive greater strategic value by being increasingly reliable, productive, and secure. Advantages to your business include:
- Convenient virtual expansion of your local support resources
With most companies in São Paulo São Paulo, local computer support resources, whether made up of independent consultants or an in-house maintenance staff, can handle typical technical issues. On the other hand, serious problems might spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite service personnel. In these instances, Progent's on-call service specialists provide an easy, fast, and budget-friendly solution to augment your local help and to convey useful knowledge to increase your ability to deal with future issues in-house.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller companies often depend on individual freelance consultants. Although freelance service people have smaller internal costs than big service organizations and can often charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of reserve personnel may require your company to go without help during an IT crisis. As your company expands, network downtime and trouble with critical applications become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service expertise to make sure your network is always up and running.
- Create a Solid Basis for Seamless Growth
Organizations typically start with an information architecture created on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get piled onto a shaky foundation. As a network grows, stability and expandability problems can hinder the success of the organization. These badly designed environments require careful analysis, intelligent strategic planning, and extensive technical expertise to evolve to a network infrastructure that can deliver the stable foundation to handle critical business requirements and ease future expansion.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller offices require advice and technical training to negotiate an increasingly complicated maze of technology options available for promoting business success and enhancing productivity. Businesses hardly need a computer consultant who is attempting to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed
solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align technical consulting with the real needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical experience, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progent’s team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, at the front lines of IT service, executing a wide range of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class technical capability, but also a consultant with proven approaches for applying technical knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits by the minute. As a result, you owe exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to every client. The practice of documenting and organizing support activity allows more effective support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.