Immediate Remote Technical Support for São Paulo São Paulo IT Networks
Immediate Remote Help for São Paulo NetworksFor businesses located in São Paulo São Paulo, Progent offers remote support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage because they possess the practical background and have access to the advanced tools needed to resolve most information system issues rapidly. This reduces direct expenses because service calls use up fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves even more in indirect expenses by reducing or eliminating system downtime and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical online support firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing do away with scenarios where quick repairs somehow end up as big invoices. Progent's skill at solving problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and proven methodologies that permit the highest degree of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to connect to your company's environment without compromising corporate security.

Progent's sophisticated customer support reporting system maintains thorough documentation of all service that Progent's clients have received. Progent's staff engineers have access to the records of assistance rendered to every client by every Progent engineer. This archive of problems and responses is stored as a quickly retrievable support knowledge base that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft open up other vast technical databases and permit quick response from vendors' in-house engineering staff so Progent's online consulting experts are able to determine optimal resolutions quickly.

Remote technical support services available from Progent to businesses in São Paulo São Paulo include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight portfolio of network monitoring and management services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Billing charges for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting expertise can support you in building an effective new Call Center or revamping your established organization, identifying or modifying Call Center application software to meet the particular needs of your business, or providing occasional online staff to work with your existing Help Desk group during unusually busy events like software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center team of veteran network professionals offers your workers in São Paulo São Paulo instant assistance from a reliable network service resource with substantial background offering phone support and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of business performance, and Progent's aim is to solve and not merely annotate technical issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides online professional engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in São Paulo São Paulo online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your environment so that your computer maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into network outages, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate multiple OS platforms.
How Your São Paulo Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in São Paulo São Paulo, Progent's phone-based network support engineers can provide effective and economical system help the moment your organization needs it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to solve network problems quickly while eliminating the cost and lost time associated with on-premises support calls.

Even if your São Paulo organization deals with a local independent support technician or employs a full time IT staff that know how to deal with ordinary computer problems, Progent’s Microsoft certified engineers can still provide a convenient and seamless remote extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to address sudden network crises or especially challenging integration problems.

Benefits of Progent's Network Help for Organizations in São Paulo São Paulo
Progent's remote support services allow your São Paulo organization to have the advantages of immediate, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your network will derive greater strategic value by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    With most companies in São Paulo São Paulo, local computer support resources, whether made up of independent consultants or an in-house maintenance staff, can handle typical technical issues. On the other hand, serious problems might spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite service personnel. In these instances, Progent's on-call service specialists provide an easy, fast, and budget-friendly solution to augment your local help and to convey useful knowledge to increase your ability to deal with future issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller companies often depend on individual freelance consultants. Although freelance service people have smaller internal costs than big service organizations and can often charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of reserve personnel may require your company to go without help during an IT crisis. As your company expands, network downtime and trouble with critical applications become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service expertise to make sure your network is always up and running.

  • Create a Solid Basis for Seamless Growth
    Organizations typically start with an information architecture created on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get piled onto a shaky foundation. As a network grows, stability and expandability problems can hinder the success of the organization. These badly designed environments require careful analysis, intelligent strategic planning, and extensive technical expertise to evolve to a network infrastructure that can deliver the stable foundation to handle critical business requirements and ease future expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller offices require advice and technical training to negotiate an increasingly complicated maze of technology options available for promoting business success and enhancing productivity. Businesses hardly need a computer consultant who is attempting to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical experience, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, at the front lines of IT service, executing a wide range of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class technical capability, but also a consultant with proven approaches for applying technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits by the minute. As a result, you owe exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to every client. The practice of documenting and organizing support activity allows more effective support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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    Microsoft Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, and both IP-based and traditional PSTN telephony. Lync 2010 can enhance the functionality of Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and simplify administration via integration with Active Directory. Lync can also cut expenses by eliminating Voice-over-IP hardware and subscription services, PBX systems, or legacy video conferencing technology. Progent's Microsoft-certified IM and Presence experts can provide online and on-premises support to help your company to maintain and troubleshoot your current Lync Server 2010 environment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help your organization to design and execute an efficient Skype for Business migration.

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    Microsoft has made a strong effort to enable seamless hybrid networks that combine Office 365 and on-premises Exchange systems. This permits you to have certain mailboxes located at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist you with any facet of designing, implementing and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is completed on time and within budget.

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    For large businesses, Progent can leverage internal IT groups by providing world-class experience in deploying key Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server consulting. For the nationwide or worldwide enterprise with branches, Progent can perform as a transparent local supplement of enterprise IT management. Progent’s enterprise support services include corporate-wide security, remote branch office support, system design, Sarbanes Oxley compliance, project planning, and top-level support for multi-site office environments based on Enterprise Windows. Progent can offer field engineers and technicians to assist with a site move or branch move, or a system architect to help with building or utilizing an Internet Data Center or Hosting Facility.

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    Progent's Microsoft-certified professionals can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop pilot environments and migration strategies, optimize your infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT management staff, develop an enterprise-wide security strategy, streamline IT management, help with application development, and build and validate a disaster recovery/business continuity plan.

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    If you are developing UNIX-based software in an environment that has Microsoft Windows-based servers, PCs, and office applications, Progent can provide comprehensive information technology outsourcing that frees you to concentrate on your field of strategic expertise while avoiding the constant distraction of managing your company information system. Through the use of automated network monitoring and by providing remote and in-person assistance when your business needs it, Progent offers an affordable solution for maintaining an IT network that features high reliability, protection, and efficiency. Progent's developer assistance services include comprehensive information technology outsourcing, virtual infrastructure, remote and on-site service and troubleshooting, network monitoring services, and Help Desk services.

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    Progent offers businesses of any size enterprise-class IT online or on-premises consulting services for information systems powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consultants also can provide security consulting for companies ranging from the small office to the worldwide enterprise.

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    If your company does not need urgent online support but you think you will require assistance with your information system soon, you can save time and money and guarantee that the appropriate expertise will be ready when you require it by getting in touch with a Progent sales specialist and signing up as a customer. For more information, phone 800-993-9400 or send email to

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    Progent's certified professionals can assist you to analyze the possible advantages of Hyper-V-powered server virtualization for your company, conduct pilot installations to verify Hyper-V's operation with your production applications, assess your network and server architecture for optimal performance with virtual server technology, assist you in migrating to Microsoft Windows Server 2008 and configuring Windows Hyper-V, educate your network management personnel to monitor and manage Hyper-V, provide world-class consulting support for enhancing the protection of your virtual machines, design and test business continuity processes that optimize network uptime, and provide continuing consulting and technical support including affordable online troubleshooting and turn-key Help Desk services.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that enables the rapid development of cutting-edge enterprise-class programs that can provide your company a significant competitive edge. SQL Server provides core support for XML and the ability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in designing, deploying and administering Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET platform.

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    Office 365 is Microsoft's extensive suite of productivity applications and cloud-hosted services available on a subscription basis. Office 365 apps and cloud services are offered in a variety of subscription plans intended for customers ranging from students and households to enterprises. Progent offers quick and affordable remote access to consultants with expertise in Microsoft, macOS, Apple iOS, and Android technology. Progent can help you to evaluate the many subscription options available with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent supports multi-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also assist you to create and manage hybrid ecosystems that seamlessly combine on-premises and cloud-based resources.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies over a quarter century of experience helping manufacturing and distribution organizations to simplify complex supply chains and streamline critical processes in order to get products to market fast and meet customer commitments dependably. Progent offers the skills of an ERP specialist with over 20 years of experience working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises consulting that spans from as-needed advice to solution design and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for Infor CloudSuite Industrial include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, debugging, data conversion, Amazon AWS integration, training, and DBA services.

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    Nagios and MRTG are useful, Open Source monitoring tools that operate on the Linux OS and can be used to monitor UNIX/Linux networks, Microsoft Windows networks, or multi-platform systems where Linux and Microsoft Windows coexist. The Nagios monitor allows system managers to track network services such as SMTP, HTTP, FTP, and NNTP. Multi Router Traffic Grapher allows you to track the bandwidth in and out of SNMP network devices such as servers, routers, and switches. Progent's system monitoring consultants can assist you to utilize both these programs to tune and troubleshoot your system.

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    Progent's Cisco Meraki Wi-Fi AP consultants offer remote and onsite support to assist businesses of all sizes to plan, install, maintain, expand or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to set up and support Meraki-based wireless networks for environments that can range from a teleworker's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products such as switches, routers and ASA firewalls to build a cohesive network infrastructure that delivers identical access, responsiveness, security compliance, ease of management and uptime for wired and wireless users regardless of their location or computing device.

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    Progent provides three essential kinds of Helpdesk services including Microsoft Helpdesk Outsourcing Support Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft professionals offers your clients easy access to a reliable technical resource with years of experience providing phone support and remote access repair for networks based on Microsoft technology. Progent's focus is on earning the support Helpdesk a positive reputation as a key contributor to business productivity. Progent's target is to fix and not merely report problems.

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    Progent's Check Point Software firewall experts can show you how to plan, deploy, and administer firewall solutions built around Check Point Next Generation firewall appliances and Check Point's cloud-based security services. Progent can also help you support legacy Check Point firewalls or upgrade smoothly to Check Point's next-generation security gateways.

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    Progent can assist organizations of all sizes to adhere to leading practices to configure SCVMM 2012 hosts and host groups, networking, storage, and libraries; plan, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your company to move from an earlier release of SCVMM or from another virtualization management system, and Progent can assist you to optimize and repair your existing SCVMM 2012 ecosystem to make sure you get the highest possible return on investment.

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    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat progression including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks.

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    Progent's Cisco Jabber consultants offer online or on-premises support to help businesses of all sizes to plan, deploy, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers in-depth support for the technologies that go into building a cohesive Jabber solution such as Cisco network devices and management tools, Microsoft Office 365 applications, Windows and Mac computers, iOS and Google Android smartphones, SIP interfaces, WiFi systems, security and compliance, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a cohesive collaboration ecosystem.

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    Cisco's PIX Series firewalls have reached end of life and Cisco might not offer support these devices. Progent still offers technical assistance for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can also help you determine whether to migrate to more current firewall technology available from Cisco. Progent's Cisco technology specialists can help you design and carry out an efficient migration to Cisco ASA 5500-X firewalls following leading practices.

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    Progent's Microsoft-certified IT experts offer Windows Server 2016 integration consulting to help organizations of any size to design and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can help you to assess the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters.

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    Microsoft Lync Server 2013, now called Skype for Business, enables businesses of all sizes to build a centrally managed and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing model with instant messaging, presence, audio/video and web meetings with app sharing, as well as IP and PSTN telephony enabled for a broad assortment of stationary PCs and handheld clients. Progent's Microsoft-certified Lync 2013 experts and system architects can assist you to assess the business benefits of Lync 2013, create an on-premises, cloud-based (with Microsoft Lync Online) or mixed model appropriate for your current and long-term plans, deploy Lync Server 2013 in a way that expedites your return on investment, and provide live webinar and on-premises training to your IT staff and users. Progent offers expertise in key components of a Lync Server 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.

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    MS Office Communications Server delivers IM and presence as part of an extensible, world-class package offering enhanced security, transparent integration with popular Microsoft software, an expandable, standards-based development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can realize lower costs and improved business efficiencies, enhanced worker productivity, and better IP security with this easy-to-manage, highly available IM platform. Successful implementations of Microsoft Office Communications Server require extensive planning and thought before roll out. Progent's Microsoft-authorized professionals can deliver the expertise needed to realize all the benefits of Microsoft Office Communications Server throughout your entire corporation.

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    Microsoft Lync 2013, renamed Skype for Business, enables organizations of any size to create a centrally managed and protected communications ecosystem that permits a BYOD computing style with IM, presence, web conferencing with application sharing and whiteboard, and both IP-based and PSTN telephony across a broad assortment of stationary PCs and mobile devices. Progent's certified Lync Server 2013 experts and system architects can assist your company to assess the business benefits of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed model suitable for your current and long-term goals, implement Lync Server 2013 in a way that expedites your ROI, and deliver live online and onsite training to your management staff and end users. Progent offers expertise in key pieces of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync Server 2013 with key Office and Office 365 applications including Outlook and PowerPoint.

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    Microsoft Systems Management Server 2003 offers added capability for change and configuration management of Windows-based networks through introducing Feature Packs. Feature Packs reduce the overall operational costs of managing and configuring software products by making it simpler to install system images, manage mobile computers, and run management tools. In addition to alerting you about ways to save management costs by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you plan and perform IT tasks involving areas that Feature Packs are intended to streamline. Progent's adoption and update services can minimize cost and reduce business disruption as you move to the latest operating systems and programs. Progent's wireless consulting experts can show you how to define efficient procedures and policies to manage handheld computers and intelligent mobile phones so your mobile workforce remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you design a security plan that includes policies, processes and IT products to keep your IT network safe.

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    Progent's Experts Team provides support in important areas including Macintosh integration and applications; Consulting for Linux-based, UNIX, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Line-of-business and vertical program support; CIO, business analyst, and project management outsourcing; Special applications development and integration; Web site, electronic business, EDI, and customer information portal design and deployment; SQL management and efficiency help; Business information consulting; and Telecommunications systems consulting.

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    Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network (PSTN) calling. Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Office 365 and simplify management via integration with Active Directory. Lync 2010 can also reduce expenses by eliminating Voice-over-IP hardware and subscription fees, PBX systems, or legacy video conferencing technology. Progent's certified IM and Presence consultants offer online and on-premises support to help your company to manage and troubleshoot your existing Lync Server 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also assist you to plan and execute an efficient Skype for Business migration.

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