Fast and Affordable Remote Technical Support for São Paulo São Paulo Information Networks
Urgent Phone Help for São Paulo SystemsFor companies in São Paulo São Paulo, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the services of CISSP-qualified security consultants to handle high-level security design and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company saves even more with indirect expenses by minimizing or avoiding system outages and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote technical support expertise is especially important for organizations that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the services that you receive. Unlike typical online support organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate situations where fast solutions manage to turn into large bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that promote the maximum degree of efficiency for remote help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to access your network remotely without compromising corporate security.

Progent's sophisticated service reporting system maintains extensive records of the support that Progent's clients have received. Progent's team engineers have the benefit of the records of services delivered to every client by every consultant. This history of trouble tickets and responses is stored as a quickly searchable internal database that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with key vendors including Cisco and Microsoft open up other vast technical databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote service specialists are able to come up with the most efficient resolutions quickly.

Online technical services offered by Progent to clients in São Paulo São Paulo include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special fields of information technology enables clients to complete critical projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center support alternatives for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting services can assist you in building an efficient new Call Center or enhancing your established organization, identifying or enhancing Call Center software products to address the particular needs of your business, or adding occasional online personnel to supplement your in-house Help Desk Call Center resources to handle unusually busy events like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of seasoned network professionals provides your customers in São Paulo São Paulo fast communication with an effective technical support resource with years of background delivering phone support and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center perception as a key contributor to business performance, and Progent's policy is to resolve instead of merely record network issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides phone-based professional engineering support and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in São Paulo São Paulo remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so your network maintenance is proactive rather than reactive. By anticipating looming issues before they cause network outages, system monitoring can minimize inconvenient and expensive network breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments powered by a variety of operating systems.
How Your São Paulo Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in São Paulo São Paulo, Progent's phone-based network support specialists can provide professional and economical IT help the instant your company needs it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your São Paulo organization works with a local independent consultant or maintains a full time organization that know how to deal with common computer issues, Progent’s Microsoft certified consultants can still provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to deal with unexpected network crises or particularly tough integration problems.

Benefits of Progent's Network Help for Companies in São Paulo São Paulo
Progent's online technical help services enable your São Paulo company to enjoy the benefits of on-call, enterprise-level network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic value by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    With most businesses in São Paulo São Paulo, nearby computer support providers, whether made up of independent consultants or a full-time IT staff, can deal with typical network problems. On the other hand, major troubles can spring up when your regular support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your local support technicians. In these situations, Progent's online support experts offer an easy, quick, and economical way to supplement your regular help and to transfer valuable information to increase your capability to deal with future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller organizations often depend on individual freelance service providers. While independent service people have less internal costs than larger consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the lack of fallback personnel may require your company to go without help during an emergency. As your company expands, system unavailability and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup support expertise to make sure your IT system remains available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses often start with an information architecture created on a shoestring budget. Without a scalable framework, band-aid repairs can get thrown onto an unstable foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. Such badly built environments require careful analysis, intelligent long-term planning, and broad-based technical expertise to upgrade to a network infrastructure able to offer the solid foundation to meet critical business requirements and simplify downstream growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller companies require guidance and technical training to negotiate an ever more complex array of technology alternatives available for promoting business growth and enhancing productivity. Businesses do not need a computer consultant who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can result in a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to align technical expertise with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    • Solaris IT Services
    Solaris Professionals

    Progent's Solaris platform consulting services provide small and mid-size companies and developers help with administering and supporting Solaris environments that operate with Microsoft-based technology. Progent offers your organization contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience provides you with a convenient single consulting firm to show you how to create and manage a secure and reliable mixed-platform network and communications environment that allows Sun Solaris and Microsoft coexistence by combining Microsoft Windows with major versions of UNIX including Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Progent is a leader in cost-effectively delivering enterprise-class IT help to small companies. Progent's achievement in handling the network service needs of the chronically underserviced small business market is the cumulative result of key technical and operational innovations that have removed a great deal of the traditional expenses out of administering network support, added unprecedented professional expertise into the IT service mechanism, and dramatically streamlined the repair process.

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    Windows Server 2012R2 Data Deduplication Setup and Support

    Progent's certified consultants can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and migration plans, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, train your IT support staff, develop an enterprise-wide security strategy, automate IT management, assist with application development, and generate and test a disaster recovery/business continuity plan.

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    Award Winning NetApp MetroCluster Synchronous Replication Technology Professional

    Progent offers enterprise clients the help of a NetApp-certified consultant for online or onsite support for NetApp's entire family of SAN storage products including ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include system dsign, cloud deployment, virtualization, migrations, transparent patching, storage management, security and compliance, disaster recovery, and troubleshooting. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN deployments quickly and affordably based on best practices.

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    Office 365 is Microsoft's growing family of productivity programs and cloud services offered on a subscription basis. Office 365 programs and cloud services are offered in a variety of product bundles targeted at customers ranging from individuals and households to enterprises. Progent offers fast and affordable online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Android platforms. Progent can assist your business to evaluate the many subscription plans offered with Office 365 and integrate your network with Office 365 so you realize top business value. Progent supports multi-vendor environments that incorporate Windows, macOS, and Linux software. Progent can also assist you to build and maintain hybrid networks that seamlessly combine local and cloud-based resources.

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    Progent’s Wireless Consulting Services provide a convenient, affordable way for businesses of any size to integrate, manage and troubleshoot advanced wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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