Expanding your remote workforce may have a significant impact on IT infrastructure, security, and corporate processes. Progent has 20 years of background helping SMBs to design, deploy, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Sarasota company to pick the right technologies and follow leading practices in creating and maintaining a safe virtual solution for teleworkers that promotes teamwork and delivers maximum value. Progent can provide services ranging from on demand guidance for helping you past challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help Sarasota, Florida companies to succeed with any facet of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A fast, enterprise-wide switchover to a from-home workforce, which could be driven by a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of online IT support specialists combined with world-class ticketing and tracking software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC technical support from service requests to ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or edit the status of their current tickets, add information, and append screen captures or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables you to expand your existing Call Desk staff by splitting delivery of Call Desk support transparently between your regular IT support personnel and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support model based on the number one professional services automation tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Call Desk Supplementation Services can enable your company to provide world-class technical support to your at-home employees, go to Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Sarasota, Florida business, call 1-800-993-9400 or refer to Contact Progent.

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