Enlarging your at-home workforce may have a major effect on IT infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Sarasota organization to select the right technologies and follow leading practices in creating and operating a safe virtual ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent offers services that go from on demand guidance for helping you over occasional IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Sarasota, Florida businesses to with any aspect of creating a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A rapid, organization-wide changeover to a from-home business model, which might be activated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow businesses of any size to outsource or augment their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of remote IT support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or edit their current tickets, add details, and append screen captures and relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows you to supplement your existing Help Desk staff by sharing delivery of Call Center services seamlessly between your regular IT support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support solution utilizing the number one PSA tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Support Desk Augmentation Services can help your company to provide best-in-class desktop support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Sarasota, Florida business, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built hardware appliance built by Barracuda or a software-based appliance with similar functionality but which uses your own storage infrastructure. Barracuda Backup safeguards vital business data produced locally, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting services to assist you to design, configure, manage and repair a backup and disaster recovery solution based on Barracuda technology.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter.

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    Progent can show you how to design, configure, manage, and repair a viable Wi-Fi LAN infrastructure, select sensible hardware and software, and integrate access points, wireless bridges, antennas, wireless controllers, and various wireless products. Progent can also show you how to put together a thorough 802.11x system security plan that is well integrated with the security strategy for your entire corporate network.

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    Progent can help your business in any and all facets of your migration to Microsoft Exchange 2016 including designing high availability (HA) system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage capacity required for your VMs, databases and log files; configuring hardware load balancing for high-availability client access services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

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    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks.

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    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data.

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    Microsoft Windows Server 2008 is an important step forward in making information networks more secure and fault tolerant, easier to virtualize and administer, faster, and able to offer an improved environment for web publishing. Progent can help your business benefit fully from the improvements built into Microsoft Windows Server 2008 by providing consulting, troubleshooting, training, temporary staffing, network monitoring, and security engineering services.

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    By using virtual servers, companies are able to operate multiple virtual machines on one physical server. Virtualization technology enables businesses to enjoy all the benefits of server isolation, but without the expense that goes with buying additional server hardware. Virtual servers are the enabling technology for building private clouds, which provide major benefits such as reducing the costs of capital equipment, facilities, and administration while improving information protection, system reliability, and recoverability. Other important server management technologies include network monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's professional server management specialists can assist you in all areas of server consolidation and management to allow your company to contain costs and save time.

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  • Specialists System Center MOM
    24-7 System Center Operations Manager IT Services

    Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, enhancing and troubleshooting System Center Operations Manager solutions and can provide companies of all sizes expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan an architecture for SCOM 2012 servers that provides the responsiveness and resilience required to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure and Microsoft and third-party applications and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to help you to remediate critical issues detected by SCOM 2012.

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  • Specialists QTS Colocation Center
    QTS Data Center Consulting

    The QTS (formerly Herakles) Colocation Center facility is located in the earthquake-neutral Natomas area of Sacramento, CA. If your company is now utilizing the QTS Sacramento data center as a colocation facility or if your company is planning on migrating your main or offsite backup equipment to the Herakles data center, Progent offers a range of affordable consulting services that include colocation relocation, system installation and updates, infrastructure optimization, project management services, virtual server expertise, offsite monitoring, automated network administration, application development, disaster recovery/business continuity planning and testing, security evaluation, and the use of Progent's Test Lab.

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