Enlarging your at-home workforce may have a major effect on IT infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Sarasota organization to select the right technologies and follow leading practices in creating and operating a safe virtual ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent offers services that go from on demand guidance for helping you over occasional IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Sarasota, Florida businesses to with any aspect of creating a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, endpoint security, data protection solutions, and streamlined management.
Help Desk Call Center Support for At-Home Workers
A rapid, organization-wide changeover to a from-home business model, which might be activated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow businesses of any size to outsource or augment their Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of remote IT support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or edit their current tickets, add details, and append screen captures and relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows you to supplement your existing Help Desk staff by sharing delivery of Call Center services seamlessly between your regular IT support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support solution utilizing the number one PSA tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Support Desk Augmentation Services can help your company to provide best-in-class desktop support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Sarasota, Florida business, call 1-800-993-9400 or visit Contact Progent.