Fast Online Troubleshooting for Sarasota Computer Networks
For businesses in Sarasota or anywhere in Florida, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's remote support engineers offer excellent leverage because they possess the real-world background and have access to the advanced technology needed to resolve most network issues quickly. Efficient support lowers direct expenses because solutions use up fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in incidental costs by minimizing or avoiding network outages and associated losses due to business disruption, upset clients, idle employees, and distracted executives. Progent's extensive remote consulting know-how is especially valuable for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to many remote service organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with situations where speedy. minor repairs manage to turn into major bills. Progent's penchant for disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized technologies and field-tested processes which allow the highest level of effectiveness for online help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to access your company's system without compromising corporate security.
Progent's powerful technical support reporting system keeps extensive histories of all support that Progent's customers have been provided. Progent's authorized consultants have access to the history of all help provided to each customer by every engineer. This history of problems and resolutions is organized as a conveniently accessible internal knowledge base that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and working relationships with major technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote service specialists can arrive at optimal solutions promptly.
Remote technical services provided by Progent to companies in Sarasota and throughout the state of Florida include:
Authorized Windows Experts
Progent's Microsoft-expert online support professionals offer computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business planning and deployment support, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to help you business to install, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop consulting services include providing Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network consultants, and indicates a consultant's network technology skills at the expert level. Cisco CCIEs can deal with the most stubborn problems occurring in network design, integration, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs provide excellent value because their broad experience permits them to find solutions for problems quickly. In many instances, less experienced engineers can struggle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can connect to your environment using the latest on-line support tools to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading family of networking appliances by providing services that include:
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of system protection services that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to recover rapidly following a damaging breach. Security services offered by Progent cover comprehensive information security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote support to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online consulting services to cover a wide range of information technologies such as network architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older applications to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Important Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows customers to execute major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Sarasota Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting services can assist you in creating an effective new Help Desk or revamping your current one, identifying or modifying Call Center application software to address the special requirements of your business, or adding occasional online personnel to work with your in-house Help Desk Call Center team during demanding events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals provides your clients in Sarasota or anywhere in the state of Florida instant communication with a large technical support group with substantial experience delivering telephone-based support and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a key contributor to company performance, and Progent's goal is to fix rather than simply report technical problems.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team provides online professional engineering support and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Sarasota, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By detecting possible problems before they evolve into crashes, remote monitoring can head off stressful and expensive service crises. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems powered by a mix of operating systems.
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Sarasota or throughout the state of Florida, Progent's online network support engineers are ready to provide expert and cost-effective system help the moment your organization has to have it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while avoiding the expense and lost time that comes with on-premises support calls.
Even if your Sarasota office deals with a local independent support technician or maintains an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve sudden system emergencies or especially challenging integration problems.
Features of Progent's Remote Computer Support for Sarasota
Progent's phone support, remote troubleshooting, system security expertise, and system management services offer offices in Sarasota or throughout the state of Florida unparalleled leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Sarasota and is also ideal for customers in more remote areas of Florida that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad selection of Microsoft support tools, service databases, and on-going education.
- Per Minute Billing to Reduce Costs
Progent offers remote help on a per-minute basis, so you pay only for the services you receive. Progent has no minimum charge for phone service and asks for no ongoing retainer for support services delivered during normal business hours. This protects you from paying big bills for routine fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's basic support offerings consist of system integration, Microsoft Exchange Server expertise, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting support in specific application areas. Support offered by the Application Experts Group covers:
Dynamics GP Consulting and Programming
MS Project Support
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management and Application Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service centralized source for IT generalists and specialists, Progent can tailor fast, affordable, and comprehensive IT solutions that address the specific requirements of your company.
- State of the Art Online Connectivity Tools
Protected online connectivity permits Progent's support experts to see exactly what your customers see. This makes it easier to produce fast solutions to issues that might otherwise demand an expensive onsite service call. State-of-the-art remote connectivity tools and experienced technicians combine to enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and remote system monitoring.
- Compatibility with Popular VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Support for Maximum Network Uptime
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed especially for budget-conscious offices whose clients need immediate recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT background, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, in the trenches of network service, executing a wide range of IT projects for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This means that you get not only world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each consultant to each customer. The practice of detailing and archiving service activity results in more efficient support and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system tracking services based on MS Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.