Immediate Remote Troubleshooting for Sarasota Florida Computer Systems
Immediate Online Consulting for Sarasota NetworksFor organizations located in Sarasota Florida, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online technical support experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you pay just for the services that you actually get. In contrast to many online service firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent situations where speedy. minor repairs somehow turn into large bills. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized technologies and field-tested methodologies that promote the maximum degree of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to connect to your company's environment without compromising network security.

Progent's advanced service database system stores thorough records describing the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support provided to every Progent client by any engineer. This archive of problems and responses is stored as a quickly retrievable internal database that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's remote service experts are able to arrive at optimal solutions quickly.

Remote technical support services available from Progent to customers in Sarasota Florida include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same advanced technology deployed by some of the world's leading corporations. The ProSight portfolio of network monitoring and management services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver centralized management and world-class security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent’s Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center team of experienced information technology professionals gives your workers in Sarasota Florida instant communication with an efficient technical support resource with substantial background offering telephone-based support and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center perception as a crucial contributor to company performance, and Progent's aim is to resolve and not simply report IT issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts staff can supply phone-based advanced engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Sarasota Florida remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By spotting potential problems before they evolve into crashes, remote monitoring can minimize disruptive and costly network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or environments that support a mix of OS platforms.
How Your Sarasota Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Sarasota Florida, Progent's phone-based network support specialists can deliver expert and economical IT support whenever your company needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Sarasota organization has a regular independent consultant or employs an in-house IT staff that can handle common computer issues, Progent’s Microsoft and Cisco certified engineers can provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to fix unexpected network emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Organizations in Sarasota Florida
Progent's remote support services allow your Sarasota company to experience the advantages of immediate, expert network support without the expense of maintaining an in-house IT staff. Your network will derive greater strategic worth by being more available, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    With most offices in Sarasota Florida, nearby network service resources, whether represented by independent consultants or an in-house maintenance staff, can resolve typical network issues. However, IT crises might strike when local support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your usual support people. In these cases, Progent's on-call service professionals provide a convenient, fast, and budget-friendly solution to augment your regular resources and to transfer valuable knowledge to improve your capability to resolve future problems locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller offices often rely on individual freelance consultants. While independent service people have less overhead than big service organizations and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of reserve help may require your company to wait for assistance during an IT crisis. As your network grows, network unavailability and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of backup support expertise to make sure your network stays available.

  • Build a Solid Basis for Seamless Growth
    Businesses typically start with an IT architecture implemented on a modest budget. Without a proper framework, slap-dash fixes often get piled on top of a shaky foundation. When a company grows, stability and expandability issues can impede the success of the organization. Such badly designed environments need proper analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a system architecture that can provide the stable foundation to meet critical business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations need advice and technical education to negotiate an increasingly complex maze of product options capable of promoting business growth and improving productivity. They hardly need a computer consultant who is attempting to resell a specific vendor's products. IT support and product selling can lead to a scenario where the proposed solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the best interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT expertise, refined support software, and understanding of corporate IT enable offices to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, in the trenches of network service, performing a wide variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This ensures that you get not just expert technical skills, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help per minute. Consequently, you owe just for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during normal business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar independent service providers or who employ internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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    Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists have extensive experience assisting small businesses to reduce network downtime by providing cost-effective remote consulting services for disaster recovery/business continuity (DR/BC) planning, high-availability network architecture, data backup and restore solutions, and non-disruptive maintenance. Progent’s business continuity consultants can assist your company to plan and validate an efficient business continuity strategy that aligns with your business needs and budget. Progent’s disaster recovery specialists can assist you to design, implement, and support resilient technologies including redundant Internet access, virtualized servers, clustering, network load balancing, transparent off-site backup, and multi-location hot backup centers.

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    • Les Kent has a 35-year track record of successful technology integration, business management, sales, and operations. He has shown a talent for creating elegant IT solutions in his roles as as a network designer, software developer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and major enterprises.

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