In addition to offering rapid access to guidance from top-tier network consultants and subject matter experts (SBEs) to help Sarasota, Florida businesses to resolve discrete technical problems or longer-term initiatives, Progent can provide temporary staff augmentation to deal with more broadly defined assistance like PC help, network administration, and Help Desk services. Temporary staffing makes it possible for businesses to deal with expected or surprise increases in the need for network personnel, which may result from scenarios like company mergers, data center relocation, platform upgrades, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory mandates. Short-term staffing can also cover gaps resulting from the absence of full-time IT personnel because of vacations, illness, resignation, etc.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term staff augmentation services offer organizations the flexibility to respond to surges in demand for network services without dealing with the costs and delays that come with reviewing and hiring reliable technical personnel and without the burden of increasing your permanent head count.
Key aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Program
- Rapid availability of seasoned IT pros
- Simple engagement, cessation, and resumption of services
- Seamless augmentation of your in-house IT staff
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
- Close relationship with a world-class, full-service source for IT support
Progent's shared Help Desk Call Center program is a specialized flexible staff expansion alternative that allows IT organizations to share the work of Call Center support seamlessly between their in-house network personnel and Progent's nationwide pool of technical support specialists. Acting as a seamless extension of your full-time Call Center, Progent's shared Help Desk Call Center program is a collaborative service alternative powered by the leading group professional services (PSA) tool for streamlining, service requests, ticketing, assigning responsibility, tracking progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience delivering online and onsite IT services for businesses across the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Sarasota, Florida Businesses
Progent's veteran roster of certified consultants can provide Sarasota, Florida organizations a broad array of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term Staff Augmentation for Sarasota, Florida Companies
To find out more details about Progent's temporary supplemental staffing services for Sarasota, Florida organizations, call 800-993-9400 or visit Contact Progent.