Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Sarasota
ProgentProgentís consulting services for IT service organizations in Sarasota Florida enables you to provide your clients Progent's consulting and Help Desk support using your company's own branding as a seamless supplement to your regular network services group. This can ease the way for you to grow your client base, expand your service portfolio, satisfy your customers, and improve your bottom line.

Progent's roster of network experts, PC support specialists, network administrators, and data security consultants have acted as transparent adjuncts to the IT groups of some of the country's biggest IT service businesses. Progentís breadth and depth of technical knowledge enables you to widen the capabilities of your IT support practice, and Progentís transparency lets you strengthen and preserve your branding.

Progent is a network support firm with 20 years of experience providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any private IT support company in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's consulting program for IT service organizations features transparent resale to your clients of professional services. Progent invoices your firm directly and performs under your instructions to provide your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are fundamental to a successful IT Call Center. But full-featured ticketing systems are not only costly to license and staff, but also a hassle to set up and manage. Small or niche IT support companies do not have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT service organizations a practical way to keep their company branding while providing their clients responsive desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services allow you to increase your support volume, the range of technologies your firm can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's online desktop support team provides Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at additional cost.
  • Optional onsite service in larger metros is available throughout the US at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your customers enter requests by means of your branded Internet portal, an 800 number, or by sending a request to your dedicated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
For more information on Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service firms allows you to act as a sole source for virtually all IT guidance and troubleshooting your clients may require. You can grow your staff and core IT skills at your own pace without having to turn down new business owing to a lack of expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service group, responding to your management, and bills you instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Detailed Service Reporting: Progent utilizes an advanced service documentation system to make sure all services delivered are fully documented. This allows your IT support organization to shift service assignments to in-house personnel when you have sufficient staff and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and efficiently accept additional opportunities outside your main fields of excellence and serve additional territories without the risks involved with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network support firm by delivering more services to more clients under your own brand.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a broad range of IT disciplines and can act as a reliable resource for growing your IT service business.
  • Fast Problem Escalation: With a large roster of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Customers Happy: Happy customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from other support firms.
  • Remote Technical Support Experts: For 20 years, Progent has delivered online network support from Help Desk support to advanced consulting. Effective online support saves money and produces fast solutions.
  • Major Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Sarasota, Florida Companies
Progent's veteran roster of certified consultants and technical experts offers Sarasota, Florida organizations a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Consulting Program for IT Service Organizations in Sarasota, Florida
For more information about Progent's reseller program for IT service firms in Sarasota, Florida, call 1-800-993-9400 or visit Contact Progent.