For small and midsize businesses located in Sarasota Florida, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security design and disaster recovery planning.
Progent's online support engineers represent exceptional value because they have the practical background and the sophisticated tools to resolve most network problems quickly. This lowers direct costs since solutions accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally with indirect expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused management.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical remote service firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean model for pricing do away with situations where quick solutions somehow end up as big bills. Progent's penchant for solving technical issues efficiently results in your business spending less cash.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a collection of customized technologies and field-tested methodologies which allow the maximum degree of effectiveness for remote help and repair for small business information networks. Progent provides secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to interface to your company's environment remotely without breaching system security.
Progent's highly evolved technical support reporting application includes thorough records for the support that Progent's clients have received. Progent's staff engineers have access to the records of all help delivered to every Progent customer by every Progent engineer. This database of problems and repairs is stored as a readily exploitable proprietary knowledge base that permits Progent's online support professionals to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft permit access to other massive technical databases and permit quick access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to determine the best resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Sarasota Florida or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's online technical support professionals offer certified skills in a comprehensive array of products and technologies. This breadth of technical skills permits Progent's engineers to manage almost any problem likely to take place in a small business network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-operating system environments, Progent also provides the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based support services provided by Progent to clients in Sarasota include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a broad range of information technology including system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and simplified administration, and transitioning from legacy systems to the latest Windows or Linux-powered solutions. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency online assistance for diagnosing problems within UNIX/Linux networks powered by popular versions of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and validates an individual's networking skills at the master level. Cisco CCIEs can handle even the most intractable problems encountered in network planning, deployment, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying program updates. Cisco CCIEs provide excellent cost-effectiveness since their depth of expertise permits them to find solutions for even the most complex problems quickly. In common cases, less experienced engineers can struggle for hours or even days with identical problems that a Cisco CCIE can fix in minutes.
Few consulting firms make CCIEs available to help small and mid-size companies. Progent can provide quick phone access to a CCIE so your company can receive timely assistance for serious network issues that are lowering worker productivity but are outside the scope of your ordinary network maintenance providers. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via advanced remote troubleshooting technology in order to provide fast, safe, and economical analysis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's top-selling selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support experts offer computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad range of online desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISSP and ISSAP security consultants offer a range of system protection solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to recover quickly following a serious penetration. Security consulting services offered by Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious attacks; installing firewalls; building safe architectures for off-site and mobile communication; securing your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine physical resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies frequently request. Billing charges for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Sarasota Florida Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center service offerings for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are designed for smaller companies who lack the money or time to assemble and manage an internal Help Desk but who require fast response from a dependable Call Center with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or revamping your existing one, identifying or modifying Help Desk software to meet the particular requirements of your corporation, or adding occasional online personnel to work with your internal Help Desk Call Center team to handle high-demand situations like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of experienced network experts provides your clients in Sarasota Florida instant contact with a large support group with extensive experience providing telephone-based consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a significant enabler of business efficiency, and Progent's target is to fix rather than simply annotate network issues.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group provides phone-based and in-depth engineering support and training in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To find out additional information concerning Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the imaginative components of Macintosh systems by offering remote help support and education in graphics, audio, and motion video. Progent's support professionals offer help in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio or video or integrating an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide companies in Sarasota Florida remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they expand into full-scale emergencies, automated monitoring can head off disruptive and expensive network failures. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate multiple OS platforms.
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida