For small companies located in Sarasota Florida, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support services offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve most network problems quickly. This reduces direct expenses since solutions require a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company benefits even more in incidental costs by reducing or avoiding network outages and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for remote help is designed to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike many online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from situations where quick fixes somehow turn into big bills. Progent's penchant for disposing of technical issues quickly translates into your company spending less cash.
Progent's Online Support Technologies
Over the years, Progent has developed an array of optimized technologies and field-tested processes which permit the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize business information systems. Progent provides protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to communicate with your company's environment without compromising corporate security.
Progent's powerful customer support database system keeps thorough documentation describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of all help provided to each Progent customer by every consultant. This database of problems and responses is stored as a quickly accessible proprietary knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft make available additional extensive technical support databases and permit priority access to manufacturers' internal support staff with the result that Progent's online service experts can come up with the best resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Sarasota Florida or to learn additional information about Progent's online support programs, call Progent at
Remote Technical Support Services Offered Progent
Progent's phone-based technical service professionals have advanced credentials in an extensive array of technologies. This broad range of capability enables Progent's engineers to address almost any problem likely to crop up in a small business information system. Certifications held by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To support companies with mixed-OS networks, Progent also provides access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical services Offered by Progent to small businesses in Sarasota include:
Progent's UNIX/Linux consultants can offer urgent remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Progent also offers a wide array of online PC desktop support services including Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
Progent’s Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your current one, identifying or customizing Help Desk Call Center software to address the special requirements of your company, or adding temporary online staff to work with your internal Help Desk Call Center group to handle high-demand situations such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran information technology experts gives your computer users in Sarasota Florida quick assistance from a large network service resource with years of background offering phone support and online diagnostics for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's aim is to fix instead of just report network issues.
Progent's Apple Mac experts can promote the artistic components of Macintosh environments by delivering phone-based consulting services and training in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in Sarasota Florida online network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your IT maintenance is proactive rather than reactive. By uncovering looming problems before they evolve into full-scale emergencies, automated monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a mix of OS platforms.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
City | Address | Phone | Link |
Clearwater | 600 Cleveland Street Clearwater, FL 33755 United States |
(727) 250-0700 | Clearwater Network Support Services |
Lakeland | 206 Easton Dr Lakeland, FL 33803 United States |
(863) 250-4500 | Lakeland Network Support Services |
Orlando | 121 S Orange Ave, #1500 Orlando, FL 32801 United States |
(321) 754-1119 | Orlando Network Support Services |
Sarasota | 950 South Tamiami Trail, #208 Sarasota, FL 34236 United States |
(941) 265-8600 | Sarasota Network Support Services |
Tampa | 400 N Ashley Drive Tampa, FL 33602 United States |
(813) 694-9055 | Tampa Network Support Services |