For small companies located in Sarasota or anywhere in Florida, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage because they are equipped with the practical background and the advanced technology to solve the majority of network problems quickly. Efficient support lowers immediate costs because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company saves even more with incidental costs by minimizing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for online support is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to many online service organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where fast solutions somehow turn into substantial bills. Progent's skill at handling technical issues quickly translates into your business spending less cash.
Progent's Remote Support Tools
Over the years, Progent has refined a set of customized technologies and field-tested processes that allow the highest level of efficiency for remote technical support and troubleshooting for small and midsize company information systems. Progent provides safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the staff of Progent's online support team to interface to your environment without violating system security.
Progent's advanced service reporting system keeps extensive documentation of the service that Progent's clients have received. Progent's authorized consultants have access to the details of support rendered to each Progent client by any Progent engineer. This database of anomalies and fixes is organized as a quickly accessible proprietary database that permits Progent's online support engineers to share their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available other extensive technical support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts can arrive at the best resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Sarasota or anywhere in Florida or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Online Support Services Available from Progent
Progent's online consulting experts possess advanced credentials in an extensive array of technologies. This broad scope of IT skills enables Progent's consultants to handle virtually any crisis likely to occur in a small or midsize business information system. Certificates held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Professional.
To help companies with mixed-operating system networks, Progent also offers the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services provided by Progent to customers in Sarasota and throughout the state of Florida include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad spectrum of computer technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Windows integration, VMware products for server economization and easy management, and transitioning from older systems to current MS Windows or Linux-based solutions. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency remote help for resolving problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking professionals, and validates a consultant's technical knowledge at the master level. CCIEs can resolve the most stubborn issues associated with network infrastructure design, integration, administration, security, and repair. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating problems with IOS network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs represent an excellent value since their depth of expertise allows them to fix the most difficult problems quickly. In common cases, less experienced consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few support providers make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers quick phone contact with a CCIE so you can get timely help for severe network issues that are lowering worker productivity but are outside the comfort zone of your regular network maintenance personnel. Progent's CCIE consultants can interface to your computer system using state-of-the-art remote support technology in order to perform efficient, safe, and affordable analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized Windows Support
Progent's Microsoft-certified remote support experts offer computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of online PC desktop support services such as Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Professionals
Progent's certified CISSP and ISSAP security engineers can provide a range of system protection solutions to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist you to clean up rapidly after a damaging breach. Security services offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious attacks; setting up firewalls; building secure techniques for remote and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies frequently need. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Sarasota Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk services are a convenient solution for smaller companies who don't have the budget to create an in-house Call Center but who require fast access to a dependable Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Call Center or improving your existing organization, evaluating or customizing Call Center software products to meet the special requirements of your corporation, or adding occasional phone support personnel to supplement your in-house Help Desk Call Center team to deal with demanding scenarios like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk staff of seasoned information technology consultants offers your customers in Sarasota or anywhere in the state of Florida quick contact with a dependable technical support resource with extensive experience offering phone support and remote diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a key driver of business efficiency, and Progent's intent is to solve instead of just annotate technical problems.
Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts staff can supply remote professional engineering support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. To learn more information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the artistic components of Apple Mac environments by offering remote consulting support and education in imaging, sound, and video. Progent's support professionals offer assistance in a large selection of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common procedures like scanning or digitizing audio or video or establishing an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Sarasota, or anywhere in the state of Florida, remote computer system monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they grow into downtime, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments powered by a combination of platforms.
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.