For small companies located in Sarasota Florida, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support services offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve most network problems quickly. This reduces direct expenses since solutions require a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company benefits even more in incidental costs by reducing or avoiding network outages and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for remote help is designed to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike many online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from situations where quick fixes somehow turn into big bills. Progent's penchant for disposing of technical issues quickly translates into your company spending less cash.
Progent's Online Support Technologies
Over the years, Progent has developed an array of optimized technologies and field-tested processes which permit the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize business information systems. Progent provides protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to communicate with your company's environment without compromising corporate security.
Progent's powerful customer support database system keeps thorough documentation describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of all help provided to each Progent customer by every consultant. This database of problems and responses is stored as a quickly accessible proprietary knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft make available additional extensive technical support databases and permit priority access to manufacturers' internal support staff with the result that Progent's online service experts can come up with the best resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Sarasota Florida or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's phone-based technical service professionals have advanced credentials in an extensive array of technologies. This broad range of capability enables Progent's engineers to address almost any problem likely to crop up in a small business information system. Certifications held by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To support companies with mixed-OS networks, Progent also provides access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical services Offered by Progent to small businesses in Sarasota include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide range of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Windows integration, VMware products for server economization and easy management, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for networking engineers, and validates a person's network technology skills at the master level. Cisco CCIEs can deal with the most difficult problems surrounding network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs provide exceptional value since their depth of experience permits them to solve even the most complex problems rapidly. In many instances, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can dispose of in minutes.
Few consulting organizations make Cisco CCIEs available to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can get immediate help for serious network infrastructure issues that are crippling business efficiency but are beyond the experience of your ordinary network support resources. Progent's Cisco-qualified CCIE support experts can communicate with your network via advanced remote support technology in order to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service experts can provide computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist you with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint 2019 planning and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop support services including Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of system protection solutions that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your business to recuperate quickly following a damaging breach. Security consulting services available from Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm assaults; installing firewalls; designing secure techniques for remote and mobile connectivity; protecting your email system from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine local resources along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting professionals for special projects that small companies often need. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Sarasota Florida Business Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk Call Center support programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are ideal for small companies who lack the budget to assemble and manage an internal Help Desk Call Center but who need fast communication with an efficient Help Desk with proficient telephone assistance plus the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your current one, identifying or customizing Help Desk Call Center software to address the special requirements of your company, or adding temporary online staff to work with your internal Help Desk Call Center group to handle high-demand situations such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran information technology experts gives your computer users in Sarasota Florida quick assistance from a large network service resource with years of background offering phone support and online diagnostics for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's aim is to fix instead of just report network issues.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff provides phone-based professional consulting support and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and MS Office Excel. To find out additional information about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the artistic components of Macintosh environments by delivering phone-based consulting services and training in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in Sarasota Florida online network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your IT maintenance is proactive rather than reactive. By uncovering looming problems before they evolve into full-scale emergencies, automated monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a mix of OS platforms.
To get in touch with Progent about urgent online support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida