UNIX, Linux, Sun Solaris, Mac OS X Phone-based Emergency Help for

For small and midsize businesses in Sarasota Florida, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security design and business continuity preparedness.

Progent's remote support engineers represent excellent value because they are equipped with the practical experience and the advanced tools to resolve the majority of information system issues quickly. This reduces immediate costs because service calls require fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company saves even more in indirect costs by minimizing or eliminating network downtime and related losses due to business discontinuity, upset clients, idle workers, and distracted management.

Progent's pricing model for remote support is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. In contrast to many online support firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast repairs manage to turn into large bills. Progent's penchant for solving technical issues efficiently results in your company conserving cash.

Progent's Online Technical Support Tools
Over the years, Progent has refined a set of optimized tools and field-proven methodologies which allow the highest level of effectiveness for online help and troubleshooting for small company information systems. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity permits the experts of Progent's remote service group to link to your company's environment remotely without compromising system security.

Progent's advanced service reporting application maintains comprehensive records for the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of all help provided to every Progent client by every Progent consultant. This database of issues and responses is structured as a quickly searchable internal knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft make available other vast technical support databases and permit fast access to vendors' internal engineering staff with the result that Progent's online service specialists can find the best resolutions promptly.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Sarasota Florida or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's phone-based technical service professionals have advanced credentials in a comprehensive array of technologies. This wide range of capability permits Progent's engineers to manage almost any crisis likely to take place in a small company network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help clients with multi-OS environments, Progent also provides the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Remote support provided by Progent to clients in Sarasota include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide spectrum of information technology including system infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from legacy applications to the latest MS Windows or Linux solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.

  Progent's UNIX/Linux support engineers can offer emergency online help for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Important Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and certifies an individual's networking skills at the expert level. CCIEs know how to deal with even the most difficult problems surrounding network planning, installation, maintenance, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and developing workarounds or identifying program patches. CCIEs offer excellent cost-effectiveness because their broad experience enables them to fix the most difficult problems quickly. In many instances, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Few consulting providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers quick phone contact with a CCIE so your company can receive immediate help for serious network infrastructure issues that are impacting business productivity but are beyond the experience of your local network service providers. Progent's Cisco-qualified CCIE consultants can tie into your computer system via advanced remote support technology in order to perform quick, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN solutions.

• Certified Windows Expertise
  Progent's Microsoft-premier online support engineers offer network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a wide variety of platform support including Windows Server 2022 planning and migration consulting, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also can deliver a full array of remote desktop support services such as Microsoft Windows 11 migration help and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Premier System Security Specialists
  Progent's certified CISSP and ISSAP security engineers can provide a range of system protection services to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to recuperate rapidly after a damaging penetration. Security solutions offered by Progent include: comprehensive security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile connectivity; securing your messaging system from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting services to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine physical resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

• Call Center Expertise
  Progent's Help Desk support programs for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk services are designed for small businesses who lack the money or time to assemble and manage an internal Help Desk but who need fast access to a dependable Call Center with professional telephone assistance plus the in-depth expertise to escalate complex problems to high-level engineers.

  Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticketing, ownership, status tracking, and metrics.

  Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk Call Center or improving your current organization, identifying or enhancing Help Desk Call Center application software to address the particular demands of your company, or adding occasional online personnel to reinforce your internal Help Desk Call Center team to deal with demanding events such as software transitions, major updates, or rolling out brand new business software.

  Progent's Help Desk Call Center team of veteran information technology experts provides your workers in Sarasota Florida instant contact with an efficient network service resource with substantial experience delivering telephone-based support and online troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center recognition as a key driver of company success, and Progent's goal is to fix rather than simply track network issues.

• Business Applications Services: Training, Development, and Problem Solving
  Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and training in key business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications such as CRM, MS Office Project, Microsoft Word, and MS Office Excel. To find out more about Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

  Progent's Mac professionals can promote the artistic components of Macintosh systems by offering phone-based help services and training in imaging, audio, and video. Progent's consultants can provide help in a variety of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio or video or building an audio/video post production lab.

  Online Network Monitoring Support
  Progent offers companies in Sarasota Florida online network monitoring services powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your IT support is proactive and automated. By spotting emerging problems before they cause downtime, automated monitoring can ward off disruptive and expensive network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a variety of operating systems.

Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.