For small companies in Sarasota Florida, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's remote support services offer exceptional leverage because they are equipped with the practical background and the sophisticated tools to resolve most network issues rapidly. This lowers direct expenses because service calls accumulate a smaller number of billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits additionally with indirect costs by reducing or avoiding network outages and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing policy for remote help is structured to get the most out of your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from scenarios where speedy. minor solutions somehow end up as big invoices. Progent's skill at disposing of technical issues efficiently results in your business conserving money.
Progent's Remote Service Technologies
Over the years, Progent has refined a collection of customized tools and field-tested processes which ensure the maximum level of effectiveness for online technical support and repair for small and midsize business information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's remote service group to connect to your system without breaching network security.
Progent's highly evolved service database application keeps detailed records of all support that Progent's clients have been provided. Progent's team consultants have access to the history of services provided to each Progent customer by every Progent consultant. This database of trouble tickets and solutions is stored as a conveniently searchable internal database that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical databases and allow quick access to manufacturers' internal support staff with the result that Progent's online service experts are able to determine optimal resolutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Sarasota Florida or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's remote support experts have advanced credentials in a comprehensive array of technologies. This broad range of technical skills enables Progent's engineers to tackle practically any problem that may crop up in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Associate.
To help companies with mixed-operating system environments, Progent also offers the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based support services provided by Progent to companies in Sarasota include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide spectrum of computer technology such as network architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and transitioning from older applications to the latest Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency remote help for resolving anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the premier recognition for network consultants, and indicates an individual's network technology knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most intractable problems associated with network infrastructure design, integration, management, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or locating software updates. CCIEs are an excellent cost-effectiveness because their broad expertise allows them to fix the most complex problems rapidly. In common instances, less experienced service providers can wrestle for many hours or days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few service firms make Cisco-qualified CCIEs available to help small and mid-size companies. Progent can provide quick telephone access to a Cisco authorized CCIE so you can get urgent assistance for complex network infrastructure issues that are hurting worker efficiency but are beyond the experience of your ordinary computer service resources. Progent's Cisco CCIE engineers can communicate with your network via sophisticated remote support tools in order to provide fast, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular family of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as Virtual Private Network products.
Certified MS Windows Expertise
Progent's Microsoft-certified online service professionals can deliver computer repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and deployment,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote desktop support such as Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP and ISSAP security engineers offer a variety of security solutions that can enhance the protection of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist your business to clean up quickly after a damaging penetration. Security consulting services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious assaults; setting up firewalls; designing safe mechanisms for remote and mobile communication; guarding your email system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help organizations of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine local IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting professionals for special projects that small companies frequently request. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Sarasota Florida Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk Call Center support alternatives for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who don't have the resources to build and maintain an in-house Help Desk but who want fast response from an efficient Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading PSA tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or improving your existing organization, evaluating or modifying Help Desk Call Center application software to address the particular requirements of your corporation, or adding occasional online personnel to work with your existing Call Center group to handle high-demand scenarios like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced information technology experts gives your computer users in Sarasota Florida instant assistance from a reliable technical support group with substantial experience providing phone help and online diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a significant driver of company productivity, and Progent's target is to fix rather than just report IT issues.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff can supply remote advanced engineering expertise and education in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft applications such as CRM, Office Project, Microsoft Office Word, and MS Office Excel. To find out more on Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac professionals can support the creative aspect of Mac systems by offering remote help services and education in imaging, audio, and video. Progent's support professionals offer expertise in a large selection of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio/video or establishing an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Sarasota Florida remote computer system monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to fit your business so your IT support is proactive rather than reactive. By anticipating potential trouble spots before they result in downtime, automated monitoring can ward off stressful and costly network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments based on a variety of OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida