Immediate Online Support for Sarasota IT Networks
For companies located in Sarasota or anywhere in Florida, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers provide excellent value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve most information system issues quickly. Efficient support reduces immediate expenses since solutions use up fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or eliminating network downtime and related costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's extensive online consulting experience is particularly helpful in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.
Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged only for the services that you receive. Unlike typical remote service organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where speedy. minor solutions manage to end up as big tabs. Progent's skill at dealing with problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized tools and field-proven methodologies that ensure the highest level of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to interface to your system remotely without breaching corporate security.
Progent's proven service database application keeps detailed documentation for all service that Progent's customers have been provided. Progent's staff consultants have access to the records of services rendered to each Progent client by any engineer. This database of anomalies and repairs is structured as a conveniently searchable internal knowledge base that permits Progent's online support experts to share their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft open up additional massive support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to come up with the best solutions promptly.
Online support provided by Progent to clients in Sarasota and throughout the state of Florida include:
Authorized Windows Expertise
Progent's Microsoft-expert remote support experts can provide computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business migration support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to assist you company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and validates a person's technical skills at the expert level. Cisco-qualified CCIEs can resolve the most difficult problems surrounding network infrastructure planning, deployment, administration, compliance, and problem solving. CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to solve problems rapidly. In many instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can tie into your computer system using the latest on-line troubleshooting technology to perform efficient, safe, and economical diagnosis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading selection of infrastructure appliances. Cisco infrastructure support available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Aironet Wireless Access Points engineering help, Cisco wireless controllers consulting, Cisco Security and VPN engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recuperate rapidly following a serious penetration. Security support services available from Progent include: in depth information security and compliance audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; configuring firewalls; building secure mechanisms for off-site and mobile communication; protecting your messaging infrastructure from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote support services to address a broad spectrum of information technologies including system infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in networks that include Linux with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from older applications to Windows or Linux solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all critical facets of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Sarasota Business Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Call Center service options for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or improving your established organization, evaluating or modifying Call Center software to meet the unique demands of your business, or adding temporary online personnel to work with your existing Help Desk group to deal with demanding scenarios like software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced network experts provides your workers in Sarasota or anywhere in the state of Florida rapid contact with a dependable network service group with years of experience providing phone consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a major driver of business performance, and Progent's policy is to solve instead of simply track technical problems.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers online advanced consulting expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Sarasota, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your IT maintenance is proactive and automated. By detecting possible issues before they expand into crashes, automated monitoring can ward off inconvenient and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems based on a variety of operating systems.
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Sarasota or anywhere in the state of Florida, Progent's online network support specialists can provide expert and cost-effective IT support the instant your company requires it. Long experience offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.
Even if your Sarasota company has a local independent consultant or employs a full time organization that know how to deal with the majority of computer problems, Progentís Microsoft certified consultants can offer a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to deal with unexpected system emergencies or particularly challenging integration projects.
Details of Progent's Remote Network Services for Sarasota
Progent's online help, remote troubleshooting, system security expertise, and network management services give businesses in Sarasota or anywhere in the state of Florida the greatest leverage for your support investment. Whether you require one-time phone support and remote network repair or ongoing Help Desk services and system management, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Sarasota and is also ideal for networks in more remote regions of Florida that lack consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad selection of Microsoft support utilities, service databases, and continuing training.
- By the Minute Rates to Reduce Costs
Progent provides online help on a per-minute basis, so you pay only for the services you receive. Progent has no minimum charge for phone support and imposes no periodic subscription fee for support services provided during regular business hours. This keeps you from facing big invoices for quick repairs.
- Availability of Cisco Network Design Professionals
Progent's certified experts for Cisco offers help from on-staff specialists who have skill in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting offerings consist of system integration, MS Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting support for specific business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Application Development
MySQL Database Administration and Application Development
Apple Mac Help
Amazon MWS Programming and Debugging
By offering a full service centralized source for network generalists and application experts, Progent is able to deliver timely, affordable, and thorough information technology solutions that meet the unique requirements of your company.
- Sophisticated Online Access Software
Secure online access allows Progent's service experts to observe exactly what your users see. This makes it possible to produce fast solutions to problems that might otherwise require a costly personal service call. Cutting-edge remote access tools and experienced engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online support and remote network tracking.
- Support for Mainstream VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Support for Maximum System Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-constrained organizations whose workers require immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT experience, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, in the trenches of IT service, executing a broad range of technical tasks for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for using computer knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits per minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for services provided during regular business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Companies who utilize trusted freelance consultants or who employ internal IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.