Fast and Affordable Remote Help for Sarasota Florida Computer Systems
For companies located in Sarasota Florida, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer exceptional value because they possess the real-world background and are equipped with the advanced tools needed to solve most information system problems quickly. This reduces immediate expenses because service calls require fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves even more in indirect costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting experience is especially important for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. In contrast to many remote service companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with situations where fast solutions manage to end up as substantial tabs. Progent's penchant for handling technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized technologies and field-tested methodologies that allow the highest level of effectiveness for remote help and repair for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's remote service group to link to your company's computer system remotely without compromising network security.
Progent's advanced technical support database application maintains comprehensive records for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of support rendered to every Progent customer by any consultant. This archive of anomalies and responses is organized as an easily searchable proprietary database that allows Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft make available other massive support knowledge bases and allow quick response from vendors' internal product engineers so Progent's remote consulting experts can find optimal resolutions in the least time.
Remote technical services available from Progent to clients in Sarasota Florida include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service professionals can provide computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to assist you business to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn issues surrounding network planning, installation, administration, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or locating program updates. CCIEs represent an exceptional value since their broad experience allows them to fix problems rapidly. In many instances, less qualified consultants can wrestle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can connect to your computer system using advanced on-line troubleshooting technology to provide efficient, secure, and economical diagnosis and remediation.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of connectivity appliances. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet APs engineering support, Cisco wireless controllers consulting, Cisco VPN engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services to bolster the immunity of your Windows, Apple macOS and OS X, Linux environment against assaults or help your company to recuperate rapidly after a serious penetration. Security services available from Progent cover thorough data security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; installing firewalls; designing safe mechanisms for remote and mobile connectivity; defending your messaging system against spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a broad range of information technologies such as network architecture, email systems, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in networks that include Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems enables fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance resolving problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows customers to complete critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Sarasota Business Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most issues.
Progentís shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced network consultants offers your clients in Sarasota Florida fast assistance from a large support resource with substantial background providing phone consulting and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a major contributor to company efficiency, and Progent's target is to solve rather than just record network issues.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply remote and in-depth engineering support and education in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Sarasota Florida remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By exposing possible trouble spots before they result in downtime, proactive monitoring can avoid disruptive and expensive network breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Sarasota Florida, Progent's phone-based network support engineers are ready to deliver expert and affordable system help the moment your organization has to have it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the cost and lost productivity associated with on-site support calls.
Even if your Sarasota organization relies on a local independent support technician or maintains an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the experience to resolve sudden system crises or particularly complex integration projects.
Benefits of Progent's IT Support for Companies in Sarasota Florida
Progent's online support services allow your Sarasota company to experience the benefits of immediate, expert network support without the cost of managing an in-house IT staff. Your network will acquire greater strategic worth by being increasingly reliable, efficient, and secure. Advantages to your business include:
- Seamless virtual extension of your on-site IT resources
With most offices in Sarasota Florida, local network service providers, whether consisting of independent consultants or a full-time IT staff, can take care of the majority of network problems. However, serious problems may strike when your regular support personnel are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your local support technicians. In these situations, Progent's on-call support professionals offer an easy, fast, and affordable way to supplement your local help and to transfer useful knowledge to improve your capability to deal with future issues locally.
- Less Reliance on Individual Consultants
For network maintenance, smaller businesses often rely on independent freelance service providers. While independent service people have smaller internal costs than larger support organizations and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of backup help may require your company to go without assistance during an emergency. As your business expands, network unavailability and problems with critical applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of backup service expertise to insure your network remains up and running.
- Create a Scalable Foundation for Smooth Expansion
Companies often start with an IT system implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes often get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. These badly built systems require careful analysis, intelligent long-term planning, and wide technical expertise to upgrade to a network architecture that can offer the stable foundation to handle critical business requirements and ease downstream expansion.
- Work with Solution Providers Instead of Product Vendors
Smaller companies require advice and technical training to navigate through an increasingly complex array of product alternatives available for promoting business success and improving productivity. They do not need a network engineer who is motivated to resell a specific vendor's products. Network support and product selling can result in a scenario where the recommended
solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align technical consulting with the best needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical expertise, refined remote support software, and understanding of corporate IT enable offices to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, in the trenches of network service, executing a broad range of IT projects for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who employ internal support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.