Immediate Remote Help for Sarasota IT Networks
For organizations located in Sarasota or anywhere in the state of Florida, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISSP-qualified security experts to help with high-level security architecture and diagnostic jobs.
Progent's online support engineers offer exceptional leverage because they have the real-world experience and have access to the advanced technology required to resolve the majority of network problems quickly. Efficient support lowers immediate expenses because service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company benefits even more with indirect expenses by reducing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support expertise is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing policy for online help is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are billed only for the services that you receive. Unlike typical remote service firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and clean model for pricing save you from scenarios where speedy. minor fixes manage to turn into big invoices. Progent's penchant for solving problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven methodologies which allow the maximum degree of effectiveness for online technical support and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your company's computer system without violating system security.
Progent's proven technical support database application keeps extensive histories of the support that Progent's customers have received. Progent's authorized consultants have access to the history of support rendered to every Progent customer by any engineer. This database of trouble tickets and responses is stored as an easily retrievable proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft open up other extensive technical support databases and allow priority access to manufacturers' internal support staff so Progent's online consulting specialists can come up with the best resolutions quickly.
Remote services offered by Progent to customers in Sarasota and anywhere in the state of Florida include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote support engineers offer computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting, Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop services to assist you company to install, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and validates an individual's networking knowledge at the master level. Cisco-qualified CCIEs know how to handle the most challenging issues encountered in network planning, integration, maintenance, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs represent an excellent value since their deep expertise allows them to fix problems rapidly. In common instances, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your computer system using sophisticated on-line troubleshooting tools in order to provide quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure devices. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless APs consulting support, Cisco wireless controllers integration consulting, Cisco VPN Integration expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services that can bolster the defenses of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist you to recover quickly following a damaging penetration. Security consulting services offered by Progent cover comprehensive information security and compliance audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; establishing safe mechanisms for remote and mobile communication; defending your email system against spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online support to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for recovering services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of information technologies including network architecture, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server economization and simplified management in environments that incorporate Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older systems to Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent remote assistance resolving problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to execute critical initiatives economically and on time. Progent's special online consulting solutions include:
How Your Sarasota Business Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting services can aid you in building an efficient new Help Desk or improving your existing organization, identifying or customizing Help Desk Call Center software products to meet the unique needs of your company, or adding occasional phone support personnel to work with your internal Call Center resources to deal with unusually busy scenarios such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of seasoned network professionals gives your customers in Sarasota or anywhere in the state of Florida quick access to an efficient network service resource with extensive background delivering telephone-based help and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center recognition as a significant enabler of company productivity, and Progent's target is to solve rather than just record IT problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group offers online professional engineering expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Sarasota, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your computer support is proactive rather than reactive. By exposing potential trouble spots before they grow into network outages, automated monitoring can ward off inconvenient and expensive service crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks powered by a combination of operating systems.
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Sarasota or throughout the state of Florida, Progent's phone-based computer support specialists are ready to provide expert and cost-effective IT support whenever your business has to have it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the cost and lost productivity associated with on-site service visits.
Even if your Sarasota business relies on a regular independent consultant or maintains a full time IT staff that know how to deal with day-to-day network issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected system crises or particularly tough integration projects.
Advantages of Progent's IT Support for Companies in Sarasota
Progent's remote support services enable your Sarasota company to experience the advantages of timely, enterprise-class IT support without the cost of managing an in-house IT staff. Your network will derive greater strategic value by being increasingly reliable, efficient, and protected. Benefits to your business include:
- Seamless virtual expansion of your local IT resources
For most businesses in Sarasota or anywhere in Florida, nearby computer service resources, whether consisting of freelance consultants or an in-house maintenance staff, can solve the majority of network problems. On the other hand, IT crises might spring up when local support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your usual support people. In these cases, Progent's online support professionals give you an easy, quick, and budget-friendly solution to supplement your regular resources and to convey useful knowledge to increase your capability to deal with downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller businesses often depend on individual freelance consultants. Although freelance service people carry smaller internal costs than big support companies and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may require your company to go without help during an IT crisis. As your business expands, network unavailability and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service experts to insure your network remains available.
- Build a Scalable Basis for Seamless Expansion
Businesses often begin with an information architecture created on a modest budget. Without a scalable framework, slap-dash fixes can get thrown onto an unstable foundation. As a network grows, stability and scalability issues can impede the success of the organization. These poorly designed environments need proper analysis, intelligent strategic planning, and extensive IT expertise to evolve to a system infrastructure able to offer the stable foundation to meet current business demands and ease downstream growth.
- Work with Problem Solvers Instead of Technology Vendors
Smaller offices require guidance and technical training to negotiate an ever more complicated array of product options capable of accelerating business success and improving efficiency. Businesses hardly need a computer consultant who is attempting to resell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed
solution is built around a profitable product rather than the genuine requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the best interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT background, refined support tools, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, at the front lines of IT support, performing a wide variety of technical tasks for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical help, but also a support engineer with proven approaches for using computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits by the minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has little competition. Businesses who utilize trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.