Savannah, GA Online Support from Certified Computer Service Professionals
Progent's network help services can deliver your Savannah, GA company affordable and reliable access to world-class technical experts. By providing IT consulting service when you need it, providing advanced knowledge for line-of-business technologies, offering value-added services such as automated network monitoring, and billing only for support you use, Progent gives your Savannah, Georgia business an economical solution for maximizing the productivity of small-scale office information systems. Whether you run an onsite system, rely on cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses and local governments to build and support a robust and secure information system and to benefit from fast availability of the skilled support ordinarily available only to enterprises who can maintain a sizeable internal IT organization.
For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house IT service group. This can reduce expenses and help meet schedules for big projects such as software development, disaster recovery planning and testing, security audits, merging datacenters, or software migrations.
Progent can in addition offer access to certified consultants to help your company to plan and execute your cloud computing strategy.
Main Technologies Serviced by Progent's Consultants for Businesses in Savannah, Georgia
Progent's national group of industry certified experts offers assistance for virtually all aspects of network systems used by businesses of any size. Areas served by Progent in and around Savannah include:
Support Delivery Options Available for Savannah, Georgia Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network management. Progent's model for delivering network support is based on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive activity documentation, dependable follow-up, and strict cost monitoring across a range of IT service delivery options that include remote repairs, on-premises support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite support calls. The experience of Progent's IT engineers allows them to handle the majority of IT problems quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out additional information about Progent's online network support expertise.
- Onsite Service
Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to give small businesses the optimal solution: on-premises support technicians when you require them as well as the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more concerning how to register for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems. To learn more, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small companies budget-friendly availability of world-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security consulting, high availability network design, virtualization strategies, plus integration, customization and training for business software such as financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-time projects including office moves and major software upgrades, longer term initiatives such as management reporting application programming and support, relational database software development and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system administration, or emergency services such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Exchange and Microsoft SQL to provide small and midsize companies with greater levels of dependability, protection, and recoverability than is possible with the class of internal data center that is practical for most small businesses. Because Progent uses the same facilities that support the gear of some of the world's largest IT companies, Progent can save you the expense of creating and maintaining the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions remain current, security and efficiency is constantly tracked, and systems and data files are consistently archived and available for complete and rapid restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the highest degree of dependability and scalability but that is in addition easy for clients to transfer to a different service firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is based on mature virtual server technologies that permit small businesses with multi-vendor networks to benefit significantly on the costs of hardware, system support, and IT management while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can handle the multi- platform and non- standardized environments common with small businesses, and retains control of the licenses in the client's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers expert remote consulting to help businesses of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government mandates for IT information protection and incident reporting.
The scope and depth of Progent's engineering team offer a unique set of advantages to organizations trying to maximize the productivity of their IT system within a realistic budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, in the trenches of network service, performing a wide variety of technical tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This means that you get not just expert IT capability, but also a support engineer with proven approaches for fixing actual IT problems quickly.
Read more about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for online service and on-site help by the minute. Consequently, you are billed only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no sign-up charge and asks no retainer for services provided during regular working hours. Many service organizations impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with big bills for quick fixes. An additional benefit of granular pricing is that clients won't be inclined to allow less critical issues to fester until they grow into major ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by every consultant to every client. The discipline of documenting and organizing service records allows more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small companies who work with independent consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and productive.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
If your Savannah, Georgia company wants to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).