Savannah, GA Remote Support from World-class Network Troubleshooting Consultants
Progent's computer tech support services can deliver your Savannah, GA company cost-effective and consistent access to world-class information technology professionals. By delivering network support help when you need it, providing specialized knowledge for vital applications, delivering unique support such as 24x7 server monitoring, and invoicing only for support you receive, Progent offers your Savannah, Georgia business an affordable solution for maximizing the business value of small office information systems. Whether you maintain an onsite datacenter, connect to cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses and local governments to build and manage a robust and secure IT network and to benefit from quick access to the skilled support typically available only to corporations who can set up a large in-house information technology organization.
For larger businesses, Progent offers co-sourcing services to supplement the skills of your internal IT support team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application programming, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of accredited experts to help your business to design and execute your cloud computing strategy.
Core Technical Areas Supported by Progent for Office Networks in Savannah, Georgia
Progent's nationwide team of industry certified experts offers assistance for virtually all aspects of information systems found in companies of all sizes. Technologies supported by Progent in Savannah include:
Support Delivery Options Available for Savannah, Georgia Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and IT administration. Progent's model for providing IT support is built on the Help Desk operational structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism ensures rapid support, comprehensive activity documentation, dependable follow-up, and tight cost control across a range of network support delivery options that include online repairs, onsite support, and high-end consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist customers to analyze and repair hardware and software problems without the cost or time loss of travel for onsite service calls. The experience of Progent's IT consultants allows them to resolve the majority of IT problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to address urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn more details about Progent's online computer support services.
- On-site Support
Progent provides on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: onsite service technicians when you require them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for on-site service visits is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning how and why to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. for more information, see Online Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can deliver assistance with critical technologies including
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network security consulting, fault tolerant network consulting, virtual server strategies, plus integration, programming and support for small business programs including accounting, ERP, management reporting, sales automation, and productivity software. Progent can help with one-shot projects including site moves and major system migrations, longer term projects such as upgrading a legacy ERP platform to a current Microsoft Dynamics or Dynamics 365 package, relational database software development and DBA support, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and virus removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small company's production servers in a setting that not only provides the highest level of availability and scalability but that is also simple for customers to transfer to another service firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit companies with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network administration while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the multi- OS and non- standardized networks common with small businesses, and keeps control of the licenses in the customer's possession so that migrating to a new virtual host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online consulting support to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Savannah, Georgia Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise network support enable small and midsize businesses to sidestep the problems associated with over dependence on small service firms or independent consultants.
Teaming with Progent allows your business to:
- Avoid Excessive Reliance on Freelance Support Consultants
For network services, smaller businesses sometimes depend heavily on freelance engineers. Although individual support providers carry lower expenses than larger support organizations and can afford to bill apparently lower rates, they are occasionally too overworked to respond rapidly to critical problems. If an independent consultant is busy with different client, ill, on vacation, or in training, the lack of backup staff may require your business to go without help during a crisis. The more your company grows, system unavailability or difficulties with critical programs become more costly. The dollars you believed you were conserving on an independent consultant can disappear fast due to lower productivity. Also, when freelance consultants encounter new technologies, the unavailability of a big engineering group to depend on for help forces them to learn with the meter running while your organization ends up with the costs for their ongoing education.
- Have Access to Experts in Advanced Information Technology Solutions
Many small support firms or independent engineers who concentrate on small business IT consulting may excel at providing connect-the-dots solutions but don't have the seasoning to work cost-effectively with complicated network configurations with a variety of operating systems, many offices, VoIP systems, remote workforces, integrated financial and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with global enterprises and Progent's extensive group of experts can be valuable to your business because big-company networks are characteristically complicated, support issues demand in-depth knowledge in many technical disciplines, and achieving an acceptable level of stability, availability, and security calls for industry-tested leading practices.
- Create a Firm Basis for Seamless Growth
Small companies typically begin with a network cobbled together on a tight budget. Without a strong basis, a series of improvised fixes often get tossed on top of a tenuous foundation. As a company grows, reliability and expandability problems can hinder the success of the business. Such environments need thorough assessment, smart business analysis, and broad-based experience to migrate to an IT environment that can act as the solid foundation to handle critical business needs and support future expansion.
- Team with Solution Providers, Not Resellers
Small businesses need guidance and education to navigate through an increasingly complex maze of technology alternatives offered for accelerating growth and enhancing productivity. They do not need a network engineer or service organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent sells consulting and services exclusively. This permits Progent to match consulting services with the real interests of customers. Combining network support and product selling can result in a situation where the proposed solution is based on a preselected vendor instead of being driven by the true needs of a customer.
Get in Touch with Progent
If your Savannah, Georgia company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).