Professional Remote Technical Support for Savannah, Georgia Small Business Computers from Microsoft Certified Consultants
Small companies have typically been underserved by major IT support organizations. Many small companies allow themselves to grow overly reliant on freelance consultants or small consulting firms who don't have the size or broad skill sets to react promptly or efficiently to network emergencies. Other small companies resort to mass-market support firms staffed with personnel taught to provide standardized solutions to ordinary problems but who do not have the experience and technical scope to deal with the variety of environments and lack of standardization that characterizes small company IT systems.
Progent's proven methodology for delivering affordable and successful network service to small businesses has made Progent among the most respected Microsoft-certified IT consulting firms in the country. Progent has delivered online support to companies in every state in the U.S. (See Progent's client testimonials).
For mid-size and large companies, Progent can provide co-sourcing services to reinforce the skills of your internal network service personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as software programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of accredited experts to help your company to design and implement your cloud strategy.
Main IT Areas Supported by Progent for Savannah, Georgia Businesses
As a Microsoft-certified Partner IT service company that maintains a world-class group of Cisco Certified CCIE networking experts and Apple certified engineers, Progent offers emergency assistance and low-cost online consulting to Savannah, GA companies for a broad range of information technologies including:
Service Delivery Options for Savannah, Georgia Companies
Progent has a selection of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for providing computer support is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Contact Center Support Model promotes rapid support, comprehensive service documentation, reliable follow-up, and tight expense monitoring for an array of network support delivery modes that include online repairs, in-person help, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified support professionals can assist clients to troubleshoot and repair network issues without the expense or time loss of on-premises service calls. The background of Progent's IT consultants allows them to handle most IT problems quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup process for first-time clients to accommodate urgent network problems and Progent charges by the minute with no startup charges or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn more details about Progent's online network troubleshooting expertise.
- Onsite Service
Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online service engineers to give small and midsize businesses the optimal solution: on-premises support professionals when you need them as well as the on-line help of Progent's seasoned team of network engineers, security specialists, and business application developers. The wait time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more concerning how to sign up for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security engineering, high availability network design, server virtualization strategies, plus integration, programming and support for small business software including financials, operations, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as office moves and massive system upgrades, longer term projects such as management analytics software development and customization, relational database software development and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host key business applications such as Microsoft Exchange Server and SQL Server to provide small businesses with higher levels of availability, security, and recoverability than is feasible using the class of internal data center that is practical for the majority of small organizations. Because Progent uses the same data centers that support the gear of many of the planet's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions remain current, security and performance is continually tracked, and systems and data files are consistently archived and ready for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of dependability and scalability but that is also simple for customers to transfer to another service firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow small businesses with multi-vendor environments to save significantly on the expense of hardware, system support, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered package, can support the multi- OS and non- standardized networks common with small companies, and keeps ownership of the software in the customer's possession so that migrating to a different virtualized system is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide expert online support to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of system protection and can assist with advanced security projects like SIEM solutions to help enterprises meet business standards and statutory mandates for network information security and reporting.
The scope and depth of Progent's consulting staff bring a unique set of advantages to customers trying to maximize the business value of their IT network within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional experience, at the forefront of IT support, executing a broad range of technical projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not just expert technical skills, but also a support engineer with proven approaches for resolving real-world network problems rapidly.
Find out more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates king-size invoices for quick repairs. Another benefit of by-the-minute pricing is that clients are not inclined to permit incipient problems to fester until they become big ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by each consultant to each customer. The discipline of detailing and archiving support records allows more efficient support and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Small businesses who work with freelance service providers or who employ internal IT personnel gain when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
Find out more details about Progent's knowledge transfer services.
If your Savannah, Georgia business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).