Expert Remote Troubleshooting for Savannah, Georgia Computer Networks from Certified Consultants
Small companies have typically been overlooked by large network support organizations. Some small companies permit themselves to grow overly dependent on individual consultants or small consulting organizations who don't have the size or comprehensive knowledge to respond quickly or effectively to technical crises. Other small businesses turn to giant support firms that employ personnel able to offer by-the-numbers fixes for ordinary problems but who are missing the background and versatility to handle the diversity of environments and lack of standardization typical of small business IT systems.
Progent's proven approach to providing low-cost and successful network support to small companies has made Progent one of the top Microsoft-certified IT service organizations in the country. Progent has delivered online help to companies in every state in the country (See Progent's customer testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to reinforce the skills of your internal IT service staff. This can reduce expenses and help meet schedules for big IT initiatives like software design and development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your company to design and execute your cloud computing strategy.
Core Technical Areas Supported by Progent for Business Networks in Savannah, Georgia
Progent's group of world-class experts provides help for virtually all facets of information technology found in companies of any size. Practice areas served by Progent in and around Savannah include:
Support Delivery Alternatives Available for Savannah, Georgia Businesses
Progent has a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing network support services is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Contact Center Service Mechanism promotes rapid support, thorough activity documentation, consistent follow-up, and strict expense control for an array of network service delivery options that include online repairs, in-person support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can help customers to analyze and repair hardware and software issues without the cost or delay of travel for onsite support visits. The background of Progent's network consultants makes it possible to resolve most network problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to address emergency situations and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn additional information concerning Progent's online computer troubleshooting services.
- On-site Support
Progent provides onsite computer support for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's online service experts to deliver small businesses the best of both worlds: onsite service professionals when you need them plus the on-line help of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for in-person service calls is typically less than one business day. There is no start-up or retainer charge for registering as a Progent client for onsite service. Find out more concerning why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems. For details, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize companies affordable availability of world-class consultants who can provide help with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop network engineering, virtualization strategies, plus integration, customization and support for business programs including financials, ERP, management reporting, sales automation, and productivity packages. Progent can help with one-time projects such as site relocations and massive software upgrades, extended projects such as business information application development and support, database application programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services such as data restoration and malware cleanup.
- Application Hosting
Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher levels of dependability, protection, and performance than is possible with the type of on-site data center that is practical for the majority of small companies. Since Progent uses the same facilities that support the gear of many of the planet's largest information technology companies, Progent can save you the cost of creating and managing the systems required for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs remain current, security and performance is constantly monitored, and systems are regularly backed up and ready for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's servers in an environment that not only provides the top degree of availability and expandability but that is in addition easy for clients to migrate to another service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization technologies that allow small businesses with multi-vendor environments to save dramatically on the expense of capital equipment, system support, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered service, can support the multi- OS and non- standardized environments common with small businesses, and retains control of the software in the client's hands so that migrating to a different virtual system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert remote consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine local resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Savannah, Georgia Businesses
Progent's size, depth of technical skill, and experience with enterprise network consulting allow small businesses to sidestep the pitfalls related to over dependence on small service firms or individual engineers.
Teaming with Progent enables your small business to:
- Avoid Over Dependence on Freelance Consultants
For network support, smaller companies sometimes depend excessively on independent consultants. Although individual service providers carry lower expenses than more substantial IT service firms and can typically bill nominally lower rates, they are occasionally too overworked to respond quickly to urgent problems. If a freelance consultant is busy with different client, sick, on vacation, or in training, the absence of backup staff may force your company to wait for assistance during a crisis. The more your company grows, system unavailability or problems with critical applications become more costly. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lower output. In addition, when independent engineers encounter unfamiliar technologies, the lack of a big engineering group to fall back on for assistance forces them to learn with the meter running while your business ends up with the costs for their continuing training.
- Gain Access to Certified Professionals in Advanced Network Issues
Many small service firms or independent engineers who concentrate on small business IT support are capable of providing connect-the-dots solutions but don't have the seasoning to deal efficiently with complicated network configurations with mixed platforms, multiple offices, VoIP implementations, remote workforces, integrated accounting and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide companies and Progent's extensive staff of experts can benefit your business because big-company networks are by nature complicated, support problems require in-depth understanding of in many technical areas, and achieving an acceptable level of stability, reliability, and security calls for enterprise-tested leading practices.
- Create a Firm Foundation for Seamless Growth
Small businesses typically start with a network cobbled together on a shoestring budget. Without a proper basis, a series of ad hoc fixes often get tossed on top of a tenuous foundation. As a business grows, stability and scalability issues can undermine the productivity of the organization. These environments require proper assessment, smart business analysis, and broad-based experience to upgrade to an IT environment that will act as the solid foundation to handle critical business needs and support downstream expansion.
- Work with Solution Finders, Not Resellers
Small companies require guidance and education to navigate through an increasingly complex array of IT alternatives available for accelerating business growth and improving efficiency. Businesses do not need an IT consultant or support firm that tries to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This allows Progent to match technical support services with the real needs of customers. Combining network consulting and product reselling can result in a situation where the recommended solution is based on a preselected vendor instead of being based on the actual needs of a client.
How to Contact Progent
In case your Savannah, Georgia business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Online Network Help
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).