Savannah, GA Remote Support from Certified Computer Service Experts
Progent's computer network support services can deliver your Savannah, GA business affordable and dependable access to Microsoft and Cisco certified IT professionals. By delivering IT consulting service when you require it, providing specialized expertise for mission-critical technologies, delivering unique support such as automated server monitoring, and billing only for support you use, Progent gives your Savannah, Georgia business an affordable solution for optimizing the productivity and profitability of small-scale office networks. If you have an onsite system, rely on cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses and local governments to create and support a robust and secure information network and to have fast availability of the skilled support typically restricted to enterprises who are able to support a sizeable internal IT group.
For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal IT support team. This can save money and help meet schedules for major projects like software programming, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide access to certified experts to assist your business to plan and execute your cloud computing strategy.
Core IT Areas Serviced by Progent for Savannah, Georgia Business Networks
A Microsoft-certified Partner IT service company with a world-class group of Cisco Certified CCIE network infrastructure consultants and Apple Computer certified engineers, Progent provides emergency assistance and low-cost online consulting to Savannah, GA small businesses for a wide range of information technologies such as:
Service Delivery Alternatives Available for Savannah, Georgia Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering IT support services is built on the Call Center operational structure common to larger IT groups. Progent's Contact Center Service Model ensures fast support, comprehensive service records, consistent follow-up, and tight expense monitoring across a range of network support delivery options that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and fix network issues without the cost or time loss of in-person service calls. The experience of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based registration procedure for new clients to accommodate emergency situations and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out more information about Progent's online network support services.
- Onsite Support
Progent provides on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to give small and midsize businesses the ideal combination: hands-on support technicians when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The response time for on-site service visits is usually under one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more about how and why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and dependable access to an online Help Desk with efficient phone assistance, remote troubleshooting tools, and sufficient technical depth for all needed escalation. Since small and midsize businesses typically are constrained by tight IT funds and can spare little management bandwidth for handling IT support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to make sure that business computer networks stay up and running. Read more details concerning Progent's Help Desk outsourcing services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security consulting, fault tolerant network engineering, virtual server solutions, plus configuration, programming and training for small business applications including accounting, ERP and MRP, reporting, CRM, and office productivity suites. Progent can help with one-shot projects including office relocations and major system migrations, longer term projects such as business analytics application development and customization, relational database software development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response such as disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher levels of dependability, security, and recoverability than is possible using the class of on-site data center that is practical for the majority of small and midsize companies. Because Progent uses the same data centers that host the equipment of many of the world's biggest IT organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs remain updated, protection and performance is constantly tracked, and systems are consistently archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for all of a small company's production servers in a setting that not only delivers the top level of availability and scalability but that is also simple for clients to transfer to a different support firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit companies with multi-vendor networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed solution, can support the mixed- OS and non- standardized networks typical of small companies, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online support services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize physical resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to provide web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly complex array of network technologies including firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide view of network protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government mandates for IT information protection and reporting.
The scope and depth of Progent's consulting staff bring a powerful set of advantages to clients trying to increase the productivity of their information system within a realistic budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, at the forefront of network support, executing a wide range of technical tasks for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not only world-class technical capability, but also a support engineer with proven approaches for fixing actual network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for phone service and on-site visits per minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates big bills for fast fixes. Another advantage of by-the-minute billing is that your company will be less tempted to allow incipient issues to stay unaddressed until they become big ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by every consultant to every customer. The practice of documenting and organizing support activity allows more efficient support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on offering high-value skills where Progent has few competitors. Small businesses who utilize independent consultants or who maintain internal IT personnel gain when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Savannah, Georgia business needs to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Support
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).