Savannah, GA Online Support from World-class Network Troubleshooting Consultants
Progent's computer support services can provide your Savannah, GA company affordable and reliable support from enterprise-class computer engineers. By delivering network consulting service when you require it, offering specialized knowledge for key applications, offering value-added services such as automated network monitoring, and invoicing only for support you use, Progent gives your Savannah, Georgia business an economical option for optimizing the productivity and profitability of small office networks. If you run a local system, rely on cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for businesses and local governments to create and support a reliable and safe information system and to have fast access to the seasoned help typically available only to enterprises who can maintain a sizeable internal IT staff.
For larger businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service group. This can cut costs and minimize technical risks for major projects such as software design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations.
Progent can also provide the services of accredited experts to help your business to plan and implement your cloud computing strategy.
Key IT Areas Supported by Progent for Business Networks in Savannah, Georgia
Progent offers the support of certified consultants for all aspects of network technology deployed in small and midsize organizations. Technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for Savannah, Georgia Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, and IT management outsourcing. Progent's model for delivering network support services is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive service records, reliable follow-up, and tight expense control across a range of network support delivery modes that include remote repairs, on-premises help, and high-end consulting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help clients to analyze and fix hardware and software problems without the expense or delay of on-premises service visits. The experience of Progent's IT consultants makes it possible to handle the majority of network issues rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup process for new clients to address urgent network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online network support expertise.
- Onsite Support
Progent offers onsite technical assistance for registered clients in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize companies the optimal solution: onsite service professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for on-site service calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details about how to sign up for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, visit Help Desk Services.
- Consulting Expertise
Progent offers small businesses budget-friendly availability of world-class consultants who can deliver assistance with vital technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, high availability network design, virtualization strategies, plus configuration, programming and training for small business applications including financials, operations, management reporting, CRM, and productivity software. Progent can help with short-term projects including office relocations and major software upgrades, extended initiatives like management information application development and support, relational database software development and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response such as data restoration and virus removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the highest level of availability and expandability but that is in addition convenient for clients to transfer to another service provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit small businesses with mixed networks to benefit significantly on the costs of hardware, system maintenance, and network administration while getting world-class dependability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can support the multi- platform and loosely standardized environments typical of small companies, and keeps ownership of the software in the client's hands so that migrating to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide expert online consulting to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Savannah, Georgia Small Businesses
Progent's size, depth of technical expertise, and experience with enterprise IT consulting allow small companies to sidestep the pitfalls associated with over reliance on thinly staffed service firms or freelance engineers.
Teaming with Progent allows your business to:
- Avoid Over Reliance on Individual Consultants
For IT support, smaller companies sometimes rely heavily on independent engineers. Although individual support providers have lower expenses than larger IT service firms and can afford to bill apparently lower rates, they are sometimes unable to respond quickly to critical problems. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of backup staff may force your company to wait for assistance during an emergency. As your small business expands, system unavailability or difficulties with critical programs become more expensive. The money you believed you were saving on a freelancer can be eaten up fast due to lower productivity. Also, when independent engineers encounter new problems, the unavailability of a big consulting group to count on for help requires them to learn with the meter running while your business ends up with the costs for their ongoing training.
- Have Access to Certified Professionals in Sophisticated Information Technology Issues
The majority of smaller support firms or freelance consultants specializing in small company IT consulting are capable of providing routine solutions but lack the seasoning to deal efficiently with complex IT environments with mixed platforms, many locations, Voice over IP systems, remote clients, interconnected accounting and analytical software, eCommerce, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive team of experts can be valuable to your small business because enterprise networks are characteristically complicated, integration problems demand thorough understanding of in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and security requires industry-proven leading practices.
- Create a Solid Foundation for Growth
Small companies often start with an IT system implemented on a shoestring budget. Lacking a solid basis, a series of improvised fixes often get tossed onto of a marginal structure. As a company grows, stability and scalability problems can obstruct the productivity of the business. These environments need thorough assessment, smart strategic analysis, and in-depth expertise to upgrade to an IT infrastructure that can act as the solid foundation to handle critical business needs and ease future growth.
- Team with Solution Providers, Not Product Resellers
Smaller companies need guidance and education to work through an ever more complicated maze of technology alternatives available for accelerating growth and improving productivity. They do not need a network consultant or service firm that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to align technical support with the real interests of customers. Mixing IT consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined vendor instead of being based on the true needs of a small business.
In case your Savannah, Georgia company needs to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).