Professional Remote Service for Savannah, Georgia Computer Networks from Certified Engineers
Small companies have traditionally been overlooked by major network support organizations. Some small companies allow themselves to become excessively dependent on individual engineers or small support firms who don't have the bandwidth or broad skill sets to respond promptly or effectively to network emergencies. Still other small companies resort to giant service firms staffed with technicians taught to provide standardized fixes for ordinary issues but who are missing the background and versatility to handle the variety of configurations and absence of standardization typical of small company IT systems.
Progent's proven methodology for providing affordable and successful network support to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the industry. Progent has delivered online support to businesses in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT service group. This can reduce expenses and help meet schedules for big projects such as application programming, disaster recovery preparedness, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of accredited consultants to help your business to plan and implement a sensible cloud strategy.
Key Technical Areas Serviced by Progent for Savannah, Georgia Business Networks
A Microsoft-certified Partner computer support company that maintains a large group of Cisco Premier CCIE network consultants and Apple Computer certified consultants, Progent offers urgent troubleshooting and low-cost remote consulting to Savannah, GA businesses for a wide range of information technologies such as:
Support Delivery Options for Savannah, Georgia Businesses
Progent offers a selection of options for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting services, and network management. Progent's model for delivering network support is based on the Help Desk structure familiar to big IT organizations. Progent's Helpdesk Service Model promotes rapid response, thorough activity records, reliable follow-through, and tight expense monitoring across an array of network support delivery modes that include remote repairs, onsite help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can help clients to analyze and repair hardware and software issues without the cost or time loss of in-person support visits. The background of Progent's network consultants makes it possible to resolve most network issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to accommodate urgent situations and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn additional details about Progent's remote computer troubleshooting services.
- On-site Support
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote service engineers to deliver small companies the best of both worlds: in-person service technicians when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for in-person service visits is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more about how and why to register for Progent's in-person network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small businesses affordable access to world-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, fault tolerant it system consulting, virtualization strategies, plus integration, programming and training for small business programs including financials, operations, reporting, sales automation, and productivity software. Progent can help with short-term projects such as site relocations and massive software migrations, extended initiatives such as business information application development and support, relational database software programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency services like disaster recovery and virus cleanup.
- Application Hosting
Progent can host key applications like Microsoft Exchange Server and SQL Server to provide small businesses with higher degrees of dependability, security, and performance than is possible with the type of on-site data center that is practical for most small and midsize companies. Because Progent uses the same facilities that support the equipment of many of the world's largest information technology organizations, Progent can save you the expense of creating and managing the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs remain updated, security and performance is constantly monitored, and systems and data files are regularly archived and available for full and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the highest degree of availability and extensibility but that is also convenient for customers to transfer to a different support firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and network management while getting enterprise-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can support the multi- platform and non- standardized environments typical of small businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers expert remote consulting to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine local resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to provide centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Savannah, Georgia Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with enterprise network support allow small businesses to avoid the problems associated with excessive dependence on thinly staffed support firms or independent engineers.
Teaming with Progent's Experts allows your small business to:
- Prevent Excessive Reliance on Individual Consultants
For network support, smaller companies sometimes rely heavily on freelance consultants. Though individual service engineers have lower expenses than more substantial support firms and can typically bill nominally lower fees, freelancers are occasionally spread too thin to respond quickly to critical network problems. If an independent engineer is busy with different customer, sick, on vacation, or in class, the absence of replacement personnel may require your business to wait for help during an emergency. The more your company grows, network downtime or problems with critical programs become more costly. The dollars you thought you were saving on a freelancer can be eaten up fast due to lost output. Also, when freelance consultants confront new problems, the lack of a big consulting team to count on for assistance forces them to train with the meter running while your company winds up footing the costs for their continuing education.
- Gain Access to Expertise in Sophisticated Network Solutions
The majority of small support firms or independent engineers specializing in small company network support may excel at providing routine fixes but lack the seasoning to work efficiently with complicated network environments with a variety of platforms, many locations, Voice over IP systems, mobile workforces, integrated financial and analytical software, eCommerce, and custom line-of-business software. Progent's experience with worldwide companies and Progent's extensive staff of specialists can benefit your business because big-company environments are characteristically complicated, integration problems require in-depth knowledge in numerous technical disciplines, and achieving a high degree of robustness, reliability, and protection calls for industry-proven best practices.
- Build a Firm Foundation for Growth
Small companies typically begin with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a sequence of band-aid repairs often get piled onto of a weak structure. As a company grows, reliability and scalability issues can obstruct the productivity of the organization. These networks require thorough evaluation, smart business analysis, and in-depth experience to upgrade to an IT environment that will provide the reliable foundation to meet critical business requirements and ease downstream growth.
- Team with Solution Consultants, Not Product Vendors
Smaller businesses need guidance and insight to navigate through an increasingly complicated maze of IT alternatives offered for accelerating growth and improving efficiency. They do not need an IT engineer or service organization that tries to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services and expertise only. This allows Progent to align consulting services with the real interests of clients. Mixing network support and product selling can result in a conflict where the proposed solution is based on a preselected vendor instead of being driven by the actual requirements of a client.
If your Savannah, Georgia company wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Support
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).