Affordable Computer Support from Microsoft Certified Professionals for Businesses in Savannah, GA
By delivering professional support whenever you need it, providing specialized expertise for key business applications, providing high-value services such as virtual server hosting, invoicing solely for services you receive, and charging no setup fees or retainers for standard services, Progent enables you to increase the business value of your It network and reduce support costs. Progent recognizes that information system security, reliability, and efficiency are just as critical to small companies as to large enterprises but that small organizations lack the economy of scale to invest aggressively in information networks and in-house service staffs. Progent's basic value proposition is that no IT consulting organization can match Progent's capability to provide the network support your business needs whenever you need it and at a cost you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the skills of your in-house network service staff. This can cut costs and minimize technical risks for major projects such as application design and development, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.
Progent can also offer the services of certified consultants to help your company to plan and implement your cloud strategy.
Key Technical Areas Serviced by Progent for Savannah, Georgia Businesses
A Microsoft-certified Partner IT service company that maintains a large group of Cisco qualified CCIE network infrastructure experts and Apple Computer certified consultants, Progent provides urgent troubleshooting and low-cost online consulting to Savannah, GA businesses for a wide array of information technologies such as:
Support Delivery Alternatives for Savannah, Georgia Businesses
Progent offers a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for providing network support is built on the Call Center structure familiar to larger IT support organizations. Progent's Contact Center Support Mechanism promotes rapid response, comprehensive service records, consistent follow-up, and tight expense monitoring for a range of IT support delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration procedure for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's remote computer troubleshooting expertise.
- On-site Service
Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote service engineers to deliver small companies the best of both worlds: in-person support technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The response time for on-site support calls is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more concerning how to register for Progent's onsite computer service.
- Help Desk
Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who require fast and dependable access to an online Help Desk Call Center with effective phone assistance, remote repair capability, and sufficient technical strength for all needed escalation. Since small and midsize businesses usually have limited information technology budgets and can provide little executive attention for dealing with network support tasks, Progent's Contact Center Outsourcing Services could be the most efficient way to make sure that business computer systems stay up and running. Read more about Progent's Help Desk outsourcing services.
- Consulting Services
Progent provides small businesses affordable access to enterprise-class IT professionals who can provide help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security engineering, high availability it system consulting, server virtualization solutions, plus integration, programming and training for business software including financials, operations, management reporting, sales automation, and office productivity suites. Progent can help with one-shot projects including site relocations and major system migrations, longer term projects such as business analytics application development and customization, database application development and administration support, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network administration, or urgent services like disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host key business applications like Exchange and Microsoft SQL in order to provide small businesses with greater degrees of dependability, protection, and recoverability than is possible with the class of in-house data center that is realistically affordable for most small organizations. Since Progent utilizes the same facilities that support the gear of many of the world's largest information technology companies, Progent can save you the investment in creating and managing the systems required for enterprise-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also ensure that patches and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and ready for full and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition simple for customers to migrate to a different support firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that allow small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, system maintenance, and IT management while achieving enterprise-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can handle the multi- OS and loosely standardized networks common with small companies, and keeps control of the licenses in the client's possession so that moving to a different virtualized host is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide expert remote consulting support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to provide web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Savannah, Georgia Small Businesses
Progent's size, scope of technical expertise, and experience with corporate network consulting allow small and midsize businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed support firms or independent consultants.
Teaming with Progent's Experts allows your company to:
- Avoid Excessive Reliance on Individual Consultants
For IT support, small businesses often rely excessively on individual engineers. Although freelance support providers have lower expenses than more substantial IT service organizations and can afford to charge nominally smaller fees, they are occasionally stretched to far to react rapidly to urgent problems. If a freelance engineer is occupied with another client, sick, on travelling, or in class, the lack of replacement staff may require your business to go without help in case of an emergency. The more your company expands, system unavailability or difficulties with critical applications become more costly. The money you believed you were saving on a freelancer can evaporate quickly due to lost output. In addition, when freelance engineers confront new problems, the unavailability of a large consulting team to count on for help forces them to train in place while your organization ends up footing the costs for their continuing education.
- Have Access to Certified Professionals in Complex Network Issues
Many smaller support organizations or freelance engineers who concentrate on small business IT consulting may excel at providing routine solutions but lack the experience to deal efficiently with complex network configurations with mixed operating systems, numerous offices, VoIP implementations, remote clients, integrated accounting and analytical software, eCommerce, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's extensive staff of specialists can be valuable to your business because big-company networks are by nature complicated, integration problems demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of robustness, availability, and security calls for enterprise-proven processes.
- Build a Solid Basis for Growth
Small businesses often begin with an IT system cobbled together on a tight budget. Lacking a strong architecture, a series of band-aid fixes often get thrown onto of a weak structure. As a company grows, stability and expandability issues can undermine the productivity of the business. These environments need proper assessment, smart business planning, and broad-based expertise to upgrade to a network environment that can act as the reliable foundation to handle critical business needs and support future expansion.
- Partner with Solution Consultants, Not Resellers
Smaller businesses require direction and insight to navigate through an ever more complicated array of IT alternatives offered for accelerating business growth and improving efficiency. They do not need a network consultant or service organization that attempts to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services exclusively. This allows Progent to match technical services with the genuine interests of clients. Mixing network support and product reselling can lead to a situation where the recommended solution is built around a predetermined technology rather than being based on the actual requirements of a client.
Get in Touch with Progent
If your Savannah, Georgia business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Assistance
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).