Consulting Support Services for BlackBerry Technology
BlackBerry Support ServicesBlackBerry wireless PDAs were once one of the most successful solutions for maintaining location-independent connectivity to messaging, calendars, web-based applications, and other vital business data. Progent offers Savannah, Georgia companies support from BlackBerry-premier professionals who can assist companies to manage their BlackBerry deployments or transition smoothly to a modern smartphone platform.

As the sophistication of small business IT technology has increased, and as the need for enterprise-class security, reliability, and recoverability has become the norm for businesses regardless of size, effective integration and maintenance of BlackBerry technology has become increasingly challenging. To address areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and shared databases, small businesses frequently turn to external support professionals who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can help small businesses to plan, administer, and troubleshoot BlackBerry solutions economically and efficiently, eliminating the requirement for an in-house BlackBerry solutions specialist and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, combined with Progent's proven online support model, gives small companies an affordable alternative for integrating BlackBerry products seamlessly into their information system.

Progent's engineers can assist your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email systems function optimally with BlackBerry BES Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft software, configure streamlined administration tools to help you monitor and support BlackBerry smartphones throughout your company, recommend security policies that are right for your business, customize mobile applications, and ensure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your scheduled backup procedures so that it can be restored quickly and safely.

Consulting and Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and support of RIM BlackBerry devices, offering a centralized solution for controlling key jobs such as device deployment, upgrades, and retirement and offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server supports seamless integration between Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry handsets and supports remote synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BlackBerry Enterprise Server features a variety of data protection capabilities beginning with advanced encryption of messages sent between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits excellent flexibility in selecting levels of security to meet the special needs of your mobile environment. Progent's BlackBerry authorized consultants can assist your company to select advanced security functions and enable them remotely. Samples of these wirelessly configurable security features include:

  • Disable a smartphone
  • Wipe data from a lost device
  • Disable Bluetooth functionality
  • Activate internal defenses against malicious attacks

BlackBerry BES Server also offers versatility in determining ways to keep users from loading or executing unsecure or prohibited applications. Progent can help you to select blocking processes like:

  • List precisely which programs are allowed on the device
  • Prevent third-party applications from using persistent storage on the device
  • Determine what resources third-party software can use on the device
  • Limit the kinds of connections external software running on the BlackBerry smartphone can establish
  • Prevent all external programs from being loaded or run on the smartphone

Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry support skills range from resolving synchronization problems to designing mobile workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures such as resolving enterprise activation problems, adding and removing BlackBerry device users, setting activation passwords, configuring wireless software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry consultants can also assist you to use administration tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and assist your company to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange infrastructure for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry-certified consultant offers support skills in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and delete BlackBerry device users on Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, install access control lists, manage Exchange Server data flow, generate, update, and assign WLAN and VPN configurations, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of settings that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, troubleshoot, and produce documentation for a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and technology requirements assessment, system design, deployment planning and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to create a mobile wireless environment that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to accommodate a BlackBerry Enterprise Server, assist you to decide which administration model and equipment meet your requirements, and evaluate your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make smart choices about alternatives for software editions, server hardware and storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry consultant can help your company to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to perform company-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Specialist
If you wish to ask Progent about technical assistance for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.