Fast Online Technical Support for Savannah Networks
For companies located in Savannah or anywhere in Georgia, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the services of CISSP-accredited security experts to help with advanced security design and diagnostic issues.
Progent's online support experts provide excellent leverage because they have the practical experience and have access to the advanced technology required to solve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions use up fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company benefits even more in indirect costs by minimizing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are charged only for the services that you actually get. In contrast to many remote service companies, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with scenarios where quick repairs manage to turn into substantial invoices. Progent's penchant for solving problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and proven processes that permit the highest level of efficiency for remote technical support and repair for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to connect to your system remotely without violating corporate security.
Progent's proven service database system stores detailed histories describing the support that Progent's customers have received. Progent's authorized consultants have access to the specifics of all help provided to each customer by any Progent engineer. This archive of anomalies and responses is structured as a readily searchable support knowledge base that allows Progent's remote technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft open up additional vast support databases and permit priority response from manufacturers' internal support staff with the result that Progent's online service specialists can determine the best resolutions promptly.
Remote support offered by Progent to businesses in Savannah and throughout the state of Georgia include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online support professionals can provide computer repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop support services to help you business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the highest accreditation for networking engineers, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs can resolve even the most stubborn challenges surrounding network design, integration, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise permits them to find solutions for problems rapidly. In many cases, less experienced service providers can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network using state-of-the-art remote troubleshooting tools in order to perform fast, safe, and affordable diagnosis and repair.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's CCIEs can provide expertise in all of Cisco's popular selection of networking products by offering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of security solutions to bolster the safety of your Windows, macOS and OS X, Linux network against internal or external threats or help you to recover rapidly after a serious breach. Security consulting services available from Progent include: comprehensive information security and compliance audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; configuring firewalls; designing safe mechanisms for remote and mobile communication; securing your messaging system against spam and DHA attacks; and initiating 24x7 network monitoring.
Progent offers expert remote support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for recovering services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to address a broad range of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in environments that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from older systems to Windows or Linux-powered environments. Progent's group-based approach to resolving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight series of network monitoring and management services covers all critical facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to complete critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Savannah Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced network professionals offers your clients in Savannah or anywhere in the state of Georgia immediate access to a dependable technical support group with extensive experience providing telephone-based support and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center the reputation as a significant enabler of business productivity, and Progent's goal is to fix rather than simply report network problems.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Team offers remote professional engineering expertise and training in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Savannah, or anywhere in the state of Georgia, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so your IT maintenance is proactive rather than reactive. By exposing potential problems before they expand into crashes, automated monitoring can ward off stressful and costly network failures. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a combination of operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Savannah or anywhere in the state of Georgia, Progent's online computer support specialists can provide expert and cost-effective system help the instant your company needs it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Savannah organization works with a local freelance consultant or maintains an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to handle unexpected system emergencies or especially tough integration problems.
Features of Progent's Online Network Support for Savannah
Progent's online help, Internet-based repair, network security expertise, and system administration services give companies in Savannah or anywhere in the state of Georgia the greatest leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the expense and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Savannah and is also ideal for networks in more remote areas of Georgia that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent offers online help on a per-minute basis, so you are billed only for the services you use. Progent has no minimum charge for online help and imposes no monthly subscription fee for services delivered during regular working hours. This keeps you from paying big bills for quick repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to authorized specialists with skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting offerings include technology integration, MS Exchange Server consulting, corporate security planning, and shared Help Desk services. Progent's Experts group offers world-class consulting expertise for specific business applications. Support available from the Application Experts staff includes:
Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Development
MySQL DBA Services and Application Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service centralized source for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that align with the special requirements of your business.
- Advanced Remote Connectivity Tools
Protected online access permits Progent's support experts to see exactly what your customers see. This makes it easier to produce quick solutions to issues that could otherwise demand an expensive onsite visit. Effective online access tools and experienced engineers together enable Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite support and remote network analysis.
- Compatibility with Leading VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Support for High Network Uptime
For organizations with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-conscious offices whose workers require immediate recourse to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be forced to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Companies who utilize trusted independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 system monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.