Immediate Online Troubleshooting for Savannah Georgia Information Networks
For companies located in Savannah Georgia, Progent provides remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the services of CISSP-qualified security consultants to help with high-level security design and troubleshooting jobs.
Progent's online support experts provide exceptional leverage because they possess the practical experience and have access to the advanced technology necessary to solve the majority of network issues quickly. This reduces direct expenses since solutions require fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company saves even more in incidental expenses by reducing or eliminating network downtime and related losses due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting experience is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you pay only for the services that you receive. In contrast to many remote support firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where fast solutions somehow turn into substantial tabs. Progent's skill at handling problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized tools and field-tested processes that ensure the maximum degree of effectiveness for online help and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's online support team to connect to your environment without compromising system security.
Progent's advanced service database system keeps detailed histories describing all service that Progent's customers have been provided. Progent's staff consultants have access to the details of assistance delivered to each customer by any consultant. This database of anomalies and fixes is stored as a readily accessible internal database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft open up other vast support databases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can come up with the best solutions promptly.
Online technical support services available from Progent to companies in Savannah Georgia include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support engineers can provide computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration support, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to help your company to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's desktop support services include providing Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and certifies an individual's networking knowledge at the expert level. Cisco CCIEs can resolve the most complex challenges associated with network infrastructure planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of experience enables them to find solutions for problems quickly. In many cases, less seasoned consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can interface to your environment via sophisticated on-line support technology in order to provide fast, safe, and economical diagnosis and repair.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's top-selling family of infrastructure appliances by delivering consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISM and CISSP security and compliance consultants offer a range of system protection services to strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recuperate rapidly following a damaging penetration. Security support services available from Progent cover thorough data security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile communication; securing your messaging system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide range of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server economization and easy management in networks that incorporate Linux and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent remote help troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Savannah Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center staff of veteran network consultants gives your clients in Savannah Georgia instant contact with a large technical support group with substantial experience offering telephone-based help and online diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk recognition as a solid contributor to company success, and Progent's intent is to resolve and not simply report IT problems.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers online professional consulting support and training in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, customization, and training services, visit Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Savannah Georgia online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your business so your computer maintenance is proactive and automated. By detecting possible problems before they evolve into crashes, proactive monitoring can minimize disruptive and expensive network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems based on multiple OS platforms.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Savannah Georgia, Progent's online network support specialists can deliver professional and cost-effective IT help the moment your company needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Savannah organization deals with a local independent support technician or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft certified consultants can offer a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to solve sudden network emergencies or especially tough integration projects.
Benefits of Progent's Network Help for Organizations in Savannah Georgia
Progent's remote IT consulting services allow your Savannah business to realize the advantages of on-call, expert network support without the expense of maintaining a full-time IT staff. Your network will acquire greater business value by being more reliable, productive, and protected. Advantages to your company include:
- Seamless virtual extension of your on-site support resources
With most organizations in Savannah Georgia, local computer service resources, whether represented by outside consultants or an internal maintenance staff, can solve the majority of technical problems. On the other hand, major troubles sometimes strike when local support personnel are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your local service technicians. In these situations, Progent's online service professionals provide an easy, quick, and affordable solution to augment your local help and to pass on valuable knowledge to increase your ability to deal with future problems locally.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller businesses often rely on individual freelance consultants. While independent consultants have less overhead than larger service organizations and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of backup help may force your company to wait for assistance during an emergency. As your network grows, system downtime and problems with critical applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup support expertise to make sure your IT system is always available.
- Build a Scalable Foundation for Seamless Expansion
Businesses typically start with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get piled on top of a weak foundation. When a company grows, stability and scalability issues can impede the success of the business. Such poorly built systems need proper analysis, smart strategic planning, and wide technical knowledge to evolve to a network infrastructure able to offer the solid foundation to meet critical business demands and facilitate downstream expansion.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller businesses require advice and technical training to negotiate an ever more complex maze of technology options available for accelerating business success and enhancing productivity. These companies hardly need a computer engineer who is trying to sell a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended
solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align IT consulting with the real needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, in the trenches of network support, performing a wide variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for applying technical knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help by the minute. As a result, you pay only for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for services provided during normal business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by every consultant to each client. The discipline of documenting and archiving service records results in more effective support and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from painful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.