Fast Remote Support for Savannah Georgia Computer Networks
For organizations located in Savannah Georgia, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the services of CISA and CISSP-certified security experts to help with high-level security design and diagnostic issues.
Progent's online technical support engineers provide excellent leverage because they have the real-world experience and are equipped with the sophisticated tools necessary to solve most network issues quickly. This lowers immediate expenses since service calls use up minimal chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits even more with indirect expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting expertise is particularly valuable for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate situations where quick fixes manage to turn into major bills. Progent's penchant for solving problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and proven processes which allow the maximum level of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to access your environment remotely without breaching network security.
Progent's powerful technical support database system includes comprehensive records describing the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of all help provided to every Progent customer by any Progent engineer. This archive of problems and repairs is stored as a readily retrievable proprietary knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other extensive technical databases and permit quick access to vendors' internal engineering staff with the result that Progent's online service experts are able to come up with optimal solutions in the least time.
Online technical services available from Progent to customers in Savannah Georgia include:
Certified Windows Experts
Progent's Microsoft-premier online service experts can provide network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams consulting, Skype for Business migration support, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist your company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs can deal with the most complex issues associated with network planning, installation, administration, compliance, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying software updates. CCIEs offer exceptional value because their depth of experience enables them to fix problems rapidly. In typical instances, less experienced service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can interface to your computer system via state-of-the-art on-line support technology in order to provide quick, secure, and economical analysis and repair.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure appliances by offering services such as:
CISM and CISSP Premier System Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection solutions that can enhance the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recuperate rapidly following a serious penetration. Security support services available from Progent include: in depth data security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after malicious assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; guarding your messaging system from spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering applications and services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a wide spectrum of computer technologies such as system infrastructure, email solutions, network and process security, plus UNIX and Windows integration. For server hardware economization and simplified management in environments that combine Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Savannah Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting support can support you in building an effective new Call Center or enhancing your established organization, identifying or customizing Call Center application software to address the particular demands of your company, or adding occasional phone support personnel to work with your existing Call Center group to handle unusually busy situations like software transitions, major upgrades, or installing new business software.
Progent's Help Desk team of seasoned network experts provides your customers in Savannah Georgia rapid communication with a reliable support group with extensive background providing telephone-based support and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a solid enabler of business performance, and Progent's aim is to fix instead of just track network problems.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team provides online advanced consulting expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, programming, and training services, go to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Savannah Georgia remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your business so that your computer support is proactive and automated. By anticipating looming trouble spots before they result in full-scale emergencies, automated monitoring can head off inconvenient and expensive service failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support a variety of OS platforms.
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Savannah Georgia, Progent's online network support engineers are ready to provide professional and cost-effective IT help the instant your business has to have it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to solve network problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Savannah organization deals with a regular independent consultant or employs a full time IT staff that know how to handle typical network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to fix unexpected system emergencies or particularly complex integration problems.
Features of Progent's Remote Computer Support for Savannah Georgia
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services give businesses in Savannah Georgia the greatest leverage for your support investment. Whether you require occasional phone help and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your business world class network support while permitting you to avoid the cost and hassle of running a large internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Savannah Georgia and is also ideal for networks in geographic areas that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad selection of Microsoft support tools, technical information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent offers remote support on a per-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for online support and requires no periodic retainer for services delivered during normal business hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers the services of authorized specialists who have experience in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's basic consulting services consist of technology integration, Microsoft Exchange expertise, system security planning, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting support in specific application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL DBA Services and Software Programming
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By providing a convenient centralized resource for network generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that fit the unique needs of your company.
- Advanced Remote Access Tools
Protected online connectivity permits Progent's support experts to see precisely what your customers see. This makes it easier to find quick fixes to problems that might otherwise demand an expensive personal service call. Cutting-edge remote connectivity software and expert technicians together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated system analysis.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Service for Maximum System Availability
For businesses with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-constrained businesses whose workers require instant recourse to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT knowledge, refined remote support software, and understanding of corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the forefront of network service, executing a wide range of technical tasks for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT capability, but also a support engineer with proven methods for using computer knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help per minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on providing high-value skills where Progent faces little competition. Companies who utilize trusted independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.