Fast and Affordable Remote Troubleshooting for Savannah Computer Systems
For companies in Savannah or anywhere in Georgia, Progent offers online help for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the services of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers offer exceptional value because they have the practical background and have access to the advanced technology required to resolve most information system issues rapidly. This lowers immediate costs because solutions use up minimal billable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits additionally with indirect costs by reducing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike many remote support companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where quick repairs somehow end up as substantial invoices. Progent's penchant for solving technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies which permit the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's network without breaching corporate security.
Progent's proven technical support database system maintains detailed documentation of the support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of assistance rendered to every Progent client by any consultant. This history of anomalies and fixes is organized as an easily retrievable support database that allows Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can determine the most efficient solutions in the least time.
Online technical services offered by Progent to companies in Savannah and anywhere in the state of Georgia include:
Authorized Windows Support
Progent's Microsoft-certified remote support professionals can deliver computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to help your business to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs know how to resolve the most complex problems associated with network infrastructure design, installation, administration, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management tools and developing workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness since their broad experience permits them to fix problems quickly. In common instances, less experienced service providers can struggle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can connect to your environment by means of the latest remote troubleshooting tools in order to perform quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of connectivity appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP layout and set up, Cisco Aironet APs deployment expertise, Cisco wireless controllers support Services, Cisco VPN Consulting services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions that can enhance the immunity of your Windows, macOS and OS X, Linux environment against attacks or assist your business to recover quickly following a serious breach. Security support services available from Progent include: thorough data security and compliance audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm attacks; installing firewalls; establishing safe architectures for off-site and mobile access; guarding your email system against spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering applications and services quickly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote consulting services to cover a broad range of information technologies including network architecture, email systems, network and process security, plus UNIX and Windows integration. For server consolidation and simplified administration in networks that include Linux-based systems with Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent remote help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Savannah Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting support can guide you in building an effective new Help Desk Call Center or revamping your current one, evaluating or enhancing Call Center application software to handle the particular needs of your company, or adding temporary phone support personnel to work with your in-house Help Desk Call Center resources to handle high-demand events such as software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of veteran network experts offers your workers in Savannah or anywhere in the state of Georgia fast contact with an efficient support resource with extensive background offering phone consulting and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a significant enabler of business performance, and Progent's aim is to resolve and not just track network issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers remote and in-depth engineering expertise and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom development, and education services, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Savannah, or anywhere in the state of Georgia, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so that your IT maintenance is proactive and automated. By anticipating potential issues before they grow into crashes, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks based on multiple OS platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Savannah or anywhere in the state of Georgia, Progent's online computer support engineers are ready to provide expert and cost-effective system support the moment your company needs it. Long experience providing online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix network problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.
Even if your Savannah organization works with a regular independent support technician or maintains an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to resolve unexpected network crises or especially complex integration projects.
Advantages of Progent's IT Support for Organizations in Savannah
Progent's remote technical help services enable your Savannah organization to realize the advantages of timely, enterprise-class network support without the cost of managing a full-time IT organization. Your network will acquire greater strategic value by being more reliable, productive, and protected. Benefits to your company include:
- Convenient virtual extension of your local support resources
With most companies in Savannah or anywhere in Georgia, nearby computer service providers, whether made up of outside consultants or a full-time maintenance staff, can resolve the majority of network problems. However, serious problems sometimes strike when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local service people. In these situations, Progent's on-call service professionals give you an easy, quick, and budget-friendly solution to supplement your local help and to pass on useful knowledge to increase your capability to resolve downstream problems in-house.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller businesses commonly depend on independent freelance service providers. While freelance consultants carry less overhead than big service organizations and can often charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of reserve personnel may force your company to go without help during an emergency. As your company grows, network downtime and trouble with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of backup service expertise to make sure your IT system stays up and running.
- Create a Scalable Foundation for Smooth Growth
Companies often start with an IT architecture created on a shoestring budget. Without a scalable framework, band-aid fixes can get thrown onto a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the organization. These poorly built environments need proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure that can deliver the solid foundation to handle vital business requirements and facilitate future growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller businesses require guidance and technical training to negotiate an ever more complex maze of technology alternatives capable of accelerating business success and improving efficiency. Businesses do not need a computer engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can result in a situation where the recommended
solution is built around a profitable technology rather than the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical expertise with the best interests of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during regular business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Companies who work with trusted freelance service providers or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, secure, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can save your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.