Fast and Affordable Remote Troubleshooting for Savannah Computer Systems
Fast Remote Technical Support for Savannah SystemsFor companies in Savannah or anywhere in Georgia, Progent offers online help for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the services of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers offer exceptional value because they have the practical background and have access to the advanced technology required to resolve most information system issues rapidly. This lowers immediate costs because solutions use up minimal billable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits additionally with indirect costs by reducing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike many remote support companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where quick repairs somehow end up as substantial invoices. Progent's penchant for solving technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies which permit the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's network without breaching corporate security.

Progent's proven technical support database system maintains detailed documentation of the support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of assistance rendered to every Progent client by any consultant. This history of anomalies and fixes is organized as an easily retrievable support database that allows Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can determine the most efficient solutions in the least time.

Online technical services offered by Progent to companies in Savannah and anywhere in the state of Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting support can guide you in building an effective new Help Desk Call Center or revamping your current one, evaluating or enhancing Call Center application software to handle the particular needs of your company, or adding temporary phone support personnel to work with your in-house Help Desk Call Center resources to handle high-demand events such as software transitions, mass updates, or rolling out new applications.

    Progent's Call Center staff of veteran network experts offers your workers in Savannah or anywhere in the state of Georgia fast contact with an efficient support resource with extensive background offering phone consulting and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a significant enabler of business performance, and Progent's aim is to resolve and not just track network issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers remote and in-depth engineering expertise and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom development, and education services, see Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Savannah, or anywhere in the state of Georgia, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so that your IT maintenance is proactive and automated. By anticipating potential issues before they grow into crashes, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks based on multiple OS platforms.
How Your Savannah Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Savannah or anywhere in the state of Georgia, Progent's online computer support engineers are ready to provide expert and cost-effective system support the moment your company needs it. Long experience providing online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix network problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.

Even if your Savannah organization works with a regular independent support technician or maintains an in-house IT staff that can handle the majority of computer problems, Progent’s Microsoft certified consultants are available to offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to resolve unexpected network crises or especially complex integration projects.

Advantages of Progent's IT Support for Organizations in Savannah
Progent's remote technical help services enable your Savannah organization to realize the advantages of timely, enterprise-class network support without the cost of managing a full-time IT organization. Your network will acquire greater strategic value by being more reliable, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your local support resources
    With most companies in Savannah or anywhere in Georgia, nearby computer service providers, whether made up of outside consultants or a full-time maintenance staff, can resolve the majority of network problems. However, serious problems sometimes strike when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local service people. In these situations, Progent's on-call service professionals give you an easy, quick, and budget-friendly solution to supplement your local help and to pass on useful knowledge to increase your capability to resolve downstream problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses commonly depend on independent freelance service providers. While freelance consultants carry less overhead than big service organizations and can often charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of reserve personnel may force your company to go without help during an emergency. As your company grows, network downtime and trouble with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of backup service expertise to make sure your IT system stays up and running.

  • Create a Scalable Foundation for Smooth Growth
    Companies often start with an IT architecture created on a shoestring budget. Without a scalable framework, band-aid fixes can get thrown onto a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the organization. These poorly built environments need proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure that can deliver the solid foundation to handle vital business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses require guidance and technical training to negotiate an ever more complex maze of technology alternatives capable of accelerating business success and improving efficiency. Businesses do not need a computer engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical expertise with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.