For small companies located in Savannah Georgia, Progent offers help for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage because they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses since solutions take up a smaller number of chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company benefits additionally with incidental expenses by reducing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for online help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the services that you actually get. Unlike typical online service firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where fast repairs manage to turn into big invoices. Progent's skill at disposing of technical issues quickly translates into your business conserving money.
Progent's Online Support Technologies
Over time, Progent has developed an arsenal of customized technologies and field-proven processes that allow the highest degree of efficiency for online technical support and repair for small and midsize business computer networks. Progent offers secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to interface to your company's system without breaching system security.
Progent's powerful service database system keeps extensive documentation of all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services provided to every Progent customer by any Progent engineer. This archive of problems and repairs is structured as a conveniently exploitable internal database that allows Progent's online technical experts to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's online service experts can determine the best resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Savannah Georgia or to find out additional information about Progent's online support programs, call Progent at
Remote Technical Services Available from Progent
Progent's remote technical support professionals offer certified skills in an extensive set of technologies. This broad range of capability permits Progent's engineers to manage almost any emergency likely to crop up in a small or midsize company information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To help clients with mixed-platform environments, Progent also provides the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services available from Progent to companies in Savannah include:
Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Progent also can deliver a wide array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.
Progent’s shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or enhancing your existing one, identifying or enhancing Help Desk Call Center software products to handle the particular needs of your company, or adding temporary phone support staff to reinforce your internal Call Center team to deal with demanding events like software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center team of seasoned information technology professionals gives your customers in Savannah Georgia fast assistance from a reliable technical support group with years of background providing telephone-based support and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center perception as a key driver of business efficiency, and Progent's target is to solve rather than simply track IT issues.
Progent's Mac professionals can support the imaginative components of Macintosh computing by delivering phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio/video or establishing an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Savannah Georgia remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your IT support is proactive and automated. By detecting potential trouble spots before they cause network outages, remote monitoring can minimize inconvenient and costly network failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks based on multiple operating systems.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
City | Address | Phone | Link |
Augusta-Richmond County | 901 Greene St Augusta, GA 30901 United States |
(706) 760-7377 | Augusta-Richmond County Network Support Services |
Savannah | 2 East Bryan Street, 4th Floor Savannah, GA 31401 United States |
(912) 446-1200 | Savannah Network Support Services |