For small businesses located in Savannah or anywhere in Georgia, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity problems, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security design and business continuity preparedness.
Progent's remote technical support engineers represent excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to resolve most network issues quickly. This reduces direct costs since solutions accumulate a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your organization benefits even more in indirect expenses by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for online help is structured to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you pay just for the support that you actually get. Unlike many remote service organizations, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple model for billing prevent situations where fast repairs somehow end up as large invoices. Progent's penchant for disposing of technical issues quickly results in your business spending less money.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed a set of optimized tools and field-proven methodologies that ensure the maximum level of efficiency for remote help and troubleshooting for small company IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the consultants of Progent's remote service group to link to your company's network without violating system security.
Progent's highly evolved technical support database system includes comprehensive histories describing the service that Progent's clients have been provided. Progent's team service personnel have access to the details of assistance delivered to each client by every engineer. This history of anomalies and responses is organized as a readily accessible internal knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft permit access to other massive technical support databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online service experts are able to arrive at the most efficient solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Savannah or anywhere in Georgia or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, visit Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's remote technical service engineers offer certified skills in an extensive set of disciplines. This breadth of IT skills permits Progent's engineers to resolve virtually any problem that may take place in a small business network. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To support companies with multi-OS networks, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based technical support services available from Progent to customers in Savannah and anywhere in the state of Georgia include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of information technology including system infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified administration, and migration from older systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance for diagnosing problems within UNIX/Linux systems based on leading variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and certifies a consultant's technical knowledge at the master level. CCIEs can resolve the most complex problems encountered in network infrastructure design, deployment, administration, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS network management utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of expertise enables them to fix even the most intractable problems rapidly. In many cases, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes.
Few support firms make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so you can receive immediate support for serious network infrastructure issues that are impacting worker efficiency but are beyond the scope of your local computer service resources. Progent's CCIE engineers can tie into your computer system via the latest on-line troubleshooting tools to perform quick, secure, and affordable analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's top-selling family of networking appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-certified remote service professionals can provide computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of online PC desktop support such as Windows 7 migration support, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISM and CISSP network security engineers offer a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recover quickly after a damaging penetration. Security solutions available from Progent include: thorough network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; installing firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies often request. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Savannah Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Call Center programs for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Call Center services are intended for smaller organizations who lack the money or time to support an in-house Help Desk Call Center but who want fast response from an efficient Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading PSA platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or modifying Call Center software products to address the special requirements of your company, or adding temporary phone support personnel to reinforce your existing Help Desk team during high-demand scenarios like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced network consultants offers your customers in Savannah or anywhere in the state of Georgia fast communication with an effective technical support resource with extensive experience offering phone help and online repair service for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a major driver of business success, and Progent's goal is to solve instead of simply document network issues.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Office Word, and Microsoft Excel. To read more information about Progent's expertise, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac consultants can support the creative components of Apple Mac systems by delivering phone-based help support and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio/video or building an audio/video post production facility.
Online Network Monitoring Support
Progent offers businesses in Savannah, or anywhere in the state of Georgia, remote network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your network support is proactive rather than reactive. By uncovering potential issues before they cause downtime, proactive monitoring can ward off stressful and costly network breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks based on multiple platforms.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.