For small companies located in Savannah or anywhere in Georgia, Progent offers help for networks based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and business continuity planning.
Progent's remote technical support engineers represent excellent value because they are equipped with the real-world experience and the sophisticated tools to solve most network issues rapidly. This lowers direct expenses since solutions accumulate a smaller number of billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits additionally with incidental costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing model for remote support is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you receive. Unlike typical remote support companies, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean model for billing do away with scenarios where speedy. minor fixes somehow end up as large tabs. Progent's skill at handling technical issues quickly translates into your company conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes that promote the maximum level of effectiveness for remote help and troubleshooting for small business computer networks. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to access your computer system remotely without breaching system security.
Progent's powerful technical support reporting application maintains thorough records describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of all help provided to every customer by every engineer. This archive of anomalies and repairs is organized as a conveniently retrievable proprietary database that allows Progent's online technical experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft permit access to additional massive support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's remote service experts can determine the most efficient resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Savannah or anywhere in Georgia or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's phone-based technical support experts have credentials in an extensive array of technologies. This broad range of technical skills allows Progent's engineers to handle almost any emergency that may crop up in a small or midsize business information system. Certifications held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Associate.
To help clients with multi-OS networks, Progent also provides the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services provided by Progent to companies in Savannah and anywhere in the state of Georgia include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide spectrum of computer technology such as system architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and simplified administration, and migration from legacy systems to current Windows or Linux-based solutions. Progent's team-based methodology for resolving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance for troubleshooting problems affecting UNIX/Linux networks based on leading variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking professionals, and indicates an individual's networking knowledge at the expert level. CCIEs can resolve the most complex problems surrounding network design, integration, management, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with IOS network management utilities and developing workarounds or locating program updates. CCIEs represent an excellent cost-effectiveness because their deep expertise allows them to solve even the most intractable problems quickly. In typical instances, less experienced service providers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few service providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide fast phone contact with a CCIE so you can get urgent support for complex network problems that are lowering business efficiency but are beyond the comfort zone of your local network support providers. Progent's Cisco CCIE consultants can connect to your computer system by means of sophisticated remote support technology in order to perform fast, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized MS Windows Experts
Progent's Microsoft-expert remote service experts offer computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of remote desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISM and CISSP security consultants can provide a variety of system protection solutions to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help you to recuperate rapidly following a serious penetration. Security consulting services available from Progent include: thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; setting up firewalls; establishing secure mechanisms for off-site and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small businesses often need. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Savannah Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center support alternatives for small companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center services are well suited for small businesses who lack the money or time to support an in-house Help Desk but who want quick access to an effective Help Desk Call Center with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk or enhancing your existing one, evaluating or modifying Call Center application software to handle the particular needs of your corporation, or providing temporary online personnel to work with your internal Help Desk group during demanding events such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Call Center team of veteran network professionals provides your workers in Savannah or anywhere in the state of Georgia rapid assistance from a reliable technical support resource with substantial experience delivering telephone-based consulting and remote diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a crucial driver of company productivity, and Progent's goal is to solve instead of merely record IT issues.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team provides phone-based professional consulting support and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and Office Excel. To learn more concerning Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can nurture the artistic elements of Mac environments by providing remote consulting support and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio or video or putting together an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Savannah, or anywhere in the state of Georgia, online network and server monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By spotting potential problems before they grow into downtime, proactive monitoring can head off inconvenient and costly information system crises. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that support a combination of operating systems.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia