For small companies located in Savannah Georgia, Progent offers help for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage because they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses since solutions take up a smaller number of chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company benefits additionally with incidental expenses by reducing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for online help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the services that you actually get. Unlike typical online service firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where fast repairs manage to turn into big invoices. Progent's skill at disposing of technical issues quickly translates into your business conserving money.
Progent's Online Support Technologies
Over time, Progent has developed an arsenal of customized technologies and field-proven processes that allow the highest degree of efficiency for online technical support and repair for small and midsize business computer networks. Progent offers secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to interface to your company's system without breaching system security.
Progent's powerful service database system keeps extensive documentation of all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services provided to every Progent customer by any Progent engineer. This archive of problems and repairs is structured as a conveniently exploitable internal database that allows Progent's online technical experts to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's online service experts can determine the best resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Savannah Georgia or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's remote technical support professionals offer certified skills in an extensive set of technologies. This broad range of capability permits Progent's engineers to manage almost any emergency likely to crop up in a small or midsize company information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To help clients with mixed-platform environments, Progent also provides the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services available from Progent to companies in Savannah include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide array of computer technology including system architecture, messaging solutions, network and process security, UNIX and Windows coexistence, virtual server technologies for server economization and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network problems enables quick escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and indicates a person's networking knowledge at the master level. Cisco CCIEs can resolve even the most complex challenges encountered in network planning, deployment, administration, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing alternate approaches or identifying program updates. Cisco CCIEs represent an excellent cost-effectiveness since their deep experience enables them to solve even the most difficult problems rapidly. In typical instances, less qualified service providers can wrestle for hours or days with the same tasks that a CCIE can fix in minutes.
Few consulting firms make CCIEs accessible to help small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can receive timely assistance for complex network problems that are lowering worker productivity but are not within the experience of your local network maintenance personnel. Progent's CCIE engineers can tie into your computer system by means of the latest on-line troubleshooting tools in order to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified MS Windows Support
Progent's Microsoft-certified online support experts can deliver network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISM and CISSP network security engineers offer a variety of system protection solutions to improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or help your business to clean up rapidly after a damaging breach. Security services available from Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from malicious attacks; integrating firewalls; building secure mechanisms for remote and mobile communication; defending your messaging infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help businesses of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for contract IT projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Savannah Georgia Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk service options for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Call Center support services are intended for smaller organizations who don't have the budget to build and maintain an in-house Call Center but who require fast response from an effective Help Desk with proficient telephone assistance as well as the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or enhancing your existing one, identifying or enhancing Help Desk Call Center software products to handle the particular needs of your company, or adding temporary phone support staff to reinforce your internal Call Center team to deal with demanding events like software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center team of seasoned information technology professionals gives your customers in Savannah Georgia fast assistance from a reliable technical support group with years of background providing telephone-based support and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center perception as a key driver of business efficiency, and Progent's target is to solve rather than simply track IT issues.
Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and education in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for popular Microsoft applications including CRM, MS Office Project, MS Word, and Microsoft Office Excel. To learn more about Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac professionals can support the imaginative components of Macintosh computing by delivering phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio/video or establishing an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Savannah Georgia remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your IT support is proactive and automated. By detecting potential trouble spots before they cause network outages, remote monitoring can minimize inconvenient and costly network failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks based on multiple operating systems.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia