For small companies located in Savannah Georgia, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's remote technical support engineers represent excellent leverage due to the fact that they are equipped with the real-world background and the advanced technology to solve the majority of information system problems quickly. Efficient support lowers immediate expenses since solutions require a smaller number of chargeable minutes. Remote help also avoids the cost of sending a consultant to your site. Your company saves even more with indirect costs by reducing or eliminating network downtime and associated costs resulting from business disruption, upset clients, idle employees, and distracted management.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are billed only for the support that you receive. Unlike typical online support organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions manage to end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently translates into your company conserving money.
Progent's Online Technical Support Technologies
Over the years, Progent has refined an array of optimized technologies and field-proven methodologies which permit the highest degree of efficiency for remote engineering help and repair for small company computer systems. Progent offers secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access allows the staff of Progent's remote service group to connect to your company's environment remotely without violating corporate security.
Progent's highly evolved customer support reporting application includes detailed histories describing all support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of assistance provided to every Progent client by any consultant. This history of problems and repairs is organized as a readily exploitable proprietary database that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit fast response from vendors' internal product engineers so Progent's remote service experts are able to find optimal solutions quickly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Savannah Georgia or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's remote support professionals possess certified skills in a comprehensive array of technologies. This breadth of technical skills permits Progent's engineers to address virtually any crisis that may take place in a small company information system. Credentials held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To support companies with multi-platform networks, Progent also provides the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based technical support services provided by Progent to clients in Savannah include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a wide array of information technology such as system architecture, email systems, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and easy management, and transitioning from older applications to the latest Windows or Linux-based solutions. Progent's group-based approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and validates a person's networking skills at the expert level. CCIEs can resolve the most complex problems surrounding network planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise enables them to solve even the most complex problems rapidly. In typical instances, less qualified service providers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can receive urgent support for serious network infrastructure problems that are crippling business efficiency but are not within the experience of your regular IT service personnel. Progent's Cisco CCIE consultants can communicate with your network using the latest remote troubleshooting technology to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading selection of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service engineers offer computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of online PC desktop support including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.
CISM and CISSP Premier System Security Professionals
Progent's accredited CISSP and ISSAP security engineers can provide a range of security solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up rapidly following a serious penetration. Security solutions available from Progent cover in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; integrating firewalls; establishing secure mechanisms for remote and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the skills of world-class online consulting professionals for contract projects that small companies frequently need. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows clients to complete critical projects economically and on time. Progent's special remote consulting services include:
How Your Savannah Georgia Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk support alternatives for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are intended for small companies who lack the resources to create an in-house Call Center but who need quick communication with an efficient Help Desk with professional telephone assistance as well as the available expertise to escalate the most challenging problems to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in establishing an effective new Call Center or enhancing your existing organization, evaluating or modifying Help Desk software to handle the particular requirements of your corporation, or adding temporary online staff to work with your internal Call Center team to handle demanding situations such as software transitions, mass updates, or rolling out new applications.
Progent's Help Desk team of seasoned information technology experts gives your computer users in Savannah Georgia immediate access to a large support group with substantial experience offering telephone-based support and remote repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial driver of company success, and Progent's intent is to resolve instead of simply report network issues.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply remote advanced engineering support and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and training for Microsoft business applications such as CRM, Microsoft Office Project, Word, and Microsoft Excel. To find out more on Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can promote the artistic components of Apple Mac systems by delivering phone-based help services and education in graphics, sound, and video. Progent's support professionals can provide help in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post production studio.
Online Network Monitoring Support
Progent can provide companies in Savannah Georgia online network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they expand into crashes, automated monitoring can ward off stressful and expensive service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate a combination of platforms.
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia