For small businesses in Savannah Georgia, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer exceptional value because they have the practical background and the advanced technology to solve the majority of information system problems quickly. This reduces direct expenses since service calls require fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization benefits even more in indirect costs by reducing or eliminating system outages and associated losses due to business disruption, upset clients, idle workers, and distracted executives.
Progent's billing model for remote support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you actually get. Unlike typical online service companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple model for billing prevent situations where fast repairs somehow turn into substantial tabs. Progent's penchant for handling technical issues quickly translates into your company spending less money.
Progent's Online Support Technologies
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested methodologies which promote the highest level of efficiency for online technical support and repair for small company information systems. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity allows the experts of Progent's remote service group to connect to your system without breaching corporate security.
Progent's advanced technical support reporting system keeps thorough records of the support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of services delivered to each customer by every Progent consultant. This database of anomalies and responses is structured as a quickly searchable internal database that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft make available other massive technical support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote service experts can come up with the best solutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Savannah Georgia or to find out more about Progent's online support programs, contact Progent at
Phone-based Support Services Provided by Progent
Progent's phone-based consulting experts offer credentials in an extensive set of products and technologies. This wide range of technical skills permits Progent's engineers to handle almost any emergency that may take place in a small or midsize business information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To help customers with multi-OS networks, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support provided by Progent to clients in Savannah include:
Progent's UNIX/Linux consultants can provide emergency remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Progent in addition can deliver a broad array of online desktop consulting and support services including Windows 11 migration help and designing and deploying Microsoft 365 cloud environments for Windows workstations.
Progent's Help Desk sharing services allow your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or revamping your current one, selecting or enhancing Help Desk Call Center software products to meet the special demands of your corporation, or providing occasional online staff to work with your in-house Help Desk team to handle demanding scenarios like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your customers in Savannah Georgia quick communication with a large network service group with years of experience providing phone help and online troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk the reputation as a major driver of company efficiency, and Progent's policy is to fix and not simply track technical problems.
Progent's Apple Mac experts can promote the artistic components of Apple Mac computing by delivering remote consulting services and education in imaging, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio or video or putting together an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Savannah Georgia remote network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your IT maintenance is proactive rather than reactive. By uncovering looming issues before they grow into network outages, system monitoring can avoid stressful and costly service failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support multiple platforms.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
City | Address | Phone | Link |
Augusta-Richmond County | 901 Greene St Augusta, GA 30901 United States |
(706) 760-7377 | Augusta-Richmond County Network Support Services |
Savannah | 2 East Bryan Street, 4th Floor Savannah, GA 31401 United States |
(912) 446-1200 | Savannah Network Support Services |