Fast Remote Troubleshooting for Savannah Georgia Information Networks
For companies located in Savannah Georgia, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.
Progent's remote support experts offer excellent leverage because they possess the practical background and are equipped with the advanced tools required to resolve the majority of network issues quickly. This lowers immediate expenses since service calls accumulate fewer billable minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves even more in incidental expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many online support firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions manage to turn into major bills. Progent's penchant for solving problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized tools and field-tested methodologies which promote the maximum degree of efficiency for online technical support and repair for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's online support team to interface to your system without breaching system security.
Progent's powerful technical support reporting system maintains comprehensive documentation describing the service that Progent's clients have received. Progent's team engineers have access to the specifics of all help provided to every Progent customer by any consultant. This database of trouble tickets and resolutions is stored as an easily retrievable support database that permits Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast response from manufacturers' internal support staff so Progent's remote consulting specialists are able to determine the best resolutions in the least time.
Remote technical support services provided by Progent to businesses in Savannah Georgia include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals offer computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to help you business to install, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade support services as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and validates a consultant's technical knowledge at the master level. CCIEs know how to handle the most difficult challenges occurring in network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS network administration utilities and developing alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional value because their depth of experience allows them to solve problems quickly. In typical cases, less qualified service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your network via state-of-the-art remote troubleshooting technology to perform fast, secure, and affordable analysis and remediation.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of networking products by offering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to clean up rapidly after a damaging penetration. Security services offered by Progent include: thorough data security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a broad range of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's group-based approach to resolving technical issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Savannah Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Call Center or enhancing your established one, selecting or customizing Call Center software products to handle the unique demands of your corporation, or adding occasional phone support personnel to supplement your internal Call Center resources to deal with high-demand situations such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center team of veteran information technology consultants offers your computer users in Savannah Georgia immediate communication with an efficient technical support resource with substantial background delivering phone consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a major contributor to business success, and Progent's aim is to solve rather than just annotate technical problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth engineering expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, custom development, and education services, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Savannah Georgia online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so your computer support is proactive rather than reactive. By uncovering looming trouble spots before they grow into downtime, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support multiple OS platforms.
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Savannah Georgia, Progent's phone-based network support engineers are ready to deliver expert and affordable IT help whenever your business requires it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Savannah organization works with a regular independent consultant or maintains an in-house organization that know how to handle common network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote extension of your local resources for situations when your usual service personnel either don't have the time or the experience to solve sudden system crises or especially complicated integration problems.
Features of Progent's Online Network Support for Savannah Georgia
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services offer offices in Savannah Georgia the greatest leverage for your IT investment. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's experts can deliver your business enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a large internal IT organization. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Savannah Georgia and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support tools, service information, and on-going education.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a per-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for online support and asks for no ongoing subscription fee for services delivered during regular working hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers help from on-staff specialists with skill in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's core consulting services consist of system integration, Microsoft Exchange expertise, network security design, and Help Desk sharing services. Progent's Experts group offers world-class consulting expertise in critical business applications. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Project Management and Software Development
Apple Macintosh Help
Amazon MWS Programming and Debugging
By providing a full service one-stop resource for network generalists and specialists, Progent is able to tailor timely, inexpensive, and thorough IT solutions that meet the specific needs of your business.
- State of the Art Remote Access Software
Secure remote connectivity allows Progent's support professionals to observe precisely what your users see. This makes it possible to produce fast fixes to issues that might otherwise demand a costly onsite service call. Cutting-edge online access software and expert technicians together allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for High System Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious offices whose clients need instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, fine tuned support tools, and understanding of corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent offers in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services provided during regular business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be forced to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or small support organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each staff member to every customer. The discipline of documenting and organizing support records allows more effective service and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.