Fast and Affordable Remote Troubleshooting for Savannah Georgia Networks
For businesses located in Savannah Georgia, Progent offers online support for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's online support engineers provide excellent value because they possess the practical experience and are equipped with the sophisticated tools required to solve most network problems rapidly. Efficient support lowers direct costs since service calls use up fewer billable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is especially important for organizations that depend on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike typical remote service companies, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and simple model for billing avoid scenarios where speedy. minor repairs somehow turn into large bills. Progent's skill at handling problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized technologies and field-tested processes that ensure the maximum degree of effectiveness for remote technical support and repair for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to communicate with your company's network remotely without compromising network security.
Progent's proven technical support database system includes comprehensive records describing all support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of assistance rendered to each Progent customer by any engineer. This archive of problems and responses is structured as a conveniently accessible internal knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from vendors' internal support staff with the result that Progent's remote service specialists can find the most efficient resolutions quickly.
Online support services offered by Progent to companies in Savannah Georgia include:
Authorized Windows Experts
Progent's Microsoft-certified online support professionals can provide network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to assist your company to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 integration help plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and validates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most stubborn challenges surrounding network infrastructure design, deployment, maintenance, security, and repair. CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad expertise permits them to resolve problems quickly. In typical cases, less seasoned service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment via state-of-the-art on-line troubleshooting technology in order to perform efficient, secure, and economical diagnosis and repair.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's industry-leading selection of connectivity devices by delivering consulting services that include:
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions to strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your company to recover quickly following a damaging penetration. Security support services available from Progent include: thorough data security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; installing firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your messaging system from spam and DHA attacks; and establishing 24x7 network monitoring.
Progent offers advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a broad array of information technologies such as system infrastructure, email systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to MS Windows or Linux environments. Progent's team-oriented approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight line of network management outsourcing services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Savannah Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center team of veteran information technology professionals provides your workers in Savannah Georgia immediate communication with a large support group with substantial background providing phone support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a key contributor to company productivity, and Progent's policy is to fix rather than simply record IT problems.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group offers remote professional consulting expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Savannah Georgia online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so your computer support is proactive rather than reactive. By detecting potential problems before they result in downtime, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks powered by multiple platforms.
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Savannah Georgia, Progent's online network support specialists can provide professional and cost-effective IT support whenever your company needs it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair IT problems quickly while avoiding the expense and lost time associated with on-premises support visits.
Even if your Savannah business has a local freelance consultant or maintains an in-house IT staff that know how to handle typical computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or especially complicated integration projects.
Features of Progent's Online Network Support for Savannah Georgia
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services give companies in Savannah Georgia the greatest leverage for your support investment. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk services and network management, Progent's experts can deliver your office enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Savannah Georgia and is also ideal for networks in geographic regions that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Reduce Costs
Progent offers online support on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum charge for online service and requires no periodic retainer for services provided during normal working hours. This saves you from facing big invoices for routine fixes.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco offers access to authorized professionals who have experience in designing, deploying, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core support offerings consist of technology integration, Microsoft Exchange Server expertise, system security planning, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting expertise for critical application areas. Support offered by the Application Experts staff covers:
Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management Support and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive IT solutions that meet the special requirements of your business.
- Advanced Remote Access Tools
Protected remote access permits Progent's support experts to see exactly what your users see. This makes it easier to produce quick solutions to issues that might otherwise require an expensive personal service call. Sophisticated online connectivity tools and experienced engineers together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Service for Maximum Network Uptime
For organizations with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose clients require instant access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned remote support software, and understanding of corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the front lines of IT service, executing a broad variety of IT projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only world-class IT help, but also a support engineer with field-tested methods for using technical knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits by the minute. Consequently, you owe only for received support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during regular working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be forced to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by every consultant to every client. The practice of detailing and archiving service records allows more efficient support and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock network tracking services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from painful and expensive availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.