Fast Remote Troubleshooting for Savannah Georgia Information Networks
Immediate Remote Consulting for Savannah NetworksFor companies located in Savannah Georgia, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer excellent leverage because they possess the practical background and are equipped with the advanced tools required to resolve the majority of network issues quickly. This lowers immediate expenses since service calls accumulate fewer billable minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves even more in incidental expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many online support firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions manage to turn into major bills. Progent's penchant for solving problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized tools and field-tested methodologies which promote the maximum degree of efficiency for online technical support and repair for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's online support team to interface to your system without breaching system security.

Progent's powerful technical support reporting system maintains comprehensive documentation describing the service that Progent's clients have received. Progent's team engineers have access to the specifics of all help provided to every Progent customer by any consultant. This database of trouble tickets and resolutions is stored as an easily retrievable support database that permits Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast response from manufacturers' internal support staff so Progent's remote consulting specialists are able to determine the best resolutions in the least time.

Remote technical support services provided by Progent to businesses in Savannah Georgia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Help Desk programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Call Center consulting support can support you in creating an effective new Call Center or enhancing your established one, selecting or customizing Call Center software products to handle the unique demands of your corporation, or adding occasional phone support personnel to supplement your internal Call Center resources to deal with high-demand situations such as software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran information technology consultants offers your computer users in Savannah Georgia immediate communication with an efficient technical support resource with substantial background delivering phone consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a major contributor to business success, and Progent's aim is to solve rather than just annotate technical problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth engineering expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, custom development, and education services, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Savannah Georgia online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so your computer support is proactive rather than reactive. By uncovering looming trouble spots before they grow into downtime, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support multiple OS platforms.
How Your Savannah Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Savannah Georgia, Progent's phone-based network support engineers are ready to deliver expert and affordable IT help whenever your business requires it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Savannah organization works with a regular independent consultant or maintains an in-house organization that know how to handle common network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote extension of your local resources for situations when your usual service personnel either don't have the time or the experience to solve sudden system crises or especially complicated integration problems.

Features of Progent's Online Network Support for Savannah Georgia
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services offer offices in Savannah Georgia the greatest leverage for your IT investment. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's experts can deliver your business enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a large internal IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, fine tuned support tools, and understanding of corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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    The Help Desk support model adopted by Progent's Technical Response Center offers small and midsize companies an effective alternative to reliance on freelance service individuals by offering broad expertise shared by multiple support teams, optional round-the-clock access to urgent assistance, fast escalation to appropriate engineers for solving the most intractable issues, service consistency and dependability, prompt follow-up overseen by seasoned IT service administrators, a selection of easy-to-use ways for initiating service jobs, plus a high level of progress transparency made possible by ticket updates and available through a web portal.

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    Microsoft allows you to create transparent hybrid ecosystems that combine Office 365 and local Exchange deployments. This permits you to have some Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist your organization with any facet of designing, integrating and debugging your hybrid Exchange network. Progent's Exchange specialists can deliver as-needed expertise to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is carried out on time and on budget.

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    With virtual servers, companies are able to operate multiple virtual servers on one physical server. Virtual server technology allows companies to gain all the advantages of server isolation, while avoiding the expense that goes with purchasing additional server hardware. Virtual servers are the enabling technology behind private clouds, which offer major benefits including reducing the costs of hardware, facilities, and administration while enhancing data security, system reliability, and recoverability. Other important server management options are network monitoring software, Microsoft WSUS, and remote server management hardware. Progent's professional server management experts can assist you with all areas of server virtualization and management to allow your business to contain expenses and save time.

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    Progentís data center IT services are designed for companies with hardware housed at Internet Data Centers or data center colo hosting sites and requiring on-demand in-person service at the colo site as well as remote support from Microsoft and Cisco Certified experts. Progent provides a full array of data center and data center and co-location support services including system architecture evaluation, Windows and Linux server installation and support, tech support for server and telecommunications networking, design and installation of fault tolerant systems, architecting and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and creating fault tolerant server cluster systems.

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    If you are a network consultant with technical support experience, joining Progent and helping Progent's customers will enhance your abilities through collaboration with Progent's team of motivated, world-class consultants. Progent's focus on providing network expertise and computer help to small companies will offer you the opportunity to work in depth with business leaders and contribute significantly to the growth of dynamic organizations. Also, Progent's virtual office network provides the most advanced tools for remote support and wireless access to allow you to come up with fast solutions when you take on mission-critical problems.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.

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    Progent can deliver a wide array of affordable consulting and support services to help your business to install, configure, troubleshoot, and administer workstations and laptops based on Windows, macOS and OS X, or various editions of Linux. Progent can offer onsite or remote technical support for single computers or laptops or work with you to design and implement a company-wide migration to new or revised operating system platforms and applications. Progent can also provide consultants and technicians to help you to prepare for and complete a site relocation or consolidation organized to cause the least possible disruption of your productivity.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering with replication to deliver fast, zero RPO disaster recovery (DR) between sites that are as far as 300km away from one another. Progent's roster of veteran network experts can help you to plan, configure, administer, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that meets your functional needs and IT budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster solution by delivering guidance with tasks such as assigning disk pools and shelf IDs, determining aggregate layout, setting up volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster DR system to show compliance with information assurance standards and government requirements.

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    Progent can help you in all facets of your upgrade to Exchange 2016 such as designing HA architecture for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent can provide small companies with an information management expert who can act as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you integrate sensible IT products to enhance business operations so they align better with your business goals. Your business can create and install a well conceived IT strategy without absorbing the cost of a full-time senior IT executive.

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    Microsoft CRM helps mid-market businesses nurture positive client interactions. Integrated Sales and Customer Service components enable in-house staff to share information to help improve selling success and deliver steady, effective customer service. Progent can configure the most sensible network infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM consultant who can help you integrate Microsoft Dynamics CRM with your sales or customer support databases.

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