Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were at one time one of the most popular products for achieving anytime-anywhere access to email, scheduling, web applications, and other critical business information. Progent offers Schaumburg, Illinois companies support from BlackBerry-premier consultants who can help companies to maintain existing BlackBerry environments or transition efficiently to a more popular smartphone platform.

As the complexity of small business networks has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for companies of any size, successful deployment and support of RIM BlackBerry solutions has grown increasingly challenging. To handle issues like security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small organizations frequently resort to outside support firms who offer expertise in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can help small organizations to design, manage, and troubleshoot BlackBerry-based solutions economically and effectively, dispensing with the requirement for an internal BlackBerry solutions specialist and reducing the expense and hassle of maintaining wireless workers. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This breadth of knowledge, coupled with Progent's proven remote support capabilities, provides small businesses an economical alternative for integrating RIM BlackBerry products productively into their IT network.

Progent's experts can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration tools to enable you to monitor and control BlackBerry devices throughout your business, define security policies that make sense for your business, develop custom mobile applications, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be recovered quickly and thoroughly.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services


Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry smartphones, offering a centralized platform for handling critical jobs like device deployment, upgrades, and retirement and also providing a strong foundation for data protection and high availability. BlackBerry BES Server delivers seamless communication between Exchange, Groupwise, or Domino messaging servers and BlackBerry smartphones and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Configuration Support

BlackBerry Enterprise Server provides a wealth of security options starting with automatic data encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent flexibility in selecting levels of protection to meet the specific requirements of your mobile environment. Progent's BlackBerry authorized engineers can help you to select advanced security features and enable them remotely. Samples of these wirelessly selectable security settings include:

  • Disable a BlackBerry device
  • Wipe information from a lost BlackBerry device
  • Lock out Bluetooth
  • Enable built-in defenses against malware

BlackBerry BES Server also offers flexibility in selecting how to prevent BlackBerry users from loading or running unsafe or prohibited programs. Progent can help you to select blocking processes like:

  • Specify precisely which programs are allowed on the device
  • Prevent external software from allocating persistent memory on the BlackBerry device
  • Select what functions third-party applications can use on the BlackBerry device
  • Restrict the types of access external software running on the device can initialize
  • Block all third-party software from being loaded or executed on the BlackBerry smartphone

Expert RIM BlackBerry Consulting and Technical Support Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are available remotely to deliver expert assistance to companies in the Schaumburg area or anywhere in Illinois. Progent's seasoned online technical support team has helped businesses solve computer issues and reduce support expenses in every state in the U.S. and established a substantial following of loyal customers. (See Progent's customer testimonials.)

Progent can provide online help for a broad array of issues associated with BlackBerry products such as synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Important RIM BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to carry out basic technical operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, editing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's certified service professionals can also assist your business to resolve a broad array of problems concerning synchronization, handset detection, messaging consistency, web access, wireless connections, IM, workstation software installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote support for small office networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless technical support costs low and, by dealing with issues promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including resolving enterprise activation issues, registering and deleting BlackBerry smartphone users, activating passwords, implementing wireless software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry engineers can also help you to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help you to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant has expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry include business and technology needs analysis, solution architecture, roll-out strategy and execution, performance optimization, design of a high-availability environment, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to create a wireless system that meets your information technology budget and supports your business plans. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to support a BlackBerry Enterprise Server, help you to decide which administration approach and equipment meet your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software versions, server hardware and mass storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can assist your company to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security specialists to run network-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry environment.

Call or Email Progent to Get Help from a BlackBerry-Certified Expert
To contact Progent about technical support for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.



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  • SQL 2008 Reporting Services Professionals MS SQL 2008 Computer Consultant
  • Schaumburg-Bensenville, Illinois, US BlackBerry BES Server Consulting Company
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    Applications Consultant Oracle 10g

    Progent offers affordable remote access to an authorized Oracle DBA expert or an Oracle software developer. Progent offers comprehensive database administration services for any version of Oracle including 10g and 11g and can also assist you to plan, build, enhance, or fix Oracle applications based on SQL and PL/SQL. Progent also offers support for Data Guard and Streams replication tools and Oracle Database Resource Manage.

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    Progent's Symantec experts can assist you to support legacy Symantec firewall and Symantec VPN appliances including the Raptor and VelociRaptor line or show you how to migrate to newer firewall technology. Progent can also help you design and implement a complete security plan that can incorporate firewall and VPN appliances and utilities, outsourced security and network protection services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the expertise to be your single source for continuing network help, administration, education, and security consulting.

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    Progent offers cost-effective online support for all editions of Office Access including Access desktop and Access Web App and can provide expert support for application development, database conversion, performance optimization, BI reporting, and troubleshooting. Progent also can provide custom webinar classes for Office Access development and database administration.

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    Progent's expertise delivering Microsoft .NET services and SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer platforms make it possible to create specialized mission-critical programs and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can help you design reports that let you analyze your business more effectively, transforming raw data into useful understanding of your company and customers.

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    Microsoft allows you to create transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange deployments. This allows you to have specific Exchange mailboxes hosted at your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist your organization with any facet of planning, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is completed on time and within budget.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, optimizing and fixing Microsoft SCOM solutions and can provide companies of any size advanced online or on-premises consulting services for SCOM 2012. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs according to best practices for tracking network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or on-premises technical support to help you to remediate critical issues detected by System Center 2012 Operations Manager.

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    If your business runs a Sun Solaris environment or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your entire organization in a wide range of security areas such as security management practices, security architecture and models, access management systems and techniques, software development security, business processes security, hardware security, communications, network and Internet security, and business continuity preparedness. CISM and ISSAP stipulate the basic competencies and worldwide standards of performance that information security managers are expected to possess. These accreditations give IT management the confidence that consultants who have achieved their CISM, CISSP or ISSAP qualification have demonstrated the experience and knowledge to deliver world-class security management and consulting help.

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    Progent offers small and medium-size organizations overflow or fully outsourced Help Desk services for a remote workforce.

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    24/7/365 Services Documentation Support Services

    Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every staff member to each customer. The discipline of documenting and organizing support records results in more efficient support and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer economical remote and on-premises consulting expertise, software development, and technical support services for organizations of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist customers plan and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud-based resources into a seamless information management solution.

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    Progent's virtual classroom webinars provide small businesses the affordability, simplicity, and flexibility of web-based learning and the effective training techniques of experienced teachers who use the latest collaboration software to simulate live, interactive classes. Progent offers webinar education for key desktop software including elements of Microsoft Office such as Microsoft Excel, Word, Access, and Visio: Microsoft Dynamics business accounting and analytics software such as Microsoft Dynamics GP (Great Plains); as well as additional top desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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  • Information Technology Consulting Forefront TMG 2010
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    Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Microsoft Internet Security and Acceleration Server 2006 and offers a centrally managed Internet gateway that delivers a one-server solution for a variety of security features including an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, application proxy, Virtual Private Network control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway includes advanced web security reporting capabilities, allows custom reporting powered by Microsoft SQL Server, works with Active Directory to simplify policy enforcement, and can be deployed as a virtual server to cut expenses and enhance availability. Progent's Microsoft consultants can help you to plan and execute pilot and production deployments; interface Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent's consultants can also help your organization to migrate smoothly to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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  • Consultant UNIX
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    Progent's Sun Solaris family support services offer small businesses and software developers support for managing and supporting Solaris environments that run with Microsoft-based networks. Progent can give your organization contact with Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with an easy one-stop consulting firm to show you how to create and manage a secure and reliable mixed-platform network and communications environment that supports Solaris and Microsoft interoperability by integrating MS Windows with major variants of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces little competition. Small companies who utilize familiar independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, secure, and productive.

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