Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless PDAs were at one time one of the most popular products for achieving anytime-anywhere access to email, scheduling, web applications, and other critical business information. Progent offers Schaumburg, Illinois companies support from BlackBerry-premier consultants who can help companies to maintain existing BlackBerry environments or transition efficiently to a more popular smartphone platform.
As the complexity of small business networks has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for companies of any size, successful deployment and support of RIM BlackBerry solutions has grown increasingly challenging. To handle issues like security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small organizations frequently resort to outside support firms who offer expertise in BlackBerry integration and maintenance.
Progent can provide the services of BlackBerry-certified engineers who can help small organizations to design, manage, and troubleshoot BlackBerry-based solutions economically and effectively, dispensing with the requirement for an internal BlackBerry solutions specialist and reducing the expense and hassle of maintaining wireless workers. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This breadth of knowledge, coupled with Progent's proven remote support capabilities, provides small businesses an economical alternative for integrating RIM BlackBerry products productively into their IT network.
Progent's experts can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration tools to enable you to monitor and control BlackBerry devices throughout your business, define security policies that make sense for your business, develop custom mobile applications, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be recovered quickly and thoroughly.
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Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry smartphones, offering a centralized platform for handling critical jobs like device deployment, upgrades, and retirement and also providing a strong foundation for data protection and high availability. BlackBerry BES Server delivers seamless communication between Exchange, Groupwise, or Domino messaging servers and BlackBerry smartphones and supports over-the-air synchronization.
BlackBerry Enterprise Server provides a wealth of security options starting with automatic data encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent flexibility in selecting levels of protection to meet the specific requirements of your mobile environment. Progent's BlackBerry authorized engineers can help you to select advanced security features and enable them remotely. Samples of these wirelessly selectable security settings include:
- Disable a BlackBerry device
- Wipe information from a lost BlackBerry device
- Lock out Bluetooth
- Enable built-in defenses against malware
BlackBerry BES Server also offers flexibility in selecting how to prevent BlackBerry users from loading or running unsafe or prohibited programs. Progent can help you to select blocking processes like:
- Specify precisely which programs are allowed on the device
- Prevent external software from allocating persistent memory on the BlackBerry device
- Select what functions third-party applications can use on the BlackBerry device
- Restrict the types of access external software running on the device can initialize
- Block all third-party software from being loaded or executed on the BlackBerry smartphone
Expert RIM BlackBerry Consulting and Technical Support Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are available remotely to deliver expert assistance to companies in the Schaumburg area or anywhere in Illinois. Progent's seasoned online technical support team has helped businesses solve computer issues and reduce support expenses in every state in the U.S. and established a substantial following of loyal customers. (See Progent's customer testimonials.)
Progent can provide online help for a broad array of issues associated with BlackBerry products such as synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Important RIM BlackBerry certifications awarded to Progent's consulting experts include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out basic technical operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, editing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's certified service professionals can also assist your business to resolve a broad array of problems concerning synchronization, handset detection, messaging consistency, web access, wireless connections, IM, workstation software installation, and BlackBerry Desktop Redirector.
As a top innovator in providing countrywide remote support for small office networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless technical support costs low and, by dealing with issues promptly, maximizes the productivity of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including resolving enterprise activation issues, registering and deleting BlackBerry smartphone users, activating passwords, implementing wireless software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.
Progent's BlackBerry engineers can also help you to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help you to define and install appropriate security configurations.
Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant has expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps, and generate management reports based on SNMP results.
Progent's BlackBerry engineer can support your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry include business and technology needs analysis, solution architecture, roll-out strategy and execution, performance optimization, design of a high-availability environment, data backup and disaster recovery planning, and security design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to create a wireless system that meets your information technology budget and supports your business plans. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to support a BlackBerry Enterprise Server, help you to decide which administration approach and equipment meet your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software versions, server hardware and mass storage, network architecture, and application set up.
To maximize system security, Progent's BlackBerry-certified expert can assist your company to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security specialists to run network-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry environment.
Call or Email Progent to Get Help from a BlackBerry-Certified Expert
To contact Progent about technical support for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.