Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile smartphones were once among the most successful products for maintaining mobile access to messaging, scheduling, web programs, and other critical business data. Progent can provide Schaumburg, Illinois companies the expertise of BlackBerry-premier professionals who can assist businesses to maintain existing BlackBerry environments or migrate smoothly to a modern mobile solution.
As the sophistication of small company networks has increased, and as the demand for world-class protection, reliability, and disaster recovery has become the standard for companies of all sizes, effective deployment and maintenance of RIM BlackBerry solutions has become more challenging. To deal with areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and corporate databases, small businesses often turn to outside consulting professionals who specialize in RIM BlackBerry installation and maintenance.
Progent can provide the expertise of BlackBerry-certified engineers who can assist small businesses to plan, manage, and repair BlackBerry solutions affordably and efficiently, doing away with the need for an internal BlackBerry technology expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, coupled with Progent's efficient remote support capabilities, provides small businesses an affordable solution for integrating BlackBerry technology seamlessly into their IT system.
Progent's engineers can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange setup so that your data and email systems operate efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft technology, configure streamlined management utilities to help you track and support BlackBerry devices throughout your business, define security policies that make sense for your business, develop custom mobile applications, and ensure that your network architecture is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your regular backup processes so that it can be recovered quickly and safely.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Consulting Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for managing large collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated software allows Microsoft Exchange Server, Domino, or Groupwise users to send and receive emails that are encrypted during wireless transit to provide optimum security. BlackBerry BES Server also streamlines a broad selection of key management jobs ranging from smartphone configuration and updates to mobile security and high availability.
Progent's BlackBerry-premier engineers can show you how to utilize BlackBerry BES Server to do basic tasks like:
- Deploy and manage applications
- Plan smartphone, application, and IT policy updates
- Update BlackBerry device software wirelessly
- Manage user settings with BlackBerry's vast library of IT policies
Progent's BlackBerry-premier engineers can also help your company to use BES Server to perform important procedures not available with the less advanced BES Server Express. These tasks include:
- Install and manage BlackBerry's high-availability architecture based on VMware
- Deploy BlackBerry devices wirelessly
- Set custom management roles
- Monitor and report on the health of your BlackBerry system
Professional BlackBerry Technical Support Services Available Remotely from Progent
Progent's certified RIM BlackBerry support specialists are accessible remotely to provide prompt assistance to companies in the Schaumburg region or throughout Illinois. Progent's experienced remote technical support team has helped businesses resolve network issues and cut IT service expenses in each state in the country and built a substantial base of satisfied clients. (Refer to Progent's client testimonials.)
Progent can provide remote assistance for a broad array of issues related to RIM BlackBerry products including synchronization, integration with Exchange Server, managing BlackBerry Enterprise Server (BES), and improving mobile security. Important RIM BlackBerry certifications awarded to Progent's support experts include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to perform common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned experts can in addition assist you to troubleshoot a broad array of problems associated with synchronization, handset recognition, email reconciliation, web browsing, wireless connections, Instant Messaging, PC application installation, and Desktop Redirector.
As a leader in delivering countrywide online technical assistance for small company IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry technical support expenses low and, by dealing with issues promptly, optimizes the output of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can show you how to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks including troubleshooting enterprise activation issues, adding and deleting BlackBerry device users, setting activation passwords, implementing wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.
Progent's BlackBerry consultants can also assist you to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and assist you to define and implement sensible security configurations.
Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry-certified consultant has support skills in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and IM, implement access control lists, control Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP data.
Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, test, repair, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network requirements analysis, system architecture, installation strategy and execution, performance tuning, design of a high-availability architecture, information backup and business recovery consulting, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational goals and to create a wireless system that fits within your information technology budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which administration approach and physical components match your requirements, and evaluate your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about options for software editions, processors and mass storage, network design, and application set up.
To optimize network protection, Progent's BlackBerry-certified expert can assist you to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security specialists to run company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry environment.
Contact Progent for Assistance from a BlackBerry-Qualified Consultant
In order to get in touch with Progent about consulting assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.