Immediate Remote Technical Support for Schaumburg Illinois Computer Systems
For businesses in Schaumburg Illinois, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's remote support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company benefits even more in incidental costs by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable for organizations that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing model for remote help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you owe only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from scenarios where speedy. minor fixes somehow turn into large tabs. Progent's skill at disposing of problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized technologies and field-proven processes that promote the highest degree of effectiveness for online help and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to link to your company's computer system without violating system security.
Progent's advanced customer support database system keeps extensive records for all service that Progent's customers have been provided. Progent's staff service personnel have access to the history of assistance rendered to every Progent client by any Progent consultant. This database of anomalies and repairs is stored as a conveniently searchable support database that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from vendors' internal support staff so Progent's remote consulting experts are able to come up with the most efficient resolutions quickly.
Remote technical support services offered by Progent to companies in Schaumburg Illinois include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service experts offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop services to help you company to install, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most stubborn problems occurring in network infrastructure design, deployment, management, compliance, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or locating software updates. CCIEs are an exceptional cost-effectiveness because their broad expertise permits them to solve problems quickly. In many instances, less experienced consultants can struggle for hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system via sophisticated remote troubleshooting technology to perform quick, safe, and economical analysis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity appliances. Cisco infrastructure consulting provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Aironet Access Points engineering expertise, Cisco WiFi controllers consulting, Cisco VPN Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants offer a range of system protection solutions that can bolster the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to clean up quickly after a damaging penetration. Security consulting services available from Progent cover thorough network security and compliance analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; installing firewalls; building secure techniques for remote and mobile access; guarding your email system from spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help businesses of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to cover a broad spectrum of computer technologies including system architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Major Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing charges for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Schaumburg Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center service options for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting expertise can support you in creating an effective new Call Center or enhancing your existing organization, evaluating or enhancing Help Desk Call Center software products to handle the special demands of your business, or adding temporary online staff to supplement your internal Help Desk Call Center group during demanding events like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your clients in Schaumburg Illinois rapid contact with a dependable network service group with substantial background delivering phone help and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a crucial driver of company success, and Progent's intent is to fix and not merely record network issues.
- Applications Support: Education, Development, and Integration
Progent's Applications Consulting Team provides online and in-depth engineering support and training in key application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Schaumburg Illinois remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your IT support is proactive rather than reactive. By uncovering potential problems before they cause network outages, proactive monitoring can ward off stressful and costly information system breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a combination of operating systems.
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Schaumburg Illinois, Progent's online computer support specialists are ready to provide professional and affordable IT help the moment your business requires it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to solve IT problems quickly while avoiding the cost and lost productivity associated with on-site service visits.
Even if your Schaumburg organization deals with a local freelance consultant or maintains an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to fix sudden network crises or particularly tough integration problems.
Details of Progent's Remote Network Support for Schaumburg Illinois
Progent's phone support, Internet-based repair, system security consulting, and system administration services give companies in Schaumburg Illinois unparalleled leverage for your IT investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk services and network administration, Progent's experts can deliver your company world class network support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Schaumburg Illinois and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support utilities, technical information, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers online help on a by-the-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for online help and imposes no periodic subscription fee for services provided during normal working hours. This keeps you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists who have skill in planning, deploying, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, Microsoft Exchange consulting, system security planning, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting support for specific application areas. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Training
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Application Programming
MySQL Database Administration and Application Design
Apple Mac Consulting
Amazon MWS Programming and Debugging
By offering a full service one-stop resource for IT generalists and specialists, Progent can deliver fast, cost-effective, and thorough IT solutions that fit the unique needs of your company.
- Advanced Remote Access Software
Secure online connectivity permits Progent's service experts to observe precisely what your users see. This makes it possible to produce quick fixes to problems that could otherwise demand an expensive personal service call. Sophisticated online access tools and experienced technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for High System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-conscious businesses whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT background, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, in the trenches of network service, executing a broad variety of technical projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Companies who work with familiar independent consultants or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.