Fast Online Troubleshooting for Schaumburg Illinois Computer Systems
For organizations located in Schaumburg Illinois, Progent provides remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting issues.
Progent's online technical support experts offer exceptional leverage because they have the real-world background and have access to the advanced tools needed to resolve the majority of information system issues quickly. This lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with incidental costs by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting experience is especially helpful for organizations that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical remote support companies, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from situations where fast fixes somehow turn into large tabs. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and field-tested processes that allow the highest degree of efficiency for online technical support and repair for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to connect to your environment remotely without compromising corporate security.
Progent's powerful technical support database application includes comprehensive records describing all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of support provided to each customer by every consultant. This history of trouble tickets and resolutions is organized as a readily accessible proprietary database that allows Progent's online technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft make available additional vast technical support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts can come up with the best solutions promptly.
Online support services available from Progent to clients in Schaumburg Illinois include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support experts offer computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop consulting and support services to assist your business to install, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and validates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can handle the most stubborn challenges surrounding network design, deployment, maintenance, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and developing workarounds or locating program updates. CCIEs offer exceptional cost-effectiveness because their broad experience permits them to find solutions for problems quickly. In common cases, less qualified consultants can wrestle for hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your network using advanced on-line troubleshooting technology to perform quick, safe, and affordable diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading family of networking devices. Cisco networking expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet APs deployment support, Cisco wireless controllers consulting, Cisco VPN and Security Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can improve the safety of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help you to recover quickly following a serious penetration. Security services available from Progent cover in depth information security assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; establishing safe architectures for off-site and mobile access; securing your email system from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize on-premises IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to address a wide spectrum of information technologies such as network architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older applications to Windows or Linux-powered solutions. Progent's group-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Major Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's top corporations. The ProSight portfolio of outsourced network management services covers all critical areas of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Schaumburg Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or improving your existing organization, evaluating or enhancing Help Desk software to address the particular needs of your corporation, or providing occasional online staff to reinforce your existing Help Desk Call Center group to handle unusually busy situations such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk staff of veteran network consultants provides your workers in Schaumburg Illinois immediate contact with a large support group with extensive background providing telephone-based help and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a solid driver of business productivity, and Progent's intent is to solve instead of just annotate technical problems.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Team offers phone-based professional engineering support and education in specific application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Schaumburg Illinois remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so your computer maintenance is proactive and automated. By detecting emerging issues before they grow into full-scale emergencies, system monitoring can avoid disruptive and expensive information system crises. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by a combination of OS platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Schaumburg Illinois, Progent's online computer support specialists can provide effective and affordable IT support whenever your business requires it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost time associated with on-premises support calls.
Even if your Schaumburg company works with a local independent support technician or maintains an in-house organization that can handle common computer problems, Progentís Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected network crises or especially challenging integration projects.
Details of Progent's Remote Computer Services for Schaumburg Illinois
Progent's online help, remote troubleshooting, system security expertise, and network administration services offer businesses in Schaumburg Illinois unparalleled leverage for your IT budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk services and network management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large internal IT staff. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Schaumburg Illinois and is also ideal for customers in more remote areas that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad selection of Microsoft support tools, service databases, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent offers remote help on a by-the-minute basis, so you are charged only for the services you receive. Progent asks for no minimum charge for phone service and asks for no monthly subscription fee for services delivered during regular working hours. This protects you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from authorized specialists who have experience in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's basic consulting services include technology integration, MS Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts Team offers world-class consulting support in specific application areas. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Training
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL DBA Services and Application Programming
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient centralized resource for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that address the special needs of your business.
- Advanced Online Access Software
Protected online connectivity permits Progent's service experts to observe precisely what your users see. This makes it possible to find fast solutions to issues that might otherwise demand a costly onsite visit. Sophisticated online connectivity tools and expert technicians together enable Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Support for Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for Maximum System Uptime
For companies with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained businesses whose clients need instant access to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical knowledge, refined support software, and familiarity with corporate IT enable offices to escape the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, at the front lines of IT service, performing a wide variety of technical tasks for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT help, but also a support engineer with proven approaches for applying computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. As a result, you owe just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent faces little competition. Businesses who work with familiar independent service providers or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.