Fast Online Help for Schaumburg Networks
Fast Online Consulting for Schaumburg NetworksFor companies in Schaumburg or anywhere in the state of Illinois, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging networking problems, plus the assistance of CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers offer exceptional value because they have the practical background and have access to the sophisticated tools necessary to solve the majority of network issues rapidly. This lowers direct expenses because solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves additionally with incidental costs by minimizing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting expertise is especially important for organizations that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged just for the services that you actually get. Unlike many online support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent scenarios where speedy. minor repairs manage to turn into substantial bills. Progent's skill at dealing with problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies that permit the highest level of efficiency for online engineering help and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to interface to your company's system remotely without breaching corporate security.

Progent's proven service reporting application maintains thorough records of the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of services provided to every Progent client by any Progent engineer. This archive of trouble tickets and fixes is structured as a readily retrievable internal knowledge base that enables Progent's online support engineers to share their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to arrive at optimal solutions in the least time.

Remote technical support services available from Progent to customers in Schaumburg and anywhere in the state of Illinois include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for organizations who don't have the resources to assemble and manage an in-house Help Desk but who need fast communication with an effective Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging problems to high-level engineers.

    Progent’s Virtual Call Center is intended for larger businesses and operates as a transparent addition to your current Call Center team. Progent's Virtual Call Center can operate as a an escalation resource for the toughest computer system problems, or be ready in overflow circumstances when your other service providers are swamped.

    Progent's Help Desk Call Center staff of experienced network consultants provides your customers in Schaumburg or anywhere in the state of Illinois fast access to an efficient network service group with extensive background offering phone help and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center perception as a crucial driver of business efficiency, and Progent's target is to resolve and not simply annotate network issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Team can supply remote advanced engineering support and education in key business application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, customization, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Schaumburg, or anywhere in the state of Illinois, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By detecting looming issues before they grow into crashes, system monitoring can head off inconvenient and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that support a variety of platforms.
How Your Schaumburg Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Schaumburg or anywhere in the state of Illinois, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support whenever your company has to have it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix IT problems quickly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Schaumburg business relies on a regular independent support technician or maintains a full time organization that know how to handle common network issues, Progent’s Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve sudden system emergencies or particularly complex integration projects.

Details of Progent's Remote Computer Support for Schaumburg
Progent's phone help, remote repair, network security expertise, and system administration services give businesses in Schaumburg or anywhere in the state of Illinois the greatest leverage for your IT investment. Whether you need one-time phone help and remote network repair or full-time Help Desk Call Center support and network administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical background, refined support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.