Fast Online Troubleshooting for Schaumburg Illinois Computer Systems
Fast Remote Consulting for Schaumburg SystemsFor organizations located in Schaumburg Illinois, Progent provides remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage because they have the real-world background and have access to the advanced tools needed to resolve the majority of information system issues quickly. This lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with incidental costs by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting experience is especially helpful for organizations that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical remote support companies, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from situations where fast fixes somehow turn into large tabs. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and field-tested processes that allow the highest degree of efficiency for online technical support and repair for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to connect to your environment remotely without compromising corporate security.

Progent's powerful technical support database application includes comprehensive records describing all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of support provided to each customer by every consultant. This history of trouble tickets and resolutions is organized as a readily accessible proprietary database that allows Progent's online technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft make available additional vast technical support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts can come up with the best solutions promptly.

Online support services available from Progent to clients in Schaumburg Illinois include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's top corporations. The ProSight portfolio of outsourced network management services covers all critical areas of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or improving your existing organization, evaluating or enhancing Help Desk software to address the particular needs of your corporation, or providing occasional online staff to reinforce your existing Help Desk Call Center group to handle unusually busy situations such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of veteran network consultants provides your workers in Schaumburg Illinois immediate contact with a large support group with extensive background providing telephone-based help and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a solid driver of business productivity, and Progent's intent is to solve instead of just annotate technical problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Team offers phone-based professional engineering support and education in specific application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Schaumburg Illinois remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so your computer maintenance is proactive and automated. By detecting emerging issues before they grow into full-scale emergencies, system monitoring can avoid disruptive and expensive information system crises. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by a combination of OS platforms.
How Your Schaumburg Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Schaumburg Illinois, Progent's online computer support specialists can provide effective and affordable IT support whenever your business requires it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Schaumburg company works with a local independent support technician or maintains an in-house organization that can handle common computer problems, Progentís Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected network crises or especially challenging integration projects.

Details of Progent's Remote Computer Services for Schaumburg Illinois
Progent's online help, remote troubleshooting, system security expertise, and network administration services offer businesses in Schaumburg Illinois unparalleled leverage for your IT budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk services and network management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical knowledge, refined support software, and familiarity with corporate IT enable offices to escape the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, at the front lines of IT service, performing a wide variety of technical tasks for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT help, but also a support engineer with proven approaches for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help per minute. As a result, you owe just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent faces little competition. Businesses who work with familiar independent service providers or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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    Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, enhancing and fixing System Center Operations Manager environments and offer companies of any size expert online or on-premises consulting services for SCOM 2012. Progent can assist your company to design an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs based on leading practices for tracking network fabric and Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or onsite troubleshooting to assist you to fix serious problems detected by System Center 2012 Operations Manager.

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    Cisco's Firepower NGFWs Firewalls provide a major performance improvement compared to Cisco's popular ASA 5500-X security appliances and include centralized control of modern cybersecurity features such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to plan and carry out a smooth upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's cloud-based services to create and centrally control IT environments that include local offices, data centers, private clouds and public clouds.

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    Nagios and MRTG are useful, free monitoring tools that run on Linux and can be used to monitor UNIX/Linux environments, MS Windows systems, or multi-OS systems in which the Linux OS and Windows run side by side. Nagios lets network support engineers to track network services such as POP3, HTTP, FTP, and NNTP. MRTG lets you track the traffic in and out of SNMP network appliances including processors, routers, and switches. Progent's network integration consultants can help you utilize both these utilities to tune and repair your network.

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    Our compensation structure is built on contribution, so similar to working as a freelance consultant, your income is entirely tied to your work effort. Certain of our consultants stress quality of life and elect to work at an easy pace, utilizing our flexible calendar to follow personal pursuits such as hiking, motorcycle racing, skiing, surfing, travel, or spending private time with relatives and acquaintances. Other consultants use the chance to make major bucks through hard work and extended hours. Progent completely encourages either end of the spectrum plus any point in the middle.

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    Progent's Microsoft Exchange Server Hosting Services provide an enterprise-class data center with backed-up electrical and environmental control systems, 24x7 staffed security and IT support center, and failover access to tier-1 Internet service companies. Hosted Exchange servers are configured as virtual machines for service continuity, smooth expandability, and fast restoration. Services include integration with your business network, connectivity with mobile computing devices, automated tracking of performance and network security, spam filtering, security update and service pack management, Help Desk Call Center services, per-day data backup, and comprehensive email administration support.

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    Progent's Intune consultants can help you to assess the business case for utilizing Microsoft Intune for configuring and managing your mobile devices including laptops, smartphones, and tablets based on Windows, iOS, and Google Android. Progent can help your company to configure security and compliance policies, set up pilot environments to confirm the benefits of Intune for your network, deploy Intune across your IT ecosystem, integrate Intune with SCCM for single-console change management, and maintain your Intune deployment.

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    Progent offers live online training for a range of client apps and operating systems including Microsoft Office Excel, Word, PowerPoint and Project plus Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote training provides the benefits of traditional physical classroom seminars, such as immediate interaction between clients and teachers, but eliminates the expenses of transportation and the hassle of attempting to accommodate the schedules of many workers. Available to single students or groups of all sizes, Progent's virtual training allows the teacher to conduct the class from a remote office and the students can be spread across an office or across the country. Live online training deploys proven teaching tools like virtual white boards, electronic hand-raising, and collaborative desktops. Sessions can be brief and personalized to specific subjects or extended in duration and wider in scope.

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    Progent can deliver a wide array of affordable support services to assist your company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows, macOS and OS X, or various versions of Linux. Progent can offer on-premises or online assistance for individual machines or laptops or work with your business to design and implement a company-wide migration to new or updated OS platforms and applications. Progent can also provide consultants and technicians to help you to plan for and implement an office relocation or consolidation organized to cause the least possible disruption of your productivity.

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    Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the top client satisfaction and are afforded the tightest working relationship with Microsoft. The knowledge, capabilities, and dedication needed to achieve the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your company more complete solutions for your IT system.

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    Progent's ProSight portfolio of managed services are intended to offer organizations who have minimal internal network administration and support staffs with affordable help from enterprise-class management platforms and consulting expertise. Advantages of the ProSight line of managed IT services include fixed IT maintenance costs, automation of routine administrative tasks, ongoing absorption of the latest information technology, smooth migration from legacy systems to up-to-date solutions, improved alignment of information technology with strategic objectives, guidance from veteran IT consultants, and freeing up management to focus on business issues rather than fast-evolving information technology.

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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed specifically for law practices. Progent can provide remote guidance from NetDocuments consultants to assist your law firm to plan, deploy, manage, tune, or debug a document management system environment based on NetDocuments.

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