Fast Online Support for Schaumburg Illinois Computer Systems
Urgent Phone Consulting for Schaumburg NetworksFor organizations in Schaumburg Illinois, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage due to the fact that they have the practical background and have access to the advanced technology needed to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more in indirect costs by minimizing or avoiding network downtime and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you actually get. In contrast to many remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for billing eliminate situations where quick solutions somehow end up as large invoices. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized tools and proven processes which permit the highest level of efficiency for remote consulting and repair for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to access your system without compromising network security.

Progent's advanced customer support reporting system maintains extensive documentation for all support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of support rendered to every customer by any engineer. This history of problems and solutions is stored as a conveniently accessible proprietary knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to find the best resolutions quickly.

Remote services provided by Progent to businesses in Schaumburg Illinois include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables customers to execute major projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network consultants offers your computer users in Schaumburg Illinois fast contact with a reliable network service resource with substantial background offering telephone-based help and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a significant driver of company performance, and Progent's goal is to solve rather than just document IT problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers remote advanced consulting expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Schaumburg Illinois online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so that your IT support is proactive and automated. By exposing looming trouble spots before they evolve into crashes, system monitoring can ward off inconvenient and expensive information system failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on a variety of OS platforms.
How Your Schaumburg Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Schaumburg Illinois, Progent's online network support specialists can deliver professional and economical system support the moment your organization needs it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Schaumburg office works with a regular freelance support technician or maintains an in-house IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to deal with sudden network emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Offices in Schaumburg Illinois
Progent's online technical help services allow your Schaumburg organization to enjoy the benefits of immediate, enterprise-grade IT support without the cost of managing an in-house IT organization. Your information system will acquire added strategic value by being increasingly available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    With most organizations in Schaumburg Illinois, local computer service providers, whether represented by freelance consultants or a full-time IT staff, can deal with the majority of technical problems. On the other hand, serious problems sometimes strike when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these cases, Progent's online support experts offer an easy, fast, and economical solution to supplement your local resources and to convey useful knowledge to improve your ability to deal with downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller companies commonly rely on independent freelance service providers. Although independent consultants have less internal costs than big support organizations and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of fallback help may force your business to go without assistance during an emergency. As your business grows, network downtime and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup service experts to make sure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Businesses often start with an information architecture created on a shoestring budget. Without a strong framework, band-aid fixes can get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. These poorly built environments require careful analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure able to provide the stable foundation to handle current business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller businesses require advice and technical training to negotiate an ever more complex maze of technology options capable of accelerating business success and improving efficiency. Businesses do not need a network consultant who is attempting to resell a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT consulting with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT background, fine tuned support software, and understanding of corporate IT enable companies to avoid the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the forefront of network support, performing a wide variety of technical projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This means that you get not only expert IT help, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you pay only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has little competition. Businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

An index of content::

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    Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management platform that integrates data and processes throughout your company, interfaces easily with other applications, and brings together workers, clients and vendors unrestricted by time or place. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver functionality for accounting, management reporting, project management, inventory and order control, e-commerce, HRM, CRM, field service, manufacturing, retail, and online business services. Progent can help you set up and maintain a robust, secure server and communications infrastructure to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your company exploit the full power of Dynamics GP/Great Plains 2010.

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    Microsoft Forefront TMG 2010 builds on the proven security capabilities of ISA Server and offers a centrally managed web gateway that acts as a one-server solution for an array of security functions such as an multi-layer firewall, URL filtering, antimalware, IPS, application proxy, VPN control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting features, permits customized reports powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual machine to lower expenses and improve availability. Progent's Microsoft-certified consultants can help your company to plan and carry out test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent can also assist you to upgrade smoothly to Microsoft Forefront Threat Management Gateway from ISA Server.

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    Cisco's Meraki line of access and aggregation switches are designed for environments that go from small branches to campuses. Progent's Cisco-certified CCIE consultants offer affordable online expertise to assist you to plan and implement an efficient network solution based on Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-based management architecture, configure policies to maintain security, develop and validate a disaster preparedness strategy, and resolve issues related to any aspect of your Meraki ecosystem. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to create a unified networking infrastructure.

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    Progent can assist you to understand the wealth of subscription options offered with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent offers expertise with cross-vendor networks that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to create and maintain hybrid solutions that transparently combine on-premises and cloud resources.

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    Microsoft Small Business Server is a low-cost suite of server products that provides the foundation for a feature-rich but easy-to-manage information. The IT demands of the Microsoft .NET products bundled with Small Business Server 2011 calls for a network support expert with real-world experience designing and building cohesive, end-to-end business technology environments. Progent's Microsoft SBS Server professionals have an average of more than 10 years of background supporting computer networks based on Microsoft platforms. This experience assures you success in deploying, administering, and troubleshooting network environments that include the SBS Server package of servers and productivity software.

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    Progent provides small and medium size companies expert consulting for Intrusion Protection products and IPsec VPN solutions from major firewall and Virtual Private Network security vendors such as Check Point Software, Juniper, and Symantec. Progent can help you design a comprehensive security plan and select appropriate products from a variety of vendors to achieve your security goals while sticking within your spending restraints.

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    The current ASA 5500-X Family of firewalls with Firepower Services provide significantly more performance than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-premier CCIE network experts can assist your company to manage your current PIX or ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, configure, tune, administer and troubleshoot firewall solutions based on ASA firewalls with Firepower Services.

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    Microsoft Lync Server 2010 provides IM, Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network calling. Lync 2010 can enhance the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and simplify management through integration with Windows AD. Lync 2010 can also cut capital and operational costs by eliminating VoIP hardware and subscription services, PBX gear, or conventional video conferencing solutions. Progent's certified IM and Presence experts can provide remote and on-premises support services to help you to maintain and troubleshoot your current Lync 2010 deployment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist you to plan and carry out an efficient Skype for Business upgrade.

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