Fast Online Support for Schaumburg Illinois Computer Systems
For organizations in Schaumburg Illinois, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic jobs.
Progent's remote technical support experts offer exceptional leverage due to the fact that they have the practical background and have access to the advanced technology needed to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more in indirect costs by minimizing or avoiding network downtime and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you actually get. In contrast to many remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for billing eliminate situations where quick solutions somehow end up as large invoices. Progent's penchant for dealing with problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized tools and proven processes which permit the highest level of efficiency for remote consulting and repair for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to access your system without compromising network security.
Progent's advanced customer support reporting system maintains extensive documentation for all support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of support rendered to every customer by any engineer. This history of problems and solutions is stored as a conveniently accessible proprietary knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to find the best resolutions quickly.
Remote services provided by Progent to businesses in Schaumburg Illinois include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote service experts can provide computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop support services to help you company to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking professionals, and certifies a consultant's technical skills at the expert level. Cisco-qualified CCIEs can deal with even the most challenging challenges associated with network planning, installation, administration, compliance, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad expertise enables them to solve problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can connect to your environment using sophisticated on-line support tools in order to provide fast, safe, and economical diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's CCIEs offer help for all of Cisco's popular selection of infrastructure products by providing services that include:
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to clean up quickly after a serious penetration. Security solutions available from Progent include: thorough data security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; configuring firewalls; establishing safe techniques for remote and mobile access; defending your messaging system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for recovering services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to cover a wide range of computer technologies including system architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux and Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent remote help resolving anomalies affecting UNIX/Linux networks powered by leading versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables customers to execute major projects within budget and on time. Progent's special online engineering services include:
How Your Schaumburg Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of experienced network consultants offers your computer users in Schaumburg Illinois fast contact with a reliable network service resource with substantial background offering telephone-based help and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a significant driver of company performance, and Progent's goal is to solve rather than just document IT problems.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers remote advanced consulting expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Schaumburg Illinois online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so that your IT support is proactive and automated. By exposing looming trouble spots before they evolve into crashes, system monitoring can ward off inconvenient and expensive information system failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on a variety of OS platforms.
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Schaumburg Illinois, Progent's online network support specialists can deliver professional and economical system support the moment your organization needs it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Schaumburg office works with a regular freelance support technician or maintains an in-house IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to deal with sudden network emergencies or especially complicated integration projects.
Benefits of Progent's Network Help for Offices in Schaumburg Illinois
Progent's online technical help services allow your Schaumburg organization to enjoy the benefits of immediate, enterprise-grade IT support without the cost of managing an in-house IT organization. Your information system will acquire added strategic value by being increasingly available, productive, and secure. Advantages to your company include:
- Convenient remote extension of your on-site support resources
With most organizations in Schaumburg Illinois, local computer service providers, whether represented by freelance consultants or a full-time IT staff, can deal with the majority of technical problems. On the other hand, serious problems sometimes strike when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these cases, Progent's online support experts offer an easy, fast, and economical solution to supplement your local resources and to convey useful knowledge to improve your ability to deal with downstream problems locally.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller companies commonly rely on independent freelance service providers. Although independent consultants have less internal costs than big support organizations and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of fallback help may force your business to go without assistance during an emergency. As your business grows, network downtime and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup service experts to make sure your IT system stays up and running.
- Build a Solid Foundation for Smooth Expansion
Businesses often start with an information architecture created on a shoestring budget. Without a strong framework, band-aid fixes can get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. These poorly built environments require careful analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure able to provide the stable foundation to handle current business demands and ease downstream growth.
- Work with Problem Solvers Instead of Technology Resellers
Smaller businesses require advice and technical training to negotiate an ever more complex maze of technology options capable of accelerating business success and improving efficiency. Businesses do not need a network consultant who is attempting to resell a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended
solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT consulting with the best needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT background, fine tuned support software, and understanding of corporate IT enable companies to avoid the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the forefront of network support, performing a wide variety of technical projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This means that you get not only expert IT help, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you pay only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be forced to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has little competition. Businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.