Fast Remote Technical Support for Schaumburg Networks
Urgent Remote Technical Support for Schaumburg NetworksFor businesses in Schaumburg or anywhere in the state of Illinois, Progent provides online support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the services of CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online support experts offer excellent leverage because they have the real-world background and have access to the sophisticated tools necessary to resolve most network problems quickly. This lowers direct expenses because solutions use up fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company saves even more with indirect expenses by reducing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting know-how is especially important for businesses that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you receive. In contrast to many remote support organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate situations where speedy. minor fixes manage to end up as large invoices. Progent's skill at handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized tools and field-proven processes that allow the highest level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to communicate with your system without violating system security.

Progent's advanced service reporting system maintains detailed histories for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of services provided to each Progent client by any engineer. This database of anomalies and responses is stored as a readily retrievable proprietary knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online consulting experts are able to come up with the best solutions in the least time.

Online technical support services available from Progent to customers in Schaumburg and anywhere in the state of Illinois include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading corporations. The ProSight suite of outsourced network management services covers all critical areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent’s Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution built around the leading PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your customers in Schaumburg or anywhere in the state of Illinois rapid access to an effective network service group with substantial background delivering telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's target is to resolve rather than just annotate IT problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group provides remote and in-depth consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Schaumburg, or anywhere in the state of Illinois, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so your computer maintenance is proactive and automated. By anticipating possible problems before they expand into network outages, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments based on a mix of operating systems.
How Your Schaumburg Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Schaumburg or throughout the state of Illinois, Progent's phone-based network support engineers can deliver effective and cost-effective IT support the moment your business has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve computer problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Schaumburg organization works with a regular freelance consultant or employs a full time organization that can handle typical network issues, Progent’s Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to fix sudden network crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Offices in Schaumburg
Progent's remote network troubleshooting services enable your Schaumburg business to experience the advantages of on-call, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will derive added strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local IT resources
    For most companies in Schaumburg or anywhere in Illinois, local network service resources, whether consisting of freelance consultants or an in-house IT staff, can take care of the majority of technical problems. However, serious problems can spring up when local support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual support personnel. In these instances, Progent's online service experts offer an easy, fast, and economical way to augment your regular resources and to transfer useful knowledge to increase your capability to resolve future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller organizations often rely on individual freelance service providers. While freelance service people have less internal costs than big support companies and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of reserve help may require your company to go without help during an IT crisis. As your company expands, system unavailability and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of reserve service experts to make sure your network stays up and running.

  • Create a Solid Basis for Smooth Expansion
    Companies often start with an IT system created on a modest budget. Without a scalable infrastructure, band-aid repairs often get piled onto an unstable foundation. When a company grows, reliability and scalability issues can impede the success of the organization. Such poorly built environments need proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a network architecture able to offer the stable foundation to handle critical business requirements and facilitate future expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations need advice and technical education to negotiate an increasingly complex array of technology options available for promoting business success and enhancing productivity. Businesses hardly need a computer engineer who is trying to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align technical expertise with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.