Fast and Affordable Online Technical Support for Schaumburg Information Networks
Immediate Online Technical Support for Schaumburg NetworksFor organizations located in Schaumburg or anywhere in Illinois, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer excellent value due to the fact that they possess the practical background and have access to the sophisticated technology needed to solve the majority of information system issues quickly. Efficient support lowers direct expenses because solutions require fewer billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves even more with indirect costs by reducing or eliminating system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is especially valuable in environments that depend on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing policy for online support is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike typical remote support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for billing prevent situations where fast solutions manage to end up as big invoices. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which permit the maximum level of effectiveness for online consulting and repair for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your company's network remotely without breaching system security.

Progent's powerful technical support reporting system includes comprehensive records describing all support that Progent's customers have received. Progent's authorized consultants have access to the history of all help rendered to every Progent client by every Progent engineer. This database of trouble tickets and solutions is organized as an easily retrievable proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to determine the most efficient solutions promptly.

Remote technical services available from Progent to clients in Schaumburg and throughout the state of Illinois include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's leading corporations. The ProSight line of outsourced network management services covers all key aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent’s shared Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center staff of experienced information technology professionals gives your workers in Schaumburg or anywhere in the state of Illinois instant communication with an effective technical support resource with years of experience offering telephone-based support and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a key enabler of business success, and Progent's target is to solve rather than merely track technical issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team provides online and in-depth engineering support and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Schaumburg, or anywhere in the state of Illinois, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By anticipating looming issues before they cause downtime, automated monitoring can avoid stressful and costly service crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that support a variety of operating systems.
How Your Schaumburg Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Schaumburg or throughout the state of Illinois, Progent's online computer support specialists can deliver professional and economical system help the moment your organization needs it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix computer problems quickly while avoiding the expense and lost time associated with on-premises support calls.

Even if your Schaumburg company deals with a regular freelance consultant or employs a full time organization that can deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to address unexpected system emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Offices in Schaumburg
Progent's remote support services allow your Schaumburg company to have the benefits of on-call, enterprise-class network support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic value by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Schaumburg and throughout Illinois, nearby network service providers, whether represented by independent consultants or an in-house maintenance staff, can resolve typical technical issues. On the other hand, IT crises may occur when your regular resources are overstretched or absent, and some problems may involve technology that is beyond the scope of your onsite service people. In these situations, Progent's on-call service professionals offer a convenient, quick, and affordable solution to supplement your local resources and to transfer useful knowledge to increase your capability to resolve future issues in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller offices often depend on independent freelance service providers. While freelance service people have smaller internal costs than big support firms and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of reserve personnel may force your company to go without help during an emergency. As your network expands, network downtime and problems with vital software become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup support experts to make sure your IT system stays available.

  • Create a Solid Foundation for Seamless Growth
    Businesses often start with an IT system created on a modest budget. Lacking a strong framework, slap-dash fixes often get piled on top of an unstable foundation. When a company grows, stability and expandability issues can hinder the productivity of the organization. These badly designed systems need proper analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a system architecture that can deliver the stable foundation to handle critical business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller businesses require guidance and technical training to navigate through an increasingly complicated maze of technology options capable of accelerating business success and improving efficiency. Businesses hardly need a computer consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical experience, refined remote support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, in the trenches of IT service, performing a wide variety of IT projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not only expert technical capability, but also a support engineer with proven approaches for applying computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you pay just for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be forced to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to every client. The practice of detailing and organizing support activity allows more effective service and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from painful and costly availability losses.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.