Immediate Online Troubleshooting for Schaumburg Information Networks
For companies located in Schaumburg or anywhere in Illinois, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's online technical support engineers offer exceptional leverage because they have the real-world background and are equipped with the advanced tools needed to resolve most information system problems rapidly. This reduces immediate costs since service calls require minimal chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves even more with indirect expenses by minimizing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced remote technical support experience is particularly important in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.
Progent's pricing model for online support is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the support that you receive. In contrast to typical remote support organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean model for billing avoid scenarios where speedy. minor repairs somehow end up as major tabs. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and field-proven processes that promote the highest level of efficiency for remote help and repair for IT systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's online support team to access your company's environment remotely without violating network security.
Progent's proven technical support database system stores extensive histories for all support that Progent's customers have received. Progent's team service personnel have access to the records of assistance delivered to every customer by every consultant. This archive of issues and responses is organized as an easily accessible internal database that permits Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft open up other massive technical knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online service specialists can determine the most efficient solutions quickly.
Online technical services provided by Progent to customers in Schaumburg and anywhere in the state of Illinois include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support professionals can deliver computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2013 development, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop support services to assist you business to install, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services include offering Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and indicates an individual's technical skills at the expert level. CCIEs know how to handle the most stubborn problems occurring in network design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco CCIEs are an excellent cost-effectiveness because their deep expertise enables them to fix problems rapidly. In common cases, less seasoned service providers can wrestle for many hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your network via sophisticated on-line troubleshooting tools in order to perform quick, secure, and affordable diagnosis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of connectivity devices by delivering services such as:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can improve the safety of your Windows, macOS and OS X, Linux network against internal or external threats or assist you to recover rapidly after a damaging penetration. Security solutions available from Progent cover comprehensive data security and compliance assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile communication; defending your messaging system from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online support to help organizations of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize local resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to cover a broad spectrum of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from older systems to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight line of outsourced network management services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so that all looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Schaumburg Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are designed for businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who require quick access to an efficient Help Desk Call Center with proficient phone support as well as the ability to escalate the most challenging trouble tickets to high-level engineers.
Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your established one, selecting or modifying Help Desk application software to meet the special requirements of your company, or providing occasional phone support personnel to supplement your in-house Help Desk resources to handle high-demand situations like software migrations, major updates, or installing new applications.
Progent's Call Center staff of veteran network consultants gives your customers in Schaumburg or anywhere in the state of Illinois quick access to a large support resource with substantial background offering telephone-based consulting and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a significant driver of company efficiency, and Progent's policy is to fix rather than simply annotate network issues.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers online advanced engineering expertise and education in special application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's consulting, custom programming, and education services, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Schaumburg, or anywhere in the state of Illinois, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so that your computer maintenance is proactive and automated. By anticipating potential issues before they cause network outages, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems powered by a combination of operating systems.
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Schaumburg or anywhere in the state of Illinois, Progent's online network support engineers can provide effective and affordable IT support whenever your business requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems quickly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Schaumburg business deals with a regular freelance consultant or maintains a full time organization that know how to deal with the majority of network problems, Progentís Microsoft certified consultants can offer a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to deal with unexpected network emergencies or especially complicated integration projects.
Features of Progent's Online Computer Support for Schaumburg
Progent's online support, Internet-based repair, network security expertise, and system management services offer offices in Schaumburg or throughout the state of Illinois the greatest leverage for your IT investment. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk outsourcing services and network administration, Progent's professionals can deliver your company enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Schaumburg and is also ideal for networks in geographic regions of Illinois that have a limited supply of consultants with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad array of Microsoft support tools, technical databases, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a minute-by-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for online help and requires no monthly subscription fee for services provided during normal working hours. This protects you from facing big bills for quick repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers help from authorized specialists with experience in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a CCIE or CCNP to show you how to build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting services consist of system integration, Microsoft Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting expertise in specific application areas. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Application Programming
MySQL Project Management and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service Programming
By offering a full service centralized source for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that fit the specific needs of your business.
- Sophisticated Online Access Software
Secure online connectivity allows Progent's service experts to observe precisely what your users see. This makes it possible to find fast fixes to problems that could otherwise demand an expensive onsite visit. Sophisticated online connectivity tools and expert engineers together enable Progent to repair most network issues rapidly and affordably. Progent is a pioneer in offsite support and automated network monitoring.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious companies whose workers need instant access to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical expertise, refined remote support software, and understanding of corporate IT enable companies to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, at the forefront of network service, executing a wide variety of technical tasks for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for support services provided during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Companies who utilize familiar freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.