Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
||500 North Michigan Avenue
Chicago, Illinois 60611
|Sales Phone: 312-800-0223
Link: Chicago Network Support Services
|Downers Grove, IL
||650 Warrenville Rd
Lisle, Illinois 60532
|Sales Phone: 331-251-1422
Link: Downers Grove, IL Network Support Services
||1900 E Golf Rd
Schaumburg, Illinois 60173
|Sales Phone: 847-944-8599
Link: Schaumburg, IL Network Support Services
||1363 Shermer Road
Northbrook, Illinois 60062
|Sales Phone: 224-534-2088
Link: Skokie, IL Network Support Services
Immediate Remote Technical Support for Schaumburg IT Networks
For organizations in Schaumburg or anywhere in Illinois, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified professionals have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging networking problems, as well as the assistance of CISSP-qualified security consultants to handle advanced security design and diagnostic issues.
Progent's online technical support experts provide exceptional leverage because they have the practical background and are equipped with the advanced technology necessary to solve most information system problems rapidly. Efficient support lowers immediate costs since solutions use up fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company saves even more with indirect costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is especially valuable in environments that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you are charged just for the support that you receive. In contrast to many remote support organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where quick fixes somehow end up as big tabs. Progent's penchant for dealing with technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested processes that ensure the maximum level of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to connect to your company's network without violating system security.
Progent's proven technical support reporting system stores extensive documentation of all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of support delivered to every Progent client by every Progent engineer. This database of anomalies and resolutions is organized as an easily exploitable support database that allows Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to find the most efficient resolutions promptly.
Online technical support services available from Progent to businesses in Schaumburg and throughout the state of Illinois include:
Certified Windows Expertise
Progent's Microsoft-qualified online support engineers can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server application development,
Skype for Business Server planning and deployment support, Lync Server management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop support services to assist your business to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and validates a consultant's network technology knowledge at the master level. CCIEs can resolve the most difficult problems encountered in network infrastructure planning, deployment, maintenance, compliance, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad expertise permits them to resolve problems quickly. In typical cases, less experienced service providers can wrestle for many hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system using state-of-the-art remote support technology in order to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading family of connectivity products by providing consulting services that include:
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security services to enhance the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist you to recuperate rapidly after a damaging breach. Security services offered by Progent include: thorough data security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm assaults; configuring firewalls; building safe techniques for off-site and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting to help companies of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine physical resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote consulting services to cover a wide array of information technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency online help diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your Progent consultant so any potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables clients to complete major projects economically and on time. Progent's project-based online engineering solutions include:
How Your Schaumburg Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Call Center service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who lack the budget to support an in-house Help Desk Call Center but who require fast communication with an effective Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or revamping your established organization, evaluating or customizing Help Desk application software to meet the unique requirements of your company, or providing occasional phone support personnel to work with your in-house Help Desk group during demanding scenarios such as software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center staff of veteran network experts offers your customers in Schaumburg or anywhere in the state of Illinois instant contact with a reliable network service resource with substantial experience providing telephone-based consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a significant contributor to business efficiency, and Progent's policy is to solve and not simply annotate network issues.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group provides remote professional consulting support and training in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Schaumburg, or anywhere in the state of Illinois, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so your IT support is proactive rather than reactive. By anticipating looming problems before they evolve into full-scale emergencies, system monitoring can head off inconvenient and expensive information system crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems powered by a variety of OS platforms.
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Schaumburg or throughout the state of Illinois, Progent's phone-based network support specialists are ready to provide professional and economical system support whenever your organization needs it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the cost and lost productivity that comes with in-person service calls.
Even if your Schaumburg business relies on a regular independent consultant or employs an in-house IT staff that know how to handle typical network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to deal with unexpected system emergencies or especially complex integration problems.
Benefits of Progent's Network Help for Businesses in Schaumburg
Progent's online IT consulting services enable your Schaumburg organization to enjoy the advantages of on-call, expert network support without the expense of maintaining an in-house IT organization. Your network will acquire added business worth by being more reliable, efficient, and secure. Advantages to your business include:
- Seamless remote expansion of your local support resources
For most companies in Schaumburg and throughout Illinois, local network support providers, whether represented by outside consultants or an internal maintenance staff, can resolve the majority of technical problems. However, major troubles might strike when local resources are too busy or absent, and some problems may involve technology that is beyond the scope of your local service people. In these cases, Progent's on-call service specialists provide an easy, quick, and budget-friendly way to augment your regular help and to convey useful information to improve your ability to deal with downstream issues in-house.
- Less Dependence on Freelance Consultants
For network support, smaller offices often rely on independent freelance consultants. While freelance service people have smaller overhead than big service companies and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may force your business to go without help during an IT crisis. As your company expands, network downtime and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your network stays available.
- Build a Solid Basis for Smooth Growth
Businesses typically begin with an information architecture implemented on a modest budget. Lacking a robust framework, band-aid repairs can get thrown on top of an unstable foundation. As a network grows, stability and expandability problems can hinder the success of the business. Such poorly built environments require careful analysis, intelligent long-term planning, and wide technical expertise to evolve to a network architecture able to offer the stable foundation to handle current business demands and facilitate future growth.
- Interact with Problem Solvers Instead of Product Resellers
Smaller companies need guidance and technical education to negotiate an ever more complicated maze of technology alternatives available for promoting business growth and improving efficiency. They hardly need a network consultant who is motivated to resell a specific vendor's products. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align IT consulting with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical background, refined support software, and familiarity with corporate IT allow offices to escape the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the front lines of IT support, performing a wide range of IT projects for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not just world-class technical capability, but also a consultant with proven methods for using computer knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits per minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be forced to permit simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by each consultant to each client. The discipline of documenting and organizing service records allows more efficient service and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.