Fast Online Help for Schaumburg Networks
For companies in Schaumburg or anywhere in the state of Illinois, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging networking problems, plus the assistance of CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers offer exceptional value because they have the practical background and have access to the sophisticated tools necessary to solve the majority of network issues rapidly. This lowers direct expenses because solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves additionally with incidental costs by minimizing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting expertise is especially important for organizations that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.
Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged just for the services that you actually get. Unlike many online support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent scenarios where speedy. minor repairs manage to turn into substantial bills. Progent's skill at dealing with problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies that permit the highest level of efficiency for online engineering help and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to interface to your company's system remotely without breaching corporate security.
Progent's proven service reporting application maintains thorough records of the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of services provided to every Progent client by any Progent engineer. This archive of trouble tickets and fixes is structured as a readily retrievable internal knowledge base that enables Progent's online support engineers to share their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to arrive at optimal solutions in the least time.
Remote technical support services available from Progent to customers in Schaumburg and anywhere in the state of Illinois include:
Certified MS Windows Experts
Progent's Microsoft-expert remote support experts can deliver computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to help you business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and certifies a person's technical skills at the master level. Cisco-qualified CCIEs can resolve the most stubborn issues surrounding network infrastructure planning, deployment, management, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise enables them to resolve problems rapidly. In common cases, less seasoned engineers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system by means of state-of-the-art on-line troubleshooting tools to perform quick, secure, and economical analysis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity products by delivering services such as:
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can enhance the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your company to recuperate rapidly following a damaging breach. Security support services offered by Progent cover comprehensive information security and compliance audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm assaults; installing firewalls; designing secure mechanisms for remote and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that combine on-premises resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based support services to address a wide spectrum of computer technologies including system architecture, messaging systems, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's team-based methodology for solving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Major Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering services include:
How Your Schaumburg Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for organizations who don't have the resources to assemble and manage an in-house Help Desk but who need fast communication with an effective Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging problems to high-level engineers.
Progentís Virtual Call Center is intended for larger businesses and operates as a transparent addition to your current Call Center team. Progent's Virtual Call Center can operate as a an escalation resource for the toughest computer system problems, or be ready in overflow circumstances when your other service providers are swamped.
Progent's Help Desk Call Center staff of experienced network consultants provides your customers in Schaumburg or anywhere in the state of Illinois fast access to an efficient network service group with extensive background offering phone help and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center perception as a crucial driver of business efficiency, and Progent's target is to resolve and not simply annotate network issues.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Team can supply remote advanced engineering support and education in key business application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, customization, and training offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Schaumburg, or anywhere in the state of Illinois, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By detecting looming issues before they grow into crashes, system monitoring can head off inconvenient and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that support a variety of platforms.
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Schaumburg or anywhere in the state of Illinois, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support whenever your company has to have it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix IT problems quickly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Schaumburg business relies on a regular independent support technician or maintains a full time organization that know how to handle common network issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve sudden system emergencies or particularly complex integration projects.
Details of Progent's Remote Computer Support for Schaumburg
Progent's phone help, remote repair, network security expertise, and system administration services give businesses in Schaumburg or anywhere in the state of Illinois the greatest leverage for your IT investment. Whether you need one-time phone help and remote network repair or full-time Help Desk Call Center support and network administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Schaumburg and is also ideal for customers in geographic regions of Illinois that have a limited supply of technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support utilities, service information, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent provides online help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for online service and requires no periodic subscription fee for support services provided during regular working hours. This keeps you from paying big bills for routine repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists who have skill in planning, deploying, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core support services include system integration, MS Exchange Server consulting, system security planning, and Help Desk outsourcing support. Progent's Experts Team can provide world-class consulting support in critical business applications. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Support
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL Management and Application Development
Amazon MWS Application Development
By providing a convenient one-stop source for IT generalists and application experts, Progent can deliver timely, inexpensive, and comprehensive information technology solutions that address the unique needs of your business.
- Advanced Remote Connectivity Tools
Secure remote connectivity allows Progent's service experts to see precisely what your users see. This makes it possible to produce quick solutions to problems that might otherwise demand an expensive personal visit. Effective remote connectivity tools and expert technicians together enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Support for Maximum Network Uptime
For companies with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-conscious businesses whose clients require instant recourse to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical background, refined support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent offers world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Windows Server 2008 R2 expertise, Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Businesses who work with familiar freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.