For small companies located in Schaumburg Illinois, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated tools to resolve the majority of network problems quickly. This lowers direct costs since solutions require fewer chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits even more in incidental costs by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online support is designed to get the most out of your IT service dollar. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing prevent situations where quick solutions somehow turn into major tabs. Progent's penchant for solving technical issues efficiently results in your business spending less cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined a collection of customized technologies and field-proven methodologies which ensure the maximum degree of effectiveness for remote help and repair for small and midsize business IT networks. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to link to your company's computer system without compromising network security.
Progent's powerful customer support database application stores extensive records for the support that Progent's customers have received. Progent's team consultants have the benefit of the records of support provided to each Progent client by any Progent consultant. This archive of issues and fixes is stored as a conveniently searchable proprietary database that enables Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft make available other vast support databases and permit priority access to manufacturers' internal support staff with the result that Progent's remote service specialists can determine optimal resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Schaumburg Illinois or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's phone-based network support engineers have certified skills in an extensive set of technologies. This wide range of capability enables Progent's engineers to manage practically any crisis likely to crop up in a small or midsize business information system. Certificates earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To help clients with mixed-OS environments, Progent also offers the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Online technical services available from Progent to companies in Schaumburg include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a broad array of information technology such as system infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from legacy systems to the latest Windows or Linux-powered environments. Progent's team-based approach to resolving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and certifies an individual's technical knowledge at the master level. Cisco CCIEs can resolve the most complex challenges encountered in network infrastructure design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or identifying software patches. CCIEs represent an excellent value because their broad expertise permits them to find solutions for even the most intractable problems quickly. In many cases, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few service providers make CCIEs available to support small and medium sized businesses. Progent offers fast phone access to a CCIE so your company can receive immediate help for severe network infrastructure problems that are crippling worker productivity but are beyond the experience of your regular computer maintenance personnel. Progent's Cisco CCIE engineers can communicate with your computer system by means of the latest remote support technology in order to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-certified online support professionals can provide computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of online PC desktop support including Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist your company to recover quickly following a serious breach. Security services available from Progent include: thorough security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; installing firewalls; building safe architectures for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class online consulting experts for special projects that small businesses frequently request. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Schaumburg Illinois Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center services are intended for smaller businesses who lack the resources to build and maintain an internal Help Desk but who want fast response from a dependable Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Call Center or improving your existing organization, evaluating or customizing Help Desk Call Center software to meet the special needs of your corporation, or providing occasional phone support personnel to work with your existing Help Desk Call Center group during high-demand scenarios such as software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center staff of seasoned network professionals gives your customers in Schaumburg Illinois quick communication with a dependable network service resource with substantial background offering phone consulting and online troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a crucial contributor to business success, and Progent's target is to fix instead of just track technical issues.
Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff can supply remote professional engineering support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To find out more about Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the artistic facets of Macintosh environments by offering phone-based consulting services and training in graphics, sound, and motion video. Progent's support professionals can provide help in a large selection of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures like capturing or digitizing audio/video or configuring an audio/video production studio.
Remote Network Monitoring Services
Progent offers companies in Schaumburg Illinois online network monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your business so that your network maintenance is proactive and automated. By detecting possible problems before they cause full-scale emergencies, remote monitoring can head off disruptive and costly network crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks based on a combination of platforms.
To get in touch with Progent about emergency online help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area