For small businesses located in Schaumburg or anywhere in the state of Illinois, Progent offers help for information systems based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISA and CISM-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's online support services represent exceptional leverage because they have the real-world experience and the advanced tools to solve most network issues quickly. This reduces immediate costs since service calls accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization benefits even more in incidental expenses by reducing or eliminating system downtime and related losses stemming from business disruption, upset clients, idle employees, and de-focused management.
Progent's billing policy for online help is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the support that you actually get. In contrast to typical online service firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for solving technical issues quickly translates into your business spending less cash.
Progent's Remote Service Technologies
Over time, Progent has refined an arsenal of customized tools and proven methodologies that allow the highest level of effectiveness for online consulting and troubleshooting for small business IT systems. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology allows the consultants of Progent's remote service group to link to your company's computer system remotely without violating system security.
Progent's proprietary service database system includes thorough histories for the support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of services delivered to every client by any Progent engineer. This history of issues and fixes is stored as a conveniently searchable support knowledge base that allows Progent's remote technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft permit access to other vast technical databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can find optimal resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Schaumburg or anywhere in Illinois or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's online support engineers possess credentials in an extensive array of technologies. This wide range of technical skills enables Progent's consultants to handle virtually any problem that may occur in a small company network. Credentials earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support clients with mixed-platform environments, Progent also offers the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based services Offered by Progent to small businesses in Schaumburg and throughout the state of Illinois include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of computer technology including system infrastructure, messaging solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency online assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and certifies an individual's networking knowledge at the master level. Cisco CCIEs can resolve even the most complex challenges surrounding network infrastructure planning, deployment, maintenance, security, and troubleshooting. CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness because their deep expertise allows them to find solutions for the most difficult problems rapidly. In common cases, less qualified consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service providers make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can get timely support for serious network infrastructure problems that are hurting worker efficiency but are beyond the comfort zone of your regular network service personnel. Progent's CCIE support experts can connect to your environment using state-of-the-art remote troubleshooting technology to perform efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network solutions.
Certified MS Windows Experts
Progent's Microsoft-premier online service experts offer computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint 2019 design and integration,
Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full range of online desktop support services including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISSP and ISSAP security consultants can provide a variety of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to recover rapidly following a serious breach. Security support services available from Progent cover thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; integrating firewalls; designing secure techniques for remote and mobile access; defending your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class online consulting experts for special IT projects that small businesses frequently request. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's special online consulting services include:
How Your Schaumburg Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk support alternatives for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are well suited for smaller businesses who don't have the money or time to assemble and manage an internal Help Desk but who want fast communication with an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your established organization, identifying or enhancing Call Center software to meet the unique needs of your corporation, or adding temporary phone support personnel to reinforce your in-house Help Desk Call Center resources during high-demand events such as software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center staff of veteran information technology professionals provides your customers in Schaumburg or anywhere in the state of Illinois fast communication with a dependable network service resource with extensive background offering phone support and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to business efficiency, and Progent's target is to fix rather than merely annotate IT problems.
Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting Team offers remote professional consulting support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, MS Word, and MS Office Excel. To find out more on Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac experts can support the creative elements of Mac environments by offering phone-based help services and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio/video or setting up an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in Schaumburg, or anywhere in the state of Illinois, remote network and server monitoring support centered around MS System Center Operations Manager network monitoring, enhanced by Progent to suit your business so your computer support is proactive and automated. By exposing possible problems before they grow into downtime, proactive monitoring can avoid stressful and expensive service failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a combination of platforms.
To contact Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area