For small and midsize companies located in Schaumburg or anywhere in the state of Illinois, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's online technical support engineers represent excellent value because they are equipped with the practical experience and the sophisticated tools to resolve most information system problems rapidly. Efficient support lowers direct expenses since solutions require fewer chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves even more with indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's billing policy for online help is designed to get the most out of your network support dollar. Progent charges per minute for telephone-based consulting, so you owe only for the support that you receive. In contrast to many online support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from situations where quick fixes somehow turn into major tabs. Progent's penchant for dealing with problems efficiently translates into your company spending less money.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies which allow the maximum degree of effectiveness for online technical support and troubleshooting for small business computer systems. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to link to your company's network without compromising network security.
Progent's highly evolved technical support database system stores comprehensive records of all service that Progent's clients have received. Progent's staff service personnel have the benefit of the history of assistance rendered to each Progent customer by any Progent engineer. This database of issues and solutions is organized as a conveniently searchable proprietary knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional massive technical knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to come up with the most efficient solutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in Schaumburg or anywhere in Illinois or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's phone-based technical service engineers offer certified skills in an extensive set of disciplines. This breadth of IT skills allows Progent's consultants to address virtually any emergency that may take place in a small or midsize business network. Credentials earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, CCDA and CCDP.
To provide assistance to businesses with multi-operating system networks, Progent also offers the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online services provided by Progent to companies in Schaumburg and throughout the state of Illinois include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide range of information technology such as system architecture, email systems, system and process security, UNIX and Windows integration, virtual server products for server economization and easy administration, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency online assistance for resolving problems affecting UNIX/Linux systems powered by popular versions of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking engineers, and validates an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most complex problems encountered in network infrastructure design, installation, administration, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and developing workarounds or identifying software updates. CCIEs represent an excellent cost-effectiveness because their deep expertise allows them to resolve the most complex problems quickly. In typical instances, less seasoned engineers can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few support providers make CCIEs available to help small and mid-size companies. Progent offers quick telephone access to a CCIE so your company can get urgent support for complex network infrastructure problems that are lowering business productivity but are not within the experience of your local IT support personnel. Progent's CCIE support experts can tie into your environment via state-of-the-art on-line troubleshooting tools to provide quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Authorized MS Windows Support
Progent's Microsoft-expert online service professionals offer computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and configuration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of online desktop services including Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISSP and ISSAP security engineers can provide a range of security solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recover quickly after a serious penetration. Security services available from Progent cover in depth network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; protecting your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of world-class online consulting experts for contract projects that small companies frequently request. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Schaumburg Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk support alternatives for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk support services are designed for smaller businesses who lack the money or time to create an in-house Help Desk Call Center but who want quick response from a reliable Help Desk with proficient telephone assistance plus the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can guide you in building an efficient new Call Center or enhancing your established one, evaluating or enhancing Call Center software products to handle the particular demands of your business, or providing occasional online personnel to supplement your internal Help Desk resources during unusually busy situations like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology professionals offers your clients in Schaumburg or anywhere in the state of Illinois instant contact with an efficient network service resource with years of background offering phone support and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk the reputation as a key enabler of company success, and Progent's aim is to fix and not simply report network problems.
Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based advanced engineering support and education in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications including CRM, Microsoft Project, Microsoft Word, and Office Excel. For additional information on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can nurture the creative elements of Apple Mac computing by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio/video or setting up an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Schaumburg, or anywhere in the state of Illinois, online computer system monitoring support based on MS Operations Manager network monitoring and reporting, adapted by Progent for your business so your network support is proactive and automated. By anticipating looming issues before they evolve into crashes, proactive monitoring can head off stressful and costly service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support a combination of platforms.
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area