For small companies located in Schaumburg Illinois, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's online support services offer excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of network problems quickly. This reduces immediate costs since solutions require a smaller number of billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or eliminating network outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you receive. Unlike typical online support organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where fast fixes manage to end up as large tabs. Progent's penchant for dealing with problems quickly translates into your business conserving money.
Progent's Remote Support Tools
Through years of experience, Progent has refined an array of customized technologies and proven processes that allow the maximum degree of effectiveness for remote engineering help and troubleshooting for small company information networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to access your company's environment without compromising corporate security.
Progent's proprietary service database application keeps comprehensive histories of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of services provided to each Progent customer by every Progent engineer. This history of trouble tickets and solutions is stored as a quickly exploitable proprietary knowledge base that permits Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and working relationships with major industry leaders such as Cisco and Microsoft permit access to additional vast support knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's remote service specialists are able to come up with optimal resolutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Schaumburg Illinois or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's online technical support professionals possess credentials in an extensive set of disciplines. This broad scope of capability allows Progent's engineers to resolve practically any problem likely to take place in a small business network. Credentials held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.
To provide assistance to customers with mixed-platform networks, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based support available from Progent to clients in Schaumburg include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a wide spectrum of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server economization and simplified administration, and migration from older systems to current Windows or Linux-powered environments. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent online help for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and validates a person's network technology knowledge at the master level. CCIEs know how to handle even the most intractable issues surrounding network infrastructure design, deployment, administration, protection, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad experience enables them to fix even the most intractable problems quickly. In many instances, less seasoned service providers can struggle for many hours or days with identical problems that a CCIE can dispose of in minutes.
Few support firms make CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get timely help for complex network infrastructure problems that are lowering business productivity but are outside the experience of your local computer service providers. Progent's Cisco CCIE consultants can tie into your environment using sophisticated on-line troubleshooting tools in order to perform fast, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular family of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus VPN technology.
Certified Windows Expertise
Progent's Microsoft-premier online service professionals offer computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist you with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and deployment,
Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISSP and ISSAP security consultants offer a variety of system protection services to improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help you to recuperate rapidly following a damaging breach. Security support services offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after malicious assaults; installing firewalls; designing safe architectures for remote and mobile connectivity; defending your email system against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help companies of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine physical IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent offers the skills of world-class online consulting experts for special IT projects that small companies frequently need. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Schaumburg Illinois Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk Call Center support programs for small businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are a convenient solution for small businesses who lack the money or time to support an internal Help Desk Call Center but who need fast access to an efficient Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk Call Center or revamping your established one, evaluating or enhancing Help Desk Call Center application software to meet the particular demands of your corporation, or providing occasional phone support staff to supplement your in-house Call Center resources to handle demanding situations such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of veteran network experts gives your computer users in Schaumburg Illinois quick communication with a reliable technical support group with years of experience offering telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center recognition as a major driver of company success, and Progent's intent is to fix rather than just report technical problems.
Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team provides online advanced consulting support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for Microsoft business applications such as CRM, Office Project, Microsoft Word, and Microsoft Excel. To find out additional information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac experts can nurture the creative aspect of Macintosh systems by delivering remote help services and education in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in Schaumburg Illinois remote network and server monitoring services based on MS System Center Operations Manager network monitoring and reporting, customized by Progent for your business so that your network support is proactive rather than reactive. By exposing emerging issues before they evolve into full-scale emergencies, automated monitoring can ward off disruptive and expensive network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support a variety of platforms.
To contact Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area