For small businesses located in Schaumburg or anywhere in the state of Illinois, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISA and CISM-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's online support engineers represent exceptional value because they are equipped with the real-world experience and the advanced tools to solve the majority of network problems rapidly. Efficient support lowers direct costs since solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization benefits additionally in incidental costs by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for remote help is designed to maximize the impact of your IT service dollar. Progent charges by the minute for phone assistance, so you owe just for the support that you receive. Unlike typical remote service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent situations where speedy. minor repairs manage to turn into large bills. Progent's skill at handling technical issues quickly translates into your company spending less money.
Progent's Online Technical Support Tools
Over time, Progent has refined a set of customized technologies and proven processes which ensure the highest degree of efficiency for remote technical support and repair for small and midsize company IT networks. Progent provides safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's online support team to communicate with your environment remotely without violating corporate security.
Progent's sophisticated customer support database system keeps extensive histories for the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of assistance delivered to every Progent client by any Progent consultant. This database of anomalies and resolutions is organized as a readily accessible proprietary database that allows Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's remote consulting experts are able to determine the best solutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Schaumburg or anywhere in Illinois or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's remote technical support professionals offer advanced credentials in an extensive set of products and technologies. This breadth of capability allows Progent's consultants to manage almost any crisis that may occur in a small business information system. Certificates awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To provide assistance to clients with mixed-OS networks, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support provided by Progent to companies in Schaumburg and throughout the state of Illinois include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of computer technology including system architecture, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's team-based approach to solving technical problems enables fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and indicates a consultant's networking skills at the expert level. CCIEs know how to resolve even the most stubborn problems surrounding network design, deployment, administration, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise allows them to fix the most complex problems rapidly. In typical instances, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few consulting firms make CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can get timely support for complex network infrastructure issues that are hurting worker efficiency but are outside the comfort zone of your regular computer maintenance resources. Progent's CCIE engineers can connect to your network via the latest remote support tools to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling selection of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, as well as VPN products.
Certified MS Windows Support
Progent's Microsoft-expert remote support professionals offer network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2013 development,
Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of online PC desktop support services including Windows 7 migration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions to strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your company to clean up quickly after a serious penetration. Security consulting services available from Progent cover comprehensive security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; installing firewalls; designing safe techniques for remote and mobile access; defending your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for contract projects that small businesses frequently need. Billing rates for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Schaumburg Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for small and midsize businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller businesses who lack the resources to assemble and manage an in-house Call Center but who want fast communication with an efficient Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent addition to your established Call Center resources. Progent's Virtual Call Center can act as an escalation option for the most difficult technical issues, or be ready in those circumstances when your ordinary service providers are swamped.
Progent's Help Desk Call Center consulting services can support you in creating an effective new Call Center or improving your established organization, selecting or enhancing Call Center application software to meet the special demands of your corporation, or providing temporary phone support personnel to supplement your in-house Help Desk group during demanding scenarios such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center staff of veteran information technology experts provides your customers in Schaumburg or anywhere in the state of Illinois instant access to a large network service resource with years of background providing phone consulting and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk recognition as a major enabler of company efficiency, and Progent's intent is to solve and not merely document technical problems.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Team can supply remote professional engineering support and training in special business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft business applications including CRM, Office Project, MS Office Word, and Excel. For more on Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the artistic aspect of Macintosh environments by delivering remote consulting support and training in graphics, sound, and video. Progent's consultants offer expertise in a range of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio or video or configuring an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Schaumburg, or anywhere in the state of Illinois, online network and server monitoring services based on MS Operations Manager network monitoring and reporting, enhanced by Progent for your environment so that your IT support is proactive rather than reactive. By spotting potential problems before they grow into downtime, remote monitoring can avoid inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks that support a variety of operating systems.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area