For small and midsize businesses in Schaumburg Illinois, Progent provides support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's online support services represent exceptional leverage because they have the real-world background and the advanced technology to solve most network problems rapidly. Efficient support reduces immediate expenses since service calls require a smaller number of billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves additionally in indirect expenses by minimizing or eliminating network outages and related costs due to business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's billing policy for online help is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the services that you actually get. Unlike many remote support firms, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing do away with situations where speedy. minor solutions manage to end up as large bills. Progent's skill at handling technical issues efficiently results in your company conserving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an array of customized tools and field-proven methodologies which allow the highest level of efficiency for remote consulting and repair for small and midsize company information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's remote service group to access your company's computer system without compromising network security.
Progent's proprietary customer support reporting application stores comprehensive documentation for all support that Progent's customers have been provided. Progent's staff engineers have access to the details of assistance rendered to each client by any engineer. This archive of trouble tickets and resolutions is stored as an easily exploitable internal knowledge base that allows Progent's remote support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's online consulting experts can arrive at the best resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Schaumburg Illinois or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's phone-based network support professionals have credentials in a comprehensive array of disciplines. This wide range of technical skills enables Progent's engineers to manage virtually any problem that may occur in a small or midsize business information system. Credentials awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-platform environments, Progent also offers the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online technical support services available from Progent to small businesses in Schaumburg include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad range of computer technology such as network infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent remote help for diagnosing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for networking engineers, and indicates a person's technical skills at the expert level. Cisco CCIEs know how to resolve even the most intractable issues encountered in network infrastructure planning, integration, maintenance, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise allows them to fix the most difficult problems rapidly. In common instances, less qualified service providers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few service organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone contact with a CCIE so your company can receive timely support for serious network problems that are impacting worker efficiency but are not within the experience of your ordinary IT support resources. Progent's Cisco-qualified CCIE support experts can communicate with your network using state-of-the-art remote troubleshooting tools in order to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN technology.
Certified Windows Expertise
Progent's Microsoft-premier online service experts offer network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full range of remote desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to recuperate quickly following a serious breach. Security solutions available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help organizations of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize local resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class online consulting experts for contract projects that small businesses often request. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Schaumburg Illinois Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk service offerings for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center services are well suited for small companies who lack the budget to support an internal Help Desk but who want fast communication with a dependable Call Center with professional phone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Call Center or enhancing your existing one, identifying or customizing Call Center software to handle the particular demands of your corporation, or providing temporary phone support personnel to supplement your in-house Call Center group during unusually busy scenarios like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk staff of veteran information technology professionals offers your workers in Schaumburg Illinois quick access to a reliable technical support resource with substantial background providing telephone-based support and online repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center perception as a solid enabler of company success, and Progent's aim is to solve rather than merely track network issues.
Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Group can supply remote advanced engineering support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office Word, and Excel. To find out more concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac experts can promote the imaginative components of Macintosh computing by delivering phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio or video or establishing an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Schaumburg Illinois online computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent for your environment so your IT support is proactive and automated. By spotting potential issues before they result in downtime, proactive monitoring can head off stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by a combination of operating systems.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area