For small businesses located in Schaumburg or anywhere in Illinois, Progent provides help for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's online support engineers offer excellent value due to the fact that they have the practical experience and the advanced technology to solve the majority of network issues quickly. This lowers immediate costs since service calls require fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company saves additionally in indirect expenses by minimizing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing policy for online support is designed to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the services that you actually get. Unlike many online support organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing save you from situations where fast solutions manage to turn into large invoices. Progent's skill at solving problems efficiently results in your business conserving money.
Progent's Online Service Tools
Over the years, Progent has developed a collection of optimized tools and proven processes which promote the maximum level of effectiveness for online help and repair for small and midsize business IT networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access allows the experts of Progent's online support team to communicate with your company's environment remotely without compromising corporate security.
Progent's advanced technical support reporting application includes detailed records for all service that Progent's clients have received. Progent's staff service personnel have the benefit of the records of all help provided to each Progent customer by every Progent consultant. This history of problems and resolutions is stored as a readily exploitable proprietary database that permits Progent's online support experts to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to additional massive support databases and allow quick response from vendors' in-house support staff with the result that Progent's remote consulting specialists can find the most efficient solutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Schaumburg or anywhere in Illinois or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's remote network support experts possess credentials in a comprehensive set of technologies. This broad scope of IT skills enables Progent's engineers to tackle almost any emergency likely to crop up in a small or midsize company network. Certificates awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To help companies with mixed-platform environments, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote support services available from Progent to customers in Schaumburg and throughout the state of Illinois include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of information technology such as network infrastructure, email systems, network and process security, UNIX and Windows coexistence, virtual server products for server economization and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency remote help for resolving anomalies within UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and indicates a person's networking skills at the master level. Cisco qualified CCIEs know how to resolve even the most difficult issues surrounding network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco CCIEs offer exceptional value since their depth of expertise enables them to fix the most complex problems quickly. In common instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting organizations make CCIEs accessible to assist small and mid-size businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get timely assistance for severe network infrastructure problems that are lowering business efficiency but are beyond the experience of your ordinary IT maintenance resources. Progent's Cisco-qualified CCIE consultants can interface to your environment via sophisticated on-line support technology in order to provide efficient, safe, and economical analysis and repair.
Progent's CCIEs offer assistance with all of Cisco's popular family of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus VPN technology.
Certified Windows Experts
Progent's Microsoft-certified online service experts can deliver network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration support,
SharePoint 2019 design and integration,
Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a full array of remote PC desktop services such as Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISSP and ISSAP security engineers offer a range of security services that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your business to clean up rapidly after a serious breach. Security solutions offered by Progent include: thorough network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; integrating firewalls; building secure techniques for off-site and mobile communication; guarding your messaging system against spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the services of world-class online consulting experts for special projects that small companies frequently need. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special fields of information technology allows clients to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Schaumburg Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk Call Center service options for small organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Call Center support services are intended for smaller businesses who don't have the money or time to support an internal Help Desk Call Center but who require fast access to an effective Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top PSA tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or improving your established organization, evaluating or modifying Help Desk application software to address the unique needs of your business, or adding temporary online personnel to reinforce your internal Help Desk resources to deal with unusually busy scenarios like software transitions, mass updates, or installing brand new business software.
Progent's Call Center staff of veteran information technology experts offers your clients in Schaumburg or anywhere in the state of Illinois fast contact with a reliable network service resource with substantial background providing phone consulting and online repair service for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center the reputation as a crucial contributor to business efficiency, and Progent's intent is to resolve instead of simply document IT issues.
Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Group provides online advanced consulting support and education in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To find out more concerning Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac professionals can promote the artistic components of Apple Mac computing by providing remote help support and education in imaging, sound, and video. Progent's support professionals offer help in a large selection of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio or video or putting together an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Schaumburg, or anywhere in the state of Illinois, online network monitoring support powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they grow into full-scale emergencies, automated monitoring can ward off inconvenient and costly network failures. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support a combination of operating systems.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area