Urgent Online Technical Support for Schaumburg Illinois UNIX, Linux, or Solaris NetworksFor small companies located in Schaumburg Illinois, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated tools to resolve the majority of network problems quickly. This lowers direct costs since solutions require fewer chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits even more in incidental costs by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's billing policy for online support is designed to get the most out of your IT service dollar. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing prevent situations where quick solutions somehow turn into major tabs. Progent's penchant for solving technical issues efficiently results in your business spending less cash.

Progent's Remote Technical Support Tools
Over time, Progent has refined a collection of customized technologies and field-proven methodologies which ensure the maximum degree of effectiveness for remote help and repair for small and midsize business IT networks. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to link to your company's computer system without compromising network security.

Progent's powerful customer support database application stores extensive records for the support that Progent's customers have received. Progent's team consultants have the benefit of the records of support provided to each Progent client by any Progent consultant. This archive of issues and fixes is stored as a conveniently searchable proprietary database that enables Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft make available other vast support databases and permit priority access to manufacturers' internal support staff with the result that Progent's remote service specialists can determine optimal resolutions quickly.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Schaumburg Illinois or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's phone-based network support engineers have certified skills in an extensive set of technologies. This wide range of capability enables Progent's engineers to manage practically any crisis likely to crop up in a small or midsize business information system. Certificates earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To help clients with mixed-OS environments, Progent also offers the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.

Online technical services available from Progent to companies in Schaumburg include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a broad array of information technology such as system infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from legacy systems to the latest Windows or Linux-powered environments. Progent's team-based approach to resolving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX/Linux support engineers can provide urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • SGI/Irix
    Important Linux versions for which Progent offers expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Engineers for Schaumburg IllinoisThe Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and certifies an individual's technical knowledge at the master level. Cisco CCIEs can resolve the most complex challenges encountered in network infrastructure design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or identifying software patches. CCIEs represent an excellent value because their broad expertise permits them to find solutions for even the most intractable problems quickly. In many cases, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few service providers make CCIEs available to support small and medium sized businesses. Progent offers fast phone access to a CCIE so your company can receive immediate help for severe network infrastructure problems that are crippling worker productivity but are beyond the experience of your regular computer maintenance personnel. Progent's Cisco CCIE engineers can communicate with your computer system by means of the latest remote support technology in order to perform quick, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

  • Authorized Windows Experts
    MS Windows Experts for Schaumburg IllinoisProgent's Microsoft-certified online support professionals can provide computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a broad array of online PC desktop support including Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Certified Network Security Specialists for Schaumburg IllinoisProgent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist your company to recover quickly following a serious breach. Security services available from Progent include: thorough security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; installing firewalls; building safe architectures for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special projects that small businesses frequently request. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center services are intended for smaller businesses who lack the resources to build and maintain an internal Help Desk but who want fast response from a dependable Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Call Center or improving your existing organization, evaluating or customizing Help Desk Call Center software to meet the special needs of your corporation, or providing occasional phone support personnel to work with your existing Help Desk Call Center group during high-demand scenarios such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center staff of seasoned network professionals gives your customers in Schaumburg Illinois quick communication with a dependable network service resource with substantial background offering phone consulting and online troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a crucial contributor to business success, and Progent's target is to fix instead of just track technical issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote professional engineering support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To find out more about Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Mac professionals can nurture the artistic facets of Macintosh environments by offering phone-based consulting services and training in graphics, sound, and motion video. Progent's support professionals can provide help in a large selection of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures like capturing or digitizing audio/video or configuring an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers companies in Schaumburg Illinois online network monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your business so that your network maintenance is proactive and automated. By detecting possible problems before they cause full-scale emergencies, remote monitoring can head off disruptive and costly network crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks based on a combination of platforms.

How Your Schaumburg Illinois Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services




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    Cisco Cisco Unified Communications Manager (Unified CM), previously branded CallManager, acts as the center of Cisco's communications and collaboration platform. Unified CM and Unified Communications Manager Express provide a borderless IP-PBX by integrating with applications such as Cisco Unified CM IM and Presence Service, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's Cisco-certified network consultants can deliver effective and affordable online and onsite expertise to help businesses of any size to create and administer CUCM ecosystems by providing Cisco Unified Communications Manager integration and troubleshooting consulting services that add optimum productivity. Progent's consultants can assist with any aspect of Unified Communications Manager setup and troubleshooting in areas such as integrating Cisco VoIP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN support, deploying Cisco ISR routers with CUBE support, creating UCS server clustering systems for high availability, performance tuning, and integration with Microsoft Exchange Server.

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    Cisco's Firepower Next Generation Firewalls provide a significant performance boost over Cisco's popular ASA 5500-X firewalls and include centralized management of modern security features like application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to plan and execute an efficient migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally control IT ecosystems that span branch offices, data centers, private clouds and public clouds.

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    Progentís certified Cisco network security consultants offer high-level PIX Firewall and ASA Firewall consulting support covering infrastructure design, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack defense, and safe access services. Ranging from economical, plug-and-play desktop appliances for small and home offices to modular enterprise-class products, Cisco PIX and ASA Firewalls offer a high level of protection, performance, and excellent availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform, eliminating possible OS-specific security holes.

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    Progentís Technical Response Center offers national remote assistance for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified service professionals offer phone help and online direct computer access to troubleshoot and repair technical problems rapidly and economically. The breadth of IT expertise represented by Progent's team of nationwide service professionals makes it possible to escalate even the most difficult network issues to qualified experts as needed.

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    Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by every consultant to every customer. The practice of documenting and archiving service records results in more effective support and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

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    Progentís IT outsourcing services for small companies feature designing Windows XP, .NET, and Microsoft BackOffice environments, managing upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and in-person repair, resolving chronic IT problems, and producing a company-wide security strategy. Progent can show you how to maximize network availability and performance via zero-downtime technologies, resilient network architecture, and proactive network monitoring. Progent also provides project management help for large-scale upgrades and can assist with requirements assessment, resource inventory, BOM production, sourcing qualification, procurement coordination, and full documentation. Progentís computer outsourcing service also features education for office productivity packages such as Microsoft Office XP.

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    Cisco Unified Communications Manager, originally named CallManager, operates as the core of Cisco's collaboration platform. Unified CM and Unified CM Express (CME) provide a location-independent IP-PBX by integrating closely with apps that include Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's CCIE-certified network consultants can deliver effective and budget-friendly online and onsite support to assist businesses of any size to build and maintain CUCM deployments by providing Cisco Unified Communications Manager configuration and technical support services that deliver optimum business value. Progent's consultants can assist with any facet of CUCM setup and debugging in areas that include integrating VoIP phones and desktop Video phones, designing dial plans, configuring SIP trunking and PSTN calling, deploying Cisco ISR routers with CUBE support, creating UCS server failover systems for survivability, performance tuning, and integration with Exchange and Skype for Business.

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    Progent offers special network security service bundles designed to deliver larger institutions a professional and comprehensive security evaluation from a group of certified security consultants. All Progent's network security evaluation packages feature a suite of procedures including network scans from within and from beyond your network security perimeter, expert analysis of scan results by accredited security consultants, creation of a report documenting the findings, plus a live concise executive summary and an extensive live review for internal network administrators.

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    Windows Hyper-V 2016 incorporates key technologies initially developed for and proven on Azure, among the world's largest public clouds. This pedigree significantly improves the suitability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by enhancing security, uptime, scale, manageability, reliability and recoverability. Progentís Microsoft-certified consulting team can help you to assess the advantages of Hyper-V 2016 for your business, configure test environments to confirm the ability of Hyper-V 2016 to run your critical workloads, design an efficient network topology for a cloud-centric or hybrid deployment, develop and execute a non-disruptive upgrade plan, train your IT management and technical support staff, and provide ongoing consulting and troubleshooting support to ensure that your Hyper-V 2016 solution delivers the highest possible business benefit.

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    Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports transmitted by each consultant to each customer. The practice of documenting and archiving service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.

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    Progent offers small and mid-size companies professional consulting for Intrusion Protection products and IPsec VPN technology from major firewall and Virtual Private Network security companies such as Check Point Software, Juniper, and SonicWall. Progent can help you design a detailed security plan and select appropriate products from multiple suppliers to support your security goals while sticking within your spending restraints.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.

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    Progent can provide cost-effective online access to an Oracle MySQL DBA or software programmer and can help organizations of any size to configure and manage MySQL in a reliable network infrastructure that offers advanced performance, expandability, and security. Progent also has proven skill helping companies port applications from Oracle to MySQL.

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    Progent's Microsoft engineers offer advanced expertise in implementing, operating and debugging all versions of Microsoft Project Server and can provide a wide variety of affordable remote support services following proven best practices to help businesses of any size to get all the benefits of this powerful project management solution. Consulting support offered by Progent include system design, installation and upgrades, setting up secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training classes.

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    Progent's Microsoft-certified consultants can provide remote or onsite expertise to assist organizations of all sizes to plan, deploy, administer, and repair a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from older releases of Data Protection Manager or from another backup system, and Progent can optimize your Data Protection Manager implementation for onsite, cloud-based, or hybrid environments. Progent offers occasional help for resolving especially stubborn issues, or full project management services. Progent's consultants can also help you to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.

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