For small and midsize businesses in Schaumburg or anywhere in the state of Illinois, Progent provides technical support for networks based on UNIX or Linux or for networks that include a mix of UNIX and Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity planning.
Progent's online technical support engineers offer exceptional value due to the fact that they are equipped with the practical background and the sophisticated tools to resolve most network issues quickly. Efficient support reduces immediate expenses since service calls require a smaller number of billable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company saves even more in incidental costs by reducing or avoiding network outages and associated losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to typical online support companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with scenarios where quick repairs somehow end up as substantial tabs. Progent's skill at disposing of problems efficiently translates into your business spending less money.
Progent's Remote Service Technologies
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies which permit the highest level of effectiveness for online engineering help and repair for small and midsize company computer systems. Progent provides safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to interface to your company's computer system remotely without compromising corporate security.
Progent's powerful technical support reporting system stores thorough documentation describing the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of services rendered to every Progent customer by any consultant. This history of issues and repairs is stored as a conveniently searchable internal database that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to vendors' internal support staff with the result that Progent's online consulting specialists can determine optimal resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Schaumburg or anywhere in Illinois or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's online technical service engineers have advanced credentials in a comprehensive set of disciplines. This broad range of capability enables Progent's engineers to tackle almost any emergency that may crop up in a small company information system. Credentials held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.
To help clients with mixed-OS networks, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services available from Progent to small businesses in Schaumburg and throughout the state of Illinois include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide spectrum of information technology including system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from legacy applications to the latest MS Windows or Linux-based environments. Progent's group-based approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency online help for resolving anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs can handle the most stubborn issues associated with network design, integration, management, protection, and repair. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and coming up with workarounds or identifying software updates. CCIEs represent an excellent value because their depth of experience permits them to fix the most difficult problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone access to a Cisco authorized CCIE so you can get immediate help for complex network infrastructure problems that are lowering worker efficiency but are outside the scope of your ordinary IT maintenance providers. Progent's CCIE consultants can communicate with your network by means of state-of-the-art remote troubleshooting technology in order to provide quick, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Experts
Progent's Microsoft-certified remote service experts can deliver computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of online desktop support including Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of security solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your company to recover rapidly after a serious penetration. Security support services offered by Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; installing firewalls; building safe mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of world-class remote consulting professionals for special projects that small companies often need. Billing charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Schaumburg Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk support programs for small companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are designed for small companies who lack the resources to assemble and manage an internal Help Desk but who want quick response from a reliable Call Center with professional telephone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk or improving your established organization, selecting or customizing Help Desk application software to handle the special needs of your business, or adding temporary phone support staff to reinforce your internal Call Center team to deal with demanding events like software migrations, mass updates, or installing new applications.
Progent's Help Desk staff of experienced network professionals offers your computer users in Schaumburg or anywhere in the state of Illinois instant contact with a reliable technical support resource with substantial experience delivering telephone-based help and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a significant contributor to business productivity, and Progent's goal is to solve rather than just record network issues.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote professional consulting expertise and education in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft applications such as CRM, MS Project, Office Word, and Microsoft Office Excel. To learn more on Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac professionals can nurture the creative components of Macintosh computing by offering remote consulting services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Schaumburg, or anywhere in the state of Illinois, online network monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your network maintenance is proactive and automated. By spotting potential trouble spots before they grow into crashes, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems powered by multiple OS platforms.
To contact Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area