Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
||500 North Michigan Avenue
Chicago, Illinois 60611
|Sales Phone: 312-800-0223
Link: Chicago Network Support Services
|Downers Grove, IL
||650 Warrenville Rd
Lisle, Illinois 60532
|Sales Phone: 331-251-1422
Link: Downers Grove, IL Network Support Services
||1900 E Golf Rd
Schaumburg, Illinois 60173
|Sales Phone: 847-944-8599
Link: Schaumburg, IL Network Support Services
||1363 Shermer Road
Northbrook, Illinois 60062
|Sales Phone: 224-534-2088
Link: Skokie, IL Network Support Services
Immediate Remote Technical Support for Schaumburg Computer Networks
For companies located in Schaumburg or anywhere in Illinois, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, plus the services of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online support experts provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to solve most information system problems quickly. Efficient support lowers immediate expenses because solutions use up minimal billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support know-how is especially important for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you receive. Unlike many remote support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where fast repairs manage to end up as big tabs. Progent's penchant for solving problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized tools and field-proven methodologies that promote the maximum degree of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's online support team to access your company's environment remotely without breaching network security.
Progent's advanced service reporting application keeps thorough records for all support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of all help rendered to every Progent client by any Progent consultant. This history of issues and solutions is organized as a quickly exploitable support database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote consulting experts can determine the best resolutions in the least time.
Remote support available from Progent to businesses in Schaumburg and anywhere in the state of Illinois include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online support experts can provide computer repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server application development,
Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop consulting and support services to help you business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network engineers, and validates an individual's networking skills at the master level. CCIEs know how to handle even the most stubborn problems encountered in network planning, integration, management, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs offer exceptional value since their broad experience permits them to solve problems rapidly. In common instances, less experienced consultants can wrestle for hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system via advanced remote troubleshooting tools to perform efficient, secure, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading selection of infrastructure devices. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security Integration services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Qualified Network Security Specialists
Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of security services that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recuperate rapidly following a damaging penetration. Security solutions available from Progent include: in depth data security and compliance assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; installing firewalls; building secure architectures for off-site and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help organizations of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to address a broad array of computer technologies including network architecture, email systems, network and process security, plus UNIX and Windows coexistence. For server hardware economization and easy management in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux environments. Progent's group-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent online assistance troubleshooting anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. The ProSight suite of outsourced network management services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Schaumburg Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are designed for organizations who don't have the budget to create an in-house Help Desk but who need quick access to an efficient Help Desk Call Center with proficient phone support as well as the expertise to escalate the most challenging tasks to high-level engineers.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or revamping your established organization, identifying or modifying Call Center software products to address the unique needs of your business, or providing occasional online personnel to reinforce your in-house Help Desk Call Center resources during unusually busy situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk staff of seasoned network professionals offers your computer users in Schaumburg or anywhere in the state of Illinois immediate access to a large network service resource with substantial background delivering phone help and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a solid enabler of business efficiency, and Progent's intent is to fix and not merely annotate technical problems.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff provides remote and in-depth engineering support and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, custom development, and training services, see Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Schaumburg, or anywhere in the state of Illinois, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your computer maintenance is proactive and automated. By anticipating possible problems before they result in downtime, proactive monitoring can head off stressful and expensive information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments powered by a combination of platforms.
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Schaumburg or anywhere in the state of Illinois, Progent's phone-based computer support specialists can deliver expert and affordable IT help the moment your organization needs it. More than 15 years of delivering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Schaumburg organization deals with a local freelance support technician or employs a full time IT staff that can handle ordinary computer problems, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to address sudden network emergencies or especially challenging integration problems.
Details of Progent's Online Network Services for Schaumburg
Progent's phone help, remote repair, network security expertise, and system administration services offer companies in Schaumburg or anywhere in the state of Illinois unparalleled leverage for your support budget. Whether you need occasional phone help and remote network repair or full-time Help Desk Call Center services and network administration, Progent's professionals can provide your office world class IT support while permitting you to avoid the expense and hassle of running a large internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Schaumburg and is also ideal for customers in more remote regions of Illinois that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent provides online help on a per-minute basis, so you are charged only for the support you use. Progent requires no minimum charge for online support and imposes no periodic subscription fee for support services provided during regular working hours. This protects you from facing big bills for simple fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to on-staff professionals with experience in planning, deploying, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core consulting services include technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Call Center services. Progent's Application Experts group can provide in-depth consulting expertise in critical business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Expertise
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Software Programming
MySQL Management Support and Software Programming
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a full service centralized resource for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive IT solutions that fit the special requirements of your company.
- State of the Art Remote Connectivity Tools
Protected remote access permits Progent's support experts to observe exactly what your users see. This makes it easier to produce fast fixes to problems that might otherwise demand a costly personal visit. Effective remote access tools and expert technicians combine to allow Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in offsite support and remote system analysis.
- Support for Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for Maximum System Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-conscious offices whose clients require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises help per minute. As a result, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.