Immediate Remote Support for Schaumburg Illinois Computer Networks
For organizations in Schaumburg Illinois, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses because solutions require fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves even more in incidental costs by reducing or eliminating network downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where quick fixes manage to turn into big tabs. Progent's skill at dealing with technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and field-proven processes which allow the maximum level of efficiency for online help and repair for IT networks of all sizes. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your company's environment remotely without violating corporate security.
Progent's advanced technical support reporting application maintains thorough histories of the support that Progent's customers have received. Progent's team service personnel have the benefit of the history of all help rendered to every client by any engineer. This history of issues and repairs is structured as a readily searchable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick response from vendors' internal support staff so Progent's remote consulting experts are able to come up with the best solutions in the least time.
Online support provided by Progent to customers in Schaumburg Illinois include:
Certified MS Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop support services to help you business to install, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs can handle the most complex problems encountered in network design, integration, maintenance, compliance, and repair. CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness because their broad experience permits them to find solutions for problems rapidly. In typical instances, less seasoned service providers can struggle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can interface to your environment by means of advanced remote support technology in order to provide quick, secure, and economical diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading family of networking products. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet APs planning and integration support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of system protection solutions that can bolster the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your business to clean up quickly after a serious penetration. Security solutions offered by Progent cover thorough network security assessment using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online support services to address a broad array of information technologies including network architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Important Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Schaumburg Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting support can support you in creating an effective new Call Center or enhancing your existing organization, identifying or enhancing Call Center software products to meet the particular needs of your company, or providing temporary online staff to work with your existing Help Desk group to deal with unusually busy scenarios like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of experienced information technology professionals offers your clients in Schaumburg Illinois immediate communication with a dependable technical support resource with extensive background offering telephone-based support and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a significant enabler of company efficiency, and Progent's target is to solve and not merely track IT problems.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Group can supply phone-based professional engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Schaumburg Illinois online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they cause downtime, proactive monitoring can head off inconvenient and expensive service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support multiple platforms.
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Schaumburg Illinois, Progent's online network support engineers can deliver professional and cost-effective system support the instant your company has to have it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix network problems quickly while avoiding the cost and lost time associated with on-site service calls.
Even if your Schaumburg business works with a local independent support technician or employs an in-house organization that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to fix unexpected network emergencies or especially tough integration projects.
Benefits of Progent's IT Support for Organizations in Schaumburg Illinois
Progent's online support services allow your Schaumburg business to enjoy the advantages of timely, expert network support without the cost of maintaining a full-time IT staff. Your information system will acquire added business value by being more reliable, efficient, and protected. Benefits to your business include:
- Convenient virtual expansion of your local support resources
With most offices in Schaumburg Illinois, local network service providers, whether made up of outside consultants or a full-time IT staff, can solve typical technical problems. On the other hand, IT crises may strike when local support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's online support professionals offer an easy, fast, and budget-friendly way to augment your regular resources and to transfer valuable knowledge to increase your ability to resolve future issues locally.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller businesses often depend on individual freelance consultants. While freelance service people carry smaller internal costs than larger service companies and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve personnel may force your business to go without assistance during an IT crisis. As your business expands, system unavailability and problems with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve support experts to insure your network is always up and running.
- Build a Solid Basis for Seamless Expansion
Organizations typically begin with an IT system created on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown onto an unstable foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly built systems need careful assessment, intelligent strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can offer the solid foundation to handle critical business demands and facilitate future expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller companies require advice and technical training to negotiate an increasingly complex array of technology options capable of promoting business success and improving productivity. They hardly need a computer engineer who is trying to sell a certain vendor's products. Network support and product selling can lead to a scenario where the recommended
solution is built around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match IT expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for support services provided during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces little competition. Companies who utilize familiar freelance service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.