Immediate Online Technical Support for Schaumburg Illinois Networks
For businesses located in Schaumburg Illinois, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the assistance of CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote support experts provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools necessary to resolve most information system issues quickly. Efficient support lowers immediate costs since service calls accumulate minimal billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your company saves additionally in indirect expenses by minimizing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is particularly important in environments that depend on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike many remote service organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate situations where speedy. minor solutions manage to turn into large invoices. Progent's penchant for disposing of technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized technologies and field-tested methodologies which promote the highest level of effectiveness for remote engineering help and repair for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's online support team to connect to your company's system remotely without compromising network security.
Progent's advanced customer support database application keeps thorough histories for the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of services delivered to each Progent customer by every engineer. This history of issues and fixes is structured as an easily retrievable internal database that enables Progent's remote technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft open up other massive technical databases and permit quick response from manufacturers' internal engineering staff so Progent's remote consulting experts can find the best solutions promptly.
Remote technical support services provided by Progent to customers in Schaumburg Illinois include:
Certified MS Windows Experts
Progent's Microsoft-expert remote service engineers offer computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a wide variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop services to assist your business to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and indicates a person's technical skills at the master level. Cisco CCIEs know how to deal with even the most challenging challenges associated with network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad expertise permits them to find solutions for problems rapidly. In typical instances, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment using sophisticated remote support tools in order to perform fast, secure, and economical diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of networking devices. Cisco technology support available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless access point planning and configuration, Aironet APs deployment expertise, Cisco wireless controllers support Services, Cisco VPN and Security engineering expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of security solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recover quickly after a damaging breach. Security services offered by Progent cover comprehensive information security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; building safe mechanisms for remote and mobile connectivity; defending your messaging system from spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to address a wide array of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server consolidation and easy management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Schaumburg Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk Call Center or revamping your established one, selecting or modifying Help Desk application software to handle the special requirements of your business, or providing temporary online staff to work with your existing Call Center resources to deal with high-demand events like software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center team of experienced network experts provides your computer users in Schaumburg Illinois immediate assistance from a reliable network service resource with substantial background delivering phone help and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a significant driver of business efficiency, and Progent's policy is to solve instead of merely report network issues.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced consulting support and training in specific application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for familiar Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Schaumburg Illinois remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they cause network outages, automated monitoring can minimize inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by a variety of platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Schaumburg Illinois, Progent's online network support engineers are ready to provide expert and economical IT support the instant your business has to have it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to solve computer problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.
Even if your Schaumburg organization has a local freelance consultant or maintains a full time IT staff that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to resolve sudden system crises or especially challenging integration problems.
Advantages of Progent's IT Support for Businesses in Schaumburg Illinois
Progent's remote network troubleshooting services enable your Schaumburg company to realize the benefits of immediate, expert IT support without the cost of maintaining an in-house IT staff. Your information system will derive added business value by becoming increasingly available, productive, and protected. Advantages to your company include:
- Seamless virtual expansion of your local support resources
With most organizations in Schaumburg Illinois, nearby network service providers, whether represented by freelance consultants or a full-time IT staff, can deal with typical technical problems. On the other hand, IT crises sometimes strike when local resources are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your usual service personnel. In these situations, Progent's on-call service professionals provide a convenient, fast, and budget-friendly solution to augment your regular resources and to pass on valuable information to increase your ability to resolve downstream issues locally.
- Reduced Dependence on Individual Service Providers
For network support, smaller organizations often rely on independent freelance service providers. While freelance service people have smaller internal costs than larger support organizations and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of reserve help may force your business to go without help during an emergency. As your company grows, system downtime and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup support expertise to insure your network stays up and running.
- Build a Solid Foundation for Smooth Expansion
Businesses typically start with an information system implemented on a modest budget. Without a strong infrastructure, slap-dash fixes can get piled onto a shaky foundation. As a network grows, reliability and expandability problems can impede the productivity of the business. Such badly built environments need careful analysis, intelligent strategic planning, and extensive IT knowledge to evolve to a network architecture that can offer the stable foundation to meet vital business demands and facilitate downstream expansion.
- Interact with Solution Providers Rather Than Technology Sellers
Smaller organizations need guidance and technical education to navigate through an ever more complex maze of product options capable of accelerating business growth and improving efficiency. Businesses hardly need a computer consultant who is trying to sell a certain vendor's technology. Network support and product selling can lead to a situation where the recommended
solution is built around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align technical expertise with the best needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical knowledge, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, in the trenches of network support, executing a broad variety of IT projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This ensures that you get not only world-class IT capability, but also a consultant with proven approaches for using technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you are charged just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Businesses who utilize familiar independent consultants or who employ internal IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.