Fast Online Support for Schaumburg Computer Systems
For businesses in Schaumburg or anywhere in the state of Illinois, Progent provides remote support for information systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISSP-qualified security experts to handle advanced security design and troubleshooting jobs.
Progent's remote support engineers provide exceptional value due to the fact that they have the real-world background and have access to the advanced tools required to solve most network problems rapidly. This lowers immediate costs because service calls use up fewer billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization saves even more in incidental costs by minimizing or eliminating network downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting expertise is particularly valuable for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. In contrast to many remote support companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from situations where fast repairs somehow end up as large invoices. Progent's skill at handling problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and proven processes that ensure the highest level of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's remote service group to access your system remotely without compromising network security.
Progent's powerful customer support reporting application includes detailed documentation for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of all help delivered to every client by every Progent consultant. This archive of trouble tickets and solutions is stored as a quickly searchable internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft open up additional vast support databases and allow quick response from vendors' internal product engineers with the result that Progent's online service experts are able to find optimal solutions in the least time.
Online technical support services provided by Progent to businesses in Schaumburg and anywhere in the state of Illinois include:
Authorized Windows Expertise
Progent's Microsoft-expert remote service professionals offer computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop support services to assist your company to deploy, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking consultants, and certifies a person's technical skills at the expert level. Cisco CCIEs know how to resolve the most difficult challenges occurring in network design, integration, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or locating software updates. CCIEs provide excellent cost-effectiveness since their broad expertise permits them to fix problems quickly. In typical cases, less qualified engineers can wrestle for many hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your computer system by means of sophisticated on-line support technology in order to provide efficient, secure, and affordable diagnosis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of networking products. Cisco infrastructure consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless APs consulting services, Cisco wireless controllers support Services, Cisco VPN engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions to improve the defenses of your Windows, macOS and OS X, or Linux environment against attacks or assist your business to recuperate quickly after a damaging penetration. Security support services offered by Progent cover thorough network security and compliance assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; establishing safe techniques for remote and mobile communication; defending your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a broad range of information technologies including network infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that include Linux with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to MS Windows or Linux environments. Progent's team-based methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Schaumburg Business Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center staff of experienced information technology professionals gives your customers in Schaumburg or anywhere in the state of Illinois fast access to a large support resource with extensive background offering phone support and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk perception as a solid enabler of business productivity, and Progent's policy is to fix and not just record network issues.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Schaumburg, or anywhere in the state of Illinois, online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so that your network maintenance is proactive and automated. By anticipating potential issues before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that incorporate multiple operating systems.
To contact Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Schaumburg or anywhere in the state of Illinois, Progent's online computer support engineers are ready to deliver effective and economical IT support the moment your organization requires it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems quickly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Schaumburg company works with a regular freelance consultant or maintains an in-house organization that know how to handle common computer problems, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to address unexpected system emergencies or particularly complicated integration problems.
Advantages of Progent's Network Help for Offices in Schaumburg
Progent's remote network troubleshooting services enable your Schaumburg business to have the benefits of immediate, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will derive greater strategic value by being more reliable, productive, and protected. Benefits to your company include:
- Seamless virtual extension of your on-site support resources
For most offices in Schaumburg or anywhere in Illinois, nearby computer service providers, whether represented by outside consultants or a full-time maintenance staff, can deal with the majority of technical issues. On the other hand, major troubles might spring up when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your local support people. In these situations, Progent's online service professionals provide an easy, fast, and economical way to augment your local resources and to transfer valuable information to increase your ability to resolve downstream issues in-house.
- Reduced Reliance on Individual Service Providers
For IT support, smaller businesses often rely on individual freelance service providers. Although freelance consultants carry smaller overhead than larger service firms and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the lack of backup help may force your company to wait for help during an emergency. As your company expands, system unavailability and problems with vital applications become more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve support experts to make sure your network is always available.
- Create a Solid Basis for Seamless Expansion
Businesses often start with an information system implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get thrown onto an unstable foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. Such badly built systems require proper analysis, smart strategic planning, and broad-based technical expertise to evolve to a network architecture that can deliver the solid foundation to handle vital business demands and facilitate future growth.
- Work with Solution Providers Instead of Technology Sellers
Smaller organizations need guidance and technical education to navigate through an ever more complicated array of product options available for promoting business success and improving productivity. They hardly need a network engineer who is motivated to resell a specific vendor's products. IT consulting and product selling can lead to a situation where the recommended
solution is built around a profitable product rather than the genuine needs of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align technical consulting with the real needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT knowledge, fine tuned support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, in the trenches of network service, performing a wide range of technical projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only world-class technical capability, but also a support engineer with proven approaches for using computer knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises visits per minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local service organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by every consultant to every client. The practice of detailing and archiving service activity allows more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support companies to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.