Fast Remote Troubleshooting for Schaumburg Illinois Computer Systems
Urgent Online Help for Schaumburg NetworksFor organizations located in Schaumburg Illinois, Progent offers remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, plus the assistance of CISSP-certified security experts to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional value because they possess the practical experience and are equipped with the sophisticated technology necessary to solve the majority of network issues rapidly. Efficient support lowers immediate expenses because service calls require minimal chargeable minutes. Online support also avoids the cost of sending an engineer to your office. Your company saves even more in incidental expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly important in environments that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing policy for online help is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed only for the support that you receive. In contrast to typical online support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where fast repairs somehow end up as big bills. Progent's skill at disposing of technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and proven methodologies that allow the highest level of effectiveness for online help and repair for information systems of any size. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's Technical Response Center to link to your system remotely without compromising network security.

Progent's advanced customer support reporting application stores thorough documentation of the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of support delivered to each Progent customer by every consultant. This database of anomalies and fixes is stored as a readily searchable internal database that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available additional extensive technical support databases and allow quick response from manufacturers' in-house engineering staff so Progent's online consulting specialists are able to arrive at the best resolutions quickly.

Remote technical services available from Progent to companies in Schaumburg Illinois include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight suite of network management outsourcing services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology allows clients to execute major projects within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting support can aid you in building an effective new Help Desk Call Center or revamping your current one, identifying or enhancing Help Desk software products to handle the unique needs of your corporation, or adding occasional online staff to reinforce your existing Call Center group to handle high-demand situations like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced network consultants gives your workers in Schaumburg Illinois quick assistance from a large support resource with years of background offering telephone-based help and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a major contributor to company efficiency, and Progent's policy is to resolve and not merely track IT problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based professional consulting support and training in key application fields such as ERP, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Schaumburg Illinois online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they result in crashes, system monitoring can head off stressful and expensive service crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a combination of OS platforms.
How Your Schaumburg Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Schaumburg Illinois, Progent's phone-based computer support engineers can provide professional and affordable IT help whenever your business has to have it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve network problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Schaumburg office has a local freelance consultant or maintains an in-house IT staff that can deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to solve sudden network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Schaumburg Illinois
Progent's online technical help services allow your Schaumburg business to enjoy the benefits of on-call, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site support resources
    With most businesses in Schaumburg Illinois, local computer support providers, whether made up of outside consultants or an in-house IT staff, can handle the majority of technical issues. On the other hand, IT crises may spring up when your regular resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local service personnel. In these situations, Progent's on-call service experts give you an easy, fast, and affordable way to supplement your local resources and to transfer useful knowledge to improve your capability to handle future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller offices commonly rely on individual freelance consultants. Although independent service people carry smaller overhead than larger support organizations and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of reserve help may require your company to wait for assistance during an emergency. As your network expands, network downtime and trouble with critical software become more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service expertise to insure your network stays up and running.

  • Build a Scalable Basis for Seamless Growth
    Organizations typically begin with an IT architecture implemented on a shoestring budget. Lacking a robust framework, band-aid repairs often get piled on top of a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. These poorly built systems require proper assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture able to deliver the solid foundation to handle critical business demands and facilitate downstream growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller companies need guidance and technical training to negotiate an increasingly complex maze of product alternatives capable of promoting business growth and improving efficiency. They hardly need a network consultant who is trying to resell a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is built around a predetermined product instead of the genuine needs of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to align technical consulting with the real needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, at the front lines of network support, executing a broad variety of IT tasks for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not only expert IT skills, but also a consultant with proven approaches for applying technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for services provided during regular working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who work with trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    Progent can help you to deploy Cisco Wi-Fi controllers to manage wireless LANs of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi environment or implement an efficient transition to Cisco's latest wireless controller products. Progent can provide expertise for both physical and software-only wireless controllers and can help you to determine which type makes sense for your Wi-Fi environment. For 802.11ac Wave 2 wireless controllers, Progent offers Cisco 3504 Wi-Fi controller expertise, Cisco 5520 wireless controller support, and Cisco 8540 Wi-Fi controller consulting.

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    Progent's Cisco-premier CCIE network engineers can help your company to maintain your current PIX 500 or Cisco ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, deploy, tune, manage and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services

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    Progent's Microsoft-certified consulting experts have over a decade of experience planning, deploying, optimizing and fixing SCOM solutions and can provide organizations of all sizes expert online or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that provides the performance and resilience needed to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs according to best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can provide responsive online or on-premises troubleshooting to help you to fix serious problems detected by SCOM 2012.

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    Progent's Windows consultants can assist organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier version of Microsoft Windows. Remote and onsite assessment and migration support for Windows 10 available from Progent's consultants include Return on Investment analysis, project coordination, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile management, teleworker access, data and identity security, automated provisioning and administration, network infrastructure design, Wi-Fi support, disaster recovery planning, webinar training for IT support personnel and users, and ongoing Call Center support services.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to plan and deploy a DR solution built around Microsoft's latest Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using industry-standard hardware, Virtual Machine Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for easy, economical creation of a stretch cluster quorum witness.

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