Fast and Affordable Online Technical Support for Schaumburg Networks
For companies in Schaumburg or anywhere in Illinois, Progent provides online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's remote support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced tools required to resolve the majority of network issues rapidly. This lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves even more in incidental costs by reducing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting expertise is especially valuable in environments that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you pay only for the support that you actually get. Unlike many remote support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing do away with situations where fast solutions manage to end up as substantial bills. Progent's penchant for solving technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies that promote the maximum level of effectiveness for remote technical support and repair for IT networks of all sizes. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your system remotely without violating network security.
Progent's sophisticated technical support reporting application maintains comprehensive documentation for the service that Progent's customers have received. Progent's staff consultants have access to the records of assistance delivered to every client by every Progent engineer. This history of trouble tickets and responses is organized as a readily exploitable support knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and allow priority response from vendors' in-house product engineers so Progent's remote consulting specialists are able to arrive at optimal solutions quickly.
Online support services available from Progent to businesses in Schaumburg and anywhere in the state of Illinois include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service professionals can provide computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the highest accreditation for networking consultants, and indicates an individual's technical skills at the expert level. Cisco CCIEs know how to resolve even the most stubborn problems surrounding network design, deployment, management, protection, and repair. CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with IOS network administration tools and developing workarounds or locating software patches. CCIEs offer excellent value because their broad experience permits them to fix problems rapidly. In many instances, less seasoned engineers can struggle for hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via the latest on-line support tools in order to provide efficient, safe, and affordable analysis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading selection of networking devices. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points planning and integration expertise, Cisco WiFi controllers support Services, Cisco VPN engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recuperate rapidly following a serious penetration. Security solutions offered by Progent include: in depth network security and compliance audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious attacks; setting up firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent process for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to cover a broad range of computer technologies including network infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux-based systems with Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the world's leading enterprises. The ProSight line of network monitoring and management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Schaumburg Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of veteran information technology experts gives your computer users in Schaumburg or anywhere in the state of Illinois quick contact with a dependable network service group with substantial experience offering telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a key contributor to business performance, and Progent's policy is to resolve rather than just record IT problems.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Team can supply online and in-depth consulting expertise and training in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Schaumburg, or anywhere in the state of Illinois, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your environment so that your IT support is proactive and automated. By detecting emerging problems before they grow into crashes, proactive monitoring can head off disruptive and costly network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by a mix of operating systems.
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Schaumburg or anywhere in the state of Illinois, Progent's online network support specialists can deliver effective and economical system help the moment your organization requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to repair computer problems rapidly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Schaumburg business works with a regular freelance support technician or maintains a full time organization that know how to handle typical computer problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to handle sudden system emergencies or especially complex integration problems.
Features of Progent's Online Computer Support for Schaumburg
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services offer businesses in Schaumburg or throughout the state of Illinois unparalleled leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Schaumburg and is also ideal for customers in geographic regions of Illinois that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, service databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent offers remote support on a minute-by-minute basis, so you pay only for the support you use. Progent asks for no minimum charge for phone help and imposes no monthly retainer for services delivered during regular business hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers help from authorized professionals with skill in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support services include technology integration, MS Exchange Server expertise, network security design, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting support in critical business applications. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that match the special needs of your company.
- State of the Art Remote Connectivity Software
Protected remote connectivity permits Progent's service professionals to observe exactly what your users see. This makes it possible to produce quick solutions to issues that could otherwise demand a costly personal service call. Cutting-edge remote connectivity software and expert engineers combine to allow Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online support and automated system tracking.
- Compatibility with Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Service for Maximum System Uptime
For companies with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed especially for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical expertise, refined remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, in the trenches of IT service, executing a broad variety of technical projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not just expert IT help, but also a consultant with proven methods for applying computer knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services delivered during regular working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock network monitoring services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.