Immediate Remote Support for Schaumburg Illinois Computer Networks
Fast Online Technical Support for Schaumburg NetworksFor organizations in Schaumburg Illinois, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses because solutions require fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves even more in incidental costs by reducing or eliminating network downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where quick fixes manage to turn into big tabs. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and field-proven processes which allow the maximum level of efficiency for online help and repair for IT networks of all sizes. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your company's environment remotely without violating corporate security.

Progent's advanced technical support reporting application maintains thorough histories of the support that Progent's customers have received. Progent's team service personnel have the benefit of the history of all help rendered to every client by any engineer. This history of issues and repairs is structured as a readily searchable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick response from vendors' internal support staff so Progent's remote consulting experts are able to come up with the best solutions in the least time.

Online support provided by Progent to customers in Schaumburg Illinois include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk consulting support can support you in creating an effective new Call Center or enhancing your existing organization, identifying or enhancing Call Center software products to meet the particular needs of your company, or providing temporary online staff to work with your existing Help Desk group to deal with unusually busy scenarios like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of experienced information technology professionals offers your clients in Schaumburg Illinois immediate communication with a dependable technical support resource with extensive background offering telephone-based support and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a significant enabler of company efficiency, and Progent's target is to solve and not merely track IT problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply phone-based professional engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Schaumburg Illinois online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they cause downtime, proactive monitoring can head off inconvenient and expensive service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support multiple platforms.
How Your Schaumburg Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Schaumburg Illinois, Progent's online network support engineers can deliver professional and cost-effective system support the instant your company has to have it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix network problems quickly while avoiding the cost and lost time associated with on-site service calls.

Even if your Schaumburg business works with a local independent support technician or employs an in-house organization that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to fix unexpected network emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Organizations in Schaumburg Illinois
Progent's online support services allow your Schaumburg business to enjoy the advantages of timely, expert network support without the cost of maintaining a full-time IT staff. Your information system will acquire added business value by being more reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    With most offices in Schaumburg Illinois, local network service providers, whether made up of outside consultants or a full-time IT staff, can solve typical technical problems. On the other hand, IT crises may strike when local support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's online support professionals offer an easy, fast, and budget-friendly way to augment your regular resources and to transfer valuable knowledge to increase your ability to resolve future issues locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller businesses often depend on individual freelance consultants. While freelance service people carry smaller internal costs than larger service companies and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve personnel may force your business to go without assistance during an IT crisis. As your business expands, system unavailability and problems with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve support experts to insure your network is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations typically begin with an IT system created on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown onto an unstable foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly built systems need careful assessment, intelligent strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can offer the solid foundation to handle critical business demands and facilitate future expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller companies require advice and technical training to negotiate an increasingly complex array of technology options capable of promoting business success and improving productivity. They hardly need a computer engineer who is trying to sell a certain vendor's products. Network support and product selling can lead to a scenario where the recommended solution is built around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match IT expertise with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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    Immediate SSIS Expert Development

    Progent offers online and on premises expertise to assist your organization with any phase of business intelligence reporting ranging from troubleshooting or modernizing applications to planning and deploying an advanced BI solution. Progent's management reporting consultants can help your company to support your current reporting system, assist you to migrate reports from an outdated reporting product to a current solution, and deliver custom online mentoring tailored to your individual needs. Progentís management reporting and analytics professionals can provide experience in the leading business analytics reporting and visualization tools such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot and Power View, Report Designer and Report Builder.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent provides IT services for mid-size businesses who have 100 to 250 system clients. The medium size company or work group has typically been an underserved part of the market for IT consulting services. The cost structures and support access practices of large outside support organizations make them too costly for the typical mid-size business or small medium business (SMB), which commonly has a minimal information technology budget with which to maintain an information system whose complexity and sophistication are frequently similar to the networks of far bigger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual network technology and proactive server monitoring, significantly reduces the network support expenses of an SMB while offering the small organization with big-company support from certified, world-class experts knowledgeable in a wide range of small business technologies. If your mid-sized organization or small business is looking for levels of IT support appropriate by a mid-size office without paying enterprise costs, contact Progent.

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    24-7 Microsoft Windows 2003 Remote Technical Support

    Progent's Microsoft-certified Windows Server 2003 engineers offer network support and expert consulting services for the entire family of Microsoft .NET Servers, Windows 2003 Server, and Windows Server 2000. Progent's Microsoft Windows Server 2003 migration, configuration, administration, and support services include network design, installation, project management, in-person and off-site network support and repair, Help Desk outsourcing, expert security services, comprehensive outsourcing, and expert co-sourcing.

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    Progent's Wi-Fi consultants can help you to deploy Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's modern Wi-Fi controller products. Progent can provide support for both hardware-based and software-based wireless controllers and can help you to determine which version makes sense for your Wi-Fi environment. For 802.11ac Wave 2 wireless controller appliances, Progent offers Cisco 3504 wireless controller expertise, Cisco 5520 wireless controller expertise, and Cisco 8540 Wi-Fi controller consulting.

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    Apple OS X Network Consultants

    Progent's consultants can provide Mac users a variety of services including desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Microsoft Entourage and email expertise, security services, and one-on-one training. Progent can assist clients to migrate to macOS from OS X or earlier editions of Apple Mac OS X and Progent can offer help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone integration and Apple iPad management, or moving to iCloud. For computer networks based exclusively on Apple macOS or OS X or for systems with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, configuring and supporting a network environment that is available, safe, efficient and aligned with your company's objectives.

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    Windows Server 2000 Upgrade

    Progent's certified Windows 2000 consulting staff can help you enhance the functionality of your existing Windows 2K Servers and can simplify network administration, provide tech support and repair, and strengthen security. Progent can also help you create, rationalize, and execute a plan to migrate from Microsoft Windows Server 2000 to Microsoft Windows Server 2003. Progent is experienced in designing pilot installations to eliminate the technical risk associated with migrating to Windows Server 2003 by uncovering potential hardware and application compatibility issues.

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    Network monitoring ordinarily involves tracking a networkís resource utilization in order to uncover throughput backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that work under Linux and can be deployed to observe mixed-platform networks where UNIX and Windows operate together. Progent's network integration engineers can show you how to use both these programs to tune and repair your network. Progent's UNIX consulting professionals offer small companies and developers help with managing and servicing UNIX and Linux systems that coexist with Microsoft-based technology.

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    Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in key areas such as multitenancy, flexible infrastructure, cloud readiness, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can help your company to benefit from Windows Server 2012 R2 Hyper-V to install and manage virtual servers to cut IT expenses and enhance productivity.

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    Progent's Microsoft-certified consultants can provide low-cost online and onsite support to implement your migration to Microsoft Exchange Server 2010, produce extensive documentation of your new messaging environment, educate your IT team and end users to get them up to speed rapidly on Microsoft Exchange 2010, and offer continuing management consulting and technical help. Progent's consultants can also help you upgrade from Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.

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    Specialists System Center MOM

    Progent's Microsoft-certified consulting experts have more than 10 years of background designing, deploying, optimizing and fixing Microsoft SCOM solutions and offer companies of all sizes expert online or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the performance and availability required to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on best practices for tracking network fabric as well as both Microsoft and third-party apps and services. Also, Progent can provide responsive online or onsite technical support to help you to fix serious problems detected by SCOM 2012.

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    Peppercon eRIC Services

    Remote management cards give IT managers full control of a server without the requirement for an on-site visit. Through these server management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified consultants can assist you to design, deploy, and support a fault-tolerant business network that includes remote management cards and Progent can utilize these remote server management cards to provide efficient remote technical help. Progent has experience with a variety of remote management cards including Aten remote management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.

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    Technology Professional Solaris with Windows

    If you are producing UNIX or Linux software on a network that has Microsoft Windows-based processors, PCs, and office productivity products, Progent can provide full-service IT outsourcing that allows you to focus on your area of high-value know-how while avoiding the constant hassle of maintaining your business network. By using smart network monitoring and by delivering online and on-site support when your company needs it, Progent offers an affordable way for managing an information network that features excellent dependability, protection, and performance. Progent's developer support services feature full-service information technology outsourcing, virtual server infrastructure, online and on-premises service and repair, network monitoring services, and Help Desk Call Center services.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Microsoft Experts SQL Server 2016 Application Migration Outsourcing

    Microsoft SQL Server 2016 introduces significant enhancements in performance, capacity, security, availability, mobile computing support, plus built-in analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ files in one appliance for big data applications, Jason support, Dynamic Data Masking, Mobile Reports, and centralized management of local and cloud-based operations and services. Progent's Microsoft-certified consultants can provide remote and on-premises expertise to help businesses of all sizes to deploy, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and SCOM.

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    Progent can assist small and mid-size businesses to implement VoIP technology to provide their remote workforce the benefit of virtual access to the corporate phone network.

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    Progent's Wi-Fi VoIP phone configuration experts offer online and onsite support to help you build and administer a Cisco wireless IP phone solution by delivering services that can range from debugging the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.

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    Progent can help small and mid-size businesses to provide their remote employees with transparent integration with public cloud applications and services.

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    Progent's Windows consulting experts can assist organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Remote and onsite assessment and upgrade services for Microsoft Windows 10 available from Progent's experts include ROI estimates, project supervision, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management and synchronization, teleworker connectivity, security and compliance, automated deployment and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for network management personnel and users, and post-migration technical help.

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    Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be forced to permit less critical problems to fester.

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    Microsoft Communications Server provides Instant Messaging and Real Presence in a scalable, world-class package offering advanced protection, transparent integration with other Microsoft products, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can benefit from cost savings and improved business efficiencies, enhanced individual productivity, and stronger intellectual property protection with this simple-to-administer, fault-tolerant IM platform. Effective implementations of Microsoft Office Communications Server call for extensive planning and thought before installation. Progent's Microsoft-authorized professionals can deliver the skill needed to deliver all the advantages of Office Communications Server across your whole corporation.

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    Anti-Virus Support Services

    E-Mail Guard by Postini provides constantly updated spam and virus blocking, content filtering, and security from email-based DHA attacks and denial of service attacks. Progent is a Postini aggregator and support specialist. If your organization is too small to purchase for a regular Postini license, you can still get access to Postiniís Perimeter Management services via Progentís E-Mail Guard spam filtering and virus protection aggregation program. Progentís certified email security professionals can show you how to create an email security strategy that incorporates anti-spam and anti-virus services and policies.

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    Progent's expert consultants can show you how to define and implement an efficient in-place Exchange Server 2003 migration strategy that minimizes productivity downtime, simplifies long-term support requirements, and makes your Exchange 2003 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2003 help, repair, and consulting services include expertise with the configuration of third-party add-ons to Exchange 2003 Server that are in keeping with your business needs.

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    In performing consulting projects for corporate clients, Progent follows a structured methodology driven by specified milestones in order to meet financial, timing and technical targets while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the best practices defined by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, test models, design tuning, and professional deployment. All facets are documented to make available a comprehensive description of technical services delivered and to assist in ongoing system support.

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  • Private Cloud Hosting Services Specialists
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    Progentís private cloud hosting enables small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a secure Tier III data center on fault-tolerant hardware with offsite data backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for automatic backup replication and restore. You can take advantage of Progentís private cloud to eliminate major investments in the acquisition, maintenance, and operation of network hardware and facilities while achieving the highest levels of system reliability and physical security.

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