Fast and Affordable Online Help for Schaumburg Computer Systems
For companies located in Schaumburg or anywhere in Illinois, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional leverage because they possess the real-world experience and have access to the sophisticated tools required to solve most information system issues rapidly. This lowers direct expenses because solutions use up fewer chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive online consulting know-how is especially important in environments that rely on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing eliminate situations where quick solutions somehow turn into large invoices. Progent's skill at disposing of technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized technologies and proven methodologies which permit the maximum degree of efficiency for online help and repair for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's online support team to access your company's network without breaching network security.
Progent's advanced customer support reporting system includes extensive records of the support that Progent's clients have received. Progent's staff engineers have access to the specifics of assistance rendered to every client by every Progent engineer. This history of issues and solutions is organized as a quickly searchable support knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with important vendors such as Cisco and Microsoft make available other massive technical support databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can find the most efficient resolutions promptly.
Remote support offered by Progent to clients in Schaumburg and anywhere in the state of Illinois include:
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service professionals offer network repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2013 application development,
Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop support services to assist your company to install, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network professionals, and validates a consultant's network technology knowledge at the master level. CCIEs know how to deal with even the most challenging issues surrounding network design, installation, administration, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs represent an exceptional value since their depth of experience permits them to solve problems quickly. In typical instances, less qualified service providers can struggle for hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can interface to your environment using the latest remote support technology in order to provide fast, safe, and economical analysis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking products by offering consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of system protection services that can enhance the safety of your Windows, macOS and OS X, or Linux environment against assaults or help your company to recuperate rapidly after a serious penetration. Security services available from Progent cover in depth network security and compliance analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; installing firewalls; establishing secure architectures for off-site and mobile connectivity; securing your email system from spam and DHA attacks; and instituting 24x7 network monitoring.
Progent can provide expert online support services to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine local resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad array of information technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance analyzing problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent consultant so all potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Schaumburg Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who don't have the money or time to assemble and manage an internal Help Desk Call Center but who require fast response from a reliable Help Desk with proficient telephone support plus the ability to escalate complex trouble tickets to advanced consultants.
Progent's Call Center consulting expertise can support you in building an efficient new Help Desk Call Center or revamping your established organization, selecting or customizing Help Desk Call Center software to address the unique requirements of your business, or providing occasional phone support staff to supplement your in-house Help Desk Call Center resources to deal with unusually busy situations like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk team of experienced information technology consultants gives your workers in Schaumburg or anywhere in the state of Illinois rapid assistance from an effective network service group with years of experience delivering telephone-based support and remote repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a major contributor to business productivity, and Progent's target is to resolve instead of just track technical issues.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff offers phone-based advanced engineering expertise and education in special application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Schaumburg, or anywhere in the state of Illinois, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your IT support is proactive and automated. By detecting looming issues before they expand into network outages, system monitoring can avoid disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support a variety of OS platforms.
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Schaumburg or anywhere in the state of Illinois, Progent's online network support engineers can provide expert and economical system help the moment your organization has to have it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair computer problems quickly while avoiding the cost and lost productivity associated with on-site support visits.
Even if your Schaumburg office deals with a local independent support technician or employs a full time organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to fix sudden network emergencies or particularly tough integration problems.
Advantages of Progent's Network Help for Businesses in Schaumburg
Progent's online network troubleshooting services allow your Schaumburg company to enjoy the advantages of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic worth by being increasingly reliable, productive, and secure. Benefits to your business include:
- Convenient remote expansion of your local support resources
For most offices in Schaumburg or anywhere in Illinois, local network service resources, whether consisting of independent consultants or a full-time maintenance staff, can resolve the majority of network problems. However, serious problems sometimes strike when your regular resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your onsite support people. In these situations, Progent's online support specialists give you a convenient, quick, and economical way to supplement your regular help and to convey valuable knowledge to improve your capability to handle downstream problems locally.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller organizations often depend on individual freelance service providers. Although freelance service people carry less overhead than big consulting firms and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the lack of backup help may force your company to go without assistance during an emergency. As your company expands, network unavailability and trouble with critical software become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve support experts to insure your network remains up and running.
- Build a Solid Foundation for Smooth Expansion
Companies typically start with an IT system implemented on a modest budget. Without a scalable framework, band-aid fixes can get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. These badly designed systems need proper assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system architecture that can offer the stable foundation to handle vital business requirements and facilitate future growth.
- Interact with Problem Solvers Instead of Product Resellers
Smaller companies need advice and technical education to navigate through an ever more complicated array of technology options capable of accelerating business success and improving productivity. These companies hardly need a computer consultant who is motivated to resell a certain vendor's products. Network support and product selling can result in a situation where the proposed
solution is built around a profitable product rather than the true needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align technical expertise with the best interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical background, refined support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional experience, in the trenches of network support, executing a wide variety of technical projects for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class technical skills, but also a support engineer with proven methods for applying computer knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to permit simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to every client. The discipline of documenting and organizing support records results in more efficient service and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.