Introduction to Progent's Support Expertise for BlackBerry Technology
BlackBerry Consulting and Support ServicesWireless access to messages, contacts, calendars, and the web has become a vital feature of IT networks for businesses of all sizes. RIM BlackBerry smartphones are among the most popular solutions for achieving mobile connectivity. However the network architecture needed to support RIM BlackBerry handhelds has grown steadily more sophisticated as the demand for fault tolerance and rock-solid security has increased. Progent's RIM qualified consultants specialize in providing small businesses enterprise-class network support and technical services that are affordable and efficient.

Being a Microsoft Gold Partner with years of background working with MS Exchange, Progent's consultants can provide in-depth expertise for integrating RIM BlackBerry and Microsoft products by delivering services such as Microsoft Exchange 2010 support and by providing related services like Lync Server deployment and MS Office Communications Server consulting to manage Instant Messaging and rich presence. Progent's Microsoft SQL Server consultants can set up and repair your SQL database system to operate optimally with BES Server, and Progent's MS Data Protection Manager specialists can assist your company to design archiving and restore processes to guard your data and reduce productivity loss in case of a breakdown of your messaging system.

Progent also retains one of the country's largest teams of Cisco certified CCIE network consultants who are accessible remotely to provide expert assistance for architecting and troubleshooting your company's network so that it accommodates your BlackBerry solution with high levels of resilience, scalability, protection, and manageability. Cisco Certified Internetwork Experts are elite networking professionals who earn this prestigious certification only by completing thorough examination by Cisco Systems. CCIEs are able to resolve even the most intractable issues associated with network architecture, setup, troubleshooting, and service.

Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry devices, providing a single solution for controlling critical jobs like smartphone deployment, updates, and retirement and providing a strong foundation for data protection and high availability. BlackBerry Enterprise Server (BES) supports seamless integration between Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry smartphones and supports wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry BES Server includes a variety of security options beginning with automatic encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits excellent flexibility in selecting levels of protection to meet the specific requirements of your environment. Progent's BlackBerry authorized engineers can help your company to select powerful security functions and enable them remotely. Examples of these wirelessly configurable security settings include:

  • Disable a BlackBerry device
  • Wipe information from a lost or stolen smartphone
  • Lock out Bluetooth
  • Activate built-in protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in selecting mechanisms to keep mobile users from loading or running unsafe or prohibited code. Progent can help you to select blocking processes like:

  • Specify exactly which applications are allowed on the device
  • Block third-party programs from allocating non-volatile storage on the device
  • Determine what functions third-party software can use on the BlackBerry smartphone
  • Limit the types of connections third-party software running on the device can establish
  • Prevent all third-party software from being loaded or run on the BlackBerry device

Progent's Online BlackBerry-Certified Support is Quick and Affordable
For companies in Scottsdale, Arizona who require quick and economical access to an authorized BlackBerry support expert, Progent delivers effective online help from a seasoned support team who have delivered network solutions to companies in each state in the country. (See Progent's customer testimonials.)

Online consulting services eliminates travel expense and enables specialists to resolve technical issues rapidly, so you minimize lost productivity. Progent's RIM BlackBerry specialists have earned certifications in the entire range of BlackBerry solutions and offer professional help in areas including resolving synchronization issues, deploying BlackBerry Enterprise Server (BES), and creating a secure, high-availability network infrastructure for RIM BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can assist you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including resolving enterprise activation problems, adding and removing BlackBerry device users, setting activation passwords, configuring wireless software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry BES environment and assist your company to select and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry-certified engineer offers expertise in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to install and delete BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, install access control lists, control Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, troubleshoot, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network needs analysis, system architecture, deployment strategy and execution, performance tuning, design of a high-availability environment, data backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to create a wireless environment that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which management model and equipment match your needs, and analyze your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about alternatives for software versions, server hardware and mass storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry-certified consultant can help your company to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-qualified security engineers to run network-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry solution.

Contact Progent to Get Help from a BlackBerry-Certified Specialist
To contact Progent about consulting expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or email

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