Enterprise-class Remote Support Expertise for BlackBerry Environments
BlackBerry Online Troubleshooting HelpSecure and dependable access from handheld devices to messaging systems like Exchange Server, Lotus Domino, or Groupwise has become a strategic requirement for businesses of any size who wish to optimize productivity. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server (BES) are among the most popular technologies for enabling and administering wireless connectivity. But, maintaining productive BlackBerry environments has become challenging because of the advanced mechanisms that exist to meet the requirement for world-class security and non-stop operation. Progent's BlackBerry qualified consultants are expert at delivering online consulting and support expertise for BlackBerry systems, lowering support costs and taking care of problems faster than is possible with ordinary on-premises service providers.

Progent has a large group of remote engineers certified to maintain IT system that include products from all major suppliers. (Refer to technical certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can assist you to resolve complex problems with your network environment. Progent's Apple certified experts can assist your business to interface Macs with your wireless communications environment and can provide expertise with Apple iPhone and iPad integration. Progent's Linux engineers can offer assistance for supporting servers powered by all leading implementations of Linux including RedHat Linux, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo. This breadth of practice areas permits Progent to act as a one-stop solution for IT assistance required in multi-vendor environments and eliminates the blame game that small companies often encounter when trying to find technical help.

Progent's network security engineers have been awarded prestigious security accreditations including Global Information Assurance Certification and Certified Information Systems Security Professional. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include a pair of low-cost security penetration scanning service packages that enable small companies to receive an objective security assessment from a Progent security engineer to determine potential risks in the security posture you expose inside and outside your security perimeter.

BlackBerry BES Server Consulting Help
The BlackBerry Enterprise Server offers businesses a single and secure mechanism for incorporating BlackBerry wireless devices into their email, groupware, and software application environment. BlackBerry Enterprise Server enables wireless BlackBerry users to access Microsoft Exchange, Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry devices with PC desktops to achieve data consistency for applications such a calendars, contact lists, tasks, notes, and specialized business software. Thanks to BlackBerry Enterprise Server support for Exchange, mobile workers with BlackBerry smartphones have push-based access to Exchange email and to IM-capable applications through Microsoft Office Live Communications Server and Microsoft Lync Server support.

BlackBerry BES Server Consulting Services

Progent's BlackBerry-qualified engineers can assist you to design, deploy, and maintain BlackBerry Enterprise Server (BES) so that you optimize the efficiency of BlackBerry users, simplify the administration of a BlackBerry environment, and lower the expense of supporting mobile workers.

Some Ways That Progent Can Help Your Business to Manage and Support Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has earned accreditations from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry consulting services range from resolving synchronization problems to designing wireless workforce solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry consultant offers expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to add and delete BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange data flow, create, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of environments such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, troubleshoot, and produce documentation for a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and network requirements analysis, solution design, deployment strategy and execution, performance tuning, configuration of a fault-tolerant environment, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to design a mobile wireless system that meets your IT budget and aligns with your business plans. Progent can explain the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to determine which management approach and equipment meet your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices concerning options for software versions, server hardware and storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry expert can assist you to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security engineers to run company-wide security assessment and compliance testing and recommend improvements to support your BlackBerry environment.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Specialist
To ask Progent about engineering expertise for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.

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