Introduction to Progent's Support Services for RIM BlackBerry Technology
BlackBerry Consulting HelpMobile connectivity to messages, address books, schedules, and the web has become a vital capability of information systems for businesses of any type. RIM BlackBerry handhelds are some of the most popular devices for achieving anywhere, anytime connectivity. But the infrastructure needed to accommodate BlackBerry handhelds has grown steadily more sophisticated as the demand for non-stop operation and rock-solid security has heightened. Progent's RIM qualified engineers focus in providing small companies enterprise-class IT expertise and troubleshooting services that are affordable and effective.

Being a Microsoft Gold Partner with years of experience consulting on Exchange, Progent can give you access to in-depth expertise for incorporating RIM BlackBerry and Microsoft products by offering services such as Microsoft Exchange 2010 Server support and by delivering complementary services such as Lync Server 2010 integration and MS Office Communications Server consulting to help control IM and Presence. Progent's MS SQL Server 2016 integration consultants and Microsoft SQL Server 2014 consultants can set up and repair your SQL database system to work optimally with BlackBerry BES Server, and Progent's MS Data Protection Manager specialists can help your company to develop backup and restore procedures to guard your messaging data and minimize productivity disruption in case of a crash of your messaging solution.

Progent also maintains a large team of Cisco qualified CCIE network consultants who are accessible remotely to offer advanced support for designing and repairing your network so that it supports your BlackBerry solution with high levels of fault tolerance, scalability, security, and manageability. CCIEs are recognized networking gurus who are awarded this prestigious classification only as a result of strenuous examination by Cisco. CCIEs are able to handle even the most complicated issues associated with network planning, implementation, troubleshooting, and service.

Technical Services for BlackBerry Enterprise Server
Research in Motion's advanced platform for administering big collections of BlackBerry smartphones is the BlackBerry BES Server. This powerful tool enables Microsoft Exchange Server, Lotus, or Groupwise clients to transmit and receive emails that stay encrypted in transit to provide maximum data protection. BlackBerry Enterprise Server also simplifies a wide selection of crucial management tasks that span from smartphone setup and updates to wireless security and fault tolerance.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-qualified consultants can help you use BlackBerry Enterprise Server to do routine jobs like:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Upgrade BlackBerry device software wirelessly
  • Manage client settings with BlackBerry's vast library of IT policies

Progent's BlackBerry-qualified engineers can also help your company to utilize BlackBerry BES Server to implement key tasks not available with the less advanced BlackBerry BES Server Express. These tasks include:

  • Set up and support BES Server's fault-tolerant architecture using virtualization
  • Deploy BlackBerry smartphones remotely
  • Set custom administration roles
  • Monitor and analyze the overall health of your BlackBerry system

Professional BlackBerry Consulting and Technical Support Services Offered Online from Progent
Progent's certified RIM BlackBerry support specialists are accessible remotely to provide prompt assistance to businesses in the Scottsdale region or throughout the state of Arizona. Progent's seasoned online technical support team has helped IT organizations resolve network issues and cut support costs in every state in the U.S. and built a large following of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers remote assistance for a wide selection of technologies related to RIM BlackBerry software and devices such as wireless synchronization, integration with Exchange Server, managing BlackBerry BES Server, and strengthening wireless security. Important BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to carry out basic technical operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned experts can in addition help you to troubleshoot a broad range of problems concerning synchronization, device recognition, email reconciliation, web browsing, wireless connections, Instant Messaging, desktop application configuration, and Desktop Redirector.

As a leader in delivering nationwide remote help for small office IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your mobile support expenses at a minimum and, by handling problems promptly, optimizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can help you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone users, setting activation passwords, implementing over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also help you to operate administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES system and help your company to select and implement sensible security options.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Exchange. Progent's BlackBerry-certified engineer offers support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to add and delete BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, manage Exchange Server data flow, generate, update, and assign wireless LAN and VPN configuration sets, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and technology needs analysis, system architecture, deployment strategy and implementation, performance tuning, design of a high-availability architecture, data backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to create a wireless solution that meets your information technology budget and supports your business plans. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to support a BlackBerry Enterprise Server, help your organization to decide which management model and physical components meet your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart decisions concerning alternatives for software editions, processors and storage, network architecture, and application set up.

To maximize network security, Progent's BlackBerry-certified expert can help you to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-qualified security engineers to run network-wide security assessment and compliance validation and recommend enhancements to account for your BlackBerry solution.

Contact Progent to Get Help from a RIM BlackBerry-Certified Professional
If you wish to get in touch with Progent about engineering help for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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