Enterprise-class Remote Consulting and Support Services for BlackBerry Environments
BlackBerry Remote Troubleshooting HelpSecure and uninterrupted access from mobile phones to email systems like Exchange Server, Domino, or Novell GroupWise has become a necessity for businesses of any type who wish to optimize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are some of the premiere solutions for building and administering wireless communications. But, supporting productive BlackBerry environments has become challenging because of the sophisticated mechanisms that exist to meet the requirement for enterprise-class protection and fault tolerance. Progent's BlackBerry qualified consultants are expert at delivering online support services for BlackBerry environments, lowering support costs and taking care of issues more quickly than is feasible with conventional on-site service providers.

Progent has a large team of remote engineers certified to maintain networks that incorporate technology from all major suppliers. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE engineers can help your company to resolve complex issues with your network environment. Progent's Apple certified specialists can assist you to interface Macs with your wireless communications solution and can provide support with Apple iPhone and iPad integration. Progent's Linux engineers can provide assistance in supporting servers based on various distributions of Linux such as RedHat, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora, and Gentoo. This range of support skills allows Progent to offer a convenient solution for IT assistance needed in mixed-vendor networks and avoids the blame game that small businesses commonly confront when looking for computer support.

Progent's IT security engineers have earned prestigious security certifications such as CISA and CISSP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include a pair of ultra-affordable security penetration scanning service packages that enable small companies to get an objective network security evaluation from a Progent security consultant to uncover possible weaknesses in the security profile you expose inside and outside your security perimeter.

Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and maintenance of RIM BlackBerry smartphones, offering a single platform for controlling key tasks like smartphone installation, upgrades, and deactivation and also providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server supports transparent communication between Microsoft Exchange, Groupwise, or Lotus Domino email servers and BlackBerry handsets and allows remote synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BlackBerry Enterprise Server offers a wealth of security capabilities beginning with automatic data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also permits great versatility in selecting levels of protection to match the special needs of your environment. Progent's BlackBerry certified engineers can help you to choose powerful security features and activate them remotely. Samples of these over-the-air selectable security features include:

  • Disable a smartphone
  • Erase information from a misplaced or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Enable built-in protection against malware

BES Server also provides versatility in determining mechanisms to prevent BlackBerry users from loading or running unsecure or prohibited programs. Progent can assist you to choose protective techniques such as:

  • Specify exactly which programs are allowed on the device
  • Prevent third-party software from using non-volatile storage on the BlackBerry device
  • Determine what resources third-party applications can access on the BlackBerry device
  • Restrict the types of access third-party software running on the device can establish
  • Block all external software from being installed or executed on the BlackBerry smartphone

Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned engineer who has earned certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry consulting skills range from resolving synchronization problems to architecting wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to perform basic technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, editing user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your company email software. Progent's seasoned experts can also help your company to troubleshoot a broad array of problems concerning synchronization, handset detection, messaging consistency, web browsing, mobile connections, IM, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online consulting services for small company IT networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless support expenses low and, by resolving problems promptly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks such as resolving enterprise activation problems, registering and removing BlackBerry smartphone users, activating passwords, configuring wireless software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also help you to use administration software like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and assist your company to select and implement sensible security options.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry-certified consultant offers expertise in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to install and remove BlackBerry device clients on Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, set up the MDS and Instant Messaging, implement push and pull access control lists, control Microsoft Exchange data flow, create, update, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and document a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology needs analysis, system architecture, installation planning and implementation, performance optimization, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to design a wireless system that meets your IT budget and aligns with your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to support a BlackBerry BES Server, help you to determine which administration model and equipment match your needs, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about alternatives for software versions, server hardware and storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry-certified expert can help you to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to run network-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Specialist
To contact Progent about consulting expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.

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