Overview of Progent's Consulting Expertise for BlackBerry Technology
RIM BlackBerry Consulting HelpWireless connectivity to messages, address books, calendars, and web applications is a vital capability of information systems for businesses of any type. BlackBerry handhelds are some of the most powerful devices for achieving mobile communications. But the infrastructure required to accommodate RIM BlackBerry smartphones has grown steadily more complex as the pressure high availability and rock-solid security has heightened. Progent's RIM certified consultants specialize in delivering small companies world-class network support and technical services that are affordable and efficient.

As a Microsoft Gold Partner with more than a decade of experience working with MS Exchange Server, Progent can give you access to in-depth expertise for incorporating BlackBerry and Microsoft products by offering support services such as Exchange 2010 Server support and by offering related support services like Lync Server integration and Microsoft Office Communications Server support to manage Instant Messaging and rich presence. Progent's Microsoft SQL Server consultants can set up and repair your SQL server to operate optimally with BlackBerry BES Server, and Progent's MS Data Protection Manager experts can help you to design backup and recovery processes to guard your messaging data and reduce productivity disruption in the event of a breakdown of your messaging solution.

Progent also maintains a staff of Cisco qualified CCIE network consultants who are available online to provide expert support for designing and repairing your network infrastructure so that it accommodates your BlackBerry system with a high degree of fault tolerance, scalability, security, and maintainability. Cisco Certified Internetwork Experts are highly-qualified networking consultants who are awarded this prestigious status only through strenuous examination by Cisco. CCIEs are able to resolve even the most complex problems surrounding network design, integration, repair, and maintenance.

Technical Support for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and support of RIM BlackBerry wireless handsets, providing a centralized solution for handling key tasks like smartphone installation, updates, and deactivation while also providing a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange Server, Groupwise, or Lotus email platforms and BlackBerry smartphones and supports remote synchronization.

RIM BlackBerry BES Server Integration Support

BlackBerry BES Server offers a wealth of data protection capabilities beginning with automatic data encryption of information sent between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent flexibility in adjusting levels of protection to match the specific requirements of your company's environment. Progent's BlackBerry certified consultants can help you to select powerful security features and enable them remotely. Examples of these wirelessly configurable security features include:

  • Disable a device
  • Wipe data from a lost or stolen smartphone
  • Lock out Bluetooth
  • Activate built-in protection against malware

BlackBerry BES Server also offers versatility in determining ways to prevent mobile users from loading or running unsafe or prohibited code. Progent can help you to choose blocking techniques like:

  • List precisely which programs are permitted on the device
  • Block external software from allocating non-volatile storage on the smartphone
  • Select what functions external programs can use on the device
  • Limit the types of connections third-party programs running on the BlackBerry smartphone can establish
  • Block all third-party applications from being loaded or run on the smartphone

Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can provide a seasoned engineer who has earned accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization problems to designing wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, troubleshoot, and document a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry include business and technology requirements analysis, solution design, roll-out strategy and execution, performance tuning, design of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a wireless system that meets your information technology budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to support a BlackBerry BES Server, help your organization to determine which management approach and equipment meet your requirements, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about options for software editions, server hardware and mass storage, network architecture, and application set up.

To maximize network security, Progent's BlackBerry expert can help your company to select and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to perform network-wide security vulnerability and compliance validation and suggest enhancements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry engineer offers expertise in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, manage Microsoft Exchange data flow, create, edit, and apply wireless LAN and VPN configurations, implement SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent to Get Support from a RIM BlackBerry-Certified Expert
In order to contact Progent about consulting support for BlackBerry wireless technology, call 1-800-993-9400 or e-mail wireless-help@progent.com.

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