Introduction to Progent's Consulting Services for RIM BlackBerry Solutions
BlackBerry Consulting and Support HelpMobile connectivity to messages, address books, schedules, and the web has become a vital capability of information systems for companies of all sizes. BlackBerry smartphones are some of the most powerful devices for achieving mobile connectivity. But the infrastructure required to accommodate RIM BlackBerry smartphones has become significantly more sophisticated as the demand for non-stop operation and and air-tight security has increased. Progent's BlackBerry qualified consultants specialize in providing small businesses enterprise-class IT support and technical services that are economical and efficient.

Being a Microsoft Gold Partner with more than a decade of experience working with Microsoft Exchange, Progent's consultants can give you access to broad expertise for incorporating RIM BlackBerry and Microsoft technology by offering services like Microsoft Exchange 2010 support as well as by delivering complementary support services like Microsoft Lync Server 2010 integration and MS Office Communications Server support to help control IM and Presence. Progent's Microsoft SQL consultants can configure and troubleshoot your SQL system to operate efficiently with BES Server, and Progent's MS System Center Data Protection Manager experts can help you to develop archiving and restore processes to safeguard your data and reduce productivity disruption in case of a crash of your messaging system.

Progent also retains a staff of Cisco certified CCIE network engineers who are available remotely to provide expert assistance for architecting and repairing your network so it supports your BlackBerry solution with a high degree of fault tolerance, scalability, protection, and manageability. Cisco Certified Internetwork Experts are highly-qualified network gurus who are awarded this top-level certification only through thorough testing by Cisco. CCIEs are able to handle even the most intractable issues surrounding network architecture, deployment, troubleshooting, and service.

Consulting and Technical Expertise for BlackBerry Enterprise Server
Research in Motion's high-end platform for administering large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful tool allows Microsoft Exchange, Lotus, or Groupwise clients to transmit and receive emails that are encrypted during transit to provide maximum security. BlackBerry Enterprise Server also streamlines a broad selection of key management jobs ranging from BlackBerry setup and upgrades to wireless security and high availability.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-qualified engineers can show you how to utilize RIM BlackBerry BES Server to perform basic jobs such as:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Manage user configurations with BES Server's vast library of IT policies

Progent's BlackBerry-qualified engineers can also help you to utilize BlackBerry Enterprise Server to implement key tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Install and manage BlackBerry's fault-tolerant architecture based on virtual servers
  • Deploy BlackBerry devices remotely
  • Establish specialized management roles
  • Monitor and analyze the integrity of your system

Progent's Online BlackBerry-Qualified Technical Support is Quick and Economical
For businesses in Scottsdale, Arizona who need fast and affordable access to a qualified RIM BlackBerry support professional, Progent provides effective online help from a seasoned network support staff who have provided IT solutions to companies in each state in the country. (See Progent's client testimonials.)

Online consulting services avoids travel expense and lets engineers resolve technical issues quickly, so you reduce wasted productivity. Progent's RIM BlackBerry consultants have earned certifications in all BlackBerry solutions and offer professional support in fields including troubleshooting synchronization issues, configuring BlackBerry Enterprise Server, and designing a protected, fault-tolerant system infrastructure for RIM BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and produce documentation for a wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and network needs analysis, system design, roll-out planning and execution, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a wireless solution that fits within your IT budget and supports your business strategy. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to determine which administration model and equipment match your needs, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions concerning alternatives for software versions, server hardware and storage, network architecture, and application configuration.

To maximize network security, Progent's BlackBerry consultant can help your company to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security specialists to run network-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to install and delete BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, create, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of settings such as Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Help from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about engineering assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or e-mail wireless-help@progent.com.
















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