Consulting and Technical Support Services for Research In Motion BlackBerry Environments
BlackBerry SupportBlackBerry wireless smartphones from Research in Motion are among the most successful solutions for achieving anytime-anywhere access to email, scheduling, web applications, and other critical business data. As the sophistication of small business networks has expanded, and as the demand for world-class protection, reliability, and recoverability has become the standard for companies of any size, successful integration and maintenance of RIM BlackBerry technology has become increasingly challenging. To address issues such as security, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging systems and corporate databases, small businesses often turn to outside support firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to design, administer, and troubleshoot BlackBerry solutions economically and effectively, eliminating the requirement for an in-house BlackBerry solutions specialist and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, coupled with Progent's proven remote support model, provides small companies an affordable solution for incorporating BlackBerry products seamlessly into their information system.

Progent's consultants can help your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and messaging systems work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft software, configure streamlined management tools to help you monitor and support BlackBerry devices throughout your business, recommend security policies that make sense for your business, customize mobile software, and make sure that your network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

Technical Support Services for BlackBerry Enterprise Server
Research in Motion's high-end platform for administering large collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool allows Microsoft Exchange, Domino, or Novell GroupWise clients to send and receive emails that stay encrypted during wireless transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a broad variety of vital administrative tasks ranging from smartphone deployment and updates to mobile security and fault tolerance.

RIM BlackBerry BES Server Integration Assistance

Progent's BlackBerry-qualified consultants can assist you to utilize RIM BlackBerry Enterprise Server to perform routine tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Update BlackBerry smartphone firmware wirelessly
  • Control client configurations with BES Server's extensive selection of IT policies

Progent's BlackBerry-qualified consultants can also assist your company to utilize BlackBerry BES Server to perform important procedures not available with the less advanced BES Server Express. These tasks include:

  • Install and support BES Server's fault-tolerant infrastructure based on VMware
  • Install BlackBerry smartphones remotely
  • Establish custom management roles
  • Monitor and report on the integrity of your system

Professional RIM BlackBerry Consulting Support Services Offered Remotely from Progent
Progent's certified BlackBerry support specialists are accessible online to deliver expert assistance to businesses in the Scottsdale region or throughout the state of Arizona. Progent's seasoned remote technical support experts have helped IT organizations resolve network problems and reduce support expenses in every state in the country and established a substantial base of satisfied clients. (Refer to Progent's customer testimonials.)

Progent offers online consulting support for a broad array of technologies associated with BlackBerry software and devices including synchronization, integration with Exchange, setting up BlackBerry Enterprise Server, and strengthening wireless security. Important RIM BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to perform common support functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned experts can also assist you to troubleshoot a wide array of issues concerning synchronization, device recognition, email consistency, web browsing, wireless connectivity, IM, desktop software installation, and Desktop Redirector.

As a top innovator in providing countrywide remote technical assistance for small office networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry technical support costs low and, by solving problems quickly, improves the efficiency of your BlackBerry users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and document a wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network needs analysis, solution design, deployment planning and execution, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to design a wireless environment that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which management approach and equipment match your needs, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed choices about alternatives for software editions, processors and mass storage, network design, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can assist your company to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-qualified security specialists to run network-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Qualified Expert
If you wish to ask Progent about engineering help for BlackBerry wireless solutions, phone 1-800-993-9400 or send email to

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