Consulting and Technical Support for Research In Motion BlackBerry Solutions
BlackBerry SupportBlackBerry mobile PDAs from Research in Motion are one of today’s most popular products for maintaining anytime-anywhere access to messaging, scheduling, web-based programs, and other vital business data. As the complexity of small company IT technology has expanded, and as the need for enterprise-class security, reliability, and recoverability has grown to be the norm for organizations regardless of size, successful deployment and maintenance of RIM BlackBerry solutions has become increasingly difficult. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small organizations frequently turn to outside support firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can help small businesses to design, administer, and repair BlackBerry environments affordably and effectively, eliminating the necessity for an in-house BlackBerry technology expert and reducing the cost and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-Gold certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's proven online service delivery capabilities, provides small businesses an affordable solution for incorporating BlackBerry technology seamlessly into their IT system.

Progent's engineers can help your business with Microsoft SQL configuration and Microsoft Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft software, configure easy-to-use administration utilities so you can monitor and support BlackBerry devices throughout your company, define security policies that make sense for your business, customize mobile software, and ensure that your IT network infrastructure is properly configured to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored rapidly and thoroughly.

BlackBerry Enterprise Server (BES) Integration Services
The BlackBerry Enterprise Server (BES) gives companies a centralized and safe source for incorporating BlackBerry wireless devices into their messaging, collaboration, and application environment. BlackBerry BES Server allows mobile BlackBerry users to access Exchange Server, IBM Lotus Domino, or Novell GroupWise messaging and to synchronize BlackBerry smartphones with PC desktops to achieve up-to-date information for collaborative programs such a schedules, address books, tasks, IM, and custom business software. Thanks to BlackBerry Enterprise Server (BES) integration with Exchange, mobile workers with BlackBerry smartphones can have push-based access to Exchange messages and to instant messaging-aware applications via Microsoft Live Communications Server and Lync Server support.

BlackBerry Enterprise Server Consulting Services

Progent's BlackBerry-qualified consultants can help you design, implement, and support BlackBerry BES Server so that you improve the efficiency of BlackBerry users, streamline the administration of a BlackBerry solution, and reduce the expense of supporting mobile workers.

Professional RIM BlackBerry Consulting Support Offered Online from Progent
Progent's authorized RIM BlackBerry support specialists are accessible online to deliver prompt technical help to companies in the Scottsdale region or throughout the state of Arizona. Progent's seasoned online technical support experts have helped businesses resolve computer issues and reduce support expenses in every state in the U.S. and established a large base of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers online consulting support for a broad selection of technologies related to RIM BlackBerry products such as wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Important RIM BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to perform common technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, editing user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company email software. Progent's certified experts can in addition help your company to troubleshoot a broad array of issues concerning synchronization, device detection, email consistency, web access, wireless connectivity, Instant Messaging, desktop software installation, and Desktop Redirector.

As a top innovator in providing nationwide online support for small office networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless technical support expenses low and, by handling issues quickly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks such as resolving enterprise activation problems, adding and removing BlackBerry device clients, setting activation passwords, implementing wireless software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to use management software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and assist your company to define and install sensible security configurations.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant has expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install access control lists, control Microsoft Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of settings such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
To contact Progent about technical assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or e-mail

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