Consulting and Technical Support for Research In Motion BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry wireless PDAs from Research in Motion are among today’s most successful products for achieving mobile connectivity to email, calendars, web-based programs, and other critical business information. As the sophistication of small company IT technology has expanded, and as the need for world-class security, reliability, and disaster recovery has become the standard for businesses of any size, effective integration and support of RIM BlackBerry solutions has grown increasingly challenging. To address areas such as security, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and company databases, small businesses often resort to outside consulting professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can assist small organizations to design, administer, and troubleshoot BlackBerry-based solutions economically and efficiently, doing away with the necessity for an internal BlackBerry technology expert and reducing the cost and hassle of supporting mobile work groups. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-Gold certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This breadth of knowledge, coupled with Progent's proven remote support capabilities, provides small businesses an economical solution for integrating RIM BlackBerry products productively into their information system.

Progent's consultants can help your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and messaging systems operate efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, set up easy-to-use administration tools to help you track and support BlackBerry devices across your business, define security policies that are right for your business, customize mobile software, and ensure that your IT network infrastructure is properly designed to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be recovered quickly and thoroughly.

Integration Help for BlackBerry BES Server
BlackBerry BES Server simplifies management and maintenance of BlackBerry wireless handsets, providing a centralized solution for handling key tasks like smartphone deployment, upgrades, and retirement while also offering a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server delivers transparent integration between Microsoft Exchange, Groupwise, or IBM Lotus Domino email servers and BlackBerry smartphones and supports remote synchronization.

BlackBerry BES Server Configuration Assistance

BES Server includes a wealth of security options starting with advanced encryption of information sent between a BlackBerry smartphone and BES Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows excellent versatility in selecting levels of security to match the special requirements of your company's environment. Progent's BlackBerry authorized engineers can assist you to select advanced security functions and enable them wirelessly. Samples of these over-the-air configurable security settings are:

  • Lock down a BlackBerry smartphone
  • Wipe information from a lost or stolen smartphone
  • Disable Bluetooth
  • Enable internal protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining mechanisms to keep users from installing or executing unsecure or unauthorized applications. Progent can assist you to choose protective techniques like:

  • Specify precisely what applications are allowed on the device
  • Prevent external applications from using non-volatile storage on the BlackBerry device
  • Determine which functions third-party software can access on the device
  • Restrict the types of connections external software running on the smartphone can initialize
  • Prevent all third-party applications from being loaded or executed on the smartphone

Professional BlackBerry Consulting and Technical Support Services Offered Remotely from Progent
Progent's certified BlackBerry support specialists are available online to deliver expert technical help to companies in the Scottsdale region or anywhere in the state of Arizona. Progent's experienced online technical support experts have helped businesses resolve network problems and reduce support costs in every state in the United States and established a substantial base of satisfied customers. (See Progent's client testimonials.)

Progent offers remote consulting support for a broad array of technologies related to RIM BlackBerry products including synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving mobile security. Major BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help you to carry out basic technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters, changing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's certified experts can in addition assist your business to troubleshoot a broad range of problems associated with synchronization, device detection, email consistency, web browsing, wireless connectivity, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online consulting services for small company IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support expenses at a minimum and, by handling issues quickly, maximizes the output of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry consultant has support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to add and delete BlackBerry device users on Microsoft Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Exchange data flow, create, edit, and apply WLAN and VPN configuration sets, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, troubleshoot, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry include business and network requirements analysis, system design, roll-out planning and implementation, performance tuning, configuration of a fault-tolerant environment, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to design a wireless environment that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, help your organization to decide which administration model and physical components match your requirements, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about options for software editions, server hardware and storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can assist you to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-qualified security engineers to perform company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
To contact Progent about consulting assistance for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.

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