World-class Online Consulting and Support Expertise for BlackBerry Environments
RIM BlackBerry Remote Troubleshooting AssistanceSecure and uninterrupted access from smartphones to email platforms like Microsoft Exchange, Lotus, or Groupwise is now a necessity for companies of any type who want to optimize competitiveness. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server are some of the premiere solutions for enabling and administering wireless connectivity. But, maintaining efficient BlackBerry systems is increasingly challenging because of the advanced tools that exist to meet the demand for enterprise-class security and fault tolerance. Progent's BlackBerry certified consultants are experienced at delivering remote consulting and support services for BlackBerry systems, reducing support expenses and resolving problems more quickly than is possible with conventional on-premise consulting.

Progent maintains a large group of remote consultants qualified to maintain networks that incorporate products from all major vendors. (Refer to technical certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can assist your company to manage challenging issues with your network environment. Progent's Apple certified support staff can help your business to integrate Macintosh computers and iPhones with your mobile connectivity environment. Progent's Linux engineers can provide assistance for supporting servers based on various implementations of Linux such as RedHat Linux, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux. This range of support skills permits Progent to offer a one-stop solution for all consulting support required in mixed-vendor environments and eliminates the finger-pointing that small organization often encounter when looking for technical help.

Progent's network security engineers have been awarded prestigious security credentials such as Certified Information Security Manager and CISSP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include a pair of ultra-affordable security vulnerability scanning service packages that enable small companies to get an independent security assessment from a Progent security consultant to determine potential weaknesses in the security posture you present inside and outside your firewall.

BlackBerry BES Server Consulting and Technical Support
The BlackBerry BES Server offers businesses a centralized and safe mechanism for integrating BlackBerry smartphones into their email, collaboration, and application infrastructure. BlackBerry Enterprise Server enables mobile BlackBerry users to connect to Exchange, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry handsets with PC desktops to ensure consistent information for collaborative programs such a schedules, contact lists, tasks, IM, and custom business programs. Due to BlackBerry Enterprise Server (BES) integration with Microsoft Exchange Server, mobile workers with BlackBerry handsets can have push-based connectivity with Exchange messages as well as to instant messaging-capable applications through Microsoft Office Communications Server and Lync Server support.

BlackBerry BES Server Support Services

Progent's BlackBerry-certified engineers can help you design, deploy, and support BlackBerry Enterprise Server (BES) so that you optimize the efficiency of BlackBerry clients, streamline the administration of a BlackBerry solution, and lower the expense of maintaining mobile workers.

Progent's Remote BlackBerry-Certified Technical Support is Quick and Economical
For companies in Scottsdale, Arizona who need quick and economical help from a qualified BlackBerry support expert, Progent delivers efficient online help from a seasoned network support team who have delivered network solutions to companies in every state in the U.S. (See Progent's customer testimonials.)

Remote consulting services avoids travel costs and allows consultants to solve technical issues rapidly, allowing you to minimize lost productivity. Progent's RIM BlackBerry consultants have been awarded certifications in all BlackBerry technologies and can provide professional support in areas including fixing synchronization problems, deploying BlackBerry Enterprise Server, and creating a protected, high-availability system architecture for BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks including troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, implementing wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to use management software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise system and assist you to select and install sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified consultant offers expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Exchange data flow, create, update, and assign WLAN and VPN configuration sets, set up SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and produce documentation for a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology requirements analysis, system design, deployment planning and implementation, performance optimization, design of a high-availability environment, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to design a wireless solution that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, assist your organization to decide which administration approach and equipment meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about options for software versions, server hardware and mass storage, network architecture, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can help your company to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-qualified security engineers to run company-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry solution.

Contact Progent for Help from a BlackBerry-Qualified Professional
If you wish to ask Progent about engineering help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or email

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