World-class Remote Consulting and Support Services for BlackBerry Environments
BlackBerry Online Configuration AssistanceSecure and uninterrupted connectivity from handheld devices to collaborative messaging systems like Exchange Server, IBM Lotus Domino, or Groupwise is now a strategic requirement for companies of any size who wish to optimize productivity. RIM's BlackBerry smartphones and the BlackBerry BES Server are some of the premiere technologies for enabling and managing mobile connectivity. But, maintaining productive BlackBerry environments has become challenging due to the advanced mechanisms that exist to fulfill the demand for world-class security and fault tolerance. Progent's BlackBerry qualified engineers are experienced at providing remote consulting services for BlackBerry environments, lowering support expenses and taking care of problems faster than is feasible with ordinary on-site consulting.

Progent maintains a large group of online consultants qualified to maintain networks that include products from all major vendors. (See industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE engineers can help you to resolve challenging problems with your infrastructure. Progent's Apple qualified experts can help you to integrate Macintosh computers and iPhones with your mobile communications solution. Progent's Linux consultants can offer help in supporting application servers powered by various implementations of Linux including RedHat, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo. This range of practice areas permits Progent to offer a convenient solution for consulting support required in multi-platform environments and eliminates the finger-pointing that small companies often confront when looking for technical support.

Progent's IT security consultants have earned top security accreditations including CISM and Certified Information Systems Security Professional (CISSP). Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include two ultra-affordable security vulnerability scanning service bundles that allow small companies to receive an independent network security evaluation from a Progent security engineer to determine possible weaknesses in the security profile you expose on both sides of your firewall.

BlackBerry Enterprise Server Technical Support
The BlackBerry Enterprise Server offers businesses a centralized and safe mechanism for incorporating BlackBerry smartphones into their email, collaboration, and application environment. BlackBerry Enterprise Server (BES) enables wireless BlackBerry users to access Microsoft Exchange, Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with PC desktops to ensure data consistency for applications like schedules, contact lists, to-do lists, instant messaging, and specialized business software. Thanks to BlackBerry Enterprise Server support for Exchange Server, users with BlackBerry handsets have push-based access to Exchange messages as well as to IM-aware applications via Microsoft Office Live Communications Server and Microsoft Lync Server 2010 integration.

BlackBerry BES Server Support

Progent's BlackBerry-certified consultants can assist you to design, install, and support BlackBerry BES Server so you can maximize the productivity of BlackBerry clients, streamline the management of a BlackBerry solution, and reduce the cost of maintaining a mobile workforce.

Expert RIM BlackBerry Consulting and Technical Support Services Offered Online from Progent
Progent's certified BlackBerry engineers are available remotely to deliver prompt technical help to businesses in the Scottsdale region or anywhere in the state of Arizona. Progent's experienced online technical support experts have helped businesses resolve network issues and cut support expenses in every state in the country and established a large base of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers online consulting support for a wide array of technologies related to RIM BlackBerry software and devices such as synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Important RIM BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks including troubleshooting enterprise activation issues, adding and deleting BlackBerry device users, setting activation passwords, configuring wireless software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified engineers can also assist you to operate administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES environment and help your company to define and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to install and delete BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System and IM, install push and pull access control lists, manage Microsoft Exchange data flow, generate, edit, and apply WLAN and VPN configuration sets, implement SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, repair, and produce documentation for a wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology needs analysis, system architecture, roll-out planning and execution, performance optimization, configuration of a high-availability architecture, data backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to design a wireless system that meets your information technology budget and aligns with your business strategy. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to determine which management approach and physical components match your requirements, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about alternatives for software versions, processors and mass storage, network topology, and application set up.

To optimize system protection, Progent's BlackBerry expert can help your company to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to perform company-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry environment.

Contact Progent to Get Help from a BlackBerry-Qualified Specialist
If you wish to get in touch with Progent about technical expertise for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or e-mail

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