Enterprise-class Online Support Services for BlackBerry Environments
BlackBerry Online Configuration SupportSafe and dependable access from handheld devices to email platforms like Microsoft Exchange, IBM Lotus Domino, or Groupwise is now mandatory for companies of any type who want to maximize competitiveness. RIM's BlackBerry devices and the BlackBerry BES Server are among the most popular technologies for enabling and managing wireless connectivity. But, maintaining productive BlackBerry environments has become challenging due to the advanced mechanisms that exist to meet the requirement for enterprise-class protection and non-stop operation. Progent's BlackBerry certified consultants are expert at delivering online support expertise for BlackBerry systems, reducing support costs and taking care of issues more quickly than is possible with traditional on-premises consulting.

Progent has a large team of online consultants certified to support networks that incorporate technology from all popular vendors. (See technical certifications of Progent's engineers.) Progent's Cisco CCIE engineers can help you to manage challenging problems with your infrastructure. Progent's Apple certified support staff can assist your business to interface Macintosh computers with your mobile communications solution and can provide support with Apple iPhone integration and management. Progent's Linux consultants can provide expertise for managing application servers powered by various distributions of Linux including RedHat Linux, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux. This range of expertise permits Progent to act as a convenient source for all IT assistance required in multi-platform environments and avoids the finger-pointing that small companies commonly confront when looking for technical support.

Progent's network security consultants have earned prestigious security credentials such as Certified Information Security Manager and Information System Security Architecture Professional. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include a pair of low-cost security penetration testing service bundles that enable small companies to receive a professional network security assessment from a Progent security consultant to determine possible weaknesses in the security posture you present inside and outside your security perimeter.

BlackBerry Enterprise Server (BES) Consulting Help
The BlackBerry BES Server offers businesses a single and safe mechanism for incorporating BlackBerry smartphones into their messaging, groupware, and software application infrastructure. BlackBerry Enterprise Server (BES) enables mobile BlackBerry clients to access Exchange, Domino, or Groupwise messaging and to synchronize BlackBerry smartphones with PC desktops to ensure data consistency for collaborative programs like schedules, contact lists, to-do lists, notes, and specialized business software. Thanks to BlackBerry Enterprise Server integration with Microsoft Exchange Server, mobile workers with BlackBerry handsets have effortless access to Exchange messages as well as to IM-capable applications through Microsoft Live Communications Server and Lync Server integration.

BlackBerry BES Server Support Services

Progent's BlackBerry-qualified consultants can show you how to plan, install, and maintain BlackBerry Enterprise Server so you can optimize the productivity of BlackBerry clients, streamline the management of a BlackBerry environment, and lower the cost of supporting mobile workers.

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has earned certifications from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to architecting mobile workforce solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can assist your business to perform common support operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters, changing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned service professionals can also assist your business to troubleshoot a broad range of problems concerning synchronization, device recognition, email consistency, web access, wireless connections, Instant Messaging, PC software configuration, and Desktop Redirector.

As a top innovator in delivering countrywide online technical assistance for small company networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support costs at a minimum and, by resolving issues quickly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can help you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures including resolving enterprise activation issues, adding and removing BlackBerry device users, setting activation passwords, implementing wireless software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to use management software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and help you to select and install sensible security options.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange. Progent's BlackBerry engineer offers support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to add and remove BlackBerry device users on Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, manage Microsoft Exchange data flow, generate, update, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, repair, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and technology needs assessment, system design, installation planning and implementation, performance tuning, design of a high-availability architecture, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to create a mobile wireless solution that fits within your information technology budget and supports your business strategy. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to support a BlackBerry Enterprise Server, help you to decide which administration approach and hardware products match your needs, and analyze your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about alternatives for software versions, processors and storage, network architecture, and application configuration.

To optimize network protection, Progent's BlackBerry-certified expert can help your company to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to perform company-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry environment.

Contact Progent for Help from a RIM BlackBerry-Certified Professional
In order to contact Progent about professional expertise for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.

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