Enterprise-class Online Consulting and Support Expertise for BlackBerry Technology
RIM BlackBerry Online Troubleshooting SupportSecure and dependable connectivity from mobile phones to messaging systems like Microsoft Exchange Server, Lotus, or Groupwise is now mandatory for companies of any size who wish to maximize productivity. RIM's BlackBerry smartphones and the BlackBerry BES Server are some of the most popular solutions for enabling and administering mobile communications. However, maintaining efficient BlackBerry environments is increasingly complex because of the advanced mechanisms available to fulfill the requirement for world-class protection and non-stop operation. Progent's BlackBerry qualified consultants are expert at providing online support expertise for BlackBerry systems, lowering support costs and resolving issues faster than is feasible via traditional on-site consulting.

Progent has a large group of online consultants certified to support IT system that incorporate products from all major vendors. (Refer to industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE network engineers can assist you to manage challenging problems with your infrastructure. Progent's Apple certified experts can assist you to interface Macintosh computers with your mobile communications solution and can provide expertise with Apple iPhone and iPad integration. Progent's Linux engineers can provide assistance in managing application servers powered by all leading distributions of Linux including RedHat Linux, SUSE, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora, and Gentoo. This breadth of expertise permits Progent to offer a one-stop solution for all IT support needed in mixed-vendor environments and avoids the blame game that small businesses commonly encounter when looking for technical support.

Progent's IT security consultants have been awarded top security credentials including GIAC and ISSAP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include two low-cost security penetration scanning service bundles that allow small businesses to get an impartial network security assessment from a Progent security consultant to uncover possible risks in the security profile you present inside and outside your security perimeter.

Consulting and Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and support of BlackBerry wireless handsets, offering a single platform for controlling key tasks like device installation, upgrades, and retirement while also providing a solid infrastructure for security and high availability. BlackBerry BES Server supports seamless communication between Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry BES Server Troubleshooting Assistance

BlackBerry BES Server features a variety of data protection capabilities beginning with advanced data encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent flexibility in adjusting degrees of protection to match the specific needs of your network. Progent's BlackBerry certified engineers can assist you to select powerful security functions and activate them remotely. Samples of these over-the-air configurable security features include:

  • Lock down a BlackBerry device
  • Erase data from a lost or stolen BlackBerry device
  • Lock out Bluetooth
  • Activate built-in protection against malware

BlackBerry Enterprise Server also offers versatility in selecting ways to prevent users from loading or executing unsecure or prohibited code. Progent can assist you to choose blocking techniques such as:

  • List precisely what programs are permitted on the device
  • Prevent external software from using non-volatile memory on the BlackBerry smartphone
  • Select what functions external programs can access on the BlackBerry device
  • Restrict the kinds of connections external applications running on the smartphone can initialize
  • Block all external programs from being installed or executed on the BlackBerry device

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has earned accreditations from RIM in all key facets of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to designing mobile workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to perform common technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters, editing user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned experts can in addition assist your business to resolve a broad range of problems concerning synchronization, device recognition, email reconciliation, web browsing, wireless connections, IM, workstation application installation, and Desktop Redirector.

As a leader in providing countrywide remote technical assistance for small office IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support costs low and, by resolving problems promptly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can show you how to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important tasks such as resolving enterprise activation issues, registering and removing BlackBerry smartphone clients, activating passwords, implementing wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to use management tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES system and help you to define and implement sensible security options.

Progent's certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment powered by Exchange Server. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, back up and manage storage groups, apply permissions, set up the MDS and Instant Messaging, implement push and pull access control lists, manage Exchange data flow, create, update, and assign wireless LAN and VPN configuration sets, implement SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent for Help from a RIM BlackBerry-Certified Professional
To contact Progent about consulting support for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.

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