Introduction to Progent's Support Expertise for RIM BlackBerry Technology
BlackBerry Consulting and Integration ServicesWireless access to messages, address books, schedules, and the web is a vital feature of IT networks for companies of all types. RIM BlackBerry smartphones are among the most powerful devices for achieving mobile connectivity. However the infrastructure needed to accommodate RIM BlackBerry smartphones has grown steadily more complex as the insistence on non-stop operation and and air-tight security has heightened. Progent's RIM certified engineers focus in delivering small businesses enterprise-class network support and troubleshooting services that are economical and effective.

As a Microsoft Gold Partner with years of experience consulting on Microsoft Exchange, Progent's consultants can give you access to broad assistance in incorporating BlackBerry and Microsoft products by delivering support services like Microsoft Exchange 2010 support as well as by offering related services like Lync Server deployment and MS Office Communications Server consulting to manage IM and rich presence. Progent's Microsoft SQL experts can set up and troubleshoot your SQL server to work efficiently with BlackBerry Enterprise Server (BES), and Progent's Microsoft Data Protection Manager experts can help your company to develop archiving and restore processes to guard your messaging data and minimize productivity loss in the event of a crash of your messaging system.

Progent also retains a staff of Cisco qualified CCIE network consultants who are accessible remotely to offer expert assistance for architecting and troubleshooting your company's network so that it accommodates your BlackBerry system with high levels of fault tolerance, expandability, security, and manageability. CCIEs are elite network experts who earn this prestigious classification only as a result of thorough testing by Cisco. CCIEs can handle even the most complex problems surrounding network design, setup, repair, and service.

BlackBerry Enterprise Server (BES) Consulting and Technical Support
The BlackBerry Enterprise Server offers companies a single and safe source for integrating BlackBerry wireless devices into their email, groupware, and software application environment. BlackBerry Enterprise Server (BES) enables mobile BlackBerry users to connect to Exchange Server, Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with workstations to achieve up-to-date information for collaborative programs such a calendars, address books, to-do lists, instant messaging, and custom business software. Due to BlackBerry BES Server integration with Microsoft Exchange Server, users carrying BlackBerry handsets have push-based access to Exchange messages as well as to instant messaging-capable software through Microsoft Live Communications Server and Microsoft Lync Server support.

BlackBerry BES Server Help

Progent's BlackBerry-certified consultants can show you how to plan, deploy, and support BlackBerry Enterprise Server (BES) so you can improve the efficiency of BlackBerry users, simplify the administration of a BlackBerry solution, and reduce the cost of maintaining mobile workers.

Progent's Remote BlackBerry-Certified Consulting Services is Fast and Affordable
For businesses in Scottsdale, Arizona who want quick and economical help from a certified BlackBerry consultant, Progent provides effective remote assistance from a seasoned support staff who have provided IT solutions to companies in every state in the U.S. (See Progent's customer testimonials.)

Online support eliminates travel expense and enables specialists to solve technical issues quickly, so you minimize lost productivity. Progent's BlackBerry specialists have earned certifications in all BlackBerry solutions and offer professional support in fields including fixing synchronization problems, configuring BlackBerry BES Server, and creating a protected, high-availability system architecture for BlackBerry users. Credentials held and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, troubleshoot, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology requirements assessment, system architecture, deployment planning and execution, performance optimization, design of a fault-tolerant architecture, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to create a wireless system that meets your information technology budget and supports your business strategy. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which administration model and hardware products meet your needs, and evaluate your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart choices concerning alternatives for software editions, server hardware and storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry-certified consultant can help your company to choose and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security engineers to perform network-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to install and delete BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System and IM, implement access control lists, control Exchange data flow, create, update, and apply wireless LAN and VPN configuration sets, set up SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent for Help from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about consulting help for BlackBerry wireless integration, phone 1-800-993-9400 or send email to

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