Enterprise-class Remote Consulting Expertise for BlackBerry Environments
RIM BlackBerry Remote Troubleshooting HelpSecure and reliable connectivity from handheld devices to collaborative messaging systems like Microsoft Exchange, Lotus Domino, or Groupwise is now mandatory for businesses of any size who wish to maximize productivity. Research in Motion's BlackBerry devices and the BlackBerry BES Server are among the premiere technologies for enabling and managing mobile connectivity. But, maintaining productive BlackBerry environments is increasingly complex due to the advanced tools available to meet the demand for world-class protection and non-stop operation. Progent's BlackBerry certified engineers are expert at delivering online consulting and support services for BlackBerry environments, lowering service costs and taking care of issues more quickly than is possible via traditional on-site service providers.

Progent has a large team of remote engineers qualified to maintain networks that include products from all major vendors. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE engineers can help your company to resolve challenging issues with your network environment. Progent's Apple qualified specialists can assist you to interface Macs and iPhones with your mobile connectivity solution. Progent's Linux specialists can provide expertise in managing application servers powered by various versions of Linux including RedHat, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora, and Gentoo Linux. This range of practice areas permits Progent to offer a one-stop solution for all consulting consulting required in multi-platform networks and avoids the blame game that small businesses commonly encounter when trying to find technical support.

Progent's network security engineers have been awarded prestigious security certifications including Certified Information Systems Auditor (CISA) and Information System Security Architecture Professional. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include a pair of economical security vulnerability testing service packages that enable small companies to receive an independent network security evaluation from a Progent security consultant to determine potential risks in the security profile you present inside and outside your security perimeter.

BlackBerry Enterprise Server (BES) Integration Services
The BlackBerry Enterprise Server (BES) gives businesses a single and secure source for incorporating BlackBerry smartphones into their email, collaboration, and software application infrastructure. BlackBerry Enterprise Server enables wireless BlackBerry users to access Exchange Server, IBM Lotus Domino, or Novell GroupWise messaging and to synchronize BlackBerry smartphones with PC desktops to ensure up-to-date information for collaborative programs such a schedules, contact lists, to-do lists, IM, and custom business programs. Thanks to BlackBerry BES Server integration with Microsoft Exchange, mobile workers carrying BlackBerry handsets can have push-based access to Exchange email as well as to IM-capable software via Microsoft Office Live Communications Server and Lync Server 2010 integration.

BlackBerry Enterprise Server Consulting Support

Progent's BlackBerry-certified engineers can help you plan, install, and troubleshoot BlackBerry BES Server so you can maximize the efficiency of BlackBerry users, simplify the administration of a BlackBerry environment, and reduce the cost of supporting mobile workers.

Professional RIM BlackBerry Technical Support Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are accessible remotely to deliver expert assistance to companies in the Scottsdale area or throughout the state of Arizona. Progent's experienced online technical support team has helped businesses solve network problems and reduce IT service costs in each state in the U.S. and built a large following of satisfied customers. (See Progent's customer testimonials.)

Progent offers remote consulting support for a wide selection of technologies related to BlackBerry software and devices including synchronization, integration with Exchange, setting up BlackBerry BES Server, and strengthening mobile security. Major RIM BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to carry out basic support functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned service professionals can also help your company to resolve a broad array of problems associated with synchronization, device recognition, messaging reconciliation, web access, wireless connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online technical assistance for small business networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support costs low and, by handling issues quickly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can help you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks such as resolving enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, configuring wireless program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also help you to operate management tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry BES system and assist your company to select and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange Server architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and remove BlackBerry device clients on Exchange and Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement access control lists, manage Exchange data flow, create, edit, and assign WLAN and VPN configuration sets, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Professional
To ask Progent about technical expertise for BlackBerry wireless technology, phone 1-800-993-9400 or send email to wireless-help@progent.com.
















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