Consulting and Technical Support Services for Research In Motion BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless PDAs from Research in Motion are among today’s most popular products for achieving location-independent access to messaging, calendars, web programs, and other critical business information. As the complexity of small company IT technology has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has become the standard for companies regardless of size, effective integration and support of RIM BlackBerry solutions has grown more difficult. To address areas like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and corporate databases, small organizations frequently turn to external support professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-qualified consultants who can assist small businesses to design, manage, and repair BlackBerry-based environments affordably and efficiently, eliminating the requirement for an in-house BlackBerry technology specialist and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, coupled with Progent's efficient online support capabilities, gives small businesses an economical solution for incorporating RIM BlackBerry technology productively into their information system.

Progent's experts can assist your business with Microsoft SQL configuration and Exchange setup so that your database and messaging systems function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft software, configure streamlined management utilities so you can monitor and support BlackBerry smartphones across your business, define security policies that make sense for your business, develop custom wireless applications, and ensure that your IT network infrastructure is properly designed to handle your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be restored rapidly and safely.

Integration Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for managing big collections of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated software enables Microsoft Exchange Server, Lotus, or Groupwise clients to transmit and receive messages that are encrypted during wireless transit to provide maximum data protection. BES Server also streamlines a wide selection of vital management jobs that span from BlackBerry deployment and updates to mobile security and fault tolerance.

BlackBerry BES Server Configuration Help

Progent's BlackBerry-certified consultants can assist you to use RIM BlackBerry Enterprise Server to perform basic jobs such as:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Update BlackBerry device software wirelessly
  • Manage user and group settings with BES Server's vast library of IT policies

Progent's BlackBerry-certified engineers can also assist your company to utilize BlackBerry Enterprise Server to perform important tasks not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Install and support BES Server's fault-tolerant architecture based on virtual servers
  • Deploy BlackBerry smartphones remotely
  • Establish custom management roles
  • Automatically track and report on the health of your solution

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has been awarded accreditations from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry consulting skills range from resolving synchronization issues to designing mobile workforce solutions built around BlackBerry Enterprise Server. These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, troubleshoot, and document a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology requirements assessment, solution architecture, roll-out planning and execution, performance tuning, design of a fault-tolerant architecture, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a wireless environment that meets your information technology budget and supports your business strategy. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to accommodate a BlackBerry BES Server, help you to decide which administration approach and physical components meet your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions about options for software versions, processors and storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry consultant can assist you to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to run network-wide security assessment and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, tracking, and maintaining one or several BlackBerry BES Servers in an email environment powered by Exchange Server. Progent's BlackBerry-certified engineer has expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry device users on Exchange and Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, implement access control lists, manage Exchange Server data flow, generate, update, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Qualified Consultant
In order to contact Progent about professional assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or email wireless-help@progent.com.
















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