World-class Remote Consulting Expertise for BlackBerry Technology
BlackBerry Remote Troubleshooting AssistanceSecure and reliable connectivity from handheld devices to collaborative messaging platforms like Microsoft Exchange Server, Domino, or Groupwise is now mandatory for companies of any size who wish to maximize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server (BES) are among the most popular solutions for building and administering wireless connectivity. However, maintaining productive BlackBerry systems has become complex due to the advanced tools that exist to meet the requirement for enterprise-class security and non-stop operation. Progent's BlackBerry qualified consultants are expert at providing remote consulting and support expertise for BlackBerry environments, reducing service expenses and resolving problems faster than is possible via conventional on-premise consulting.

Progent has a seasoned team of remote consultants certified to support IT system that include products from all popular vendors. (Refer to industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can assist you to manage complex problems with your network environment. Progent's Apple certified specialists can assist you to interface Macintosh computers and iPhones with your mobile connectivity solution. Progent's Linux engineers can offer expertise for supporting application servers powered by various versions of Linux including RedHat Linux, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux. This breadth of expertise allows Progent to offer a convenient source for any consulting assistance required in mixed-platform networks and avoids the finger-pointing that small organization commonly confront when looking for computer support.

Progent's information technology security engineers have earned prestigious security accreditations including GIAC (Global Information Assurance Certification) and Certified Information Systems Security Professional. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include two ultra-affordable security vulnerability scanning service bundles that allow small companies to receive an impartial security assessment from a Progent security consultant to uncover possible risks in the security posture you expose inside and outside your firewall.

Consulting Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and support of RIM BlackBerry wireless handsets, offering a centralized solution for controlling critical tasks like smartphone deployment, updates, and retirement while also providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) delivers seamless communication between Microsoft Exchange, Novell GroupWise, or Lotus email platforms and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry Enterprise Server Integration Help

BES Server provides a wealth of data protection capabilities beginning with automatic encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also permits great versatility in adjusting levels of security to meet the specific needs of your company's network. Progent's BlackBerry authorized engineers can assist your company to choose powerful security functions and enable them remotely. Examples of these wirelessly configurable security settings are:

  • Disable a BlackBerry smartphone
  • Erase information from a misplaced or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry BES Server also provides versatility in determining ways to keep mobile users from loading or executing unsecure or unauthorized programs. Progent can help you to choose blocking processes such as:

  • Specify precisely which programs are allowed on the device
  • Prevent external software from using non-volatile storage on the BlackBerry device
  • Determine what functions third-party software can use on the smartphone
  • Restrict the kinds of access third-party applications running on the BlackBerry device can initialize
  • Block all external applications from being loaded or executed on the smartphone

Progent's Remote BlackBerry-Qualified Support is Fast and Economical
For companies in Scottsdale, Arizona who want fast and affordable help from a qualified BlackBerry support professional, Progent provides effective remote assistance from a seasoned network support team who have provided network solutions to organizations in every state in the United States. (Refer to Progent's client testimonials.)

Remote consulting services eliminates travel costs and lets engineers fix problems rapidly, allowing you to reduce wasted productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry solutions and can provide professional help in areas including resolving synchronization problems, setting up BlackBerry Enterprise Server, and creating a secure, high-availability system architecture for RIM BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to carry out basic support functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, editing user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's seasoned experts can also help your company to troubleshoot a wide range of issues concerning synchronization, handset recognition, email reconciliation, web access, mobile connectivity, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote support for small company networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless support costs at a minimum and, by handling problems quickly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange. Progent's BlackBerry-certified engineer has support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to add and delete BlackBerry device clients on Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and IM, implement push and pull access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, troubleshoot, and document a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network requirements assessment, solution design, roll-out planning and execution, performance optimization, configuration of a high-availability environment, data backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to create a wireless solution that meets your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which management approach and physical components meet your requirements, and analyze your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices about alternatives for software versions, processors and mass storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry-certified expert can help you to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-qualified security engineers to run company-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry solution.

Contact Progent for Help from a RIM BlackBerry-Qualified Consultant
In order to get in touch with Progent about technical support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or email

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