Consulting Support for RIM BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs from Research in Motion are one of the most popular solutions for maintaining location-independent access to email, scheduling, web programs, and other critical business data. As the sophistication of small business IT technology has expanded, and as the demand for world-class security, reliability, and recoverability has become the standard for organizations of all sizes, successful integration and support of RIM BlackBerry technology has become increasingly challenging. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small businesses frequently turn to external consulting firms who offer expertise in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-qualified consultants who can assist small organizations to plan, manage, and repair BlackBerry solutions economically and efficiently, eliminating the need for an in-house BlackBerry technology specialist and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-Gold certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of experience, combined with Progent's proven remote support capabilities, provides small businesses a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their information network.

Progent's consultants can assist you with Microsoft SQL Server integration and Microsoft Exchange setup so that your data and email systems function optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to enable you to monitor and support BlackBerry devices throughout your business, define security policies that make sense for your company, customize wireless applications, and ensure that your IT network architecture is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be recovered rapidly and thoroughly.

Technical Expertise for BlackBerry BES Server
BlackBerry BES Server streamlines management and support of RIM BlackBerry wireless handsets, offering a centralized solution for handling critical tasks such as device deployment, updates, and retirement and also providing a solid infrastructure for security and high availability. BlackBerry BES Server supports seamless communication between Exchange, Novell GroupWise, or Lotus email servers and BlackBerry handsets and allows over-the-air synchronization.

BlackBerry Enterprise Server Configuration Support

BES Server features a variety of data protection capabilities starting with advanced encryption of information sent between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits great flexibility in adjusting levels of protection to meet the specific needs of your mobile network. Progent's BlackBerry authorized consultants can assist your company to choose advanced security features and enable them remotely. Examples of these over-the-air configurable security features are:

  • Disable a smartphone
  • Wipe data from a lost BlackBerry smartphone
  • Disable Bluetooth
  • Enable internal defenses against malware

BlackBerry Enterprise Server also provides versatility in selecting ways to prevent BlackBerry users from installing or executing unsafe or prohibited programs. Progent can assist you to select blocking processes such as:

  • List exactly which programs are permitted on the device
  • Block external software from allocating non-volatile storage on the BlackBerry smartphone
  • Select which resources external programs can access on the device
  • Restrict the kinds of connections external programs running on the BlackBerry smartphone can establish
  • Prevent all external programs from being loaded or run on the device

Expert BlackBerry Consulting Services Available Remotely from Progent
Progent's authorized BlackBerry engineers are accessible by phone to deliver expert technical help to businesses in the Scottsdale area or throughout the state of Arizona. Progent's experienced remote technical support team has helped businesses resolve network issues and reduce IT service expenses in every state in the country and built a substantial following of loyal customers. (See Progent's client testimonials.)

Progent can provide online help for a broad selection of technologies related to BlackBerry products including synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and improving mobile security. Major RIM BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can help your company to carry out common support operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's certified service professionals can also help you to troubleshoot a broad range of problems concerning synchronization, device recognition, messaging consistency, web browsing, wireless connectivity, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering countrywide online help for small office IT networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless technical support expenses at a minimum and, by handling issues quickly, improves the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, repair, and document a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs analysis, solution architecture, roll-out planning and implementation, performance optimization, design of a fault-tolerant environment, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to create a wireless environment that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which administration model and hardware products match your needs, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices about options for software editions, processors and mass storage, network topology, and application set up.

To maximize network protection, Progent's BlackBerry expert can help you to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security specialists to run company-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry environment.

Contact Progent to Get Support from a BlackBerry-Certified Professional
To contact Progent about professional expertise for BlackBerry wireless integration, phone 1-800-993-9400 or email

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