World-class Online Support Services for BlackBerry Environments
RIM BlackBerry Remote Configuration HelpSecure and uninterrupted access from handheld devices to messaging systems like Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise is now mandatory for businesses of any size who wish to optimize competitiveness. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server are among the most popular solutions for building and administering wireless communications. However, maintaining efficient BlackBerry systems is increasingly complex due to the sophisticated tools available to meet the requirement for world-class protection and non-stop operation. Progent's BlackBerry qualified consultants are expert at providing online support services for BlackBerry environments, reducing service costs and resolving problems more quickly than is feasible via ordinary on-premises consulting.

Progent has a seasoned group of remote consultants certified to support networks that incorporate products from all popular vendors. (See industry certifications of Progent's consultants.) Progent's Cisco CCIE engineers can assist you to manage challenging problems with your infrastructure. Progent's Apple qualified experts can help your business to interface Macintosh computers with your mobile communications solution and can provide expertise with iPhone integration. Progent's Linux engineers can offer assistance in supporting application servers based on various versions of Linux such as RedHat, SUSE, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux. This range of support skills allows Progent to offer a convenient source for consulting support needed in mixed-vendor networks and eliminates the finger-pointing that small businesses commonly confront when trying to find computer support.

Progent's network security consultants have been awarded prestigious security credentials including CISA and ISSAP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include two low-cost security vulnerability testing service packages that allow small businesses to receive an independent security assessment from a Progent security engineer to determine potential weaknesses in the security posture you present on both sides of your firewall.

Technical Help for BlackBerry Enterprise Server (BES)
RIM's high-end platform for administering large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated software enables Exchange, IBM Lotus Domino, or Novell GroupWise users to send and receive messages that are encrypted in transit to ensure optimum data protection. BES Server also simplifies a broad variety of vital administrative jobs that span from BlackBerry setup and upgrades to mobile security and high availability.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-qualified consultants can help you use RIM BlackBerry Enterprise Server to perform basic jobs such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Manage user and group settings with BlackBerry's extensive library of IT policies

Progent's BlackBerry-qualified engineers can also help you to use BlackBerry Enterprise Server to perform key tasks not supported by the less advanced BES Server Express. These procedures include:

  • Set up and manage BlackBerry's fault-tolerant infrastructure based on virtual servers
  • Deploy BlackBerry devices wirelessly
  • Set specialized administration roles
  • Automatically track and report on the overall health of your solution

How Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has earned certifications from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to architecting wireless productivity solutions built around BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, repair, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and network needs analysis, system design, roll-out strategy and execution, performance optimization, configuration of a fault-tolerant architecture, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to create a wireless solution that meets your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to determine which management approach and hardware products match your requirements, and analyze your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed choices concerning alternatives for software versions, server hardware and storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry-certified expert can assist your company to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-qualified security engineers to perform network-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry consultant has expertise in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to install and remove BlackBerry device users on Microsoft Exchange and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and support storage groups, configure permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, control Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Support from a RIM BlackBerry-Certified Professional
To ask Progent about consulting assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or email

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