Overview of Progent's Support Expertise for BlackBerry Solutions
BlackBerry Consulting and Support ServicesWireless connectivity to email, address books, calendars, and web applications is a critical feature of IT networks for companies of any type. BlackBerry smartphones are among the most powerful devices for achieving location-independent communications. But the network architecture required to accommodate RIM BlackBerry handhelds has grown significantly more complex as the insistence on fault tolerance and rock-solid security has heightened. Progent's BlackBerry qualified engineers specialize in providing small companies world-class network expertise and troubleshooting services that are economical and efficient.

As a Microsoft Gold certified Partner with more than a decade of background working with MS Exchange Server, Progent's consultants can give you access to in-depth assistance in incorporating BlackBerry and Microsoft products by delivering support services like Exchange 2010 consulting and by delivering complementary support services like Lync Server deployment and MS Office Communications Server support to help control Instant Messaging and Presence. Progent's Microsoft SQL 2016 consultants and MS SQL Server 2014 experts can set up and repair your SQL database system to work optimally with BES Server, and Progent's Microsoft Data Protection Manager experts can assist you to develop archiving and recovery procedures to guard your messaging data and minimize productivity disruption in case of a breakdown of your messaging system.

Progent also maintains a staff of Cisco qualified CCIE network engineers who are accessible online to provide expert support for designing and repairing your IT network infrastructure so it supports your BlackBerry system with a high degree of resilience, expandability, protection, and manageability. Cisco Certified Internetwork Experts are highly-qualified networking experts who are awarded this prestigious classification only as a result of thorough examination by Cisco. CCIEs are able to handle even the most complicated problems surrounding network planning, integration, repair, and service.

Consulting Services for BlackBerry BES Server
BlackBerry BES Server simplifies management and maintenance of BlackBerry wireless handsets, offering a single platform for controlling key jobs like smartphone deployment, upgrades, and deactivation and also providing a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless communication between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry smartphones and supports wireless synchronization.

RIM BlackBerry BES Server Configuration Assistance

BES Server provides a wealth of security capabilities beginning with advanced encryption of messages transmitted between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent flexibility in adjusting levels of security to meet the specific requirements of your company's environment. Progent's BlackBerry certified engineers can help your company to choose powerful security features and activate them wirelessly. Samples of these wirelessly configurable security settings are:

  • Disable a device
  • Wipe information from a missing or stolen smartphone
  • Disable Bluetooth
  • Enable internal protection against malicious attacks

BES Server also provides versatility in selecting mechanisms to keep users from loading or running unsafe or prohibited code. Progent can help you to select blocking techniques like:

  • Specify precisely which programs are allowed on the device
  • Prevent third-party programs from allocating non-volatile memory on the BlackBerry smartphone
  • Determine which functions third-party applications can use on the BlackBerry smartphone
  • Restrict the types of connections third-party programs running on the smartphone can establish
  • Prevent all third-party programs from being loaded or run on the BlackBerry smartphone

Progent's Online BlackBerry-Qualified Technical Support is Quick and Affordable
For companies in Scottsdale, Arizona who want fast and affordable access to a qualified RIM BlackBerry support professional, Progent provides effective online assistance from a veteran network support team who have delivered IT solutions to companies in each state in the U.S. (Refer to Progent's customer testimonials.)

Remote support eliminates travel costs and lets engineers resolve technical issues rapidly, so you reduce lost productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry technologies and can provide expert help in fields including resolving synchronization problems, configuring BlackBerry BES Server, and designing a protected, fault-tolerant network infrastructure for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist you to perform common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's certified service professionals can in addition help your company to resolve a wide array of issues concerning synchronization, device recognition, messaging consistency, web access, wireless connectivity, IM, PC application installation, and Desktop Redirector.

As a leader in delivering nationwide online technical assistance for small business IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry support expenses low and, by solving problems quickly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and document a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology needs analysis, solution design, roll-out strategy and execution, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a wireless system that meets your IT budget and supports your business strategy. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to support a BlackBerry Enterprise Server, assist your organization to decide which administration approach and equipment meet your requirements, and evaluate your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about options for software editions, processors and mass storage, network topology, and application set up.

To maximize system protection, Progent's BlackBerry-certified consultant can assist your company to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-qualified security engineers to perform company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Certified Specialist
In order to get in touch with Progent about technical help for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.

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