Consulting Support Services for Research In Motion BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile PDAs from Research in Motion are one of the most successful products for achieving location-independent access to messaging, calendars, web applications, and other critical business information. As the sophistication of small business IT technology has expanded, and as the need for world-class security, reliability, and recoverability has grown to be the norm for organizations regardless of size, successful deployment and maintenance of BlackBerry solutions has grown more difficult. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email systems and shared databases, small businesses often turn to outside consulting professionals who specialize in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-qualified consultants who can help small organizations to plan, administer, and repair BlackBerry environments economically and efficiently, eliminating the necessity for an in-house BlackBerry solutions specialist and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-Gold certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This range of experience, combined with Progent's efficient online service delivery model, provides small companies a budget-friendly alternative for incorporating RIM BlackBerry products seamlessly into their information network.

Progent's engineers can assist your company with Microsoft SQL Server integration and Microsoft Exchange Server setup so that your database and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft technology, set up easy-to-use management tools to help you monitor and control BlackBerry devices across your company, recommend security policies that make sense for your company, develop custom mobile software, and make sure that your network architecture is appropriately configured to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored rapidly and thoroughly.

BlackBerry Enterprise Server Consulting and Technical Services
The BlackBerry Enterprise Server (BES) gives companies a centralized and safe source for integrating BlackBerry wireless devices into their messaging, groupware, and application infrastructure. BlackBerry BES Server enables mobile BlackBerry users to connect to Microsoft Exchange Server, Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry devices with workstations to ensure data consistency for collaborative programs such a calendars, contact lists, to-do lists, instant messaging, and custom business programs. Due to BlackBerry Enterprise Server integration with Exchange, users with BlackBerry handsets can have push-based access to Exchange email and to instant messaging-aware software via Microsoft Live Communications Server and Lync Server 2010 support.

BlackBerry BES Server Support Services

Progent's BlackBerry-qualified consultants can assist you to design, implement, and support BlackBerry Enterprise Server so you can maximize the efficiency of BlackBerry clients, simplify the management of a BlackBerry solution, and lower the cost of maintaining mobile workers.

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has earned accreditations from RIM in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization problems to architecting wireless productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can assist your business to carry out basic support functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, changing user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate email solution. Progent's seasoned experts can also help you to troubleshoot a wide range of issues concerning synchronization, handset detection, email reconciliation, web access, wireless connections, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online consulting services for small office IT networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support expenses low and, by handling issues quickly, improves the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important tasks such as resolving enterprise activation issues, registering and removing BlackBerry device clients, setting activation passwords, configuring over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry engineers can also help you to use management software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES system and help your company to define and implement appropriate security configurations.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry consultant has support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry technology include business and technology requirements assessment, system architecture, installation planning and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to create a mobile wireless solution that meets your information technology budget and aligns with your business strategy. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to support a BlackBerry BES Server, help you to determine which management approach and physical components meet your needs, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions concerning alternatives for software editions, server hardware and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry expert can assist your company to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to run network-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Certified Consultant
To get in touch with Progent about professional assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or e-mail

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