Enterprise-class Online Consulting Expertise for BlackBerry Environments
RIM BlackBerry Online Configuration AssistanceSafe and uninterrupted access from mobile phones to email systems like Exchange, Lotus, or Groupwise is now a strategic requirement for companies of any size who wish to optimize productivity. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server are among the premiere technologies for building and administering mobile connectivity. But, supporting productive BlackBerry systems is increasingly challenging because of the advanced mechanisms that exist to fulfill the requirement for enterprise-class security and fault tolerance. Progent's BlackBerry qualified engineers are expert at providing online support expertise for BlackBerry environments, reducing support costs and taking care of issues more quickly than is possible with conventional on-premises consulting.

Progent has a large team of remote consultants qualified to maintain networks that include products from all popular vendors. (See industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can help you to manage complex problems with your network environment. Progent's Apple qualified experts can assist your business to interface Macs with your mobile connectivity environment and can provide help with Apple iPhone integration and management. Progent's Linux engineers can provide help for managing servers powered by all leading distributions of Linux including RedHat, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo. This breadth of support skills permits Progent to offer a one-stop solution for any consulting assistance required in multi-platform networks and eliminates the finger-pointing that small businesses commonly encounter when looking for technical support.

Progent's information technology security engineers have been awarded top security accreditations such as CISA and ISSAP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include two ultra-affordable security inventory testing service packages that allow small companies to receive an independent network security assessment from a Progent security engineer to determine potential risks in the security posture you present on both sides of your firewall.

Integration Support for BlackBerry Enterprise Server (BES)
RIM's advanced solution for managing large collections of BlackBerry smartphones is the BlackBerry BES Server. This powerful software enables Exchange, IBM Lotus Domino, or Groupwise users to send and receive emails that are encrypted in wireless transit to provide maximum security. BES Server also simplifies a broad variety of key management jobs ranging from smartphone deployment and updates to wireless security and fault tolerance.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-qualified consultants can show you how to utilize BlackBerry Enterprise Server to do basic jobs like:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Control client settings with BlackBerry's vast library of IT policies

Progent's BlackBerry-qualified consultants can also help your company to utilize BlackBerry BES Server to perform key procedures not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Configure and manage BlackBerry's fault-tolerant infrastructure using virtualization
  • Deploy BlackBerry smartphones remotely
  • Establish specialized management roles
  • Automatically track and analyze the overall health of your solution

How Progent Can Assist Your Business to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has earned accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support services span areas from resolving synchronization issues to architecting wireless workforce solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's seasoned service professionals can also help you to resolve a broad array of problems associated with synchronization, handset recognition, email consistency, web access, wireless connections, IM, workstation software configuration, and Desktop Redirector.

As a top innovator in delivering countrywide remote help for small company IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support expenses low and, by solving issues quickly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures including troubleshooting enterprise activation issues, adding and deleting BlackBerry device clients, setting activation passwords, configuring over-the-air software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also show you how to operate management tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES system and assist you to define and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange Server. Progent's BlackBerry consultant has support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to add and remove BlackBerry device users on Exchange and Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, configure permissions, set up the MDS and Instant Messaging, implement access control lists, manage Exchange Server data flow, generate, update, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of settings such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and produce documentation for a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and network needs assessment, system architecture, roll-out strategy and execution, performance optimization, configuration of a high-availability environment, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to design a wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry BES Server, assist your organization to decide which administration approach and hardware products meet your needs, and evaluate your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices about options for software versions, server hardware and storage, network topology, and application set up.

To maximize network protection, Progent's BlackBerry-certified expert can help you to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-qualified security specialists to run company-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent for Assistance from a BlackBerry-Certified Expert
In order to ask Progent about consulting assistance for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.
















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