Enterprise-class Remote Support Services for BlackBerry Technology
BlackBerry Online Configuration SupportSecure and uninterrupted connectivity from mobile phones to messaging platforms like Microsoft Exchange, Lotus, or Groupwise has become a necessity for businesses of any type who want to optimize competitiveness. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server are among the premiere technologies for building and managing wireless connectivity. However, supporting efficient BlackBerry environments is increasingly challenging because of the advanced tools that exist to fulfill the demand for enterprise-class security and fault tolerance. Progent's BlackBerry qualified engineers are experienced at providing online consulting and support services for BlackBerry environments, reducing service costs and resolving problems more quickly than is feasible via conventional on-site consulting.

Progent has a seasoned group of remote engineers certified to maintain IT system that include products from all popular vendors. (Refer to industry certifications of Progent's engineers.) Progent's Cisco CCIE engineers can help your company to resolve complex problems with your infrastructure. Progent's Apple certified experts can assist your business to integrate Macs and Apple iPhones with your wireless connectivity environment. Progent's Linux specialists can provide expertise for supporting application servers powered by various distributions of Linux such as RedHat, SUSE, Debian-GNU, CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo. This range of support skills permits Progent to act as a one-stop source for any consulting support needed in multi-platform environments and avoids the blame game that small companies often encounter when trying to find technical help.

Progent's information technology security engineers have earned top security accreditations such as GIAC and Information System Security Architecture Professional (ISSAP). Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include a pair of economical security vulnerability testing service bundles that allow small companies to receive a professional security assessment from a Progent security consultant to uncover possible weaknesses in the security profile you present inside and outside your security perimeter.

Consulting and Technical Support for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and maintenance of BlackBerry wireless handsets, offering a centralized solution for handling critical tasks such as smartphone deployment, updates, and retirement and offering a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry smartphones and allows wireless synchronization.

BlackBerry Enterprise Server Integration Assistance

BlackBerry BES Server offers a wealth of security capabilities beginning with advanced encryption of messages sent between a BlackBerry device and BlackBerry BES Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits great versatility in selecting levels of security to meet the specific requirements of your company's environment. Progent's BlackBerry authorized consultants can assist you to choose advanced security functions and activate them remotely. Examples of these wirelessly configurable security features are:

  • Disable a device
  • Wipe information from a lost or stolen smartphone
  • Lock out Bluetooth
  • Activate built-in protection against malicious attacks

BlackBerry BES Server also provides flexibility in selecting ways to prevent BlackBerry users from installing or executing unsafe or unauthorized programs. Progent can help you to choose blocking processes like:

  • List precisely what programs are permitted on the device
  • Block external software from allocating persistent storage on the smartphone
  • Determine what resources external software can use on the device
  • Limit the types of connections external programs running on the device can initialize
  • Block all third-party applications from being loaded or run on the smartphone

Progent's Remote BlackBerry-Qualified Support is Fast and Affordable
For businesses in Scottsdale, Arizona who need quick and economical help from a certified BlackBerry consultant, Progent delivers efficient online help from a veteran network support team who have delivered IT solutions to organizations in each state in the United States. (See Progent's client testimonials.)

Remote consulting services avoids travel expense and enables specialists to resolve problems quickly, allowing you to reduce lost productivity. Progent's RIM BlackBerry consultants have earned certifications in all BlackBerry solutions and offer professional support in fields including fixing synchronization issues, configuring BlackBerry Enterprise Server, and creating a protected, high-availability system infrastructure for RIM BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network requirements assessment, system design, installation strategy and implementation, performance optimization, configuration of a fault-tolerant architecture, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to design a wireless solution that fits within your IT budget and supports your business plans. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which management model and physical components meet your needs, and evaluate your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions about alternatives for software versions, server hardware and storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry consultant can assist you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security engineers to run network-wide security assessment and compliance testing and suggest enhancements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment powered by Exchange Server. Progent's BlackBerry consultant has support skills in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to add and delete BlackBerry smartphone clients on Exchange and Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and IM, install access control lists, control Exchange data flow, create, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent for Help from a RIM BlackBerry-Certified Professional
To contact Progent about technical expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or send email to wireless-help@progent.com.

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