Consulting Support for BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile PDAs were once one of the most successful solutions for achieving location-independent connectivity to email, calendars, web-based applications, and other critical business information. Progent offers Scottsdale, Arizona companies support from BlackBerry-certified professionals who can help businesses to maintain their BlackBerry deployments or transition efficiently to a modern mobile solution.

As the sophistication of small business IT technology has expanded, and as the need for enterprise-class protection, dependability, and recoverability has grown to be the standard for businesses of any size, effective deployment and maintenance of RIM BlackBerry technology has become increasingly challenging. To handle areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and corporate databases, small organizations frequently resort to external consulting professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can assist small businesses to design, manage, and repair BlackBerry-based solutions economically and effectively, dispensing with the need for an in-house BlackBerry technology expert and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, combined with Progent's efficient online support capabilities, provides small businesses a budget-friendly alternative for integrating BlackBerry technology productively into their IT system.

Progent's experts can help you with SQL Server 2019 integration consulting, SQL Server 2016 migration and management consulting, and Exchange setup so that your database and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined management tools so you can track and control BlackBerry smartphones throughout your business, recommend security policies that make sense for your business, develop custom mobile applications, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your regular backup processes so that it can be recovered quickly and safely.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.

Onsite IT Consulting
Progent locations in Phoenix Metro Area

City Address Phone Link
Chandler 2925 E Riggs Rd
Chandler, AZ 85249
United States
(480) 530-0566 Chandler Network Support Services
Glendale 5350 W Bell Rd
Glendale, AZ 85308
United States
(623) 321-5101 Glendale Network Support Services
Mesa 625 W Southern Avenue, Suite E
Mesa, AZ 85210
United States
(480) 530-0404 Mesa Network Support Services
Phoenix 1 N 1st Street
Phoenix, AZ 85004
United States
(480) 666-8967 Phoenix Network Support Services
Scottsdale 17470 N Pacesetter Way
Scottsdale, AZ 85255
United States
(678) 899-6420 Scottsdale Network Support Services


Technical Support for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software allows Microsoft Exchange Server, Lotus Domino, or Novell GroupWise clients to send and receive emails that stay encrypted in transit to provide optimum security. BlackBerry BES Server also simplifies a wide variety of key management jobs that span from smartphone setup and upgrades to wireless security and high availability.

RIM BlackBerry BES Server Troubleshooting Support

Progent's BlackBerry-premier engineers can assist you to use RIM BlackBerry Enterprise Server to perform routine tasks like:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Manage user configurations with BlackBerry's vast library of policies

Progent's BlackBerry-premier consultants can also assist your company to utilize BlackBerry Enterprise Server to implement important procedures not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Configure and manage BES Server's high-availability infrastructure using VMware
  • Install BlackBerry smartphones remotely
  • Set custom management roles
  • Automatically track and report on the overall health of your solution

Progent's Online BlackBerry-premier Consulting Services is Quick and Economical
For businesses in Scottsdale, Arizona who want quick and economical access to an authorized BlackBerry support professional, Progent provides efficient online assistance from a veteran network support staff who have delivered IT solutions to companies in each state in the United States. (Refer to Progent's customer testimonials.)

Remote consulting services eliminates travel expense and allows consultants to solve technical issues rapidly, allowing you to minimize lost productivity. Progent's RIM BlackBerry specialists have been awarded certifications in all BlackBerry technologies and offer professional support in fields including troubleshooting synchronization issues, deploying BlackBerry Enterprise Server (BES), and designing a protected, high-availability network infrastructure for BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to carry out common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, changing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging software. Progent's certified service professionals can in addition assist your business to troubleshoot a wide array of problems concerning synchronization, device detection, email reconciliation, web browsing, mobile connectivity, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online support for small business IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile support costs low and, by handling problems quickly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as troubleshooting enterprise activation problems, adding and deleting BlackBerry device users, setting activation passwords, implementing over-the-air software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry engineers can also help you to operate administration tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help you to define and install sensible security configurations.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Exchange. Progent's BlackBerry engineer offers support skills in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to add and delete BlackBerry device clients on Exchange and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, manage Exchange data flow, create, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Help from a RIM BlackBerry-Certified Consultant
If you wish to get in touch with Progent about engineering assistance for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.



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    If your business runs a UNIX, Linux, or Solaris environment or a mixed-platform network, Progent's CISM and CISSP-premier consultants can assist your entire organization in a broad range of security topics such as security management practices, security architecture and models, access control products and techniques, software development security, operations security, physical security, communications, network and web security, and workplace recovery preparedness. CISM and CISSP define the basic skills and worldwide standards of performance that information security professionals are expected to possess. These accreditations give executive management the assurance that those who have earned their CISM or CISSP certification have demonstrated the experience and theory to offer world-class security management and engineering services.

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    Progent offers the expertise of RIM BlackBerry-certified consultants who can help small companies to plan, administer, and troubleshoot BlackBerry solutions economically and effectively, doing away with the need for an internal BlackBerry expert and reducing the cost and hassle of supporting a mobile wireless workforce. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE engineers, and CISA and GIAC-certified security professionals. This wide range of knowledge, in conjunction with Progent's proven remote support model, provides small and mid-size businesses an efficient solution for incorporating BlackBerry technology productively into their information system.

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