Immediate Remote Support for Scottsdale IT Networks
For businesses located in Scottsdale or anywhere in the state of Arizona, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world background and have access to the sophisticated technology required to solve most information system problems quickly. This lowers immediate costs since solutions use up minimal chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits even more with indirect costs by minimizing or eliminating network outages and related costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.
Progent's billing policy for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike many remote support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from scenarios where speedy. minor solutions manage to end up as substantial tabs. Progent's penchant for solving problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized technologies and proven processes which allow the maximum level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's remote service group to connect to your environment remotely without compromising corporate security.
Progent's proven service database application includes thorough records for the service that Progent's clients have received. Progent's team service personnel have the benefit of the records of all help rendered to every Progent client by any Progent consultant. This history of anomalies and responses is organized as an easily searchable proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and permit fast access to manufacturers' internal engineering staff with the result that Progent's remote service experts are able to arrive at optimal resolutions quickly.
Remote services available from Progent to customers in Scottsdale and anywhere in the state of Arizona include:
Authorized Windows Experts
Progent's Microsoft-premier online service professionals can deliver network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to assist you business to deploy, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network engineers, and validates an individual's networking knowledge at the expert level. Cisco CCIEs can deal with the most difficult issues associated with network infrastructure design, installation, administration, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs are an excellent value because their broad experience allows them to find solutions for problems rapidly. In common cases, less qualified consultants can wrestle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment via state-of-the-art remote troubleshooting tools in order to perform quick, safe, and affordable diagnosis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading family of connectivity products by providing services such as:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to strengthen the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or help you to recover rapidly after a serious breach. Security services available from Progent cover thorough information security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile communication; securing your messaging system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online support services to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a broad array of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older applications to MS Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced technology used by some of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows customers to complete critical projects economically and on time. Progent's special online engineering services include:
How Your Scottsdale Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting support can support you in creating an efficient new Help Desk Call Center or improving your current organization, evaluating or customizing Help Desk Call Center software products to address the special requirements of your company, or adding temporary online staff to supplement your in-house Help Desk Call Center resources to deal with unusually busy scenarios like software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran information technology experts provides your computer users in Scottsdale or anywhere in the state of Arizona instant assistance from an efficient support group with extensive experience providing telephone-based help and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a significant contributor to company efficiency, and Progent's goal is to solve rather than simply annotate IT issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting staff can supply online professional consulting support and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Scottsdale, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By detecting emerging issues before they result in network outages, system monitoring can ward off stressful and costly service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks powered by a mix of OS platforms.
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Scottsdale or anywhere in the state of Arizona, Progent's phone-based computer support specialists are ready to deliver expert and affordable IT help whenever your organization needs it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix computer problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Scottsdale organization works with a local freelance support technician or employs an in-house organization that know how to deal with the majority of network issues, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to resolve unexpected system crises or especially challenging integration projects.
Features of Progent's Remote Computer Support for Scottsdale
Progent's online help, remote troubleshooting, network security expertise, and system administration services give businesses in Scottsdale or anywhere in the state of Arizona unparalleled leverage for your support budget. Whether you require occasional telephone help and remote network repair or ongoing Help Desk services and network management, Progent's professionals can deliver your company enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Scottsdale and is also ideal for networks in more remote areas of Arizona that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support tools, service databases, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent provides online support on a minute-by-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for phone help and asks for no monthly retainer for support services delivered during normal working hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide help from on-staff specialists who have skill in planning, deploying, and supporting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support services consist of technology integration, MS Exchange consulting, corporate security design, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting expertise in critical application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Expertise
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Development
MySQL DBA Services and Software Development
Apple Mac Support
Amazon Marketplace Web Service Software Integration
By providing a full service centralized resource for network generalists and application experts, Progent can tailor fast, affordable, and thorough information technology solutions that address the unique needs of your company.
- Sophisticated Remote Connectivity Tools
Protected remote access allows Progent's service professionals to see precisely what your users see. This makes it easier to find quick fixes to problems that could otherwise require an expensive personal visit. State-of-the-art remote connectivity tools and expert technicians together enable Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online support and remote network tracking.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Support for High Network Availability
For organizations with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-conscious offices whose workers require instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical background, refined remote support software, and familiarity with corporate IT allow offices to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, in the trenches of network service, executing a broad variety of IT tasks for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT capability, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person help per minute. Consequently, you owe just for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for services provided during normal business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to permit simple problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every staff member to every client. The practice of detailing and organizing support records allows more effective service and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.