Immediate Remote Troubleshooting for Scottsdale Computer Networks
Immediate Online Technical Support for Scottsdale NetworksFor businesses located in Scottsdale or anywhere in Arizona, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the services of CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's online support experts offer excellent value due to the fact that they have the real-world experience and have access to the sophisticated tools needed to solve the majority of information system problems quickly. Efficient support lowers direct costs because service calls require minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with indirect costs by reducing or avoiding network outages and related losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting experience is especially valuable for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to typical online service organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent situations where fast repairs somehow end up as large tabs. Progent's skill at handling technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and proven processes which promote the maximum degree of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to communicate with your network remotely without violating corporate security.

Progent's advanced technical support database system includes thorough records for the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of all help provided to every Progent customer by any consultant. This database of trouble tickets and resolutions is stored as a conveniently exploitable proprietary database that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft open up additional vast technical databases and permit priority response from vendors' internal product engineers so Progent's online service experts are able to find the best solutions promptly.

Remote technical support services provided by Progent to businesses in Scottsdale and throughout the state of Arizona include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's top enterprises. The ProSight line of network management outsourcing services covers all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute major projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who need fast communication with a dependable Call Center with professional phone support as well as the technical depth to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk or revamping your established one, selecting or enhancing Help Desk software products to address the special requirements of your corporation, or providing temporary phone support staff to supplement your internal Help Desk Call Center resources during high-demand events such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Call Center team of experienced network consultants provides your workers in Scottsdale or anywhere in the state of Arizona rapid contact with an effective network service group with substantial experience delivering telephone-based consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center recognition as a solid enabler of business performance, and Progent's policy is to solve instead of just report technical issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team offers online professional engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, programming, and training services, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Scottsdale, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so your IT support is proactive and automated. By detecting looming problems before they evolve into network outages, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a variety of platforms.
How Your Scottsdale Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Scottsdale or anywhere in the state of Arizona, Progent's phone-based computer support specialists are ready to deliver effective and economical system help whenever your business requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost time that comes with on-site service calls.

Even if your Scottsdale organization relies on a regular independent support technician or employs a full time IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to address unexpected network crises or especially complex integration problems.

Benefits of Progent's IT Support for Offices in Scottsdale
Progent's remote network troubleshooting services enable your Scottsdale business to have the benefits of on-call, world-class network support without the cost of maintaining an in-house IT organization. Your network will derive added business worth by being more reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    For most businesses in Scottsdale or anywhere in Arizona, nearby network service providers, whether consisting of outside consultants or a full-time maintenance staff, can handle typical network issues. On the other hand, major troubles sometimes spring up when your regular resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your local support technicians. In these situations, Progent's on-call support professionals offer an easy, quick, and budget-friendly solution to supplement your local resources and to pass on useful information to increase your capability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller offices often rely on individual freelance consultants. Although freelance service people have less internal costs than big service companies and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve help may require your company to wait for assistance during an IT crisis. As your network grows, network downtime and problems with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup support expertise to insure your IT system is always up and running.

  • Build a Solid Basis for Seamless Growth
    Companies often begin with an information system created on a modest budget. Without a robust framework, slap-dash fixes can get piled on top of an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the business. These badly designed environments require careful assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a system infrastructure that can provide the stable foundation to meet critical business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller offices need guidance and technical training to negotiate an increasingly complex array of product options capable of accelerating business success and improving productivity. They hardly need a computer consultant who is trying to sell a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is built around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align IT expertise with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical background, fine tuned support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry background, in the trenches of IT support, executing a broad range of IT tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not only expert IT skills, but also a support engineer with proven methods for applying computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for services provided during regular business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Businesses who work with trusted independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.