Fast Remote Technical Support for Scottsdale Computer Networks
Immediate Remote Help for Scottsdale SystemsFor organizations in Scottsdale or anywhere in the state of Arizona, Progent provides online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex networking issues, plus the services of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools needed to resolve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls require minimal chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits additionally with incidental costs by minimizing or eliminating system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is especially important for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing model for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the services that you actually get. In contrast to many online support organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate situations where fast solutions manage to turn into substantial invoices. Progent's penchant for solving technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized technologies and field-proven processes that allow the highest degree of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your company's environment without breaching network security.

Progent's advanced technical support reporting application stores extensive records of the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of assistance rendered to every client by every Progent engineer. This archive of problems and repairs is structured as a readily accessible internal database that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with important technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and allow fast response from vendors' in-house support staff so Progent's online consulting specialists are able to arrive at the best resolutions quickly.

Remote technical services provided by Progent to clients in Scottsdale and throughout the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight line of outsourced network management services covers all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute major projects economically and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center service options for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are designed for companies who lack the money or time to create an in-house Help Desk but who want quick communication with an efficient Call Center with professional phone assistance as well as the expertise to escalate complex problems to high-level engineers.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Call Center or improving your established organization, identifying or modifying Help Desk software to handle the particular demands of your corporation, or providing occasional phone support staff to reinforce your internal Call Center group during unusually busy situations like software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center team of experienced network consultants offers your clients in Scottsdale or anywhere in the state of Arizona fast assistance from an efficient technical support resource with substantial background delivering phone consulting and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk recognition as a solid driver of business success, and Progent's policy is to fix rather than merely track IT problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team provides phone-based and in-depth consulting support and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Scottsdale, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your computer support is proactive and automated. By anticipating emerging problems before they evolve into full-scale emergencies, automated monitoring can ward off stressful and costly network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate a mix of operating systems.
How Your Scottsdale Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Scottsdale or anywhere in the state of Arizona, Progent's online computer support specialists are ready to deliver expert and cost-effective system support whenever your company requires it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix network problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Scottsdale organization relies on a local freelance consultant or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to resolve unexpected system crises or especially challenging integration projects.

Details of Progent's Remote Computer Services for Scottsdale
Progent's online support, Internet-based repair, system security consulting, and network management services give companies in Scottsdale or throughout the state of Arizona unparalleled leverage for your IT investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can provide your company enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical knowledge, fine tuned support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.