Greater Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Phoenix Metro Area.
Progent locations in the Greater Phoenix Metro Area
Immediate Remote Troubleshooting for Scottsdale IT Networks
For businesses located in Scottsdale or anywhere in Arizona, Progent provides remote help for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the services of CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers provide exceptional value due to the fact that they possess the real-world experience and have access to the advanced tools needed to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses because solutions require fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support experience is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike many remote support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing avoid scenarios where fast solutions somehow end up as big invoices. Progent's skill at solving problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and proven processes which allow the maximum degree of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's Technical Response Center to connect to your system remotely without violating system security.
Progent's proven customer support database application keeps comprehensive documentation for all service that Progent's clients have received. Progent's authorized service personnel have access to the records of assistance provided to every client by any Progent engineer. This history of problems and repairs is structured as a conveniently retrievable internal knowledge base that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online service experts are able to determine the most efficient solutions promptly.
Online support provided by Progent to customers in Scottsdale and throughout the state of Arizona include:
Certified Windows Experts
Progent's Microsoft-qualified remote service professionals offer network repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a broad variety of platform support including
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to help you business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can deal with even the most challenging issues surrounding network planning, installation, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software patches. CCIEs offer exceptional value since their depth of expertise enables them to resolve problems quickly. In many instances, less experienced consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of state-of-the-art remote support technology in order to provide fast, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading selection of networking appliances by offering services such as:
CISSP and ISSAP Qualified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions that can strengthen the safety of your Windows, macOS and OS X, or Linux environment against attacks or help your company to clean up rapidly after a serious penetration. Security consulting services offered by Progent cover comprehensive data security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile access; protecting your messaging system against spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that utilize physical resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online support services to cover a wide spectrum of information technologies including system infrastructure, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in environments that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency online assistance analyzing anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. Progent's ProSight series of network management outsourcing services covers all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Scottsdale Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who lack the resources to create an internal Help Desk but who need quick response from an efficient Help Desk with professional phone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless addition to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the toughest computer system challenges, or be ready in those circumstances when your ordinary service providers are swamped.
Progent's Help Desk Call Center staff of veteran information technology experts gives your computer users in Scottsdale or anywhere in the state of Arizona instant access to an efficient technical support group with substantial experience providing phone consulting and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a crucial contributor to company success, and Progent's goal is to resolve rather than simply track network issues.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team can supply remote and in-depth consulting expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Scottsdale, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager for your environment so your IT maintenance is proactive and automated. By uncovering possible problems before they expand into crashes, automated monitoring can head off disruptive and costly network breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments that incorporate a combination of platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Scottsdale or anywhere in the state of Arizona, Progent's phone-based computer support engineers are ready to provide effective and cost-effective IT support whenever your company needs it. Long experience offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote access tools to solve network problems quickly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Scottsdale business deals with a local independent consultant or maintains a full time IT staff that can handle typical computer problems, Progentís Microsoft certified engineers can still offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to fix sudden system crises or especially tough integration problems.
Benefits of Progent's Network Help for Offices in Scottsdale
Progent's online network troubleshooting services allow your Scottsdale business to realize the advantages of on-call, enterprise-level IT support without the expense of managing an in-house IT staff. Your network will acquire greater business worth by being increasingly reliable, efficient, and protected. Advantages to your business include:
- Seamless remote extension of your local IT resources
For most companies in Scottsdale or anywhere in Arizona, local network support resources, whether consisting of independent consultants or a full-time IT staff, can solve typical technical issues. However, IT crises sometimes occur when your regular resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call support specialists give you a convenient, fast, and economical way to supplement your local help and to convey useful information to increase your ability to deal with future problems in-house.
- Less Reliance on Individual Service Providers
For IT support, smaller companies commonly rely on individual freelance consultants. Although independent service people have less internal costs than larger support companies and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the lack of backup personnel may require your company to wait for help during an IT crisis. As your company expands, network unavailability and trouble with vital applications become more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service experts to make sure your network stays up and running.
- Create a Solid Foundation for Smooth Growth
Businesses often start with an information system implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get piled on top of a weak foundation. As a company grows, reliability and expandability issues can impede the success of the organization. Such badly designed systems need careful assessment, intelligent strategic planning, and wide technical expertise to upgrade to a network infrastructure that can provide the stable foundation to meet vital business requirements and simplify future expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller businesses require guidance and technical training to negotiate an ever more complicated array of product alternatives available for promoting business growth and improving productivity. These companies hardly need a network engineer who is motivated to sell a specific vendor's products. IT support and product selling can lead to a situation where the proposed
solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align IT consulting with the real interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of IT projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This means that you get not only expert technical help, but also a support engineer with field-tested methods for using computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you won't be forced to permit minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by each consultant to every client. The practice of detailing and archiving support records results in more efficient support and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.