Fast Online Help for Scottsdale Computer Systems
Fast Online Technical Support for Scottsdale NetworksFor organizations located in Scottsdale or anywhere in Arizona, Progent provides remote support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers provide excellent value because they have the real-world experience and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support reduces immediate expenses because service calls require fewer billable minutes. Online support also eliminates the expense of sending an engineer to your office. Your company saves even more with incidental costs by reducing or avoiding system downtime and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many online support companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent scenarios where quick fixes manage to end up as substantial invoices. Progent's skill at solving technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized tools and field-proven methodologies that allow the maximum level of effectiveness for remote help and repair for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your network without violating corporate security.

Progent's sophisticated technical support database system stores extensive documentation for all support that Progent's clients have received. Progent's staff engineers have the benefit of the history of assistance delivered to every customer by every Progent engineer. This database of problems and fixes is organized as a readily accessible support knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to determine the most efficient resolutions in the least time.

Remote technical services available from Progent to companies in Scottsdale and throughout the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's leading enterprises. The ProSight suite of network monitoring and management services covers all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Billing rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk team of seasoned information technology professionals gives your customers in Scottsdale or anywhere in the state of Arizona fast communication with a reliable support group with extensive background delivering telephone-based consulting and remote diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a solid driver of business productivity, and Progent's intent is to resolve instead of merely document technical issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group offers phone-based advanced consulting support and education in special application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Scottsdale, or anywhere in the state of Arizona, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so that your network support is proactive rather than reactive. By exposing looming issues before they grow into network outages, system monitoring can ward off disruptive and costly network failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that support a variety of platforms.
How Your Scottsdale Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Scottsdale or throughout the state of Arizona, Progent's phone-based network support specialists are ready to deliver professional and cost-effective system help the instant your organization has to have it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to repair computer problems rapidly while avoiding the cost and lost time associated with in-person support visits.

Even if your Scottsdale office deals with a regular independent consultant or employs an in-house IT staff that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to deal with sudden system crises or especially tough integration projects.

Advantages of Progent's Network Help for Organizations in Scottsdale
Progent's remote support services enable your Scottsdale company to realize the benefits of timely, enterprise-grade network support without the cost of managing a full-time IT organization. Your information system will derive greater business worth by being more reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most offices in Scottsdale and throughout Arizona, local network service resources, whether consisting of freelance consultants or an internal IT staff, can take care of typical technical problems. On the other hand, serious problems sometimes occur when your regular resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your local support personnel. In these situations, Progent's on-call support experts give you a convenient, fast, and economical solution to augment your regular help and to transfer useful information to improve your capability to handle downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller organizations commonly depend on independent freelance consultants. Although freelance service people have smaller internal costs than big consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of reserve help may force your business to go without assistance during an emergency. As your network grows, system unavailability and trouble with vital applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of backup support expertise to insure your network remains available.

  • Build a Solid Basis for Smooth Growth
    Businesses typically begin with an IT architecture implemented on a modest budget. Lacking a scalable framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, reliability and scalability problems can hinder the productivity of the business. These poorly built systems need careful analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a system infrastructure that can provide the stable foundation to handle vital business demands and facilitate future expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller companies require guidance and technical education to negotiate an increasingly complicated maze of product options available for promoting business success and enhancing efficiency. These companies do not need a network engineer who is motivated to sell a specific vendor's technology. IT support and product sales can lead to a situation where the proposed solution is built around a profitable product instead of the genuine requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, fine tuned support tools, and understanding of corporate IT enable companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry experience, at the front lines of network service, executing a broad variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not just expert IT capability, but also a consultant with proven approaches for using technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be forced to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent can focus on offering high-value skills where Progent faces few competitors. Companies who work with familiar independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.