Fast Remote Technical Support for Scottsdale Computer Networks
For organizations in Scottsdale or anywhere in the state of Arizona, Progent provides online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex networking issues, plus the services of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's online technical support experts offer excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools needed to resolve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls require minimal chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits additionally with incidental costs by minimizing or eliminating system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is especially important for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's billing model for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the services that you actually get. In contrast to many online support organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate situations where fast solutions manage to turn into substantial invoices. Progent's penchant for solving technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized technologies and field-proven processes that allow the highest degree of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your company's environment without breaching network security.
Progent's advanced technical support reporting application stores extensive records of the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of assistance rendered to every client by every Progent engineer. This archive of problems and repairs is structured as a readily accessible internal database that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with important technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and allow fast response from vendors' in-house support staff so Progent's online consulting specialists are able to arrive at the best resolutions quickly.
Remote technical services provided by Progent to clients in Scottsdale and throughout the state of Arizona include:
Certified MS Windows Expertise
Progent's Microsoft-certified online support professionals offer computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 design, SharePoint 2016 migration consulting, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop services to assist you company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and certifies a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most difficult challenges encountered in network design, integration, management, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional value since their deep expertise enables them to find solutions for problems rapidly. In common instances, less experienced consultants can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your network via the latest on-line support technology to perform fast, secure, and affordable analysis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading family of networking devices. Cisco technology expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch support, Cisco Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs engineering services, Cisco WiFi controllers support Services, Cisco VPN and Network Security Consulting services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity experts offer a range of security services that can bolster the defenses of your Windows, macOS and OS X, or Linux environment against internal or external threats or help your business to recover quickly after a damaging breach. Security consulting services available from Progent include: thorough network security assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
Progent offers advanced remote consulting to help companies of any size connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide spectrum of computer technologies including network infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux-powered environments. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Important Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight line of outsourced network management services covers all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute major projects economically and on time. Progent's special online consulting services include:
How Your Scottsdale Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center service options for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are designed for companies who lack the money or time to create an in-house Help Desk but who want quick communication with an efficient Call Center with professional phone assistance as well as the expertise to escalate complex problems to high-level engineers.
Progent's Help Desk Call Center consulting support can support you in building an efficient new Call Center or improving your established organization, identifying or modifying Help Desk software to handle the particular demands of your corporation, or providing occasional phone support staff to reinforce your internal Call Center group during unusually busy situations like software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of experienced network consultants offers your clients in Scottsdale or anywhere in the state of Arizona fast assistance from an efficient technical support resource with substantial background delivering phone consulting and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk recognition as a solid driver of business success, and Progent's policy is to fix rather than merely track IT problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth consulting support and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Scottsdale, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your computer support is proactive and automated. By anticipating emerging problems before they evolve into full-scale emergencies, automated monitoring can ward off stressful and costly network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate a mix of operating systems.
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Scottsdale or anywhere in the state of Arizona, Progent's online computer support specialists are ready to deliver expert and cost-effective system support whenever your company requires it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix network problems quickly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Scottsdale organization relies on a local freelance consultant or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to resolve unexpected system crises or especially challenging integration projects.
Details of Progent's Remote Computer Services for Scottsdale
Progent's online support, Internet-based repair, system security consulting, and network management services give companies in Scottsdale or throughout the state of Arizona unparalleled leverage for your IT investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can provide your company enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Scottsdale and is also ideal for networks in more remote areas of Arizona that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, service databases, and on-going education.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a by-the-minute basis, so you are billed only for the services you use. Progent has no minimum fee for online help and asks for no ongoing retainer for services provided during regular business hours. This protects you from facing big invoices for routine fixes.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers help from authorized specialists with experience in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core support offerings include technology integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk Call Center services. Progent's Experts Team offers world-class consulting expertise in specific business applications. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Database Administration and Application Design
Apple Mac Help
Amazon MWS Programming
By offering a full service one-stop source for IT generalists and application experts, Progent can deliver fast, affordable, and comprehensive IT solutions that align with the special requirements of your company.
- State of the Art Remote Connectivity Software
Secure online connectivity permits Progent's service professionals to see exactly what your customers see. This makes it possible to produce quick solutions to problems that could otherwise demand an expensive personal service call. Effective online connectivity software and expert technicians combine to allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite support and remote network tracking.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Service for Maximum Network Uptime
For offices with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-constrained businesses whose workers need immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical knowledge, fine tuned support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises help by the minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during regular working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent has little competition. Companies who work with trusted independent consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.