Fast Online Support for Scottsdale Computer Systems
For organizations in Scottsdale or anywhere in the state of Arizona, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage because they possess the real-world background and have access to the sophisticated tools necessary to solve the majority of network issues rapidly. This lowers immediate expenses because solutions require fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced remote consulting expertise is especially helpful in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged only for the services that you receive. Unlike typical online support firms, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where speedy. minor fixes somehow end up as big invoices. Progent's skill at dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and field-tested methodologies that allow the maximum degree of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent offers safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to connect to your company's computer system without violating system security.
Progent's proven technical support database system maintains thorough records describing the service that Progent's clients have received. Progent's team engineers have the benefit of the history of assistance rendered to each Progent client by any Progent consultant. This archive of anomalies and resolutions is structured as a conveniently retrievable internal knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with major vendors including Cisco and Microsoft open up other massive technical support databases and permit fast response from vendors' in-house product engineers with the result that Progent's remote service specialists can determine the best resolutions in the least time.
Remote technical services provided by Progent to customers in Scottsdale and anywhere in the state of Arizona include:
Certified Windows Support
Progent's Microsoft-premier online support engineers can deliver network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business Server migration support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of cost-effective desktop consulting and support services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and indicates a person's network technology knowledge at the expert level. CCIEs know how to handle even the most complex issues surrounding network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs offer excellent value since their deep expertise allows them to resolve problems quickly. In many instances, less qualified consultants can struggle for hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your environment using sophisticated on-line support tools in order to perform quick, safe, and economical diagnosis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading family of infrastructure appliances by offering services that include:
CISSP and ISSAP Premier System Security Experts
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of security solutions that can bolster the defenses of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recuperate rapidly following a damaging breach. Security services available from Progent cover comprehensive data security assessment using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious assaults; setting up firewalls; designing safe mechanisms for off-site and mobile communication; defending your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Progent can provide advanced online support services to help businesses of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine local resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a wide array of computer technologies such as system architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in networks that combine Linux and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux environments. Progent's team-based approach to resolving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance diagnosing problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight line of IT management outsourcing services addresses all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Scottsdale Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center team of experienced network experts offers your computer users in Scottsdale or anywhere in the state of Arizona fast contact with a reliable technical support group with substantial background providing phone support and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center the reputation as a major contributor to business performance, and Progent's aim is to fix rather than just annotate network issues.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts staff offers phone-based and in-depth consulting support and education in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom development, and education services, go to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Scottsdale, or anywhere in the state of Arizona, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By uncovering possible trouble spots before they expand into downtime, automated monitoring can avoid stressful and expensive information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments powered by a mix of OS platforms.
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Scottsdale or throughout the state of Arizona, Progent's phone-based computer support specialists can provide effective and affordable system help whenever your organization needs it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair network problems quickly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Scottsdale business relies on a local independent support technician or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft certified consultants can still offer an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to handle unexpected network crises or especially complicated integration problems.
Benefits of Progent's Network Help for Organizations in Scottsdale
Progent's online IT consulting services enable your Scottsdale organization to have the benefits of timely, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will acquire added business value by becoming more available, efficient, and protected. Benefits to your business include:
- Seamless remote expansion of your local support resources
With most offices in Scottsdale or anywhere in Arizona, nearby network support providers, whether consisting of freelance consultants or an in-house IT staff, can solve the majority of network issues. However, major troubles can strike when local support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your usual service people. In these instances, Progent's on-call support experts offer an easy, quick, and budget-friendly solution to supplement your regular resources and to convey useful information to increase your capability to resolve downstream problems in-house.
- Reduced Reliance on Individual Consultants
For IT support, smaller organizations commonly rely on individual freelance service providers. While freelance consultants have less overhead than big consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may require your company to wait for help during an emergency. As your network expands, system unavailability and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve support expertise to insure your network remains up and running.
- Create a Solid Basis for Smooth Growth
Organizations often begin with an IT architecture created on a modest budget. Without a proper framework, slap-dash fixes often get piled on top of a weak foundation. As a company grows, stability and scalability issues can impede the success of the organization. These badly built systems need careful assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure able to deliver the stable foundation to handle current business requirements and ease future growth.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller businesses require guidance and technical training to navigate through an ever more complex array of product options available for accelerating business success and improving productivity. These companies do not need a network consultant who is attempting to resell a certain vendor's technology. IT consulting and product selling can result in a situation where the recommended
solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to match IT expertise with the real needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, at the front lines of IT service, performing a broad range of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This means that you get not only expert technical help, but also a consultant with proven methods for applying computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits by the minute. As a result, you pay just for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be forced to allow minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by every consultant to each customer. The discipline of documenting and archiving service activity results in more effective service and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support companies to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.