Greater Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Phoenix Metro Area.
Progent locations in the Greater Phoenix Metro Area
Fast and Affordable Remote Technical Support for Scottsdale Computer Systems
For organizations located in Scottsdale or anywhere in Arizona, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's online support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most information system issues quickly. Efficient support lowers immediate expenses because service calls accumulate minimal billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive online consulting know-how is particularly helpful for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's billing model for online support is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. Unlike typical online service companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid situations where speedy. minor fixes somehow turn into big bills. Progent's skill at dealing with problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven processes which permit the highest degree of efficiency for remote technical support and repair for IT networks of any size. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching network security.
Progent's advanced technical support reporting system includes extensive documentation describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of support delivered to each customer by any Progent consultant. This database of anomalies and repairs is organized as a quickly accessible support knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's extensive list of certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to arrive at the best resolutions quickly.
Online technical services offered by Progent to businesses in Scottsdale and throughout the state of Arizona include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support experts can provide computer system repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server design,
Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to assist you company to deploy, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and indicates a consultant's networking knowledge at the master level. CCIEs know how to resolve the most challenging problems surrounding network design, integration, maintenance, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise permits them to find solutions for problems rapidly. In common cases, less experienced engineers can struggle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system via state-of-the-art remote support technology to perform quick, secure, and economical analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure appliances. Cisco technology expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs deployment help, Cisco wireless controllers support Services, Cisco VPN and Security engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Qualified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services that can bolster the immunity of your Windows, macOS and OS X, or Linux network against attacks or help you to recover rapidly following a damaging penetration. Security services available from Progent include: thorough data security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from malicious assaults; integrating firewalls; building safe architectures for remote and mobile access; guarding your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support services to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote support services to address a broad array of computer technologies such as system architecture, email systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance resolving problems within UNIX/Linux systems based on popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special fields of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Scottsdale Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are intended for businesses who lack the resources to build and maintain an internal Help Desk but who need quick communication with a reliable Help Desk with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or improving your established organization, identifying or customizing Help Desk software products to meet the unique demands of your company, or providing temporary online staff to reinforce your existing Help Desk Call Center resources to handle unusually busy scenarios like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced information technology professionals offers your computer users in Scottsdale or anywhere in the state of Arizona quick access to an effective network service group with extensive experience delivering phone help and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a key enabler of business success, and Progent's goal is to solve and not just document network issues.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Team offers online advanced engineering support and training in specific application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, programming, and training services, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Scottsdale, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your computer support is proactive and automated. By detecting emerging problems before they expand into downtime, system monitoring can minimize stressful and expensive network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a mix of platforms.
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Scottsdale or throughout the state of Arizona, Progent's online network support specialists are ready to deliver expert and affordable system help the moment your company has to have it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair computer problems rapidly while avoiding the cost and lost time associated with on-site support calls.
Even if your Scottsdale office works with a regular freelance consultant or maintains a full time organization that can handle common computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to handle sudden system emergencies or particularly complex integration problems.
Details of Progent's Online Network Support for Scottsdale
Progent's phone help, remote repair, system security consulting, and network administration services give companies in Scottsdale or anywhere in the state of Arizona unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in Scottsdale and is also ideal for customers in geographic regions of Arizona that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide selection of Microsoft support utilities, service information, and on-going education.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a per-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for online support and asks for no monthly retainer for support services provided during normal working hours. This saves you from facing big bills for quick repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to on-staff specialists with skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic consulting services include technology integration, MS Exchange Server expertise, corporate security planning, and Help Desk outsourcing support. Progent's Experts group offers in-depth consulting support in critical application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Support
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
BI Reporting Development and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Project Management and Application Development
MySQL Database Administration and Application Design
Amazon MWS Programming
By providing a convenient one-stop source for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive IT solutions that fit the specific requirements of your business.
- Sophisticated Online Access Tools
Protected online connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it possible to produce fast fixes to problems that might otherwise require a costly personal visit. Sophisticated remote access software and expert technicians combine to allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Service for Maximum System Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-conscious offices whose workers need instant access to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT knowledge, refined support software, and understanding of enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Companies who utilize familiar independent consultants or who employ internal support personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.