Greater Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Phoenix Metro Area.

Phoenix Onsite IT Consulting
Progent locations in the Greater Phoenix Metro Area

City Street Address Contact Information
Phoenix, AZ 668 North 44th Street
Suite 300
Phoenix, Arizona 85008
Sales Phone: 480-666-8967

Link: Phoenix Network Support Services
Scottsdale, AZ 17470 N Pacesetter Way
Scottsdale, Arizona 85255
Sales Phone: 678-899-6420

Link: Scottsdale Network Support Services

Fast and Affordable Remote Technical Support for Scottsdale Computer Systems
Urgent Online Support for Scottsdale SystemsFor organizations located in Scottsdale or anywhere in Arizona, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's online support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most information system issues quickly. Efficient support lowers immediate expenses because service calls accumulate minimal billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive online consulting know-how is particularly helpful for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for online support is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. Unlike typical online service companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid situations where speedy. minor fixes somehow turn into big bills. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven processes which permit the highest degree of efficiency for remote technical support and repair for IT networks of any size. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching network security.

Progent's advanced technical support reporting system includes extensive documentation describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of support delivered to each customer by any Progent consultant. This database of anomalies and repairs is organized as a quickly accessible support knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's extensive list of certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to arrive at the best resolutions quickly.

Online technical services offered by Progent to businesses in Scottsdale and throughout the state of Arizona include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special fields of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are intended for businesses who lack the resources to build and maintain an internal Help Desk but who need quick communication with a reliable Help Desk with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or improving your established organization, identifying or customizing Help Desk software products to meet the unique demands of your company, or providing temporary online staff to reinforce your existing Help Desk Call Center resources to handle unusually busy scenarios like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced information technology professionals offers your computer users in Scottsdale or anywhere in the state of Arizona quick access to an effective network service group with extensive experience delivering phone help and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a key enabler of business success, and Progent's goal is to solve and not just document network issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting Team offers online advanced engineering support and training in specific application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, programming, and training services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Scottsdale, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your computer support is proactive and automated. By detecting emerging problems before they expand into downtime, system monitoring can minimize stressful and expensive network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a mix of platforms.
How Your Scottsdale Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Scottsdale or throughout the state of Arizona, Progent's online network support specialists are ready to deliver expert and affordable system help the moment your company has to have it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair computer problems rapidly while avoiding the cost and lost time associated with on-site support calls.

Even if your Scottsdale office works with a regular freelance consultant or maintains a full time organization that can handle common computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to handle sudden system emergencies or particularly complex integration problems.

Details of Progent's Online Network Support for Scottsdale
Progent's phone help, remote repair, system security consulting, and network administration services give companies in Scottsdale or anywhere in the state of Arizona unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT knowledge, refined support software, and understanding of enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.
















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