Fast Remote Technical Support for Scottsdale Arizona Computer Networks
For businesses in Scottsdale Arizona, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic issues.
Progent's online technical support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces immediate expenses because service calls accumulate minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding network outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is especially valuable in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you pay only for the support that you receive. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for disposing of problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized technologies and field-proven methodologies which ensure the highest degree of effectiveness for remote engineering help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to connect to your network remotely without breaching corporate security.
Progent's advanced service reporting system stores detailed records of all service that Progent's clients have received. Progent's team service personnel have the benefit of the records of all help rendered to every client by every Progent consultant. This database of issues and responses is structured as a readily searchable proprietary knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority response from manufacturers' internal support staff so Progent's online consulting experts can come up with the most efficient resolutions promptly.
Online services available from Progent to clients in Scottsdale Arizona include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote service engineers offer computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Skype for Business migration support, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to assist your company to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and certifies a consultant's network technology skills at the master level. Cisco CCIEs can resolve even the most stubborn problems surrounding network infrastructure planning, installation, maintenance, security, and troubleshooting. CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs represent an excellent value because their broad expertise permits them to solve problems rapidly. In common instances, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using advanced on-line troubleshooting tools to provide efficient, safe, and economical diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure products by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist you to recuperate quickly after a serious penetration. Security solutions available from Progent cover comprehensive information security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; configuring firewalls; designing safe mechanisms for remote and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote support services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a wide range of information technologies including network infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in networks that combine Linux with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and mid-size organizations to utilize the same advanced IT solutions used by many of the industry's top corporations. The ProSight line of network monitoring and management services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to complete critical projects within budget and on time. Progent's special online consulting services include:
How Your Scottsdale Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk team of experienced network consultants offers your computer users in Scottsdale Arizona rapid assistance from an efficient technical support resource with substantial background providing phone help and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a key enabler of business efficiency, and Progent's policy is to solve rather than just document IT problems.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Scottsdale Arizona online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so that your network support is proactive rather than reactive. By detecting possible problems before they cause downtime, remote monitoring can avoid inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on a mix of platforms.
To contact Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
For companies and startups in Scottsdale Arizona, Progent's phone-based computer support specialists can deliver expert and affordable IT help the moment your organization needs it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.
Even if your Scottsdale office deals with a local independent support technician or employs an in-house organization that can handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to handle sudden system emergencies or especially tough integration problems.
Benefits of Progent's IT Support for Organizations in Scottsdale Arizona
Progent's remote support services allow your Scottsdale organization to realize the advantages of immediate, enterprise-class network support without the cost of maintaining an in-house IT organization. Your information system will derive added strategic worth by becoming increasingly available, productive, and secure. Benefits to your business include:
- Convenient virtual extension of your local IT resources
For most companies in Scottsdale Arizona, local network support resources, whether consisting of freelance consultants or an internal maintenance staff, can deal with typical network problems. On the other hand, IT crises may occur when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite service people. In these situations, Progent's online support professionals offer a convenient, fast, and budget-friendly way to augment your regular help and to pass on useful information to increase your ability to resolve future problems in-house.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller offices often rely on individual freelance consultants. While independent service people have less overhead than big consulting companies and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the lack of reserve help may force your company to wait for assistance during an emergency. As your network grows, network unavailability and trouble with vital software become more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of backup service expertise to make sure your network is always available.
- Create a Scalable Foundation for Seamless Growth
Businesses often begin with an information architecture created on a shoestring budget. Without a robust infrastructure, slap-dash fixes can get piled on top of a shaky foundation. As a company grows, stability and expandability problems can hinder the success of the business. These badly designed environments need careful analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network architecture that can deliver the stable foundation to meet vital business requirements and ease downstream expansion.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller organizations require guidance and technical education to negotiate an increasingly complicated maze of technology alternatives available for promoting business growth and enhancing efficiency. These companies do not need a computer consultant who is trying to sell a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed
solution is designed around a predetermined product instead of the true needs of a business. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match IT expertise with the real needs of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent offers in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 upgrades, Windows 2003 Server maintenance, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be forced to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, secure, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.