For small companies located in Scottsdale or anywhere in the state of Arizona, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISA and CISM-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional value because they have the real-world experience and the sophisticated tools to resolve the majority of information system problems rapidly. This lowers immediate costs since service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your company benefits additionally with incidental expenses by reducing or avoiding system downtime and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing model for remote help is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed only for the services that you receive. Unlike many online service companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate situations where speedy. minor repairs manage to end up as large tabs. Progent's penchant for solving technical issues quickly results in your business saving cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven processes which ensure the highest degree of effectiveness for remote help and troubleshooting for small business IT systems. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to interface to your company's network remotely without compromising network security.
Progent's proprietary service reporting system maintains detailed documentation describing the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of assistance delivered to each customer by every Progent engineer. This archive of trouble tickets and solutions is stored as a quickly searchable proprietary knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional massive technical databases and allow quick response from vendors' in-house product engineers with the result that Progent's online service experts can arrive at the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Scottsdale or anywhere in Arizona or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's online support experts possess certified skills in a comprehensive array of disciplines. This breadth of IT skills allows Progent's consultants to tackle practically any emergency that may occur in a small or midsize business information system. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support companies with mixed-platform networks, Progent also provides the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based support Offered by Progent to clients in Scottsdale and anywhere in the state of Arizona include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of information technology including system architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from older systems to the latest MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues enables quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent remote help for resolving anomalies within UNIX/Linux networks based on popular variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for networking consultants, and validates a consultant's networking skills at the expert level. CCIEs know how to deal with the most intractable issues associated with network infrastructure planning, integration, maintenance, security, and repair. CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional value since their deep expertise enables them to fix even the most intractable problems rapidly. In typical cases, less experienced engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support organizations make CCIEs available to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco CCIE so you can get urgent assistance for serious network infrastructure problems that are impacting worker productivity but are not within the scope of your regular computer support providers. Progent's Cisco-qualified CCIE engineers can communicate with your network via sophisticated remote troubleshooting tools in order to provide fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of networking devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Experts
Progent's Microsoft-premier online service professionals can provide network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISSP and ISSAP security consultants can provide a range of security services that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or assist you to recuperate rapidly after a serious penetration. Security services offered by Progent include: in depth security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; setting up firewalls; building safe mechanisms for remote and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small businesses often request. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Scottsdale Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Call Center service options for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center services are intended for smaller companies who don't have the budget to build and maintain an in-house Call Center but who need fast communication with an effective Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex problems to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the top PSA platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk or improving your current one, evaluating or modifying Help Desk software to handle the special demands of your company, or adding temporary phone support staff to work with your in-house Help Desk Call Center resources to deal with unusually busy events like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of experienced network experts offers your customers in Scottsdale or anywhere in the state of Arizona rapid communication with a reliable network service group with extensive background offering telephone-based help and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a major enabler of company productivity, and Progent's policy is to resolve and not just record network issues.
Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts staff offers remote and in-depth consulting support and education in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. For additional information about Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the artistic elements of Apple Mac computing by offering remote help services and training in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio/video or configuring an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Scottsdale, or anywhere in the state of Arizona, online network monitoring support based on MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your network maintenance is proactive and automated. By spotting possible issues before they cause full-scale emergencies, automated monitoring can head off disruptive and expensive service breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support a variety of platforms.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area