Urgent Remote Consulting for Scottsdale UNIX, Linux, or Sun Solaris SystemsFor small companies located in Scottsdale or anywhere in the state of Arizona, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISA and CISM-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's remote support engineers represent exceptional value because they have the real-world experience and the sophisticated tools to resolve the majority of information system problems rapidly. This lowers immediate costs since service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your company benefits additionally with incidental expenses by reducing or avoiding system downtime and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's billing model for remote help is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed only for the services that you receive. Unlike many online service companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate situations where speedy. minor repairs manage to end up as large tabs. Progent's penchant for solving technical issues quickly results in your business saving cash.

Progent's Online Service Technologies
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven processes which ensure the highest degree of effectiveness for remote help and troubleshooting for small business IT systems. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to interface to your company's network remotely without compromising network security.

Progent's proprietary service reporting system maintains detailed documentation describing the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of assistance delivered to each customer by every Progent engineer. This archive of trouble tickets and solutions is stored as a quickly searchable proprietary knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional massive technical databases and allow quick response from vendors' in-house product engineers with the result that Progent's online service experts can arrive at the most efficient resolutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Scottsdale or anywhere in Arizona or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's online support experts possess certified skills in a comprehensive array of disciplines. This breadth of IT skills allows Progent's consultants to tackle practically any emergency that may occur in a small or midsize business information system. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.

To support companies with mixed-platform networks, Progent also provides the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based support Offered by Progent to clients in Scottsdale and anywhere in the state of Arizona include:

Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small businesses often request. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Support
    Progent's Call Center service options for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center services are intended for smaller companies who don't have the budget to build and maintain an in-house Call Center but who need fast communication with an effective Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex problems to high-level engineers.

    Progent’s Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution based on the top PSA platform for managing service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk or improving your current one, evaluating or modifying Help Desk software to handle the special demands of your company, or adding temporary phone support staff to work with your in-house Help Desk Call Center resources to deal with unusually busy events like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of experienced network experts offers your customers in Scottsdale or anywhere in the state of Arizona rapid communication with a reliable network service group with extensive background offering telephone-based help and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a major enabler of company productivity, and Progent's policy is to resolve and not just record network issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts staff offers remote and in-depth consulting support and education in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. For additional information about Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac experts can nurture the artistic elements of Apple Mac computing by offering remote help services and training in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio/video or configuring an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent offers businesses in Scottsdale, or anywhere in the state of Arizona, online network monitoring support based on MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your network maintenance is proactive and automated. By spotting possible issues before they cause full-scale emergencies, automated monitoring can head off disruptive and expensive service breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support a variety of platforms.

How Your Scottsdale Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.

Phoenix Onsite IT Consulting
Progent locations in the Phoenix Metro Area

City Street Address Contact Information
Phoenix 668 North 44th Street
Suite 300
Phoenix, Arizona 85008		 Sales Phone: 480-666-8967

Link: Phoenix Network Support Services
Chandler 1204 E Baseline Road
Tempe, Arizona 85283		 Sales Phone: 480-530-0566

Link: Chandler Network Support Services
Scottsdale 17470 N Pacesetter Way
Scottsdale, Arizona 85255		 Sales Phone: 480-454-1112

Link: Scottsdale Network Support Services