Fast Remote Consulting for Scottsdale Arizona UNIX or Linux NetworksFor small companies in Scottsdale Arizona, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISM-accredited security consultants to help with advanced security architecture and business continuity planning.

Progent's remote technical support engineers represent exceptional value because they have the practical background and the advanced tools to resolve most network problems rapidly. Efficient support lowers direct costs since solutions take up fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating network downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's billing policy for online help is structured to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you are billed only for the support that you receive. In contrast to many online support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate situations where fast fixes somehow turn into substantial tabs. Progent's penchant for handling technical issues quickly translates into your company conserving money.

Progent's Online Service Technologies
Over time, Progent has developed a collection of customized tools and field-tested methodologies that ensure the maximum level of efficiency for remote consulting and repair for small company information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to connect to your computer system remotely without breaching system security.

Progent's powerful customer support database application keeps thorough documentation of all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of assistance rendered to every Progent client by every Progent consultant. This archive of issues and fixes is stored as a readily retrievable proprietary database that permits Progent's remote support professionals to share their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft permit access to additional extensive technical support databases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to determine the best resolutions quickly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Scottsdale Arizona or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's online consulting experts offer advanced credentials in a comprehensive set of products and technologies. This broad range of technical skills allows Progent's engineers to address virtually any emergency likely to take place in a small company information system. Credentials held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To help clients with mixed-OS environments, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP engineers.

Phone-based technical support services Offered by Progent to customers in Scottsdale include:

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special projects that small companies often need. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete critical projects economically and on schedule. Progent's special remote consulting services include:
  • Help Desk Expertise
    Progent's Help Desk programs for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center support services are well suited for small organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who need fast communication with an efficient Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk Call Center or enhancing your current organization, identifying or customizing Call Center software products to meet the particular demands of your company, or providing occasional phone support personnel to supplement your existing Help Desk Call Center resources to deal with demanding situations like software transitions, major upgrades, or installing new business software.

    Progent's Call Center team of experienced information technology professionals gives your customers in Scottsdale Arizona rapid access to a reliable support resource with extensive experience offering telephone-based support and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a major enabler of business productivity, and Progent's policy is to solve and not merely track IT issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group offers online and in-depth consulting support and training in special business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for Microsoft applications such as CRM, Microsoft Project, MS Word, and MS Excel. To learn additional information on Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac consultants can support the artistic aspect of Macintosh systems by providing phone-based help services and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like capturing or digitizing audio/video or building an audio/video production facility.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Scottsdale Arizona remote network monitoring services centered around Microsoft Operations Manager network monitoring, enhanced by Progent for your business so your IT maintenance is proactive and automated. By anticipating emerging problems before they cause downtime, automated monitoring can avoid inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on multiple platforms.

How Your Scottsdale Arizona Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.

Onsite IT Consulting
Progent locations in Phoenix Metro Area

City Address Phone Link
Chandler 2925 E Riggs Rd
Chandler, AZ 85249
(480) 530-0566 Chandler Network Support Services
Glendale 5350 W Bell Rd
Glendale, AZ 85308
(623) 321-5101 Glendale Network Support Services
Mesa 625 W Southern Avenue, Suite E
Mesa, AZ 85210
(480) 530-0404 Mesa Network Support Services
Phoenix 1 N 1st Street
Phoenix, AZ 85004
(480) 666-8967 Phoenix Network Support Services
Scottsdale 17470 N Pacesetter Way
Scottsdale, AZ 85255
(678) 899-6420 Scottsdale Network Support Services

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    Progent's Wi-Fi consultants can help you to deploy Cisco wireless LAN controllers to manage Wi-Fi LANs of all sizes. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth migration to Cisco's modern Wi-Fi controller technology. Progent can provide support for both physical and software-based wireless controllers and can help you to decide which version is appropriare for your wireless solution. For 802.11ac Wave 2 wireless controller appliances, Progent can provide Cisco 3504 Wi-Fi controller support, Cisco 5520 Wi-Fi controller consulting, and Cisco 8540 wireless controller expertise.

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    Progent can help your business in any and all facets of your upgrade to Exchange Server 2016 such as designing HA system topology for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your VMs, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.

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    Cisco's Firepower NGFWs Firewalls deliver a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management and automation of advanced cybersecurity features like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to design and execute a smooth migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to build and centrally control network environments that include branch offices, data centers, private clouds and public clouds.

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    Progent's network engineers can help your company to automate desktop PC change and update management by delivering expertise with management solutions that include Microsoft System Center Configuration Manager 2007, Systems Management Server 2003, and WSUS.

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    Cisco's security and offsite access technology for small companies represent a complete range of easy-to-administer security products to help safeguard your local and remote information system. Cisco's VPN line features switches, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional consulting staff includes field-proven specialists with Cisco CCIE and CCNP qualifications who are able to assist your business to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security solutions that fit best with your business goals.

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    Progent can help small and mid-size organizations to configure efficient remote endpoint management and monitoring solutions for administering endpoint devices used by an offsite workforce.

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