For small and midsize businesses in Scottsdale or anywhere in the state of Arizona, Progent provides support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the practical experience and the sophisticated tools to solve most information system problems rapidly. This reduces immediate costs since service calls take up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company benefits even more with indirect costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing model for online support is designed to maximize the impact of your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical remote support organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor repairs somehow turn into major tabs. Progent's penchant for disposing of problems efficiently translates into your business conserving money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that ensure the highest level of efficiency for online technical support and repair for small and midsize business computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to access your company's system remotely without violating system security.
Progent's highly evolved technical support reporting system includes thorough histories describing the support that Progent's customers have received. Progent's team engineers have the benefit of the records of all help rendered to every Progent customer by every engineer. This history of anomalies and solutions is structured as a conveniently retrievable internal database that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to find the best resolutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Scottsdale or anywhere in Arizona or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's phone-based support professionals offer credentials in a comprehensive array of technologies. This wide range of technical skills permits Progent's engineers to manage practically any problem that may occur in a small or midsize business network. Credentials awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To support customers with mixed-platform environments, Progent also offers the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based support available from Progent to customers in Scottsdale and throughout the state of Arizona include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a broad array of computer technology including system infrastructure, email systems, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and easy administration, and transitioning from older systems to the latest Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency online help for resolving anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and indicates an individual's network technology skills at the master level. Cisco CCIEs can deal with the most stubborn issues surrounding network infrastructure design, installation, management, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep experience permits them to resolve the most complex problems quickly. In common cases, less experienced consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs available to support small and mid-size companies. Progent can provide fast telephone access to a CCIE so your company can get immediate support for complex network issues that are impacting worker efficiency but are outside the comfort zone of your regular computer maintenance personnel. Progent's Cisco-qualified CCIE support experts can tie into your environment using advanced on-line support technology to provide fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling selection of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized MS Windows Expertise
Progent's Microsoft-expert online service professionals offer computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and integration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of remote desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISSP and ISSAP network security consultants offer a variety of security solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help you to recuperate rapidly following a damaging penetration. Security support services available from Progent include: thorough network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; building safe techniques for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine on-premises resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small businesses frequently need. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Scottsdale Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller organizations who don't have the budget to build and maintain an internal Call Center but who need quick communication with a dependable Help Desk Call Center with professional telephone support as well as the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or revamping your established one, selecting or modifying Call Center software to address the particular demands of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk resources during unusually busy events like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of veteran information technology consultants provides your computer users in Scottsdale or anywhere in the state of Arizona quick access to a large support group with substantial experience offering phone support and online diagnostics for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a major enabler of company success, and Progent's target is to solve instead of simply report IT issues.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides remote and in-depth engineering support and training in specific application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Word, and MS Office Excel. For more concerning Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac experts can support the artistic aspect of Macintosh systems by providing phone-based help support and education in graphics, sound, and video. Progent's consultants offer assistance in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio/video or integrating an audio/video post production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Scottsdale, or anywhere in the state of Arizona, online network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so that your IT maintenance is proactive and automated. By detecting emerging issues before they cause downtime, proactive monitoring can ward off disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by a variety of operating systems.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area