For small and midsize businesses located in Scottsdale Arizona, Progent offers technical support for networks based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and business continuity planning.
Progent's online technical support engineers offer excellent value because they have the real-world experience and the advanced tools to resolve most information system issues quickly. Efficient support reduces immediate expenses since service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding network outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online help is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you receive. Unlike typical remote service companies, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where speedy. minor fixes somehow end up as major invoices. Progent's skill at disposing of technical issues quickly translates into your company spending less money.
Progent's Remote Support Technologies
Over time, Progent has refined an array of optimized technologies and field-tested methodologies that allow the maximum level of effectiveness for remote technical support and repair for small business computer networks. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to interface to your company's system without violating system security.
Progent's powerful customer support database system maintains comprehensive records describing the service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of support delivered to every Progent client by every Progent engineer. This database of issues and resolutions is organized as a quickly searchable proprietary database that permits Progent's online support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft make available additional vast technical support databases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can find optimal resolutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Scottsdale Arizona or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's phone-based technical support experts have advanced credentials in a comprehensive array of technologies. This broad scope of technical skills enables Progent's engineers to handle virtually any emergency likely to occur in a small or midsize business network. Certificates earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To help businesses with mixed-operating system networks, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical services available from Progent to customers in Scottsdale include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide range of computer technology including network architecture, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and migration from older systems to the latest MS Windows or Linux-based environments. Progent's group-based approach to solving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for diagnosing anomalies within UNIX/Linux systems based on popular versions of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs can handle the most difficult problems surrounding network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of experience allows them to resolve the most difficult problems quickly. In typical instances, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes.
Few support firms make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so you can get timely assistance for serious network infrastructure problems that are impacting business efficiency but are outside the scope of your regular network support personnel. Progent's Cisco CCIE consultants can communicate with your computer system by means of sophisticated on-line support tools to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support experts can deliver network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of online PC desktop support such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISM and CISSP security engineers can provide a range of system protection services that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to recover quickly after a serious breach. Security consulting services available from Progent cover comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious assaults; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize local resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class online consulting experts for contract projects that small businesses frequently need. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to complete critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Scottsdale Arizona Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for small organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who don't have the resources to build and maintain an in-house Help Desk but who require quick response from an effective Help Desk with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk or enhancing your established one, identifying or enhancing Help Desk application software to handle the unique needs of your business, or providing temporary online personnel to supplement your existing Help Desk Call Center resources to handle unusually busy situations such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk team of experienced information technology consultants offers your computer users in Scottsdale Arizona immediate communication with a large support resource with years of experience delivering phone consulting and online troubleshooting for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a solid driver of company success, and Progent's goal is to fix and not just annotate network issues.
Applications Services: Training, Customization, and Integration
Progent's Applications Experts staff offers online professional engineering expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and Excel. To read additional information concerning Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the artistic facets of Macintosh environments by delivering phone-based help support and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio/video or setting up an audio/video production lab.
Remote Network Monitoring Support
Progent can provide businesses in Scottsdale Arizona remote network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your computer support is proactive rather than reactive. By detecting possible issues before they expand into full-scale emergencies, proactive monitoring can avoid stressful and costly information system failures. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that support multiple operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area