For small and midsize companies located in Scottsdale Arizona, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the practical experience and the sophisticated tools to resolve most network issues quickly. This lowers direct costs since solutions accumulate a smaller number of chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your company saves additionally with indirect costs by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many online service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid situations where fast repairs somehow end up as substantial tabs. Progent's penchant for handling technical issues quickly translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has developed a collection of optimized technologies and field-tested processes which ensure the highest level of efficiency for online engineering help and repair for small company information networks. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to interface to your system without violating corporate security.
Progent's powerful customer support reporting system maintains thorough histories of all service that Progent's customers have received. Progent's authorized engineers have access to the specifics of services rendered to every customer by any Progent engineer. This history of issues and fixes is organized as a quickly exploitable internal knowledge base that allows Progent's online support professionals to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft make available additional extensive support databases and allow priority response from vendors' internal product engineers so Progent's remote consulting experts are able to find the most efficient solutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Scottsdale Arizona or to find out additional information about Progent's online support programs, contact Progent at
Remote Support Services Provided by Progent
Progent's phone-based support experts offer certified skills in an extensive array of technologies. This wide range of capability allows Progent's consultants to address almost any emergency that may take place in a small company information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, CCDA and CCDP.
To support businesses with mixed-operating system networks, Progent also provides access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support available from Progent to companies in Scottsdale include:
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Progent in addition offers a broad array of online desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent’s Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting support can assist you in building an effective new Help Desk Call Center or revamping your current one, evaluating or customizing Call Center software products to address the unique needs of your company, or adding temporary online staff to supplement your in-house Call Center team to deal with demanding situations like software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts provides your computer users in Scottsdale Arizona fast contact with a reliable network service resource with extensive experience delivering phone consulting and remote troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a crucial contributor to company performance, and Progent's intent is to solve instead of simply document technical problems.
Progent's Mac experts can promote the artistic components of Mac environments by offering phone-based help services and education in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio/video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Scottsdale Arizona remote computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your computer support is proactive and automated. By spotting possible issues before they expand into full-scale emergencies, proactive monitoring can minimize inconvenient and costly network failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments based on a variety of OS platforms.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
City | Address | Phone | Link |
Chandler | 2925 E Riggs Rd Chandler, AZ 85249 United States |
(480) 530-0566 | Chandler Network Support Services |
Glendale | 5350 W Bell Rd Glendale, AZ 85308 United States |
(623) 321-5101 | Glendale Network Support Services |
Mesa | 625 W Southern Avenue, Suite E Mesa, AZ 85210 United States |
(480) 530-0404 | Mesa Network Support Services |
Phoenix | 1 N 1st Street Phoenix, AZ 85004 United States |
(480) 666-8967 | Phoenix Network Support Services |
Scottsdale | 17470 N Pacesetter Way Scottsdale, AZ 85255 United States |
(678) 899-6420 | Scottsdale Network Support Services |