For small businesses located in Scottsdale or anywhere in the state of Arizona, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent value because they are equipped with the practical background and the sophisticated technology to solve most network issues rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization benefits even more with indirect expenses by minimizing or eliminating network downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike many remote service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where quick repairs somehow end up as big bills. Progent's skill at solving technical issues efficiently results in your business saving cash.
Progent's Online Technical Support Technologies
Over time, Progent has refined an arsenal of customized tools and proven processes which allow the maximum degree of efficiency for online help and repair for small and midsize business computer systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to interface to your environment remotely without breaching system security.
Progent's powerful service database application keeps comprehensive histories for all service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of assistance provided to each client by every engineer. This archive of anomalies and repairs is stored as an easily exploitable internal database that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft permit access to other vast technical support databases and permit priority response from vendors' in-house support staff so Progent's remote consulting experts are able to come up with the most efficient solutions in the least time.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Scottsdale or anywhere in Arizona or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's remote technical service professionals possess certified skills in a comprehensive set of disciplines. This wide range of technical skills permits Progent's engineers to address practically any crisis likely to crop up in a small business information system. Certifications earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with multi-OS networks, Progent also offers the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote support services available from Progent to clients in Scottsdale and throughout the state of Arizona include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad array of information technology such as network infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues enables quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help for diagnosing anomalies affecting UNIX/Linux systems based on leading variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network engineers, and indicates a consultant's technical skills at the master level. CCIEs can handle even the most complex challenges surrounding network infrastructure design, installation, administration, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience allows them to resolve the most intractable problems quickly. In many instances, less seasoned engineers can struggle for hours or even days with the same problems that a CCIE can resolve in a few minutes.
Few service providers make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can get urgent support for serious network infrastructure issues that are hurting business efficiency but are outside the experience of your local IT service resources. Progent's CCIE engineers can communicate with your network via the latest remote support technology in order to provide fast, secure, and affordable analysis and repair.
Progent's CCIEs offer expertise in all of Cisco's industry-leading selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service engineers offer computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and integration,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Specialists
Progent's qualified CISM and CISSP network security consultants offer a variety of security solutions to enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recover rapidly after a damaging penetration. Security solutions available from Progent include: thorough security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; integrating firewalls; establishing safe techniques for off-site and mobile communication; protecting your email system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the services of seasoned online consulting professionals for contract projects that small companies often need. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on time. Progent's project-based remote consulting services include:
How Your Scottsdale Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center service offerings for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk services are ideal for small businesses who lack the resources to build and maintain an in-house Help Desk Call Center but who want fast response from an effective Help Desk with professional phone support as well as the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or improving your established organization, selecting or enhancing Help Desk Call Center application software to address the special demands of your business, or adding occasional phone support staff to reinforce your in-house Call Center resources to handle high-demand events such as software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants provides your workers in Scottsdale or anywhere in the state of Arizona quick contact with a large network service resource with extensive background offering phone consulting and remote repair service for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a key driver of company success, and Progent's policy is to fix instead of merely track technical issues.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group provides remote and in-depth consulting support and training in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Excel. For more on Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac consultants can support the creative facets of Mac computing by delivering remote help services and training in imaging, sound, and video. Progent's consultants offer expertise in a large selection of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Scottsdale, or anywhere in the state of Arizona, online computer system monitoring services based on MS System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into full-scale emergencies, proactive monitoring can head off stressful and costly service breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments that support a combination of OS platforms.
To contact Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area