For small and midsize companies located in Scottsdale Arizona, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the practical experience and the sophisticated tools to resolve most network issues quickly. This lowers direct costs since solutions accumulate a smaller number of chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your company saves additionally with indirect costs by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many online service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid situations where fast repairs somehow end up as substantial tabs. Progent's penchant for handling technical issues quickly translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has developed a collection of optimized technologies and field-tested processes which ensure the highest level of efficiency for online engineering help and repair for small company information networks. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to interface to your system without violating corporate security.
Progent's powerful customer support reporting system maintains thorough histories of all service that Progent's customers have received. Progent's authorized engineers have access to the specifics of services rendered to every customer by any Progent engineer. This history of issues and fixes is organized as a quickly exploitable internal knowledge base that allows Progent's online support professionals to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft make available additional extensive support databases and allow priority response from vendors' internal product engineers so Progent's remote consulting experts are able to find the most efficient solutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Scottsdale Arizona or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's phone-based support experts offer certified skills in an extensive array of technologies. This wide range of capability allows Progent's consultants to address almost any emergency that may take place in a small company information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, CCDA and CCDP.
To support businesses with mixed-operating system networks, Progent also provides access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support available from Progent to companies in Scottsdale include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a broad spectrum of information technology including network infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows integration, virtual server products for server economization and easy management, and migration from legacy applications to the latest Windows or Linux-based solutions. Progent's team-based approach to solving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and validates an individual's network technology knowledge at the master level. Cisco qualified CCIEs can deal with the most stubborn problems occurring in network design, deployment, management, protection, and problem solving. CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs offer excellent value because their deep expertise permits them to find solutions for even the most complex problems rapidly. In common instances, less experienced engineers can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes.
Few service firms make CCIEs available to help small and mid-size businesses. Progent offers quick telephone contact with a Cisco CCIE so you can receive timely support for severe network infrastructure issues that are impacting business efficiency but are not within the experience of your ordinary IT support resources. Progent's CCIE engineers can communicate with your computer system by means of sophisticated on-line troubleshooting technology in order to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading family of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus VPN solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals can deliver computer problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of online desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISSP and ISSAP security engineers can provide a range of security services that can enhance the protection of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or assist your business to recuperate quickly following a serious breach. Security support services offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; configuring firewalls; designing safe mechanisms for off-site and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help companies of any size connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned online consulting experts for special IT projects that small businesses frequently need. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete critical projects economically and on time. Progent's special online consulting services include:
How Your Scottsdale Arizona Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk service options for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk services are designed for smaller companies who lack the budget to create an in-house Help Desk Call Center but who require fast access to an effective Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting support can assist you in building an effective new Help Desk Call Center or revamping your current one, evaluating or customizing Call Center software products to address the unique needs of your company, or adding temporary online staff to supplement your in-house Call Center team to deal with demanding situations like software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts provides your computer users in Scottsdale Arizona fast contact with a reliable network service resource with extensive experience delivering phone consulting and remote troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a crucial contributor to company performance, and Progent's intent is to solve instead of simply document technical problems.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Team can supply phone-based professional consulting expertise and training in key application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, MS Project, MS Office Word, and Microsoft Excel. To find out more information about Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can promote the artistic components of Mac environments by offering phone-based help services and education in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio/video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Scottsdale Arizona remote computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your computer support is proactive and automated. By spotting possible issues before they expand into full-scale emergencies, proactive monitoring can minimize inconvenient and costly network failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments based on a variety of OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area