For small companies in Scottsdale or anywhere in the state of Arizona, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's remote technical support services offer excellent leverage because they are equipped with the practical background and the sophisticated technology to resolve the majority of information system problems quickly. This lowers direct expenses because service calls require fewer chargeable minutes. Online help also avoids the cost of sending a consultant to your office. Your company benefits even more with incidental expenses by minimizing or avoiding network outages and associated losses resulting from business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for remote help is structured to maximize the impact of your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many remote service companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor repairs somehow end up as substantial tabs. Progent's skill at solving technical issues efficiently results in your business saving cash.
Progent's Online Support Tools
Over time, Progent has refined an array of optimized technologies and proven processes that permit the maximum level of efficiency for remote help and troubleshooting for small and midsize company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to communicate with your company's system remotely without compromising network security.
Progent's advanced technical support database application includes comprehensive documentation for the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of support delivered to each Progent customer by any Progent engineer. This archive of trouble tickets and resolutions is structured as an easily exploitable internal database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast response from vendors' internal engineering staff so Progent's online service specialists are able to find the most efficient resolutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Scottsdale or anywhere in Arizona or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's online consulting engineers offer advanced credentials in a comprehensive array of technologies. This breadth of IT skills allows Progent's engineers to tackle virtually any emergency likely to occur in a small company network. Credentials held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To help businesses with mixed-operating system networks, Progent also offers the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support provided by Progent to customers in Scottsdale and anywhere in the state of Arizona include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide array of information technology such as network architecture, messaging systems, network and process security, UNIX and Windows integration, virtual server products for server consolidation and simplified management, and transitioning from older systems to current Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent online assistance for troubleshooting problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and validates a consultant's networking skills at the master level. Cisco CCIEs know how to deal with even the most stubborn problems surrounding network planning, integration, administration, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or locating program updates. Cisco CCIEs provide excellent cost-effectiveness because their broad expertise enables them to solve even the most difficult problems quickly. In common cases, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone access to a Cisco CCIE so you can get immediate support for serious network problems that are hurting business productivity but are outside the comfort zone of your ordinary IT service resources. Progent's Cisco CCIE consultants can connect to your computer system using advanced remote troubleshooting tools to perform quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus VPN products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service professionals can deliver network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server design,
Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote PC desktop support such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier System Security Experts
Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of security solutions that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help your business to recuperate quickly following a serious penetration. Security services offered by Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm attacks; installing firewalls; building safe techniques for off-site and mobile access; defending your email system from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine on-premises IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special projects that small companies frequently request. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Scottsdale Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are designed for smaller companies who lack the money or time to create an in-house Help Desk but who require fast communication with an effective Help Desk with proficient telephone support as well as the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is designed for larger companies and operates as a seamless supplement to your existing Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation resource for complex network challenges, or be ready in overflow situations when your other resources are too busy.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your existing one, identifying or modifying Help Desk Call Center software to address the special requirements of your company, or providing occasional online staff to supplement your in-house Help Desk Call Center team to handle demanding situations like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your computer users in Scottsdale or anywhere in the state of Arizona immediate assistance from a large network service group with substantial background offering telephone-based help and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a solid contributor to company success, and Progent's aim is to fix instead of simply track technical problems.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group offers online advanced consulting expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and Excel. For more on Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the imaginative facets of Macintosh systems by delivering phone-based help services and education in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio or video or putting together an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide companies in Scottsdale, or anywhere in the state of Arizona, online network monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so that your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into downtime, remote monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments based on multiple operating systems.
To get in touch with Progent about emergency online help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area