For small companies in Scottsdale Arizona, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISM-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's remote technical support engineers represent exceptional value because they have the practical background and the advanced tools to resolve most network problems rapidly. Efficient support lowers direct costs since solutions take up fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating network downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's billing policy for online help is structured to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you are billed only for the support that you receive. In contrast to many online support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate situations where fast fixes somehow turn into substantial tabs. Progent's penchant for handling technical issues quickly translates into your company conserving money.
Progent's Online Service Technologies
Over time, Progent has developed a collection of customized tools and field-tested methodologies that ensure the maximum level of efficiency for remote consulting and repair for small company information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to connect to your computer system remotely without breaching system security.
Progent's powerful customer support database application keeps thorough documentation of all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of assistance rendered to every Progent client by every Progent consultant. This archive of issues and fixes is stored as a readily retrievable proprietary database that permits Progent's remote support professionals to share their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft permit access to additional extensive technical support databases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to determine the best resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Scottsdale Arizona or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's online consulting experts offer advanced credentials in a comprehensive set of products and technologies. This broad range of technical skills allows Progent's engineers to address virtually any emergency likely to take place in a small company information system. Credentials held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help clients with mixed-OS environments, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based technical support services Offered by Progent to customers in Scottsdale include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a broad spectrum of information technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and simplified administration, and transitioning from older systems to current Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues enables fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent online help for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and validates a consultant's technical skills at the master level. CCIEs can resolve even the most complex challenges surrounding network infrastructure planning, installation, maintenance, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs represent an excellent value since their depth of expertise allows them to fix even the most intractable problems rapidly. In many instances, less experienced service providers can struggle for hours or days with the same tasks that a CCIE can dispose of in minutes.
Few service providers make CCIEs available to support small and medium sized businesses. Progent can provide fast phone contact with a Cisco CCIE so you can receive urgent help for severe network infrastructure problems that are hurting business productivity but are not within the comfort zone of your local network service personnel. Progent's Cisco-qualified CCIE engineers can communicate with your environment using advanced on-line support tools to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support experts can deliver computer system repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of remote desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of security solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help your company to clean up quickly after a damaging breach. Security support services available from Progent cover in depth security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile access; defending your email infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help organizations of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of world-class remote consulting professionals for special projects that small companies often need. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Scottsdale Arizona Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk programs for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center support services are well suited for small organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who need fast communication with an efficient Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk Call Center or enhancing your current organization, identifying or customizing Call Center software products to meet the particular demands of your company, or providing occasional phone support personnel to supplement your existing Help Desk Call Center resources to deal with demanding situations like software transitions, major upgrades, or installing new business software.
Progent's Call Center team of experienced information technology professionals gives your customers in Scottsdale Arizona rapid access to a reliable support resource with extensive experience offering telephone-based support and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a major enabler of business productivity, and Progent's policy is to solve and not merely track IT issues.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Group offers online and in-depth consulting support and training in special business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for Microsoft applications such as CRM, Microsoft Project, MS Word, and MS Excel. To learn additional information on Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the artistic aspect of Macintosh systems by providing phone-based help services and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like capturing or digitizing audio/video or building an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Scottsdale Arizona remote network monitoring services centered around Microsoft Operations Manager network monitoring, enhanced by Progent for your business so your IT maintenance is proactive and automated. By anticipating emerging problems before they cause downtime, automated monitoring can avoid inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on multiple platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area