Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
For small businesses located in Scottsdale or anywhere in Arizona, Progent provides support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's remote support engineers offer exceptional value due to the fact that they have the practical background and the sophisticated technology to resolve the majority of network problems quickly. Efficient support lowers immediate costs because service calls require fewer billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by reducing or eliminating network downtime and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing policy for online help is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to many remote support firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where fast repairs somehow turn into substantial invoices. Progent's penchant for dealing with technical issues quickly translates into your company spending less cash.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven methodologies which ensure the maximum level of effectiveness for online consulting and troubleshooting for small company computer networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to interface to your company's environment without breaching corporate security.
Progent's sophisticated service reporting application includes comprehensive histories of the service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of assistance rendered to every Progent client by every engineer. This database of anomalies and repairs is structured as a quickly retrievable support database that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft permit access to additional massive support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists can determine the most efficient solutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Scottsdale or anywhere in Arizona or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's online technical support professionals have credentials in a comprehensive array of products and technologies. This broad range of IT skills enables Progent's consultants to manage almost any emergency likely to occur in a small company network. Credentials awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help customers with multi-OS environments, Progent also provides the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote technical services provided by Progent to companies in Scottsdale and throughout the state of Arizona include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad spectrum of computer technology including system architecture, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency remote help for diagnosing problems within UNIX/Linux networks based on popular derivatives of UNIX including:
Important Linux variants for which Progent offers expert support include:
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest recognition for network engineers, and indicates an individual's technical knowledge at the master level. Cisco qualified CCIEs can deal with even the most stubborn problems surrounding network infrastructure design, installation, administration, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs are an excellent value since their broad experience enables them to fix the most complex problems quickly. In many instances, less qualified service providers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support providers make CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone access to a CCIE so your company can receive urgent assistance for complex network infrastructure issues that are impacting business productivity but are beyond the experience of your local computer maintenance resources. Progent's CCIE consultants can tie into your environment via the latest on-line support technology in order to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-certified online service professionals can deliver computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of online desktop support services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Qualified Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help you to clean up quickly following a serious breach. Security services available from Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm attacks; configuring firewalls; building secure techniques for off-site and mobile communication; securing your email system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for contract IT projects that small companies frequently need. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows customers to execute critical projects within budget and on time. Progent's special remote engineering services include:
How Your Scottsdale Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk service offerings for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are intended for small organizations who lack the resources to build and maintain an in-house Call Center but who require quick access to a dependable Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent extension of your established Help Desk staff. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle the toughest computer system challenges, or be ready in overflow situations when your other resources are overwhelmed.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk or improving your existing one, evaluating or enhancing Call Center application software to address the special requirements of your business, or providing temporary phone support staff to supplement your internal Help Desk team during high-demand scenarios like software transitions, major updates, or installing brand new applications.
Progent's Help Desk staff of seasoned network experts provides your computer users in Scottsdale or anywhere in the state of Arizona rapid assistance from an efficient technical support group with substantial experience providing phone support and remote troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center perception as a major driver of company productivity, and Progent's policy is to resolve and not simply document network issues.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts staff provides online advanced consulting support and education in key application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and MS Office Excel. To learn additional information concerning Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the creative aspect of Mac environments by delivering phone-based consulting services and training in graphics, sound, and video. Progent's consultants offer help in a variety of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like scanning or digitizing audio or video or establishing an audio/video production facility.
Online Network Monitoring Services
Progent offers businesses in Scottsdale, or anywhere in the state of Arizona, remote network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your computer support is proactive and automated. By detecting possible issues before they cause full-scale emergencies, system monitoring can avoid stressful and expensive network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a variety of operating systems.
To contact Progent about urgent online support with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.