Greater Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Phoenix Metro Area.
Progent locations in the Greater Phoenix Metro Area
For small companies located in Scottsdale or anywhere in the state of Arizona, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers represent exceptional value because they have the real-world background and the advanced tools to solve the majority of information system issues rapidly. Efficient support reduces immediate costs since solutions require fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves even more with incidental costs by reducing or avoiding system downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for remote support is designed to maximize the impact of your IT service investment. Progent bills per minute for phone assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical online support companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where fast fixes somehow end up as big tabs. Progent's skill at solving problems efficiently translates into your business spending less money.
Progent's Online Support Technologies
Over time, Progent has fine tuned a set of customized technologies and field-proven methodologies which permit the highest degree of efficiency for online help and repair for small and midsize business information networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the experts of Progent's remote service group to connect to your system remotely without compromising corporate security.
Progent's sophisticated customer support reporting system keeps extensive records describing the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of all help provided to each client by every consultant. This database of issues and fixes is organized as a readily exploitable internal knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft permit access to additional extensive technical databases and permit priority response from manufacturers' in-house support staff with the result that Progent's remote service specialists can arrive at the most efficient resolutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Scottsdale or anywhere in Arizona or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's remote technical support professionals have credentials in a comprehensive array of disciplines. This broad range of IT skills enables Progent's engineers to tackle virtually any crisis likely to take place in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.
To help companies with mixed-operating system environments, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support Offered by Progent to companies in Scottsdale and throughout the state of Arizona include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology including system infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and migration from older systems to current MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent remote help for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Major Linux platforms for which Progent offers expertise include:
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and indicates a consultant's network technology skills at the master level. CCIEs can handle even the most stubborn problems encountered in network design, installation, administration, protection, and problem solving. CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and developing workarounds or identifying software updates. Cisco CCIEs provide exceptional value because their deep experience allows them to find solutions for the most complex problems rapidly. In many cases, less experienced consultants can struggle for hours or days with the same tasks that a CCIE can resolve in minutes.
Few service providers make Cisco CCIEs accessible to help small and mid-size companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can receive timely help for severe network infrastructure problems that are hurting worker productivity but are beyond the experience of your local network maintenance resources. Progent's CCIE engineers can communicate with your environment using sophisticated remote support technology in order to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading family of connectivity products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support engineers offer network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 application development,
Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of online PC desktop support including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISSP and ISSAP network security consultants can provide a range of security solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help you to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class online consulting experts for contract IT projects that small companies often request. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Scottsdale Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk support programs for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are intended for small companies who don't have the money or time to support an in-house Help Desk but who want fast communication with a dependable Help Desk Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent addition to your established Help Desk resources. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the most difficult network problems, or be available in overflow situations when your ordinary service providers are swamped.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Call Center or improving your established organization, identifying or enhancing Help Desk Call Center software products to meet the particular requirements of your business, or adding occasional online personnel to reinforce your existing Help Desk Call Center team during demanding scenarios like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology experts gives your workers in Scottsdale or anywhere in the state of Arizona rapid communication with a reliable technical support group with years of experience delivering phone support and remote troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center the reputation as a crucial contributor to company success, and Progent's policy is to solve instead of just annotate technical issues.
Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team provides remote professional consulting support and education in specific application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Project, MS Word, and MS Excel. For additional information concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac professionals can support the imaginative facets of Macintosh systems by offering phone-based help services and education in imaging, sound, and video. Progent's consultants can provide assistance in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio or video or establishing an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide businesses in Scottsdale, or anywhere in the state of Arizona, remote computer system monitoring services centered around Microsoft Operations Manager network monitoring, customized by Progent for your business so your IT support is proactive rather than reactive. By uncovering looming trouble spots before they cause downtime, remote monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by a variety of platforms.
To get in touch with Progent about emergency online help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.