Immediate Remote Support for Scottsdale Information Networks
For companies in Scottsdale or anywhere in Arizona, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to solve complex networking issues, plus the assistance of CISSP-qualified security experts to handle advanced security architecture and diagnostic issues.
Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the advanced technology needed to solve the majority of information system issues rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits additionally in indirect costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is especially important for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike many remote service companies, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent scenarios where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for disposing of technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies that permit the highest degree of effectiveness for online engineering help and repair for IT systems of any size. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your environment remotely without breaching network security.
Progent's sophisticated technical support reporting system maintains comprehensive documentation for the support that Progent's clients have received. Progent's staff consultants have the benefit of the details of assistance provided to every customer by any Progent engineer. This archive of anomalies and repairs is stored as a readily searchable proprietary knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft open up additional vast support databases and allow priority access to vendors' in-house support staff with the result that Progent's remote service experts are able to determine the most efficient resolutions quickly.
Remote technical services provided by Progent to customers in Scottsdale and anywhere in the state of Arizona include:
Authorized Windows Expertise
Progent's Microsoft-expert online support professionals can provide computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop services to help your business to install, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to resolve the most stubborn problems associated with network infrastructure planning, installation, management, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs represent an excellent value since their depth of expertise allows them to resolve problems rapidly. In typical instances, less qualified engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system by means of advanced on-line support technology to provide quick, safe, and economical analysis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's CCIEs offer consulting for all of Cisco's top-selling selection of connectivity appliances. Cisco technology support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless Access Points deployment help, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to improve the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or assist you to recover rapidly following a damaging breach. Security support services offered by Progent cover comprehensive network security and compliance assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; installing firewalls; building secure architectures for remote and mobile communication; guarding your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting support to help businesses of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to address a wide array of information technologies such as network infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Windows or Linux-powered environments. Progent's team-oriented methodology for solving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced technology used by many of the world's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables clients to execute major projects within budget and on time. Progent's special remote engineering services include:
How Your Scottsdale Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of veteran network experts offers your computer users in Scottsdale or anywhere in the state of Arizona fast communication with an effective support resource with substantial background delivering telephone-based help and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk perception as a significant contributor to company efficiency, and Progent's policy is to fix instead of merely report technical issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff provides phone-based professional consulting support and education in specific application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, programming, and training offerings, see Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Scottsdale, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your IT support is proactive and automated. By detecting possible trouble spots before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that support a variety of operating systems.
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Scottsdale or throughout the state of Arizona, Progent's online computer support engineers can provide effective and economical system help the instant your company needs it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to fix IT problems quickly while eliminating the expense and lost time that comes with on-site service calls.
Even if your Scottsdale company deals with a local independent consultant or employs a full time organization that can deal with common network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the time or the expertise to solve unexpected system emergencies or especially complex integration projects.
Advantages of Progent's IT Support for Businesses in Scottsdale
Progent's online support services enable your Scottsdale company to enjoy the advantages of immediate, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your information system will acquire greater business value by becoming more reliable, productive, and protected. Benefits to your company include:
- Convenient remote expansion of your local IT resources
For most companies in Scottsdale or anywhere in Arizona, nearby computer service providers, whether made up of freelance consultants or a full-time maintenance staff, can solve the majority of technical issues. However, major troubles might spring up when local support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your local support people. In these situations, Progent's on-call support experts give you an easy, quick, and economical solution to supplement your regular resources and to convey valuable knowledge to improve your ability to resolve downstream issues locally.
- Less Reliance on Individual Consultants
For network maintenance, smaller companies often depend on individual freelance service providers. Although independent consultants carry smaller overhead than big consulting organizations and can often charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the lack of backup help may force your company to wait for assistance during an emergency. As your network expands, system downtime and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup support expertise to make sure your IT system is always up and running.
- Create a Scalable Basis for Smooth Growth
Companies typically start with an IT architecture implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get piled on top of a weak foundation. As a company grows, stability and scalability problems can impede the productivity of the business. Such poorly built systems require proper analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system infrastructure that can deliver the stable foundation to meet critical business demands and ease downstream growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller companies require guidance and technical training to navigate through an increasingly complex maze of product options capable of promoting business success and enhancing efficiency. Businesses do not need a network engineer who is trying to sell a specific vendor's products. IT support and product selling can lead to a situation where the recommended
solution is built around a predetermined product instead of the genuine needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match IT expertise with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT background, fine tuned support tools, and understanding of corporate IT enable businesses to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person help per minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services provided during regular business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be forced to allow minor problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by every consultant to each client. The practice of detailing and archiving support activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.