Fast and Affordable Online Troubleshooting for Scottsdale Networks
Fast Remote Support for Scottsdale NetworksFor businesses located in Scottsdale or anywhere in the state of Arizona, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the assistance of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage because they have the real-world background and are equipped with the sophisticated tools needed to resolve the majority of information system problems rapidly. This lowers immediate costs since service calls use up minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves even more in incidental costs by reducing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online consulting know-how is especially helpful in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for online support is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike typical online support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where fast fixes somehow turn into major invoices. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies which ensure the highest level of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to link to your system remotely without compromising corporate security.

Progent's sophisticated service database system keeps comprehensive documentation of all support that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance delivered to each Progent client by every Progent engineer. This history of trouble tickets and solutions is stored as a conveniently searchable support database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available other extensive technical databases and permit priority access to vendors' internal product engineers so Progent's remote service specialists are able to arrive at the best solutions promptly.

Remote services available from Progent to companies in Scottsdale and throughout the state of Arizona include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all key areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows customers to complete critical projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your computer users in Scottsdale or anywhere in the state of Arizona quick assistance from an efficient support resource with years of background delivering phone support and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial enabler of business performance, and Progent's intent is to solve instead of merely record technical problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts staff can supply remote and in-depth consulting support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Scottsdale, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting potential issues before they grow into downtime, remote monitoring can head off inconvenient and costly network crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a variety of operating systems.
How Your Scottsdale Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Scottsdale or throughout the state of Arizona, Progent's phone-based computer support engineers can provide expert and cost-effective IT help the moment your company requires it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Scottsdale office has a regular freelance support technician or maintains a full time organization that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to fix sudden system crises or especially complex integration projects.

Details of Progent's Online Network Services for Scottsdale
Progent's online support, remote troubleshooting, system security consulting, and network management services offer offices in Scottsdale or throughout the state of Arizona unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk services and network management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical background, refined remote support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the front lines of IT support, performing a broad variety of IT tasks for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help per minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to permit simple problems to fester.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by every consultant to each client. The practice of documenting and organizing support records results in more efficient support and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible issues before they result in downtime, system monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.