Fast and Affordable Online Troubleshooting for Scottsdale Networks
For businesses located in Scottsdale or anywhere in the state of Arizona, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the assistance of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.
Progent's remote support engineers provide exceptional leverage because they have the real-world background and are equipped with the sophisticated tools needed to resolve the majority of information system problems rapidly. This lowers immediate costs since service calls use up minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves even more in incidental costs by reducing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online consulting know-how is especially helpful in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.
Progent's pricing model for online support is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike typical online support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where fast fixes somehow turn into major invoices. Progent's penchant for disposing of problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies which ensure the highest level of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to link to your system remotely without compromising corporate security.
Progent's sophisticated service database system keeps comprehensive documentation of all support that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance delivered to each Progent client by every Progent engineer. This history of trouble tickets and solutions is stored as a conveniently searchable support database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available other extensive technical databases and permit priority access to vendors' internal product engineers so Progent's remote service specialists are able to arrive at the best solutions promptly.
Remote services available from Progent to companies in Scottsdale and throughout the state of Arizona include:
Authorized Windows Expertise
Progent's Microsoft-expert online support professionals offer computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective PC desktop services to help you business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and validates a consultant's network technology skills at the master level. CCIEs can deal with even the most difficult problems encountered in network design, installation, administration, compliance, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs are an excellent cost-effectiveness since their broad experience allows them to fix problems quickly. In typical cases, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your network by means of advanced on-line support tools to perform quick, safe, and affordable analysis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's CCIEs offer help for the entire range of Cisco's market leading selection of connectivity appliances by providing services that include:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to improve the defenses of your Microsoft Windows, macOS and OS X, Linux network against attacks or assist your business to clean up rapidly after a serious breach. Security support services available from Progent cover comprehensive data security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent can provide advanced online support services to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical resources along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for restoring services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to cover a wide spectrum of computer technologies such as network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent remote help diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all key areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows customers to complete critical projects within budget and on time. Progent's special remote engineering services include:
How Your Scottsdale Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your computer users in Scottsdale or anywhere in the state of Arizona quick assistance from an efficient support resource with years of background delivering phone support and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial enabler of business performance, and Progent's intent is to solve instead of merely record technical problems.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff can supply remote and in-depth consulting support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Scottsdale, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting potential issues before they grow into downtime, remote monitoring can head off inconvenient and costly network crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Scottsdale or throughout the state of Arizona, Progent's phone-based computer support engineers can provide expert and cost-effective IT help the moment your company requires it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Scottsdale office has a regular freelance support technician or maintains a full time organization that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to fix sudden system crises or especially complex integration projects.
Details of Progent's Online Network Services for Scottsdale
Progent's online support, remote troubleshooting, system security consulting, and network management services offer offices in Scottsdale or throughout the state of Arizona unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk services and network management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Scottsdale and is also ideal for customers in more remote areas of Arizona that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support tools, service databases, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides remote support on a per-minute basis, so you are charged only for the services you use. Progent requires no minimum fee for online help and asks for no ongoing subscription fee for services delivered during normal working hours. This keeps you from facing big invoices for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide help from authorized specialists with experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core consulting offerings include system integration, MS Exchange expertise, corporate security planning, and shared Help Desk services. Progent's Experts Team offers world-class consulting expertise for specific application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Project Management and Application Design
Amazon Marketplace Web Service Programming
By providing a convenient centralized source for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that align with the special requirements of your company.
- State of the Art Online Access Tools
Secure remote connectivity permits Progent's support experts to observe precisely what your customers see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive personal visit. Effective remote access tools and experienced engineers together enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network tracking.
- Support for Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for High System Availability
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious offices whose workers need instant access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical background, refined remote support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the front lines of IT support, performing a broad variety of IT tasks for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help per minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to permit simple problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by every consultant to each client. The practice of documenting and organizing support records results in more efficient support and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible issues before they result in downtime, system monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.