Immediate Online Troubleshooting for Scottsdale Arizona Computer Systems
For companies located in Scottsdale Arizona, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.
Progent's online technical support experts provide exceptional value because they possess the practical experience and are equipped with the advanced technology needed to resolve most information system issues quickly. This reduces direct expenses since solutions require minimal billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company saves even more with incidental costs by reducing or eliminating network downtime and associated losses due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing model for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe only for the services that you actually get. Unlike many online support firms, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where fast repairs manage to turn into large tabs. Progent's penchant for dealing with technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized technologies and proven processes that allow the highest degree of effectiveness for remote engineering help and repair for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to access your system remotely without violating network security.
Progent's powerful technical support database application maintains detailed records for all service that Progent's customers have been provided. Progent's team service personnel have access to the specifics of all help delivered to every Progent client by every consultant. This archive of issues and resolutions is stored as a conveniently searchable support database that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional massive technical databases and permit priority access to vendors' in-house engineering staff so Progent's online consulting experts can find the most efficient resolutions in the least time.
Remote technical services available from Progent to customers in Scottsdale Arizona include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online support engineers can provide network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop services to help your business to install, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network infrastructure professionals, and validates a person's network technology skills at the expert level. Cisco-qualified CCIEs can handle the most stubborn challenges encountered in network infrastructure planning, integration, administration, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating program patches. Cisco CCIEs offer exceptional value since their deep expertise enables them to find solutions for problems quickly. In many cases, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of sophisticated remote support tools to provide quick, safe, and economical diagnosis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity devices. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless APs engineering support, Cisco wireless controllers support Services, Cisco VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of system protection services that can bolster the immunity of your Windows, macOS and OS X, or Linux network against attacks or assist your company to recuperate rapidly following a damaging penetration. Security solutions available from Progent include: in depth network security assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; installing firewalls; designing secure architectures for remote and mobile access; guarding your messaging system from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent offers advanced online support to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows transparent testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to address a wide range of computer technologies including network infrastructure, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older applications to MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical facets of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Scottsdale Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk or revamping your existing organization, evaluating or customizing Call Center application software to address the special requirements of your company, or adding occasional online personnel to work with your internal Call Center resources to handle demanding scenarios like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned information technology experts gives your clients in Scottsdale Arizona instant assistance from a reliable support resource with extensive background offering phone support and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center the reputation as a significant enabler of business success, and Progent's aim is to solve rather than merely document technical issues.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts Team offers phone-based and in-depth engineering support and education in key business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Scottsdale Arizona remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so your computer support is proactive rather than reactive. By spotting emerging trouble spots before they cause downtime, automated monitoring can minimize disruptive and expensive information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments that incorporate a combination of operating systems.
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Scottsdale Arizona, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective IT support whenever your company needs it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online access tools to solve network problems quickly while avoiding the expense and lost time that comes with in-person support visits.
Even if your Scottsdale business relies on a regular independent consultant or employs a full time IT staff that can handle common computer issues, Progentís Microsoft certified engineers can offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to fix sudden system emergencies or particularly tough integration problems.
Features of Progent's Remote Computer Services for Scottsdale Arizona
Progent's online support, remote repair, network security expertise, and system management services offer offices in Scottsdale Arizona the greatest leverage for your support investment. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Scottsdale Arizona and is also ideal for networks in geographic areas that lack technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad selection of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a by-the-minute basis, so you are billed only for the services you use. Progent has no minimum charge for phone service and imposes no periodic subscription fee for services provided during normal business hours. This keeps you from paying big invoices for quick repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco offers access to authorized professionals with skill in designing, deploying, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings include system integration, MS Exchange consulting, system security planning, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting support for critical business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Project Management and Application Development
Amazon MWS Software Integration
By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that meet the unique requirements of your company.
- State of the Art Remote Connectivity Software
Secure online connectivity permits Progent's support experts to see precisely what your users see. This makes it possible to produce fast solutions to problems that might otherwise require a costly onsite service call. Sophisticated remote connectivity software and expert engineers combine to allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite support and automated network monitoring.
- Support for Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for Maximum Network Uptime
For offices with vital applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious companies whose workers require instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT knowledge, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers world-class expertise for Microsoftís popular server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 R2 support, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by every consultant to each client. The practice of detailing and archiving service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible problems before they result in downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.