Fast Online Technical Support for Scottsdale Computer Systems
For businesses in Scottsdale or anywhere in Arizona, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced technology required to solve the majority of information system problems rapidly. This reduces direct costs since service calls use up fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more in indirect costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced remote technical support experience is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.
Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to typical online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from scenarios where fast fixes somehow turn into large tabs. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven processes which permit the maximum level of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to connect to your computer system remotely without compromising network security.
Progent's sophisticated service database system keeps comprehensive documentation describing the support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of assistance provided to each Progent customer by any consultant. This archive of problems and responses is stored as a quickly accessible internal database that permits Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft open up other massive support databases and permit priority response from vendors' in-house support staff with the result that Progent's remote consulting experts can arrive at the most efficient solutions quickly.
Remote technical services offered by Progent to companies in Scottsdale and throughout the state of Arizona include:
Certified Windows Expertise
Progent's Microsoft-certified remote support professionals can provide network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad range of platform support including
Windows Server 2016 migration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront TMG administration and ISA Server maintenance,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop support services to help your business to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network professionals, and validates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve the most stubborn issues surrounding network infrastructure planning, installation, administration, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration tools and developing workarounds or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness since their broad experience enables them to find solutions for problems rapidly. In common cases, less qualified consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your environment via the latest remote support tools to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer help for all of Cisco's top-selling selection of infrastructure devices by providing consulting services such as:
CISSP and ISSAP Qualified Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recuperate quickly after a serious breach. Security consulting services available from Progent include: comprehensive network security and compliance assessment using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious attacks; setting up firewalls; establishing secure techniques for off-site and mobile access; protecting your messaging infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support services to help businesses of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a broad array of information technologies including network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in networks that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute major projects economically and on time. Progent's special online engineering solutions include:
How Your Scottsdale Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are designed for companies who don't have the resources to support an in-house Help Desk but who require quick response from a reliable Help Desk with proficient phone assistance plus the technical depth to escalate complex problems to high-level engineers.
Progentís Virtual Call Center is intended for larger businesses and acts as a transparent addition to your current Helpdesk resources. Progent's Virtual Call Center can serve as a an escalation option for the toughest network problems, or be available in those circumstances when your other support engineers are overwhelmed.
Progent's Call Center team of seasoned network experts provides your computer users in Scottsdale or anywhere in the state of Arizona fast contact with an efficient technical support resource with years of background offering phone help and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a major enabler of business efficiency, and Progent's aim is to resolve rather than simply report network problems.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers online advanced consulting expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Scottsdale, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so that your computer maintenance is proactive and automated. By spotting looming trouble spots before they expand into downtime, remote monitoring can head off disruptive and costly information system crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support multiple platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Scottsdale or anywhere in the state of Arizona, Progent's phone-based network support engineers can provide effective and affordable system help whenever your company requires it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve network problems quickly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Scottsdale business has a local freelance support technician or maintains an in-house IT staff that can deal with the majority of network issues, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to address unexpected network emergencies or particularly tough integration problems.
Details of Progent's Remote Network Support for Scottsdale
Progent's online support, remote troubleshooting, system security consulting, and system management services offer businesses in Scottsdale or anywhere in the state of Arizona unparalleled leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your business enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Scottsdale and is also ideal for customers in more remote areas of Arizona that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, technical databases, and on-going education.
- By the Minute Rates to Reduce Costs
Progent offers remote support on a by-the-minute billing plan, so you pay only for the services you use. Progent asks for no minimum fee for online support and requires no ongoing subscription fee for services delivered during regular working hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers access to on-staff professionals who have experience in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting offerings consist of system integration, Microsoft Exchange Server expertise, system security design, and Help Desk outsourcing support. Progent's Experts group can provide in-depth consulting expertise for critical application areas. Help offered by the Application Experts Group includes:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Training
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Integration
SQL Server 2016 Application Design and SQL Server 2014 Application Development and Debugging
Oracle Project Management and Application Programming
MySQL Management Support and Software Design
Apple Mac Support
Amazon Marketplace Web Service Application Development
By providing a full service one-stop source for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that match the specific requirements of your company.
- Sophisticated Online Connectivity Tools
Protected remote connectivity permits Progent's service professionals to observe precisely what your users see. This makes it easier to produce fast fixes to issues that might otherwise require an expensive onsite service call. Sophisticated remote connectivity software and experienced engineers combine to allow Progent to resolve most network issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Support for Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Support for Maximum Network Availability
For offices with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious businesses whose workers need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical experience, refined support software, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional background, in the trenches of IT service, performing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class technical capability, but also a consultant with field-tested approaches for using technical knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help per minute. As a result, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to each customer. The practice of detailing and archiving support records allows more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from painful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.