Immediate Remote Help for Scottsdale Arizona Information Networks
Immediate Phone Support for Scottsdale NetworksFor companies in Scottsdale Arizona, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve most information system issues quickly. Efficient support lowers direct expenses since solutions require fewer billable minutes. Online help also avoids the expense of sending a consultant to your location. Your company saves additionally with indirect expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing model for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many remote support companies, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor solutions somehow turn into large invoices. Progent's penchant for disposing of problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized technologies and proven processes which permit the highest level of efficiency for online consulting and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to link to your network remotely without compromising system security.

Progent's powerful technical support reporting system keeps extensive histories describing all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of assistance delivered to every customer by any engineer. This database of problems and fixes is structured as a readily exploitable internal database that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft open up other massive technical support databases and permit quick response from vendors' internal support staff with the result that Progent's remote consulting experts can find the most efficient solutions in the least time.

Remote support provided by Progent to businesses in Scottsdale Arizona include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the world's top corporations. The ProSight suite of network monitoring and management services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and fast recovery of critical files, apps, system images, and VMs. ProSight DPS helps your business avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or application glitches. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. Besides maximizing the security and functionality of your IT network, Progent's patch management services permit your in-house IT team to concentrate on line-of-business projects and tasks that derive maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity verification with iOS, Google Android, and other personal devices. Using 2FA, when you sign into a protected online account and give your password you are requested to verify your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register multiple validation devices. For details about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology allows customers to execute critical projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran network consultants gives your workers in Scottsdale Arizona immediate communication with a large network service resource with years of background providing telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a solid driver of company efficiency, and Progent's intent is to solve instead of merely record technical issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides online advanced engineering support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office Word, and Office Excel. To read more information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Scottsdale Arizona online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to fit your environment so that your network maintenance is proactive and automated. By exposing possible trouble spots before they cause downtime, proactive monitoring can minimize disruptive and costly network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on multiple operating systems.
How Your Scottsdale Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Scottsdale Arizona, Progent's online network support engineers are ready to deliver professional and cost-effective system support whenever your organization needs it. More than 20 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote access technology to repair network problems rapidly while eliminating the expense and lost time associated with on-premises support calls.

Even if your Scottsdale company relies on a local independent support technician or maintains a full time organization that can handle ordinary computer problems, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the time or the experience to solve sudden network emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Offices in Scottsdale Arizona
Progent's online support services allow your Scottsdale business to have the benefits of immediate, expert IT support without the cost of managing a full-time IT organization. Your network will derive greater strategic value by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most businesses in Scottsdale Arizona, nearby computer support resources, whether made up of outside consultants or a full-time maintenance staff, can deal with the majority of technical issues. On the other hand, serious problems may strike when your regular resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite support personnel. In these cases, Progent's online support experts provide an easy, fast, and affordable solution to augment your regular resources and to transfer useful knowledge to increase your capability to resolve future issues in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller businesses often depend on individual freelance service providers. While freelance service people have less overhead than big service organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of backup personnel may force your business to wait for assistance during an IT crisis. As your network expands, system downtime and problems with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of backup support experts to insure your network is always up and running.

  • Create a Solid Basis for Smooth Growth
    Businesses often start with an information architecture created on a modest budget. Lacking a robust framework, band-aid fixes can get piled on top of a shaky foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. Such poorly designed environments require proper assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a network architecture that can provide the solid foundation to meet vital business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller offices need advice and technical training to negotiate an increasingly complex maze of technology alternatives available for promoting business growth and improving efficiency. They do not need a network consultant who is attempting to sell a specific vendor's technology. Network consulting and product sales can result in a situation where the recommended solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT consulting with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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