Fast Online Technical Support for Scottsdale Computer Systems
Urgent Remote Support for Scottsdale NetworksFor businesses in Scottsdale or anywhere in Arizona, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced technology required to solve the majority of information system problems rapidly. This reduces direct costs since service calls use up fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more in indirect costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced remote technical support experience is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to typical online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from scenarios where fast fixes somehow turn into large tabs. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven processes which permit the maximum level of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to connect to your computer system remotely without compromising network security.

Progent's sophisticated service database system keeps comprehensive documentation describing the support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of assistance provided to each Progent customer by any consultant. This archive of problems and responses is stored as a quickly accessible internal database that permits Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft open up other massive support databases and permit priority response from vendors' in-house support staff with the result that Progent's remote consulting experts can arrive at the most efficient solutions quickly.

Remote technical services offered by Progent to companies in Scottsdale and throughout the state of Arizona include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute major projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are designed for companies who don't have the resources to support an in-house Help Desk but who require quick response from a reliable Help Desk with proficient phone assistance plus the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is intended for larger businesses and acts as a transparent addition to your current Helpdesk resources. Progent's Virtual Call Center can serve as a an escalation option for the toughest network problems, or be available in those circumstances when your other support engineers are overwhelmed.

    Progent's Call Center team of seasoned network experts provides your computer users in Scottsdale or anywhere in the state of Arizona fast contact with an efficient technical support resource with years of background offering phone help and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a major enabler of business efficiency, and Progent's aim is to resolve rather than simply report network problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers online advanced consulting expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Scottsdale, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so that your computer maintenance is proactive and automated. By spotting looming trouble spots before they expand into downtime, remote monitoring can head off disruptive and costly information system crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support multiple platforms.
How Your Scottsdale Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Scottsdale or anywhere in the state of Arizona, Progent's phone-based network support engineers can provide effective and affordable system help whenever your company requires it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve network problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Scottsdale business has a local freelance support technician or maintains an in-house IT staff that can deal with the majority of network issues, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to address unexpected network emergencies or particularly tough integration problems.

Details of Progent's Remote Network Support for Scottsdale
Progent's online support, remote troubleshooting, system security consulting, and system management services offer businesses in Scottsdale or anywhere in the state of Arizona unparalleled leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your business enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical experience, refined support software, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional background, in the trenches of IT service, performing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class technical capability, but also a consultant with field-tested approaches for using technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help per minute. As a result, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to each customer. The practice of detailing and archiving support records allows more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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