Fast Online Support for Scottsdale Networks
For organizations in Scottsdale or anywhere in Arizona, Progent provides online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's remote support engineers provide exceptional leverage because they possess the practical experience and have access to the sophisticated technology required to resolve the majority of network problems quickly. Efficient support reduces direct expenses because service calls require fewer billable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves additionally in incidental costs by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support expertise is particularly important for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to many remote service firms, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent scenarios where speedy. minor repairs somehow end up as substantial bills. Progent's skill at solving technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and field-tested methodologies that ensure the highest level of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to link to your company's network remotely without compromising system security.
Progent's proven customer support reporting application keeps detailed documentation of the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of support provided to every client by any consultant. This database of anomalies and solutions is structured as an easily retrievable support database that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional extensive technical databases and permit priority response from manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions in the least time.
Online support available from Progent to companies in Scottsdale and throughout the state of Arizona include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online service engineers offer network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server design, SharePoint 2016 migration support, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop support services to help you company to deploy, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the highest recognition for network engineers, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most complex challenges occurring in network planning, integration, maintenance, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep expertise allows them to fix problems quickly. In typical cases, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your environment using sophisticated on-line support tools to perform efficient, secure, and economical analysis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading family of infrastructure products by providing consulting services such as:
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security services to strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recover rapidly after a serious breach. Security services offered by Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; building safe architectures for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of information technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance diagnosing anomalies affecting UNIX/Linux systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight series of network monitoring and management services covers all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Scottsdale Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are intended for companies who don't have the budget to create an in-house Help Desk but who want quick response from a dependable Help Desk with professional telephone support as well as the technical depth to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a transparent extension of your established Help Desk organization. Progent's Virtual Call Center can act as a an escalation option to handle complex computer system issues, or be ready in those instances when your other support engineers are too busy.
Progent's Help Desk Call Center staff of experienced network consultants provides your computer users in Scottsdale or anywhere in the state of Arizona immediate communication with a dependable network service resource with years of background offering phone support and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk recognition as a key contributor to company success, and Progent's intent is to solve rather than simply record technical problems.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides phone-based professional engineering expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, programming, and education offerings, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Scottsdale, or anywhere in the state of Arizona, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your network support is proactive and automated. By anticipating possible trouble spots before they evolve into downtime, automated monitoring can head off disruptive and costly information system failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks powered by a variety of operating systems.
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Scottsdale or anywhere in the state of Arizona, Progent's online computer support engineers are ready to provide professional and economical IT help the instant your organization has to have it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while eliminating the cost and lost time associated with in-person service calls.
Even if your Scottsdale company has a local independent consultant or maintains a full time organization that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to solve sudden network crises or especially challenging integration problems.
Features of Progent's Online Network Support for Scottsdale
Progent's phone support, Internet-based troubleshooting, system security consulting, and network administration services give companies in Scottsdale or anywhere in the state of Arizona unparalleled leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk Call Center services and network administration, Progent's professionals can provide your business enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Scottsdale and is also ideal for networks in more remote areas of Arizona that lack consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent provides online support on a by-the-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for phone help and requires no periodic retainer for support services provided during normal working hours. This keeps you from paying big bills for simple repairs.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals with experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting offerings include technology integration, MS Exchange Server consulting, network security planning, and Help Desk Call Center support. Progent's Application Experts Team offers world-class consulting expertise for critical application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Project Management and Software Development
MySQL Database Administration and Software Development
Amazon Marketplace Web Service Programming
By offering a full service centralized resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that meet the unique needs of your company.
- State of the Art Online Connectivity Software
Protected online access permits Progent's support professionals to observe exactly what your customers see. This makes it easier to produce quick solutions to issues that could otherwise require a costly personal visit. State-of-the-art online connectivity software and experienced engineers combine to enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite support and automated network tracking.
- Compatibility with Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose workers require immediate access to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, fine tuned support tools, and understanding of corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world industry background, at the front lines of network service, executing a broad variety of technical tasks for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during normal working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by every consultant to each customer. The practice of documenting and archiving service activity results in more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from stressful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.