Immediate Remote Troubleshooting for Scottsdale Computer Networks
For companies in Scottsdale or anywhere in the state of Arizona, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.
Progent's online support engineers provide excellent leverage due to the fact that they have the practical experience and have access to the advanced tools necessary to solve most network problems quickly. This lowers immediate expenses because solutions require minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your company benefits even more in incidental expenses by minimizing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting experience is especially helpful for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing model for remote support is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to typical online service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing do away with scenarios where quick repairs somehow end up as major bills. Progent's skill at disposing of technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested processes which promote the highest degree of effectiveness for online help and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to interface to your system remotely without compromising system security.
Progent's sophisticated service reporting system keeps thorough histories for the service that Progent's customers have received. Progent's team engineers have access to the records of support delivered to each customer by every engineer. This history of anomalies and repairs is structured as a readily searchable proprietary database that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's online service experts can arrive at optimal resolutions in the least time.
Online support services available from Progent to businesses in Scottsdale and throughout the state of Arizona include:
Certified MS Windows Expertise
Progent's Microsoft-certified online support professionals can deliver network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop services to help you company to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and certifies a person's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex challenges occurring in network infrastructure planning, installation, maintenance, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or identifying software patches. CCIEs represent an excellent value because their depth of experience permits them to resolve problems rapidly. In typical instances, less experienced engineers can struggle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your environment via state-of-the-art on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking products by delivering consulting services that include:
CISSP and ISSAP Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security services to improve the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or help you to recuperate rapidly after a damaging penetration. Security solutions available from Progent include: in depth network security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm assaults; configuring firewalls; designing secure architectures for remote and mobile access; protecting your messaging system from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote support services to address a wide array of information technologies such as system architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues enables fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Major Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire malware attack progression including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Scottsdale Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or improving your existing one, identifying or enhancing Help Desk Call Center software to handle the particular demands of your corporation, or providing temporary phone support staff to work with your existing Help Desk team to deal with demanding situations such as software transitions, major updates, or rolling out brand new applications.
Progent's Call Center team of experienced information technology experts provides your clients in Scottsdale or anywhere in the state of Arizona instant communication with a large support group with substantial background delivering phone consulting and online troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a major driver of business productivity, and Progent's intent is to solve instead of merely report technical problems.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Team provides remote professional engineering expertise and training in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Scottsdale, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your business so your IT maintenance is proactive and automated. By anticipating potential issues before they grow into crashes, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that support multiple OS platforms.
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Scottsdale or anywhere in the state of Arizona, Progent's phone-based computer support engineers are ready to provide professional and affordable IT support the instant your company requires it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your Scottsdale business works with a regular freelance consultant or maintains a full time IT staff that can deal with the majority of network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to resolve sudden network crises or especially complex integration projects.
Features of Progent's Remote Computer Support for Scottsdale
Progent's phone help, remote troubleshooting, network security expertise, and system administration services offer companies in Scottsdale or anywhere in the state of Arizona the greatest leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk support and network management, Progent's experts can deliver your company enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Scottsdale and is also ideal for networks in more remote regions of Arizona that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support utilities, service databases, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a minute-by-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for phone service and asks for no ongoing subscription fee for services delivered during normal working hours. This protects you from facing big invoices for simple fixes.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers the services of authorized specialists who have experience in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's core support services consist of technology integration, MS Exchange expertise, corporate security planning, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting support for critical business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Management Support and Application Programming
Apple Mac Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient one-stop resource for network generalists and specialists, Progent can deliver fast, affordable, and thorough IT solutions that match the unique requirements of your business.
- State of the Art Remote Connectivity Tools
Protected online access allows Progent's service experts to see exactly what your users see. This makes it possible to find quick solutions to problems that might otherwise require an expensive onsite visit. Sophisticated online connectivity software and experienced technicians together enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network monitoring.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Uptime
For businesses with vital applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious companies whose clients require instant recourse to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT background, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Servers
Progent offers world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 support, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you owe only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has little competition. Businesses who utilize trusted independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.