Fast Online Help for Scottsdale Arizona Information Networks
For businesses in Scottsdale Arizona, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the assistance of CISSP-accredited security experts to handle high-level security design and troubleshooting issues.
Progent's online support experts provide exceptional value because they possess the real-world background and have access to the sophisticated tools necessary to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses since solutions use up fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization saves additionally with incidental costs by minimizing or avoiding network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to typical remote service companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean model for pricing do away with situations where speedy. minor fixes manage to turn into big invoices. Progent's skill at solving technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and field-proven processes which allow the maximum level of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's online support team to access your company's computer system remotely without violating system security.
Progent's advanced service reporting system includes extensive records of all support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of all help provided to every client by any Progent consultant. This archive of trouble tickets and fixes is structured as a readily exploitable internal database that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft open up additional extensive technical databases and allow priority access to vendors' internal support staff so Progent's remote consulting experts can come up with the most efficient resolutions in the least time.
Remote services available from Progent to companies in Scottsdale Arizona include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service engineers offer network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop services to assist your business to install, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and indicates a consultant's network technology skills at the expert level. Cisco CCIEs can handle even the most difficult challenges associated with network infrastructure planning, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or locating software updates. CCIEs are an excellent cost-effectiveness since their broad expertise enables them to resolve problems quickly. In many cases, less seasoned engineers can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can tie into your computer system via sophisticated on-line troubleshooting technology in order to perform quick, secure, and affordable diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of connectivity devices. Cisco networking expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support, Cisco Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Wireless Access Points consulting support, Cisco WiFi controllers integration consulting, Cisco VPN Consulting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security services to improve the safety of your Windows, macOS and OS X, Linux environment against attacks or assist you to recuperate quickly following a damaging breach. Security services available from Progent cover comprehensive information security and compliance evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your email system against spam and DHA attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad spectrum of computer technologies including network infrastructure, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy applications to Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to complete major initiatives economically and on time. Progent's special remote engineering services include:
How Your Scottsdale Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk or revamping your existing one, selecting or customizing Call Center application software to address the special demands of your company, or providing temporary online personnel to work with your internal Call Center resources to handle unusually busy events such as software transitions, major updates, or installing brand new applications.
Progent's Call Center staff of experienced network consultants provides your workers in Scottsdale Arizona immediate assistance from an efficient network service group with extensive experience providing phone support and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a significant driver of company performance, and Progent's target is to solve and not just annotate technical issues.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team provides phone-based professional consulting expertise and training in key application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Scottsdale Arizona remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your IT maintenance is proactive rather than reactive. By detecting possible issues before they evolve into network outages, automated monitoring can minimize stressful and costly information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments based on a mix of OS platforms.
To contact Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Scottsdale Arizona, Progent's phone-based computer support engineers are ready to provide effective and affordable system support whenever your organization needs it. More than a decade of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to fix network problems rapidly while avoiding the cost and lost time associated with in-person support visits.
Even if your Scottsdale business deals with a local independent consultant or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft certified consultants can offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the experience to deal with unexpected system crises or especially tough integration problems.
Features of Progent's Online Computer Support for Scottsdale Arizona
Progent's online support, remote repair, system security expertise, and system management services give businesses in Scottsdale Arizona the greatest leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk services and network administration, Progent's experts can deliver your office world class IT support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Scottsdale Arizona and is also ideal for customers in more remote regions that lack consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad array of Microsoft support tools, service information, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a per-minute billing plan, so you are charged only for the support you use. Progent has no minimum charge for phone service and requires no monthly subscription fee for services delivered during regular business hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco offers access to authorized professionals with skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core support offerings include technology integration, MS Exchange Server expertise, corporate security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting expertise for critical application areas. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Programming
MySQL DBA Services and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service Software Integration
By providing a full service centralized source for network generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that fit the special needs of your business.
- State of the Art Online Connectivity Software
Protected remote connectivity allows Progent's service professionals to see precisely what your users see. This makes it easier to produce quick solutions to issues that might otherwise demand a costly personal service call. Cutting-edge remote connectivity tools and experienced engineers together enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite support and automated network monitoring.
- Compatibility with Leading VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Support for High Network Uptime
For businesses with vital applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious businesses whose clients need instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT expertise, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry experience, at the front lines of network service, executing a wide variety of IT tasks for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT help, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be forced to allow simple problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by every consultant to every customer. The practice of documenting and organizing service activity results in more efficient support and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.