Fast and Affordable Online Help for Scottsdale Arizona Information Networks
For organizations in Scottsdale Arizona, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's online support experts offer exceptional value because they possess the practical background and are equipped with the advanced tools required to resolve most information system problems rapidly. Efficient support reduces immediate costs since solutions use up minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization saves even more with incidental expenses by minimizing or eliminating system downtime and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. Unlike many online support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid situations where fast fixes somehow end up as big bills. Progent's skill at disposing of technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized tools and proven methodologies that allow the highest level of effectiveness for online consulting and troubleshooting for information systems of any size. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to connect to your company's computer system remotely without violating system security.
Progent's powerful technical support reporting application maintains thorough histories of all service that Progent's clients have received. Progent's team service personnel have the benefit of the history of support provided to every client by every consultant. This archive of trouble tickets and repairs is organized as an easily searchable support knowledge base that allows Progent's online technical professionals to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional massive technical databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting experts can find optimal solutions quickly.
Online technical support services provided by Progent to companies in Scottsdale Arizona include:
Certified Windows Experts
Progent's Microsoft-premier remote support engineers can provide computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to help you business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 integration help plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and validates a person's network technology skills at the master level. CCIEs know how to handle the most complex issues occurring in network design, deployment, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs represent an excellent value because their broad expertise enables them to resolve problems quickly. In common instances, less experienced service providers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network by means of state-of-the-art remote troubleshooting technology to perform efficient, secure, and economical diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading selection of networking products. Cisco infrastructure expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless APs deployment help, Cisco WiFi controllers support Services, Cisco VPN and Security Integration services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security services that can bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your business to recuperate quickly following a damaging breach. Security support services offered by Progent cover in depth network security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; integrating firewalls; building secure architectures for remote and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine local IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering applications and services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online support services to cover a broad array of computer technologies such as system architecture, email solutions, network and process security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Major Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and medium-size businesses to utilize the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to execute major projects within budget and on schedule. Progent's special remote engineering services include:
How Your Scottsdale Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network experts offers your workers in Scottsdale Arizona rapid communication with a reliable support resource with years of experience offering telephone-based help and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a major driver of business efficiency, and Progent's goal is to resolve rather than merely annotate network problems.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff can supply remote advanced engineering support and education in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, custom development, and education for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, programming, and education services, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Scottsdale Arizona remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so that your IT maintenance is proactive and automated. By uncovering possible trouble spots before they evolve into network outages, remote monitoring can head off inconvenient and costly service breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by a mix of platforms.
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Scottsdale Arizona, Progent's online network support engineers are ready to deliver effective and cost-effective IT help the instant your business has to have it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while eliminating the expense and lost productivity that comes with in-person support calls.
Even if your Scottsdale office deals with a regular independent support technician or employs an in-house organization that know how to deal with the majority of network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to resolve unexpected network emergencies or especially tough integration projects.
Advantages of Progent's IT Support for Organizations in Scottsdale Arizona
Progent's remote support services enable your Scottsdale company to enjoy the benefits of immediate, enterprise-class network support without the cost of managing an in-house IT organization. Your network will derive greater strategic worth by being more available, productive, and secure. Advantages to your business include:
- Convenient remote extension of your on-site support resources
With most businesses in Scottsdale Arizona, local computer service resources, whether represented by freelance consultants or a full-time IT staff, can solve typical network problems. However, major troubles might occur when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your local service people. In these situations, Progent's on-call service professionals provide an easy, fast, and affordable way to augment your local resources and to convey useful knowledge to improve your capability to handle downstream problems locally.
- Reduced Reliance on Freelance Service Providers
For network support, smaller companies often depend on independent freelance consultants. Although independent service people have smaller internal costs than big consulting firms and can afford to charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of backup personnel may require your business to go without assistance during an IT crisis. As your network grows, system unavailability and trouble with critical applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support expertise to insure your IT system remains up and running.
- Create a Scalable Basis for Smooth Growth
Businesses typically start with an IT system created on a modest budget. Without a strong framework, slap-dash repairs can get piled on top of an unstable foundation. When a company grows, reliability and scalability problems can hinder the success of the business. These poorly built environments require proper analysis, smart strategic planning, and broad-based IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle current business demands and facilitate future expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller companies require advice and technical training to negotiate an increasingly complicated array of product options capable of accelerating business success and enhancing productivity. These companies hardly need a network consultant who is motivated to sell a specific vendor's technology. IT support and product sales can result in a situation where the proposed
solution is built around a predetermined technology instead of the true needs of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align technical expertise with the best interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT experience, refined support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, in the trenches of network service, executing a wide variety of IT projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not only world-class technical skills, but also a consultant with proven methods for using computer knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for services provided during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports transmitted by every staff member to each client. The discipline of detailing and organizing service records results in more effective support and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.